NetJets & EJM

Manage day-of flight communications and operations for private aviation clients, ensuring smooth trip execution and resolving operational issues. | 4-6 years fractional aviation experience, bachelor's degree in hospitality or aviation management, strong communication and operational skills. | Join the NetJets Team NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities. Purpose of Position The Owner Services Current Day Account Manager is responsible for all day-of communication with our Owners while collaborating effectively with Strategic Operations, Maintenance, Dispatch, Crews, Operations, and Owner Services Management Teams to ensure day-of flights are executed successfully. This high touch position utilizes expert knowledge of potential operational impacts as well as NetJets products, programs, fleet, and internal processes to provide Owners with optimal trip solutions. Ability to manage delays/recoveries or other trip impacting issues via strong collaboration, adaptability, and striving for positive results will be essential when seeking solutions. Tasks and Responsibilities • EXEMPLARY CUSTOMER SERVICE - Act as the main contact for the client's day-of flight and provide information or changes to trip. Ability to communicate pertinent trip impacting information such as aircraft changes and flight delays while maintaining a high degree of professionalism, attentiveness, and active listening. Address and de-escalates client's concerns by communicating with empathy and demonstrating knowledge of operational requirements. • KNOWLEDGE - Acts as a trusted advisor by consulting with clients on optimal trip solutions for day-of flights through utilization of Owner Services and operational knowledge. Effectively collaborates with internal and external business partners to ensure correct and accurate information is communicated with the client in a timely and professional manner. • OPERATIONAL EXCELLENCE - Efficient time management and organizational skills and the ability to productively manage the needs of the business and correspondence with clients. Proactively identifies issues that may impact a flight and facilitates problem solving through cross-departmental collaboration. Review flights to ensure proper setup and monitor for impacts and/or other issues. Strong attention to detail and data accuracy. Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job. Education Bachelor's in Hospitality or Aviation Management Certifications and Licenses Years of Experience 4-6 years of experience Core Competencies Strives for Positive Results Curiosity Collaboration Adaptability Service-Oriented Knowledge, Skills, Abilities and Other (KSAOs) • Must have an active individual development plan (IDP) and be current on completion of internal training. • Demonstrates competency with all Owner Service Account Manager job duties and identifies ways to improve processes and procedures to continuously develop a more proactive approach to providing service. • Must be consistently meeting or exceeding expectations from a performance and attendance perspective for a minimum of one year. • Demonstrates ability to partner and manage both internal and external relationships in a professional and service-oriented manner. • Strong verbal and written communication skills with the ability to clearly and effectively communicate with all levels of employees, management, owners, and vendors. • Detail oriented with a proven ability to prioritize multiple objectives in a dynamic environment with constantly shifting priorities. • Demonstrates ability to recognize and addresses potential operational issues and offer ideas for areas of improvement. • A strong understanding of fractional aviation with operational cross-training experience within NetJets specifically and/or the fractional aviation industry generally. • Comfortably and effectively makes on-demand decisions with little to no supervision or upfront management support. • Proficient PC skills including MS Office applications and strong working knowledge of NetJets specialized software including but not limited to IJet II and ETM. • Shift will be 12pm-10pm, with the potential to flex to earlier hours for coverage How NetJets Supports You NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life. Our comprehensive suite of benefits include: • Medical, Dental, and Vision • Healthcare Advocacy • Employee Assistance Program • Flexible Spending Accounts • Health Savings Account with annual employer contribution • Wellness Programs & Discounts • Paid Time Off • Parental Leave of Absence • Life and Accident Insurance • Voluntary benefits (financial protection plans) • 401(k) plan, with 66% of every dollar you contribute matched by NetJets • Short and Long-Term Disability • Legal Plan • Identity Theft Protection Plans • Pet Insurance • Family & Caregiving Support

Provide exemplary customer service and manage trip bookings with operational excellence for private aviation clients. | Requires 2-4 years experience, bachelor's degree, strong interpersonal skills, customer service background, and flexibility. | Join the NetJets Team NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities. Purpose of Position The Owner Services Account Manager plays an essential role in the NetJets mission to enhance the life of each Owner one exceptional travel experience at a time. These passionate client-interfacing team members create lasting trip planning experiences by providing exemplary customer service, demonstrating strong consultative travel knowledge, while ensuring each trip booking is executed with operational excellence. Tasks and Responsibilities • EXEMPLARY CUSTOMER SERVICE - Ability to communicate with clients through multiple channels (phone, email) with a high degree of professionalism. Strong sense of urgency and responsiveness while displaying the skills of a communication professional. Utilizes attentive and active listening to establish and maintain effective, long-term relationships (externally & internally). Identify opportunities to create exceptional experiences for clients during their travel plans. • KNOWLEDGE: Acts as a trusted advisor by consulting with clients on business and leisure travel issues including but not limited to seasonal, state-to-state, and international landscape travel restrictions. Becomes an expert on current and future NetJets products and promotions, aircraft fleet, and network of ground travel solutions (i.e. transportation, catering). • OPERATIONAL EXCELLENCE - Efficient time management skills with the ability to productively balance phone availability, email correspondences, and reservation creations to ensure booking accuracy. Proactively identifies issues that may impact a trip booking and facilitates problem solving through cross departmental collaboration. Strong attention to detail and data entry accuracy. Stays up to date on all current workflows/processes. • TRIP MANAGEMENT - As an Owner Services team, work together to monitor and update reservations from time of booking through the actual flight. Communicate with clients and passengers for all aspects of each trip, including changes to the reservation, weather updates, and possible travel restrictions/requirements. Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job. Education Bachelor's in Aviation or Business Administration Certifications and Licenses Years of Experience 2-4 years of experience Core Competencies Strives for Positive Results Curiosity Collaboration Adaptability Service-Oriented Knowledge, Skills, Abilities and Other (KSAOs) • Exceptional interpersonal, written, and verbal communication skills. • Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks. • Self driven and takes initiative to understand work processes within position and beyond. • Customer service experience; experience in aviation a plus. • Eager to learn about the private aviation industry and gain personal and professional growth. • Able to work a flexible, yet consistent schedule to help support our owners during our hours of operation. How NetJets Supports You NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life. Our comprehensive suite of benefits include: • Medical, Dental, and Vision • Healthcare Advocacy • Employee Assistance Program • Flexible Spending Accounts • Health Savings Account with annual employer contribution • Wellness Programs & Discounts • Paid Time Off • Parental Leave of Absence • Life and Accident Insurance • Voluntary benefits (financial protection plans) • 401(k) plan, with 66% of every dollar you contribute matched by NetJets • Short and Long-Term Disability • Legal Plan • Identity Theft Protection Plans • Pet Insurance • Family & Caregiving Support