NetImpact Strategies

Administer SharePoint and Microsoft 365 content platforms, automate workflows, and improve enterprise content governance, discoverability, and user experience. | Requires 5+ years administering enterprise SharePoint Online and Microsoft 365, hands-on Power Platform, scripting and customization skills, content governance expertise, and ability to obtain Secret clearance. | Job Description NetImpact is seeking a SharePoint & Knowledge Manager to design, administer, and optimize enterprise content platforms supporting internal and external stakeholder engagement. This role blends strong SharePoint engineering and administration capabilities with structured content and knowledge management to build scalable intranet and extranet solutions, implement automated workflows, and maintain a centralized communications hub as the authoritative source for enterprise content. The ideal candidate will architect and manage small content management system (CMS) in Microsoft environments (e.g., SharePoint), enforce content governance standards, and enable efficient, repeatable content lifecycle processes. This role is critical to ensuring information is accessible, well-structured, and aligned with organizational standards while supporting high-tempo operational and communications needs. *The individual must live within a 50-mile radius of Scott AFB, IL as you will be required on-site 3 days a week. Responsibilities • Design, configure, and administer SharePoint Online environments, including site architecture, permissions, libraries, and external-facing (extranet) capabilities • Develop and implement automated workflows using Power Automate and related tools to support intake, approvals, publishing, and lifecycle management • Integrate SharePoint with Microsoft Teams, Outlook, and other M365 services to support collaboration and content distribution • Build and maintain scalable intranet/extranet solutions that support structured content delivery and stakeholder access – working with Web Master and other external departments to ensure functional requirements are met by collaborates • Establish and enforce content governance standards, including taxonomy, metadata, version control, and document lifecycle policies • Serve as owner of enterprise content repositories (Comms Hub), ensuring accuracy, consistency, and accessibility of materials • Build and manage SharePoint-based content management systems (CMS) and structuring content for usability, accessibility, and scalability • Translate intake requirements into structured, user-friendly content and templates aligned with enterprise standards • Optimize information architecture and search functionality to improve discoverability and user experience • Coordinate content review, validation, and publishing processes to meet defined SLAs and quality expectations • Monitor platform performance, usage analytics, and adoption trends; implement improvements based on insights • Collaborate with cross-functional teams (communications, IT, OCM) to align platform capabilities with operational and stakeholder needs Qualifications Required Qualifications • Ability to obtain Secret Clearance • Bachelor’s degree in Information Systems, Computer Science, Digital Media, Communications Technology, or related field (or equivalent experience) • 5+ years of experience designing, administering, and optimizing SharePoint Online / Microsoft 365 environments in an enterprise setting • Strong experience with Microsoft 365 ecosystem, including SharePoint Online, Power Automate, Power Apps, and Teams integration • Strong hands-on experience with SharePoint site architecture, including site collections, hub sites, permissions models, document libraries, and external (extranet) collaboration environments • Solid understanding of information architecture, taxonomy design, and content governance best practices • Experience managing permissions, site collections, content databases, and document libraries • Proficiency with Power Platform tools (Power Automate, Power Apps) to design and implement automated workflows (e.g., intake, approvals, publishing, notifications) • Working knowledge of SharePoint Framework (SPFx), HTML/CSS, and basic JavaScript for customizing pages, web parts, and user experience • Working knowledge of PowerShell scripting for SharePoint administration and automation • Familiarity with SQL Server or backend data structures supporting SharePoint environments • Experience designing and implementing information architecture, including taxonomy, metadata strategy, tagging, and content lifecycle governance • Experience documenting system architecture, configurations, and processes • Strong understanding of user experience (UX) and interface design principles for intranet/extranet platforms • Strong content quality control skills, including editing, structuring, and standardizing content to align with enterprise branding and governance standards Preferred • Local to Scott Air Force Base • Active Secret Clearance • Microsoft certifications (e.g., Microsoft 365 Certified: SharePoint Administrator, Power Platform certifications) • Experience using analytics and reporting tools (e.g., SharePoint usage reports, Power BI, Google Analytics) to measure engagement, usage patterns, and platform performance • Experience working in structured environments with defined workflows, SLAs, and governance requirements • Experience supporting federal or large-scale enterprise environments • Experience working in Agile or fast-paced delivery environment #LI-Hybrid

Own end-to-end software solutions by translating requirements into technical specifications and directing AI coding agents to build, validate, and deploy them, ensuring maintainability, security, and compliance. | Bachelor's degree in a technical field, 6+ years software delivery experience including enterprise deployments, proficiency with AI-assisted coding, full-stack development, strong systems design, US citizenship, and Secret clearance eligibility. | Job Description NetImpact Strategies builds software for Federal agencies, and we build it with AI. We are hiring engineers who own a solution end to end: sit with the customer, turn what they need into a specification, direct AI coding agents to build it, prove it works, get it into a Federal production environment, and hand it to sustainment. You will work in Claude Code, OpenAI Codex, GitHub Copilot, and our proprietary AI software generation platform every day. The Technical Architect extracts meaning from what a customer is asking and converts it into the right technology. The role is senior enough to own the architecture, close enough to the customer to understand the intent behind a request, and accountable when the solution goes live. The Core functions of the role are Research, Design, Architect, Code with AI, Solution Validation, and discipline to be productive with Client intimacy. What makes the role different This is not a conventional architect who designs and hands off, a people manager, or a quota-carrying salesperson. AI generation changes how code is produced, but it does not transfer accountability: production code ships under this role’s ownership. Responsibilities Participate directly in requirements capture, translate customer needs into fit-for-purpose solutions, and define the technical scope and boundaries for fixed-price engagements. Convert customer requirements into structured specifications, acceptance criteria, and architectural decisions that enable AI-assisted software development, while validating generated solutions before release. Lead production integration, guide deployments, and remain accountable through deployment, stabilization, customer acceptance, and knowledge transfer to ensure successful delivery. Ensure solutions are extensible, maintainable, and transferable so they can be supported and enhanced by other qualified team members. Deliver production-ready solutions by supporting cloud deployments, CI/CD, legacy system integration, and compliance with ATO/RMF, Section 508, and NIST requirements. Create reusable assets, share lessons learned across the organization, and identify opportunities for follow-on work while transitioning commercial activities to the appropriate stakeholders. Qualifications Required qualifications Demonstrate a strong foundation in software engineering principles and manual coding, with the ability to architect and deliver solutions across modern programming languages, frameworks, cloud platforms, AI-assisted development tools, and low-code platforms. Bachelor's degree in Computer Science, Engineering, or a related technical discipline.6+ years of professional software delivery, including enterprise systems you carried into production and supported after go-live. A complete solution built primarily with agentic AI coding tools. At least one working, end-to-end application you built by directing Claude Code, Codex, Copilot agent mode, Cursor, or an equivalent tool. Work or substantive personal projects both count. You will be asked to show it and to build live during the interview. Enterprise delivery experience. Demonstrated ownership of enterprise-scale software delivery, including production integration, deployment, operational constraints, and post-launch stabilization. Architect-level depth. Strong systems-design judgment plus working fluency across analysis, product ownership, software development, project delivery, security, data, integrations, and operations. AI-directed solution delivery. Evidence of independently building complete working solutions primarily through AI-assisted generation. Substantive personal projects may demonstrate this capability. Generated-code verification. Ability to read unfamiliar generated logic, identify failure modes, design appropriate tests, and determine whether the system is safe and correct enough to ship.Technology breadth. Ability to compare and select technologies based on context rather than defaulting to a familiar stack. Customer and contextual judgment. Ability to uncover the meaning behind stated requirements, read stakeholders, and adapt the approach to the engagement’s real constraints. Problem solving and persistence. A record of making progress through ambiguity, obstacles, incomplete information, and cross-organizational dependency. Software-delivery orientation. Hands-on experience must be primarily in delivering software solutions rather than infrastructure or operations alone.Willingness and demonstrated ability to work across greenfield builds, modernization, integration-heavy environments, and inherited in-flight work. Full-stack fluency across the environments above, with production experience in at least one .NET or Java enterprise ecosystem and at least one major cloud. Verification mindset. You define acceptance criteria, design test strategies, use automated testing, and instrument systems so behavior can be observed. You treat "the agent said it works" as the start of verification, not the end. Customer-facing communication. You can run a discovery session, demo to a skeptical stakeholder, and explain a technical trade-off to a non-technical program owner. US citizenship and eligibility for a Secret clearance. This role is probably not for you if: You want to design the system and let someone else build it. You want to be handed a design and build exactly that. You use AI coding tools as autocomplete and prefer to write the code yourself. You need a single familiar stack to be productive. You would rather not demo to a customer, or hear from one that the first version missed. About Us At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $170,000-210,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages. Perks of working at NetImpact Strategies Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Design, develop, and maintain platform capabilities with complex remediation and integrations. | Requires 5+ years ServiceNow development, JavaScript proficiency, certifications, and U.S. citizenship. | Job Description NetImpact Strategies is seeking a Senior ServiceNow Developer to provide hands-on platform engineering for a Federal Agency. This role delivers complex remediation, integrations, automation, scripting, scoped applications, and approved platform enhancements while providing early-window Tier 3 engineering support and protecting upgradeability through reusable, well-tested ServiceNow-native solutions. Work schedule: Monday-Friday, representative early engineering shift supporting the start of the 6:00 a.m.-2:30 p.m. Eastern service window; planned after-hours activities and rotating on-call support as required. This position requires U.S. citizenship and a post-award Government background investigation. Key Responsibilities Design, develop, debug, and maintain ServiceNow platform capabilities from approved user stories and technical designs using governed SDLC and Agile practices. Perform complex Tier 3 remediation and root-cause analysis for application logic, scripts, failed automations, performance issues, integrations, and defects in production-supported capabilities. Develop server- and client-side ServiceNow logic using JavaScript/Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, IntegrationHub, and other approved platform capabilities. Design and implement reusable enterprise integrations and supporting application logic using REST/SOAP APIs, MID Servers, integration actions, service accounts, certificates/credentials, and approved error-handling/observability patterns. Build scoped/low-code applications, catalog items, workflows, portals/workspaces, and reusable components while minimizing unnecessary custom code and preserving upgradeability. Use source control, update sets/application repositories, CI/CD, code scanning, debugging/profiling, and automated tests to validate changes and retain technical evidence for release decisions. Partner with the CTA on design/code reviews and with the Tester on ATF/regression coverage, performance validation, rollback readiness, and post-deployment verification. Provide early-window engineering depth during incidents and releases, enabling operational restoration to continue while code/configuration causes are isolated and remediated. Support platform security remediation, data-quality improvements, Health Scan/technical-debt actions, and restoration of unnecessary customization toward out-of-the-box patterns when approved. Maintain technical documentation, code comments, release notes, knowledge articles, and transition materials sufficient for another qualified engineer to operate and maintain delivered capabilities. Qualifications Required Qualifications and Certifications Five or more years of ServiceNow development experience in enterprise environments. Strong ServiceNow JavaScript/Glide development skills and experience with Business Rules, Script Includes, Client Scripts, ACLs, Flow Designer, IntegrationHub, scoped applications, catalog/workflow development, and ServiceNow APIs. Experience developing and troubleshooting enterprise integrations using REST/SOAP, MID Servers, OAuth/service accounts, and reusable integration patterns. Experience with source control, CI/CD, code scanning, ATF or other automated testing, debugging/profiling, and governed release promotion. ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD); relevant CIS certification strongly preferred. Understanding of ServiceNow performance, security, upgradeability, data modeling, and technical-debt considerations. Ability to support the assigned early engineering window and planned after-hours/on-call events. U.S. citizenship and ability to satisfy High Risk IT background-investigation and sensitive-information requirements. Preferred Qualifications and Certifications Federal consulting or financial-regulatory experience. Experience with App Engine Studio, UI Builder/Workspace, ITOM/CMDB, SPM, Performance Analytics, or SecOps capabilities. Experience modernizing custom ServiceNow solutions toward reusable out-of-the-box platform patterns. About Us At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $115,000-132,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Provide operational ownership and deep troubleshooting for ServiceNow platform infrastructure including MID Servers and supporting systems. | Requires 5+ years ServiceNow operational support experience, strong Windows/Linux admin skills, and ability to work specified shifts with US citizenship and security clearance. | Job Description: NetImpact Strategies is seeking a Senior Operations System Administrator to provide infrastructure-oriented ServiceNow platform operations for a Federal Agency. This role anchors early and late-window operations and provides deep troubleshooting across MID Servers, supporting VMs/operating systems, queues, connectivity, maintenance, security controls, recovery, and service restoration while working closely with the ServiceNow System Administrator and implementation team. Work schedule: Monday-Friday, representative early shift of approximately 6:00am-2:30am and late shift of approximately 1:30 p.m.-10:00 p.m. Eastern; planned after-hours maintenance, continuity testing, upgrades, and rotating on-call support as required. This position requires U.S. citizenship and a post-award Government background investigation. Key Responsibilities • Provide early or late-window operational ownership for ServiceNow platform-support infrastructure, with emphasis on MID Servers, supporting VMs/operating systems, connectivity, queues, maintenance, and continuity. • Perform deep troubleshooting, preventative/corrective maintenance, performance monitoring, configuration management, and restoration across ServiceNow operational dependencies. • Investigate MID Server availability, ECC queue conditions, authentication/connectivity failures, certificate/credential issues, resource capacity, and infrastructure anomalies; coordinate with platform, network, cloud, identity, and security teams. • Execute and document planned maintenance, patching, restart/recovery, backup/restore, continuity, and disaster-recovery activities in accordance with approved change and security processes. • Provide Tier 2/Tier 3 support for incidents, problems, catalog tasks, and platform requests; maintain accurate ServiceNow records, SLA evidence, restoration notes, and handoffs. • Implement and monitor infrastructure and platform security controls, log/audit requirements, privileged/service-account dependencies, and operational evidence; escalate suspicious activity immediately. • Support new integrations and platform changes by validating runtime prerequisites, certificates, network paths, service accounts, MID selection/capacity, and production readiness. • Coordinate ServiceNow and infrastructure vendor support cases and preserve diagnostic evidence needed for root cause and problem management. • Maintain operations procedures, queue-management instructions, recovery steps, environment baselines, asset/dependency information, and transition documentation. • Provide structured handoff to/from the early operations team so unresolved incidents, changes, security actions, and integration conditions retain clear ownership across the service window. Qualifications: Required Qualifications and Certifications • Five or more years providing operational support to enterprise ServiceNow implementations, including complex troubleshooting and production support. • Strong experience with ServiceNow MID Servers plus Windows/Linux system administration, VM operations, networking/connectivity fundamentals, certificates, authentication, queues, and service accounts. • Experience with configuration/change management, preventive maintenance, security controls, backups/recovery, incident/problem management, and off-hours production support. • Multiple ServiceNow certifications relevant to the supported environment; CSA strongly preferred or required where mandated by the applicable labor category. • Experience coordinating ServiceNow Support cases and cross-team troubleshooting in a shared enterprise environment. • Ability to work the assigned coverage window and participate in planned after-hours/on-call events. • U.S. citizenship and ability to satisfy High Risk IT background-investigation and sensitive-information requirements. Preferred Qualifications and Certifications • Federal consulting or financial-regulatory experience. • Experience with CyberArk or equivalent privileged-account management, Splunk or similar monitoring, and ServiceNow Discovery/ITOM. • Experience supporting continuity exercises and production releases in multi-vendor environments. About Us: At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $110,000-130,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies • Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team • Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required • Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays • Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) • Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! • Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! • Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Provide operational support and troubleshooting for ServiceNow platform infrastructure including MID Servers, VMs, connectivity, security, and maintenance. | Requires 5+ years ServiceNow operational support, strong Windows/Linux system administration, certifications, and ability to work shifts with US citizenship and federal background clearance. | Job Description: NetImpact Strategies is seeking a Senior Operations System Administrator to provide infrastructure-oriented ServiceNow platform operations for a Federal Agency. This role anchors early and late-window operations and provides deep troubleshooting across MID Servers, supporting VMs/operating systems, queues, connectivity, maintenance, security controls, recovery, and service restoration while working closely with the ServiceNow System Administrator and implementation team. Work schedule: Monday-Friday, representative early shift of approximately 6:00am-2:30am and late shift of approximately 1:30 p.m.-10:00 p.m. Eastern; planned after-hours maintenance, continuity testing, upgrades, and rotating on-call support as required. This position requires U.S. citizenship and a post-award Government background investigation. Key Responsibilities • Provide early or late-window operational ownership for ServiceNow platform-support infrastructure, with emphasis on MID Servers, supporting VMs/operating systems, connectivity, queues, maintenance, and continuity. • Perform deep troubleshooting, preventative/corrective maintenance, performance monitoring, configuration management, and restoration across ServiceNow operational dependencies. • Investigate MID Server availability, ECC queue conditions, authentication/connectivity failures, certificate/credential issues, resource capacity, and infrastructure anomalies; coordinate with platform, network, cloud, identity, and security teams. • Execute and document planned maintenance, patching, restart/recovery, backup/restore, continuity, and disaster-recovery activities in accordance with approved change and security processes. • Provide Tier 2/Tier 3 support for incidents, problems, catalog tasks, and platform requests; maintain accurate ServiceNow records, SLA evidence, restoration notes, and handoffs. • Implement and monitor infrastructure and platform security controls, log/audit requirements, privileged/service-account dependencies, and operational evidence; escalate suspicious activity immediately. • Support new integrations and platform changes by validating runtime prerequisites, certificates, network paths, service accounts, MID selection/capacity, and production readiness. • Coordinate ServiceNow and infrastructure vendor support cases and preserve diagnostic evidence needed for root cause and problem management. • Maintain operations procedures, queue-management instructions, recovery steps, environment baselines, asset/dependency information, and transition documentation. • Provide structured handoff to/from the early operations team so unresolved incidents, changes, security actions, and integration conditions retain clear ownership across the service window. Qualifications: Required Qualifications and Certifications • Five or more years providing operational support to enterprise ServiceNow implementations, including complex troubleshooting and production support. • Strong experience with ServiceNow MID Servers plus Windows/Linux system administration, VM operations, networking/connectivity fundamentals, certificates, authentication, queues, and service accounts. • Experience with configuration/change management, preventive maintenance, security controls, backups/recovery, incident/problem management, and off-hours production support. • Multiple ServiceNow certifications relevant to the supported environment; CSA strongly preferred or required where mandated by the applicable labor category. • Experience coordinating ServiceNow Support cases and cross-team troubleshooting in a shared enterprise environment. • Ability to work the assigned coverage window and participate in planned after-hours/on-call events. • CSA Required (Certified ServiceNow Administrator) • U.S. citizenship and ability to satisfy High Risk IT background-investigation and sensitive-information requirements. Preferred Qualifications and Certifications • Federal consulting or financial-regulatory experience. • Experience with CyberArk or equivalent privileged-account management, Splunk or similar monitoring, and ServiceNow Discovery/ITOM. • Experience supporting continuity exercises and production releases in multi-vendor environments. About Us: At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $90,000-115,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies • Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team • Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required • Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays • Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) • Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! • Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! • Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Provide operational ownership and deep troubleshooting for ServiceNow platform infrastructure including MID Servers, VMs, connectivity, maintenance, and security controls. | Five plus years supporting enterprise ServiceNow operations, strong experience with MID Servers, Windows/Linux systems, certifications including CSA, and ability to work shifts and pass government background checks. | Job Description: NetImpact Strategies is seeking a Senior Operations System Administrator to provide infrastructure-oriented ServiceNow platform operations for a Federal Agency. This role anchors early and late-window operations and provides deep troubleshooting across MID Servers, supporting VMs/operating systems, queues, connectivity, maintenance, security controls, recovery, and service restoration while working closely with the ServiceNow System Administrator and implementation team. Work schedule: Monday-Friday, representative early shift of approximately 6:00am-2:30am and late shift of approximately 1:30 p.m.-10:00 p.m. Eastern; planned after-hours maintenance, continuity testing, upgrades, and rotating on-call support as required. This position requires U.S. citizenship and a post-award Government background investigation. Key Responsibilities • Provide early or late-window operational ownership for ServiceNow platform-support infrastructure, with emphasis on MID Servers, supporting VMs/operating systems, connectivity, queues, maintenance, and continuity. • Perform deep troubleshooting, preventative/corrective maintenance, performance monitoring, configuration management, and restoration across ServiceNow operational dependencies. • Investigate MID Server availability, ECC queue conditions, authentication/connectivity failures, certificate/credential issues, resource capacity, and infrastructure anomalies; coordinate with platform, network, cloud, identity, and security teams. • Execute and document planned maintenance, patching, restart/recovery, backup/restore, continuity, and disaster-recovery activities in accordance with approved change and security processes. • Provide Tier 2/Tier 3 support for incidents, problems, catalog tasks, and platform requests; maintain accurate ServiceNow records, SLA evidence, restoration notes, and handoffs. • Implement and monitor infrastructure and platform security controls, log/audit requirements, privileged/service-account dependencies, and operational evidence; escalate suspicious activity immediately. • Support new integrations and platform changes by validating runtime prerequisites, certificates, network paths, service accounts, MID selection/capacity, and production readiness. • Coordinate ServiceNow and infrastructure vendor support cases and preserve diagnostic evidence needed for root cause and problem management. • Maintain operations procedures, queue-management instructions, recovery steps, environment baselines, asset/dependency information, and transition documentation. • Provide structured handoff to/from the early operations team so unresolved incidents, changes, security actions, and integration conditions retain clear ownership across the service window. Qualifications: Required Qualifications and Certifications • Five or more years providing operational support to enterprise ServiceNow implementations, including complex troubleshooting and production support. • Strong experience with ServiceNow MID Servers plus Windows/Linux system administration, VM operations, networking/connectivity fundamentals, certificates, authentication, queues, and service accounts. • Experience with configuration/change management, preventive maintenance, security controls, backups/recovery, incident/problem management, and off-hours production support. • Multiple ServiceNow certifications relevant to the supported environment; CSA strongly preferred or required where mandated by the applicable labor category. • Experience coordinating ServiceNow Support cases and cross-team troubleshooting in a shared enterprise environment. • Ability to work the assigned coverage window and participate in planned after-hours/on-call events. • CSA Required (Certified ServiceNow Administrator) • U.S. citizenship and ability to satisfy High Risk IT background-investigation and sensitive-information requirements. Preferred Qualifications and Certifications • Federal consulting or financial-regulatory experience. • Experience with CyberArk or equivalent privileged-account management, Splunk or similar monitoring, and ServiceNow Discovery/ITOM. • Experience supporting continuity exercises and production releases in multi-vendor environments. About Us: At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $90,000-115,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies • Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team • Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required • Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays • Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) • Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! • Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! • Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Provide operational support and troubleshooting for ServiceNow platform infrastructure including MID Servers, VMs, connectivity, and security controls. | Requires 5+ years ServiceNow operational support, strong Windows/Linux system administration, ServiceNow certifications, and ability to work shifts with after-hours support. | Job Description: NetImpact Strategies is seeking a Senior Operations System Administrator to provide infrastructure-oriented ServiceNow platform operations for a Federal Agency. This role anchors early and late-window operations and provides deep troubleshooting across MID Servers, supporting VMs/operating systems, queues, connectivity, maintenance, security controls, recovery, and service restoration while working closely with the ServiceNow System Administrator and implementation team. Work schedule: Monday-Friday, representative early shift of approximately 6:00am-2:30am and late shift of approximately 1:30 p.m.-10:00 p.m. Eastern; planned after-hours maintenance, continuity testing, upgrades, and rotating on-call support as required. This position requires U.S. citizenship and a post-award Government background investigation. Key Responsibilities • Provide early or late-window operational ownership for ServiceNow platform-support infrastructure, with emphasis on MID Servers, supporting VMs/operating systems, connectivity, queues, maintenance, and continuity. • Perform deep troubleshooting, preventative/corrective maintenance, performance monitoring, configuration management, and restoration across ServiceNow operational dependencies. • Investigate MID Server availability, ECC queue conditions, authentication/connectivity failures, certificate/credential issues, resource capacity, and infrastructure anomalies; coordinate with platform, network, cloud, identity, and security teams. • Execute and document planned maintenance, patching, restart/recovery, backup/restore, continuity, and disaster-recovery activities in accordance with approved change and security processes. • Provide Tier 2/Tier 3 support for incidents, problems, catalog tasks, and platform requests; maintain accurate ServiceNow records, SLA evidence, restoration notes, and handoffs. • Implement and monitor infrastructure and platform security controls, log/audit requirements, privileged/service-account dependencies, and operational evidence; escalate suspicious activity immediately. • Support new integrations and platform changes by validating runtime prerequisites, certificates, network paths, service accounts, MID selection/capacity, and production readiness. • Coordinate ServiceNow and infrastructure vendor support cases and preserve diagnostic evidence needed for root cause and problem management. • Maintain operations procedures, queue-management instructions, recovery steps, environment baselines, asset/dependency information, and transition documentation. • Provide structured handoff to/from the early operations team so unresolved incidents, changes, security actions, and integration conditions retain clear ownership across the service window. Qualifications: Required Qualifications and Certifications • Five or more years providing operational support to enterprise ServiceNow implementations, including complex troubleshooting and production support. • Strong experience with ServiceNow MID Servers plus Windows/Linux system administration, VM operations, networking/connectivity fundamentals, certificates, authentication, queues, and service accounts. • Experience with configuration/change management, preventive maintenance, security controls, backups/recovery, incident/problem management, and off-hours production support. • Multiple ServiceNow certifications relevant to the supported environment; CSA strongly preferred or required where mandated by the applicable labor category. • Experience coordinating ServiceNow Support cases and cross-team troubleshooting in a shared enterprise environment. • Ability to work the assigned coverage window and participate in planned after-hours/on-call events. • CSA Required (Certified ServiceNow Administrator) • U.S. citizenship and ability to satisfy High Risk IT background-investigation and sensitive-information requirements. Preferred Qualifications and Certifications • Federal consulting or financial-regulatory experience. • Experience with CyberArk or equivalent privileged-account management, Splunk or similar monitoring, and ServiceNow Discovery/ITOM. • Experience supporting continuity exercises and production releases in multi-vendor environments. About Us: At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $90,000-115,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies • Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team • Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required • Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays • Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) • Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! • Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! • Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Lead day-to-day operations and administration of an enterprise ServiceNow platform supporting a federal agency. | Requires 5+ years ServiceNow administration experience, ServiceNow CSA certification, and US citizenship with background investigation. | Job Description: NetImpact Strategies is seeking a ServiceNow System Administrator / Platform Operations Lead to own the day-to-day condition of an enterprise ServiceNow platform supporting a Federal Agency. This role leads platform administration, Tier 2/Tier 3 restoration, incident/problem/change execution, release operations, platform health, MID Server and integration monitoring, security controls, and evidence-producing operations. This position requires U.S. citizenship and a post-award Government background investigation. Key Responsibilities • Lead day-to-day platform operations and coordinate incident, problem, request, change, release, maintenance, and platform-catalog work using ServiceNow as the system of record. • Lead Tier 2/Tier 3 triage and service restoration for platform-related issues; establish severity, evidence, owner, next action, validation criteria, and escalation to the CTA, engineering team, product teams, infrastructure teams, or ServiceNow as appropriate. • Monitor platform health and performance, including scheduled jobs, reports, indexing, queues, automation failures, application/system logs, event signals, and recurring degradation; maintain actionable health dashboards and trend reviews. • Administer ServiceNow configurations, users/groups/roles, applications, platform settings, plug-ins, service catalog records, platform licenses, and approved operational controls. • Monitor and support MID Servers and enterprise integrations, including SSO, email, monitoring, cloud/on-premise connections, certificates, credentials, and service accounts; isolate platform versus product-team ownership quickly. • Coordinate patches, upgrades, feature deployments, and scheduled releases using approved change control, release standards, CI/CD, rollback readiness, and post-production validation. • Coordinate platform regression, functional, integration, performance, and user-acceptance validation with the Tester and technical teams; ensure objective release evidence is complete before readiness decisions. • Execute and retain security-control evidence, access and provisioning records, logging/auditing evidence, and incident artifacts; immediately escalate suspected security or privacy events through approved channels. • Maintain SOPs, runbooks, knowledge articles, operational schedules, service maps/dependencies, and structured shift handoffs; validate stale or missing artifacts during transition and convert gaps into owned work. • Coordinate ServiceNow vendor support cases for platform defects or product issues, preserving diagnostic evidence and ensuring fixes are validated before closure. Qualifications: Required Qualifications and Certifications • Five or more years administering and operating enterprise ServiceNow environments, including configuration, platform updates, incidents, integrations, data integrity, and release support. • ServiceNow Certified System Administrator (CSA). • Hands-on experience with MID Servers, IntegrationHub/integration troubleshooting, SSO/identity, service accounts, logs/events, and cloud/on-premise connectivity. • Experience with incident/problem/change/release practices, automated testing, ServiceNow support cases, platform performance monitoring, and operational documentation. • Experience executing platform access/security controls and supporting ATO/security evidence in a controlled enterprise environment. • Ability to lead operations, make time-sensitive restoration decisions, and coordinate clean handoffs across an extended service window. • U.S. citizenship and ability to satisfy High Risk IT background-investigation and sensitive-information requirements. Preferred Qualifications and Certifications • Federal consulting or financial-regulatory experience. • ServiceNow IntegrationHub, ATF, Performance Analytics, or related credentials. • Experience with CyberArk or equivalent privileged/service-account management, Health Scan remediation, and multi-vendor platform operations. About Us: At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $110,000-130,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies • Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team • Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required • Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays • Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) • Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! • Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! • Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

Design, develop, and maintain high-availability microservices with technical leadership and mentoring. | 8+ years software development with expert C# and .NET Core, bachelor's degree, US citizenship. | Job Description NetImpact Strategies is seeking a Senior .NET Developer to join our talented team supporting the development, modernization, and operation of a high-availability, enterprise-scale application in an AWS GovCloud environment. The ideal candidate is a highly experienced, hands-on developer who can take ownership of a complex production codebase, provide technical leadership, and work closely with technical leads, operations teams, and other stakeholders to deliver secure, scalable, resilient, and maintainable solutions. The application is built on a cloud-native microservices architecture consisting of approximately a dozen services and processes millions of messages each month. The technology stack includes .NET 10 / .NET Core, REST APIs, PostgreSQL on AWS RDS, RabbitMQ, AWS SQS, Docker, Kubernetes managed through Rancher, and AWS GovCloud. The environment also makes extensive use of AI-assisted software development tools and AI development frameworks to accelerate engineering while maintaining rigorous standards for code quality, security, and maintainability. This is a hands-on senior development role requiring strong coding skills, technical ownership, production troubleshooting capabilities, and the ability to work across all layers of a mission-critical enterprise application. Key Responsibilities Serve as a senior, hands-on developer responsible for the design, development, maintenance, and continuous improvement of a large-scale production application Take ownership of the application codebase and work closely with the Technical Lead to establish technical direction, engineering standards, and development best practices Design, develop, enhance, and maintain microservices and RESTful APIs using C# and .NET 10 / .NET Core Develop and support cloud-native applications deployed within AWS GovCloud Design and maintain scalable, resilient, and highly available services capable of processing millions of messages per month Develop and support event-driven and asynchronous processing solutions leveraging RabbitMQ and AWS SQS Design, develop, and optimize data access and persistence solutions using PostgreSQL hosted in AWS RDS Develop, deploy, troubleshoot, and maintain containerized applications using Docker and Kubernetes, including Kubernetes environments managed through Rancher Support the integration and operation of machine learning capabilities within the application’s microservices architecture Utilize AI-assisted development tools, code-generation technologies, AI agents, and AI development frameworks to improve developer productivity and accelerate software delivery Review AI-generated code and ensure it meets application architecture, security, maintainability, performance, and coding standards Perform code reviews, mentor developers, troubleshoot complex technical issues, and help establish engineering best practices across the development team Maintain high standards for code quality and security through automated scanning and static code analysis, including SonarQube Manage source code and participate in development and CI/CD workflows using Azure DevOps (ADO) Diagnose and resolve application performance, scalability, reliability, messaging, database, and integration issues across the technology stack Partner closely with operations and engineering teams to monitor and maintain production application health and availability Support production releases, deployments, troubleshooting, and incident resolution Participate in occasional after-hours support for planned production releases and critical production incidents, in coordination with the operations team Identify opportunities to improve application architecture, performance, resiliency, observability, automation, and developer productivity Participate in Agile development activities, technical planning, estimation, design reviews, and continuous improvement initiatives Qualifications Required Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Technology, or a related technical discipline 8+ years of professional software development experience, including significant experience developing and supporting enterprise-scale production applications Expert-level hands-on development experience with C#, .NET Core, and modern .NET (.NET 8/9/10 or similar) Strong experience designing and developing RESTful APIs and microservices-based architectures Experience developing and operating applications in AWS, preferably AWS GovCloud Strong experience with Docker and Kubernetes in production environments Experience with Kubernetes management platforms such as Rancher Experience developing asynchronous, event-driven, or message-based applications using technologies such as RabbitMQ and AWS SQS Strong relational database development experience with PostgreSQL, including database design, query optimization, and performance troubleshooting Experience with AWS RDS or comparable managed relational database services Strong understanding of distributed systems, high-availability architectures, scalability, resiliency, and production application performance Experience supporting high-volume production systems and diagnosing complex issues across application, database, messaging, container, and infrastructure layers Demonstrated ability to take technical ownership of a substantial codebase and independently drive complex engineering efforts Experience performing code reviews and providing technical guidance and mentorship to other developers Experience with AI-assisted development and code-generation tools such as GitHub Copilot, ChatGPT, or comparable AI development technologies Ability to effectively use AI tools while applying strong engineering judgment to validate, secure, test, and maintain AI-generated code Experience with SonarQube or similar static code analysis and code-quality platforms Experience with Azure DevOps (ADO) repositories, source control, CI/CD pipelines, and modern DevSecOps practices Strong understanding of secure software development practices for enterprise and Federal environments Ability and willingness to provide occasional after-hours support for production releases and critical incidents US Citizenship required Preferred Experience developing and supporting applications within AWS GovCloud Experience supporting high-volume, mission-critical Federal Government applications Experience integrating machine learning models or AI services into production application architectures Experience with AI agents, AI development frameworks, and advanced AI-assisted software engineering workflows Experience designing and troubleshooting distributed messaging architectures and asynchronous processing at scale Experience with application monitoring, logging, observability, and production performance management Experience with Infrastructure as Code and automated cloud deployment practices Familiarity with Federal security and compliance frameworks such as FISMA, NIST, and FedRAMP Experience working within Agile/Scrum and DevSecOps delivery environments AWS, Kubernetes, or related cloud/container certifications #LI-Remote About Us At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $120,000 - $165,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages. Perks of working at NetImpact Strategies Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.