NetDocuments

Lead design and delivery of scalable event-driven platforms using C#/.NET and AWS, focusing on content extraction and transformation. | 8+ years software engineering with 5+ years leadership in OCR, C#/.NET, AWS, Kafka, and observability tools. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do NetDocuments is seeking a Staff Full Stack Software Engineer to play a pivotal role in shaping the future of our next-generation document management systems. As a senior technical leader, you’ll drive the design, architecture, and delivery of scalable, event-driven platforms that power mission-critical frontend and backend solutions for our global customer base. This role is ideal for an engineer who thrives at the intersection of backend architecture, cloud-native infrastructure, and full stack development—someone who builds production-ready applications at scale while guiding teams toward technical excellence. You’ll collaborate with product, design, and engineering leadership to define the direction of our systems and integrate cutting-edge technologies, including AI-driven services and event-based data pipelines. If you’re passionate about building resilient systems, mentoring engineers, and driving innovation in how organizations manage and interact with their documents, this is your opportunity to make a lasting impact. You will: Technical Leadership & Architecture Set technical direction for our document content extraction and transformation team, establishing patterns for scalable, secure, and performant systems on AWS. Lead architectural decisions that use OCR technologies such as Tesseract and Apryse OCR. Drive initiatives that improve scalability, performance, and reliability of the product while considering and implementing changes that control costs without impacting customer satisfaction. Guide the evolution of our content extraction and transformation technology stack as the business and customer needs mature and scale. Make critical technical decisions that balance user experience, performance, security, and maintainability. Product Design and Build Design and implement event-driven architectures using AWS services, Kafka, and modern data pipelines. Build production-grade applications across C#/.Net, AWS services, and document extraction/transformation technologies. Design and implement scalable APIs (REST, GraphQL) that power our front-end and enable third-party integrations. Integrate AI-driven services and emerging technologies to enable greater backend efficiencies and increase customer productivity. Build the product to enable seamless, scalable, and flexible semantic search capabilities. Ensure security, performance, and compliance considerations are applied across all implementations. Problem Solving & Ownership Solve complex technical challenges from real-time customer experiences and issues to event-driven document processing at scale. Take full ownership of initiatives from concept through production and ongoing evolution. Make sound architectural decisions by weighing trade-offs with reasoning that stands up over time. Proactively identify and address technical debt before it impacts the team. Build and Optimize Systems Write high-quality, well-tested code across the full stack with emphasis on maintainability. Design resilient systems that maintain uptime and performance as we scale globally. Implement observability through logging, metrics, and telemetry to proactively triage issues. Monitor and optimize performance at scale, identifying bottlenecks and implementing solutions. Create comprehensive technical documentation including architectural diagrams and design decisions. Collaboration & Mentorship Partner closely with product management to translate requirements into technical solutions. Mentor engineers across experience levels, elevating technical skills and best practices. Collaborate with Platform Services, Ops, and other teams on integration points and shared infrastructure. Build consensus on technical approaches while having authority to make final decisions when needed. Lead knowledge-sharing initiatives through code reviews, design discussions, and documentation. Continuous Learning & Innovation Stay at the forefront of content extraction and transformation technologies and industry trends, cloud-native architectures, and AI-powered tools. Research and prove out new technologies through POCs that align with product strategy. Contribute ideas that directly improve engineering velocity and quality. What You’ll Need to Be Successful Bachelor’s degree or higher in Information Systems, Computer Science, or a related field—or equivalent experience. 8+ years of professional software engineering experience delivering production-grade applications at scale on cloud platforms. 5+ years in technical leadership and development roles using OCR technologies. Proven track record of building scalable applications still in production. Required Technical Knowledge Expert proficiency in C#/.NET. Expert proficiency with OCR technologies such as Tesseract or Apryse Expert proficiency building event-driven, microservice-based products Expert proficiency developing on cloud platforms, preferably AWS Expert proficiency with Kafka or similar event streaming platforms Expert proficiency in observability, including logging, metrics, tracing, telemetry, preferably with DataDog What Will Make You Stand Out Deep experience building with OCR & Text Extraction technologies. Deep experience building document management or enterprise content management Deep knowledge of event-driven architectures. You know what it means and takes to ingest millions of documents an hour into a SaaS based document management platform Track record of developing high-performance content extraction and transformation products at scale. Legal industry expertise or experience with B2B SaaS in regulated industries. Experience integrating AI services and emerging technologies into production systems. What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn Learning with monthly dedicated time to explore Connection, access, and mentorship from exceptional leaders Growing company with opportunities for advancement Authenticity and accountability from leadership Compensation Transparency The compensation range for this position is $170,000 – $190,000. The posted cash compensation includes on-target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on factors such as experience, skills, qualifications, and geographic location. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Deliver comprehensive product and implementation training to legal industry partners, focusing on AI capabilities and workflows, and continuously improve training programs. | Proven experience as a technical trainer, familiarity with enterprise cloud applications, and understanding of AI tools in legal tech, with at least 3 years of relevant experience. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! About the Opportunity NetDocuments is seeking a Technical Trainer with a passion for technology, enablement, and legal industry transformation. This role will deliver comprehensive product and implementation program training to NetDocuments Global Channel Partners, with a growing emphasis on AI capabilities and legal-specific workflows. The Technical Trainer will play a critical role in shaping how partners understand and apply our solutions, particularly in legal, compliance, and professional services environments. Reporting to the Director of Partner Success, this role requires not only technical training acumen but also a solid understanding of legal operations, AI-powered document management, and the evolving needs of law firms and legal departments. What Your Contributions Will Be: Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices Deliver engaging, technically sound sessions that prepare partners for certification and real-world implementation, using scenarios from legal and regulated industries Identify skill and knowledge gaps across partner teams and recommend targeted enablement solutions, especially around legal innovation and AI adoption Create and maintain a recertification program that adapts as products, AI capabilities, and legal technology needs evolve Ensure follow-through and program completion with personalized partner support, coaching, and learning journeys Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical What You Will Bring to the Team: A deep understanding of how legal professionals use technology, including document management systems, AI-driven search, and workflow automation The ability to translate technical functionality into business value, particularly in law firms, legal operations, compliance, or corporate legal departments A learner-first mindset—balancing clarity, empathy, and impact in every training session Skills in knowledge transfer and curriculum development with an eye toward legal relevance and partner success What your contributions will be: Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations—including review of migration and configuration plans in high-risk or complex environments Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed Support partner onboarding by shadowing their first implementation—reviewing deliverables, providing structured feedback, and validating readiness for independent delivery Act as a liaison for partners—coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process Build strong relationships with both partners and customers to foster collaboration and ensure project success Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs Other duties as assigned. Required Education and Experience: 3+ years of proven experience as a technical trainer or in a technical enablement role Experience with SQL Strong presentation skills and comfort with delivering training to diverse audiences, including legal professionals Familiarity with modern learning tools and training techniques, including the use of LMS platforms, video modules, and performance-based assessment Experience with enterprise cloud applications and understanding of implementation challenges in the legal sector Awareness of AI tools in legal tech (e.g., document summarization, smart search, clause extraction, redlining automation), and enthusiasm for staying up to date with their use in real-world legal scenarios Ability to work independently in a fast-paced, ever-evolving SaaS environment Ideally You Will Have Direct experience working in, consulting for, or training legal professionals (law firms, legal ops, or corporate legal teams) Familiarity with legal practice management systems, document lifecycle management, or AI applications in legal services Knowledge of AI capabilities in document management systems and a passion for demystifying them for learners Benefits 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for wellness Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency The annual compensation range for this position is: $85,000 - $100,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-HYBRID #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Lead and coordinate incident response efforts, improve incident management processes, and report on incident metrics. | 5+ years in incident management or cloud operations, experience leading major incidents, strong communication skills, and technical knowledge of Linux and Windows environments. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do NetDocuments is seeking a Senior Incident Manager to lead the effective management, coordination, and resolution of production incidents across our cloud operations environment. In this role, you will serve as the central point of leadership during incidents—ensuring timely resolution, clear communication, and continuous improvement of our incident management practices. You will partner closely with CloudOps, Engineering, Security, and external vendors to maintain service reliability and operational excellence. Beyond day-to-day incident response, you will help mature our incident management processes, documentation, and metrics to support a scalable, resilient SaaS platform. You will: Incident Management & Response Leadership Lead the identification, triage, escalation, and resolution of incidents to minimize customer and business impact. Act as the incident commander during major incidents, facilitating and managing incident bridge calls. Ensure incidents are acknowledged, tracked, escalated, and resolved in accordance with established SLAs. Prioritize incidents effectively, balancing high- and low-severity issues. Escalate incidents appropriately when thresholds or risks are exceeded. Communication & Stakeholder Coordination Provide timely, clear, and professional communication to internal stakeholders throughout the incident lifecycle. Coordinate with Engineering, CloudOps, Security, vendors, and data center partners during incident response. Ensure accurate documentation and reporting of incident status, timelines, and outcomes. Process, Documentation & Continuous Improvement Develop, maintain, and improve incident management processes, procedures, runbooks, and playbooks. Identify gaps in documentation and incident workflows and drive corrective actions. Conduct or oversee post-incident reviews and root cause analyses (RCA). Partner with Problem Management teams to ensure corrective and preventative actions are tracked and completed. Metrics, Reporting & Operational Excellence Track and report on incident KPIs, trends, and systemic issues. Analyze incident data to identify recurring problems and opportunities for improvement. Support the ongoing maturity of NetDocuments’ incident management and operational resilience practices. Team Leadership & Enablement Oversee and support incident response teams during active incidents. Train and mentor team members on incident processes, tools, and best practices. Promote a calm, professional, and accountable incident response culture. What You’ll Need to Be Successful 5+ years of experience in incident management, production support, NOC, SRE, or cloud operations roles. Demonstrated experience leading major incident response efforts in a production, cloud-based environment. Proven ability to lead incident bridge calls and coordinate cross-functional response teams under pressure. Strong analytical and problem-solving skills with exceptional attention to detail. Solid understanding of incident management, problem management, and corrective action processes. Technical knowledge of Linux and Windows environments. Ability to remain calm, organized, and effective during high-severity incidents. Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels. Strong organizational and time management skills with the ability to manage multiple incidents simultaneously. Willingness and ability to train and support team members as needed. Preferred Qualifications Bachelor’s degree in Information Systems, Computer Science, or a related field. ITIL certification or formal training in IT service management practices. What Will Make You Stand Out Experience working in a SaaS or highly available cloud environment. Familiarity with ITIL-based incident and problem management frameworks. Experience improving incident metrics, dashboards, and operational reporting. Background collaborating with vendors and third-party service providers. What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $83,000 - $107,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Lead and scale platform engineering teams to develop reliable, scalable, and innovative cloud systems, aligning technical and business strategies. | Over 12 years of software engineering experience, with 5+ years in leadership, managing large distributed teams, and deep cloud platform expertise. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do We’re seeking a Director of Software Engineering – Platform to lead and scale our platform-focused engineering teams to build next-generation, intelligent products that transform how our clients work. You’ll lead our Platform focused teams responsible for developing and delivering reliable, scalable, secure, and innovative cloud-based systems that integrate cutting-edge AI into the NetDocuments platform. In this strategic leadership role, you’ll drive the platform teams’ vision and execution, ensuring alignment across product, engineering, and business goals. You’ll play a key part in defining our technical roadmap, coaching engineering leaders, and fostering an environment of ownership, innovation, and collaboration. This position reports to the Vice President of Engineering and will partner closely with peers across Engineering, Product, and Architecture to ensure cohesive delivery of enterprise-grade platform capabilities. You will: Drive Strategy & Execution Shape and execute the long-term engineering strategy for platform initiatives, aligning technology direction with business priorities Collaborate with Product and Architecture leaders to translate customer needs and emerging technologies into scalable solutions Build and maintain a robust roadmap for the Platform teams, balancing innovation with operational excellence Oversee delivery execution across multiple teams to ensure high-quality, on-time releases Lead & Develop High-Performing Teams Manage and mentor engineering managers and senior technical staff, fostering a culture of trust, collaboration, and continuous improvement Guide recruiting, performance management, and career development to build diverse, highly productive and impactful teams Create an environment that attracts top engineering talent and empowers everyone to deliver their best work Cross-Functional Collaboration & Stakeholder Management Partner with Product and Engineering leadership to define priorities and ensure strategic alignment across departments Present technical strategies, roadmaps, and progress to senior leadership in clear, business-focused terms Serve as a bridge between technical and non-technical stakeholders, translating complex technical concepts into actionable business insights Drive engagement and communication across distributed teams and business units Technical Leadership & Oversight You are committed to advancing architectural excellence, operational resilience, customer-centric innovation, and cost efficiency that accelerates our rapid growth. You act as a guide for your leadership team, know the value in different personalities and perspectives, and create space for those differences. You have the technical breadth and depth to ask the right questions while allowing the technical decisions to be made by the engineers. Data and Dashboards tell your team and customer story; these are continuously improved every week allowing us to make the best internal and customer-focused decisions Culture & Innovation. Foster a culture grounded in ownership, trust, and continuous improvement, one that meets people where they need to be met and empowers individuals to do the best work of their careers Through coaching, development, and inclusive leadership, you aim to unlock the full potential of our teams while strengthening cross-functional partnerships across the organization What You’ll Need to Be Successful Bachelor’s degree in Computer Science or related field preferred (advanced degree preferred); equivalent professional experience will also be considered. 12+ years of software engineering experience, including 5+ years in engineering leadership roles. Demonstrated success leading multiple teams with 25+ Engineers. You know the value of the Product + Engineering partnership and what healthy friction feels like and leads to. Data leads the way. It proves or disproves assumptions and allows us to focus on real problems Proven ability to define and execute a technical vision in alignment with business strategy. Strong experience leading distributed, cloud-based product development (Azure or AWS). Deep understanding of modern engineering practices—CI/CD, microservices, and scalable architecture. Excellent stakeholder management and executive communication skills. What Will Make You Stand Out Background in leading Platform focused teams. Deep AWS experience at scale. Strong technical foundation in software engineering with the ability to mentor across technical domains. A history of building high performing, engaged teams that deliver impactful software. You know FinOps and you’ve lived it. You meet people/partners where they need to be met. What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $220,000 - $240,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Manage partner-led implementations of a cloud-based document management platform by overseeing project delivery, resolving risks, coordinating internal and external teams, and ensuring customer and partner success. | Bachelor's degree or equivalent, 2+ years implementing document management solutions in legal business technology, 2+ years customer/vendor account management experience, and competency with contractual and design documents. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose & Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! Your opportunity for impact: NetDocuments is seeking a Delivery Success Manager to support partner-led implementations of our cloud-based document management platform. You'll work closely with both partners and customers to ensure successful project delivery, while serving as a key liaison between external stakeholders and internal teams. This role is critical to driving implementation success, maintaining alignment, and enabling scalable outcomes. What your contributions will be: • Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations-including review of migration and configuration plans in high-risk or complex environments. • Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed. • Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed. • Support partner onboarding by shadowing their first implementation-reviewing deliverables, providing structured feedback, and validating readiness for independent delivery. • Act as a liaison for partners-coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process. • Build strong relationships with both partners and customers to foster collaboration and ensure project success. • Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings. • Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success. • Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs. • Other duties as assigned. Required Education and Experience: • Workhours: 10:00 am - 7:00 pm Pacific Time • Bachelor's degree or equivalent experience • NetDocuments or other legal business technology experience is a plus • 2+ years' experience of implementing Document Management Solutions business technology - principally to law firms. • 2+ years' experience in customer account management and/or vendor account management • Competency in understanding contractual and design documents relating to business technology systems, such as statements of work and configuration design documentation Benefits • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for wellness • Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency The annual compensation range for this position is: $95,000 - $110,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Design and deliver AI-focused training content and sessions for global partners, create scalable enablement content, and lead instructional design initiatives to drive product adoption and certification. | 3+ years in content strategy or technical training within SaaS or enterprise software, strong facilitation skills, understanding of adult learning principles, experience with enterprise cloud platforms, and familiarity with AI concepts and UX writing. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! About the Opportunity NetDocuments is looking for a creative and technically savvy AI Training Content Strategist to shape and deliver engaging learning experiences for our global partners and customers. Sitting at the intersection of training, UX content, and enablement, this role is ideal for a content creator who thrives in translating complex technical topics—especially AI-powered solutions—into clear, actionable, and memorable learning experiences. You’ll collaborate with product designers, partner enablement teams, and engineers to design scalable, strategic content and training assets that drive adoption, certification, and deep understanding of our platform. This role blends instructional design, content strategy, and live facilitation, with a strong focus on empowering learners in the legal tech space. What Your Contributions Will Be: Training Enablement Delivery • Deliver engaging, multi-day training sessions (virtual and onsite) for global channel partners across time zones. • Lead dynamic product trainings, especially around AI functionality, that prepare partners and customers for certification and implementation success. • Identify gaps in partner or customer knowledge and build training plans to address them. • Support re-certification and ongoing enablement through bite-sized content, refreshers, and 1:1 follow-up when needed. Content Creation Strategy • Own the strategy and execution of technical enablement content across the partner and customer journey—including curriculum, microlearning, in-app copy, documentation, and certification exams. • Create clear, concise, and user-friendly content that enhances the product experience and drives AI adoption. • Collaborate cross-functionally with designers, engineers, and product managers to ensure content supports UX and reflects product intent. • Apply a “Voice of the Learner” mindset to all content, ensuring accessibility, clarity, and empathy in every asset. Experience Design Thought Leadership • Elevate the enablement experience through modern instructional techniques, storytelling, and visual communication. • Advocate for the role of high-quality content in driving product success—both internally and externally. • Stay current on best practices in UX writing, content design, legal tech, and AI learning to keep NetDocuments’ training experiences at the forefront of innovation. What You Will Bring to the Team: • Relationship building and cross-functional collaboration • Strong facilitation and public speaking skills • Excellent writing, editing, and storytelling ability • Organizational agility and a learner-first mindset • Business awareness, especially within legal or professional services industries • Curiosity and adaptability in a fast-evolving tech environment What You Will Need for Success: • 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software • Proven success delivering training in live and asynchronous formats • Strong understanding of adult learning principles and content design best practices • Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government) • Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly • Familiarity with UX writing, microcopy, and accessibility standards • Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact Ideally you will have: • Legal industry experience or working knowledge of legal operations • Experience building or contributing to design systems or training libraries • Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms Benefits: • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for wellness • Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency: The annual compensation range for this position is: $90,000 - $105,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.