NetDocuments

Lead and scale platform engineering teams to develop reliable, scalable, and innovative cloud systems, aligning technical and business strategies. | Over 12 years of software engineering experience, with 5+ years in leadership, managing large distributed teams, and deep cloud platform expertise. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do We’re seeking a Director of Software Engineering – Platform to lead and scale our platform-focused engineering teams to build next-generation, intelligent products that transform how our clients work. You’ll lead our Platform focused teams responsible for developing and delivering reliable, scalable, secure, and innovative cloud-based systems that integrate cutting-edge AI into the NetDocuments platform. In this strategic leadership role, you’ll drive the platform teams’ vision and execution, ensuring alignment across product, engineering, and business goals. You’ll play a key part in defining our technical roadmap, coaching engineering leaders, and fostering an environment of ownership, innovation, and collaboration. This position reports to the Vice President of Engineering and will partner closely with peers across Engineering, Product, and Architecture to ensure cohesive delivery of enterprise-grade platform capabilities. You will: Drive Strategy & Execution Shape and execute the long-term engineering strategy for platform initiatives, aligning technology direction with business priorities Collaborate with Product and Architecture leaders to translate customer needs and emerging technologies into scalable solutions Build and maintain a robust roadmap for the Platform teams, balancing innovation with operational excellence Oversee delivery execution across multiple teams to ensure high-quality, on-time releases Lead & Develop High-Performing Teams Manage and mentor engineering managers and senior technical staff, fostering a culture of trust, collaboration, and continuous improvement Guide recruiting, performance management, and career development to build diverse, highly productive and impactful teams Create an environment that attracts top engineering talent and empowers everyone to deliver their best work Cross-Functional Collaboration & Stakeholder Management Partner with Product and Engineering leadership to define priorities and ensure strategic alignment across departments Present technical strategies, roadmaps, and progress to senior leadership in clear, business-focused terms Serve as a bridge between technical and non-technical stakeholders, translating complex technical concepts into actionable business insights Drive engagement and communication across distributed teams and business units Technical Leadership & Oversight You are committed to advancing architectural excellence, operational resilience, customer-centric innovation, and cost efficiency that accelerates our rapid growth. You act as a guide for your leadership team, know the value in different personalities and perspectives, and create space for those differences. You have the technical breadth and depth to ask the right questions while allowing the technical decisions to be made by the engineers. Data and Dashboards tell your team and customer story; these are continuously improved every week allowing us to make the best internal and customer-focused decisions Culture & Innovation. Foster a culture grounded in ownership, trust, and continuous improvement, one that meets people where they need to be met and empowers individuals to do the best work of their careers Through coaching, development, and inclusive leadership, you aim to unlock the full potential of our teams while strengthening cross-functional partnerships across the organization What You’ll Need to Be Successful Bachelor’s degree in Computer Science or related field preferred (advanced degree preferred); equivalent professional experience will also be considered. 12+ years of software engineering experience, including 5+ years in engineering leadership roles. Demonstrated success leading multiple teams with 25+ Engineers. You know the value of the Product + Engineering partnership and what healthy friction feels like and leads to. Data leads the way. It proves or disproves assumptions and allows us to focus on real problems Proven ability to define and execute a technical vision in alignment with business strategy. Strong experience leading distributed, cloud-based product development (Azure or AWS). Deep understanding of modern engineering practices—CI/CD, microservices, and scalable architecture. Excellent stakeholder management and executive communication skills. What Will Make You Stand Out Background in leading Platform focused teams. Deep AWS experience at scale. Strong technical foundation in software engineering with the ability to mentor across technical domains. A history of building high performing, engaged teams that deliver impactful software. You know FinOps and you’ve lived it. You meet people/partners where they need to be met. What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $220,000 - $240,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Engage with prospects to understand workflows, build business cases, and demonstrate value to drive sales. | 3-5+ years in pre-sales, sales engineering, or value engineering in B2B SaaS, with strong analytical, communication, and business acumen. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do As a Value Engineer at NetDocuments, you will play a critical role in the sales cycle, working alongside our sales team to engage with prospective customers, understand their current processes and associated costs, and build a compelling business case showing how NetDocuments can deliver superior business outcomes — increased efficiency, reduced risk, cost savings, and improved compliance. You’ll act as a trusted advisor and solutions-oriented consultant: using data, financial/efficiency modeling, and a deep understanding of legal workflows to drive value-based selling. You Will Collaborate with Sales and Sales Leadership to qualify prospects and plan discovery/value-assessment meetings. Conduct discovery calls/meetings to understand customer workflows, pain points, inefficiencies, compliance exposures, and cost structures. Build and deliver tailored business-case analyses and ROI models (TCO, savings, efficiency gains, risk mitigation). Translate technical product capabilities into business-value language for legal, finance, operations, and IT stakeholders. Present value propositions and ROI analyses to executives and decision makers. Partner with Sales Engineers, Product, Customer Success, and Implementation teams to align technical solutions with business value. Develop and refine value-based selling tools, ROI calculators, case studies, and business-case materials. Provide findings from discovery and business cases to influence product strategy and messaging. Track and report on value engineering activities, pipeline influence, and impact metrics. What You’ll Need to be Successful Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, or equivalent experience. 3–5+ years of experience in pre-sales, sales engineering, value engineering, or related B2B SaaS roles. Strong analytical and quantitative skills, including financial modeling and ROI analysis. Excellent communication and presentation skills with ability to articulate value in business and financial terms. Strong business acumen and understanding of legal workflows, cost drivers, and compliance needs. Collaborative mindset with ability to work cross-functionally. Ability to manage multiple deals and value assessments with accuracy and attention to detail. Self-starter with a consultative mindset and ability to influence outcomes. Bonus: experience with legal software, document management, compliance, or consulting. What Will Make You Stand Out Persuasive and accurate business cases and ROI analyses that influence deal decisions. Improved deal size, win rate, sales cycle efficiency, or customer time-to-value through value-based selling. Positive feedback from prospects and internal sales teams on clarity and quality of value propositions. Effective cross-functional collaboration influencing product messaging and value-based collateral. What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is $160,000–$180,000. Actual compensation is based on skills, experience, and job-related factors. Compensation may include base salary, bonus, and additional incentives as applicable. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Lead technical architecture and development of scalable full-stack applications with a focus on React frontend and backend services, mentor engineers, and drive innovation in document management systems. | 8+ years software engineering with 3+ years technical leadership, expertise in React, TypeScript, Node.js, C#/.NET, AWS, event-driven architectures, Kafka, and strong full-stack development skills. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose & Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You'll Do NetDocuments is seeking a Staff Full Stack Software Engineer to play a pivotal role in shaping the future of our next-generation document management systems. As a senior technical leader, you'll drive the design, architecture, and delivery of scalable, event-driven platforms that power mission-critical frontend and backend solutions for our global customer base. This role is ideal for an engineer who thrives at the intersection of backend architecture, cloud-native infrastructure, and full stack development—someone who builds production-ready applications at scale while guiding teams toward technical excellence. You'll collaborate with product, design, and engineering leadership to define the direction of our systems and integrate cutting-edge technologies, including AI-driven services and event-based data pipelines. If you're passionate about building resilient systems, mentoring engineers, and driving innovation in how organizations manage and interact with their documents, this is your opportunity to make a lasting impact. You will: Technical Leadership & Architecture • Define technical direction for full-stack initiatives, establishing patterns for scalable, secure, and performant systems. • Lead architectural decisions balancing React frontend excellence with robust backend services. • Drive initiatives that improve scalability, performance, reliability, and developer experience. • Guide the evolution of our technology stack as it matures and scales. • Make critical technical decisions that balance user experience, performance, security, and maintainability. Design and Build • Design and implement event-driven architectures using AWS services, Kafka, and modern data pipelines. • Build production-grade applications across the full stack (React/TypeScript, Node.js, C#/.NET, NoSQL databases, AWS). • Create seamless, intuitive frontend experiences that make complex document management feel effortless. • Design and implement scalable APIs (REST, GraphQL) that power our frontend and enable third-party integrations. • Integrate AI-driven services and emerging technologies to enhance document intelligence and user productivity. • Build content enrichment and search capabilities that surface insights from billions of documents. • Ensure security, performance, and compliance considerations are applied across all implementations. Problem Solving & Ownership • Solve complex technical challenges from real-time search experiences to event-driven document processing at scale. • Take full ownership of initiatives from concept through production and ongoing evolution. • Make sound architectural decisions by weighing trade-offs with reasoning that stands up over time. • Proactively identify and address technical debt before it impacts the team. Build and Optimize Systems • Write high-quality, well-tested code across the full stack with emphasis on maintainability. • Design resilient systems that maintain uptime and performance as we scale globally. • Implement observability through logging, metrics, and telemetry to proactively triage issues. • Monitor and optimize performance at scale, identifying bottlenecks and implementing solutions. • Create comprehensive technical documentation including architectural diagrams and design decisions. Collaboration & Mentorship • Partner closely with product management and design to translate requirements into technical solutions. • Mentor engineers across experience levels, elevating technical skills and best practices. • Collaborate with Platform Services and other teams on integration points and shared infrastructure. • Build consensus on technical approaches while having authority to make final decisions when needed. • Lead knowledge-sharing initiatives through code reviews, design discussions, and documentation. Continuous Learning & Innovation • Stay at the forefront of full-stack development, cloud-native architecture, and AI-powered tools. • Research and prove out new technologies through POCs that align with product strategy. • Contribute ideas that directly improve customer experience and engineering velocity. Within Your First 90 Days • Develop a deep understanding of architecture and build strong trust with the team. • Lead your first significant technical initiative, such as search optimization, event pipeline improvement, or frontend component evolution. • Establish yourself as a go-to technical resource. Ongoing • Become the recognized technical authority, trusted across teams for complex challenges. • Drive measurable improvements in performance, reliability, and developer productivity. • Elevate engineering quality through mentorship, code reviews, and technical leadership. • Deliver architectural decisions that scale effectively with the platform. This Role Might Not Be Right If... • You're looking for a purely advisory role—this position requires about 80% hands-on coding. • You prefer to work independently rather than collaboratively. • You're uncomfortable working in a regulated industry with strict security and compliance requirements. • You prefer stable, mature systems rather than helping build and evolve next-generation platforms. What You'll Need to Be Successful • Bachelor's degree or higher in Information Systems, Computer Science, or a related field—or equivalent experience. • 8+ years of professional software engineering experience delivering production-grade applications at scale. • 3+ years in technical leadership roles with demonstrated influence on team direction and engineering practices. • Proven track record of building scalable full-stack applications still in production. • Required Technical Knowledge • Frontend: Deep expertise in React, ES6+, TypeScript, and modern JavaScript ecosystems. • Backend: Strong proficiency in C#/.NET and Node.js. • Architecture: Event-driven and service-oriented architectures, microservices patterns, distributed systems. • Cloud & Data: AWS services (ECS, Lambda, S3), NoSQL databases (DynamoDB/DocumentDB), SQL databases. • APIs: REST and GraphQL design, versioning strategies, and security best practices. • Messaging: Experience with Kafka or similar event streaming platforms. • Observability: Logging, metrics, distributed tracing, and telemetry (we use Datadog). • Quality: Test-driven development, CI/CD practices, and production support. What Will Make You Stand Out • Experience building document management, content services, or search-driven applications. • Deep knowledge of event-driven architectures and Kafka. • Track record of building responsive, high-performance React applications at scale. • Legal industry expertise or experience with B2B SaaS in regulated industries. • Experience integrating AI services and emerging technologies into production systems. • Strong design sensibility and collaboration with UX/product teams. • Mobile development experience or cross-platform expertise. • Technical writing, conference speaking, or open source contributions. What You'll Love About NetDocuments • The People! • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for life activities & wellness • Access to LinkedIn Learning with monthly dedicated time to explore • Connection, access, and mentorship from exceptional leaders • Growing company with opportunities for advancement • Authenticity and accountability from leadership Compensation Transparency The compensation range for this position is $170,000 – $190,000. The posted cash compensation includes on-target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on factors such as experience, skills, qualifications, and geographic location. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Manage partner-led implementations of a cloud-based document management platform by overseeing project delivery, resolving risks, coordinating internal and external teams, and ensuring customer and partner success. | Bachelor's degree or equivalent, 2+ years implementing document management solutions in legal business technology, 2+ years customer/vendor account management experience, and competency with contractual and design documents. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose & Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! Your opportunity for impact: NetDocuments is seeking a Delivery Success Manager to support partner-led implementations of our cloud-based document management platform. You'll work closely with both partners and customers to ensure successful project delivery, while serving as a key liaison between external stakeholders and internal teams. This role is critical to driving implementation success, maintaining alignment, and enabling scalable outcomes. What your contributions will be: • Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations-including review of migration and configuration plans in high-risk or complex environments. • Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed. • Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed. • Support partner onboarding by shadowing their first implementation-reviewing deliverables, providing structured feedback, and validating readiness for independent delivery. • Act as a liaison for partners-coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process. • Build strong relationships with both partners and customers to foster collaboration and ensure project success. • Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings. • Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success. • Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs. • Other duties as assigned. Required Education and Experience: • Workhours: 10:00 am - 7:00 pm Pacific Time • Bachelor's degree or equivalent experience • NetDocuments or other legal business technology experience is a plus • 2+ years' experience of implementing Document Management Solutions business technology - principally to law firms. • 2+ years' experience in customer account management and/or vendor account management • Competency in understanding contractual and design documents relating to business technology systems, such as statements of work and configuration design documentation Benefits • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for wellness • Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency The annual compensation range for this position is: $95,000 - $110,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Design and deliver AI-focused training content and sessions for global partners, create scalable enablement content, and lead instructional design initiatives to drive product adoption and certification. | 3+ years in content strategy or technical training within SaaS or enterprise software, strong facilitation skills, understanding of adult learning principles, experience with enterprise cloud platforms, and familiarity with AI concepts and UX writing. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! About the Opportunity NetDocuments is looking for a creative and technically savvy AI Training Content Strategist to shape and deliver engaging learning experiences for our global partners and customers. Sitting at the intersection of training, UX content, and enablement, this role is ideal for a content creator who thrives in translating complex technical topics—especially AI-powered solutions—into clear, actionable, and memorable learning experiences. You’ll collaborate with product designers, partner enablement teams, and engineers to design scalable, strategic content and training assets that drive adoption, certification, and deep understanding of our platform. This role blends instructional design, content strategy, and live facilitation, with a strong focus on empowering learners in the legal tech space. What Your Contributions Will Be: Training Enablement Delivery • Deliver engaging, multi-day training sessions (virtual and onsite) for global channel partners across time zones. • Lead dynamic product trainings, especially around AI functionality, that prepare partners and customers for certification and implementation success. • Identify gaps in partner or customer knowledge and build training plans to address them. • Support re-certification and ongoing enablement through bite-sized content, refreshers, and 1:1 follow-up when needed. Content Creation Strategy • Own the strategy and execution of technical enablement content across the partner and customer journey—including curriculum, microlearning, in-app copy, documentation, and certification exams. • Create clear, concise, and user-friendly content that enhances the product experience and drives AI adoption. • Collaborate cross-functionally with designers, engineers, and product managers to ensure content supports UX and reflects product intent. • Apply a “Voice of the Learner” mindset to all content, ensuring accessibility, clarity, and empathy in every asset. Experience Design Thought Leadership • Elevate the enablement experience through modern instructional techniques, storytelling, and visual communication. • Advocate for the role of high-quality content in driving product success—both internally and externally. • Stay current on best practices in UX writing, content design, legal tech, and AI learning to keep NetDocuments’ training experiences at the forefront of innovation. What You Will Bring to the Team: • Relationship building and cross-functional collaboration • Strong facilitation and public speaking skills • Excellent writing, editing, and storytelling ability • Organizational agility and a learner-first mindset • Business awareness, especially within legal or professional services industries • Curiosity and adaptability in a fast-evolving tech environment What You Will Need for Success: • 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software • Proven success delivering training in live and asynchronous formats • Strong understanding of adult learning principles and content design best practices • Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government) • Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly • Familiarity with UX writing, microcopy, and accessibility standards • Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact Ideally you will have: • Legal industry experience or working knowledge of legal operations • Experience building or contributing to design systems or training libraries • Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms Benefits: • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for wellness • Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency: The annual compensation range for this position is: $90,000 - $105,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.