NetDocuments

Design and execute manual and automated testing strategies and lead test automation framework evolution. | 6+ years in QA and test automation with proficiency in C# and Selenium, bachelor's degree required. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace Innovation 2025 Remote Work 2024 Technology Industry NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do NetDocuments is seeking a Senior Software Test Engineer to help ensure the quality and reliability of our applications across cloud and desktop environments. In this role, you will design and execute both manual and automated testing strategies, partnering closely with engineering teams to validate functionality and improve overall software quality. You will play a key role in advancing our automation capabilities, defining best practices, and driving continuous improvement in testing processes. You will: Design & Execute Test Strategies Evaluate acceptance criteria and define appropriate testing approaches for new features and enhancements. Develop and execute both manual and automated tests to validate functionality, performance, and reliability. Ensure comprehensive test coverage across API, UI, and end-to-end workflows. Own Test Automation & Frameworks Own and evolve the test automation strategy, including test data management and framework design. Build, maintain, and enhance automated test frameworks for both API and UI testing. Write, debug, and execute automation code to support scalable and reliable testing. Continuously identify opportunities to expand automation coverage and improve efficiency. Drive Quality & Best Practices Define, implement, and maintain testing processes and best practices across teams. Establish processes to evaluate and convert manual test cases into automated test suites. Provide visibility into test coverage, quality metrics, and system health. Recommend improvements to tools, processes, and systems to reduce technical debt and improve testing effectiveness. Collaborate, Lead & Influence Present test results and insights to stakeholders, including engineering and product teams. Collaborate cross-functionally to ensure quality is built into the development lifecycle. Mentor and guide team members on testing strategies, tools, and quality practices. Contribute to a culture of quality, ownership, and continuous improvement. What You’ll Need to Be Successful 6+ years of experience in quality assurance and test automation roles. Strong experience designing and implementing automated testing frameworks. Proficiency in C# with at least 2+ years of automation development experience. Experience with automated testing tools such as Selenium. Experience testing microservices architectures and RESTful APIs. Strong understanding of software testing methodologies, tools, and best practices. Experience working in agile development environments. Familiarity with cloud platforms such as AWS or Azure. Strong attention to detail and a quality-first mindset. Bachelor’s degree in Computer Science or equivalent practical experience. What Will Make You Stand Out Experience with Azure DevOps. Experience with CI/CD pipelines and automation. Experience working with consumer-facing applications and large-scale systems. What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $110,000 - $130,000 The posted cash compensation for this position includes on-target earnings. Individual compensation packages are determined based on factors such as experience, skills, location, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Manage and optimize AWS infrastructure including VPCs, disaster recovery, incident response, and infrastructure automation. | 10+ years AWS experience with certifications, proficiency in automation tools like Terraform and scripting in Python or PowerShell, and ability to lead and collaborate with cloud engineers. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose & Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do As a Staff Cloud Engineer, you will be responsible for managing and optimizing our AWS infrastructure, ensuring high availability, security, and performance. Your responsibilities will encompass managing Virtual Private Clouds (VPCs), handling infrastructure components such as Route53, CDN, Firewall, WAF, load balancers, etc. You will work to Write and maintain IaC and automation systems. You will be instrumental in building and implementing Disaster Recovery (DR) and resiliency automation strategies across Availability Zones (AZs). This role reports to the Senior Manager, Cloud Engineering. You will: AWS Infrastructure Management: • Operate and optimize AWS Virtual Private Clouds (VPCs), Route53, Content Delivery Networks (CDNs), load balancers, and EC2 instances. • Ensure the infrastructure is configured and maintained to meet high availability, security, and performance requirements. • Monitor and troubleshoot infrastructure issues, proactively identifying and resolving potential bottlenecks or vulnerabilities. Disaster Recovery and Resiliency: • Design and implement robust disaster recovery and resiliency automation solutions spanning across AWS Availability Zones. • Conduct regular testing and validation of the disaster recovery plan to ensure its effectiveness and reliability. • Collaborate with cross-functional teams to identify and mitigate risks, ensuring business continuity in the event of a disaster. Incident Response: • Collaborate with the team to provide operational support during incidents, utilizing your deep understanding of AWS infrastructure. • Participate in incident response activities, including troubleshooting, root cause analysis, and implementing corrective actions. • Contribute to the development and improvement of incident response processes and procedures. Infrastructure Monitoring: • Implement and maintain effective monitoring solutions, including log management, metrics, collection, and alerting • Analyze monitoring data to identify performance trends, capacity needs, and potential areas for optimization • Use Observability best practices with AWS CloudWatch and DataDog Infrastructure Optimization: • Continuously evaluate and optimize the AWS infrastructure to improve performance, scalability, and cost efficiency. • Implement automation and orchestration tools to streamline infrastructure provisioning, configuration, and management processes. • Stay updated with the latest AWS services, features, and best practices, incorporating them into the infrastructure architecture as appropriate. Documentation and Collaboration: • Maintain accurate and up-to-date documentation of the infrastructure architecture, configurations, and operational procedures. • Collaborate with cross-functional teams, including developers, system administrators, and security teams, to ensure effective communication and alignment of infrastructure requirements. Infrastructure Automation and DevOps: • Develop and maintain infrastructure-as-code (IaC) using tools like Terraform or CloudFormation. • Implement and enhance CI/CD pipelines for efficient and automated application deployments. Experience with Harness, ADO Pipelines, or GitHub Actions. • Drive the adoption of DevOps practices, including configuration management, continuous integration, and automated testing. • Deep knowledge and proficiency in automation scripting best practices using tools like Python, and/or PowerShell What You’ll Need to be Successful • Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience. • 10+ years with hands-on experience in AWS. • AWS Certification required. • Advanced AWS Certifications are a plus. • Ability to independently deliver features following story descriptions and acceptance criteria. • Proficiency in engaging in technical discussions with senior engineers and architects, requiring minimal supervision for individual tasks. • Proficiency in automation tools such as Terraform, GitHub Actions; and scripting in Python, Bash or PowerShell. • Ability to offer guidance to other Cloud Engineers and work collaboratively within the team. What You’ll Love About NetDocuments • The People! • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for life activities & wellness • Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $160,000 - $180,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Lead technical direction, develop full stack applications, mentor engineers, and collaborate across teams to deliver scalable solutions. | 8+ years software engineering, 3+ years technical leadership, strong React, TypeScript, C# backend, microservices, and API design experience. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose & Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do NetDocuments is seeking a Staff Full Stack Software Engineer to help shape the next generation of our user experience platform. This role is ideal for an experienced engineer who brings deep expertise building production-grade full stack applications and has a strong track record of leading technical direction within their team. You will operate as a hands-on technical leader, partnering closely with Product, Design, and senior engineering leaders to deliver scalable, high-quality solutions. You will play a key role in evolving our frontend architecture, improving system performance, and mentoring engineers while contributing directly to the codebase. You will: Technical Leadership & Team Impact • Serve as a technical lead for a team of experienced software engineers • Spend approximately 70% of your time coding and 30% mentoring and guiding others • Lead architectural discussions and influence technical direction across the team • Partner in hiring efforts including interviewing and recruiting top engineering talent • Collaborate with Principal and Distinguished Engineers to design scalable solutions Design and Build • Architect and implement modern React applications and reusable component systems • Build and maintain full stack applications using React, TypeScript, and C#/.NET • Design and implement APIs using REST and GraphQL • Contribute to microservices architecture including service decomposition and communication patterns • Ensure systems meet performance, scalability, and quality standards • Build and test new applications across multiple environments System Performance & Optimization • Monitor platform performance and proactively optimize system behavior • Instrument applications with logging, metrics, and telemetry to diagnose issues • Analyze system behavior and implement improvements for reliability and scalability • Ensure solutions align with security and compliance requirements Problem Solving & Ownership • Drive solutions from concept through delivery and ongoing iteration • Determine operational feasibility through analysis, requirements gathering, and solution design • Collect and analyze development and service issues to inform engineering decisions • Balance trade-offs across performance, usability, and maintainability Collaboration & Mentorship • Partner closely with Product and Design to translate requirements into technical solutions • Mentor engineers and support their growth and development • Foster collaboration across teams and contribute to a strong engineering culture • Document architectural designs using diagrams and tools such as Miro Continuous Learning & Innovation • Stay current with modern development methodologies and technologies • Evaluate and introduce new tools and frameworks that improve team efficiency and product quality • Bring forward ideas that enhance both the user experience and engineering velocity What You’ll Need to Be Successful • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience • 8+ years of professional software engineering experience • 3+ years in a technical leadership role • 5+ years of hands-on C# (.NET) backend development • Strong experience with React, TypeScript, and modern JavaScript (ES6+) • Deep understanding of full stack application development in production environments • Experience building and operating microservices architectures • Strong knowledge of object-oriented design principles and patterns • Experience with frontend architecture and component design systems • Experience with state management libraries such as Redux or MobX • Strong experience designing and consuming REST and GraphQL APIs • Experience instrumenting applications with logging and telemetry for observability • Strong analytical and problem-solving skills • Excellent collaboration and communication abilities • Ability to work independently with minimal oversight • Detail-oriented with a focus on quality and performance • Business-minded with a focus on delivering user value • Self-directed and proactive in identifying opportunities for improvement What Will Make You Stand Out • Experience with AWS and cloud-native architectures • Strong expertise across both C# and TypeScript ecosystems • Experience building large-scale web products in production environments • Experience with internationalization (i18n) • Background in legal technology or other regulated industries What You’ll Love About NetDocuments • The People! • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for life activities & wellness • Access to LinkedIn Learning with monthly dedicated time to explore • Connection, access, and mentorship from exceptional leaders • Growing company with opportunities for advancement • Authenticity and accountability from leadership Compensation Transparency The compensation range for this position is $170,000 – $190,000. The posted cash compensation includes on-target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on factors such as experience, skills, qualifications, and geographic location. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Provide technical support to B2B customers resolving platform issues via multiple channels. | Associate or bachelor's degree or equivalent experience with at least 2 years technical experience in troubleshooting OS and software. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! About the opportunity: NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the NetDocuments platform. The Technical Support Engineer will report to the Customer Support Manager. The ideal candidate will have experience and understand troubleshooting technical questions from B2B clients. What your contributions will be: Become technically proficient in the NetDocuments suite of products Answer incoming phone calls and own incoming Support Cases through our Support Portal Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform Manage and respond to your backlog of Support Cases in a timely fashion Own your Support Cases from creation through resolution Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues Participate in KCS by creating and editing Knowledge Base articles Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers Assist in after hours on-call Support rotation (optional and paid) Other duties as assigned What you will bring to the team: Technical Capacity – you know your way around an Operating System and are actively interested in the technology that makes the world run Customer Focus – you are empathetic and able to understand the pain points your customer is facing Problem Solving – you can see the difference between the desired result and the observed result and can think tactically about how to get there Communication Proficiency – you are an active listener and know how to help customers and peers understand any issue whether in writing or on the phone Task Management – you own your day and can prioritize it accordingly while balancing the needs of your incoming work What you will need for success: Associates or bachelor’s degree in computer science or IT related field or equivalent experience 2+ years’ relevant experience in a technical specific role Experience using and/or troubleshooting issues with: Windows 7-11 OSX Sierra-Big Sur Office 2010-365 iOS/Android Command Line/Terminal Windows Registry Active Directory Ideally you will have: Experience with the following Systems: MS SQL Couchbase Citrix REST API SAML Authentication Experience with the following Tools: Fiddler or Wireshark Splunk Windows Administrative Tools (Event Viewer, Task Manager, Process Monitor) Browser-based Dev tools Claude or similar AI tools What you will receive: 90% healthcare premiums company covered HSA company contribution 401K match at 4% with no vesting period Twice a year merit increases Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays Authenticity and accountability from leadership Connection, access, and mentorship from exceptional leaders Growing company with opportunities for advancement Compensation Transparency The compensation range for this position is: $55,000 - $60,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-HYBRID #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Lead and scale platform engineering teams to develop reliable, scalable, and innovative cloud systems, aligning technical and business strategies. | Over 12 years of software engineering experience, with 5+ years in leadership, managing large distributed teams, and deep cloud platform expertise. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do We’re seeking a Director of Software Engineering – Platform to lead and scale our platform-focused engineering teams to build next-generation, intelligent products that transform how our clients work. You’ll lead our Platform focused teams responsible for developing and delivering reliable, scalable, secure, and innovative cloud-based systems that integrate cutting-edge AI into the NetDocuments platform. In this strategic leadership role, you’ll drive the platform teams’ vision and execution, ensuring alignment across product, engineering, and business goals. You’ll play a key part in defining our technical roadmap, coaching engineering leaders, and fostering an environment of ownership, innovation, and collaboration. This position reports to the Vice President of Engineering and will partner closely with peers across Engineering, Product, and Architecture to ensure cohesive delivery of enterprise-grade platform capabilities. You will: Drive Strategy & Execution Shape and execute the long-term engineering strategy for platform initiatives, aligning technology direction with business priorities Collaborate with Product and Architecture leaders to translate customer needs and emerging technologies into scalable solutions Build and maintain a robust roadmap for the Platform teams, balancing innovation with operational excellence Oversee delivery execution across multiple teams to ensure high-quality, on-time releases Lead & Develop High-Performing Teams Manage and mentor engineering managers and senior technical staff, fostering a culture of trust, collaboration, and continuous improvement Guide recruiting, performance management, and career development to build diverse, highly productive and impactful teams Create an environment that attracts top engineering talent and empowers everyone to deliver their best work Cross-Functional Collaboration & Stakeholder Management Partner with Product and Engineering leadership to define priorities and ensure strategic alignment across departments Present technical strategies, roadmaps, and progress to senior leadership in clear, business-focused terms Serve as a bridge between technical and non-technical stakeholders, translating complex technical concepts into actionable business insights Drive engagement and communication across distributed teams and business units Technical Leadership & Oversight You are committed to advancing architectural excellence, operational resilience, customer-centric innovation, and cost efficiency that accelerates our rapid growth. You act as a guide for your leadership team, know the value in different personalities and perspectives, and create space for those differences. You have the technical breadth and depth to ask the right questions while allowing the technical decisions to be made by the engineers. Data and Dashboards tell your team and customer story; these are continuously improved every week allowing us to make the best internal and customer-focused decisions Culture & Innovation. Foster a culture grounded in ownership, trust, and continuous improvement, one that meets people where they need to be met and empowers individuals to do the best work of their careers Through coaching, development, and inclusive leadership, you aim to unlock the full potential of our teams while strengthening cross-functional partnerships across the organization What You’ll Need to Be Successful Bachelor’s degree in Computer Science or related field preferred (advanced degree preferred); equivalent professional experience will also be considered. 12+ years of software engineering experience, including 5+ years in engineering leadership roles. Demonstrated success leading multiple teams with 25+ Engineers. You know the value of the Product + Engineering partnership and what healthy friction feels like and leads to. Data leads the way. It proves or disproves assumptions and allows us to focus on real problems Proven ability to define and execute a technical vision in alignment with business strategy. Strong experience leading distributed, cloud-based product development (Azure or AWS). Deep understanding of modern engineering practices—CI/CD, microservices, and scalable architecture. Excellent stakeholder management and executive communication skills. What Will Make You Stand Out Background in leading Platform focused teams. Deep AWS experience at scale. Strong technical foundation in software engineering with the ability to mentor across technical domains. A history of building high performing, engaged teams that deliver impactful software. You know FinOps and you’ve lived it. You meet people/partners where they need to be met. What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $220,000 - $240,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Manage partner-led implementations of a cloud-based document management platform by overseeing project delivery, resolving risks, coordinating internal and external teams, and ensuring customer and partner success. | Bachelor's degree or equivalent, 2+ years implementing document management solutions in legal business technology, 2+ years customer/vendor account management experience, and competency with contractual and design documents. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose & Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! Your opportunity for impact: NetDocuments is seeking a Delivery Success Manager to support partner-led implementations of our cloud-based document management platform. You'll work closely with both partners and customers to ensure successful project delivery, while serving as a key liaison between external stakeholders and internal teams. This role is critical to driving implementation success, maintaining alignment, and enabling scalable outcomes. What your contributions will be: • Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations-including review of migration and configuration plans in high-risk or complex environments. • Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed. • Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed. • Support partner onboarding by shadowing their first implementation-reviewing deliverables, providing structured feedback, and validating readiness for independent delivery. • Act as a liaison for partners-coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process. • Build strong relationships with both partners and customers to foster collaboration and ensure project success. • Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings. • Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success. • Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs. • Other duties as assigned. Required Education and Experience: • Workhours: 10:00 am - 7:00 pm Pacific Time • Bachelor's degree or equivalent experience • NetDocuments or other legal business technology experience is a plus • 2+ years' experience of implementing Document Management Solutions business technology - principally to law firms. • 2+ years' experience in customer account management and/or vendor account management • Competency in understanding contractual and design documents relating to business technology systems, such as statements of work and configuration design documentation Benefits • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for wellness • Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency The annual compensation range for this position is: $95,000 - $110,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Design and deliver AI-focused training content and sessions for global partners, create scalable enablement content, and lead instructional design initiatives to drive product adoption and certification. | 3+ years in content strategy or technical training within SaaS or enterprise software, strong facilitation skills, understanding of adult learning principles, experience with enterprise cloud platforms, and familiarity with AI concepts and UX writing. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! About the Opportunity NetDocuments is looking for a creative and technically savvy AI Training Content Strategist to shape and deliver engaging learning experiences for our global partners and customers. Sitting at the intersection of training, UX content, and enablement, this role is ideal for a content creator who thrives in translating complex technical topics—especially AI-powered solutions—into clear, actionable, and memorable learning experiences. You’ll collaborate with product designers, partner enablement teams, and engineers to design scalable, strategic content and training assets that drive adoption, certification, and deep understanding of our platform. This role blends instructional design, content strategy, and live facilitation, with a strong focus on empowering learners in the legal tech space. What Your Contributions Will Be: Training Enablement Delivery • Deliver engaging, multi-day training sessions (virtual and onsite) for global channel partners across time zones. • Lead dynamic product trainings, especially around AI functionality, that prepare partners and customers for certification and implementation success. • Identify gaps in partner or customer knowledge and build training plans to address them. • Support re-certification and ongoing enablement through bite-sized content, refreshers, and 1:1 follow-up when needed. Content Creation Strategy • Own the strategy and execution of technical enablement content across the partner and customer journey—including curriculum, microlearning, in-app copy, documentation, and certification exams. • Create clear, concise, and user-friendly content that enhances the product experience and drives AI adoption. • Collaborate cross-functionally with designers, engineers, and product managers to ensure content supports UX and reflects product intent. • Apply a “Voice of the Learner” mindset to all content, ensuring accessibility, clarity, and empathy in every asset. Experience Design Thought Leadership • Elevate the enablement experience through modern instructional techniques, storytelling, and visual communication. • Advocate for the role of high-quality content in driving product success—both internally and externally. • Stay current on best practices in UX writing, content design, legal tech, and AI learning to keep NetDocuments’ training experiences at the forefront of innovation. What You Will Bring to the Team: • Relationship building and cross-functional collaboration • Strong facilitation and public speaking skills • Excellent writing, editing, and storytelling ability • Organizational agility and a learner-first mindset • Business awareness, especially within legal or professional services industries • Curiosity and adaptability in a fast-evolving tech environment What You Will Need for Success: • 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software • Proven success delivering training in live and asynchronous formats • Strong understanding of adult learning principles and content design best practices • Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government) • Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly • Familiarity with UX writing, microcopy, and accessibility standards • Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact Ideally you will have: • Legal industry experience or working knowledge of legal operations • Experience building or contributing to design systems or training libraries • Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms Benefits: • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for wellness • Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency: The annual compensation range for this position is: $90,000 - $105,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.