NetDocuments

Manage high-value customer accounts, analyze customer data for insights, and collaborate across teams to enhance customer outcomes. | Requires 5+ years in customer success or account management, eDOCS experience, and strong communication skills. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do As a Customer Success Manager (CSM), you will own a strategic set of accounts and be the champion for your customers’ outcomes. This position requires eDOCS experience. If you do not have eDOCS experience, you will not be reviewed for this position. You’ll deepen relationships, mitigate risk before it becomes churn, and uncover opportunities that deliver measurable ROI for customers and NetDocuments. You will Serve as a primary point of contact for high value clients, addressing their unique inquiries, concerns, and requests in a proactive, timely and effective manner Collaborate with internal teams, including Support, Sales, and Product Development, to align solutions and enhance the overall customer experience Analyze and record customer data to identify trends, risks, and opportunities, providing insights to inform strategic, data driven decision-making Drive growth by mapping value to additional modules/solutions, identifying cross‑sell and upsell opportunities, and partnering with Renewals/Sales Capture the Voice of the Customer and collaborate with Product on prioritized feedback and roadmap insights Develop and improve playbooks along the customer journey to standardize excellence and scale outcomes Efficiently manage and respond to a high volume of client emails and calls, ensuring clarity, professionalism, and concise communication in a professional environment What You’ll Need to be Successful eDOCS experience is required 5+ years in customer success, account management, or project management with a track record improving retention and driving growth Trusted advisor relationship skills—able to influence stakeholders from admins to executives Executive‑ready communication (written, verbal, and presentation) with strong meeting facilitation Data‑driven mindset; comfortable interpreting health metrics and translating insights into action Cross‑functional collaborator who thrives partnering with Support, Sales, Services, and Product Business acumen and problem‑solving orientation; you connect product capabilities to real business outcomes Bachelor’s degree in a business/related discipline or equivalent experience What Will Make You Stand Out Background in legal tech Experience with Gainsight and Power BI (or similar CS/analytics tools). What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency: The annual compensation range for this position is: $70,000 - $80,000 base plus 20% variable bonus. The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-HYBRID #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Analyzing market trends, evaluating product-market fit, and developing strategic recommendations to inform product strategy. | 3-5 years of experience in product strategy or related roles, with strong financial modeling and market analysis skills, preferably in SaaS or tech environments. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do Team Intro: Our team thrives on generating insights to inform product strategy, evaluating market opportunities, and working cross-functionally to ensure alignment with business goals. Together, we develop strategic recommendations, create business cases for new product initiatives, and refine product positioning and messaging. Join us in driving our product and business strategies forward through teamwork and innovation! Your Opportunity for Impact: The Senior Product Strategy Analyst will play a crucial role in shaping our overall product strategy by closely monitoring and analyzing market developments, identifying strategic opportunities, and assessing the competitive landscape, with a particular focus on AI and automation technologies. This role involves generating insights to inform product strategy, evaluating market opportunities, and working cross-functionally to ensure alignment with business goals. You will: Monitor and analyze market trends and competitive offerings, with a strong focus on AI and automation technologies. Evaluate product-market fit and identify opportunities to better meet customer needs and differentiate in the market. Develop strategic recommendations based on market research, competitive analysis, and product performance. Build business cases for new product initiatives using advanced financial modeling, including ROI, cost-benefit, and risk analysis. Collaborate with Product Marketing, Product Management, and Engineering to refine product positioning and messaging. Support go-to-market strategy development, ensuring product launches align with market needs and opportunities. What You’ll Need to be Successful 3–5 years of experience in product strategy, product marketing, competitive analysis, consulting, or a related role. Proven experience analyzing market trends, competitive landscapes, and emerging technologies, particularly AI and automation. Strong expertise in business case development and financial modeling, including ROI and cost-benefit analysis. Excellent analytical skills with the ability to interpret complex data and generate actionable insights. Clear and effective communication skills, including the ability to present technical or strategic concepts to diverse audiences. Ability to work collaboratively in a fast-paced environment while managing multiple initiatives simultaneously. Strong relationship management skills and comfort partnering with cross-functional teams and stakeholders. Bachelor’s degree in Marketing, Business, or a related field. Experience working in a SaaS or technology-driven environment preferred. What Will Make You Stand Out Experience in business or management consulting. Background in legal technology or familiarity with AI and automation solutions in regulated industries. What You’ll Love About NetDocuments The people! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $111,000 - $130,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Support legal industry clients through onboarding, retention, and growth initiatives, utilizing SaaS tools like Gainsight and Salesforce. | Requires 4+ years in SaaS customer success or related roles, with preferred legal industry experience and familiarity with Gainsight and Salesforce. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! Your opportunity for impact: NetDocuments is seeking a Onboarding Customer Success Manager in the New York area who has experience working with or in the Legal Industry. This role will support our customers, building long-term client retention through presenting product information, assisting the sales team with upselling and renewals, and addressing customer issues. The CSM will be responsible for onboarding new customers. This role will be reporting to the Senior Manager, Customer Success. What your contributions will be: Client Relationship Management Serve as the primary point of contact for a portfolio of legal industry clients Develop strategic relationships Act as a consultative advisor Gainsight Administration & Strategy Use Gainsight daily to monitor health scores, automate workflows, log activities, and manage proactive engagement and risk alerts for accounts with churn or low engagement risks. Adoption Ensure smooth product adoption tailored to legal workflows and compliance requirements. Retention & Expansion Manage renewals, identify upsell and cross-sell opportunities and drive account growth. Manage and identify churn for customers, creating action plans and working with other internal teams to rectify Voice of the Customer Advocate internally for client needs Provide feedback to improve product roadmap, user experience, and service delivery. Business Reviews & Insights Conduct regular business reviews (QBRs) to demonstrate ROI and adoption Align product usage with client goals and develop actionable insights using data-driven analysis from platforms like Salesforce, Splunk, and Power BI. Documentation & Enablement Maintain detailed records of client interactions, milestones, and sentiment using Gainsight Timeline and CTAs Lead enablement and adoption efforts for legal teams transitioning to for existing and new product sets Legal Industry Expertise Understand and address the unique challenges, regulatory requirements, and compliance nuances of legal clients, offering tailored solutions and best practices. Required Education and Experience: Bachelor’s degree in Business discipline or equivalent years’ experience 4+ years in software technology in account management, marketing, customer success, training/consulting services, or project management with a SaaS company. Preferred Experience : Legal industry experience preferred Gainsight and Salesforce Benefits 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for wellness Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency: The annual compensation range for this position is: $70,000 - $80,000 base plus 20% variable bonus. The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Manage and strategize product features related to security and access controls, evaluate emerging technologies, and collaborate across teams to deliver user-centered solutions. | 5-8 years in legal tech or software development, strong technical understanding of security, experience with product management, and excellent communication skills. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do NetDocuments is seeking a Senior Technical Product Manager to drive the strategy, roadmap, and execution of innovative solutions that help legal professionals do their best work. In this role, you will evaluate emerging technologies, translate customer needs into actionable product direction, and collaborate closely with Engineering, Design, and other cross-functional teams to deliver high-value, user-centered solutions. You will: Manage our Authentication, Authorization, Access Controls, Data Loss Prevention, Ethical Walls, and Directory services. Evaluate the impact and opportunities of new technologies as they relate to customer needs and NetDocuments’ broader product ecosystem. Recommend the vision, scope, and direction of current and future product offerings, including assessing new product ideas and potential enhancements. Determine customer needs by conducting market research, gathering insights, and participating in customer validation initiatives. Assess the market landscape by analyzing competitive products, trends, and positioning. Support investment and development planning by preparing ROI analyses and partnering with Engineering and IT to establish estimates and timelines. Maintain industry expertise by engaging in professional development, attending workshops, reviewing publications, and participating in relevant networks. Build strong cross-functional relationships to ensure alignment and successful product delivery. Translate complex customer requirements into clear, actionable product concepts and solutions. Communicate effectively with stakeholders at all levels, including senior leadership. What You’ll Need to be Successful 5–8 years of experience in legal technology, software development, and/or product management. Background in and experience with authentication and security. Prior Product Management experience strongly preferred; prior Software Engineering experience is a plus. Strong technical background and ability to understand engineering concepts and constraints. Demonstrated ability to use qualitative and quantitative insights to prioritize and guide decision-making. Metrics-driven mindset with strong analytical and synthesis skills—able to distill large amounts of data into actionable insights. Experience with agile/scrum methodologies and lean product development principles. Excellent written and verbal communication skills, including comfort presenting to large and senior audiences. Strong relationship management skills and the ability to collaborate effectively across teams. Passion for building impactful products and delivering exceptional user experiences. What Will Make You Stand Out Experience with Azure DevOps. Experience with AWS. Background working in legal technology or adjacent industries. Demonstrated success owning a product area end-to-end in a SaaS environment. What You’ll Love About NetDocuments The People! HSA company contribution 401K match at 4% Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $125,000 - $150,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Lead and scale platform engineering teams to develop reliable, scalable, and innovative cloud systems, aligning technical and business strategies. | Over 12 years of software engineering experience, with 5+ years in leadership, managing large distributed teams, and deep cloud platform expertise. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do We’re seeking a Director of Software Engineering – Platform to lead and scale our platform-focused engineering teams to build next-generation, intelligent products that transform how our clients work. You’ll lead our Platform focused teams responsible for developing and delivering reliable, scalable, secure, and innovative cloud-based systems that integrate cutting-edge AI into the NetDocuments platform. In this strategic leadership role, you’ll drive the platform teams’ vision and execution, ensuring alignment across product, engineering, and business goals. You’ll play a key part in defining our technical roadmap, coaching engineering leaders, and fostering an environment of ownership, innovation, and collaboration. This position reports to the Vice President of Engineering and will partner closely with peers across Engineering, Product, and Architecture to ensure cohesive delivery of enterprise-grade platform capabilities. You will: Drive Strategy & Execution Shape and execute the long-term engineering strategy for platform initiatives, aligning technology direction with business priorities Collaborate with Product and Architecture leaders to translate customer needs and emerging technologies into scalable solutions Build and maintain a robust roadmap for the Platform teams, balancing innovation with operational excellence Oversee delivery execution across multiple teams to ensure high-quality, on-time releases Lead & Develop High-Performing Teams Manage and mentor engineering managers and senior technical staff, fostering a culture of trust, collaboration, and continuous improvement Guide recruiting, performance management, and career development to build diverse, highly productive and impactful teams Create an environment that attracts top engineering talent and empowers everyone to deliver their best work Cross-Functional Collaboration & Stakeholder Management Partner with Product and Engineering leadership to define priorities and ensure strategic alignment across departments Present technical strategies, roadmaps, and progress to senior leadership in clear, business-focused terms Serve as a bridge between technical and non-technical stakeholders, translating complex technical concepts into actionable business insights Drive engagement and communication across distributed teams and business units Technical Leadership & Oversight You are committed to advancing architectural excellence, operational resilience, customer-centric innovation, and cost efficiency that accelerates our rapid growth. You act as a guide for your leadership team, know the value in different personalities and perspectives, and create space for those differences. You have the technical breadth and depth to ask the right questions while allowing the technical decisions to be made by the engineers. Data and Dashboards tell your team and customer story; these are continuously improved every week allowing us to make the best internal and customer-focused decisions Culture & Innovation. Foster a culture grounded in ownership, trust, and continuous improvement, one that meets people where they need to be met and empowers individuals to do the best work of their careers Through coaching, development, and inclusive leadership, you aim to unlock the full potential of our teams while strengthening cross-functional partnerships across the organization What You’ll Need to Be Successful Bachelor’s degree in Computer Science or related field preferred (advanced degree preferred); equivalent professional experience will also be considered. 12+ years of software engineering experience, including 5+ years in engineering leadership roles. Demonstrated success leading multiple teams with 25+ Engineers. You know the value of the Product + Engineering partnership and what healthy friction feels like and leads to. Data leads the way. It proves or disproves assumptions and allows us to focus on real problems Proven ability to define and execute a technical vision in alignment with business strategy. Strong experience leading distributed, cloud-based product development (Azure or AWS). Deep understanding of modern engineering practices—CI/CD, microservices, and scalable architecture. Excellent stakeholder management and executive communication skills. What Will Make You Stand Out Background in leading Platform focused teams. Deep AWS experience at scale. Strong technical foundation in software engineering with the ability to mentor across technical domains. A history of building high performing, engaged teams that deliver impactful software. You know FinOps and you’ve lived it. You meet people/partners where they need to be met. What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $220,000 - $240,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Manage partner-led implementations of a cloud-based document management platform by overseeing project delivery, resolving risks, coordinating internal and external teams, and ensuring customer and partner success. | Bachelor's degree or equivalent, 2+ years implementing document management solutions in legal business technology, 2+ years customer/vendor account management experience, and competency with contractual and design documents. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose & Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! Your opportunity for impact: NetDocuments is seeking a Delivery Success Manager to support partner-led implementations of our cloud-based document management platform. You'll work closely with both partners and customers to ensure successful project delivery, while serving as a key liaison between external stakeholders and internal teams. This role is critical to driving implementation success, maintaining alignment, and enabling scalable outcomes. What your contributions will be: • Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations-including review of migration and configuration plans in high-risk or complex environments. • Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed. • Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed. • Support partner onboarding by shadowing their first implementation-reviewing deliverables, providing structured feedback, and validating readiness for independent delivery. • Act as a liaison for partners-coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process. • Build strong relationships with both partners and customers to foster collaboration and ensure project success. • Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings. • Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success. • Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs. • Other duties as assigned. Required Education and Experience: • Workhours: 10:00 am - 7:00 pm Pacific Time • Bachelor's degree or equivalent experience • NetDocuments or other legal business technology experience is a plus • 2+ years' experience of implementing Document Management Solutions business technology - principally to law firms. • 2+ years' experience in customer account management and/or vendor account management • Competency in understanding contractual and design documents relating to business technology systems, such as statements of work and configuration design documentation Benefits • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for wellness • Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency The annual compensation range for this position is: $95,000 - $110,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Design and deliver AI-focused training content and sessions for global partners, create scalable enablement content, and lead instructional design initiatives to drive product adoption and certification. | 3+ years in content strategy or technical training within SaaS or enterprise software, strong facilitation skills, understanding of adult learning principles, experience with enterprise cloud platforms, and familiarity with AI concepts and UX writing. | NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! About the Opportunity NetDocuments is looking for a creative and technically savvy AI Training Content Strategist to shape and deliver engaging learning experiences for our global partners and customers. Sitting at the intersection of training, UX content, and enablement, this role is ideal for a content creator who thrives in translating complex technical topics—especially AI-powered solutions—into clear, actionable, and memorable learning experiences. You’ll collaborate with product designers, partner enablement teams, and engineers to design scalable, strategic content and training assets that drive adoption, certification, and deep understanding of our platform. This role blends instructional design, content strategy, and live facilitation, with a strong focus on empowering learners in the legal tech space. What Your Contributions Will Be: Training Enablement Delivery • Deliver engaging, multi-day training sessions (virtual and onsite) for global channel partners across time zones. • Lead dynamic product trainings, especially around AI functionality, that prepare partners and customers for certification and implementation success. • Identify gaps in partner or customer knowledge and build training plans to address them. • Support re-certification and ongoing enablement through bite-sized content, refreshers, and 1:1 follow-up when needed. Content Creation Strategy • Own the strategy and execution of technical enablement content across the partner and customer journey—including curriculum, microlearning, in-app copy, documentation, and certification exams. • Create clear, concise, and user-friendly content that enhances the product experience and drives AI adoption. • Collaborate cross-functionally with designers, engineers, and product managers to ensure content supports UX and reflects product intent. • Apply a “Voice of the Learner” mindset to all content, ensuring accessibility, clarity, and empathy in every asset. Experience Design Thought Leadership • Elevate the enablement experience through modern instructional techniques, storytelling, and visual communication. • Advocate for the role of high-quality content in driving product success—both internally and externally. • Stay current on best practices in UX writing, content design, legal tech, and AI learning to keep NetDocuments’ training experiences at the forefront of innovation. What You Will Bring to the Team: • Relationship building and cross-functional collaboration • Strong facilitation and public speaking skills • Excellent writing, editing, and storytelling ability • Organizational agility and a learner-first mindset • Business awareness, especially within legal or professional services industries • Curiosity and adaptability in a fast-evolving tech environment What You Will Need for Success: • 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software • Proven success delivering training in live and asynchronous formats • Strong understanding of adult learning principles and content design best practices • Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government) • Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly • Familiarity with UX writing, microcopy, and accessibility standards • Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact Ideally you will have: • Legal industry experience or working knowledge of legal operations • Experience building or contributing to design systems or training libraries • Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms Benefits: • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for wellness • Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency: The annual compensation range for this position is: $90,000 - $105,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.