NetBrain

Lead customer workshops and strategic consulting to drive network automation and business transformation. | 8+ years in enterprise networking and automation with strong communication skills and experience in multi-vendor environments. | Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. What We Need NetBrain is looking for a seasoned network automation leader who's ready to trade individual troubleshooting wins for enterprise-wide transformation. In this role, you'll sit at the intersection of enterprise networking, automation, and business strategy by leading executive workshops, translating operational pain points into automation roadmaps, and advising some of the world's largest organizations on how to run their networks smarter, faster, and with far less manual effort. This is a role for someone who's spent years deep in routing, switching, and multi-vendor architectures but has grown into a trusted advisor. You are as comfortable whiteboarding with a CIO as they are reviewing a runbook design with an engineer. If you want your technical depth to drive business outcomes, build lasting customer relationships, and shape where NetBrain's product goes next, keep reading for more details. What You'll Do Customer Workshops and Strategic Consulting • Plan and facilitate onsite and virtual customer workshops with executives, network leaders, architects, and operations teams to surface priorities, pain points, and automation opportunities. • Translate business objectives into prioritized NetBrain use cases, automation strategies, and phased maturity roadmaps. • Build stakeholder consensus on automation priorities, ownership, and governance. • Deliver executive-level readouts summarizing findings, recommendations, and next steps. Business Value and Adoption • Identify opportunities for NetBrain to reduce operational effort, accelerate troubleshooting, and strengthen compliance; establish value hypotheses and success criteria. • Quantify business outcomes (hours saved, MTTR improvement, change-risk reduction, tool consolidation) and prioritize use cases by impact, feasibility, and readiness. • Develop customer-specific adoption and value realization plans; conduct periodic value reviews and recommend roadmap adjustments. • Document customer success stories and promote broader adoption of NetBrain capabilities across teams. Network Automation and Technical Advisory • Assess network operations processes and define requirements for runbooks, network intents, dashboards, and automation workflows covering troubleshooting, incident response, change validation, and compliance. • Provide architectural guidance for automation across complex, multi-vendor environments; review designs for scalability, security, and alignment with objectives. • Collaborate with NetBrain architects and engineers to translate workshop outcomes into technical requirements, including pre/post-change validation, continuous assessments, and closed-loop remediation. • Advise on integrations with ITSM, monitoring, and observability platforms; stay current on emerging automation and AI technologies. Customer Engagement and Program Leadership • Serve as a trusted advisor to customer technology leaders; build relationships with sponsors, champions, and stakeholders. • Define governance, roles, and operating models for automation programs; identify and help resolve adoption risks and organizational barriers. • Maintain clear documentation of findings, decisions, and commitments; partner with Customer Success, Professional Services, Sales, Solution Engineering, and Product to deliver a coordinated experience. • Provide structured feedback to Product and Engineering on customer needs and market trends. What You Bring • Bachelor’s degree or equivalent professional experience, plus 8+ years in enterprise networking, network operations, network automation, or infrastructure consulting, including direct experience in a large enterprise environment. • Demonstrated ability to lead customer workshops, discovery sessions, or strategic planning engagements, translating technical topics into business language for audiences ranging from engineers to executives. • Strong analytical, organizational, and communication skills; able to manage multiple engagements independently while collaborating with global, cross-functional teams; willing to travel to customer sites for multi-day workshops (see Travel and Work Environment). • Should have experience in several of the following areas: • Enterprise network architectures and protocols across multi-vendor environments: routing/switching, TCP/IP, BGP, OSPF, IS-IS, MPLS, VPNs, VLANs; firewalls (Palo Alto, Cisco, Fortinet, Check Point, Juniper); load balancing (F5); wireless (Cisco, Aruba, Juniper Mist); data center (Cisco ACI/Nexus, Arista, VMware NSX); SD-WAN; and public cloud networking (Azure, AWS, GCP). • Network configuration management, compliance, vulnerability, and lifecycle management; monitoring, observability, and telemetry platforms; ITSM platforms (e.g., ServiceNow). • Automation and integration technologies: REST APIs, JSON/XML/YAML, NETCONF/RESTCONF/YANG, Python, Ansible, PowerShell, Terraform, Git, CI/CD, and experience building automated diagnostics, health checks, or remediation workflows. • This role does not require full-time software development, but candidates must understand automation design principles and work effectively with automation engineers and architects. • Willingness to travel up to 40-50% within your territory as required. • Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer. • Stationary Tasks: Sitting for extended periods, remaining in a stationary position. Preferred Expertise • Previous experience with the NetBrain platform (Dynamic Maps, Path Analysis, Runbooks, Network Intents, Preventive Automation, Golden Assessments). • Background as a network architect, senior network engineer, automation engineer, infrastructure consultant, or operations leader, including building or leading an automation program or center of excellence. • Management or technology consulting/customer advisory experience — business cases, ROI analyses, executive presentations — plus familiarity with AI applications in network operations and ITIL practices. • Relevant certifications (CCNP, CCIE, JNCIP, JNCIE, PCNSE, AWS, Azure, ITIL, or equivalent) and experience with global customers and distributed teams. What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated base is $140,000 - $180,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy. NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Lead customer workshops and strategic consulting to drive network automation adoption and business transformation. | 8+ years in enterprise networking and automation with strong communication skills and experience leading strategic engagements. | Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. What We Need NetBrain is looking for a seasoned network automation leader who's ready to trade individual troubleshooting wins for enterprise-wide transformation. In this role, you'll sit at the intersection of enterprise networking, automation, and business strategy by leading executive workshops, translating operational pain points into automation roadmaps, and advising some of the world's largest organizations on how to run their networks smarter, faster, and with far less manual effort. This is a role for someone who's spent years deep in routing, switching, and multi-vendor architectures but has grown into a trusted advisor. You are as comfortable whiteboarding with a CIO as they are reviewing a runbook design with an engineer. If you want your technical depth to drive business outcomes, build lasting customer relationships, and shape where NetBrain's product goes next, keep reading for more details. What You'll Do Customer Workshops and Strategic Consulting • Plan and facilitate onsite and virtual customer workshops with executives, network leaders, architects, and operations teams to surface priorities, pain points, and automation opportunities. • Translate business objectives into prioritized NetBrain use cases, automation strategies, and phased maturity roadmaps. • Build stakeholder consensus on automation priorities, ownership, and governance. • Deliver executive-level readouts summarizing findings, recommendations, and next steps. Business Value and Adoption • Identify opportunities for NetBrain to reduce operational effort, accelerate troubleshooting, and strengthen compliance; establish value hypotheses and success criteria. • Quantify business outcomes (hours saved, MTTR improvement, change-risk reduction, tool consolidation) and prioritize use cases by impact, feasibility, and readiness. • Develop customer-specific adoption and value realization plans; conduct periodic value reviews and recommend roadmap adjustments. • Document customer success stories and promote broader adoption of NetBrain capabilities across teams. Network Automation and Technical Advisory • Assess network operations processes and define requirements for runbooks, network intents, dashboards, and automation workflows covering troubleshooting, incident response, change validation, and compliance. • Provide architectural guidance for automation across complex, multi-vendor environments; review designs for scalability, security, and alignment with objectives. • Collaborate with NetBrain architects and engineers to translate workshop outcomes into technical requirements, including pre/post-change validation, continuous assessments, and closed-loop remediation. • Advise on integrations with ITSM, monitoring, and observability platforms; stay current on emerging automation and AI technologies. Customer Engagement and Program Leadership • Serve as a trusted advisor to customer technology leaders; build relationships with sponsors, champions, and stakeholders. • Define governance, roles, and operating models for automation programs; identify and help resolve adoption risks and organizational barriers. • Maintain clear documentation of findings, decisions, and commitments; partner with Customer Success, Professional Services, Sales, Solution Engineering, and Product to deliver a coordinated experience. • Provide structured feedback to Product and Engineering on customer needs and market trends. What You Bring • Bachelor’s degree or equivalent professional experience, plus 8+ years in enterprise networking, network operations, network automation, or infrastructure consulting, including direct experience in a large enterprise environment. • Demonstrated ability to lead customer workshops, discovery sessions, or strategic planning engagements, translating technical topics into business language for audiences ranging from engineers to executives. • Strong analytical, organizational, and communication skills; able to manage multiple engagements independently while collaborating with global, cross-functional teams; willing to travel to customer sites for multi-day workshops (see Travel and Work Environment). • Should have experience in several of the following areas: • Enterprise network architectures and protocols across multi-vendor environments: routing/switching, TCP/IP, BGP, OSPF, IS-IS, MPLS, VPNs, VLANs; firewalls (Palo Alto, Cisco, Fortinet, Check Point, Juniper); load balancing (F5); wireless (Cisco, Aruba, Juniper Mist); data center (Cisco ACI/Nexus, Arista, VMware NSX); SD-WAN; and public cloud networking (Azure, AWS, GCP). • Network configuration management, compliance, vulnerability, and lifecycle management; monitoring, observability, and telemetry platforms; ITSM platforms (e.g., ServiceNow). • Automation and integration technologies: REST APIs, JSON/XML/YAML, NETCONF/RESTCONF/YANG, Python, Ansible, PowerShell, Terraform, Git, CI/CD, and experience building automated diagnostics, health checks, or remediation workflows. • This role does not require full-time software development, but candidates must understand automation design principles and work effectively with automation engineers and architects. • Willingness to travel up to 40-50% within your territory as required. • Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer. • Stationary Tasks: Sitting for extended periods, remaining in a stationary position. Preferred Expertise • Previous experience with the NetBrain platform (Dynamic Maps, Path Analysis, Runbooks, Network Intents, Preventive Automation, Golden Assessments). • Background as a network architect, senior network engineer, automation engineer, infrastructure consultant, or operations leader, including building or leading an automation program or center of excellence. • Management or technology consulting/customer advisory experience — business cases, ROI analyses, executive presentations — plus familiarity with AI applications in network operations and ITIL practices. • Relevant certifications (CCNP, CCIE, JNCIP, JNCIE, PCNSE, AWS, Azure, ITIL, or equivalent) and experience with global customers and distributed teams. What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated base is $140,000 - $180,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy. NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Architect and build full-stack web applications integrating AI, owning features end-to-end and mentoring junior engineers. | Bachelor's degree and 3-5 years experience with OOP, data structures, C# or similar, modern JS frameworks, REST APIs, and databases. | Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. What We Need NetBrain Technologies is looking for a Senior Full Stack Software Engineer to join our engineering team. You will work across front-end and back-end, architecting and building high-performance web applications end-to-end—from UI and user experience through services, APIs, and data. Our platform powers agentic network operations, helping enterprises automate network diagnosis, change management, and remediation at scale. We need someone with solid fundamentals in both front-end and back-end who can own features across the stack, and who learns new technical areas quickly. If you're comfortable working end-to-end and thrive in a role that spans the whole stack, this is for you. We're looking for someone who takes ownership of features end-to-end, collaborates closely with product and design, and can serve as a technical anchor for the team. What You'll Do Partner with product and design to define features, specifications, and requirements; take ownership end-to-end from architecture through testing and validation. Architect and build full-stack features spanning front-end UI, back-end services and APIs, database design, and data workflows—with an emphasis on integrating AI capabilities to solve customer problems. Own quality across the development lifecycle, including unit testing, integration testing, and performance optimization. Mentor junior engineers, lead code reviews, and serve as a technical anchor for the team. What You Bring Bachelor's degree in Computer Science or a related field with 3-5 years of relevant industry working experience. Deep understanding of object-oriented programming and design patterns, with strong computer science fundamentals in data structures, algorithms, etc. Hands-on experience with server-side development in C#, C++, Java, or a comparable language — C# is a strong plus given our stack Experience designing and building REST APIs and working with relational/non-relational databases Strong proficiency in JavaScript and TypeScript, with hands-on experience in modern web frameworks (React or Angular), and solid understanding of HTML5, CSS3, and responsive design Experience with AI agent frameworks, LLM tool use, and agentic workflows is a strong plus Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer. Stationary Tasks: Sitting for extended periods, remaining in a stationary position. What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated base is $115K-137K + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy. NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage full customer lifecycle focusing on adoption, expansion, and renewal for enterprise accounts. | 5+ years in B2B enterprise software customer success with renewal ownership and Salesforce proficiency required. | Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. What We Need NetBrain is looking for a Customer Success Manager (CSM) in central Texas to own the full lifecycle of our customer relationships — from onboarding through adoption, expansion, and renewal. At NetBrain, CSMs are strategic partners to our customers — operators of complex enterprise networks spanning thousands of devices. You'll help them unlock the full value of NetBrain's Agentic NetOps platform: no-code automation, real-time digital twin visibility, and AI-assisted network diagnosis. You'll do this by building deep relationships, driving measurable outcomes, and ensuring every customer renews and grows. What You'll Do This is a full-ownership role. You are the primary post-sale contact for a portfolio of enterprise accounts. You own every renewal in your portfolio — from 12-month strategic planning through executed contract signature. GRR ≥ 90% and NRR ≥ 105% are your metrics. You run the process; Sales supports you. Relationship Management Build and own multi-threaded stakeholder maps across IT Operations, Network Engineering, and executive leadership. Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts. Serve as the primary escalation point for your customers and the voice of the customer internally. Adoption & Value Realization Define customer-specific success metrics at contract start and track them throughout the lifecycle. Monitor product health via adoption dashboards; address low-utilization signals proactively. Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes. Renewal Ownership (Full Cycle) Open and manage renewal opportunities in Salesforce 12 months before contract end. Lead the end-to-end renewal timeline: health assessment (9mo), executive alignment (6mo), proposal (4mo), negotiation and legal coordination (2mo), close (30 days out). Maintain renewal forecast accuracy within ±5% of final ARR vs. 60-day projection. Escalate at-risk accounts (churn probability > 50%) to VP CS within 24 hours with a joint recovery plan. Expansion & Growth Identify and qualify upsell opportunities across NetBrain modules, user seats, and new use cases. Maintain an expansion pipeline at ≥ 3× quarterly quota coverage in Salesforce. Partner with the Account Executive on joint proposals and POC planning for new module evaluations. Internal Advocacy Submit customer feature requests through Product feedback channels and relay roadmap updates during QBRs. Nominate satisfied customers for case studies, references, and advisory board participation. Log all customer activity in Salesforce within 24 hours; maintain renewal health scorecard at each milestone. What You Bring 5+ years in Customer Success, Account Management, or a related post-sale role in B2B enterprise software. Demonstrated ownership of renewal cycles — including negotiation, legal coordination, and ARR accountability. Experience managing a portfolio of complex enterprise accounts. Strong executive presence — comfortable presenting QBRs and EBRs to VP/C-level stakeholders. Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting. Ability to interpret product usage and adoption data and translate it into customer-facing narratives. Excellent written and verbal communication skills; strong follow-through and organizational habits. Preferred Experience in network management, IT operations, or infrastructure software (network automation, observability, or adjacent categories). Familiarity with Gainsight or a comparable CS platform. Experience coordinating with Legal and Finance on contract negotiations and renewal terms. Background in building multi-threaded relationships across technical and business stakeholders simultaneously. Track record of GRR ≥ 90% and NRR ≥ 105% over multiple fiscal years. Willingness to trave within your territory as required. Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer. Stationary Tasks: Sitting for extended periods, remaining in a stationary position. What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated OTE is $110,000 -$135,000. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy. NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage full customer lifecycle for enterprise accounts to drive adoption, renewals, and expansion. | 5+ years in B2B enterprise software customer success with executive presence and Salesforce proficiency required. | Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. What We Need NetBrain is looking for a Customer Success Manager (CSM) located in the Boston, MA area to own the full lifecycle of our customer relationships — from onboarding through adoption, expansion, and renewal. At NetBrain, CSMs are strategic partners to our customers — operators of complex enterprise networks spanning thousands of devices. You'll help them unlock the full value of NetBrain's Agentic NetOps platform: no-code automation, real-time digital twin visibility, and AI-assisted network diagnosis. You'll do this by building deep relationships, driving measurable outcomes, and ensuring every customer renews and grows. What You'll Do This is a full-ownership role. You are the primary post-sale contact for a portfolio of enterprise accounts. You own every renewal in your portfolio — from 12-month strategic planning through executed contract signature. GRR ≥ 90% and NRR ≥ 105% are your metrics. You run the process; Sales supports you. Relationship Management Build and own multi-threaded stakeholder maps across IT Operations, Network Engineering, and executive leadership. Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts. Serve as the primary escalation point for your customers and the voice of the customer internally. Adoption & Value Realization Define customer-specific success metrics at contract start and track them throughout the lifecycle. Monitor product health via adoption dashboards; address low-utilization signals proactively. Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes. Renewal Ownership (Full Cycle) Open and manage renewal opportunities in Salesforce 12 months before contract end. Lead the end-to-end renewal timeline: health assessment (9mo), executive alignment (6mo), proposal (4mo), negotiation and legal coordination (2mo), close (30 days out). Maintain renewal forecast accuracy within ±5% of final ARR vs. 60-day projection. Escalate at-risk accounts (churn probability > 50%) to VP CS within 24 hours with a joint recovery plan. Expansion & Growth Identify and qualify upsell opportunities across NetBrain modules, user seats, and new use cases. Maintain an expansion pipeline at ≥ 3× quarterly quota coverage in Salesforce. Partner with the Account Executive on joint proposals and POC planning for new module evaluations. Internal Advocacy Submit customer feature requests through Product feedback channels and relay roadmap updates during QBRs. Nominate satisfied customers for case studies, references, and advisory board participation. Log all customer activity in Salesforce within 24 hours; maintain renewal health scorecard at each milestone. What You Bring 5+ years in Customer Success, Account Management, or a related post-sale role in B2B enterprise software. Demonstrated ownership of renewal cycles — including negotiation, legal coordination, and ARR accountability. Experience managing a portfolio of complex enterprise accounts. Strong executive presence — comfortable presenting QBRs and EBRs to VP/C-level stakeholders. Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting. Ability to interpret product usage and adoption data and translate it into customer-facing narratives. Excellent written and verbal communication skills; strong follow-through and organizational habits. Preferred Experience in network management, IT operations, or infrastructure software (network automation, observability, or adjacent categories). Familiarity with Gainsight or a comparable CS platform. Experience coordinating with Legal and Finance on contract negotiations and renewal terms. Background in building multi-threaded relationships across technical and business stakeholders simultaneously. Track record of GRR ≥ 90% and NRR ≥ 105% over multiple fiscal years. Willingness to travel up to XX% within your territory as required. Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer. Stationary Tasks: Sitting for extended periods, remaining in a stationary position. What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated OTE is $110,000 -$135,000. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy. NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.