NetBrain

Architect and build full-stack web applications integrating AI, owning features end-to-end and mentoring junior engineers. | Bachelor's degree and 3-5 years experience with OOP, data structures, C# or similar, modern JS frameworks, REST APIs, and databases. | Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. What We Need NetBrain Technologies is looking for a Senior Full Stack Software Engineer to join our engineering team. You will work across front-end and back-end, architecting and building high-performance web applications end-to-end—from UI and user experience through services, APIs, and data. Our platform powers agentic network operations, helping enterprises automate network diagnosis, change management, and remediation at scale. We need someone with solid fundamentals in both front-end and back-end who can own features across the stack, and who learns new technical areas quickly. If you're comfortable working end-to-end and thrive in a role that spans the whole stack, this is for you. We're looking for someone who takes ownership of features end-to-end, collaborates closely with product and design, and can serve as a technical anchor for the team. What You'll Do Partner with product and design to define features, specifications, and requirements; take ownership end-to-end from architecture through testing and validation. Architect and build full-stack features spanning front-end UI, back-end services and APIs, database design, and data workflows—with an emphasis on integrating AI capabilities to solve customer problems. Own quality across the development lifecycle, including unit testing, integration testing, and performance optimization. Mentor junior engineers, lead code reviews, and serve as a technical anchor for the team. What You Bring Bachelor's degree in Computer Science or a related field with 3-5 years of relevant industry working experience. Deep understanding of object-oriented programming and design patterns, with strong computer science fundamentals in data structures, algorithms, etc. Hands-on experience with server-side development in C#, C++, Java, or a comparable language — C# is a strong plus given our stack Experience designing and building REST APIs and working with relational/non-relational databases Strong proficiency in JavaScript and TypeScript, with hands-on experience in modern web frameworks (React or Angular), and solid understanding of HTML5, CSS3, and responsive design Experience with AI agent frameworks, LLM tool use, and agentic workflows is a strong plus Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer. Stationary Tasks: Sitting for extended periods, remaining in a stationary position. What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated base is $115K-137K + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy. NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage full customer lifecycle focusing on adoption, expansion, and renewal for enterprise accounts. | 5+ years in B2B enterprise software customer success with renewal ownership and Salesforce proficiency required. | Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. What We Need NetBrain is looking for a Customer Success Manager (CSM) in central Texas to own the full lifecycle of our customer relationships — from onboarding through adoption, expansion, and renewal. At NetBrain, CSMs are strategic partners to our customers — operators of complex enterprise networks spanning thousands of devices. You'll help them unlock the full value of NetBrain's Agentic NetOps platform: no-code automation, real-time digital twin visibility, and AI-assisted network diagnosis. You'll do this by building deep relationships, driving measurable outcomes, and ensuring every customer renews and grows. What You'll Do This is a full-ownership role. You are the primary post-sale contact for a portfolio of enterprise accounts. You own every renewal in your portfolio — from 12-month strategic planning through executed contract signature. GRR ≥ 90% and NRR ≥ 105% are your metrics. You run the process; Sales supports you. Relationship Management Build and own multi-threaded stakeholder maps across IT Operations, Network Engineering, and executive leadership. Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts. Serve as the primary escalation point for your customers and the voice of the customer internally. Adoption & Value Realization Define customer-specific success metrics at contract start and track them throughout the lifecycle. Monitor product health via adoption dashboards; address low-utilization signals proactively. Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes. Renewal Ownership (Full Cycle) Open and manage renewal opportunities in Salesforce 12 months before contract end. Lead the end-to-end renewal timeline: health assessment (9mo), executive alignment (6mo), proposal (4mo), negotiation and legal coordination (2mo), close (30 days out). Maintain renewal forecast accuracy within ±5% of final ARR vs. 60-day projection. Escalate at-risk accounts (churn probability > 50%) to VP CS within 24 hours with a joint recovery plan. Expansion & Growth Identify and qualify upsell opportunities across NetBrain modules, user seats, and new use cases. Maintain an expansion pipeline at ≥ 3× quarterly quota coverage in Salesforce. Partner with the Account Executive on joint proposals and POC planning for new module evaluations. Internal Advocacy Submit customer feature requests through Product feedback channels and relay roadmap updates during QBRs. Nominate satisfied customers for case studies, references, and advisory board participation. Log all customer activity in Salesforce within 24 hours; maintain renewal health scorecard at each milestone. What You Bring 5+ years in Customer Success, Account Management, or a related post-sale role in B2B enterprise software. Demonstrated ownership of renewal cycles — including negotiation, legal coordination, and ARR accountability. Experience managing a portfolio of complex enterprise accounts. Strong executive presence — comfortable presenting QBRs and EBRs to VP/C-level stakeholders. Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting. Ability to interpret product usage and adoption data and translate it into customer-facing narratives. Excellent written and verbal communication skills; strong follow-through and organizational habits. Preferred Experience in network management, IT operations, or infrastructure software (network automation, observability, or adjacent categories). Familiarity with Gainsight or a comparable CS platform. Experience coordinating with Legal and Finance on contract negotiations and renewal terms. Background in building multi-threaded relationships across technical and business stakeholders simultaneously. Track record of GRR ≥ 90% and NRR ≥ 105% over multiple fiscal years. Willingness to trave within your territory as required. Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer. Stationary Tasks: Sitting for extended periods, remaining in a stationary position. What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated OTE is $110,000 -$135,000. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy. NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Manage full customer lifecycle for enterprise accounts to drive adoption, renewals, and expansion. | 5+ years in B2B enterprise software customer success with executive presence and Salesforce proficiency required. | Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. What We Need NetBrain is looking for a Customer Success Manager (CSM) located in the Boston, MA area to own the full lifecycle of our customer relationships — from onboarding through adoption, expansion, and renewal. At NetBrain, CSMs are strategic partners to our customers — operators of complex enterprise networks spanning thousands of devices. You'll help them unlock the full value of NetBrain's Agentic NetOps platform: no-code automation, real-time digital twin visibility, and AI-assisted network diagnosis. You'll do this by building deep relationships, driving measurable outcomes, and ensuring every customer renews and grows. What You'll Do This is a full-ownership role. You are the primary post-sale contact for a portfolio of enterprise accounts. You own every renewal in your portfolio — from 12-month strategic planning through executed contract signature. GRR ≥ 90% and NRR ≥ 105% are your metrics. You run the process; Sales supports you. Relationship Management Build and own multi-threaded stakeholder maps across IT Operations, Network Engineering, and executive leadership. Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts. Serve as the primary escalation point for your customers and the voice of the customer internally. Adoption & Value Realization Define customer-specific success metrics at contract start and track them throughout the lifecycle. Monitor product health via adoption dashboards; address low-utilization signals proactively. Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes. Renewal Ownership (Full Cycle) Open and manage renewal opportunities in Salesforce 12 months before contract end. Lead the end-to-end renewal timeline: health assessment (9mo), executive alignment (6mo), proposal (4mo), negotiation and legal coordination (2mo), close (30 days out). Maintain renewal forecast accuracy within ±5% of final ARR vs. 60-day projection. Escalate at-risk accounts (churn probability > 50%) to VP CS within 24 hours with a joint recovery plan. Expansion & Growth Identify and qualify upsell opportunities across NetBrain modules, user seats, and new use cases. Maintain an expansion pipeline at ≥ 3× quarterly quota coverage in Salesforce. Partner with the Account Executive on joint proposals and POC planning for new module evaluations. Internal Advocacy Submit customer feature requests through Product feedback channels and relay roadmap updates during QBRs. Nominate satisfied customers for case studies, references, and advisory board participation. Log all customer activity in Salesforce within 24 hours; maintain renewal health scorecard at each milestone. What You Bring 5+ years in Customer Success, Account Management, or a related post-sale role in B2B enterprise software. Demonstrated ownership of renewal cycles — including negotiation, legal coordination, and ARR accountability. Experience managing a portfolio of complex enterprise accounts. Strong executive presence — comfortable presenting QBRs and EBRs to VP/C-level stakeholders. Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting. Ability to interpret product usage and adoption data and translate it into customer-facing narratives. Excellent written and verbal communication skills; strong follow-through and organizational habits. Preferred Experience in network management, IT operations, or infrastructure software (network automation, observability, or adjacent categories). Familiarity with Gainsight or a comparable CS platform. Experience coordinating with Legal and Finance on contract negotiations and renewal terms. Background in building multi-threaded relationships across technical and business stakeholders simultaneously. Track record of GRR ≥ 90% and NRR ≥ 105% over multiple fiscal years. Willingness to travel up to XX% within your territory as required. Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer. Stationary Tasks: Sitting for extended periods, remaining in a stationary position. What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated OTE is $110,000 -$135,000. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy. NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.