Nerdio

Identify customer requirements, demonstrate solutions, support sales processes, and communicate technical needs to engineering teams. | 2-5 years in technical sales or sales engineering, strong knowledge of cloud and enterprise IT, excellent communication skills, and ability to build client relationships. | About the role We’re looking for talented, motivated, high performance focused individual to join Nerdio as an Enterprise Sales Engineer. The successful candidate will be a highly skilled Cloud Engineer with a proven track record of experience conducting deployments, troubleshooting and technical demos. You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners. What you'll do You will be responsible for identifying the technical requirements within an opportunity, matching them to Nerdio’s solutions, and accelerating the sales cycle by positioning and demonstrating market differentiators Demonstrate Nerdio’s capabilities to partners and customers on site, remotely via webinar sessions, and at field events such as conferences and trade shows Partner with regional sales managers to plan, prepare and execute on strategic deals in complex sales cycles Successfully match customer pain/requirements to proposed solutions Support regional sales managers developing the financial business case (ROI) associated with each sales opportunity Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition Manage all technical aspects of RFP / RFI responses Effectively communicate the prospect’s/customers’ needs to the engineering (R&D) teams for future product enhancements Collect and document competitive intelligence Qualifications A minimum of 2 to 5 years of experience in a sales engineering or technical sales role, preferably within the technology industry Strong technical knowledge of Microsoft Azure, cloud computing, virtual desktop infrastructure (VDI), and related technologies Excellent presentation and communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience in delivering technical presentations, demonstrations, and proof-of-value engagements to potential customers Solid understanding of enterprise IT infrastructure, networking, and security principles Strong problem-solving and analytical skills, with the ability to assess customer requirements and recommend appropriate solutions Ability to build strong, long-lasting relationships with peers and c-suite executives and maintain a high level of customer service at all times Customer-focused mindset with a passion for delivering exceptional service Familiarity with CRM software and other sales enablement tools Ability to work collaboratively within a sales team and engage in effective cross-functional collaboration Self-motivated and able to work independently, with a proactive approach to learning and staying updated on industry trends while constantly looking for ways to improve both product and process Implementation of the best practices and principals of the MEDDPICC process to accelerate the technical validation process. Fluency in languages beyond English (German, French, Spanish in particular) is a plus Benefits and Incentives Competitive Base + Incentive Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off......including your birthday off! Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The salary range for this role is $180,000.00 - $200,000.00 USD OTE per year

Identify customer requirements, demonstrate solutions, support sales cycles, and communicate technical needs to engineering teams. | 2-5 years in sales engineering or technical sales, strong knowledge of Azure and cloud technologies, excellent communication skills, and ability to build relationships. | About the role We’re looking for a talented, motivated, high performance focused individual to join Nerdio as an Coporate Sales Engineer. The successful candidate will be a highly skilled Cloud Engineer with a proven track record of experience conducting deployments, troubleshooting and technical demos. You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners. What you'll do You will be responsible for identifying the technical requirements within an opportunity, matching them to Nerdio’s solutions, and accelerating the sales cycle by positioning and demonstrating market differentiators Demonstrate Nerdio’s capabilities to partners and customers on site, remotely via webinar sessions, and at field events such as conferences and trade shows Partner with regional sales managers to plan, prepare and execute on strategic deals in complex sales cycles Successfully match customer pain/requirements to proposed solutions Support regional sales managers developing the financial business case (ROI) associated with each sales opportunity Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition Manage all technical aspects of RFP / RFI responses Effectively communicate the prospect’s/customers’ needs to the engineering (R&D) teams for future product enhancements Collect and document competitive intelligence Qualifications A minimum of 2 to 5 years of experience in a sales engineering or technical sales role, preferably within the technology industry Strong technical knowledge of Microsoft Azure, cloud computing, virtual desktop infrastructure (VDI), and related technologies Excellent presentation and communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience in delivering technical presentations, demonstrations, and proof-of-value engagements to potential customers Solid understanding of enterprise IT infrastructure, networking, and security principles Strong problem-solving and analytical skills, with the ability to assess customer requirements and recommend appropriate solutions Ability to build strong, long-lasting relationships with peers and c-suite executives and maintain a high level of customer service at all times Customer-focused mindset with a passion for delivering exceptional service Familiarity with CRM software and other sales enablement tools Ability to work collaboratively within a sales team and engage in effective cross-functional collaboration Self-motivated and able to work independently, with a proactive approach to learning and staying updated on industry trends while constantly looking for ways to improve both product and process Implementation of the best practices and principals of the MEDDPICC process to accelerate the technical validation process. Benefits and Incentives Competitive Base + Incentive Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off......including your birthday off! Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The Pay range for this role is $160,000.00 - $180,000.00 USD OTE per year

Supporting recruitment processes and candidate management in a fast-paced environment. | Experience in full-cycle recruiting, familiarity with SaaS and cloud technologies, and proficiency in HR software and LinkedIn Recruiter. | Job Description: • Manage full cycle recruiting for roles across sales, engineering, product, customer success, operations, and other departments as needed. • Work closely with hiring managers to define role requirements, build aligned search strategies, and maintain consistent communication. • Screen candidates for skills, experience, and alignment with Nerdio’s culture and mission. • Coordinate interviews, gather feedback, and guide hiring teams through the evaluation and decision-making process. • Maintain accurate and up-to-date candidate records in the ATS and ensure smooth workflow management. • Provide a high-quality candidate experience from first outreach to offer stage. • Advise hiring managers on market insights, recruiting best practices, and realistic timelines. • Support the refinement of recruiting processes, pipelines, and documentation to improve efficiency and consistency. Requirements: • Bachelor's degree in human resources, business administration, or a related field is preferred • Previous experience (3 - 5 years) of full-cycle recruiting experience, with at least 1 - 2 years in a tech or SaaS environment (Plus) • Experience recruiting for roles related to: Cloud computing / Azure / Microsoft ecosystem • Sales engineering or technical support • Go-to-market teams in SaaS • Excellent communication and interpersonal skills • Proficiency in Microsoft Office Suite and HR software (i.e., HRIS, ATS) • Rippling experience preferred • LinkedIn Recruiter experience preferred • Attention to detail and strong organizational skills • Ability to handle confidential information with discretion • Adaptability and the ability to work in a fast-paced environment • Strong problem-solving skills and a proactive attitude. Benefits: • Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off!

Support and optimize operational systems, troubleshoot issues, and collaborate on process improvements within a technology partner environment. | Experience with CRM/PRM platforms, process improvement skills, and cross-team collaboration, especially in IT or technology ecosystems. | About the role This role is ideal for someone passionate about improving systems and processes to enhance partner and internal team experiences. You will play a critical part in executing and optimizing operational tasks, solving system issues, managing CRM/PRM data, and evolving our post-sales processes with the finance team. What you'll do Support the implementation and refinement of systems and processes that enhance experiences for Nerdio’s technology partners and internal teams. Troubleshoot system issues; resolve independently where possible or escalate via formal ticketing systems. Collaborate with support teams to assess and fix systemic problems efficiently. Assist Partner Managers by building and recommending CRM dashboards that deliver actionable insights, trend tracking, and innovation ideas. Maintain and audit CRM and PRM data for accuracy and usability. Support in creating standardized operating procedures (SOPs). Collaborate with the finance team to streamline partner post-sales operations including rebate payouts and statements. Contribute ideas and suggestions for process innovation; challenge existing systems where improvements can be made. Operate both independently and as a collaborative team player within a dynamic environment. Align with our internal revops team around PDM data for quota tracking to ensure accuracy for both individual and rolled up company channel progress reports. Qualifications Experience in the IT channel or technology partnership ecosystem is essential. Strong interest in systems, tools, and operational processes. Experience with CRM and/or PRM platforms (e.g., Salesforce, HubSpot, etc.). Detail-oriented with a problem-solving mindset. Comfortable working autonomously and managing multiple tasks simultaneously. Proactive in identifying inefficiencies and offering data-driven solutions. Strong communication and interpersonal skills. Experience working cross-functionally, particularly with finance and partner-facing teams. Benefits and Incentives Competitive Base and Incentive Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off, including your birthday off! Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Manage full-cycle recruiting processes across multiple departments, collaborating with hiring managers to ensure a high-quality candidate experience. | Experience in full-cycle recruiting, preferably in tech or SaaS, with strong communication skills and proficiency in HR software. | About the role As a Corporate Recruiter at Nerdio, you will play a critical role in supporting our rapid growth by sourcing, engaging, and hiring top talent across multiple departments. You’ll partner closely with hiring managers to understand their needs, craft effective recruiting strategies, and ensure a smooth, high-quality experience for every candidate. This is a contract position ideal for a recruiter who thrives in fast-paced tech environments, adapts quickly to shifting priorities, and brings strong expertise in hiring for technical and go-to-market roles. You’ll serve as an extension of our People team—representing the Nerdio brand, culture, and values throughout the hiring process. What you'll do Manage full cycle recruiting for roles across sales, engineering, product, customer success, operations, and other departments as needed. Work closely with hiring managers to define role requirements, build aligned search strategies, and maintain consistent communication. Screen candidates for skills, experience, and alignment with Nerdio’s culture and mission. Coordinate interviews, gather feedback, and guide hiring teams through the evaluation and decision-making process. Maintain accurate and up-to-date candidate records in the ATS and ensure smooth workflow management. Provide a high-quality candidate experience from first outreach to offer stage. Advise hiring managers on market insights, recruiting best practices, and realistic timelines. Support the refinement of recruiting processes, pipelines, and documentation to improve efficiency and consistency. Qualifications Bachelor's degree in human resources, business administration, or a related field is preferred Previous experience (3 - 5 years) of full-cycle recruiting experience, with at least 1 - 2 years in a tech or SaaS environment (Plus) Experience recruiting for roles related to: Cloud computing / Azure / Microsoft ecosystem Sales engineering or technical support Go-to-market teams in SaaS Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite and HR software (i.e., HRIS, ATS) Rippling experience preferred LinkedIn Recruiter experience preferred Attention to detail and strong organizational skills Ability to handle confidential information with discretion Adaptability and the ability to work in a fast-paced environment Strong problem-solving skills and a proactive attitude PST or MST time zone preferred Benefits and Incentives Competitive Base + Incentive Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off......including your birthday off! Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Manage full-cycle recruiting for various departments, partner with hiring managers, and ensure a positive candidate experience. | 3-5 years of full-cycle recruiting experience, preferably in tech or SaaS, with strong communication and organizational skills. | About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you. About the role As a Corporate Recruiter at Nerdio, you will play a critical role in supporting our rapid growth by sourcing, engaging, and hiring top talent across multiple departments. You’ll partner closely with hiring managers to understand their needs, craft effective recruiting strategies, and ensure a smooth, high-quality experience for every candidate. This is a contract position ideal for a recruiter who thrives in fast-paced tech environments, adapts quickly to shifting priorities, and brings strong expertise in hiring for technical and go-to-market roles. You’ll serve as an extension of our People team—representing the Nerdio brand, culture, and values throughout the hiring process. What you'll do • Manage full cycle recruiting for roles across sales, engineering, product, customer success, operations, and other departments as needed. • Work closely with hiring managers to define role requirements, build aligned search strategies, and maintain consistent communication. • Screen candidates for skills, experience, and alignment with Nerdio’s culture and mission. • Coordinate interviews, gather feedback, and guide hiring teams through the evaluation and decision-making process. • Maintain accurate and up-to-date candidate records in the ATS and ensure smooth workflow management. • Provide a high-quality candidate experience from first outreach to offer stage. • Advise hiring managers on market insights, recruiting best practices, and realistic timelines. • Support the refinement of recruiting processes, pipelines, and documentation to improve efficiency and consistency. Qualifications • Bachelor's degree in human resources, business administration, or a related field is preferred • Previous experience (3 - 5 years) of full-cycle recruiting experience, with at least 1 - 2 years in a tech or SaaS environment • (Plus) Experience recruiting for roles related to: • * Cloud computing / Azure / Microsoft ecosystem • Sales engineering or technical support • Go-to-market teams in SaaS • Excellent communication and interpersonal skills • Proficiency in Microsoft Office Suite and HR software (i.e., HRIS, ATS) • * Rippling experience preferred • LinkedIn Recruiter experience preferred • Attention to detail and strong organizational skills • Ability to handle confidential information with discretion • Adaptability and the ability to work in a fast-paced environment • Strong problem-solving skills and a proactive attitude • PST or MST time zone preferred Benefits and Incentives • Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off! • Collaborative Team Culture • Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this role is: 65,000 - 75,000 USD per year(Remote (United States))

Manage full-cycle recruiting for various departments, coordinate interviews, and maintain candidate records. | Requires 3-5 years of recruiting experience, familiarity with ATS and HR software, and experience in tech or SaaS environments. | About the role As a Corporate Recruiter at Nerdio, you will play a critical role in supporting our rapid growth by sourcing, engaging, and hiring top talent across multiple departments. You’ll partner closely with hiring managers to understand their needs, craft effective recruiting strategies, and ensure a smooth, high-quality experience for every candidate. This is a contract position ideal for a recruiter who thrives in fast-paced tech environments, adapts quickly to shifting priorities, and brings strong expertise in hiring for technical and go-to-market roles. You’ll serve as an extension of our People team—representing the Nerdio brand, culture, and values throughout the hiring process. What you'll do • Manage full cycle recruiting for roles across sales, engineering, product, customer success, operations, and other departments as needed. • Work closely with hiring managers to define role requirements, build aligned search strategies, and maintain consistent communication. • Screen candidates for skills, experience, and alignment with Nerdio’s culture and mission. • Coordinate interviews, gather feedback, and guide hiring teams through the evaluation and decision-making process. • Maintain accurate and up-to-date candidate records in the ATS and ensure smooth workflow management. • Provide a high-quality candidate experience from first outreach to offer stage. • Advise hiring managers on market insights, recruiting best practices, and realistic timelines. • Support the refinement of recruiting processes, pipelines, and documentation to improve efficiency and consistency. Qualifications • Bachelor's degree in human resources, business administration, or a related field is preferred • Previous experience (3 - 5 years) of full-cycle recruiting experience, with at least 1 - 2 years in a tech or SaaS environment • (Plus) Experience recruiting for roles related to: • * Cloud computing / Azure / Microsoft ecosystem • Sales engineering or technical support • Go-to-market teams in SaaS • Excellent communication and interpersonal skills • Proficiency in Microsoft Office Suite and HR software (i.e., HRIS, ATS) • * Rippling experience preferred • LinkedIn Recruiter experience preferred • Attention to detail and strong organizational skills • Ability to handle confidential information with discretion • Adaptability and the ability to work in a fast-paced environment • Strong problem-solving skills and a proactive attitude • PST or MST time zone preferred Benefits and Incentives • Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off! • Collaborative Team Culture • Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The role involves managing full-cycle recruiting, collaborating with hiring managers, and maintaining candidate records. | Requires 3-5 years of recruiting experience, preferably in SaaS or tech, with skills in ATS, HRIS, and recruiting for technical roles. | About the role As an Internal Contract Recruiter at Nerdio, you will play a critical role in supporting our rapid growth by sourcing, engaging, and hiring top talent across multiple departments. You’ll partner closely with hiring managers to understand their needs, craft effective recruiting strategies, and ensure a smooth, high-quality experience for every candidate. This is a contract position ideal for a recruiter who thrives in fast-paced tech environments, adapts quickly to shifting priorities, and brings strong expertise in hiring for technical and go-to-market roles. You’ll serve as an extension of our People team—representing the Nerdio brand, culture, and values throughout the hiring process. We anticipate this to be a 3 to 6-month contract. What you'll do Manage full cycle recruiting for roles across sales, engineering, product, customer success, operations, and other departments as needed. Work closely with hiring managers to define role requirements, build aligned search strategies, and maintain consistent communication. Screen candidates for skills, experience, and alignment with Nerdio’s culture and mission. Coordinate interviews, gather feedback, and guide hiring teams through the evaluation and decision-making process. Maintain accurate and up-to-date candidate records in the ATS and ensure smooth workflow management. Provide a high-quality candidate experience from first outreach to offer stage. Advise hiring managers on market insights, recruiting best practices, and realistic timelines. Support the refinement of recruiting processes, pipelines, and documentation to improve efficiency and consistency. Qualifications Bachelor's degree in human resources, business administration, or a related field is preferred Previous experience (3 - 5 years) of full-cycle recruiting experience, with at least 1 - 2 years in a tech or SaaS environment (Plus) Experience recruiting for roles related to: Cloud computing / Azure / Microsoft ecosystem Sales engineering or technical support Go-to-market teams in SaaS Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite and HR software (i.e., HRIS, ATS) Rippling experience preferred LinkedIn Recruiter experience preferred Attention to detail and strong organizational skills Ability to handle confidential information with discretion Adaptability and the ability to work in a fast-paced environment Strong problem-solving skills and a proactive attitude Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Manage and close sales opportunities in partnership with Microsoft teams and channel partners to meet sales targets and grow revenue. | 3-5 years in technology sales with SaaS/cloud experience, proven sales track record, MEDDPICC methodology knowledge, CRM proficiency, and a bachelor's degree. | What you'll do Manage and close Nerdio opportunities in alignment with Microsoft's sales teams, channel partners, and direct customers. Achieve monthly, quarterly, and annual sales target goals. Build, manage, and close pipeline and maintain 3x coverage to your assigned quota. Build and maintain strong relationships with Microsoft and its sales teams to grow the partnership and revenue. Use a partnership selling approach to uncover, qualify, and close AVD opportunities. Effectively communicate Nerdio's value proposition, capabilities, and benefits to potential customers. Work closely with the sales team to develop and execute strategies to meet sales targets. Participate in field events with partners and Microsoft counterparts to nurture and drive business in your given territory. Coordinate with other departments within the organization to ensure customer needs are met and projects are delivered successfully. Demonstrate integrity and follow through on commitments to ensure customer satisfaction. Continuously learn and stay up-to-date with industry trends, product knowledge, and sales techniques. Participate in quarterly business review, large deal reviews, and other business focused events. Qualifications A minimum of 3-5 years of experience in similar sales role, preferably in the technology industry: selling cloud computing, IT services, or software-as-service (SaaS) solutions. Proven track record of achieving sales targets and quotas. Familiarity with sales techniques and processes, including lead generation, prospecting, qualifying leads, and closing deals. Strong communication and negotiation skills to engage with potential customers and effectively convey the value proposition of the company's products or services. Experienced selling to the C-Suite. Experienced in MEDDPICC sales methodology. Ability to understand customer needs and identify opportunities for upselling or cross-selling. Experience with CRM software and other sales tools for managing and tracking customer interactions. Familiarity with Microsoft Azure and other cloud technologies. Experience in conducting product demonstrations or presentations to potential customers. Bachelor's degree in related field. Benefits and Incentives Competitive Base + Incentive Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off......including your birthday off! Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The salary range for this role is $180,000.00 - $200,000.00 USD OTE per year.

Manage enterprise customer accounts to ensure retention and revenue growth, negotiate contracts, build executive relationships, collaborate with sales and product teams, and track customer engagement. | 9-14 years in customer success/account management in technology, expertise in contract negotiation, strong relationship building, cloud computing knowledge, and CRM proficiency. | What you'll do As a Senior Customer Success Manager, you will work daily with our customer accounts, in partnership with the wider Customer Success and Nerdio team: Manage a book of Enterprise accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion. Own the negotiation process for contract renewals and expansions from start to finish. Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services. Establish and nurture key relationships with executive sponsors and decision makers within customer organizations. Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success. Track customer interactions and engagements within the CRM tool. Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams. Qualifications Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering. Expertise in contract negotiation and conflict resolution. Demonstrated experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations, ideally within the Enterprise segment. Ability to recognize and maximize expansion opportunities. Accurate forecasting skills and a good understanding of the customer base. Comfort with owning a commercial relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain). Articulate value proposition with a technical theme. Required experience A minimum of 9 to 14 years of experience in a customer success or account management role, preferably within the technology industry. Strong understanding of cloud computing, IT services, or related fields. Demonstrated ability to build and maintain strong relationships with customers, ensuring their success and satisfaction. Experience in managing customer accounts, handling escalations, and resolving issues. Proficient in using customer relationship management (CRM) software and other relevant tools Preferred experience Experience working with Managed Service Providers (MSPs) or Enterprise IT Professionals. Familiarity with the Microsoft Azure ecosystem and cloud services. Knowledge of IT project management methodologies and best practices. Experience in conducting customer training sessions or workshops. Understanding of customer success metrics and the ability to analyze data to drive insights. Benefits and Incentives Competitive Base + Commission Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off......including your birthday off! Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.