NEFCO

Handle day-to-day customer issues including returns, missed deliveries, and sales errors while coordinating with drivers and vendors to ensure timely resolution. | Requires 3-5 years experience preferably in construction supply sales, strong computer skills including ERP software, excellent communication and customer service skills, and ability to work accurately under pressure. | Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors. Job Duties: • Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations • Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up • Process customer adjustment – Create paperwork for customer returns and process credits • Dispatch for driver; get contact info, wrong addresses when a driver is having a problem • Contact drivers for Estimated Time of Arrival for customers • Handle Return Authorizations with Vendors • Access daily delivery manifests • Maintaining the hot list; communicating between appropriate departments • Making changes to redeliver for wrong addresses or rescheduling a delivery. • Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it. Requirements Qualifications: • Demonstrate strong ability to work in fast pace, high pressure environment • Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite • Excellent verbal and written communication skills • Strong customer service skills • Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers; • Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail. • Degree is preferred (although industry experience may be considered in lieu of degree) • 3-5 years of work experience (preferably in construction supply sales) • This is a non-exempt position, eligible for overtime.