Neat

Lead and scale a customer success team to drive retention and growth for enterprise accounts in a fully remote environment. | Requires 3+ years managing enterprise customer success teams, 7+ years in SaaS customer success, strong cross-functional partnership skills, and experience with CRM and CS platforms. | Location: In order of preference: • Eastern Time Zone, US • Central Time Zone, US The Opportunity Neat's Customer Experience organization is seeking a Regional Director, Customer Success - Americas to lead, scale, and inspire a team of professional Customer Success Managers. This is a builder role for a seasoned CS leader. You will inherit a lean, high-performing team of 3 CSMs and immediately drive a strategy to scale the team to 7+ within your first six months, with further expansion slated for next year. Reporting directly to the VP of Customer Experience, you will design and execute an exceptional Customer Success playbook for Neat's highest-value Enterprise customers. You will have the strategic autonomy to set goals, challenge your team, and act as a key architect in Neat's next phase of global growth. Key Responsibilities Team Leadership & Scaling • Build and Scale: Lead the immediate recruitment, onboarding, and mentoring of new CSMs, establishing a culture of high performance, accountability, and continuous learning. • Coaching: Set the standard for enterprise customer success management, helping CSMs navigate complex end-user dynamics and steer technical adoption workflows. Strategic Account Growth & Technical Adoption • Drive Health & Utilization: Oversee customer health, technical adoption, and product utilization across our largest AMER enterprise accounts. • Maximize Lifetime Value: Ensure CSMs are effectively identifying future expansion opportunities and positioning customers for upcoming hardware refresh cycles. • Partner Collaboration: Intersect with reseller partners during active, high-touch customer implementation and deployment projects to ensure seamless time-to-value. Cross-Functional Influence • Sales Alignment: Partner closely with Sales, Sales Engineering and Support leadership to align customer health data with upcoming commercial opportunities and account strategies. • Customer Sentiment Feedback Loop: Own the aggregate feedback loop for CS-managed Americas Enterprise customers, funneling feature requests, technical support insights, and NPS data back to product and marketing teams. How Success is Measured We believe in clear accountability. In this role, your impact will be measured directly by your team's ability to outperform company benchmarks: • CS-Managed Customer Retention: Consistently driving higher retention rates within CS-assigned accounts compared to the overall Neat baseline. • CS-Managed Spend Growth: Accelerating total spend velocity and account growth within your team's book of business compared to non-managed accounts. Key Skills and Qualifications Required Experience • Proven CS Leadership: 3+ years of experience directly managing and scaling Enterprise Customer Success teams, with a total of 7+ years in the tech/SaaS customer success ecosystem. • A Builder Mindset: Demonstrated experience scaling a team through rapid growth phases, including defining new workflows, policies, and playbook strategies. • Enterprise Savvy: Deep experience managing high-touch relationships with Fortune 500/Enterprise end-users. • Cross-Functional Influence: Proven ability to partner effectively with Sales, Support, and Product organizations. • Tool Proficiency: Strong operational familiarity with modern tech stacks, including CRMs (e.g., Salesforce/Gong) and ticketing/CS platforms (e.g., Zendesk). Preferred (But Not Required) • Industry Familiarity: Experience in the collaboration, audiovisual (AV), or hardware/IoT space (e.g., working with Zoom Rooms, Microsoft Teams Rooms, or hardware deployment lifecycles) is a major plus and will flatten the learning curve. Compensation & Benefits Pay Range: $150,000 - $185,000 OTE per year. Actual compensation will be determined based on factors such as the candidate's relevant experience, skills, and internal equity. This position is eligible for our comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and an unlimited PTO policy. Department Solution Engineering and Technical Support Locations United States Remote status Fully Remote

Develop and execute a global sales enablement strategy, lead cross-functional collaboration, design training programs, and drive adoption of sales methodologies to improve revenue growth. | 7+ years in sales or sales enablement leadership, experience with sales methodologies rollout, strong strategic and leadership skills, proficiency with sales technology and LMS, and a bachelor's degree (master's preferred). | This is a fully remote position within the US. Our CompanyNeat brings people together with beautifully simple, versatile video devices and experiences. By minimising the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, and a range of compelling business apps.We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world. The OpportunityWe’re looking for passionate people who work hard and are focused yet like to have fun. The independent thinkers who thrive in a top-notch team of diverse talents. You’ll be contributing to a positive force for progress as the world moves to a new way of working. The workplace is changing, and you can be a part of shaping that future.The Global Director of Sales Enablement is a strategic leader responsible for empowering our sales team to succeed by providing the necessary knowledge, content and strategies to drive revenue growth. This role, reporting to the Vice President of Global Sales Operations and Strategy, is a key partner to sales, marketing, and product teams, and will be instrumental in developing and executing a cohesive go-to-market strategy. We're looking for a data-driven leader who is passionate about continuous improvement and will act as a catalyst for change. Key Responsibilities Strategic Leadership & Planning • Develop and execute a comprehensive sales enablement strategy that directly aligns with the company's revenue goals and sales objectives. • Define and track key performance indicators (KPIs) (i.e., ramp time reduction, time-to-first-deal, content usage) to measure the effectiveness of all enablement initiatives, providing regular reports to senior leadership on program ROI. • Identify skill and knowledge gaps within the sales organization and create targeted training and development programs to address them. Cross-Functional Collaboration & Communication • Serve as a central hub for communication between sales, marketing, and product teams, ensuring consistent messaging and collateral. • Build strong relationships with sales leaders to understand their challenges and provide tailored support that drives improved performance. • Lead the development and maintenance of a centralized content repository, ensuring the sales team has access to up-to-date and relevant materials (e.g., presentations, case studies, battlecards). Training, Coaching, & Change Management • Design, deliver, and manage a curriculum for new hire onboarding and ongoing training for the entire Revenue team, including sales methodology, product knowledge, and competitive intelligence. • Act as a change agent, effectively communicating the value of new processes, tools, and methodologies to secure adoption and buy-in from the sales force. • Implement and manage enablement tools and documentation which ultimately aim to improve efficiency and effectiveness. • Provide coaching and support to sales management to reinforce training concepts and foster a culture of continuous learning. Qualifications • Experience: At least 7+ years of experience in sales, sales enablement, or a related field, with a proven track record of driving revenue growth. Experience with the successful rollout and adoption of sales methodologies (i.e., Challenger Sale, MEDDPICC, BANT, etc.). Experience with channel-led sales motions and the unified communications (UC) and collaboration market are a plus. Strong knowledge of adult learning principles, instructional design, and modern training methodologies (instructor-led, virtual, and self-paced) • Strategic Acumen: Demonstrated ability to create and execute data-driven sales and learning strategies that deliver measurable business results. Given this is a global role, it’s imperative the candidate has experience in localization, regional sales differences, and scaling programs globally. • Leadership Skills: Exceptional leadership and communication skills with a proven ability to influence and build consensus across departments, including Executive Leadership team members. In addition, has ample experience with supporting and growing Sales Enablement teams and functions. • Technical Proficiency: Strong understanding of sales technology and a track record of successfully implementing and managing learning management systems (LMS) and sales enablement tools. • Education: A bachelor's degree in business, marketing, or a related field; a master's degree is a plus.

Lead and execute a global sales enablement strategy, develop training programs, collaborate across sales, marketing, and product teams, and measure enablement effectiveness. | 7+ years in sales or sales enablement with leadership experience, expertise in sales methodologies, strong strategic and technical skills including LMS, and a bachelor's degree. | This is a fully remote position within the US. Our Company Neat brings people together with beautifully simple, versatile video devices and experiences. By minimising the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, and a range of compelling business apps. We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world. The Opportunity We’re looking for passionate people who work hard and are focused yet like to have fun. The independent thinkers who thrive in a top-notch team of diverse talents. You’ll be contributing to a positive force for progress as the world moves to a new way of working. The workplace is changing, and you can be a part of shaping that future. The Global Director of Sales Enablement is a strategic leader responsible for empowering our sales team to succeed by providing the necessary knowledge, content and strategies to drive revenue growth. This role, reporting to the Vice President of Global Sales Operations and Strategy, is a key partner to sales, marketing, and product teams, and will be instrumental in developing and executing a cohesive go-to-market strategy. We're looking for a data-driven leader who is passionate about continuous improvement and will act as a catalyst for change. Key Responsibilities Strategic Leadership & Planning • Develop and execute a comprehensive sales enablement strategy that directly aligns with the company's revenue goals and sales objectives. • Define and track key performance indicators (KPIs) (i.e., ramp time reduction, time-to-first-deal, content usage) to measure the effectiveness of all enablement initiatives, providing regular reports to senior leadership on program ROI. • Identify skill and knowledge gaps within the sales organization and create targeted training and development programs to address them. Cross-Functional Collaboration & Communication • Serve as a central hub for communication between sales, marketing, and product teams, ensuring consistent messaging and collateral. • Build strong relationships with sales leaders to understand their challenges and provide tailored support that drives improved performance. • Lead the development and maintenance of a centralized content repository, ensuring the sales team has access to up-to-date and relevant materials (e.g., presentations, case studies, battlecards). Training, Coaching, & Change Management • Design, deliver, and manage a curriculum for new hire onboarding and ongoing training for the entire Revenue team, including sales methodology, product knowledge, and competitive intelligence. • Act as a change agent, effectively communicating the value of new processes, tools, and methodologies to secure adoption and buy-in from the sales force. • Implement and manage enablement tools and documentation which ultimately aim to improve efficiency and effectiveness. • Provide coaching and support to sales management to reinforce training concepts and foster a culture of continuous learning. Qualifications • Experience: At least 7+ years of experience in sales, sales enablement, or a related field, with a proven track record of driving revenue growth. Experience with the successful rollout and adoption of sales methodologies (i.e., Challenger Sale, MEDDPICC, BANT, etc.). Experience with channel-led sales motions and the unified communications (UC) and collaboration market are a plus. Strong knowledge of adult learning principles, instructional design, and modern training methodologies (instructor-led, virtual, and self-paced) • Strategic Acumen: Demonstrated ability to create and execute data-driven sales and learning strategies that deliver measurable business results. Given this is a global role, it’s imperative the candidate has experience in localization, regional sales differences, and scaling programs globally. • Leadership Skills: Exceptional leadership and communication skills with a proven ability to influence and build consensus across departments, including Executive Leadership team members. In addition, has ample experience with supporting and growing Sales Enablement teams and functions. • Technical Proficiency: Strong understanding of sales technology and a track record of successfully implementing and managing learning management systems (LMS) and sales enablement tools. • Education: A bachelor's degree in business, marketing, or a related field; a master's degree is a plus.

Lead and scale a global technical support team, design support strategies and processes, partner with product and engineering teams, and act as the customer advocate. | Proven leadership in global technical support for videoconferencing or AV, deep technical fluency in related technologies, experience with support and CRM platforms, and strong communication skills. | Hiring for a remote position in the United Kingdom or United States Eastern Timezone Our Mission At Neat, we bring people together with beautifully simple and versatile video devices. We're a team of ambitious, creative, and collaborative "Neaters" on a mission to make virtual collaboration so seamless that terms like "in-office" and "remote" become obsolete. We partner with Microsoft, Zoom, Google, and a host of other business apps to create experiences that are intuitive, elegant, and simply work. Based in Oslo, Norway, our global team is growing, and we're looking for passionate people to join us. The Opportunity This isn't just about managing a support team; it's about building the entire post-sale technical experience for a rapidly growing global hardware company. You will be the ultimate advocate for our customers, ensuring their voice directly influences our product and service priorities. You will have the autonomy to design a support model that is as elegant and reliable as our products. This is a high-impact, high-visibility role where you will build the teams, processes, and strategies that will define Neat’s reputation for world-class customer experience. What You'll Achieve… • Lead & Mentor: Cultivate an industry leading, global team of support engineers. You won't just manage - you will coach, develop and empower your team to solve complex technical challenges and become trusted experts. • Architect the Strategy: Design and scale the systems, processes, and knowledge that define Neat's support experience. You will own the KPIs, but more importantly, you will drive the strategy behind them. • Champion Seamless Partnerships: Interface directly with peers at Microsoft, Zoom, Google, and other Neat partners. You'll go beyond simple ticket handoffs to present a unified and effortless support journey for our joint customers. • Be the Voice of the Customer: Act as a critical feedback loop to our Product and Engineering teams. You'll use data and customer stories to provide actionable insights that directly shape the supportability and quality of our future hardware and software. • Build for the Future: As Neat's product portfolio expands, you will be the chief architect of our support services. From designing premium support offerings to preparing the team for new product introductions, you will ensure our support organization is always one step ahead. Who We are Looking For… • You are a "player-coach" leader who inspires excellence, fosters a culture of continuous learning, and isn't afraid to roll up your sleeves to solve a tough problem. • You see support not as a cost center, but as a key product and critical driver of customer loyalty, retention, and brand reputation. • You thrive on building systems and processes from the ground up in a dynamic, fast-growing environment. • You are a great communicator and relationship-builder, capable of earning trust with everyone from a frontline engineer to an executive at a key customer. Qualifications: • Proven experience leading and scaling global technical support teams, preferably within a videoconferencing, AV, or unified communications company. • Deep technical fluency in videoconferencing, enterprise networking, telephony, and AV technologies. • Demonstrable success in creating and implementing support strategies, policies, and workflows that balance customer satisfaction with business needs. • Experience partnering closely with Product Management and Engineering teams to improve product quality and supportability. • Exceptional presentation skills - comfortable leading customer meetings, partner training sessions, and internal strategy reviews. • Hands-on experience with modern support and CRM platforms (e.g., Zendesk, Netsuite, Salesforce, Jira).