NCV HOLDCO LLC

Plan, implement, and support client projects as the primary technical lead, collaborating with clients and vendors and managing escalations to ensure technical excellence and client satisfaction. | 5–8 years of hands-on systems and network engineering experience in an MSP setting with leadership skills and expertise in networking, virtualization, cloud platforms, and systems administration. | Company Overview At NetCov, we specialize in delivering cutting-edge IT and cybersecurity solutions designed to protect and optimize the digital infrastructure for the industries we serve. We differentiate ourselves from our competition through our deep and intimate knowledge of our customers’ business.  About the Role As a key member of the Project Services Team, the Sr System Engineer plays a central role in delivering a white-glove project delivery experience for NetCov clients. This position is ideal for a hands-on technologist who thrives on variety — working across on-premises infrastructure, hybrid environments, and cloud platforms such as Azure, AWS, and Microsoft 365. The Sr System Engineer collaborates closely with clients, project managers, and internal teams to ensure flawless execution, technical excellence, and superior client satisfaction. This individual combines technical depth with strong communication skills to lead successful deployments, resolve complex issues, and continuously improve client environments. The role offers significant opportunities for professional growth within a high-performance, client-centric organization. Accountabilities * Plan, implement, and support a variety of client projects. * Collaborate with clients and third-party vendors to coordinate application upgrades, integrations, and transitions. * Create and maintain thorough, standardized documentation of client environments. * Ensure projects are executed efficiently, on schedule, and aligned with NetCov’s quality standards. * Serve as the primary technical lead during integrations, onboarding, and offboarding engagements, ensuring delivery and technical expertise throughout the process. * Partner with the Project Manager to manage expectations, provide timely updates, and resolve challenges with professionalism and empathy. * Deliver exceptional technical outcomes and ensure high levels of client satisfaction through every engagement. * Serve as an escalation point for challenging technical issues that present themselves to System Specialists/Engineers or other non-engineering resources during customer projects. * Attend meetings with other technical company resources to solve immediate emergencies, threats, or outages. * Collaborate with team members to ensure projects are handled appropriately. * Participate in cross-department meetings to provide high-level technical solutions. * Other duties as assigned Knowledge, Skills, and Abilities Required * Experience: 5–8 years of hands-on experience in systems and network engineering, preferably within an MSP or multi-client environment. * Proven ability to lead small technical teams, drive task execution, and maintain direct client engagement to ensure successful project delivery. * Technical Expertise: Advanced understanding of networking, virtualization, and cloud technologies (Microsoft 365, Azure, AWS). * Systems Administration: Advanced knowledge in managing Windows and/or Linux servers, Active Directory, and related infrastructure. * Networking: Proficient in the configuration and troubleshoot routers, switches, firewalls, and wireless technologies (Fortinet, Meraki, etc.). * Problem-Solving: Excellent analytical and troubleshooting skills with a calm, structured approach under pressure. * Documentation: Ability to produce accurate, detailed technical documentation for both client and internal use. * One relevant advanced certification with one relevant mid-level certification, or completion of a certification within 90 days of hire; an advanced IT or Computer Science degree may substitute this requirement. Why work at Netcov? * We believe in: Innovative Solutions, Professional Growth, Competitive Compensation, Continuous training, & Collaborative Culture Role Logistics * This is a full-time, exempt position * This position may require travel to client or company offices where locations will vary.

Lead end-to-end technical delivery of client projects and manage small technical teams while serving as primary technical contact. | Broad technical foundation with 5+ years in technical leadership or delivery roles, client engagement skills, and experience in complex integration environments. | COMPANY OVERVIEW At NetCov, we specialize in delivering cutting-edge IT and cybersecurity solutions designed to protect and optimize the digital infrastructure for the industries we serve. We differentiate ourselves from our competition through our deep and intimate knowledge of our customers’ business.  ABOUT THE ROLE As a key member of the Project Services Team, the Technical Delivery Manager (TDM) is responsible for the end-to-end technical delivery of client projects, ensuring seamless execution while maintaining alignment with PMO policies and standards. The TDM leads small technical teams through coordination, accountability, and hands-on involvement—not through personnel management, but by driving delivery outcomes with ownership and technical leadership.  The TDM has a broad technical foundation across systems infrastructure, Microsoft 365, Azure, AWS, networking, and migration projects. While not required to be a subject matter expert in every discipline, this role demands a strong understanding of each area to guide engineers, make informed technical decisions, and ensure quality delivery. This individual will also act as a trusted technical consultant for client leadership, often engaging with C-suite executives or primary IT contacts to ensure confidence, clarity, and successful project outcomes. The ideal candidate thrives in a fast-paced, client-facing environment and has the ability to balance strategic direction with tactical execution. ACCOUNTABILITIES Technical Delivery Oversight * Own and lead the full lifecycle of technical project delivery, ensuring adherence to scope, quality, and timelines. * Coordinate and guide engineering resources to maintain accountability and project momentum. * Ensure all project efforts align with PMO methodologies, policies, and quality standards. * Develop and maintain technical documentation, project plans, and client communications. * Serve as the primary technical point of contact for the client throughout project execution. * Identify potential risks and create mitigation strategies to maintain project health. * Perform limited hands-on engineering or configuration tasks where required to meet deadlines or ensure completion.   Client Relationship & Consultation * Act as a trusted advisor for customer C-suite and senior IT leadership, translating complex technical concepts into business outcomes. * Maintain strong and transparent communication with clients through regular updates and collaboration. * Ensure a high-quality client experience with proactive issue resolution and professional engagement. * Identify opportunities for process improvement and technical advancement within client environments.   Technical Proficiency * Maintain working knowledge across core infrastructure areas including: * Microsoft 365 administration and migrations * Azure and AWS environments * File and domain migrations * Networking fundamentals (switches, firewalls, VPNs, wireless) * Virtualization and server infrastructure * Ability to perform hands-on engineering work when necessary to keep delivery moving forward. * Strong understanding of interdependent systems, infrastructure, and migration methodologies.   Leadership and Collaboration * Lead a small team of engineers through coordination, technical direction, and delivery ownership. * Promote collaboration, documentation consistency, and adherence to PMO standards. * Mentor and provide guidance to team members to enhance technical capability and delivery quality. * Foster an environment of accountability, continuous learning, and teamwork.   KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Technical Proficiency: * Broad knowledge across systems infrastructure, networking, and cloud platforms (M365, Azure, AWS). * Strong ability to lead and deliver multi-phase technical projects across diverse technology stacks. * Exceptional communication and client engagement skills with executive-level presence. * Experience in merger and acquisitions (M&A) environments or multi-organization integrations is highly desired. * Strong documentation and organizational abilities. * Minimum of 5 years in systems engineering, solutions delivery, or technical leadership roles, preferably within an MSP or equivalent technical services environment. * One associate- or mid-level certification, or completion of a relevant certification within 90 days of hire; an IT or Computer Science degree may substitute this requirement.   Certifications and Bonus Skills * Relevant certifications such as PMP, Six Sigma, CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, or AWS Certified Solutions Architect are highly desirable. * Strong understanding of Microsoft 365, Azure, and migration toolsets. * Experience leading projects involving infrastructure consolidation or cloud adoption initiatives.   Why work at Netcov? * We believe in: Innovative Solutions, Professional Growth, Competitive Compensation, Continuous training, & Collaborative Culture   Role Logistics * This is a full-time, exempt position * This position may require travel to client or company offices where locations will vary.