Ncontracts

Build and maintain software as part of a cross-functional team, focusing on high-quality, useful software for customers. | Experience with .NET, React or similar frameworks, cloud platforms, API security, Git, SQL, CI/CD, and code reviews. | Software Developer L3 Remote | Product and Development | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE Ncontracts is hiring a Software Developer – L3. This role will be tasked with building software as part of a cross functional team alongside other developers, designers, product management, and QA. You will be responsible for helping to break down work, maintaining strong communication with your teammates about the work you are doing, and holding yourself and your teammates accountable for creating high quality, useful software to our customers. A Software Developer – L3 at Ncontracts is expected to exhibit the following attributes: Intentional mentorship: Ncontracts is dedicated to teaching and growing talent and expects everyone to help those less experienced. Honesty: Whether reviewing code, participating in retrospectives, or working with your team on what direction to take a feature, we expect openness and honesty. Honesty creates trust, and we believe that all great teams are built on trust. Low Ego: Have confidence in your skills and experience but be willing to alter your opinions and ideas when another, better one comes along. Have strong opinions, but loosely held. Instinctive troubleshooting: Rapid diagnosis and resolution of bugs or problems is essential to a productive team, and we expect you to have significant knowledge from experience to bring to bear. Deep Curiosity: You will be expected to research new and exciting technologies, perfect the use of existing technologies, and discover new libraries, tools, and processes that can affect change across the organization. Motivation: You are a natural self-starter, and you enjoy solving problems. You can jump in with minimal instruction and figure out what should be done. It is expected you will have the following: Expertise in one or more of the following languages and their common frameworks: .NET Core / .NET Framework, and C#, .NET MVC & Web API, React or similar frameworks like Vue.js or Angular Exposure to AI-assisted coding tools and modern development practices Experience in cloud platforms like Azure or AWS Understanding of API Security and OAuth Familiarity with distributed version control systems like Git Solid understanding of SQL best practices Experience writing unit tests Experience building and working with CI/CD pipelines with an understanding of PowerShell. Experience giving and receiving code reviews, both live and written. It is helpful for you to have at least some of the following: Experience working in horizontally scaling systems Experience in or knowledge of message/event driven architecture patterns and distributed systems architecture Familiarity with systems integration Experience working with an integrated design team An automation mindset WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $100,000 to $130,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Own and develop platform services and APIs to enable product teams and external integrations, ensuring scalability, security, and developer experience. | Requires 5+ years in B2B SaaS product management, with experience in platform, infrastructure, or developer tools, and strong technical depth in system design and API strategies. | Senior Product Manager Remote | Product and Development | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE We're seeking a Senior Product Manager to own product strategy and execution for our Platform Services - the foundational infrastructure and shared capabilities that power our entire GRC portfolio serving 5,000+ financial institutions. This role exists because as we evolve from point solutions to an integrated AI-native platform, we need world-class platform services that enable faster feature delivery, better user experiences, and seamless integration across our product ecosystem. You'll define and build the platform capabilities that other product teams depend on - authentication, APIs, integrations, data models, AI infrastructure, and core services that create leverage across the organization. Your work will directly impact every product we ship and every customer we serve. This is a hands-on IC role focused on platform product management (70%) with strategic partnership across engineering and product teams (30%). You'll work across all product lines - GRC, vendor management, audit, and beyond - partnering with Platform Engineering to build scalable, shared services while collaborating with product managers, architects, and engineering leaders throughout the organization. WHAT YOU OWN Core Responsibilities Product Discovery & Definition (70%) Own the platform services roadmap, prioritizing investments that maximize leverage across all product lines and accelerate feature delivery organization-wide Define platform capabilities including APIs, integration frameworks, authentication/authorization, data services, AI infrastructure, and shared UI components Partner with product managers across all Ncontracts products to understand their needs and translate them into reusable platform capabilities Write comprehensive technical specifications, API designs, and platform documentation that give Engineering clear direction Drive platform architecture decisions in collaboration with Engineering leadership, balancing scalability, performance, security, and developer experience Define platform adoption metrics and success criteria; track usage by internal teams and measure impact on development velocity Lead customer discovery with enterprise clients to understand integration requirements, API needs, and platform expectations Conduct competitive analysis of platform capabilities across GRC and enterprise SaaS vendors Champion platform-first thinking across the organization, building awareness of platform capabilities and driving adoption Cross-Functional Partnership & Enablement (30%) Partner with product managers across all product lines to understand their platform needs and ensure platform services enable their product roadmaps Collaborate with Engineering leadership on technical strategy, architecture decisions, and infrastructure investments Work with Solutions Engineering and Customer Success to understand enterprise integration requirements and API use cases Create internal developer documentation, guides, and enablement materials for platform services Present platform roadmap and capabilities to internal stakeholders and technical audiences Partner with Security and Compliance teams to ensure platform services meet regulatory and security requirements Support Sales Engineering with platform capabilities, API documentation, and integration demonstrations for enterprise prospects Build relationships with technology partners and ISVs to define integration requirements and opportunities Key Objectives Build Platform Leverage - Create reusable capabilities that accelerate feature delivery across all products. Success means faster time-to-market for product teams and reduced engineering redundancy. Enable Ecosystem Growth - Design APIs and integration frameworks that support customer integrations, partner ecosystems, and third-party developers. Create platform capabilities that drive competitive advantage. Drive Platform Adoption - Ensure internal product teams leverage platform services effectively. Build developer experience and documentation that makes platform capabilities easy to discover and use. Scale the Infrastructure - Define platform capabilities that support our growth from 4,000 to 10,000+ customers while maintaining performance, security, and reliability across all product lines. WHAT YOU BRING Required Experience & Attributes 5+ years of product management experience in B2B SaaS, with at least 2+ years focused on platform, infrastructure, or developer products Proven track record building platform services, APIs, or developer tools that enabled other teams or external developers Strong technical depth with ability to engage in architecture discussions and understand system design trade-offs Experience defining API strategies and designing RESTful APIs or other integration frameworks Demonstrated success working with platform engineering teams in complex technical environments Understanding of cloud infrastructure, microservices architecture, and modern SaaS platform patterns Experience with platform adoption metrics and measuring developer productivity Outstanding communication skills with ability to translate technical concepts for non-technical audiences and business concepts for technical audiences What Makes You Successful (Experience Level Agnostic) Technical Product Thinker - You understand architecture, APIs, and infrastructure well enough to make informed product decisions. You speak the language of engineers but think like a product manager. Platform-First Mindset - You naturally think about reusability, leverage, and building capabilities that create compounding value. You get excited about infrastructure that enables others. Developer Empathy - You understand what makes platform services great from the perspective of the internal teams and external developers who use them. You obsess over developer experience. Strategic Yet Pragmatic - You balance long-term platform vision with near-term delivery needs. You know when to build the perfect solution versus the pragmatic one. Influence Without Authority - You drive adoption through great products and relationships, not mandates. Product teams want to use your platform because it makes their lives easier. Systems Thinker - You see how pieces fit together across the product portfolio and anticipate downstream impacts of platform decisions. Ideal Profile Additions Experience building AI/ML infrastructure or platforms that enable AI-powered features Background in API products, developer platforms, or platform-as-a-service offerings Experience with integration platforms, iPaaS solutions, or middleware Understanding of enterprise authentication, authorization, and security frameworks (SSO, SAML, OAuth, RBAC) Exposure to financial services technology or highly regulated industries Experience with open API standards, webhooks, and event-driven architectures Technical background (engineering, computer science) or formal training in software development What Sets This Role Apart This is a rare opportunity to build the platform foundation for a rapidly growing GRC software company serving thousands of financial institutions. As we consolidate our product portfolio and build AI-native capabilities, you'll define the infrastructure that enables our entire product strategy. You'll work across all product lines - not just one domain - giving you broad visibility and impact across the organization. You'll have the autonomy to shape platform architecture while working with talented engineering teams and product leaders. For someone who loves infrastructure, APIs, and enabling other builders, this role offers exceptional technical scope and organizational impact. WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $135,000 to $155,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Leading and developing a team to ensure high-quality client onboarding and project execution in a SaaS environment. | Minimum of 5 years leading implementation or client delivery teams, with strong communication, analytical, and project management skills, preferably in SaaS or risk management. | Manager - TPRM Implementations Remote | Client Services | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE The Manager, TPRM Implementations is responsible for leading a team of Implementation Specialists dedicated to onboarding clients onto Ncontracts’ Third-Party Risk Management (TPRM) solutions. This role ensures consistent, high-quality client experiences by driving operational excellence, project efficiency, and continuous process improvement. The Manager will coach and develop team members, monitor key performance metrics including utilization, project completion timelines, client satisfaction, and retention indicators; and identify and implement strategies for improvement. This leader will play a key role in evolving and scaling TPRM implementation practices, promoting best-in-class service delivery and long-term client adoption. ESSENTIAL FUNCTIONS • Lead, mentor, and develop a team of TPRM Implementation Specialists, fostering a high-performance, client-focused culture. • Oversee all client implementation projects for Ncontracts’ TPRM solutions—ensuring quality, timeliness, and alignment with client objectives. • Monitor key performance metrics including utilization, project completion timelines, CSAT, and retention indicators; identify and implement strategies for improvement. • Manage team utilization allocations to ensure departmental efficiency and profitability. • Establish and maintain scalable, repeatable processes for onboarding, training, and project execution to drive consistency and operational efficiency. • Collaborate cross-functionally with Sales, Customer Success, Product, Enablement and Support teams to ensure seamless client handoffs and unified customer experience. • Partner with leadership to refine implementation methodologies, toolsets, and documentation to support scalability as the client base grows. • Conduct regular performance check-ins with team members; identify opportunities for growth, provide coaching, and deliver constructive feedback. • Proactively identify risks or barriers to successful project completion and drive resolution through coordination with internal teams. • Digital & Automation lens that helps leverage tools for Time-To-Value & Customer Experience • Champion the client experience, ensuring every implementation supports client outcomes and reinforces Ncontracts’ reputation for excellence. QUALIFICATIONS • 5+ years of experience leading implementation, onboarding, or client delivery teams—preferably in SaaS, financial services, or risk management required. • Minimum of 7 years’ experience in client-facing role required  • Understanding of vendor risk management (TPRM) concepts and best practices preferred. • Proven ability to coach, mentor, and develop talent, fostering a collaborative and accountable team culture. • Experience managing metrics such as utilization, CSAT, and project delivery efficiency to drive measurable outcomes. • Proficiency with project management systems (such as TaskRay or Monday.com) and familiarity with CRM, ticketing, and workflow automation tools. • Exceptional communication and interpersonal skills, with the ability to engage effectively with executives, clients, and internal teams. • Strong analytical and problem-solving skills, with the ability to translate data insights into actionable improvements. WE OFFER • A fun, fast-paced work environment • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $85,000 to $115,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Designing and managing enterprise-scale cloud infrastructure solutions across Azure and AWS, including CI/CD, security, and observability. | Proven experience with cloud platforms, infrastructure-as-code, CI/CD, security, and mentoring engineers, with professional certifications in Azure and AWS. | Senior Cloud Engineer Remote | Product and Development | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE We are currently seeking a Senior Cloud Engineer to join our growing team! The Senior Cloud Engineer reports to the Director of Platform Engineering and is responsible for architecting and managing enterprise-scale cloud infrastructure solutions across both Azure and AWS with strong proficiency in both platforms. The primary role of the Senior Cloud Engineer is to design and implement mission-critical infrastructure, establish organizational standards, and mentor junior and mid-level engineers. You will make complex architectural decisions in both Azure and AWS, ensuring our infrastructure supports scalability, reliability, and performance optimization. You will architect solutions using infrastructure-as-code (Terraform, Azure Bicep, ARM Templates, AWS CloudFormation) and implement enterprise-scale CI/CD pipelines using Azure DevOps, GitHub Actions, and AWS CodePipeline. You will provision and maintain AI service infrastructure, ensuring high availability of model endpoints while implementing gateways, monitoring, and cost attribution workflows. Your work includes designing containerized platforms using AKS and EKS, implementing comprehensive observability using Dynatrace, and managing message queuing systems for event-driven architectures. In this role, you will implement security best practices across both platforms including IAM, secrets management, and compliance frameworks. You will perform performance tuning, lead incident response efforts, and optimize cloud spending through FinOps practices. You will mentor L1-L3 engineers, contribute to infrastructure standards and runbooks, and collaborate with development teams to ensure infrastructure supports application requirements. You work with both Azure and AWS platforms daily to support mission-critical production workloads. [This position shares an on-call rotation with other teammates. The position is restricted to North America. Normal working hours are Monday through Friday, 8:00AM – 5:00PM, however evening and weekend work may occur.] YOU WILL Design and implement cloud infrastructure solutions across Azure and AWS, focusing on scalability, reliability, and performance optimization Build and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, and AWS CodePipeline with automated testing and deployment strategies Implement and optimize containerized applications using Azure Kubernetes Service (AKS), AWS Elastic Kubernetes Service (EKS), and container orchestration with Docker and Kubernetes Develop infrastructure-as-code solutions using Terraform, Azure Bicep, ARM Templates, and AWS CloudFormation with emphasis on modularity and reusability Implement comprehensive observability solutions using Azure Monitor, AWS CloudWatch, Dynatrace, or similar tools, creating dashboards, alerts, and monitoring best practices Provision and maintain AI service infrastructure, ensuring high availability of model endpoints, implementing fallbacks and guardrails, deploying central AI platform components (proxies, gateways, monitoring), and managing observability, logs, and cost attribution workflows Design and manage message queuing systems for event-driven architectures using RabbitMQ, Kafka, Azure Service Bus, AWS SQS/SNS, and third-party solutions Optimize cloud storage solutions across platforms: Azure (Blob Storage, Files, Data Lake Storage) and AWS (S3, EBS, EFS) Implement security best practices across both platforms including: IAM policies and role-based access control (Azure RBAC, AWS IAM), Secrets management (Azure Key Vault, AWS Secrets Manager), Certificate lifecycle management (Azure Key Vault, AWS Certificate Manager), Network security (Azure NSG/Firewall, AWS Security Groups/Network Firewall) Perform performance tuning and scalability optimization for applications, including load testing and capacity planning Conduct incident response, root cause analysis, and implement improvements to prevent recurrence Collaborate with development teams to ensure infrastructure supports application requirements and deployment needs Mentor L1, L2, and L3 engineers on cloud technologies, DevOps practices, and troubleshooting techniques Contribute to infrastructure standards, best practices documentation, and runbook development Support disaster recovery planning and backup/restore procedures with testing and validation Monitor and optimize cloud spending through FinOps practices, implementing cost-saving measures across both platforms Work with both Azure and AWS platforms daily to support mission-critical production workloads The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities YOU BRING (Qualifications) 6+ years of experience in cloud infrastructure, DevOps, or SRE roles with proven technical expertise Strong proficiency in both Azure and AWS cloud platforms with demonstrated capability to architect and implement solutions in either environment Professional-level certifications in both platforms: Azure Solutions Architect Expert (AZ-305) - Required, and AWS Certified Solutions Architect - Professional (SAP-C02) - Required Demonstrated strong proficiency with cloud-native services across both platforms: Compute (Azure VMs/App Service/AKS and AWS EC2/Lambda/EKS), Storage (Azure Blob Storage/Data Lake and AWS S3/Glacier), Networking (Azure VNet/Load Balancer/Application Gateway and AWS VPC/ALB/NLB/API Gateway), Databases (Azure SQL/Cosmos DB/PostgreSQL and AWS RDS/Aurora/DynamoDB), Serverless (Azure Functions/Logic Apps and AWS Lambda/Step Functions), Containers (AKS and EKS) Expert-level proficiency with infrastructure-as-code tools: Multi-cloud (Terraform - required), Azure (Bicep, ARM Templates), AWS (CloudFormation, AWS CDK) Experience building and maintaining CI/CD pipelines across platforms (Azure DevOps, GitHub Actions, AWS CodePipeline) Strong proficiency with observability and monitoring tools: Azure Monitor/Application Insights, AWS CloudWatch/X-Ray, Third-party (Dynatrace, Datadog, Prometheus, Grafana) Experience implementing message queuing systems (Azure Service Bus, AWS SQS/SNS, RabbitMQ, Kafka) Working knowledge of cloud storage solutions and data architectures across both platforms Demonstrated experience with security best practices: Azure AD/Azure RBAC/Azure Key Vault, AWS IAM/AWS Organizations/AWS Secrets Manager, Network security across both platforms Proven ability to perform performance tuning and scalability optimization for production applications Strong problem-solving skills with ability to troubleshoot complex distributed systems independently Excellent communication skills and demonstrated ability to mentor junior and mid-level engineers Bachelor's degree in Computer Science, Engineering, or equivalent practical experience BONUS POINTS (Preferred Qualifications) Additional professional certifications: Azure DevOps Engineer Expert (AZ-400), AWS Certified DevOps Engineer - Professional, Azure Security Engineer Associate, AWS Certified Security - Specialty Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Application Developer (CKAD) Experience architecting complex multi-cloud and hybrid-cloud solutions Hands-on experience with caching solutions (Azure Redis Cache, AWS ElastiCache) Experience with database administration and optimization: Azure SQL Database/Cosmos DB/PostgreSQL for Azure, AWS RDS/Aurora/DynamoDB Experience with distributed search platforms (Azure Cognitive Search, AWS OpenSearch, Elasticsearch) Experience with data platforms and ETL tools: Azure Data Factory/Azure Synapse Analytics, AWS Glue/AWS Data Pipeline, Snowflake/Databricks Deep knowledge of microservices architecture and RESTful API design Experience with deployment automation tools (Octopus Deploy, Spinnaker, ArgoCD) Experience with automated testing frameworks and quality assurance for infrastructure Proficiency with version control workflows (Git flow, trunk-based development) Experience with agile methodologies (Scrum, Kanban) and project management tools Knowledge of compliance frameworks and security standards (SOC 2, ISO 27001, HIPAA, PCI-DSS) Understanding of advanced networking: Azure (VNet peering, Private Link, ExpressRoute), AWS (VPC peering, PrivateLink, Direct Connect) Experience creating technical documentation and knowledge bases Experience with service mesh technologies (Istio, Linkerd, AWS App Mesh) Experience with chaos engineering and resilience testing Contributions to open-source infrastructure or DevOps projects WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $135,000 to $165,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lead client transitions and onboarding, manage project milestones, provide consultative guidance, conduct training, and collaborate across teams to ensure successful implementation and client satisfaction. | At least 2 years of implementation or training experience, proficiency with Microsoft Office and web conferencing tools, strong communication and organizational skills, and ability to manage projects independently and in teams. | Implementation Specialist - TPRM Remote | Client Services | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE The TPRM Implementation Specialist is responsible for leveraging best-in-class implementation practices to successfully onboard Ncontracts clients. This role manages project tasks to ensure the timely completion of key milestones, collaborates with team members to facilitate accurate system conversions, and provides consultative guidance on Ncontracts’ products and services to effectively meet clients’ business requirements. A successful Implementation Specialist demonstrates a strong client focus. They establish immediate rapport, quickly understand client needs, and tactfully address challenges while driving implementations forward. They also bring strong influencing skills to help clients fully adopt and utilize Ncontracts, maximizing business productivity, client satisfaction, and long-term retention. ESSENTIAL FUNCTIONS Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management. Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations. Conduct client training sessions via phone, web, or in person to support adoption and success. Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved. Ensure client requirements and objectives are well defined, documented, and understood by the project team. Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner. Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise. Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies. Transition clients to ongoing Client Support resources upon successful implementation. QUALIFICATIONS 2 years prior implementation or training experience required Experience working in Vendor Management, Business Continuity, Enterprise Risk Management and/or Lending Compliance roles preferred Knowledge or Ncontracts’ solutions a plus Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training Strong communications and interpersonal skills Demonstrated organizational and time management skills Ability to manage project completion with tight deadlines Ability to work efficiently and effectively independently and on project teams WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $50,000 to $65,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Scale Vendor Services Manager will facilitate onboarding and training sessions for small business clients while managing client support tickets efficiently. The role involves educating clients on vendor risk practices and collaborating across departments to align service delivery with organizational objectives. | An associate degree in business administration or a related field is preferred, along with administrative and customer service experience. Knowledge of vendor management regulatory compliance and the ability to communicate effectively are essential. | Scale, Vendor Services Manager Remote | Client Services | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a six-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. ROLE The Scale Vendor Services team serves as a dedicated resource for small business clients seeking effective third-party risk management support. This role operates in a dynamic group environment, where collaboration, education, and scalable service delivery are key to helping clients manage vendor compliance services confidently and efficiently. Essential Functions Facilitate group-based onboarding and training sessions for small business clients Manage client support tickets and service cases with efficiency, ensuring timely resolution Educate clients on foundational vendor risk practices aligned with small business compliance needs Support client audit requests within the identified cadence by providing detailed visibility into service status, usage, and compliance tracking across the vendor management lifecycle Collaborate across departments to align service delivery with organizational objectives Competencies Knowledge of vendor management regulatory compliance requirements applicable to financial institutions, including appropriate documentation needed based on the criticality of individual vendors. Working knowledge of the software and applications used in the documentation and delivery of vendor due diligence services. Ability to multitask and maintain organized, detailed documentation in a fast-paced environment. Ability to communicate effectively both orally and in writing. Ability to develop, draft, edit, and update strategies, protocols, and procedures. Ability to collaborate with and maintain working relationships with team members and other team leadership within the department. Ability to meet deadlines, prioritize, and effectively leverage resources and personnel. Ability to set and meet goals and objectives. Ability to continually identify service enhancements. Ability to problem solve and escalate unresolved issues. Preferred Education and Experience Associate degree in business administration, Operations Management, or a related field. Administrative and customer service experience preferred Professional Certification related to Vendor Management, Risk Management, or other similar certification WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $40,000 to $50,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.