Ncontracts

Support sales by managing due diligence, responding to RFPs/RFIs, and developing business cases for Ncontracts solutions. | Deep product knowledge, experience in configuring solutions, and ability to craft persuasive business cases. | Solutions Specialist Remote |Sales| Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE Position Summary We are seeking a highly skilled Solution Specialist to join our Deal Intelligence team. This role is critical in supporting our sales organization by providing expert guidance on Ncontracts solutions and ensuring customer requirements are met with precision and value-driven recommendations. Acting as a trusted advisor throughout the sales cycle, the Solution Specialist will leverage deep product knowledge and strategic insight to craft compelling RFP/RFI responses, configure solution environments for trials and proofs of concept, and develop persuasive business cases that clearly demonstrate the impact of our offerings. Key Responsibilities Manage Due Diligence Requests: Oversee and respond to due diligence questionnaires and customer inquiries with accuracy and timeliness. Respond to RFPs/RFIs: Deliver precise, compelling responses to Requests for Proposals and Information, recommending optimal solutions tailored to customer pain points. Product Expertise: Serve as a subject matter expert for all Ncontracts solutions, supporting sales reps and addressing customer questions. Build Business Cases: Develop persuasive business cases that clearly articulate the value of Ncontracts solutions in solving customer challenges. Solution Environment Setup: Create and configure solution environments to support Proof of Concepts (POCs), sandbox environments, and trial requests. WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $50,000 to $55,000 per year plus a variable commission plan. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Manage engineering initiatives, create milestone plans, track dependencies, and optimize resource utilization to ensure efficient delivery. | Requires 5+ years in program or delivery management, deep understanding of software development lifecycle, Agile/DevOps practices, and experience with engineering metrics and stakeholder communication. | Senior Program Manager, Engineering Delivey Remote | Product and Development | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE Reporting to the Chief Technology Officer, we are looking for a strategic and detail-oriented Senior Program Manager to drive operational excellence across all engineering workstreams at Ncontracts. The Senior Program Manager is responsible for creating comprehensive milestone plans across all engineering initiatives, managing resource allocation, tracking dependencies, and ensuring visibility into project health across the organization. This strategic position works directly with engineering leadership and in partnership with Product Operations to drive predictable delivery, optimize resource utilization, and establish engineering metrics that inform data-driven decision-making. This role is critical in ensuring Ncontracts' engineering organization operates with maximum efficiency and transparency as we scale our platform and expand our product offerings to serve the financial services industry. YOU WILL Delivery Planning & Execution Create and maintain comprehensive milestone plans for all engineering workstreams, clearly defining deliverables, timelines, and success criteria Identify and map dependencies across teams, products, and initiatives to proactively mitigate delivery risks Track project progress across all engineering teams, identifying slippage early and working with teams to develop mitigation strategies Facilitate cross-functional planning sessions and ensure alignment between engineering, product, and operations Run program status meetings and coordinate cross-team synchronization to keep initiatives on track Resource Management Manage resource allocation across engineering workstreams, ensuring optimal utilization and identifying capacity constraints Identify resource contention issues and work with engineering leadership to resolve conflicts and prioritize work Provide visibility into resource capacity planning to support strategic hiring and contractor decisions Partner with third-party vendors and offshore teams to ensure delivery commitments are understood and met Engineering Metrics & Reporting Establish and maintain comprehensive engineering metrics including velocity, cycle time, deployment frequency, and quality metrics Build and maintain executive dashboards that provide real-time visibility into engineering delivery and health Partner with Product Operations to ensure alignment on success metrics and delivery KPIs Generate regular status reports for engineering leadership and executive stakeholders Drive continuous improvement initiatives based on metrics insights and delivery patterns Process Improvement & Stakeholder Management Establish and refine delivery management processes, tools, and best practices across engineering Champion Agile/DevOps practices and drive adoption of delivery excellence standards Serve as a trusted partner to engineering directors and VPs on delivery strategy and operational excellence Navigate organizational complexity and build strong relationships across engineering, product, and business teams YOU BRING (Qualifications) 5+ years of experience in program management, delivery management, or engineering operations roles Proven track record managing complex, multi-team engineering initiatives in a software product company Deep understanding of software development lifecycle, Agile methodologies, and DevOps practices Strong analytical skills with experience establishing and tracking engineering metrics and KPIs Experience with project management tools (Jira, Asana, Linear, etc.) and data visualization platforms Excellent communication skills with ability to present complex information to executive stakeholders Strong problem-solving abilities and experience navigating organizational complexity Self-starter who can work independently and drive initiatives without constant oversight Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience) BONUS POINTS (Preferred Qualifications) Technical background with hands-on software engineering or development experience Experience in B2B SaaS or enterprise software environments Background in financial services, compliance, or risk management software Experience managing distributed or remote engineering teams Familiarity with offshore/nearshore vendor management Certifications in project management (PMP, CSM, SAFe, etc.) or Agile practices Experience building delivery management processes from the ground up Proficiency with SQL, Python, or data analysis tools for building custom metrics dashboards WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $140,000 to $180,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Evaluate and enhance TPRM solutions, develop and maintain industry-leading content, and establish thought leadership in third-party risk management. | Requires at least 3 years of experience in TPRM, understanding of industry standards, and strong communication skills. | Third-Party Risk Management Expert Remote | Product and Development | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE Ncontracts is seeking an experienced and knowledgeable Third-Party Risk Management (TPRM) Expert to serve as the company's internal authority on TPRM compliance, ensuring our solutions remain aligned with the latest regulatory guidance and industry standards. This Expert will be responsible for developing model content, evaluating platform compliance, and representing Ncontracts as a thought leader in the third-party / vendor risk management space. This position is critical to maintaining the integrity and market leadership of Ncontracts' TPRM solutions, ensuring clients have access to current, comprehensive resources that address evolving regulatory expectations and industry best practices. Key Challenges & Opportunities Regulatory Alignment: Continuously evaluate Ncontracts' TPRM solutions against emerging guidance, identify compliance gaps, and drive product enhancements that keep pace with regulatory evolution across financial and non-financial institution sectors. Content Development: Create and maintain comprehensive TPRM resources including regulatory questionnaires, model policies, risk assessments, audit programs, and educational content that serve as industry-leading tools for client success. Thought Leadership: Establish and expand Ncontracts' external presence as a TPRM authority through speaking engagements, publications, and educational initiatives that demonstrate expertise and drive market awareness. WHAT YOU WILL DO Product Evaluation & Enhancement • Evaluate TPRM solutions against current and emerging third-party risk management guidelines, identifying gaps and recommending improvements. • Partner with product and vendor services teams to prioritize enhancements, ensuring full compliance with the latest vendor expectations. • Provide expert guidance across product management verticals, including risk, compliance, lending compliance, and audit squads. Content Development & Maintenance • Develop and update TPRM/vendor management content, including regulatory and operational questionnaires, model policies, risk assessments, audits, and compliance tests. • Create Nstitute content, including certification renewal structure and coursework based on evolving guidance and regulations. • Ensure all content reflects current best practices and regulatory requirements, including cybersecurity and artificial intelligence (AI). Thought Leadership & Industry Engagement • Attend and represent Ncontracts as a subject matter expert at conferences and events, speaking on TPRM topics. • Create compelling and informative presentations for conferences, seminars, and internal training sessions. • Proactively write thought-provoking blogs, whitepapers, and other content regarding TPRM program expectations, requirements, and best practices. • Participate in the internal Content Committee as a subject matter expert. Regulatory Intelligence & Communication • Stay informed about the latest TPRM guidance, discerning differences from previous guidance, and effectively interpret and communicate implications. • Present complex TPRM concepts in clear and concise language to non-experts. • Demonstrate ability to communicate in both industry-specific terminology and plain English when necessary. Collaboration & Process Improvement • Collaborate with cross-functional teams, acting as an information resource across the organization. • Demonstrate initiative and desire to improve processes through automation and technology. • Proactively seek and seize opportunities for knowledge sharing and public speaking engagements. WHAT YOU BRING Professional Background • Bachelor's Degree in Business or Finance. • At least 3 years of experience in Third-Party Risk Management, preferably for a financial institution. • In-depth understanding of the latest TPRM guidance and its implications on financial institutions, as well as non-financial institution companies. Technical & Analytical Skills • Proven ability to assess and enhance TPRM/vendor management programs to align with evolving industry standards. • Working familiarity with key TPRM frameworks and standards. • Proficiency in creating content such as vendor questionnaires, policies, risk assessments, and compliance tests. • Attention to detail and accuracy. Communication & Leadership • Strong communication skills, including the ability to explain complex concepts to non-experts. • Experience in creating and delivering practical training and presentations. • Demonstrated experience in collaborating with cross-functional teams and acting as an information resource. Personal Attributes • Be an ideal team player (humble, hungry, and smart). • Initiative and the desire to improve processes through automation and technology. • Proactive attitude towards seeking and seizing opportunities for knowledge sharing and public speaking engagements. Preferred Qualifications • Professional certification in third-party risk management. WE OFFER • A fun, fast-paced work environment • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $85,000 to $110,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. OArj4mCcB5

Lead client transitions and onboarding, manage project milestones, provide consultative guidance, conduct training, and collaborate across teams to ensure successful implementation and client satisfaction. | At least 2 years of implementation or training experience, proficiency with Microsoft Office and web conferencing tools, strong communication and organizational skills, and ability to manage projects independently and in teams. | Implementation Specialist - TPRM Remote | Client Services | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE The TPRM Implementation Specialist is responsible for leveraging best-in-class implementation practices to successfully onboard Ncontracts clients. This role manages project tasks to ensure the timely completion of key milestones, collaborates with team members to facilitate accurate system conversions, and provides consultative guidance on Ncontracts’ products and services to effectively meet clients’ business requirements. A successful Implementation Specialist demonstrates a strong client focus. They establish immediate rapport, quickly understand client needs, and tactfully address challenges while driving implementations forward. They also bring strong influencing skills to help clients fully adopt and utilize Ncontracts, maximizing business productivity, client satisfaction, and long-term retention. ESSENTIAL FUNCTIONS Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management. Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations. Conduct client training sessions via phone, web, or in person to support adoption and success. Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved. Ensure client requirements and objectives are well defined, documented, and understood by the project team. Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner. Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise. Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies. Transition clients to ongoing Client Support resources upon successful implementation. QUALIFICATIONS 2 years prior implementation or training experience required Experience working in Vendor Management, Business Continuity, Enterprise Risk Management and/or Lending Compliance roles preferred Knowledge or Ncontracts’ solutions a plus Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training Strong communications and interpersonal skills Demonstrated organizational and time management skills Ability to manage project completion with tight deadlines Ability to work efficiently and effectively independently and on project teams WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $50,000 to $65,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Scale Vendor Services Manager will facilitate onboarding and training sessions for small business clients while managing client support tickets efficiently. The role involves educating clients on vendor risk practices and collaborating across departments to align service delivery with organizational objectives. | An associate degree in business administration or a related field is preferred, along with administrative and customer service experience. Knowledge of vendor management regulatory compliance and the ability to communicate effectively are essential. | Scale, Vendor Services Manager Remote | Client Services | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a six-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. ROLE The Scale Vendor Services team serves as a dedicated resource for small business clients seeking effective third-party risk management support. This role operates in a dynamic group environment, where collaboration, education, and scalable service delivery are key to helping clients manage vendor compliance services confidently and efficiently. Essential Functions Facilitate group-based onboarding and training sessions for small business clients Manage client support tickets and service cases with efficiency, ensuring timely resolution Educate clients on foundational vendor risk practices aligned with small business compliance needs Support client audit requests within the identified cadence by providing detailed visibility into service status, usage, and compliance tracking across the vendor management lifecycle Collaborate across departments to align service delivery with organizational objectives Competencies Knowledge of vendor management regulatory compliance requirements applicable to financial institutions, including appropriate documentation needed based on the criticality of individual vendors. Working knowledge of the software and applications used in the documentation and delivery of vendor due diligence services. Ability to multitask and maintain organized, detailed documentation in a fast-paced environment. Ability to communicate effectively both orally and in writing. Ability to develop, draft, edit, and update strategies, protocols, and procedures. Ability to collaborate with and maintain working relationships with team members and other team leadership within the department. Ability to meet deadlines, prioritize, and effectively leverage resources and personnel. Ability to set and meet goals and objectives. Ability to continually identify service enhancements. Ability to problem solve and escalate unresolved issues. Preferred Education and Experience Associate degree in business administration, Operations Management, or a related field. Administrative and customer service experience preferred Professional Certification related to Vendor Management, Risk Management, or other similar certification WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $40,000 to $50,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.