Navina

Manage and expand strategic healthcare accounts, drive successful product implementation, lead client communications, and collaborate with internal teams on product planning. | 8-10 years in healthcare account/success management with experience in onboarding, renewals, population health solutions, and strong communication skills, plus 50% travel. | Description Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients. Navina has been named one of the Top 100 AI companies globally by CB Insights and was awarded Best in KLAS for Clinician Digital Solutions in 2025. Navina’s partners include industry-leading value-based organizations, Privia Health and Agilon. We are looking for a motivated Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization. You will be working closely with our Product, R&D, and Medical teams. Responsibilities • Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement • Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value • Be the voice of the clients and the internal focal point for any client need • Own client communications and account operations: Set up, facilitate, and lead personal & group F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities • Track, monitor, and manage accounts with specific KPIs for clients on the Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc) • Take part in product cycles, roadmap planning, and execution Requirements • 8-10 years of successful experience in account/success management, focused on larger healthcare organizations, such as health systems or IDN/ACO or MSO networks. • Project management experience including managing Customers' Onboarding process, owning and managing all aspects of clients from activities from Close-Won to Go-Live and product Value • Experience in managing customers' renewal process, with a high retention rate track record • Experience deploying population health solutions in value-based care provider organizations • Ability to work independently as well as part of a team in a fast-paced environment • Strong communication and storytelling skills • The position requires 50% travel based on business needs • Technical background - Advantage • Experience in sales - Advantage

Manage and expand strategic healthcare accounts, drive successful product implementation, lead client communications, and collaborate with internal teams on product planning. | 8-10 years in account/success management with large healthcare organizations, project management of onboarding and renewals, experience with population health solutions, strong communication skills, and willingness to travel 50%. | Description Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients. Navina has been named one of the Top 100 AI companies globally by CB Insights and was awarded Best in KLAS for Clinician Digital Solutions in 2025. Navina’s partners include industry-leading value-based organizations, Privia Health and Agilon. We are looking for a motivated Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization. You will be working closely with our Product, R&D, and Medical teams. Responsibilities Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value Be the voice of the clients and the internal focal point for any client need Own client communications and account operations: Set up, facilitate, and lead personal & group F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities Track, monitor, and manage accounts with specific KPIs for clients on the Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc) Take part in product cycles, roadmap planning, and execution Requirements 8-10 years of successful experience in account/success management, focused on larger healthcare organizations, such as health systems or IDN/ACO or MSO networks. Project management experience including managing Customers' Onboarding process, owning and managing all aspects of clients from activities from Close-Won to Go-Live and product Value Experience in managing customers' renewal process, with a high retention rate track record Experience deploying population health solutions in value-based care provider organizations Ability to work independently as well as part of a team in a fast-paced environment Strong communication and storytelling skills The position requires 50% travel based on business needs Technical background - Advantage Experience in sales - Advantage

Drive revenue by managing complex sales cycles and building relationships with healthcare executives to close strategic deals. | Bachelor’s degree, 5+ years healthcare sales experience, knowledge of health system ecosystem, proven C-suite sales success, CRM proficiency. | Description Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients. Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon. As part of our expansion in the US, we are looking for an experienced Director of Enterprise Solutions to join our amazing team of mission-driven individuals. The Director of Enterprise Solutions is a direct sales/individual contributor position covering a regional territory that is focused on high-level strategic sales to health systems, ACO’s, APC’s, and MSO’s. This consultative position requires a polished individual who can help navigate potential customers through complex sales cycles. To be successful in this role, you will understand how to go after new business and build relationships with potential customers. The ideal candidate will possess relevant healthcare sales experience working with diverse healthcare groups and partnerships with C-suite and director-level executives. About You: You are a dynamic, high-energy, highly effective and engaging consultative salesperson with a strong foundation and proven track record for managing opportunities through the entire sales cycle. You are a tireless hunter who is self-directed, internally motivated, and operates with personal integrity. You are looking for the opportunity to truly make a difference in healthcare and grow your career while having fun in a positive and innovative culture. Responsibilities Revenue generation with targeted, large, strategic opportunities Identifying, developing, qualifying, and closing opportunities to meet revenue targets Build and maintain relationships with C-level executives in healthcare groups Conduct sales meetings and deliver presentations to key decision-makers Utilize CRM system effectively, ensuring information and sales forecasts are accurate Prioritize opportunities and coordinate with your internal team to provide the best customer experience Move the needle. You will develop strategies and execute them Remote. Traveling as necessary during the sales process and to conferences- Estimate up to 25% Requirements A Bachelor’s degree in Business, Marketing, or related technical area 5+ years’ healthcare sales experience Knowledge of the health system ecosystem including the interplay between health plans and providers, as well as the structure of integrated delivery networks. Must have experience selling to C-suite individuals within healthcare, including presenting and negotiating large opportunities, with a proven track record as a top performer A strategic, consultative sales mentality Experience using a CRM to manage all business and sales opportunities You should probably apply if you also have the following: Saas experience Insane work ethic - you’re a hard worker and love to be challenged Multi-tasking - you can simultaneously respond to emails and answer the phone Positive energy - you come to work every day excited to tackle everything on your plate Passion – you are truly focused on making a difference in healthcare You’re self-motivated, have a start-up mentality, and someone that can drive their own success and find solutions You should definitely apply if: You leave a positive lasting impression on everyone you interact with You are consistently the top sales producer on your team Culture fit and mission matter to you You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!