Naveris

Lead and support patient navigation specialists to ensure smooth patient experience and operational efficiency in diagnostic testing workflows. | 2+ years in patient services or healthcare operations, mentoring experience, strong communication and Salesforce skills, with preferred knowledge of phlebotomy and lab workflows. | About Us Naveris is a rapidly growing precision oncology diagnostics company on a mission to change the way HPV-driven cancers are detected, monitored, and managed. Our flagship test, NavDx®, is a cutting-edge, blood-based Lab Developed Test (LDT) that detects circulating Tumor Tissue Modified Viral (TTMV®)-HPV DNA. NavDx provides clinicians with earlier insights into recurrence, enabling more informed and personalized patient care and outcomes. Opportunity The Patient Navigation Team Lead plays a critical role in ensuring patients have a seamless, positive experience across the NavDx testing journey. This role provides day-to-day leadership, guidance, and operational oversight to the Patient Navigation Specialists, enabling the team to meet productivity, quality, and communication standards. The Team Lead serves as the primary escalation point for complex cases, ensures adherence to established workflows, partners cross-functionally to resolve operational barriers, and drives continuous improvement across patient-facing processes. Job Responsibilities Reporting to the Patient Navigation Operations Manager, you will be supporting patients and physicians as they order the NavDx blood test. Duties include: Team Leadership & Oversight Provide daily coaching, support, and direction to Patient Navigation Specialists. Monitor workload distribution and adjust assignments to balance case volume and ensure timely follow-up. Serve as the first point of escalation for complex patient situations, workflow exceptions, and provider concerns. Conduct regular 1:1s, performance check-ins, and feedback discussions in alignment with department expectations. Assist in onboarding and training new hires, reinforcing adherence to SOPs, scripts, and Salesforce requirements. Operational Execution Oversee end-to-end case handling for mobile phlebotomy, Surveillance Testing Program orders, and patient outreach workflows. Ensure patient communication is professional, accurate, timely, and compliant. Maintain expert-level understanding of provider preferences, Naveris Arranged Phlebotomy workflows, kit dispatch logic, and case status requirements. Identify gaps in communication, process adherence, or system efficiency and recommend solutions. Quality & Compliance Audit case notes, call logs, and system documentation to ensure accuracy, completeness, and consistency. Support escalation management (complaints, HIPAA concerns, billing questions, and welfare checks) in partnership with leadership. Ensure all staff follow approved scripts, verification processes, and patient privacy standards. Cross-Functional Partnership Collaborate with Clinical Operations, Lab Operations, Billing, Sales, and Product teams to resolve issues impacting patient experience. Surface systemic challenges, vendor concerns, and recurring workflow blockers to Operations leadership. Provide actionable insights and feedback to support platform improvements, vendor performance, and workflow automation. Reporting & Metrics Track individual and team performance trends, including case turnaround time, follow-up adherence, call metrics, and patient outcomes. Support leadership in preparing operational updates, dashboards, and process reports. Identify opportunities to improve productivity, reduce manual work, and enhance patient satisfaction. Requirements: Required 2+ years experience in patient services, healthcare operations, customer support, or related role Demonstrated success mentoring or coaching peers Strong communication and de-escalation skills High proficiency with Salesforce cases, tasks, and logging Ability to interpret workflows and apply them consistently Strong time management and prioritization abilities Preferred Experience with mobile phlebotomy coordination, laboratory workflows, or diagnostic testing Prior experience leading small teams or serving as a SME Familiarity with NavDx workflows, provider preferences, and STP logic Compliance Responsibilities Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company. Why Naveris? In addition to our great team and advanced medical technology, we offer our employees competitive compensation, work/life balance, remote work opportunities, and more! Naveris is an Equal Opportunity Employer Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don’t just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Resolve exception events in molecular diagnostics lab, ensure quality control, manage documentation, and communicate with clinical and lab teams. | Bachelor's degree preferred, experience with lab information systems or EHR, strong communication and problem-solving skills, ability to work onsite in Waltham, MA, and compliance with HIPAA. | About Us Naveris is a rapidly growing precision oncology diagnostics company on a mission to change the way HPV-driven cancers are detected, monitored, and managed. Our flagship test, NavDx®, is a cutting-edge, blood-based Lab Developed Test (LDT) that detects circulating Tumor Tissue Modified Viral (TTMV®)-HPV DNA. NavDx provides clinicians with earlier insights into recurrence, enabling more informed and personalized patient care and outcomes. Opportunity The purpose of the Exception Handling Resolution Specialist is to serve a molecular diagnostics lab in resolving exception events pertaining to patient results. You will assist the Exception Handling Resolution group in day-to-day quality control, exception cases resolution and internal/external outreach and documentation. You are responsible for ensuring that the documentation of procedures related to resolving exception cases meets all regulatory requirements, reviewing data for accuracy, and issuing test reports in a timely manner. Job Responsibilities Reporting to the Sr. Exception Handling Resolution Supervisor, you will be supporting the Clinical Lab department in ensuring the timely and complete resolution of any exception handling events as it pertains to Medical Records and patient data. Duties include: Ensure problem log resolution, GDP documentation and interdepartmental collaboration Triage exception handling requests and external inquires Report quality issues directly to the Clinical Laboratory Director Maintain and manage personal daily performance and workload Execute procedures to resolve problem log cases in a timely manner Escalate problem log cases to appropriate parties when necessary Review issues regarding problem cases with Sr. Exception Handling Resolution Supervisor, Clinical Laboratory Director, and Laboratory Management team to get direction for troubleshooting and next step directions Follow all policies and procedures for exception handling workflows Follow all company policies and procedures Follow quality assurance and quality control programs, taking corrective action when necessary Monitor Xifin rejection queue, when necessary Monitor and makes appropriate outreach for LCD Manual review queue, when necessary Monitor inquiries from the Accessioning and Portal queue in addition to the Medical Records email account Understand and recognize laboratory information system alerts and flags and takes the appropriate action Recognize when information presented on requisitions is unclear and ambiguous and knows and follows corrective actions to be taken Assist in the drafting of result reports within the scope of the position Communicate with staff to ensure highest level quality of work for each specimen received Effectively communicate via written, verbal, face-to-face, telephone, and computer methods Provide excellent patient and provider care at all times Respect and maintain the confidentiality of information relative to clients and patients Maintain CAP/CLIA compliance Requirements Bachelor’s degree or higher in a healthcare program is preferred, but not required Experience with laboratory information systems and/or electronic health records system Excellent customer service skills and history of conflict resolution History of developing and maintaining controlled procedures Ability to work independently in an extremely fast-paced, dynamic environment Must be a team player with good interpersonal skills Excellent problem-solving, organization, and communication skills Proficient in Microsoft Office Suite Able to be onsite at our Waltham, MA laboratory Compliance Responsibilities Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company. Why Naveris? In addition to our great team and advanced medical technology, we offer our employees competitive compensation, work/life balance, remote work opportunities, and more! Naveris is an Equal Opportunity Employer Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don’t just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

The Marketing Specialist will shape and execute the NavDx promotional content strategy, collaborating cross-functionally to create evidence-based content that drives awareness and demand. This role involves developing promotional assets and ensuring strategic alignment across teams. | Candidates should have a bachelor's degree in a relevant field and at least 2 years of marketing experience in diagnostics or healthcare. Strong writing and collaboration skills, along with the ability to translate clinical data into marketing materials, are essential. | About Us: Would you like to be part of a fast-growing team that believes no one should have to succumb to cancer? Naveris, a commercial stage precision oncology company based near Boston, MA, is looking for a Marketing Specialist – Scientific Communications to help us deliver on our Mission to develop novel diagnostics that transform cancer detection and improve patient outcomes. Our flagship test, NavDx, is a breakthrough blood-based DNA test for HPV-induced cancers, clinically proven and already trusted by tens of thousands of patients and physicians across the U.S. The Opportunity The Marketing Specialist will play a key role in shaping and executing the NavDx promotional content strategy from a scientific standpoint. This individual will collaborate cross-functionally to create compelling, evidence-based content that drives awareness, education, and demand for NavDx. You will work closely with Clinical Affairs, Sales, and Marketing teams to ensure strategic alignment, deliver impactful tools, and optimize our presence across all marketing channels. This role may be based on-site at our Waltham, MA office, or remote in the US with occasional travel to Waltham, MA. Job Responsibilities: Content Strategy & Development Lead the creation of a comprehensive NavDx promotional content strategy that supports brand positioning and growth objectives. Translate complex clinical data into compelling, customer-focused messaging for both healthcare providers and patients. Develop high-impact promotional assets, including brochures, presentations, digital campaigns, videos, and case studies. Ensure consistency in messaging and branding across all materials and touchpoints. Collaboration with Clinical Affairs Partner with the Clinical Affairs team to align promotional content strategy with the publication strategy. Leverage emerging clinical evidence to craft timely, scientifically accurate content that supports provider education and adoption. Maintain a deep understanding of NavDx data and competitive literature to inform messaging and positioning. Sales Enablement Collaborate with the Sales team to create engaging sales tools, training resources, and presentations to support customer conversations. Gather feedback from the field to continuously refine messaging and develop content that resonates with target audiences. Content Syndication & Channel Optimization Partner with the Marketing team to syndicate content across multiple channels, including email, digital, social media, conferences, and webinars. Track engagement metrics and campaign performance to refine strategy and improve ROI. Experience and Qualifications Bachelor’s degree in Marketing, Communications, Life Sciences, or related field. 2+ years of marketing experience in diagnostics, biotech, pharma, or healthcare, with a focus on promotional content strategy. Proven ability to translate clinical data into impactful marketing materials. Experience collaborating with cross-functional teams, including Clinical Affairs, Sales, and Product Marketing. Strong understanding of competitive dynamics in the diagnostics or oncology space. Excellent writing, storytelling, and presentation skills. Results-driven mindset with experience leveraging analytics to inform strategy and measure success. Why Naveris? At Naveris, we are passionate about our mission and committed to fostering a supportive and innovative work environment. We offer: Competitive compensation A focus on work-life balance Opportunities for professional growth and development A diverse, inclusive, and collaborative team culture If you are a strategic marketer who thrives in a fast-paced, collaborative environment and are excited to help bring innovative diagnostics to the clinicians and patients who need them most, we’d love to hear from you.