Navan

Lead security strategy and architecture for product security and security engineering teams, focusing on scalable security frameworks, AI security implications, and cross-functional collaboration. | Extensive experience in security engineering or software engineering, with leadership in security domains such as threat modeling, architecture reviews, and security tooling, along with deep technical expertise in full-stack security, identity management, and compliance standards. | Navan is looking for a visionary Director of Security Engineering to lead the charge in protecting our customer-facing products and internal tools. As we pivot toward a future defined by AI-driven natural language interfaces, you will be the primary architect of a security strategy that balances rapid innovation with world-class defense-in-depth. Reporting directly to the CISO, you will oversee two critical pillars of our defense: Product Security (S-SDLC, Threat Modeling, Pentesting) and Security Software Engineering (Core AuthN/AuthZ, Encryption Services). Your mission is to ensure that security is not a bottleneck, but a built-in feature of everything Navan builds. What You’ll Do Strategic Leadership: Own the overall strategy and roadmap for the Product Security and Security Engineering programs. Scale the Function: Develop and scale a "shift left" security culture by integrating automated security tooling and "Security as Code" solutions directly into the IDE / CI. Architect Core Services: Oversee the design and implementation of highly scalable security frameworks for authentication, authorization, and encryption, including cutting-edge transitions to Passkeys. AI & Emerging Tech: Secure the next generation of Navan products, specifically focusing on the security implications of LLM-integrated natural language interfaces and AI-driven workflows. Cross-Functional Partnership: Act as a key liaison between Security, Engineering, and Product teams to drive risk remediation and ensure "Security by Design". Team Building: Recruit, mentor, and manage high-performing teams, including the development of Red Team and PSIRT functions. Operational Excellence: Drive visibility into application vulnerabilities and technical debt, ensuring clear prioritization and pragmatic remediation. What We’re Looking For Experience: 12+ years in Security Engineering or Software Engineering, with at least 5 years in a senior leadership role managing technical teams. Technical Breadth: Deep expertise across the full stack, including Java Spring Framework, Cloud Infrastructure (AWS), and containerization. Identity & Access Specialist: In-depth knowledge of modern authentication (SAML, JWT, OIDC, Passkeys) and complex multi-tenant authorization frameworks. Security Domain Expertise: Proven track record in threat modeling, architecture reviews, and application penetration testing in high-risk environments (e.g., Fintech or Healthcare) Tooling Mastery: Hands-on experience with S-SDLC automation, including SAST, DAST, IAST, and SCA integration. Regulatory Knowledge: Familiarity with global compliance standards such as PCI DSS, SOC2, HIPAA, and FedRAMP. Communication & Influence: The ability to translate complex security risks into business impact for executive stakeholders while maintaining deep technical credibility with engineers. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $191,700—$426,000 USD

Lead and transform the global service organization to deliver exceptional customer experiences and operational excellence. | Extensive senior leadership experience in global operations or customer service, with proven success in scaling and transforming support functions, and expertise in emerging technologies like AI. | Navan is seeking a bold and visionary SVP, Global Operations & Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse. Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator. Reporting to the COO, you will be a proven operator and innovator, critical to driving unparalleled customer support and operational excellence at a massive global scale. What You’ll Do: • Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel • Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity • End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA) • Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success • Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan’s support into an award-winning, best-in-class organization What We’re Looking For: • 12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations • Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment • Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence • Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI) • Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones • Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets • Extensive domestic and international travel required Preferred Qualifications: • Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent preferred • Experience in tech-based global distribution or transactional systems (eg. Fintech, SaaS or a diversified conglomerate) • Experience building global support hubs and multilingual, multicultural support teams The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $255,000—$400,000 USD

Configure and maintain GDS systems and points of sale, manage security settings, collaborate with internal and external teams, and ensure operational efficiency in travel solutions. | 3+ years hands-on experience with Sabre and Amadeus GDS systems, knowledge of fare structures and corporate rates, strong communication and collaboration skills, and problem-solving ability. | Navan is growing rapidly, expanding its platform across multiple points of sale and GDS systems. As a Travel Operations Analyst - Configurations, you will play a critical role in ensuring our global travel solutions operate seamlessly. You will collaborate with internal teams, GDS partners, fulfillment partners, and travel suppliers to configure and maintain system settings that meet diverse operational requirements. Your expertise in GDS configurations and travel industry workflows will be key to launching new points of sale, optimizing operational efficiency, and resolving complex issues. What You'll Do: • Point of Sale Launch Support: • Lead operational efforts to configure and maintain new points of sale across Sabre and Amadeus GDS systems. • Work with suppliers/providers to order and set up PCCs/OIDs to meet specific customer and partner requirements. • Testing and Quality Assurance: • Create and execute test plans to validate configuration requirements, identifying and resolving issues before launch. • Document test outcomes and collaborate with internal teams to track resolutions. • Configuration Management: • Manage GDS security settings, including PCC/OID bridging, access agreements, and agent permissions. • Configure and maintain customer settings in internal tools to ensure accuracy and scalability. • Manage agent access, permissions, and configurations within GDS platforms and agent tools. • Cross-Team Collaboration: • Serve as the first point of contact for GDS partners, external vendors, and internal teams for escalations, investigations, and questions regarding configurations. • Manage supplier data (current and future) and monitor the health of supplier connections, proactively addressing issues. What We're Looking For: • Technical Expertise: • 3+ years of hands-on GDS experience in Sabre and Amadeus, with advanced knowledge of : • Sabre PCC TJR configurations • Amadeus OID configurations • Security bridging and access agreements • Agent EPR and related GDS setup • Industry Knowledge: • Familiarity with public and negotiated airfares, branded fares, fare families, hotel rates, amenities, and corporate negotiated rates. • Collaboration and Communication Skills: • Clear and concise oral and written communication skills for cross-team collaboration and stakeholder engagement. • A strong team player with a collaborative approach and commitment to knowledge sharing. • Problem-Solving and Organizational Skills: • Exceptional attention to detail, creative problem-solving skills, and the ability to multitask in a fast-paced environment. • Preferred Skills: • Proficiency with JIRA, Google Workspace tools