Navan

Design, deliver, and maintain learning content and programs aligned with global strategy, ensuring quality and stakeholder approval. | Experience in Learning and Development, knowledge of travel industry systems like Sabre and Amadeus, and customer service experience. | The Global Learning Content and Delivery Specialist contributes to the overall learning strategy and roadmap and executes the elements of the strategy that fall under their scope. In this role you will own the content build of the learning material, take part in deliveries as required and maintain our learning management system, translating the global strategy to operational impact through the design and execution of learning and development content. Global Service and Operations Content and Delivery Specialists, direct, motivate, challenge, develop and monitor team members towards our service philosophy: We provide industry-leading service to our customers for them to have an exceptional and seamless travel and expense experience, while achieving unparalleled efficiency levels. What You’ll Do: Partner with the learning content administrators to build and deliver New Hire curriculum with a focus on building efficiency in New Hire speed to competency, without compromising on quality. - Tailoring New Hire Training to the profile of our new hires ensuring maximum engagement during new colleagues' first impressions of Navan. In this role you will own the content build of the learning material, take part in deliveries as required and maintain our learning management system. Translating the global strategy to operational impact through the design and execution of learning and development content. Work with the wider learning development team create a content strategy and plan for onboarding new hires as well as pathways for existing colleagues. Ensure all learning initiatives are aligning with the Global Service and Operations learning environment and culture, allowing learners to build learning habits around content and styles of learning material. Ensure we have an up-to-date learning portfolio and that all the content is of good quality and work through a defined sign off process to ensure material is signed off by relevant stakeholders before publication. Work with the standards trainer to create a content format that standardises the way we build and deliver learning content globally, catering from regional variances and environmental conditions (e.g remote learning, hybrid learning and in office learning. Regularly connects with a wide range of stakeholders across all levels of the Global Operations and Service and wider Navan company managing relationships & influencing for successful completion of tasks and responsibilities. Is able to deliver training content which drives successful outcomes, catering to different learning needs, regional variants and environmental differences such as hybrid, remote and in office learning. Be an ambassador for feedback. Create and maintain feedback loops relating to training content and delivery, at all levels through the global operations and service organization. Ensure that feedback is encouraged, captured, championed and implemented where appropriate. Partner with internal and external stakeholders to stay ahead of changing landscapes in the travel industry - this could be working with our CAPS or Product team to build content based on product enhancements, regulation changes or sourcing strategies. Be the expert and build your knowledge and seek out continuous learning opportunities so that you become the expert across all things travel and Navan. Continue to develop your knowledge so that you are fully up to date with both travel industry standards and customer experience excellence. Working with our standards trainer, develop and implement a framework for learning and development success throughout our curriculum build. Build within consistent formats which enable the audience to take the maximum away from each learning experience. Complete and Maintain regular Learning Needs Analysis’ to assess the needs of the organization and work with Global Operations and Service leadership to implement required learning based on styles, learning gaps and region. Is able to deliver training content which drives successful outcomes, catering to different learning needs, regional variants and environmental differences such as hybrid, remote and in office learning. What We’re Looking For: Can communicate with confidence and has experience in a TMC/BT role covering all supplier products i.e air, rail, car and hotel. Understands and can use both Sabre and Amadeus to a high level. 1 Year of experience in a Learning And Development Specialist or Content role. Has experience in driving business and performance impact from a Learning & Development perspective i.e. uses a strategic and analytical mindset, and consulting skills with their stakeholders to ensure learning is the right solution to the problem. Is customer focused and understands that the overall outcome of learning and development activity is to have a positive impact on customer experience delivery. Is able to partner with the business to identify learning needs as a basis to design and deliver world class learning solutions, campaigns and programs. Creating and managing a topic relevant learning plan that meets business priorities in line with global learning strategy, plan and priorities. Can evaluate learning interventions and programs to ensure highest quality products. Drive defining key success metrics for their program in consultation with the project leads and translating that to a learning and performance data dashboard to measure ROI. Possess proficient knowledge of Learning and Development theories and methodologies to support the creation of clear and engaging learning solutions. Creates meaningful feedback loops, encouraging and championing feedback, using both qualitative and quantitative data in order to drive continuous improvement through learning activity. Uses best practices and innovative approach in design, testing, and implementation of learning programs to achieve desired results. Identifies and drives self development areas, in order to own self development and work with the Learning and Development manager to build and execute a personal development pathway. Has an in-depth understanding of different learning styles and tools available to deliver the defined learning outcomes. Must have proven stand up presentation skills and manage a class of 12+ students. Customer Service experience within a contact center or customer facing role.

Configure and maintain GDS systems and points of sale, manage security settings, collaborate with internal and external teams, and ensure operational efficiency in travel solutions. | 3+ years hands-on experience with Sabre and Amadeus GDS systems, knowledge of fare structures and corporate rates, strong communication and collaboration skills, and problem-solving ability. | Navan is growing rapidly, expanding its platform across multiple points of sale and GDS systems. As a Travel Operations Analyst - Configurations, you will play a critical role in ensuring our global travel solutions operate seamlessly. You will collaborate with internal teams, GDS partners, fulfillment partners, and travel suppliers to configure and maintain system settings that meet diverse operational requirements. Your expertise in GDS configurations and travel industry workflows will be key to launching new points of sale, optimizing operational efficiency, and resolving complex issues. What You'll Do: • Point of Sale Launch Support: • Lead operational efforts to configure and maintain new points of sale across Sabre and Amadeus GDS systems. • Work with suppliers/providers to order and set up PCCs/OIDs to meet specific customer and partner requirements. • Testing and Quality Assurance: • Create and execute test plans to validate configuration requirements, identifying and resolving issues before launch. • Document test outcomes and collaborate with internal teams to track resolutions. • Configuration Management: • Manage GDS security settings, including PCC/OID bridging, access agreements, and agent permissions. • Configure and maintain customer settings in internal tools to ensure accuracy and scalability. • Manage agent access, permissions, and configurations within GDS platforms and agent tools. • Cross-Team Collaboration: • Serve as the first point of contact for GDS partners, external vendors, and internal teams for escalations, investigations, and questions regarding configurations. • Manage supplier data (current and future) and monitor the health of supplier connections, proactively addressing issues. What We're Looking For: • Technical Expertise: • 3+ years of hands-on GDS experience in Sabre and Amadeus, with advanced knowledge of : • Sabre PCC TJR configurations • Amadeus OID configurations • Security bridging and access agreements • Agent EPR and related GDS setup • Industry Knowledge: • Familiarity with public and negotiated airfares, branded fares, fare families, hotel rates, amenities, and corporate negotiated rates. • Collaboration and Communication Skills: • Clear and concise oral and written communication skills for cross-team collaboration and stakeholder engagement. • A strong team player with a collaborative approach and commitment to knowledge sharing. • Problem-Solving and Organizational Skills: • Exceptional attention to detail, creative problem-solving skills, and the ability to multitask in a fast-paced environment. • Preferred Skills: • Proficiency with JIRA, Google Workspace tools