Nationwide Marketing Group LLC

Manage retailer relationships, guide website updates, and support retailer growth through digital tools. | Bachelor's degree or equivalent experience, 3+ years in account management or related client-facing roles, familiarity with digital marketing and website platforms. | About Us: Nationwide Marketing Group is the largest buying, marketing, and business support organization for independent retailers across appliances, furniture, bedding, electronics, and custom installation. With more than 5,000 members and 14,000 storefronts, NMG helps local businesses grow without sacrificing what makes them unique. OneShop is our Digital Division here at NMG, focused on helping independent retailers succeed in the digital space. We support 2,500+ retailers with a full suite of digital tools - from websites to SEO to online ads—all designed to help independents compete (and win) against the big box stores. At NMG we build and believe that technology should work for small businesses, not against them. Our team is fueled by hustle, heart, and a set of shared values: Problem Solving. Continuous Improvement. Delivering Value. Being Trusted Advisors. These aren’t just words—they guide everything we do to serve our members and help them realize their goals. Learn more at oneshop.nationwidegroup.org [http://oneshop.nationwidegroup.org/] and nationwidegroup.org [https://nationwidegroup.org/]. Why You Want to Work Here: At Nationwide Marketing Group, we believe our strength comes from the diversity of our people and the communities we serve. We’re committed to building teams where every individual feels valued, included, and supported to do their best work. We know that different voices and perspectives don’t just make us stronger—they help us serve our Members better. But culture at NMG goes beyond our commitment to diversity and inclusion. We’re a community built on collaboration, respect, and a shared drive to help independent businesses thrive. Here, you’ll be part of a team that celebrates wins together, tackles challenges head-on, and invests in both professional and personal growth. NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you need reasonable accommodations during the hiring process, please let us know—we’ll work with you to ensure you have the support you need. What We'll Do for You: * Competitive base pay and performance bonus, dependent on role. * Medical, Dental, Vision with low-cost coverage options * Employer Paid Basic Life/AD&D * Employer Paid Short-Term and Long-Term Disability * MetLife supplemental insurance benefit options * Matching 401K with 100% vesting * Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life * Business casual work environment * Discounts Program on Electronics, Cells Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance and more! Job Location: Remote; Open to all U.S. candidates (Raleigh, NC preferred) Job Summary: Customer Account Managers (CAMs) serve as long-term partners to independent retailers, building trusted relationships that support confidence, continuity, and sustained success online. This role focuses on understanding each retailer’s business, providing thoughtful guidance, and ensuring retailers feel confident, informed, and supported in their digital presence. CAMs are relationship-driven, attentive, and proactive professionals who combine clear communication with a genuine commitment to helping retailers grow and feel supported in their digital presence.    Job Responsibilities: * Manages a portfolio of retailer relationships with a strong focus on trust, success, and long-term partnership. * Develops a deep understanding of each retailer’s business goals and collaborates with them on strategies that support growth across online and in-store channels. * Guides and coordinates website updates to ensure alignment with each retailer’s business goals and brand. * Maintains consistent, timely communication through email, phone, and scheduled check-ins to foster strong relationships. * Leads and participates in client-facing calls, webinars, and collaborative sessions with field teams. * Conducts structured monthly website reviews, tracking progress against shared priorities and action items. * Educates and supports retailers on available tools and features to help them confidently leverage the platform. * Collaborates cross-functionally with internal teams to advocate client requests and communicate product feedback. * Identifies opportunities to enhance the retailer success and growth through additional tools, features, or optimizations.   Job Competencies: * Customer Partnership & Service Orientation: Demonstrates empathy, professionalism, and a strong commitment to delivering high-quality customer experiences. * Retail & E-Commerce Acumen: Understands retail and e-commerce environments and how digital tools support business growth. * Communication & Collaboration: Communicates clearly and collaborates effectively with retailers and internal partners using a solution-oriented approach. * Presentation & Organization: Exhibits strong verbal, written, presentation, and organizational skills to manage multiple client needs effectively. * Accountability & Self-Management: Operates independently with reliability, maintaining focus, accountability, and consistent performance. * Attention to Detail & Time Management: Applies strong organizational and time management skills to manage competing priorities accurately. * Adaptability & Pace: Performs effectively in fast-paced, high-volume, and deadline-driven environments. * Critical Thinking & Judgment: Approaches complex problems with clarity, sound judgment, and practical problem-solving skills. * Digital & Analytics Familiarity: Demonstrates working knowledge of digital marketing concepts such as Google Analytics, SEO, and SEM. * Technical Comfort: Works comfortably in a Windows-based environment and adapts easily to new tools and systems.   Basic Qualifications: * Bachelor’s degree in Marketing, Business, or a related field, or equivalent professional experience. * Minimum of three (3) years of experience in account management, project management, marketing, or a related client-facing role.   Preferred Qualifications: * Experience managing or coordinating cross-departmental projects or initiatives. * Google certifications, including Analytics Academy, or comparable hands-on experience with Google Analytics. * Experience working with website platforms such as WordPress, Shopify, Magento, or similar tools. * Experience or certification in SEO content and digital best practices.   Work Environment: Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.  General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel. **Review of applications will continue until the position is filled**