Nationwide IT Service, Inc.

Manage agile projects by collaborating with product owners and managers to define roadmaps, develop user stories, prioritize tasks, and ensure quality delivery with regular updates to IRS management. | 7+ years of agile project management experience with Agile Certified Practitioner (PMI) or Scaled Agile Academy certification, strong organizational and communication skills, and ability to pass IRS background check. | Project Manager - IRS Location: IRS New Carrollton Federal Building (NCFB) Hybrid Remote - 3 days onsite per week Agile Certified Practitioner (ACP) from the Project Management Institute (PMI) or Scaled Agile Academy preferred Nationwide IT Services (NIS) is seeking a skilled Project Manager (PM) for a potential opportunity with the Internal Revenue Service. In this position, the Project Manager will: • Utilize agile project management methodologies to successfully deliver the project and its associated products. • Collaborating closely with the IRS Product Owner and Product Manager, the PM will help define the project roadmap and develop epics, user stories, and acceptance criteria. • Facilitate a collaborative and adaptive planning process, prioritizing tasks based on the team's capacity and capabilities. • Ensure that each phase of the development lifecycle-development, testing, performance, and production-meets the required quality standards and provides weekly updates to IRS management. To be considered, candidates must have a minimum of seven (7) years of proven experience in agile methodology and principles, along with an Agile Certified Practitioner (ACP) from the Project Management Institute (PMI) or Scaled Agile Academy certification. Qualifications include: • Exceptional organizational skills, including the ability to prioritize • Ability to thrive under pressure • Strong communication skills and the ability to work well with others • Superior critical thinking capabilities • Familiar with acceleration steps or procedures working with IT and business partners • The PM will be accessible during regular business hours. • Ability to pass the IRS Minimum Background Investigation (MBI) About Nationwide IT Services NIS is an IT and Management consulting company, is a CVE-verified Service-Disabled Veteran- Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement along with Pet Insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.

Design, develop, and deliver training programs for IT service desk personnel, monitor training effectiveness, and collaborate with knowledge management teams to ensure alignment with policies and standards. | Minimum 3 years training design and delivery experience, strong communication and facilitation skills, ability to evaluate training effectiveness, and ability to obtain CBP Public Trust clearance. | Project Manager I Training Lead Remote within commuting distance of: Ashburn, VA, Orlando, FL or San Antonio, TX Ability to obtain and maintain a CBP Public Trust clearance. Nationwide IT Services (NIS) is seeking a Project Manager I - Training Lead to support the U.S. Customs and Border Protection (CBP) Office of Information & Technology (OIT). The Training Lead will be responsible for designing, implementing, and managing training programs that ensure Technology Service Desk (TSD) personnel are fully equipped to deliver world-class IT support across a 24x7x365 operation. The CBP TSD provides global IT service desk support for more than 65,000 employees, contractors, trade partners, and participating agencies at over 1,800 worldwide locations, resolving technology issues across nearly 300 applications and systems. As Training Lead, you will play a key role in enabling service desk agents to deliver responsive, customer-focused, and compliant IT support services in alignment with HDI and ITIL best practices. Project Manager I Training Lead Responsibilities Include: Training Development & Delivery • Design, develop, and deliver training programs for TSD agents, supervisors, and support staff, ensuring alignment with CBP policies and ITIL/HDI standards. • Conduct new hire onboarding training, refresher courses, and remedial sessions to strengthen skills and ensure consistency across all staff. • Create and maintain training curricula that cover technical tools, customer service best practices, ticketing processes (ServiceNow), and CBP-specific SOPs. • Monitor post-training performance to confirm knowledge transfer and ensure agents are following documented procedures. • Regularly review training effectiveness and identify opportunities for continuous improvement. • Track and report training completion, ensuring compliance with all CBP-mandated training requirements and deadlines. • Collect and analyze feedback from agents, supervisors, and government leadership to refine training content and delivery methods. • Collaborate with Knowledge Management teams to ensure training content aligns with TSD's Knowledge Management System (KMS) and service catalog items. • Support the development of training materials for new technologies or applications requiring TSD support. • Ensure all training and knowledge documentation is formatted to approved templates and meets government review standards. Training Program Oversight & Improvement Knowledge & Documentation Management Qualifications: • In-depth knowledge of training practices and techniques. • Minimum of three (3) years' experience designing and delivering training in any field. • Strong communication, facilitation, and presentation skills. • Demonstrated ability to evaluate training effectiveness and implement improvements. • Must be able to obtain and maintain a CBP Public Trust clearance. Current CBP BI access is preferred. Desired Qualifications: • Experience designing or delivering training within IT service desk or technical support environments. • Familiarity with ITIL and HDI training frameworks. • Experience supporting federal IT programs or large-scale enterprise IT environments. • Proficiency with eLearning platforms, instructional design tools, and blended learning methods. NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, an employee assistance program (EAP), and educational reimbursement, as well as pet insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.

Develop and maintain full stack web applications using modern open-source technologies, RESTful APIs, and agile methodologies while collaborating with team members and stakeholders. | 10+ years development experience with strong skills in Java, Python, JavaScript (Vue.js, Node.js), TypeScript, REST APIs, Linux, PostgreSQL, containerization, AWS, CI/CD pipelines, and agile scrum practices. | Full Stack Web Developer Information Technology Remote, USA Clearance: Ability to obtain a Public Trust clearance Position Overview: Nationwide IT Services is seeking a Full Stack Developer for an analytical, results-driven Full-Stack Developer who will work with team members to troubleshoot and improve current Full Stack applications and processes for the U.S. Geological Survey (USGS), Water Mission Area (WMA) Enterprise Technology Office (ETO). The Full Stack Developer must have experience using modern, open-source software to prototype and deploy full-stack web applications, including all aspects of server-side processing, data storage, and integration with front-end development. You should have excellent communication, computer, and project management skills. To succeed as a full-stack developer, you should be focused on building a better, more efficient program and creating a better end-user experience. You should be knowledgeable, collaborative, and motivated when working in an Agile scrum context. Duties and Responsibilities: • Web development using modern open-source web programming languages and frameworks. Developing and consuming web-based, RESTful APIs. • Experience with scalable search technology and large data sets and scaling their handling and storage; working with relational and non-relational database systems. • Experience developing applications through Test-driven development processes; use of version control systems, specifically Git and GitLab. Using and working with open-source solutions and the community. • Authoring developer-friendly documentation (e.g., API documentation, deployment operations). • Quickly researching and learning new programming tools and techniques. • Active engagement as an agile scrum team member using Jira. Job Qualifications: • Remote office. Experience as a virtual team member using MS Teams, Office 365, SharePoint, and Jira with reliable internet, responsiveness, and availability. Upload bandwidth for pair programming and video sharing is required. Ability to obtain a Public Trust clearance and secure work location. • Degree in computer programming, computer science, or a related field with 10 years of development experience, with most of that on agile development teams. • Fluency or understanding of specific languages, operating systems, and platforms. • Strong understanding of the software development life cycle and programming techniques and tools in an agile scrum environment. Excellent project and time management skills. Clearly communicates and works with stakeholders at every level. • Designs and develops continuous integration/continuous deploy workflows. Researches and implements data-as-code technologies. Defines and configures unit and integration testing platforms to ensure code correctness between releases. • Ensures the rigorous application of defined information security/information assurance policies, principles, and practices to software products in a government contract setting. Required Technical/Business Tools Experience: • Java • Python (and PyTest) • JavaScript (VUEjs, Nodejs) • TypeScript • HTML, CSS, YAML, JSON • REST API (GraphQL) • Linux (Ubuntu VMs) • Postgres (some Oracle) • Containerization (Docker, AWS ECS) • AWS (S3, SQS/SNS, Lambdas) Preferred Technical/Business Tools Experience: • CI/CD pipelines (GitLabCI, Jenkins) • Version Control (Git) • Agile (ScrumBan, Jira) About Nationwide IT Services NIS is an IT and Management consulting company, and a CVE-verified Service Disabled Veteran Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP) and educational reimbursement along with Pet Insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability or protected veteran status.