Nationwide

Lead the Personal Lines underwriting rules and technology portfolio, managing risk filters, underwriting models, and modernization to improve profitability and decision quality. | Requires 10 years of property and casualty underwriting experience, including five years of management experience; a bachelor's degree is preferred and CPCU is highly desirable. | If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role leads the Personal Lines underwriting rules and technology portfolio, translating underwriting strategy into scalable capabilities that improve decision quality, speed, consistency, customer and agent experience, and profitability. Provide business leadership across rules, risk filters, models, and related technology solutions while partnering with Underwriting, Experience, Product, Pricing, Business Insights, Technology, Operations, and Distribution. Key responsibilities Underwriting rules: Lead the strategic development, implementation, governance, and ongoing management of underwriting rules, guidelines, and related control gaps. Risk filters: Own risk-filter management end to end, including new and changed filters, testing, vendor coordination, monitoring, issue resolution, and controls. Underwriting modeling: Oversee model implementation, KPI measurement, performance analysis, recalibration impact analysis, and follow-up actions. Technology strategy: Prioritization, roadmap, and modernization opportunities. Accountability with delivery partners in managing related scope and budget. Solution delivery: Partner with Product, Pricing, Technology, Business Insights, Experience, field underwriting, and other stakeholders to design and implement underwriting solutions; coordinate UAT, post-production validation, and stabilization. Partnership: Build strong partnerships and feedback loops to ensure solutions improve usability, adoption, workflow effectiveness, and customer, agent, and field-underwriting outcomes. Efficiency and enablement: Identify automation and emerging-technology opportunities that improve underwriting speed, accuracy, consistency, and profitability. People and enterprise leadership: Lead and develop a specialized team while setting priorities, resolving dependencies, managing delivery risk, and influencing senior stakeholders across a complex, matrixed organization. Strategic priorities The leader will focus on four connected outcomes: Make underwriting strategy executable: Strengthen business-enabled rules, guidelines, and risk filters so strategy is translated into consistent, well-governed decisions with connected consideration. Monitor, measure, and adjust. Improve decision performance: Enhance Auto and Property model implementation, KPI measurement, monitoring, recalibration, and use in profitable risk selection. Improve experiences and new business activation: Partner with Experience and field underwriting to reduce friction and support an efficient journey from quote through policy issuance. Build scalable future capabilities: Set the technology roadmap and identify modernization, automation, and emerging-technology opportunities, including the potential development or adoption of a new underwriting rules engine. Deliver on countermeasures from activation kaizen. Experience and capabilities We welcome candidates with different combinations of experience. Personal Lines underwriting knowledge and the ability to connect strategy to day-to-day decisions. Experience across Auto, Property and other lines of business. Experience leading underwriting rules, risk filters, models, decisioning capabilities, or technology-enabled underwriting change. Experience with model performance, KPI analysis, recalibration, or impact assessment. Experience leading delivery through design, UAT, implementation, validation, and stabilization. Ability to build productive partnerships with Experience, field underwriting, Product, Pricing, Technology, Business Insights, Operations, and Distribution. People leadership, talent development, strategic planning, roadmap, budgeting, prioritization, risk management, and executive communication skills. Experience with underwriting decision platforms, rules engines, decision management, workflow technology, third-party data or vendors, or modernization initiatives is helpful. Familiarity with automation, analytics, AI, or other emerging technologies in underwriting #LI-KP1 #LI-Remote Job Description Summary Developing the underwriting strategy and ensuring it meets our risk appetite is essential to Nationwide's profitability and overall success. Our team utilizes our analysis and problem solving skills to enable solutions that drive underwriting efficiency and streamlined approaches. If you are a creative problem solver, have strategic agility, and are an excellent communicator, we want to know more about you! As a Director, you'll provide oversight and management of commercial or personal line product(s) staff function. We'll count on you to develop and recommend underwriting or product policies, procedures and standards and ensure coordination between corporate office and field operations. Job Description Key Responsibilities: Assists in the development of strategy and direction for the assigned product(s). Participates in key initiatives to address the product strategy and profitability objectives. Reinforces understanding, communication and execution of product/underwriting strategy. Provides technical assistance and support to state/regional underwriting and services leadership. Maintains relationships with new entities, access points and distribution channels that need the support and expertise of product/underwriting staff operations. Leads projects for assigned profitability initiatives. Ensures that each area within the function is following the formal project management process for those projects designated as high priority. Serves on various committees, project teams and industry boards as assigned. Ensures various support functions, including product functional audits, training, vendor selection and management, employee career enhancement, competitive monitoring, systems and acting as a liaison to other business units. Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions. May perform other responsibilities as assigned. Reporting Relationships: Reports to Staff Vice President or Officer. Leads a team of six or more Underwriting professionals and support staff. Typical Skills and Experiences: Education: Bachelor's degree or post-graduate studies preferred. License/Certification/Designation: Relevant professional designation such as CPCU highly desirable. Experience: Typically, 10 years of property and casualty (personal and/or commercial) lines underwriting, including at least five years of management experience. Exposure to both field and staff office operations preferred. Knowledge, Skills and Abilities: Requires proven knowledge of property/casualty products, insurance company operations, field and staff functions, industry trends, and project management. Demonstrated decision-making and strategic abilities. Ability to drive for results, deal with ambiguity, communicate with upper management, and conceptualize strategic objectives. Ability to lead staff, committees and project participants in all aspects of product/underwriting activities. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment. Frequent travel may be required. ADA: The above statements cover what are generally believed to the principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. We currently anticipate accepting applications until 11/12/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Director, Staff Underwriting - Property & Casualty : $122,000.00-$214,000.00 The expected starting salary range for Director, Staff Underwriting - Property & Casualty : $122,000.00 - $182,000.00

Underwrite complex commercial middle-market business and grow territory profitability through agency relationships, sales strategies, and business plans. | Requires about ten years of commercial-lines underwriting and sales experience, a bachelor's degree, and preferably CPCU or CIC credentials. | If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Sr Territory Production Underwriter, Middle Market Business Development will support the Commercial Middle Market Business Development Team. The territory for this position is Ohio. The qualified candidate will reside in Ohio. #LI-TH1 Job Description Summary On our team, we look for that rare professional who is both analytical and a relationship-builder. Those who can combine those talents with their entrepreneurial drive and own and manage their territory can thrive and grow with us. If this sounds like the opportunity you've been looking for, we want to hear from you! As a Senior Territory Manager, you'll work with our most complex and sophisticated distribution partners. You'll be on point to market, manage and underwrite commercial business with select agencies or brokers. We'll count on you to drive profit and premium to meet top financial goals and objectives through development, negotiation and implementation of business plans. It will be important to lead and influence agencies by creating sales strategies and implementing sales processes and practices that drive new sales, increase shelf space, profit and customer retention. Job Description Key Responsibilities: Monitors market conditions, competitive landscape and confirms information gathered within market space. Researches risk, environment and factors necessary to win accounts. Analyzes quality and quantity of risks underwritten and prepares reports accordingly. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans. Analyzes regional underwriting performance experience, identifies problems on a territory level and proposes action plan to resolve those situations. Performs analysis of the most sophisticated accounts that require combining experience, intuition and business savvy to make strategic territory and account decisions. Achieves production, profitability and service objectives. Quotes, prices and underwrites new and renewal policies and endorsements, primarily for complex or service sensitive accounts. Monitors risk selection and pricing decisions for entire agency plant, both on a book of business and individual account level basis. Decisions require review of multiple variables, using agency relationships, inspection reports and evaluation of exceptions. Navigates complex interactions necessary to influence sophisticated producers and customers. Manages workflow and intricacies of underwriting a significant volume of assigned work company tools and systems. Ensures file handling quality and workflow efficiency. Manages large, complex work and coordinates with others to meet service level agreements. Effectively influences activities of Middle Market Underwriting Team to deliver and implement select agency business plans. Drives robust agency business planning to deliver detailed performance plans with actions, accountabilities and scheduled performance checkpoints. Ensures strong territorial objectives to improve profit and pipeline management. Proactively finds opportunities for all lines of business and refers to appropriate business leaders. Plans and coordinates the efforts on new business, renewals, service plans, etc. Identifies prospects and recommends new agency appointments. Markets Nationwide products and services to help drive agency and company results, including all products that may improve offerings. Assists agency with strategies for pipeline management, producer development to earn new business in targeted industries and preferred markets. Consults with agents and internal partners to develop business solutions. Shares understanding of organizational capabilities and opportunities to drive maximum value of relationships. Consults regarding the appetite, acceptability, terms, conditions, pricing and sales techniques of large or unique businesses. Provides industry trend observations to leadership. Consults with agencies regarding risk management and coverage options and to improve retention and profitability. Proactively identifies and consults on strategies to develop new business and maximize growth and profit. Communicates with agencies to establish the company as the provider of choice for the territory for all enterprise products with an emphasis on commercial lines. Communicates product, technology changes and company objectives. Communicates market intelligence to agencies and leadership. Communicates and collaborates actively with team and leadership to share industry trends, and field underwriting experience. Completes agency visits as appropriate to develop new accounts, service existing accounts, review agency performance and enhance agency relationship. Develops and maintains strong business relationships with agency leaders, producers and key groups. Leads delivery of appropriate customer service levels. Follows up and ensures proper handling of customer service requests. Ensures that tools, training and support are in place to positively impact success for the agencies and territory. Identifies and communicates training needs and opportunities. May assist in the development or training delivery as a subject matter authority. Participates in program and product orientation meetings in conjunction with Sales/Marketing partners as the underwriting subject matter authority. Provides professional development knowledge and insight to team. May mentor and coach new Territory Managers. Manages a significant workload effectively and backs up others as needed. Monitors business plan results to determine performance and develop action plans to ensure alignment with underwriting philosophies, standards and performance expectations. Reviews business in process, lost business and drives implementation of business plan. Leads discussion for assigned agents in agency reviews. Ensures that unique agency business capabilities are assessed and emphasized as a competitive advantage. May perform other responsibilities as assigned Reporting Relationships: Reports to Director, Commercial Lines Middle Market Business Development. Typical Skills and Experiences: Education: Bachelor’s degree or equivalent experience is preferred. License/Certification/Designation: Relevant professional designation such as CPCU or CIC is preferred. Experience: Ten years of progressively more responsible underwriting and sales experience in commercial lines of business preferred. Expertise in markets consistent with our underwriting appetite and product portfolio preferred. Knowledge, Abilities and Skills: Extensive working knowledge of commercial underwriting, pricing and coverage for Middle Market business. Knowledge of company sales and underwriting standards and philosophies, company products and programs and state statutes. Solid understanding of effective sales, marketing and agency relationship management techniques. Excellent interpersonal and sales skills. Ability to build and maintain cooperative and mutually rewarding internal and external partnerships. Must have the ability to perform duties with independent judgment within underwriting authority and aligned with company underwriting standards. Demonstrated decision-making ability required in day-to-day operations where there may be unclear or competing priorities, including evaluating and recommending solutions to customer service, work processing, underwriting selection and rating and compliance. Must have the ability to resolve situations where additional support is needed to create alignment for decisions. Strong drive for results. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing Exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Heavy travel with extended stays may be required. Most incumbents work from a remote location. A valid driver's license and safe driving record are required. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Sr Territory Manager, Middle Market Business Development - Commercial Lines : $120,000.00-$213,000.00 The expected starting salary range for Sr Territory Manager, Middle Market Business Development - Commercial Lines : $120,000.00 - $180,000.00

Lead business transformation initiatives, oversee direct reports, optimize testing processes, manage performance, and drive organizational change. | Requires 8+ years in business transformation, process modeling, and data management, 3+ years of people management, and a bachelor's degree; graduate study is a plus. | Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program. This role is for a Manager, Business Delivery Quality: The following are key responsibilities and focus areas. 1. Leadership and Direct Reports The manager will start with 1direct report, creating an immediate opportunity to mentor and develop talent. By setting clear expectations and fostering a culture of quality, the manager helps team members build expertise in testing, defect management, and process optimization. 2. Building Scalable Processes By optimizing testing processes end-to-end and introducing automation, the manager reduces manual work and frees up team capacity for higher-value activities. This not only improves efficiency but also gives team members the chance to learn advanced tools and methodologies, enhancing their professional growth. 3. Expanding Ownership and Accountability The role includes establishing value-added services and processes that shift routine testing away from business users and into the Business Delivery team. This expands the team’s scope and influence, creating new responsibilities and career development opportunities for team members. 4. Driving Visibility and Recognition By creating big and visible quality-related metrics, the manager ensures that the team’s contributions are recognized by leadership. This visibility can lead to increased investment in the team and more opportunities for advancement. 5. Encouraging Innovation The focus on reimagining post-release support and continuous improvement fosters an environment where team members can propose and implement innovative solutions, strengthening their problem-solving and leadership skills. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program. Job Description Summary Our team is a versatile group of individuals, working collaboratively to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you! As a Manager, you'll participate in major process modeling, analysis and design efforts. You'll manage activities and staff responsible for providing business performance, organizational design and business risk management capabilities to formulate pragmatic, forward facing and meaningful business transformation plans. Job Description Key Responsibilities: Leads all activities relating to business transformation through the strategic application of people, processes and technology. Manages teams who participates in business planning by identifying complexities, dependencies and redundancies in the business model. Leads team responsible for business process management and consultation. Acts as primary internal business product and process consultant responsible for communicating to customers, management and external sources. Runs the activities and functions relating to consultation regarding business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans. Leads team responsible for identifying the critical elements of a business process that need improved. Leads individuals responsible for defining criteria of performance success. Provides significant contribution in executing business unit level change. Oversees the training of customers on business, technological, societal and environmental trends to support strategies for improving business performance. Leads staff responsible for strategic projects involved in evaluating and researching new and existing products, procedures and/or workflow needs associated with business systems for the company. Team also evaluates new technological developments and evolving business requirements. Leads the development of compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with the current operating model and/or desired target state operating models. Manages associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions. May perform other responsibilities as assigned. Reporting Relationships: Reports to Director/Associate Vice President; manages a team of six to ten direct reports. Typical Skills and Experiences: Education: Undergraduate studies in computer science, management information, business, mathematics or related field preferred. Graduate studies are preferred. Experience: Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration. In-depth experience with process re-design methods and tools. Three years of experience in people management. Project management experience is preferred. Knowledge, Abilities and Skills: Demonstrated knowledge of standards, methodologies and frameworks, business process management and technology. Sound knowledge of a wide variety of tools, concepts and techniques of business process modeling, analysis and design. Expert knowledge of emerging industry, competitor, customer demography, regulatory and market trends. Understanding of new technologies and developments in the technology industry. Proven knowledge of the systems development life cycle. Extensive knowledge of project management concepts and techniques are required. Detailed knowledge of facilitation, performance management, organizational design and managing organization change. Ability to lead large sophisticated projects. Strong communication skills, ability to influence, apply innovative approaches, and deal with ambiguity. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Exempt (Not eligible) Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties We currently anticipate accepting applications until 10/22/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Manager, Business Consulting : $97,000.00-$180,000.00 The expected starting salary range for Manager, Business Consulting : $97,000.00 - $145,000.00

Manage end-to-end delivery of business outcomes by overseeing project financials, dependencies, scope, and fostering cross-team collaboration. | At least six years of technology-related experience with three years in project delivery and a bachelor's degree in a relevant field. | If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Consultant, Technology Project Manager supports Nationwide Pet. The pet insurance market is growing fast with premium growth averaging above 20% and more carriers are coming online. To compete in that market, the Pet strategy is to diversify products and channels while modernizing its digital chassis. Technology is key to delivering on the business strategy. We are looking for a strong project manager excelling in program/project management, written and verbal communications, and fostering strong business partner relationships. Experience in Planview and Jira is preferred. This role will be filled in a hybrid capacity, with collaboration taking place in our Scottsdale, AZ, office on Wednesdays and Thursdays. Work hours are Pacific time zone to support the business. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. #LI-AZ1 Job Description Summary If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Technology Project Manager, you’ll be responsible for driving measurable outcomes by delivering incremental value across technology initiatives. You’ll connect business case objectives by shaping planning, defining dependencies, and ensuring alignment across key leaders and delivery teams. You’ll lead complex initiatives with accountability for financials, vendor performance, and delivery health, while maintaining transparent communication and guiding change management. Through Agile, Lean, and DevOps practices, you optimize delivery flow, manage risk, and ensure continuous value realization. Job Description Key Responsibilities: Drives end-to-end delivery of expected business outcomes, realization of benefits outlined in the business case, incremental value delivery, planning, and dependency and scope definition. Leads medium- to complex-scale initiatives and owns dependency and financial management for those initiatives. Optimizes value delivery by balancing demand and capacity, using standard tools and KPIs to improve performance and maintain delivery momentum. Manages initiative financials including budgets, forecasts, contract adherence, and delivery against expected outcomes. Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Coaches, influences, and mentors team members and peers to strengthen delivery discipline, collaboration, and overall effectiveness. Drives continuous improvement through Agile, Lean, and DevOps practices, including automation and inspection cycles. Leads transparent communication and change management, proactively surfacing status, decisions, impacts, and critical issues to enable successful business outcomes. Key contributor of contract negotiations, statement of work development, and vendor oversight to achieve expected goals. May perform other responsibilities as assigned. Reporting Relationships: Reports to Technology Project Manager or above. Typical Skills and Experiences: Education: Undergraduate studies (bachelor’s degree preferred) in management information systems, engineering, math, computer science, data analytics or comparable experience and education strongly preferred. License/Certification/Designation: Technology certifications or PMI, SAFe, Agile or Lean designations are encouraged. Experience: Six or more years of experience in technology or a related field, including three years of demonstrated proficiency in delivering outcomes/projects. Awareness of emerging technologies and industry trends. Knowledge, Abilities and Skills: Ability to make sound decisions and recommendations. Aptitude to influence, build relationships, and set priorities. Excellent communication skills to interact with all levels of associates, senior management, and/or vendors. Strong planning, delivery, financial, dependency, and risk management skills. Ability to lead through change and drive alignment across teams. Insurance and/or financial services industry knowledge is a plus. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Exempt (Not Eligible) Working Conditions: Hybrid to normal office environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Consultant, Technology Project Manager : $118,000.00-$222,000.00 The expected starting salary range for Consultant, Technology Project Manager : $118,000.00 - $178,000.00

Lead technical development across agile teams, mentor staff, and deliver mission-critical digital platforms aligned with organizational strategies. | At least six years programming and systems analysis experience with strong Java and full-stack skills, bachelor's degree preferred, hybrid work in Columbus. | If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Work Arrangement: This role follows a hybrid schedule and requires in-office presence in Columbus, Ohio two days per week. Location Requirement: Candidates must be based within a commutable distance to Columbus, Ohio. Work Authorization: This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program. This role sits on the Digital Member Hub (DMH) team within Enterprise Internet & Mobility (EIM) BSA. The team supports a suite of applications that deliver core digital capabilities used across all customer channels, including web, mobile, chat, and voice. These mission-critical platforms include Customer Identity and Access Management (CIAM), Customer Account Management (CAM), Preference Center, and the Customer Online Account Support Tool (COAST). DMH applications are supported by three agile development lines that are responsible for both modernizing current capabilities and delivering new digital solutions using modern technologies. This position is an individual contributor role that operates outside the line Application Suite Tech Lead developer structure and serves as a key leadership partner in the planning, development, and deployment of digital products. Technical Skills Strong understanding of software development fundamentals and coding best practices Full-stack development experience Knowledge of front-end web development technologies and approaches Hands-on experience with Java, Spring Boot, and Angular Experience with DevOps and cloud technologies, including Apigee, AWS, Kubernetes, Git, Maven, Jenkins, Harness, and CI/CD pipelines Deep experience designing, building, and supporting APIs Experience using AI Tools Non-Technical Skills Ability to think strategically at the DMH value stream level Ensure solutions built by teams align with and support the broader DMH ecosystem Serve as an outside-the-line technical lead coordinating across the three DMH development lines Support discovery efforts by providing expertise on the DMH application suite to other application areas Partner closely with Line Tech Leads and the Product Architect Coordinate effectively with internal and external stakeholders to guide sound technical direction and decision-making Proactively share information to keep the right stakeholders informed and aligned Apply experience and judgment to recommend the best technical approach for initiatives Support team growth by mentoring and elevating others Drive collaboration and project execution across multiple teams Strong problem-solving skills and ability to think creatively Comfortable working in a fast-paced team environment Strong communication, interpersonal, and self-leadership skills Demonstrated thought leadership and ability to influence continuous improvement Experience delivering software using Agile development methodologies Angular Full Stack Tech Lead - Consultant Software Engineer #LI-KR1 Job Description Summary If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Software Engineer, you will focus on mentoring and leading others to deliver high quality, cost-effective technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. Job Description Key Responsibilities: Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Mentors and trains other team members on design techniques, tools and coding standards. Provides strategic advice on using technology to achieve goals. Drives cross-collaboration and execution of projects across multiple teams. Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and optimal practices. Champions the use of DevSecOps practices, tooling and techniques. Ensures continuous learning and improvement through ongoing training, practice and innovation. Manages individual project priorities, deadlines and deliverables. May perform other responsibilities as assigned. Reporting Relationships: Reports to a Technology Manager/Director. Typical Skills and Experiences: Education: Undergraduate studies in computer science, management information systems, mathematics or related field is strongly preferred. Experience: Six years of experience in programming and systems analysis. Three years of experience in project management is preferred. Knowledge, Abilities and Skills: Hands-on technical leadership experience leading project teams and setting technical direction. Proficiency in one programming language such as Java, C++, Python, JavaScript. Knowledge of software development lifecycle. Proven ability to tackle sophisticated business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment. Associates may have on-call responsibility after normal working hours and/or on weekends. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Consultant, Software Engineer : $118,000.00-$222,000.00 The expected starting salary range for Consultant, Software Engineer : $118,000.00 - $178,000.00

Analyze, code, test, and maintain software applications applying secure engineering practices in an agile environment. | Four or more years of technology experience with proficiency in Java, C++, Python, or JavaScript and a bachelor's degree or equivalent experience. | If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. While this position can be performed remotely within the United States, preference will be given to candidates who can work from Nationwide’s Columbus, OH office, with the option for a hybrid work arrangement. #LI-TN1 Job Description Summary If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications. Job Description Key Responsibilities: Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards in an agile environment. Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Uses DevSecOps practices, tooling and techniques. Drives continuous improvement and learning through ongoing training, practice and innovation. Manages medium to large project priorities, deadlines and deliverables proactively. May perform other responsibilities as assigned. Reporting Relationships: Reports to a Technology Manager/Director. Typical Skills and Experiences: Education: Completion of undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. Experience: Four or more years of analysis and technology experience. Knowledge, Abilities and Skills: Proficiency in one or more programming language such as Java, C++, Python, JavaScript. Strong knowledge of software development lifecycle. Proven ability to tackle complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Specialist, Software Engineer : $95,500.00-$177,500.00 The expected starting salary range for Specialist, Software Engineer : $95,500.00 - $143,500.00

Collaborate with cross-functional teams to gather customer insights and diagnose pain points to drive meaningful experience transformations. | Requires 5-7 years experience in human-centered design, customer experience, or consulting with a bachelor's degree preferred. | If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Are you passionate about driving meaningful customer experience transformations? We are looking for dynamic associates to champion our customers' voices. By leveraging data, insights, and storytelling, you will turn insights into action that drives value across all Nationwide businesses. Role Overview: Collaborate with cross-functional teams to gather customer feedback, research and competitive intel. Conduct data analysis to uncover trends and insights that can improve the customer experience. Support journey mapping efforts and dig deep into underlying processes / ecosystems to diagnose pain points, root causes and illuminate potential solutions. Contribute to the creation of compelling insight stories that drive targeted action. Prepare and present findings to various audiences, including business practitioners and executives. Assist in developing and implementing customer experience frameworks, methodologies and strategic roadmaps. Support project management activities to ensure successful execution of initiatives. If you thrive in an agile, collaborative team environment, excel at creating seamless customer experiences, and can anticipate and adapt to evolving consumer behaviors, we would love for you to join our team! This role will report to one of two Customer Office leaders – Customer Experience (NF) or Customer Experience (P&C) – as part of a collective team that transforms customer experiences across Nationwide. Additional Information: Due to the nature of this role, candidates will have some limited but expected travel according to business needs. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. #LI-MS2 #LI-REMOTE Job Description Summary As a consultant within the Office of the Chief Customer Officer, you will be advancing Nationwide’s mission to be the most customer-centric protection company. Through collaboration across teams on customer insights, goal state customer experience designs, and experience frameworks, and by practicing various research methodologies, you'll help us understand our customers, define opportunity areas, equip the business with tools and insights, and inspire change. Your ability to learn quickly about customer and business needs, synthesize information and tell a compelling story will be key to your success. We'll count on you to be a dedicated advocate for the customer, be passionate about influencing experiences that help people and be driven to cultivate that same passion in your peers and business partners! Job Description Key Responsibilities: Demonstrates proven expertise in research, strategy, and customer experience. Displays an ability to equip business partners with quick wins and longer-term improvement opportunities. Conducts qualitative and quantitative customer research to uncover insights about members and intermediaries; communicate progress and findings to an interdisciplinary working team. Amplifies the customer’s voice using data, insights, success metrics and the power of storytelling. Builds positive relationships with partners to influence priorities and solutions to improve the customer experience. Leads presentations, facilitates discussion, orchestrates workshop development and facilitation, synthesizes conclusions, and offers continuous support. Drives project momentum and discipline through organized documentation, communication and accountability. Anticipates obstacles and project team needs proactively. Analyzes and synthesizes data across different Voice of the Customer sources to diagnose insights and construct a compelling narrative that links insights to action. May perform other responsibilities as assigned. Reporting Relationships: Reports to VP, Customer Experience. Typical Skills and Experiences: Education: Undergraduate degree in customer experience, human-centered research, design research, design thinking or related field preferred. Experience: Typically, 5-7 years professionally practicing some aspect of human-centered design, Customer Experience or consulting. Proven knowledge of strategy concepts and research methodologies. Proven ability to use business and customer knowledge to diagnose areas of opportunity and recommend solutions. Knowledge, Abilities and Skills: Excellent verbal and written communication skills. Expertise and practice of the fundamentals in a number of research methodologies, especially in-depth interviews and surveys and be able to identify the right methodology given the learning objective. Comfortable explaining research findings and equipping business partners with actionable insights. Ability to collaborate with the business, tell compelling narratives and influence others. Can complete research or strategy tasks with oversight and guidance provided by leader. Independently and proactively seeks out answers as needed. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Exempt (Not Eligible) Working Conditions: Normal office environment ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. We currently anticipate accepting applications until 08/21/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Consultant, Customer Experience : $108,000.00-$200,000.00 The expected starting salary range for Consultant, Customer Experience : $108,000.00 - $162,000.00

Develop and maintain customer experience frameworks and lead discovery phases to improve customer outcomes. | Requires 8+ years in human-centered design or customer experience leadership with strong strategic planning and executive presence. | If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Are you passionate about driving meaningful customer experience transformations? We are looking for dynamic associates to champion our customers' voices. By leveraging data, insights, and storytelling, you will turn insights into action that drives value across all Nationwide businesses. Role Overview: Collaborate with cross-functional teams to gather customer feedback, research and competitive intel. Conduct data analysis to uncover trends and insights that can improve the customer experience. Support journey mapping efforts and dig deep into underlying processes / ecosystems to diagnose pain points, root causes and illuminate potential solutions. Contribute to the creation of compelling insight stories that drive targeted action. Prepare and present findings to various audiences, including business practitioners and executives. Assist in developing and implementing customer experience frameworks, methodologies and strategic roadmaps. Support project management activities to ensure successful execution of initiatives. If you thrive in an agile, collaborative team environment, excel at creating seamless customer experiences, and can anticipate and adapt to evolving consumer behaviors, we would love for you to join our team! This role will report to one of two Customer Office leaders – Customer Experience (NF) or Customer Experience (P&C) – as part of a collective team that transforms customer experiences across Nationwide. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. #LI-MS2 #REMOTE Job Description Summary As a top-level consultant within the Office of the Chief Customer Officer, you will be advancing Nationwide’s mission to be the most customer-centric protection company. Through collaboration with enterprise teams on customer insights, goal state customer experience designs, and education on experience frameworks and methodologies, you'll help us understand our customers, define opportunity areas and equip the business with tools, methodologies, and inspire change. Your ability to think strategically, have a deep understanding of customer and business needs, synthesize information and tell a compelling story will be key to your success. We'll count on you to be a dedicated advocate for the customer, be passionate about crafting experiences that help people, and be driven to cultivate that same passion in your peers and business partners! Job Description Key Responsibilities: Develop and maintain enterprise-wide customer experience (CX) frameworks and methodologies to enable transformation and align the organization around a common vision. Lead discovery phases for CX transformations, including defining outcomes, scoping the approach, selecting methodologies, diagnosing current state pain points and root causes, and designing future state experiences for both business-unit and enterprise wide initatives. Plan and conduct exploratory customer research to uncover insights about members and intermediaries; communicate findings to executive stakeholders. Build and sustain relationships across business units to reduce silos, foster collaboration, and ensure delivery of cohesive customer experiences. Facilitate workshops, presentations, and discussions to gain alignment on CX strategies and provide ongoing support for implementation. Collaborate with digital and shared services teams to ensure alignment of technology solutions with CX goals. Analyze and synthesize across different Voice of the Customer data sources to identify trends, diagnose pain points, and translate insights into actionable recommendations and a compelling narrative on where to focus and why. Drive prioritization of CX initiatives by building frameworks that link insights to business value and investment decisions and result in a clear actionable roadmap. Champion the customer perspective through storytelling and data-driven insights to influence strategies and keep customer needs central to business practices. Consult on CX performance metrics and scorecards to measure success and inform continuous improvement. ​May perform other responsibilities as assigned. Reporting Relationships: Reports to VP, Customer Experience. Typical Skills and Experiences: Education: Undergraduate degree in customer experience, human-computer interaction, psychology, information science, communications or related field preferred. Experience: Typically, eight or more years professionally practicing some aspect of human-centered design, Customer Experience leadership or Consulting. Proven knowledge of strategy planning, concepts and methodologies. Significant leadership experience with strategic projects, from either a top tier consulting firm or a Fortune 100 strategy planning group. Proven ability to use business and customer knowledge to diagnose areas of opportunity and recommend solutions. Strong executive presence, communication skills, and comfortable influencing leaders at various levels throughout the organization. Able to lead projects, provide direction and feedback to team members, and pivot as needed to meet project deliverables and deadlines. Knowledge, Abilities and Skills: Excellent verbal and written communication skills. Deep expertise and practice of the fundamentals in a number of research methodologies, especially ethnography and contextual inquiries and be able to identify the right methodology given the learning objective. Comfortable speaking publicly to large groups and explaining strategy rationale to other parts of the business. Ability to navigate multiple partner groups, tell compelling narratives and influence others. Owns work with minimal oversight. Ability to think strategically and tactfully. Comfortable with ambiguity and demonstrates an agile mindset. Independent and self-motivated. Can provide leadership for all aspects of the strategy process, as well as areas outside field of expertise. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. We currently anticipate accepting applications until 08/21/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Sr Consultant, Customer Experience : $138,000.00-$243,000.00 The expected starting salary range for Sr Consultant, Customer Experience : $138,000.00 - $206,000.00