NationsBenefits, LLC

Manage partner relationships, provide technical support, coordinate with internal teams, develop reports, and drive account growth. | Bachelor's degree, technical account management experience, strong technical communication, problem-solving skills, and ability to manage multiple accounts. | NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India. Role: The Partner Account Manager (PAM) serves as a primary point of contact between the company and its retail partners, primarily Big Box Grocers & Pharmacies as well as a growing network of independent grocers, pharmacies and convenience stores. The PAM will focus on understanding technical needs and liaising with our technical support teams, as well as work with the Data Analytics team and provide monthly reports to ensure partner satisfaction and success. This role involves collaborating with large retail partners to optimize their use of our products and services and facilitating communication between the partner and internal teams. Key Responsibilities: • Client Relationship Management: • Build and maintain strong, loyal, long-lasting partner relationships. • Work with the Data Analytics team to develop monthly reporting dashboards across product lines. • Act as the main liaison for technical inquiries and support issues. • Understand partner business goals and objectives to align other NationsBenefits' solutions effectively. • Technical Support and Troubleshooting: • Field in-bound escalations during issues. • Coordinate with engineering and product teams to escalate issues as necessary. • Onboarding and Training: • Assist with the product expansion process for new clients, ensuring a smooth roll out of new opportunities. • Conduct training sessions and provide documentation to help clients maximize product use. • Account Strategy and Growth: • Identify opportunities for account growth and upsell additional products/services. • Develop and execute account plans to achieve partner success and satisfaction. • Feedback and Improvement: • Gather client feedback on product performance and suggest improvements. • Work with product management and engineering to relay customer insights. • Performance Metrics: • Monitor and report on partner health and usage metrics. • Ensure partners are meeting their KPIs and achieving desired outcomes with the product. Qualifications: • Bachelor's degree in a related field (e.g., Computer Science, Information Technology, Business). • Proven experience as a Technical Account Manager or in a similar technical support role. • Strong understanding of technology solutions and the ability to communicate complex technical concepts clearly. • Excellent problem-solving skills and attention to detail. • Ability to work independently and manage multiple accounts effectively. • Strong interpersonal and communication skills. Preferred Skills: • Experience in a customer-facing role within a tech company. • Familiarity with CRM software and customer support tools. • Knowledge of cloud services, APIs, or software development practices. NationsBenefits is an Equal Opportunity Employer.

Lead and ensure compliance of the ADA-recognized Diabetes Self-Management Education and Support Program, oversee clinical quality, coordinate interdisciplinary care, and support program reporting and audits. | Must be a Registered Nurse with active licensure, hold CDCES certification with ongoing CEUs, have 3+ years RN experience, 2+ years in diabetes education or chronic disease management, and experience coordinating ADA-recognized DSMES programs. | NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India. Role: The Clinical Quality & DSMES Program Coordinator will lead the strategic and operational execution of our ADA-recognized Diabetes Self-Management Education and Support Program as well as clinical oversight for NationsNutrition programming. This role is responsible for ensuring DSMES program compliance, delivering high-quality diabetes education, quality assurance for clinical coaches, and coordinating interdisciplinary care to support patients in achieving their health goals. Key Responsibilities: Monitor and evaluate the clinical delivery of programs, including ensuring care pathways are up to date, developing appropriate clinical resources, and assessing proper documentation Assess registered dietitian clinical support by monitoring and evaluating quality of care provided through completing monthly quality assurance Collaborate with registered dietitians to support high-quality, integrated care Monitor clinical alerts (blood pressure, blood glucose, heart rate) from members through connected devices and program outcomes, including patient satisfaction, clinical metrics, and utilization data Serve as the DSMES Quality Coordinator in alignment with ADA Education Recognition Program standards Ensure program documentation, reporting, and quality improvement initiatives meet ADA compliance requirements Monitor DSMES coaches to ensure provision of education using evidence-based practices and the AADE7 self-care behaviors Train and mentor staff involved in DSMES delivery and support ongoing professional development Actively participates in ADA audits, process improvements, and support reporting processes Ability to work independently and make decisions based on standard of care Take accountability for your work and the results of your efforts Skills & Competencies: Excellent communication and interpersonal skills Strong organizational abilities and detail oriented Self-starter that is able to manage many priorities simultaneously Thrives in a fast-paced environment that requires critical thinking and creative problem solving Ability to work independently and collaboratively across teams Data-driven mindset with experience in program evaluation Commitment to health equity and patient-centered care Minimum Qualifications: Registered Nurse (RN) with active compact state licensure, 3+ years of experience Must hold and maintain Certified Diabetes Care and Education Specialist (CDCES) certification, staying up to date with the required 75 CEU’s in 5 years to maintain certification 2+ years of experience in diabetes education or chronic disease management Experience coordinating ADA-recognized DSME programs, with strong understanding of ADA standards and accreditation processes Must be comfortable utilizing advanced technology 100% Remote: must have consistent access to clean, quiet workspace; solid internet connection; proficient technical experience NationsBenefits is an equal opportunity Employer.

As a customer support representative, you will be responsible for answering customer calls and assisting them with any help they may require. You will need extensive knowledge of our web, mobile platforms, and terminals for troubleshooting. | Candidates should have a high school diploma or equivalent and 1-2 years of customer support experience. Proficiency in Microsoft Office and understanding basic technical concepts are also required. | NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India Role: As a customer support representative, you will be responsible for answering customer calls and assisting them with any help they may require. Issues vary, so extensive knowledge of our web, mobile platforms, and terminals will be necessary for troubleshooting. Responsibilities: Exceptional communication skills Ability to troubleshoot mobile & web-app UI/UX issues with clients over the phone. Demonstrable patience when communicating with clients. Cross-teams communication. Learning various systems to obtain knowledge needed to support customer inquiries. Learn the fundamentals of each frontend portal. Learn and be proficient in our Benefits POS app and associated i9000s terminal. Qualifications: High School diploma or equivalent Preferable knowledge for Atlassian Suite (Jira and Confluence) Proficient with Microsoft Office (Word, Excel, Power Point) Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN. Quick learning capabilities 1-2 years of customer support experience Ability to work with onshore and offshore teams Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc. Bilingual Preferred Organizational Skills NationsBenefits is an equal opportunity employer.