National Vision Inc.

Providing customer service, managing patient records, scheduling appointments, and maintaining the reception area. | High School Diploma or equivalent, experience in customer service or front office preferred, strong organizational skills. | America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person. Job Description What would you do? – The Specifics • Ensures high quality customer service while following all safety protocols. • Ensures a smooth flow of customers through the store. • Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. • Processes and understands managed care plans while obtaining document information from the insurance company as needed. • Provides customers basic and accurate information. • Schedules and confirms appointments, follow-up visits and classes. • Files all patient records daily and pulls patient files for the next day's appointments. • Checks order status and notifies customers when orders are in or of any delays. • Keeps reception area tidy and presentable with all necessary materials. • Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. • Participates in regularly scheduled mandatory communication meetings. Qualifications Are you the right fit? – The Suitable Talent • Experience as a Receptionist, Front Office Representative or similar role preferred but not required. • 0-2 years related experience or training preferred. • Experience handling multiple phone lines preferred. • Strong customer service skills required • Strong organizational skills required Education: High School Diploma or equivalent. Additional Information At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.  Our Benefits Include • 401k retirement savings with company match and stock purchase plan • Paid sick time • Parental leave • Employee eyewear discount • College scholarship program Focus On Professional Growth And Long-term Career Fulfillment • Training programs available • Access to educational courses • Emphasis on internal promotions and career advancement. At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Oversee daily store operations including personnel management, inventory control, sales and profit monitoring, and ensuring high customer service standards. | Management experience in retail and/or optical industry, ABO & NCLE certification, ability to analyze business data, and proficient computer skills. | America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. By overseeing the daily operations of our stores, including personnel management and inventory control, our General Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too. Job Description What would you do? – The Specifics • Achieve and maintain the highest level of customer service. • Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L). • Monitor sales results against budgeted. • Ensure all store associates achieve and maintain the highest level of customer service. • Investigate and compile competitive information. • Provide daily and weekly statistics to District Manager and corporate office. • Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions. • Hire, supervise and train all store associates. • Motivate associates to exceed performance standards. • Interface and maintain appropriate professional relations with the doctor, other National Vision associates and customers. Qualifications Are you the right fit? – The Suitable Talent • Ability to read, analyze and interpret general business periodicals, technical procedures or governmental regulations. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to calculate figures and amounts. • Ability to define problems, collect data, establish facts and draw valid conclusions. • Maintain license as required by state. • Management experience in retail and/or optical industry. • ABO & NCLE Certified • Proficient computer skills. Additional Information Taking care of our people We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. Please see our website www.nationalvision.com to learn more. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.