National University

Lead development and execution of military and veteran strategic partnerships to drive enrollment and revenue, collaborating with internal departments and external partners. | Requires a bachelor's degree, 5+ years of experience in building partnerships, and extensive knowledge of military/veteran benefits and higher education. | Compensation Range: Annual Salary: $71,360.00 - $96,340.00 Position Summary Candidate must reside in the Atlanta, GA area. The Strategic Partnerships Manager, MilVet Outreach provides vision, intellectual leadership, coordination, strategic planning and implementation of a system-wide framework and efforts to promote and grow Military and Veteran Affiliated Strategic Partnerships for National University. The Manager develops and executes national initiatives (Army, Air Force, Navy, Marine Corps, Coast Guard, Space Force, National Guard, Reserve, Military Spouses and Dependents, Veterans, and Veteran Spouses and Dependents) and oversees third-party partner strategic relationships within their assigned geographic area of responsibility (including but not limited to Military Installations, Education Services Officers, Veteran Service Organizations, Chambers of Commerce, State and Regional Advisory Councils on Military Education). Additionally, the incumbent identifies the needs of Military and Veteran communities, recognizing potential opportunities to grow enrollment with existing and new external partners. Regularly engages with external partners including employers and larger organizations (including but not limited to the Department of Defense, Department of Veterans Affairs, and the Department of Labor) bringing experience and knowledge in key areas including the following: • Military and Veterans Benefits • Tuition Assistance • Customized Education • Workforce Development • Hiring Partnerships • Diversity, Equity, and Inclusion Training • Prior Learning Credit/Military Affiliated American Council on Education (ACE) recommended credits Essential Functions: • Lead the development and execution of military and veteran affiliated strategic partnerships and channel strategies to drive revenue across multiple segments of the Military and Veteran community. • Engage with Senior Leaders/Executives in discussions and decisions related to establishing new partnerships and opportunities. • Develop relationships with employers and industry leaders to understand and translate industry and professional needs into relevant course offerings and trainings. • Design and develop a framework and processes; effectively manage strategic partnerships, tracking and measurement mechanisms to grow enrollment. • Lead the alignment efforts with various departments, faculty, and leadership throughout the university affiliates to maximize outreach and partnership enrollment-focused and relationship goals. This is accomplished by working with Academics, Registrar, Enrollment, Career Services, WCE Training and Development and other departments that increase understanding, acceptance and support for the WCE among all constituents. • Collects, analyzes and creates reports for Senior leadership on outcome metrics. • Participates in budget planning by providing historical data and projections. Prioritizes requests for enhancements to existing resources. • Participates in monthly leadership planning meetings with Senior leadership. • Adheres to all University policies, procedures and practices. • Develop and implement a Service and Territory wide business plan that supports expansion of Military and Veteran enrollment across the Armed Forces in and outside the continental U.S. (based on assigned Service and geographic area of responsibility). • Provide oversight and fiscal management to ensure sustainable budget models for a variety of programmatic activities, in accordance with National University policies, with a minimum goal of self-sufficiency and a long-term goal of appropriate revenue generation for the institution. • Collaborate internally and externally academic colleges/departments as well as relevant campus administrative units to develop and grow educational partnerships. • Co-develop and implement business processes that support and sustain partnership enrollment growth. • Co-develop and implement onboarding and services designed to support and sustain educational partnership implementation • Other duties as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: • Bachelor’s degree required. • Minimum of five (5) years of relevant industry experience with demonstrated ability to build partnerships within regional market organizations required. • Or equivalent combination of education and experience. • Experience in higher education preferred. • Experience working in a technology-driven enterprise preferred. Competencies/Technical/Functional Skills: • Acts as a role model. Anticipates and plans for changes including communicating vision to the team. Ability to lead, direct and/or influence others to obtain results using a wide degree of creativity and latitude. Working knowledge in building teams. • Ability to understand, diagnose and plan for business issues, processes, structure, outcomes and profitability. Understands the implications of decision and actions, including a deep understanding of overall big picture of the business; able to take an idea from concept to reality. • Aptitude to drive towards achieving measurable and challenging goals to support organizational success. Demonstrate the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission and strategic goals and objectives. • Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. • Ability to hire, train, develop, evaluate, direct work and discipline staff, taking corrective action as necessary on a timely basis and in accordance with company policies and Federal, State and local regulations. • Extensive higher-education institutional knowledge, including advanced understanding of the NUS, its mission, values and structure. Working knowledge of academic culture, specifically regarding issues of greatest public interest, such as online educational programs. • Ability to be independent, flexible, creative, critical and strategic thinker with solid judgement, sensitivity and logical reasoning including self-motivated and results oriented. • Extensive knowledge of military and veteran benefits and higher education issues that impact the Military and Veteran community. • Superior interpersonal skills with the ability to project professional competence, leadership capability and successfully communicate with a wide range of individual of constituencies in a diverse community making a positive impression in public forums. Ability to interact appropriately with industry leaders, faculty and staff. • Exceptional community relations skills with the ability to represent the University and help build public understanding of the University’s brand and values. • Demonstrated ability to manage multiple projects simultaneously, excellent organizational skills with attention to details, good follow-up and follow-through. Excellent analytical skills in addition to collecting, organizing and presenting information in a relevant manner. • Advanced use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point and Outlook. • Foster a cooperative spirit within a large and/or small team of diverse cultures across the organization and all levels while working in a fast-paced environment with multiple deadlines and frequently changing priorities. Location: Remote, Georgia, Candidate must reside in Atlanta, GA area. Travel: Frequent Travel Required; up to 60% for employer/partnership cultivating, participating, and representing NU at events. Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.

Develops and manages military and veteran community partnerships to increase enrollment and outreach for the university. | Requires at least 5 years of experience in building partnerships within regional organizations, with a focus on military and veteran communities, and a background in higher education or related fields. | Compensation Range: Annual Salary: $71,360.00 - $96,340.00 Position Summary Candidate must reside in the Atlanta, GA area. The Strategic Partnerships Manager, MilVet Outreach provides vision, intellectual leadership, coordination, strategic planning and implementation of a system-wide framework and efforts to promote and grow Military and Veteran Affiliated Strategic Partnerships for National University. The Manager develops and executes national initiatives (Army, Air Force, Navy, Marine Corps, Coast Guard, Space Force, National Guard, Reserve, Military Spouses and Dependents, Veterans, and Veteran Spouses and Dependents) and oversees third-party partner strategic relationships within their assigned geographic area of responsibility (including but not limited to Military Installations, Education Services Officers, Veteran Service Organizations, Chambers of Commerce, State and Regional Advisory Councils on Military Education). Additionally, the incumbent identifies the needs of Military and Veteran communities, recognizing potential opportunities to grow enrollment with existing and new external partners. Regularly engages with external partners including employers and larger organizations (including but not limited to the Department of Defense, Department of Veterans Affairs, and the Department of Labor) bringing experience and knowledge in key areas including the following: Military and Veterans Benefits Tuition Assistance Customized Education Workforce Development Hiring Partnerships Diversity, Equity, and Inclusion Training Prior Learning Credit/Military Affiliated American Council on Education (ACE) recommended credits Essential Functions: Lead the development and execution of military and veteran affiliated strategic partnerships and channel strategies to drive revenue across multiple segments of the Military and Veteran community. Engage with Senior Leaders/Executives in discussions and decisions related to establishing new partnerships and opportunities. Develop relationships with employers and industry leaders to understand and translate industry and professional needs into relevant course offerings and trainings. Design and develop a framework and processes; effectively manage strategic partnerships, tracking and measurement mechanisms to grow enrollment. Lead the alignment efforts with various departments, faculty, and leadership throughout the university affiliates to maximize outreach and partnership enrollment-focused and relationship goals. This is accomplished by working with Academics, Registrar, Enrollment, Career Services, WCE Training and Development and other departments that increase understanding, acceptance and support for the WCE among all constituents. Collects, analyzes and creates reports for Senior leadership on outcome metrics. Participates in budget planning by providing historical data and projections. Prioritizes requests for enhancements to existing resources. Participates in monthly leadership planning meetings with Senior leadership. Adheres to all University policies, procedures and practices. Develop and implement a Service and Territory wide business plan that supports expansion of Military and Veteran enrollment across the Armed Forces in and outside the continental U.S. (based on assigned Service and geographic area of responsibility). Provide oversight and fiscal management to ensure sustainable budget models for a variety of programmatic activities, in accordance with National University policies, with a minimum goal of self-sufficiency and a long-term goal of appropriate revenue generation for the institution. Collaborate internally and externally academic colleges/departments as well as relevant campus administrative units to develop and grow educational partnerships. Co-develop and implement business processes that support and sustain partnership enrollment growth. Co-develop and implement onboarding and services designed to support and sustain educational partnership implementation Other duties as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: Bachelor’s degree required. Minimum of five (5) years of relevant industry experience with demonstrated ability to build partnerships within regional market organizations required. Or equivalent combination of education and experience. Experience in higher education preferred. Experience working in a technology-driven enterprise preferred. Competencies/Technical/Functional Skills: Acts as a role model. Anticipates and plans for changes including communicating vision to the team. Ability to lead, direct and/or influence others to obtain results using a wide degree of creativity and latitude. Working knowledge in building teams. Ability to understand, diagnose and plan for business issues, processes, structure, outcomes and profitability. Understands the implications of decision and actions, including a deep understanding of overall big picture of the business; able to take an idea from concept to reality. Aptitude to drive towards achieving measurable and challenging goals to support organizational success. Demonstrate the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission and strategic goals and objectives. Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. Ability to hire, train, develop, evaluate, direct work and discipline staff, taking corrective action as necessary on a timely basis and in accordance with company policies and Federal, State and local regulations. Extensive higher-education institutional knowledge, including advanced understanding of the NUS, its mission, values and structure. Working knowledge of academic culture, specifically regarding issues of greatest public interest, such as online educational programs. Ability to be independent, flexible, creative, critical and strategic thinker with solid judgement, sensitivity and logical reasoning including self-motivated and results oriented. Extensive knowledge of military and veteran benefits and higher education issues that impact the Military and Veteran community. Superior interpersonal skills with the ability to project professional competence, leadership capability and successfully communicate with a wide range of individual of constituencies in a diverse community making a positive impression in public forums. Ability to interact appropriately with industry leaders, faculty and staff. Exceptional community relations skills with the ability to represent the University and help build public understanding of the University’s brand and values. Demonstrated ability to manage multiple projects simultaneously, excellent organizational skills with attention to details, good follow-up and follow-through. Excellent analytical skills in addition to collecting, organizing and presenting information in a relevant manner. Advanced use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point and Outlook. Foster a cooperative spirit within a large and/or small team of diverse cultures across the organization and all levels while working in a fast-paced environment with multiple deadlines and frequently changing priorities. Location: Remote, Georgia, Candidate must reside in Atlanta, GA area. Travel: Frequent Travel Required; up to 60% for employer/partnership cultivating, participating, and representing NU at events. #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Lead national sales, client success, and strategic partnerships to scale Harmony Academy's reach and revenue. | Extensive senior leadership experience in edtech or education publishing, with proven success in enterprise revenue management, complex sales, and cross-sector collaboration. | Compensation Range: Annual Salary: $131,940.00 - $151,590.00 Position Summary The Executive Director, Harmony Academy is the senior operating and revenue leader responsible for scaling Harmony Academy nationally through integrated sales execution, client success leadership, strategic partnerships, and growth market expansion. Reporting to the Senior Vice President, NU Academies, the Executive Director owns end-to-end revenue performance, including new business, renewals, expansions, and multi-year partnerships, while ensuring high-quality implementation and measurable impact for districts, states, and national partners. The Executive Director leads a unified go-to-market and delivery engine, overseeing field sales, client success, strategic partnerships, and growth market strategy, with dotted-line leadership over Sales Operations and Inside Sales. The Executive Director is accountable for meeting and exceeding annual revenue goals, sustaining renewal health, and scaling Harmony’s reach to 6 million students annually through a combination of commercial, philanthropic, and partnership-driven contracts. The role reflects market-level expectations for senior leaders in edtech and education publishing: strong P&L ownership, enterprise sales leadership, renewal discipline, partner ecosystems, and cross-functional execution at scale. Essential Functions: Sales Leadership & Revenue Performance Owns annual and multi-year revenue targets for Harmony Academy across districts, states, national organizations, and enterprise partners. Leads the field sales organization, including territory strategy, account segmentation, quota setting, and coverage models aligned to growth priorities. Ensures pipeline coverage of 3–4×, forecast accuracy within ±10%, and disciplined execution across all sales stages. Establishes and enforces an enterprise selling standard: discovery excellence, solution design, executive alignment, value articulation, and next-step rigor. Oversees pricing and packaging strategy in partnership with Finance and Product to ensure margin discipline and scalability. Drives expansion and upsell strategies tied to adoption, outcomes, and renewal readiness. Investigates complex sales challenges, analyzes trends and data, and develops strategies to advance revenue growth. Client Success, Retention & Expansion Sets and leads Client Success strategy in partnership with Academies leadership to ensure what is sold is implemented with fidelity and renews at scale. Owns renewal health, expansion readiness, and customer lifecycle performance across all major accounts. Aligns sales commitments with implementation scope, launch timelines, adoption metrics, and success outcomes. Prioritizes development of reference accounts, case studies, and proof points that directly support sales and partnership growth. Uses usage data, health scores, and outcome measures to inform renewal strategy and growth plays. Strategic Partnerships & Philanthropic Scale Sources, structures, and scales national, state, district, and channel partnerships that accelerate revenue and reach (e.g., associations, foundations, systems integrators, national nonprofits). Leads development of MOUs, multi-year agreements, referral and channel models, and co-marketing strategies tied to measurable revenue outcomes. Oversees partnership-driven P&L performance, including expansion plans and renewal pathways. Collaborates with NU Advancement and Fundraising Academy on philanthropic-aligned contracts that support large-scale student reach (target: 6 million students annually). Establishes executive governance, sponsor mapping, and escalation pathways to unblock complex, multi-stakeholder deals. Growth Markets & Expansion Strategy Defines and executes priority growth markets (geographic, segment, and vertical) aligned to NU Academies’ strategic plan. Builds multi-year market entry and expansion strategies across large urban districts, states, and national platforms. Leads conference, thought-leadership, and field-based strategies that position Harmony as a category leader in belonging, SEL, and whole-child outcomes. Partners with Marketing and Product to align market signals with roadmap priorities and launch readiness. Revenue Operations, Sales Operations, & Inside Sales (Dotted Line) Provides executive oversight (dotted line) to Sales Operations and Inside Sales, ensuring alignment to revenue goals and field execution. Accountable for the effectiveness of Salesforce as the single source of truth for pipeline, forecast, velocity, and conversion. Establishes governance standards for stages, data hygiene, forecasting, and deal inspection. Leads monthly and quarterly business reviews with executive leadership, translating operational performance into insights, risks, and strategic actions. Operates executive-level deal governance in partnership with Finance, including approvals, discount guardrails, and margin checks. Cross-Functional Leadership Serves as the senior integrator across Field Sales, Client Success, Marketing, Product, Finance, and Operations. Ensures organizational alignment around revenue priorities, customer outcomes, and scalable execution. Provides market-driven insights to Product to inform roadmap, packaging, and future innovation. People Leadership Fosters a culture of accountability, collaboration, and continuous learning by modeling inclusive leadership practices and setting clear performance expectations. Leads, mentors, and develops Field Management Team across Field Sales, Client Success, and Strategic Partnerships. Builds a high-performance sales organization, accountable culture grounded in belonging, clarity, and results. Sets clear performance expectations, conducts ongoing coaching, and leads annual performance evaluations. Represents National University and Harmony Academy with executive presence, integrity, and strategic vision. Performs other duties as assigned. Supervisory Responsibilities: Direct oversight of leadership-level team members across Field Sales, Client Success, and Strategic Partnerships (6-8 direct reports, 30-40 in-line reporting up to the Exec Director) Dotted-line oversight of Sales Operations and Inside Sales functions. Requirements: Education & Experience: Bachelor’s degree required. Master’s degree preferred. Minimum of twelve (12) years of senior-level experience in edtech, education publishing, or adjacent mission-driven sectors required. Minimum of five (5) years of leadership experience required. Demonstrated experience owning enterprise-level revenue, renewals, and growth strategy. Proven success leading multi-year, complex sales and partnership agreements. Experience working across K–12 and higher education ecosystems preferred. Competencies/Technical/Functional Skills: Proven track record of beating revenue targets and scaling GTM engines. Deep expertise in enterprise sales, renewals, partnerships, and revenue operations. Strong command of Salesforce, forecasting discipline, and data-driven decision-making. Established national network across K–12 districts, state agencies, associations, and partners. Exceptional executive communication, negotiation, and presentation skills. Ability to lead complex, cross-functional organizations with clarity and accountability. Advanced leadership skillset to include experience with success in coaching, developing, and inspiring high-performing teams. Skilled communicator with the ability to influence and build exceptional relationships with senior executives, donors, and partner, and lead complex cross-sector collaborations. Entrepreneurial mindset with strong operational discipline. Willingness to travel nationally (approximately 40%). Commitment to NU’s values of belonging, innovation, and community impact. Location: Remote, USA Travel: Frequent Travel Required; travel nationally at least 40% of the time to build relationships, support the team, and engage with key stakeholders. #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Lead and develop marketing operations strategy, oversee marketing technology and analytics, and partner with senior leadership to improve marketing efficiency and outcomes. | Extensive experience in marketing operations, leadership in change management, expertise in marketing technology ecosystems, and strategic partnership skills. | Compensation Range: Annual Salary: $145,134.00 - $188,364.00 Position Summary The Vice President, Marketing Operations is a senior strategic leader responsible for designing, scaling, and shaping the operating model that powers National University’s marketing and enrollment performance. This role sits at the intersection of strategy, technology, analytics, and execution, ensuring the marketing organization operates with efficiency, agility, and measurable impact in a changing discovery and enrollment environment shaped by AI, platform shifts, and changes in student behavior. The Vice President, Marketing Operations oversees critical functions including performance marketing operations, marketing technology and automation, user experience, integrated media operations, and marketing insights. In addition to day-to-day execution, this role is accountable for modernizing how marketing works by leveraging data, AI enabled tools, and experimentation to improve targeting precision, pipeline visibility, and return on investment as acquisition models continue to change. This leader partners closely with Enrollment, Brand, Communications, IT, and senior university leadership to drive clarity, governance, and execution while leading teams through ongoing change. Success requires strategic vision, operational rigor, technical fluency, and the ability to lead confidently through ambiguity. Essential Functions: Lead the development and execution of a long-term marketing operations strategy that enables scale, efficiency, and performance in a changing marketing and enrollment environment. Lead the use of data, analytics, automation, and AI enabled capabilities to improve targeting, personalization, forecasting, and decision making across the inquiry to start lifecycle. Provide executive oversight of performance marketing operations, marketing technology platforms, CRM and automation integrations, analytics, and UX optimization to ensure systems are effective, scalable, and aligned. Establish and maintain governance frameworks and workflow standards that balance speed with rigor, ensuring compliance, data integrity, and operational excellence. Lead marketing insights functions to deliver actionable recommendations on channel mix, spend allocation, conversion improvement, and pipeline performance. Serve as a strategic operating partner to Enrollment leadership, aligning demand generation, lead management, and operational execution to improve efficiency and student outcomes. Lead teams through organizational, process, and technology change by providing clarity, prioritization, and momentum during periods of change. Own the marketing operations and media budget, ensuring disciplined investment, strong ROI, and alignment with institutional priorities. Manage vendor and agency relationships including selection, contracting, and performance oversight. Attract, develop, and lead a high performing marketing operations organization, fostering accountability, collaboration, and continuous improvement. Other duties as assigned. Supervisory Responsibilities: Leads the Marketing Operations team, including internal staff and agency partners. Responsible for hiring, performance management, coaching, and long-term capability development. Requirements: Education & Experience: Bachelor’s degree in marketing, Communications, Business, Analytics, or a related field. Master’s degree preferred. 15 or more years of progressive experience in marketing operations, performance marketing, analytics, or related disciplines. Minimum of 6 years in a senior or executive leadership role. Demonstrated experience leading marketing operations during periods of significant change. Experience in higher education or similarly complex, regulated environments preferred. Competencies/Technical/Functional Skills: Proven ability to design, implement, and scale modern marketing operating models that drive efficiency, transparency, and measurable outcomes. Strong experience in marketing technology ecosystems including CRM, marketing automation, analytics, attribution, and experimentation platforms. Clear understanding of AI driven marketing trends and their impact on discovery, targeting, content, and performance measurement. Strong analytical skills with the ability to translate complex data into clear, executive level insights and recommendations. Demonstrated success partnering across Marketing, Enrollment, Brand, Communications, IT, and Analytics within a cross functional organization. Experience leading teams through ambiguity, transformation, and evolving performance expectations. Strong executive presence with the ability to influence senior leaders and guide decision making. Champions National University’s Ways of Working by building a culture of trust, accountability, and executional discipline, providing clarity, direction, and momentum for teams navigating significant organizational and market change. Commitment to embedding diversity, equity, and inclusion principles into team culture, processes, and outcomes. Location: Remote, USA Travel: up to 20% travel #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Provide comprehensive administrative and program support to healthcare administration academic programs, manage communications with students and faculty, coordinate accreditation and compliance activities, and assist with event planning and reporting. | Minimum five years of relevant administrative experience, preferably in higher education, with a bachelor's degree related to healthcare or business administration, proficiency in office management systems, strong communication and organizational skills, and ability to work independently in a fast-paced environment. | Compensation Range: Hourly: $27.85 - $36.20 Position Summary The Health Administration Coordinator will provide essential administrative support for the School of Health Professions’ healthcare administration programs, including the Bachelor of Science in Healthcare Administration (BSHA), Master of Healthcare Administration (MHA), and Doctor of Health Administration (DHA). This role involves assisting with the programs’ daily operations, ensuring clear and timely communications, managing data, and coordinating key program activities to promote effectiveness, efficiency, and compliance with accreditation standards. The coordinator will oversee the planning, development, and management of various program components, monitor progress, and facilitate the implementation of new initiatives. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and a dedicated commitment to advancing healthcare administration education through proficient program management and proactive support. Essential Functions: Provide comprehensive administrative support to the Academic Program Directors (APDs) and the programs, including managing schedules, preparing documentation, coordinating meetings, handling correspondence, and assisting with administrative tasks to ensure the smooth and efficient operation of the programs. Serve as the primary point of contact for students enrolled in the programs by effectively interfacing with them through various communication channels, including timely replies to emails and phone calls, scheduling meetings, help resolve conflicts and concerns, and guiding students to the appropriate resources and support services to ensure their needs are met promptly and professionally. In collaboration with the Director of Assessment and Accreditation, oversee the management of program data by tracking and reporting key metrics such as student persistence and completion rates. Additionally, coordinate the preparation and the development of accreditation self-studies to support ongoing program evaluation and compliance. Provide comprehensive administrative support for program integrative experiences for both the BSHA and MHA programs. This includes coordinating student orientations, scheduling, procuring, maintaining and renewing of affiliation agreements, communicating with faculty and preceptors, assisting students with forms and document management, researching and securing integrative experience opportunities, and maintaining all related documentation, forms, and handbooks to ensure seamless program delivery. Recruit students requiring integrative experiences for the IPCP seminar program, in collaboration with the Academic Program Directors. Track student progress, follow up with professors to ensure timely completion, and facilitate grade updates as necessary to support successful program outcomes. Provide monthly/quarterly reporting to APDs related to state compliance for site placements. Participate in the recruitment of students for the study abroad program by providing information, promoting opportunities, and supporting the application process. Collect, manage, and maintain all necessary documentation to ensure compliance and readiness for the program. Maintain accurate and comprehensive minutes of all program meetings, ensuring timely documentation, distribution, and record-keeping to support effective communication and organizational transparency. Actively participate in faculty, student, and staff meetings by contributing insights, engaging in discussions, and supporting collaborative decision-making to promote a cohesive and effective organizational environment. Coordinate directly with the Advisory Boards of the programs to schedule meetings, develop agendas and presentation materials, invite speakers, record and maintain minutes, update bylaws, and assist with recruiting new members to ensure smooth and productive board operations. As necessary, staff booths at designated conferences and/or events, provide support during event planning and organization, and assist with presenting and representing the program to promote engagement and deliver information effectively. Other duties as assigned. Manage all administrative aspects of accreditation self-studies and site visits. Assist with planning and presenting the Awards Ceremony. Supervisory Responsibilities: N/A Requirements: Education & Experience: Minimum of five (5) years of relevant administrative support experience required. Bachelor’s degree in a field related to healthcare administration or business administration, preferred. Experience in higher education setting and familiarity with HIPAA and FERPA, preferred. Competencies/Technical/Functional Skills: Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead. Actively seeks opportunities to influence, build effective relationships, and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. Accepts personal accountability, proactively seeks resolution for personal limitations head-on, and supports honesty and respect towards others, the company, and oneself. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner. Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals, and objectives. Ability to drive towards achieving measurable and challenging goals to support organizational success. Working knowledge, principles, and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues. Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines, and frequently changing priorities. Demonstrated ability to learn and apply policies and procedures, preferably in a higher education setting. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. Ability to multi-task, problem-solve, flexible, meet deadlines, adapt to ever changing environment. Ability to prioritize and manage multiple priorities in a very fast-paced environment. Demonstrated oral and written communication skills. Established organizational and interpersonal skills and proven ability to work independently. Strong problem-solving skills necessary. Proficient use of the PC, telephone, facsimile machine, copier, and other equipment as needed. Travel: Remote position with travel seldom required. #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Lead and oversee student success operations including escalation resolution, coaching, compliance, strategic initiatives, and departmental management. | Bachelor's degree with 7+ years in student services or related fields, 5+ years leadership experience, knowledge of higher education policies, and strong communication and analytical skills. | Compensation Range: Annual Salary: $71,360.00 - $96,340.00 Position Summary The Director Operations, Student Success, provides a dedicated resource to aid in the resolution of student escalations. This position will include tracking, analysis, and trending for Sr. Leadership team. The Director will also be responsible for strategic support on training and improvements for student operations to address areas of concerns, provide one on one coaching to front line team members where needed to address concerns, create student training on escalation pathing and resources to support leadership of the Student Advising department. This incorporates ensuring the University is in compliance with all applicable federal/state statutes and regulations while ensuring top customer service and supporting the of the student experience. Reports organizational and outcomes updates directly to senior leaders. In addition, oversees headcount and departmental budget, provides organizational health assessment to the senior leadership team, and leads strategic initiatives to successful outcomes in the department. Essential Functions: Leadership Functions: • Develops and implements effective and innovative plans to achieve strategic vision • Maintains compliance with external regulations and internal policies • Assesses and reports progress as it relates to departmental objectives • Conducts performance reviews, individualized development plans, and performance management improvement plans • Provides coaching and oversees the professional development of Associate Directors • Ensures Associate Directors are effectively leading day to day operational outcomes • Serves as a mentor and guide to each of their team members • Develops and implements short and long-term strategies to retain students • Ensures that team retention targets are achieved, relating to the University’s strategic goals and metrics • Provides leadership to the process of effectively operationalizing departmental processes Prepares and maintains departmental metrics and related reports • Analyzes and implements strategic initiatives to address areas of concern within the department • Implements and monitors changes in policy and procedure to ensure compliance with all regulatory and accreditation requirements and changes • Collaborates with QA team and other interdepartmental leaders to ensure institutional compliance • Participates in committees and task forces designed to improve policies, procedures, and business practices • Ensures Associate Directors are effectively managing day to day operations including but not limited to team member oversight (role/responsibility completion, documentation, performance management, and attendance) • Oversees the entire business unit in the absence of the Associate Vice President • Attends Business Unit Leadership team meetings • Upholds the standard of conduct and all other policies and procedures • Identifies opportunities and recommends changes to improve the University • Participates in training and continuous education to improve skill set • Responsible for team member retention analysis and strategic planning to increase retention (turnover statistics, retention strategies, training, etc) • Headcount oversight and responsibility for ratio alignment and adjustments in overall budget headcount to align with ratio need and departmental strategies • Reasonable and consistent attendance to fulfill requirement of the position • Other duties as assigned. Tactical Functions: • Develop and implement effective and innovative plans to mitigate student escalations. • Assess and report findings and progress as it relates to student satisfaction and escalation resolution. • Provide coaching and resources for the professional development of Advisor service interactions. • Ensure student escalations are effectively addressed and outcomes are documented. • Collaborate with the Data Science, and other interdepartmental leaders, to ensure student satisfaction outcomes. • Participate in committees and task forces designed to improve policies, procedures, and business practices. • Implement strategic planning and initiatives to ensure achievement of service level agreements. • Other duties as assigned. Supervisory Responsibilities: Supervisor duties to include: • Direct leadership and oversight of up to five (5) Associate Directors with up to five (5) team leads and up to fifty front line (50) team members. • Hire, train and develop Associate Directors as/if needed. • Implement and lead individualized development plans for all team members. • Direct oversight for all performance management actions inclusive of direct coaching, performance action delivery, and separation of team members. • Support leaders within the department on preparation, review, and delivery of all required performance action of team members. Requirements: Education & Experience: • Bachelor's degree required. • Master's degree preferred. • Minimum of seven (7) years of student services, advising, customer support, or related experience required. • Minimum of five (5) years of leadership experience required. • Experience in higher education preferred. • Experience working in a technology-driven enterprise preferred. • All skills, abilities and education will be considered for minimum qualifications. Competencies/Technical/Functional Skills: • Knowledge of academic and business workings of a higher education institution. • Knowledge of University policies and procedures. • Knowledge of financial aid processes and associated Title IV regulations. • Knowledge of leadership principles and practices. • Ability to resolve conflict and performance manage team members as appropriate. • Ability to coach to improve development and skills. • Skill in verbal and written communication. • Ability to use and facilitate online communications. • Ability to problem-solve. • Ability to understand and interpret the needs of prospective students. • Ability to compute and comprehend rates, ratios, and percentages. • Ability to effectively present information and respond to questions from prospective students, University associates, licensing and accrediting agencies and the general public. • Ability to collaborate effectively with others. • Ability to build and motivate a team. • Highly organized and detailed oriented. • Must be able to consistently display the highest level of integrity. • Skill in business acumen and leadership agility. • Ability to travel to conferences. • Excellent customer service and communication skills. • Demonstrated ability with enrollment information systems and web-based recruitment. • Strong analytical and critical thinking skills. • Proficient with Microsoft Word and other applications in the Microsoft Office Suite. Location: Remote, USA Travel: Some Travel Required, as needed #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. Original job Director Operations/ Student Success posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

The Senior Manager, Marketing is responsible for managing the marketing functional area from ideation through completion, leading strategic marketing for the Harmony Academy and Fundraising Academy. This role involves overseeing project management, developing integrated marketing strategies, and driving continuous improvement in marketing effectiveness. | Candidates must have a Bachelor's degree in Marketing, Business, or a related field, along with a minimum of seven years of experience managing complex projects. Leadership experience and familiarity with project management tools like Asana are preferred. | Compensation Range: Annual Salary: $71,360.00 - $96,340.00 Position Summary The Senior Manager, Marketing is a key player ensuring success across the National University Academies team and is responsible for managing marketing functional area from ideation through completion. The Senior Manager, Marketing leads team members with consistent communication and drives campaigns through the Academies team in collaboration with the NU Marketing team. The Senior Manager, Marketing leads strategic marketing for both the Harmony Academy and Fundraising Academy and is responsible for identifying operational and team efficiencies and improved business processes for those functions. This role is responsible for leading strategy, people and resources efficiently to complete projects successfully, meet deadlines, and prioritize work effectively. This role will advise on marketing strategy and complete marketing planning documentation through identifying requirements, milestones, risks and dependencies. Essential Functions: Strategic Marketing Management Develops and leads integrated marketing strategies that align with institutional goals, elevate brand positioning, and drive measurable impact across key audiences. Leverages market research, performance data, and audience insights to inform campaign strategies, identify growth opportunities, and optimize marketing investments. Partners with senior leadership and cross-functional teams to prioritize marketing initiatives, allocate resources, and track strategic outcomes aligned to organizational KPIs. Oversees the strategic planning and execution of go-to-market strategies for new products, programs, or initiatives, ensuring alignment with business objectives and audience needs. Drives continuous improvement in marketing effectiveness through performance benchmarking, A/B testing, and post-campaign analysis. Project Management Leads project scope, timeline, quality, goals, and deliverables to advance business goals and broader organizational strategy across agile and waterfall project management environments. Directs and oversees complex and cross-functional projects to ensure delivery on strategic objectives, while managing performance against key deliverables and reporting to leadership and stakeholders. Leads discussions, decision-making, and conflict resolution while playing an active role in providing solutions and making decisions where applicable. Anticipates and removes issues that may affect scope, deadlines, or budgets. Across all marketing projects, establishes and oversees accountability structures by individual and team through the use of project management tools. Leads internal and external communication strategy, creating visibility to overall project plans and assigned responsibilities. Planning & Reporting Develops and oversees strategic roadmaps, project plans and project charters to outline long term goals, success metrics, project milestones, risks, dependencies, and assumptions. Creates project plans and identifies and assigns tasks to execute projects; monitors and reports on project progress to executive leadership. Establishes and maintains quarterly and annual planning cycles for assigned teams within Marketing department and Academies; contributes to the overall Marketing and Academies project calendars. Increase Team Efficiency Identifies and implements improvements that streamline business processes. Drives solutions for operational efficiencies and strategic prioritization; as appropriate identifies technical solutions to improve team productivity on project management platforms. Builds and develops project teams to ensure maximum project performance. Ensures projects align with testing, QA and approval processes as applicable to drive toward quality assets. Performs other duties as assigned. Supervisory Responsibilities: Hires, trains, develops, and provides supervision of two (2) to four (4) direct reports. Requirements: Education & Experience: Bachelor’s degree in Marketing, Business, or a related field, required. Minimum of seven (7) years of experience required. Or an equivalent amount of education and experience Experience managing multiple and concurrent complex projects through the full life-cycle required. Leadership experience preferred. Experience with Asana preferred. Project management certifications (CSM, CAPM, PMP) preferred. Competencies/Technical/Functional Skills: Ability to effectively communicate with all levels of the organization. Outstanding organizational, time management, planning and problem-solving skills. Must be self-motivated as well as creative and efficient in proposing solutions to complex problems. Strong analytical and problem-solving skills with high attention to detail. Demonstrated leadership ability to coach and guide project teams to successful project completion. Excellent team player and team builder. Excellent interpersonal skills, ability to work collaboratively with diverse personality types. Must have exceptional decision-making ability and drive toward solutions that are beneficial across the organization. Strong communicator and have exceptional negotiation skills. Location: Remote, USA Travel: Travel seldom required #LI-CC1 #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Lead and coordinate project planning, execution, risk management, and reporting to ensure projects align with company strategy and goals. | Bachelor’s degree preferred, 4+ years project management experience, PMP certification preferred, teamwork skills, knowledge of project management software, and ability to work independently in a remote environment. | Compensation Range: : $0.00 - $0.00 Position Summary Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. This position will facilitate projects within Technical Solutions. Essential Functions Lead the planning and implementation of projects Facilitate the definition of project scopes, goals and deliverables Define project tasks and resource requirements Develop full scale project plans refining as necessary to meet changing needs and requirements Provide written meeting recaps and follow up on action items. Proactively look for solutions for challenging problems. Conduct risk managementSupport various project types ranging from internal SDLC, new software implementations, procurements, and non-IT projects Track project deliverables using identified tools Provide direction and support to project teams Constantly monitor and report on progress of assigned projects to all stakeholders at all levels across the organization Present reports defining project progress, problems and solutions Implement and manage project changes and interventions to achieve outputs Develop project evaluations and assessment of results Ensure system analysis, decision rules, training, documentation, and communications are built into all projects Apply significant knowledge of industry trends and developments to improve customer service Communicate with all participants to follow-up that documentation is submitted in a timely manner Consistently deliver high-quality service Reasonable and consistent attendance to fulfill requirements of the position Other duties as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: Bachelor’s degree preferred 4+ years’ experience and/or training in project management required. Preferred Certification: PMP Experience working in a team-oriented, collaborative environment. Experience in higher education preferred. Experience working in a technology-driven enterprise preferred. All skills, abilities and education will be considered for minimum qualifications. Competencies/Technical/Functional Skills: Knowledge of project management software Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead. Accepts personal accountability, proactively seeks resolution for personal limitations head-on, and supports honesty and respect towards others, the company and oneself. Actively seeks to influence, build effective relationships, and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes. Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues. Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, PowerPoint, Outlook. Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities. Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives. Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community. Location: Remote, USA Travel: Some may be required from time to time for larger projects and/or team meetings. #LI-CC1 #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Lead and manage a Quality Assurance team ensuring compliance with financial aid regulations, oversee policy and procedure reviews, and support audits and reporting. | Bachelor's degree preferred, 5+ years financial aid or related experience, leadership experience, knowledge of Title IV regulations, and skills in regulatory compliance and data systems. | Compensation Range: Annual Salary: $63,720.00 - $86,020.00 Position Summary The Manager, Quality Assurance, reporting directly to the Associate Director, plays a crucial role in overseeing the daily operations of a dynamic Quality Assurance team consisting of 7-12 members. The incumbent will be responsible for providing day to day leadership support to the Quality Assurance team and assists in driving the team to results and outcomes. The Manager is responsible for reviewing University training materials in their area of exoerteas abd evaluating them for accurancy and compliance, ensuring the Quality Assurance Specialists are properly trained. The role involves coaching team member for performance improvements, overseeing key processes and their documentation, and ensuring compliance with financial aid regulations. The Manager assists in monitoring controls which impact the administration of Title IV programs to support University compliance. and supports the Associate Director during any external audits. Essential Functions: • Oversee the assigned Quality Assurance team to ensure timely and accurate completion of monthly quality assurance reviews. • Monitors the QA Review Dispute Process to ensure QA Specialists maintain appropriate accuracy and partners with university stakeholders through remediation. • Manages the Policy & Compliance Memo process ensuring timely drafting, approval, and appropriate document retention. • Responsoble for monitoring and interpreting changes in legislation specific to the assigned areas of Title IV administration implementing policies and procedures to ensure compliance with Title IV programs. • Responsible for QA Specialist Dashboard data entry and reporting. • Supports the Associate Director in monitoring the Quality Assurance team’s projects and tasks. • In the Associate Director’s absence, attends and participates in committees and task forces designed to improve the policies, procedures, and business practices of the university as a whole. • Manage the process and procedure reviews to ensure compliance with federal, VA, state, and organizational policies and regulations. • Manage the maintenance of the policy and procedures manual. • Keep abreast of regulatory changes through daily publications, workshops and conferences, and through the assistance and the direction of leadership. • Participate in ongoing department projects, or other special projects, as needed. • Reasonable and consistent attendance to fulfill requirements of the position. • Other duties as assigned. Supervisory Responsibilities: • Direct oversight of seven (7) to twelve (12) team members. • Hire, train and develop Financial Aid Quality Assurance Specialists. • Oversee and monitor personalized professional development plans for all direct reports. • Manage work allocation and overtime. • Lead team meeting to ensure alignment with institutional and organizational strategic initiatives and proper dissemination of information. • Direct oversight for all performance management actions inclusive of direct coaching, HR performance action delivery, and termination of team members. Requirements: Education & Experience: • Bachelor's degree preferred. • Minimum of five (5) years of financial aid, advising, training, auditing, military benefits, accounting, or related experience required. • Certified Financial Aid Administrater (FAAC) preferred. • Minimum of one (1) year of leadership experience preferred. • Experience developing and implementing compliant policies and procedures in a Title IV environment. • Regulatory analysis and interpretation experience preferred. • Experience with data processing and automated records maintenance systems preferred. • Experience in higher education preferred. • Experience working in a technology-driven enterprise preferred. • All skills, abilities and education will be considered for minimum qualifications. Competencies/Technical/Functional Skills: • Knowledge of available private, state, and federal financial aid programs. • Experience in non-term financial aid management preferred. • Knowledge of academic and business workings of a higher education institution. • Knowledge of University policies and procedures. • Knowledge of ED Express & PeopleSoft software. • Skills in oral and written communication. • Skill in operating equipment, such as personal computer and phone system. • Skill in utilizing technology, including ability to navigate websites, perform word processing, create spreadsheets, and send electronic messages. • Ability to use and facilitate online communications using email and/or other technology-based communication media. • Ability to problem solve. • Excellent customer service skills. • Detail-oriented, organized, and strong time management skills. • Ability to maintain confidentiality. • Ability to prepare letters, reports, and business correspondence. • Organized with good time management skills. • Proficient with applications in the Microsoft Office suite. Location: Remote, USA Travel: No Travel Required #LI-JD1 #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.

Provide executive assistance and project management to the SVP, CHRO and HR team, including managing communications, coordinating projects, preparing reports, and maintaining HR resources. | Bachelor’s degree or equivalent experience with 4 years relevant experience, preferably in higher education and HR, strong project management, communication, confidentiality, and organizational skills. | Compensation Range: Annual Salary: $56,890.00 - $76,800.00 Position Summary The Executive Assistant and Project Manager provides high-level administrative, project, and operational support to the Senior Vice President, Chief Human Resources Officer (SVP, CHRO) and the Human Resources team. This multifaceted role is responsible for managing complex projects, ensuring effective communication, and supporting the strategic objectives of the Human Resources department. The Executive Assistant and Project Manager manages sensitive matters requiring confidentiality, discretion, and sound judgment. The position also acts as a key liaison between executive leadership and various stakeholders across the university. Essential Functions: Executive Support: Deliver comprehensive executive assistance to the SVP, CHRO, supporting calendar management, meeting coordination, travel arrangements, and internal and external communication. Serve as a trusted point of contact for internal and external university community. Project Management: Lead, coordinate, and support HR-related projects. Oversee project timelines, deliverables, and cross-functional collaboration to ensure timely and effective execution. Board & Committee Coordination: Organize and manage Board of Trustees’ Executive Committee compensation review for key employees as well as HR Policy Manual annually. HR Advisory Committee and Whole Human Council Support. Reporting: Prepare monthly and quarterly operating reports in addition to quarterly presentations for the Board of Trustees on behalf of the SVP, CHRO. Prepare ad-hoc presentations and reports as needed on behalf of the SVP, CHRO and Human Resources. Communications: Draft, review, gain leadership approval and disseminate internal communications. Facilitate and supply HR content and information to various communication channels such as leadership toolkit, HR Remote, Community Hall, and intranet. SharePoint Site Management: Develop, maintain, and update the HR SharePoint site to ensure accessible and current resources for staff and leadership. Administrative Duties: Invoicing submittal and reviews, SVP, CHRO credit card reconciliation, Agiloft contracting and management, event management support (HR and university (i.e., NULA), calendaring, budgeting support, HR team meeting. Other duties and projects as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: Bachelor’s Degree (or equivalent combined experience and education) in Business Administration or equivalent preferred; and, four (4) years’ relevant experience; or, equivalent combination of education and experience. Work experience in higher education, preferred. Human Resources experience, preferred. Additional skills, experiences, and qualifications include: Project Management Problem-solving skills Advanced technology proficiency Competencies/Technical/Functional Skills: Requires a high degree of professionalism, confidentiality, initiative and tact, independent judgment, and a high level of organizational and communication skills required Proven ability to maintain strict confidentiality while demonstrating tact Ability to use independent judgment and discretion to manage and impart confidential information Proactive and resourceful to anticipate the needs of the SVP, CHRO before they arise Excellent verbal and written professional communication skills Exceptional organizational and time management skills with strong attention to detail and accuracy Ability to work independently and prioritize work effectively within established deadlines and timeframes, with the ability to quickly respond to changing needs and to balance competing responsibilities Cognitive Agility: the ability to quickly and efficiently shift priorities, adapt to new information, and apply sound judgment in dynamic situations. Decisiveness and Judgment: Makes timely, well-informed decisions by evaluating alternatives and considering both short- and long-term consequences. Drive for Results: Consistently pursues and achieves challenging goals aligned with organizational objectives, demonstrating dedication to continuous improvement. Collaboration and Outreach: Fosters a collaborative work environment by effectively seeking input from others, leveraging team expertise, and building strong working relationships. Resilience: Maintains composure and effectiveness amidst changing priorities or stressful situations, demonstrating adaptability and a positive approach to overcoming setbacks. Location: Remote, USA Travel: None #LI-CC1 #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

The Processing Specialist is responsible for supporting the Student Financial Services team through various processes such as packaging financial aid and reviewing disbursements. The role ensures compliance with federal and state regulations while maintaining effective communication with the Department of Education systems. | A bachelor's degree is preferred along with a minimum of one year of experience in financial aid, accounting, or finance. Knowledge of financial aid programs and the ability to utilize technology effectively are essential for this position. | Compensation Range: Hourly: $20.00 - $23.00 Position Summary The Processing Specialist is responsible for many of the background processes supporting the Student Financial Services team. Processes include, but are not limited to, packaging financial aid, reviewing and approving disbursements, processing R2T4s, verification, and determining credit balances. Also ensures that the university is in compliance with all applicable federal/state statutes and regulations. Essential Functions: Maintain all tasks/responsibilities set by the leadership team. Ensure daily communication with the Department of Education systems, including importing and exporting Title IV aid data. Perform financial aid packaging. Review and approve federal aid, state grant, scholarship, and Title IV disbursements. Review and process credit balances. Timely and accurately review and process verification, c-codes, conflicting information, and professional judgment. Process R2T4s, ensuring timely and accurate completion. Review and process adjustments as a result of quality assurance review outcomes. Process state and proration calculations. Utilizes departmental KPIs and individual metrics, which are measured for successful completion, when processing. Performs functions utilizing regulatory knowledge and in alignment with federal regulatory expectations. Participate in ongoing department projects, or other special projects, as needed. Reasonable and consistent attendance to fulfill requirements of the position. Other duties as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: Bachelor's degree preferred. Minimum of one (1) year of financial aid, accounting, finance, or related experience required. Experience with data processing and automated records maintenance systems preferred. Experience with online delivery of education preferred. Experience with non-term semesters preferred. Experience in higher education preferred. Experience working in a technology-driven enterprise preferred. All skills, abilities and education will be considered for minimum qualifications. Competencies/Technical/Functional Skills: Knowledge of available private, state, and federal financial aid programs and regulations. Knowledge of academic and business practices in an online environment. Knowledge of University policies and procedures, including policy updates. Knowledge of financial aid software or agility within financial aid technical systems Ability to multi-task, prioritize, and problem-solve. Ability to use and facilitate online communication using email and/or other technology-based communication media. Skill in oral and written communication. Ability to maintain confidentiality. Ability to prepare letters, reports, and business correspondence. Must be able to consistently display the highest level of integrity. Highly organized and detail oriented. Ability to work well in teams, while contributing to positive and productive team atmosphere, working conditions, etc. Skill in utilizing technology, including ability to navigate web sites, perform word processing, create spreadsheets, send e-mail and electronic messages. Strong understanding of the University mission, vision, values, goals, and strategies. Proficient with Microsoft Word and other applications in the Microsoft Office suite. Must be eligible to receive access to the National Student Loan Data System (NSLDS). Location: Remote, USA Travel: No Travel Required #LI-JD1 #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

The Enrollment Specialist is responsible for guiding students through their enrollment journey and ensuring a smooth transition into their classes. This role includes establishing strong relationships with students and assisting them in securing funding and meeting enrollment requirements. | An Associate’s degree and 1 year of relevant experience in enrollment advising are preferred. Experience in customer service, education sales, and technology-driven environments is also preferred. | Compensation Range: Hourly: $20.00 - $23.00 Position Summary The Enrollment Specialist is responsible for guiding students through every step of their enrollment journey, ensuring a smooth transition into their first-class post application.. The Enrollment Specialist will also establish a strong relationship with each student, offering guidance and clarity on the necessary next steps to meet enrollment and scheduling requirements. Additionally, this role will assist in securing funding by directing students to the appropriate channels and providing information on required documentation for reduced tuition or military funding certification. The Enrollment Specialist role will encompass advanced program proficiency and will encompass programmatic accreditation preqrequisities. Essential Functions: Implement consistent follow-up strategies for the student pipeline Ensure clear expectations are communicated with students regarding the steps they need to take to enroll, schedule, and start their classes. Utilize advanced knowledge of the administrative steps and documents required to move students through the enrollment process successfully.Utilize advanced vertical program and process knowledge.Listen actively and analyze program requirements to align student’s schedule with university guidelinesReview all available funding options and guide students on how to secure funding. Analyze technology-related challenges and assist in identifying solutions to resolve them Evaluate transcripts thoroughly and use additional system resources to ensure accuracyApply critical thinking skills Supervisory Responsibilities: N/A Requirements: Education & Experience: Associate’s degree from a two-year college or technical skill preferred; and 1 year relevant experience in enrollment advising in a collegial setting preferred; or, equivalent combination of education and experience. Call center or customer service experience preferred Education sales experience preferred Experience in higher education preferred Experience working in a technology-driven enterprise preferred All skills, abilities, and education will be considered for minimum qualifications Competencies/Technical/Functional Skills: Emotional Intelligence Adaptability Stress Tolerance Collaborating and Relationship Building Student Center Focus Conflict Resolution/Management Skills Critical Thinking for Decision Making Continuous Learning and Improvement Time Management and Organizational Efficiency Results Oriented Effective Communication Positive Approach Fostering/Valuing Diversity Ethics and Integrity Takes Initiative Technical/Professional Skills Location: Remote, USA Travel: N/A #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.