National University

Drive optimization and testing of digital product experiences and user journeys, partnering with cross-functional teams to implement personalization strategies and innovation roadmaps. | Bachelor's degree in design or HCI with 7+ years in digital experience, product strategy, or innovation, plus expertise in CRM platforms and behavioral analytics. | Compensation Range: Annual Salary: $78,496.00 - $105,974.00 Position Summary: This role supports the advancement of core and innovation product experiences across the prospective student journey, with a focus on key digital touchpoints such as landing pages, application flows, and engagement tools. Sitting within the UX team, this is a senior individual contributor role that drives day-to-day experience insights, journey analysis, and optimization efforts. The role works closely with cross-functional partners across Marketing, Enrollment, Product, and Data to inform and influence experience outcomes. Operating under the direction of the UX Director, this role helps bring experience strategy to life by ensuring all core experiences and emerging innovations are user-centered, insight-driven, and continuously improving Essential Functions: Digital Product Experience Optimization Own day-to-day optimization, testing, and experience QA of core digital experiences, including key landing pages, application flows, and engagement tools (e.g., chat, forms). Ensure experiences are functioning as intended and aligned to UX standards, identifying and addressing gaps in experience quality. Define and drive A/B testing and experimentation opportunities, including hypothesis development, experience variations, and success criteria. Translate insights into clear, actionable recommendations and partner with Product and Engineering to ensure improvements are implemented and measured. Journey Intelligence & Personalization Lead the optimization of end-to-end user journeys across web, CRM, and enrollment touchpoints, ensuring a seamless and connected experience. Identify and address journey-level friction points and gaps, driving improvements across lifecycle stages. Translate user behavior and journey insights into personalization opportunities, aligned to user intent, lifecycle stage, and key decision moments. Contribute to and help shape personalization strategies and pilots, ensuring they are scalable and measurable. Partner across teams to operationalize journey improvements leveraging UX research and behavioral insights to influence design and product decisions, working closely with designers and product partners. Research & Reporting Work in partnership with UX leadership to define and track UX and product analytics and KPIs across core and innovation experiences, tools and products. Leverage performance data, dashboards, and reporting to monitor experience health and identify opportunities. Develop and deliver regular performance reporting, translating insights into clear recommendations and prioritized actions. Lead biannual competitive and technology audits to inform both optimization and innovation opportunities. Innovation & Experience Development Contribute to the development of the innovation roadmap, identifying new product and experience opportunities Bring forward ideas informed by user behavior, research, competitive audits, and emerging technologies Partner on the design, rollout, and measurement of new digital product experiences and pilots Support AI and innovation initiatives by ensuring experiences are user-centered, journey-aligned, and measurable Other duties as assigned. Supervisory Responsibilities: Individual contributor role that provides leadership through influence and expertise; scope may evolve over time based on organizational needs. Requirements: Education & Experience: Bachelor’s degree in design, human-computer interaction, or a related field. 7+ years of experience in digital experience, product strategy, personalization, or innovation roles, with a demonstrated ability to shape user-facing products and end-to-end journeys, not solely optimize existing experiences. Proven experience partnering closely with CRM and marketing automation teams, including hands-on familiarity with platforms such as Salesforce, and a strong understanding of lifecycle journeys, triggers, segmentation, and user signals. Demonstrated experience driving personalization and experience intelligence, leveraging behavioral, CRM, and intent-based signals to inform scalable, high-impact experience improvements. Competencies/Technical/Functional Skills: Strong experience and performance orientation, with the ability to define KPIs, work with GA4 and behavioral analytics, and translate user data into actionable experience and product recommendations. Solid foundation in human‑centered design, journey mapping, and experience strategy, with the ability to guide solutions across complex digital ecosystems. Demonstrated ability to operationalize experience strategy, connecting insights to prioritized initiatives across web, CRM, enrollment, and digital product touchpoints. Experience partnering with CRM, marketing automation, and data teams, with a working understanding of lifecycle journeys, segmentation, and behavioral signals. Familiarity with experimentation and optimization frameworks, using qualitative and quantitative inputs to support continuous improvement. Working knowledge of accessibility (WCAG), responsive design principles, and content structure, with the ability to advocate for inclusive, scalable experiences. Experience collaborating within design systems and shared UX frameworks, partnering with designers rather than owning detailed design execution. Exposure to or experience supporting AI‑driven or personalization‑based experiences, with the ability to assess impact on user journeys and outcomes. Strong cross‑functional leadership and influence skills, aligning UX, Product, Enrollment, Marketing Automation, IT, and Data teams without relying on formal authority. Excellent written and verbal communication skills, with the ability to translate complex experience and data concepts for both technical and non‑technical audiences. Location: Remote, USA Travel: up to 10% travel #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.

Lead and manage research and evaluation projects, client relationships, and team contributors to grow client portfolio. | Master's degree with 8+ years in professional research, evaluation, consulting, and portfolio management. | Compensation Range: Annual Salary: $79,930.00 - $107,900.00 Position Summary The Director, Research & Evaluation Services provides leadership for the development and delivery of National University’s externally facing research, evaluation, and advisory services. This role is responsible for growing and sustaining a portfolio of client engagements that advance both institutional priorities and community impact. Working closely with university leadership and external partners, the Director shapes service offerings, guides project design and delivery, and supports the long-term success of a scalable professional services model. The role combines strategic thinking, client engagement, project scoping and applied research expertise, with flexibility to adapt approaches across diverse contexts and partner needs. Essential Functions: Service Development & Engagement Leadership Collaborates with partners to understand needs and shape appropriate research, evaluation, or advisory solutions. Develops scopes of work, proposals, and engagement strategies. Supports the evolution of service offerings and delivery models over time. Portfolio Oversight & Delivery Provides oversight across multiple projects or engagements. Ensures high-quality, timely delivery of work products. Coordinates internal contributors and external partners to achieve project goals. Tracks expenditures, staffing costs, and contribution margins. Monitors contract performance, resource utilization, and delivery risk. Client & Partner Relationships Builds and maintains strong relationships with external clients and community partners. Serves as a trusted advisor and point of contact across engagements. Supports efforts to expand partnerships and opportunities over time. Strategy & Growth Contributes to the growth and sustainability of the professional services portfolio. Identifies opportunities to expand reach, impact, and revenue. Provides input into positioning, partnerships, and long-term development of the service model. People & Collaboration Works collaboratively with faculty, staff, and other contributors to support project delivery. Contributes to building a strong network of internal talent. Fosters a culture of quality, learning, and continuous improvement. Performs other duties as assigned. Supervisory Responsibilities: Responsibility for recruiting, coordinating, and ensuring quality work is provided by internal faculty, staff, and student contributors on contracted projects. The role also supports the development and readiness of our internal talent through training, guidance, and ongoing coaching. As the business grows, supervisory responsibilities may expand. Requirements: Education & Experience: Master’s degree required in a relevant field, Doctoral degree preferred Eight plus (8+) years of experience in professional research, evaluation, and consulting Demonstrated experience in scoping, proposal development, and client negotiations Proven ability to manage multi-project portfolios Supervisory or team leadership experience in applied or project-based environments Experience within the higher-education industry preferred Competencies/Technical/Functional Skills: Synthesizes complex information, anticipates client needs, and guides decision‑making with sound judgment and strategic insight. Builds trust and communicates effectively across diverse stakeholders. Manages multiple priorities and drives work forward. Strong command of research design, program evaluation models, and quantitative/qualitative methods. Applies research and evaluation concepts appropriately in real-world contexts. Works effectively across organizational boundaries. Understands financial drivers, pricing logic, and cost modeling to support sustainable, data‑informed recommendations. Identifies opportunities to enhance processes, scalability, and service delivery; proactively recommends improvements. Ability to recruit, develop, and manage diverse contributors. Demonstrates responsiveness, reliability, and a solutions‑focused approach. Communicates complex or technical concepts clearly to non‑technical stakeholders, including senior leaders. Demonstrates maturity, tact, and strong interpersonal skills in sensitive or high‑stakes situations. Location: Remote, USA Travel: up to 20% travel #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Drive optimization and testing of digital experiences and user journeys to improve prospective student experience through data-driven product recommendations and cross-functional collaboration. | Bachelor's degree in design or HCI with over 7 years experience in digital experience or product strategy, expertise in CRM platforms and behavioral analytics. | Compensation Range: Annual Salary: $78,496.00 - $105,974.00 Position Summary: This role supports the advancement of core and innovation product experiences across the prospective student journey, with a focus on key digital touchpoints such as landing pages, application flows, and engagement tools. Sitting within the UX team, this is a senior individual contributor role that drives day-to-day experience insights, journey analysis, and optimization efforts. The role works closely with cross-functional partners across Marketing, Enrollment, Product, and Data to inform and influence experience outcomes. Operating under the direction of the UX Director, this role helps bring experience strategy to life by ensuring all core experiences and emerging innovations are user-centered, insight-driven, and continuously improving Essential Functions: Digital Product Experience Optimization Own day-to-day optimization, testing, and experience QA of core digital experiences, including key landing pages, application flows, and engagement tools (e.g., chat, forms). Ensure experiences are functioning as intended and aligned to UX standards, identifying and addressing gaps in experience quality. Define and drive A/B testing and experimentation opportunities, including hypothesis development, experience variations, and success criteria. Translate insights into clear, actionable recommendations and partner with Product and Engineering to ensure improvements are implemented and measured. Journey Intelligence & Personalization Lead the optimization of end-to-end user journeys across web, CRM, and enrollment touchpoints, ensuring a seamless and connected experience. Identify and address journey-level friction points and gaps, driving improvements across lifecycle stages. Translate user behavior and journey insights into personalization opportunities, aligned to user intent, lifecycle stage, and key decision moments. Contribute to and help shape personalization strategies and pilots, ensuring they are scalable and measurable. Partner across teams to operationalize journey improvements leveraging UX research and behavioral insights to influence design and product decisions, working closely with designers and product partners. Research & Reporting Work in partnership with UX leadership to define and track UX and product analytics and KPIs across core and innovation experiences, tools and products. Leverage performance data, dashboards, and reporting to monitor experience health and identify opportunities. Develop and deliver regular performance reporting, translating insights into clear recommendations and prioritized actions. Lead biannual competitive and technology audits to inform both optimization and innovation opportunities. Innovation & Experience Development Contribute to the development of the innovation roadmap, identifying new product and experience opportunities Bring forward ideas informed by user behavior, research, competitive audits, and emerging technologies Partner on the design, rollout, and measurement of new digital product experiences and pilots Support AI and innovation initiatives by ensuring experiences are user-centered, journey-aligned, and measurable Other duties as assigned. Supervisory Responsibilities: Individual contributor role that provides leadership through influence and expertise; scope may evolve over time based on organizational needs. Requirements: Education & Experience: Bachelor’s degree in design, human-computer interaction, or a related field. 7+ years of experience in digital experience, product strategy, personalization, or innovation roles, with a demonstrated ability to shape user-facing products and end-to-end journeys, not solely optimize existing experiences. Proven experience partnering closely with CRM and marketing automation teams, including hands-on familiarity with platforms such as Salesforce, and a strong understanding of lifecycle journeys, triggers, segmentation, and user signals. Demonstrated experience driving personalization and experience intelligence, leveraging behavioral, CRM, and intent-based signals to inform scalable, high-impact experience improvements. Competencies/Technical/Functional Skills: Strong experience and performance orientation, with the ability to define KPIs, work with GA4 and behavioral analytics, and translate user data into actionable experience and product recommendations. Solid foundation in human‑centered design, journey mapping, and experience strategy, with the ability to guide solutions across complex digital ecosystems. Demonstrated ability to operationalize experience strategy, connecting insights to prioritized initiatives across web, CRM, enrollment, and digital product touchpoints. Experience partnering with CRM, marketing automation, and data teams, with a working understanding of lifecycle journeys, segmentation, and behavioral signals. Familiarity with experimentation and optimization frameworks, using qualitative and quantitative inputs to support continuous improvement. Working knowledge of accessibility (WCAG), responsive design principles, and content structure, with the ability to advocate for inclusive, scalable experiences. Experience collaborating within design systems and shared UX frameworks, partnering with designers rather than owning detailed design execution. Exposure to or experience supporting AI‑driven or personalization‑based experiences, with the ability to assess impact on user journeys and outcomes. Strong cross‑functional leadership and influence skills, aligning UX, Product, Enrollment, Marketing Automation, IT, and Data teams without relying on formal authority. Excellent written and verbal communication skills, with the ability to translate complex experience and data concepts for both technical and non‑technical audiences. Location: Remote, USA Travel: up to 10% travel #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Lead and oversee research, evaluation, and advisory services to grow client engagements and ensure high-quality project delivery. | Master's degree with 8+ years in professional research, evaluation, consulting, and team leadership in applied environments. | Compensation Range: Annual Salary: $79,930.00 - $107,900.00 Position Summary The Director, Research & Evaluation Services provides leadership for the development and delivery of National University’s externally facing research, evaluation, and advisory services. This role is responsible for growing and sustaining a portfolio of client engagements that advance both institutional priorities and community impact. Working closely with university leadership and external partners, the Director shapes service offerings, guides project design and delivery, and supports the long-term success of a scalable professional services model. The role combines strategic thinking, client engagement, project scoping and applied research expertise, with flexibility to adapt approaches across diverse contexts and partner needs. Essential Functions: Service Development & Engagement Leadership Collaborates with partners to understand needs and shape appropriate research, evaluation, or advisory solutions. Develops scopes of work, proposals, and engagement strategies. Supports the evolution of service offerings and delivery models over time. Portfolio Oversight & Delivery Provides oversight across multiple projects or engagements. Ensures high-quality, timely delivery of work products. Coordinates internal contributors and external partners to achieve project goals. Tracks expenditures, staffing costs, and contribution margins. Monitors contract performance, resource utilization, and delivery risk. Client & Partner Relationships Builds and maintains strong relationships with external clients and community partners. Serves as a trusted advisor and point of contact across engagements. Supports efforts to expand partnerships and opportunities over time. Strategy & Growth Contributes to the growth and sustainability of the professional services portfolio. Identifies opportunities to expand reach, impact, and revenue. Provides input into positioning, partnerships, and long-term development of the service model. People & Collaboration Works collaboratively with faculty, staff, and other contributors to support project delivery. Contributes to building a strong network of internal talent. Fosters a culture of quality, learning, and continuous improvement. Performs other duties as assigned. Supervisory Responsibilities: Responsibility for recruiting, coordinating, and ensuring quality work is provided by internal faculty, staff, and student contributors on contracted projects. The role also supports the development and readiness of our internal talent through training, guidance, and ongoing coaching. As the business grows, supervisory responsibilities may expand. Requirements: Education & Experience: Master’s degree required in a relevant field, Doctoral degree preferred Eight plus (8+) years of experience in professional research, evaluation, and consulting Demonstrated experience in scoping, proposal development, and client negotiations Proven ability to manage multi-project portfolios Supervisory or team leadership experience in applied or project-based environments Experience within the higher-education industry preferred Competencies/Technical/Functional Skills: Synthesizes complex information, anticipates client needs, and guides decision‑making with sound judgment and strategic insight. Builds trust and communicates effectively across diverse stakeholders. Manages multiple priorities and drives work forward. Strong command of research design, program evaluation models, and quantitative/qualitative methods. Applies research and evaluation concepts appropriately in real-world contexts. Works effectively across organizational boundaries. Understands financial drivers, pricing logic, and cost modeling to support sustainable, data‑informed recommendations. Identifies opportunities to enhance processes, scalability, and service delivery; proactively recommends improvements. Ability to recruit, develop, and manage diverse contributors. Demonstrates responsiveness, reliability, and a solutions‑focused approach. Communicates complex or technical concepts clearly to non‑technical stakeholders, including senior leaders. Demonstrates maturity, tact, and strong interpersonal skills in sensitive or high‑stakes situations. Location: Remote, USA Travel: up to 20% travel #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Lead and mentor a desktop support team to deliver high-quality technical support and manage IT operations. | Five years desktop support experience with three years in leadership, bachelor's degree preferred, advanced Windows and Mac hardware knowledge. | Compensation Range: Annual Salary: $70,092.00 - $94,622.00 Position Summary The Manager, Desktop Support provides leadership and direction for the day-to-day operations of National University’s Level 1 Desktop Support Technicians. This role oversees a team of specialists responsible for delivering high-quality technical support for laptops, desktops, applications, and peripheral technologies for faculty and staff. They will manage a diverse team, lead technical and operational projects, ensure service excellence, and drive continuous improvement in end-user support capabilities. The Manager, Desktop Support will demonstrate strong experience in team leadership, coaching, and staff development; advanced knowledge of Microsoft Windows operating systems, Mac and PC hardware, asset management, desktop security practices; and an ability to collaborate effectively across IT units. They will oversee service performance, manage escalations, and ensure consistent alignment with organizational standards and ITIL best practices. Essential Functions: Leads, manages, and mentors a diverse team of Level 1 Desktop Support Technicians, ensuring high performance, accountability, and professional growth. Oversees daily operations of desktop support services, ensuring timely response and resolution of all IT-related incidents and service requests. Monitors ticket queues, trends, workload distribution, and team productivity to ensure service level expectations are met or exceeded. Provides escalation support for complex technical issues requiring advanced problem-solving skills. Guides team members in troubleshooting, diagnosing, and resolving desktop, laptop, and end-user application issues. Ensures consistent documentation of procedures, troubleshooting steps, and knowledge articles. Develops and maintains desktop images, deployment standards, and hardware lifecycle plans. Manages IT inventory, licensing, and asset control processes with accuracy and compliance. Coordinates hardware and software installation, maintenance, and upgrades. Partners with Infrastructure, Information Security, Computer Operations, and Development teams to ensure efficient service delivery and system reliability. Leads and participates in IT projects, including system upgrades, endpoint security initiatives, process automation, and technology rollouts. Identifies opportunities for process improvements and recommends new solutions to reduce incidents and enhance end-user experience. Delivers and facilitates training for end-users and staff on desktop technologies and best practices. Ensures adherence to ITIL-aligned practices, customer service standards, and organizational policies. Maintains a strong customer-focused culture within the support team. Ensures consistent and reliable attendance to fulfill management and operational requirements. Performs other duties as assigned. Supervisory Responsibilities: Direct supervision of 12-15 Level 1 Desktop Support Technicians. Responsible for performance evaluations, hiring, coaching, development planning, and corrective actions as required. Promotes an inclusive, collaborative, and high-performing team culture. Requirements: Education & Experience: Associate’s degree in Information Technology or related field preferred; Bachelor’s degree strongly preferred. Minimum of five (5) years of desktop support experience, with three (3) years of supervisory or team leadership experience required. Experience managing diverse technical teams in a service-oriented environment. Experience working in higher education or a technology-driven enterprise preferred. Demonstrated experience leading technical projects and operational initiatives. Competencies/Technical/Functional Skills: Familiarity with ITIL best practices and service management processes. Advanced knowledge of desktop security practices, antivirus, encryption, and endpoint protection technologies. Advanced understanding of Microsoft Windows operating systems, Office 365, software deployment, imaging, and patch management. Strong understanding of Apple computers, peripherals, and mobile devices. Strong understanding of networking fundamentals, wireless connectivity, and end-user connectivity troubleshooting. Ability to lead problem recognition, research, troubleshooting, and resolution activities. Experience managing team workflows, prioritization, and performance metrics. Excellent oral and written communication skills, with the ability to communicate complex issues clearly. Strong customer service orientation and ability to build constructive relationships. Skilled at coaching, training, and mentoring technical staff to improve competencies and performance. Highly organized with strong planning and project management abilities. Proficient with Microsoft Office Suite and related productivity tools. Location: Remote, USA Travel: 10% travel to campus locations to support campus operations, upgrade/retrofits, and new construction. #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Provide comprehensive administrative and program support to healthcare administration academic programs, manage communications with students and faculty, coordinate accreditation and compliance activities, and assist with event planning and reporting. | Minimum five years of relevant administrative experience, preferably in higher education, with a bachelor's degree related to healthcare or business administration, proficiency in office management systems, strong communication and organizational skills, and ability to work independently in a fast-paced environment. | Compensation Range: Hourly: $27.85 - $36.20 Position Summary The Health Administration Coordinator will provide essential administrative support for the School of Health Professions’ healthcare administration programs, including the Bachelor of Science in Healthcare Administration (BSHA), Master of Healthcare Administration (MHA), and Doctor of Health Administration (DHA). This role involves assisting with the programs’ daily operations, ensuring clear and timely communications, managing data, and coordinating key program activities to promote effectiveness, efficiency, and compliance with accreditation standards. The coordinator will oversee the planning, development, and management of various program components, monitor progress, and facilitate the implementation of new initiatives. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and a dedicated commitment to advancing healthcare administration education through proficient program management and proactive support. Essential Functions: Provide comprehensive administrative support to the Academic Program Directors (APDs) and the programs, including managing schedules, preparing documentation, coordinating meetings, handling correspondence, and assisting with administrative tasks to ensure the smooth and efficient operation of the programs. Serve as the primary point of contact for students enrolled in the programs by effectively interfacing with them through various communication channels, including timely replies to emails and phone calls, scheduling meetings, help resolve conflicts and concerns, and guiding students to the appropriate resources and support services to ensure their needs are met promptly and professionally. In collaboration with the Director of Assessment and Accreditation, oversee the management of program data by tracking and reporting key metrics such as student persistence and completion rates. Additionally, coordinate the preparation and the development of accreditation self-studies to support ongoing program evaluation and compliance. Provide comprehensive administrative support for program integrative experiences for both the BSHA and MHA programs. This includes coordinating student orientations, scheduling, procuring, maintaining and renewing of affiliation agreements, communicating with faculty and preceptors, assisting students with forms and document management, researching and securing integrative experience opportunities, and maintaining all related documentation, forms, and handbooks to ensure seamless program delivery. Recruit students requiring integrative experiences for the IPCP seminar program, in collaboration with the Academic Program Directors. Track student progress, follow up with professors to ensure timely completion, and facilitate grade updates as necessary to support successful program outcomes. Provide monthly/quarterly reporting to APDs related to state compliance for site placements. Participate in the recruitment of students for the study abroad program by providing information, promoting opportunities, and supporting the application process. Collect, manage, and maintain all necessary documentation to ensure compliance and readiness for the program. Maintain accurate and comprehensive minutes of all program meetings, ensuring timely documentation, distribution, and record-keeping to support effective communication and organizational transparency. Actively participate in faculty, student, and staff meetings by contributing insights, engaging in discussions, and supporting collaborative decision-making to promote a cohesive and effective organizational environment. Coordinate directly with the Advisory Boards of the programs to schedule meetings, develop agendas and presentation materials, invite speakers, record and maintain minutes, update bylaws, and assist with recruiting new members to ensure smooth and productive board operations. As necessary, staff booths at designated conferences and/or events, provide support during event planning and organization, and assist with presenting and representing the program to promote engagement and deliver information effectively. Other duties as assigned. Manage all administrative aspects of accreditation self-studies and site visits. Assist with planning and presenting the Awards Ceremony. Supervisory Responsibilities: N/A Requirements: Education & Experience: Minimum of five (5) years of relevant administrative support experience required. Bachelor’s degree in a field related to healthcare administration or business administration, preferred. Experience in higher education setting and familiarity with HIPAA and FERPA, preferred. Competencies/Technical/Functional Skills: Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead. Actively seeks opportunities to influence, build effective relationships, and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. Accepts personal accountability, proactively seeks resolution for personal limitations head-on, and supports honesty and respect towards others, the company, and oneself. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner. Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals, and objectives. Ability to drive towards achieving measurable and challenging goals to support organizational success. Working knowledge, principles, and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues. Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines, and frequently changing priorities. Demonstrated ability to learn and apply policies and procedures, preferably in a higher education setting. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. Ability to multi-task, problem-solve, flexible, meet deadlines, adapt to ever changing environment. Ability to prioritize and manage multiple priorities in a very fast-paced environment. Demonstrated oral and written communication skills. Established organizational and interpersonal skills and proven ability to work independently. Strong problem-solving skills necessary. Proficient use of the PC, telephone, facsimile machine, copier, and other equipment as needed. Travel: Remote position with travel seldom required. #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Lead and oversee student success operations including escalation resolution, coaching, compliance, strategic initiatives, and departmental management. | Bachelor's degree with 7+ years in student services or related fields, 5+ years leadership experience, knowledge of higher education policies, and strong communication and analytical skills. | Compensation Range: Annual Salary: $71,360.00 - $96,340.00 Position Summary The Director Operations, Student Success, provides a dedicated resource to aid in the resolution of student escalations. This position will include tracking, analysis, and trending for Sr. Leadership team. The Director will also be responsible for strategic support on training and improvements for student operations to address areas of concerns, provide one on one coaching to front line team members where needed to address concerns, create student training on escalation pathing and resources to support leadership of the Student Advising department. This incorporates ensuring the University is in compliance with all applicable federal/state statutes and regulations while ensuring top customer service and supporting the of the student experience. Reports organizational and outcomes updates directly to senior leaders. In addition, oversees headcount and departmental budget, provides organizational health assessment to the senior leadership team, and leads strategic initiatives to successful outcomes in the department. Essential Functions: Leadership Functions: • Develops and implements effective and innovative plans to achieve strategic vision • Maintains compliance with external regulations and internal policies • Assesses and reports progress as it relates to departmental objectives • Conducts performance reviews, individualized development plans, and performance management improvement plans • Provides coaching and oversees the professional development of Associate Directors • Ensures Associate Directors are effectively leading day to day operational outcomes • Serves as a mentor and guide to each of their team members • Develops and implements short and long-term strategies to retain students • Ensures that team retention targets are achieved, relating to the University’s strategic goals and metrics • Provides leadership to the process of effectively operationalizing departmental processes Prepares and maintains departmental metrics and related reports • Analyzes and implements strategic initiatives to address areas of concern within the department • Implements and monitors changes in policy and procedure to ensure compliance with all regulatory and accreditation requirements and changes • Collaborates with QA team and other interdepartmental leaders to ensure institutional compliance • Participates in committees and task forces designed to improve policies, procedures, and business practices • Ensures Associate Directors are effectively managing day to day operations including but not limited to team member oversight (role/responsibility completion, documentation, performance management, and attendance) • Oversees the entire business unit in the absence of the Associate Vice President • Attends Business Unit Leadership team meetings • Upholds the standard of conduct and all other policies and procedures • Identifies opportunities and recommends changes to improve the University • Participates in training and continuous education to improve skill set • Responsible for team member retention analysis and strategic planning to increase retention (turnover statistics, retention strategies, training, etc) • Headcount oversight and responsibility for ratio alignment and adjustments in overall budget headcount to align with ratio need and departmental strategies • Reasonable and consistent attendance to fulfill requirement of the position • Other duties as assigned. Tactical Functions: • Develop and implement effective and innovative plans to mitigate student escalations. • Assess and report findings and progress as it relates to student satisfaction and escalation resolution. • Provide coaching and resources for the professional development of Advisor service interactions. • Ensure student escalations are effectively addressed and outcomes are documented. • Collaborate with the Data Science, and other interdepartmental leaders, to ensure student satisfaction outcomes. • Participate in committees and task forces designed to improve policies, procedures, and business practices. • Implement strategic planning and initiatives to ensure achievement of service level agreements. • Other duties as assigned. Supervisory Responsibilities: Supervisor duties to include: • Direct leadership and oversight of up to five (5) Associate Directors with up to five (5) team leads and up to fifty front line (50) team members. • Hire, train and develop Associate Directors as/if needed. • Implement and lead individualized development plans for all team members. • Direct oversight for all performance management actions inclusive of direct coaching, performance action delivery, and separation of team members. • Support leaders within the department on preparation, review, and delivery of all required performance action of team members. Requirements: Education & Experience: • Bachelor's degree required. • Master's degree preferred. • Minimum of seven (7) years of student services, advising, customer support, or related experience required. • Minimum of five (5) years of leadership experience required. • Experience in higher education preferred. • Experience working in a technology-driven enterprise preferred. • All skills, abilities and education will be considered for minimum qualifications. Competencies/Technical/Functional Skills: • Knowledge of academic and business workings of a higher education institution. • Knowledge of University policies and procedures. • Knowledge of financial aid processes and associated Title IV regulations. • Knowledge of leadership principles and practices. • Ability to resolve conflict and performance manage team members as appropriate. • Ability to coach to improve development and skills. • Skill in verbal and written communication. • Ability to use and facilitate online communications. • Ability to problem-solve. • Ability to understand and interpret the needs of prospective students. • Ability to compute and comprehend rates, ratios, and percentages. • Ability to effectively present information and respond to questions from prospective students, University associates, licensing and accrediting agencies and the general public. • Ability to collaborate effectively with others. • Ability to build and motivate a team. • Highly organized and detailed oriented. • Must be able to consistently display the highest level of integrity. • Skill in business acumen and leadership agility. • Ability to travel to conferences. • Excellent customer service and communication skills. • Demonstrated ability with enrollment information systems and web-based recruitment. • Strong analytical and critical thinking skills. • Proficient with Microsoft Word and other applications in the Microsoft Office Suite. Location: Remote, USA Travel: Some Travel Required, as needed #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. Original job Director Operations/ Student Success posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

The Senior Manager, Marketing is responsible for managing the marketing functional area from ideation through completion, leading strategic marketing for the Harmony Academy and Fundraising Academy. This role involves overseeing project management, developing integrated marketing strategies, and driving continuous improvement in marketing effectiveness. | Candidates must have a Bachelor's degree in Marketing, Business, or a related field, along with a minimum of seven years of experience managing complex projects. Leadership experience and familiarity with project management tools like Asana are preferred. | Compensation Range: Annual Salary: $71,360.00 - $96,340.00 Position Summary The Senior Manager, Marketing is a key player ensuring success across the National University Academies team and is responsible for managing marketing functional area from ideation through completion. The Senior Manager, Marketing leads team members with consistent communication and drives campaigns through the Academies team in collaboration with the NU Marketing team. The Senior Manager, Marketing leads strategic marketing for both the Harmony Academy and Fundraising Academy and is responsible for identifying operational and team efficiencies and improved business processes for those functions. This role is responsible for leading strategy, people and resources efficiently to complete projects successfully, meet deadlines, and prioritize work effectively. This role will advise on marketing strategy and complete marketing planning documentation through identifying requirements, milestones, risks and dependencies. Essential Functions: Strategic Marketing Management Develops and leads integrated marketing strategies that align with institutional goals, elevate brand positioning, and drive measurable impact across key audiences. Leverages market research, performance data, and audience insights to inform campaign strategies, identify growth opportunities, and optimize marketing investments. Partners with senior leadership and cross-functional teams to prioritize marketing initiatives, allocate resources, and track strategic outcomes aligned to organizational KPIs. Oversees the strategic planning and execution of go-to-market strategies for new products, programs, or initiatives, ensuring alignment with business objectives and audience needs. Drives continuous improvement in marketing effectiveness through performance benchmarking, A/B testing, and post-campaign analysis. Project Management Leads project scope, timeline, quality, goals, and deliverables to advance business goals and broader organizational strategy across agile and waterfall project management environments. Directs and oversees complex and cross-functional projects to ensure delivery on strategic objectives, while managing performance against key deliverables and reporting to leadership and stakeholders. Leads discussions, decision-making, and conflict resolution while playing an active role in providing solutions and making decisions where applicable. Anticipates and removes issues that may affect scope, deadlines, or budgets. Across all marketing projects, establishes and oversees accountability structures by individual and team through the use of project management tools. Leads internal and external communication strategy, creating visibility to overall project plans and assigned responsibilities. Planning & Reporting Develops and oversees strategic roadmaps, project plans and project charters to outline long term goals, success metrics, project milestones, risks, dependencies, and assumptions. Creates project plans and identifies and assigns tasks to execute projects; monitors and reports on project progress to executive leadership. Establishes and maintains quarterly and annual planning cycles for assigned teams within Marketing department and Academies; contributes to the overall Marketing and Academies project calendars. Increase Team Efficiency Identifies and implements improvements that streamline business processes. Drives solutions for operational efficiencies and strategic prioritization; as appropriate identifies technical solutions to improve team productivity on project management platforms. Builds and develops project teams to ensure maximum project performance. Ensures projects align with testing, QA and approval processes as applicable to drive toward quality assets. Performs other duties as assigned. Supervisory Responsibilities: Hires, trains, develops, and provides supervision of two (2) to four (4) direct reports. Requirements: Education & Experience: Bachelor’s degree in Marketing, Business, or a related field, required. Minimum of seven (7) years of experience required. Or an equivalent amount of education and experience Experience managing multiple and concurrent complex projects through the full life-cycle required. Leadership experience preferred. Experience with Asana preferred. Project management certifications (CSM, CAPM, PMP) preferred. Competencies/Technical/Functional Skills: Ability to effectively communicate with all levels of the organization. Outstanding organizational, time management, planning and problem-solving skills. Must be self-motivated as well as creative and efficient in proposing solutions to complex problems. Strong analytical and problem-solving skills with high attention to detail. Demonstrated leadership ability to coach and guide project teams to successful project completion. Excellent team player and team builder. Excellent interpersonal skills, ability to work collaboratively with diverse personality types. Must have exceptional decision-making ability and drive toward solutions that are beneficial across the organization. Strong communicator and have exceptional negotiation skills. Location: Remote, USA Travel: Travel seldom required #LI-CC1 #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Lead and coordinate project planning, execution, risk management, and reporting to ensure projects align with company strategy and goals. | Bachelor’s degree preferred, 4+ years project management experience, PMP certification preferred, teamwork skills, knowledge of project management software, and ability to work independently in a remote environment. | Compensation Range: : $0.00 - $0.00 Position Summary Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. This position will facilitate projects within Technical Solutions. Essential Functions Lead the planning and implementation of projects Facilitate the definition of project scopes, goals and deliverables Define project tasks and resource requirements Develop full scale project plans refining as necessary to meet changing needs and requirements Provide written meeting recaps and follow up on action items. Proactively look for solutions for challenging problems. Conduct risk managementSupport various project types ranging from internal SDLC, new software implementations, procurements, and non-IT projects Track project deliverables using identified tools Provide direction and support to project teams Constantly monitor and report on progress of assigned projects to all stakeholders at all levels across the organization Present reports defining project progress, problems and solutions Implement and manage project changes and interventions to achieve outputs Develop project evaluations and assessment of results Ensure system analysis, decision rules, training, documentation, and communications are built into all projects Apply significant knowledge of industry trends and developments to improve customer service Communicate with all participants to follow-up that documentation is submitted in a timely manner Consistently deliver high-quality service Reasonable and consistent attendance to fulfill requirements of the position Other duties as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: Bachelor’s degree preferred 4+ years’ experience and/or training in project management required. Preferred Certification: PMP Experience working in a team-oriented, collaborative environment. Experience in higher education preferred. Experience working in a technology-driven enterprise preferred. All skills, abilities and education will be considered for minimum qualifications. Competencies/Technical/Functional Skills: Knowledge of project management software Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead. Accepts personal accountability, proactively seeks resolution for personal limitations head-on, and supports honesty and respect towards others, the company and oneself. Actively seeks to influence, build effective relationships, and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes. Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues. Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, PowerPoint, Outlook. Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities. Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives. Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community. Location: Remote, USA Travel: Some may be required from time to time for larger projects and/or team meetings. #LI-CC1 #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

Lead and manage a Quality Assurance team ensuring compliance with financial aid regulations, oversee policy and procedure reviews, and support audits and reporting. | Bachelor's degree preferred, 5+ years financial aid or related experience, leadership experience, knowledge of Title IV regulations, and skills in regulatory compliance and data systems. | Compensation Range: Annual Salary: $63,720.00 - $86,020.00 Position Summary The Manager, Quality Assurance, reporting directly to the Associate Director, plays a crucial role in overseeing the daily operations of a dynamic Quality Assurance team consisting of 7-12 members. The incumbent will be responsible for providing day to day leadership support to the Quality Assurance team and assists in driving the team to results and outcomes. The Manager is responsible for reviewing University training materials in their area of exoerteas abd evaluating them for accurancy and compliance, ensuring the Quality Assurance Specialists are properly trained. The role involves coaching team member for performance improvements, overseeing key processes and their documentation, and ensuring compliance with financial aid regulations. The Manager assists in monitoring controls which impact the administration of Title IV programs to support University compliance. and supports the Associate Director during any external audits. Essential Functions: • Oversee the assigned Quality Assurance team to ensure timely and accurate completion of monthly quality assurance reviews. • Monitors the QA Review Dispute Process to ensure QA Specialists maintain appropriate accuracy and partners with university stakeholders through remediation. • Manages the Policy & Compliance Memo process ensuring timely drafting, approval, and appropriate document retention. • Responsoble for monitoring and interpreting changes in legislation specific to the assigned areas of Title IV administration implementing policies and procedures to ensure compliance with Title IV programs. • Responsible for QA Specialist Dashboard data entry and reporting. • Supports the Associate Director in monitoring the Quality Assurance team’s projects and tasks. • In the Associate Director’s absence, attends and participates in committees and task forces designed to improve the policies, procedures, and business practices of the university as a whole. • Manage the process and procedure reviews to ensure compliance with federal, VA, state, and organizational policies and regulations. • Manage the maintenance of the policy and procedures manual. • Keep abreast of regulatory changes through daily publications, workshops and conferences, and through the assistance and the direction of leadership. • Participate in ongoing department projects, or other special projects, as needed. • Reasonable and consistent attendance to fulfill requirements of the position. • Other duties as assigned. Supervisory Responsibilities: • Direct oversight of seven (7) to twelve (12) team members. • Hire, train and develop Financial Aid Quality Assurance Specialists. • Oversee and monitor personalized professional development plans for all direct reports. • Manage work allocation and overtime. • Lead team meeting to ensure alignment with institutional and organizational strategic initiatives and proper dissemination of information. • Direct oversight for all performance management actions inclusive of direct coaching, HR performance action delivery, and termination of team members. Requirements: Education & Experience: • Bachelor's degree preferred. • Minimum of five (5) years of financial aid, advising, training, auditing, military benefits, accounting, or related experience required. • Certified Financial Aid Administrater (FAAC) preferred. • Minimum of one (1) year of leadership experience preferred. • Experience developing and implementing compliant policies and procedures in a Title IV environment. • Regulatory analysis and interpretation experience preferred. • Experience with data processing and automated records maintenance systems preferred. • Experience in higher education preferred. • Experience working in a technology-driven enterprise preferred. • All skills, abilities and education will be considered for minimum qualifications. Competencies/Technical/Functional Skills: • Knowledge of available private, state, and federal financial aid programs. • Experience in non-term financial aid management preferred. • Knowledge of academic and business workings of a higher education institution. • Knowledge of University policies and procedures. • Knowledge of ED Express & PeopleSoft software. • Skills in oral and written communication. • Skill in operating equipment, such as personal computer and phone system. • Skill in utilizing technology, including ability to navigate websites, perform word processing, create spreadsheets, and send electronic messages. • Ability to use and facilitate online communications using email and/or other technology-based communication media. • Ability to problem solve. • Excellent customer service skills. • Detail-oriented, organized, and strong time management skills. • Ability to maintain confidentiality. • Ability to prepare letters, reports, and business correspondence. • Organized with good time management skills. • Proficient with applications in the Microsoft Office suite. Location: Remote, USA Travel: No Travel Required #LI-JD1 #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.

Provide executive assistance and project management to the SVP, CHRO and HR team, including managing communications, coordinating projects, preparing reports, and maintaining HR resources. | Bachelor’s degree or equivalent experience with 4 years relevant experience, preferably in higher education and HR, strong project management, communication, confidentiality, and organizational skills. | Compensation Range: Annual Salary: $56,890.00 - $76,800.00 Position Summary The Executive Assistant and Project Manager provides high-level administrative, project, and operational support to the Senior Vice President, Chief Human Resources Officer (SVP, CHRO) and the Human Resources team. This multifaceted role is responsible for managing complex projects, ensuring effective communication, and supporting the strategic objectives of the Human Resources department. The Executive Assistant and Project Manager manages sensitive matters requiring confidentiality, discretion, and sound judgment. The position also acts as a key liaison between executive leadership and various stakeholders across the university. Essential Functions: Executive Support: Deliver comprehensive executive assistance to the SVP, CHRO, supporting calendar management, meeting coordination, travel arrangements, and internal and external communication. Serve as a trusted point of contact for internal and external university community. Project Management: Lead, coordinate, and support HR-related projects. Oversee project timelines, deliverables, and cross-functional collaboration to ensure timely and effective execution. Board & Committee Coordination: Organize and manage Board of Trustees’ Executive Committee compensation review for key employees as well as HR Policy Manual annually. HR Advisory Committee and Whole Human Council Support. Reporting: Prepare monthly and quarterly operating reports in addition to quarterly presentations for the Board of Trustees on behalf of the SVP, CHRO. Prepare ad-hoc presentations and reports as needed on behalf of the SVP, CHRO and Human Resources. Communications: Draft, review, gain leadership approval and disseminate internal communications. Facilitate and supply HR content and information to various communication channels such as leadership toolkit, HR Remote, Community Hall, and intranet. SharePoint Site Management: Develop, maintain, and update the HR SharePoint site to ensure accessible and current resources for staff and leadership. Administrative Duties: Invoicing submittal and reviews, SVP, CHRO credit card reconciliation, Agiloft contracting and management, event management support (HR and university (i.e., NULA), calendaring, budgeting support, HR team meeting. Other duties and projects as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: Bachelor’s Degree (or equivalent combined experience and education) in Business Administration or equivalent preferred; and, four (4) years’ relevant experience; or, equivalent combination of education and experience. Work experience in higher education, preferred. Human Resources experience, preferred. Additional skills, experiences, and qualifications include: Project Management Problem-solving skills Advanced technology proficiency Competencies/Technical/Functional Skills: Requires a high degree of professionalism, confidentiality, initiative and tact, independent judgment, and a high level of organizational and communication skills required Proven ability to maintain strict confidentiality while demonstrating tact Ability to use independent judgment and discretion to manage and impart confidential information Proactive and resourceful to anticipate the needs of the SVP, CHRO before they arise Excellent verbal and written professional communication skills Exceptional organizational and time management skills with strong attention to detail and accuracy Ability to work independently and prioritize work effectively within established deadlines and timeframes, with the ability to quickly respond to changing needs and to balance competing responsibilities Cognitive Agility: the ability to quickly and efficiently shift priorities, adapt to new information, and apply sound judgment in dynamic situations. Decisiveness and Judgment: Makes timely, well-informed decisions by evaluating alternatives and considering both short- and long-term consequences. Drive for Results: Consistently pursues and achieves challenging goals aligned with organizational objectives, demonstrating dedication to continuous improvement. Collaboration and Outreach: Fosters a collaborative work environment by effectively seeking input from others, leveraging team expertise, and building strong working relationships. Resilience: Maintains composure and effectiveness amidst changing priorities or stressful situations, demonstrating adaptability and a positive approach to overcoming setbacks. Location: Remote, USA Travel: None #LI-CC1 #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

The Processing Specialist is responsible for supporting the Student Financial Services team through various processes such as packaging financial aid and reviewing disbursements. The role ensures compliance with federal and state regulations while maintaining effective communication with the Department of Education systems. | A bachelor's degree is preferred along with a minimum of one year of experience in financial aid, accounting, or finance. Knowledge of financial aid programs and the ability to utilize technology effectively are essential for this position. | Compensation Range: Hourly: $20.00 - $23.00 Position Summary The Processing Specialist is responsible for many of the background processes supporting the Student Financial Services team. Processes include, but are not limited to, packaging financial aid, reviewing and approving disbursements, processing R2T4s, verification, and determining credit balances. Also ensures that the university is in compliance with all applicable federal/state statutes and regulations. Essential Functions: Maintain all tasks/responsibilities set by the leadership team. Ensure daily communication with the Department of Education systems, including importing and exporting Title IV aid data. Perform financial aid packaging. Review and approve federal aid, state grant, scholarship, and Title IV disbursements. Review and process credit balances. Timely and accurately review and process verification, c-codes, conflicting information, and professional judgment. Process R2T4s, ensuring timely and accurate completion. Review and process adjustments as a result of quality assurance review outcomes. Process state and proration calculations. Utilizes departmental KPIs and individual metrics, which are measured for successful completion, when processing. Performs functions utilizing regulatory knowledge and in alignment with federal regulatory expectations. Participate in ongoing department projects, or other special projects, as needed. Reasonable and consistent attendance to fulfill requirements of the position. Other duties as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: Bachelor's degree preferred. Minimum of one (1) year of financial aid, accounting, finance, or related experience required. Experience with data processing and automated records maintenance systems preferred. Experience with online delivery of education preferred. Experience with non-term semesters preferred. Experience in higher education preferred. Experience working in a technology-driven enterprise preferred. All skills, abilities and education will be considered for minimum qualifications. Competencies/Technical/Functional Skills: Knowledge of available private, state, and federal financial aid programs and regulations. Knowledge of academic and business practices in an online environment. Knowledge of University policies and procedures, including policy updates. Knowledge of financial aid software or agility within financial aid technical systems Ability to multi-task, prioritize, and problem-solve. Ability to use and facilitate online communication using email and/or other technology-based communication media. Skill in oral and written communication. Ability to maintain confidentiality. Ability to prepare letters, reports, and business correspondence. Must be able to consistently display the highest level of integrity. Highly organized and detail oriented. Ability to work well in teams, while contributing to positive and productive team atmosphere, working conditions, etc. Skill in utilizing technology, including ability to navigate web sites, perform word processing, create spreadsheets, send e-mail and electronic messages. Strong understanding of the University mission, vision, values, goals, and strategies. Proficient with Microsoft Word and other applications in the Microsoft Office suite. Must be eligible to receive access to the National Student Loan Data System (NSLDS). Location: Remote, USA Travel: No Travel Required #LI-JD1 #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.

The Enrollment Specialist is responsible for guiding students through their enrollment journey and ensuring a smooth transition into their classes. This role includes establishing strong relationships with students and assisting them in securing funding and meeting enrollment requirements. | An Associate’s degree and 1 year of relevant experience in enrollment advising are preferred. Experience in customer service, education sales, and technology-driven environments is also preferred. | Compensation Range: Hourly: $20.00 - $23.00 Position Summary The Enrollment Specialist is responsible for guiding students through every step of their enrollment journey, ensuring a smooth transition into their first-class post application.. The Enrollment Specialist will also establish a strong relationship with each student, offering guidance and clarity on the necessary next steps to meet enrollment and scheduling requirements. Additionally, this role will assist in securing funding by directing students to the appropriate channels and providing information on required documentation for reduced tuition or military funding certification. The Enrollment Specialist role will encompass advanced program proficiency and will encompass programmatic accreditation preqrequisities. Essential Functions: Implement consistent follow-up strategies for the student pipeline Ensure clear expectations are communicated with students regarding the steps they need to take to enroll, schedule, and start their classes. Utilize advanced knowledge of the administrative steps and documents required to move students through the enrollment process successfully.Utilize advanced vertical program and process knowledge.Listen actively and analyze program requirements to align student’s schedule with university guidelinesReview all available funding options and guide students on how to secure funding. Analyze technology-related challenges and assist in identifying solutions to resolve them Evaluate transcripts thoroughly and use additional system resources to ensure accuracyApply critical thinking skills Supervisory Responsibilities: N/A Requirements: Education & Experience: Associate’s degree from a two-year college or technical skill preferred; and 1 year relevant experience in enrollment advising in a collegial setting preferred; or, equivalent combination of education and experience. Call center or customer service experience preferred Education sales experience preferred Experience in higher education preferred Experience working in a technology-driven enterprise preferred All skills, abilities, and education will be considered for minimum qualifications Competencies/Technical/Functional Skills: Emotional Intelligence Adaptability Stress Tolerance Collaborating and Relationship Building Student Center Focus Conflict Resolution/Management Skills Critical Thinking for Decision Making Continuous Learning and Improvement Time Management and Organizational Efficiency Results Oriented Effective Communication Positive Approach Fostering/Valuing Diversity Ethics and Integrity Takes Initiative Technical/Professional Skills Location: Remote, USA Travel: N/A #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. National University is breaking barriers in education – and in the workplace. We’re united in our mission to build a better future for our more than 4,500 employees and our 45,000+ students. National University prioritizes our employee’s well-being and growth by offering competitive pay and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff.