National Emergency Number Association

Plan and execute all NENA events including conferences, forums, and board meetings, managing logistics, budgets, vendor relations, and schedules. | Requires CMP certification, 5-7 years of progressive large-scale event planning experience, office experience, and preferred nonprofit background. | The Director, Conferences & Events is responsible for successful planning and execution of all NENA events (Annual Conference, Standards and Best Practices/Critical Issues Forum, 9-1-1 Goes to Washington, NENA Board Meetings, and other potential meetings and retreats). Job Responsibilities: • Responsible for the successful planning and execution of all NENA events. • Leads all planning related to NENA events including building and maintaining internal and external schedules and procedures. • Executes all meeting planning activities (including but not limited to, RFPs, location identification, hotel booking, conference space negotiation, F&B oversight). • Responsible for hotel reservations for staff, BOD, VIPs, contractors. • Arranges catering, room set up, scheduling and AV for all off-site venues. • Builds and maintains event budgets and invoices, ensuring accuracy and correct budget allocation. • Serves as main contact for all outside meeting-related contractors and exhibitors. • Other duties as assigned Position Requirements: • CMP Certification required • Minimum of 5-7 years progressive experience planning and executing large-scale meetings and conferences in a related role required • Office experience required • Nonprofit mission driven experience not required but strongly preferred • Basic accounting experience preferred Technical Competencies: • Communication platforms, including Slack, Zoom, MS Teams • Contract Management • Event Management • Event Planning & Design • Event Scheduling, Logistics & Execution • External Communications • Financial Management • Internet Browsers (Firefox, Chrome, Internet Explorer) • Knowledge of Systems (e.g., Your Membership) • Microsoft Office, including Word, Excel, PowerPoint, Outlook • Point of Sale Software • Project/Program Administration • Reconciliation & Financial Reporting Behavioral Competencies: Universal Competencies for All NENA Staff: • Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. • Collaboration: Builds constructive working relationships with fellow team members, clients/customers/association members, other work units, community organizations, and others to meet goals and objectives; conducts themselves in a professional and supportive manner when working with individuals from various backgrounds. • Communication: Conveys and receives information and ideas through various media to/from individuals or groups that engage the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed appropriately; demonstrates good written, oral, and listening skills. Demonstrates executive presence and strong communication skills to influence and collaborate effectively at all levels. Competencies for the Director, Conferences & Events: • Adaptability: Adapts well to changes in assignments and priorities; smoothly adapts to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts accordingly. Demonstrates schedule flexibility and willingness to work extended hours during peak conference seasons to meet deadlines. • Conflict Management: Encourages creative tension and diversity of opinions. Prevents counterproductive conflict. Manages and resolves conflicts and disagreements constructively through strong negotiation and communication abilities. • Stress Tolerance: Maintains effective performance under pressure while operating with the highest standards of confidentiality and professional conduct. Handles stress in a manner acceptable to others and the organization.