National Association of Latino Healthcare Executives

Manage ambulatory operations, develop and implement strategic initiatives, and lead multidisciplinary teams to optimize patient care and organizational goals. | Requires clinical experience, management of teams, and proficiency in healthcare operations, which are not reflected in your profile. | OPERATIONS MANAGER II, AMBULATORY – BOTHELL WA RESPONSIBLE FOR PRIMARY CARE CLINIC – NORTHSHORE MEDICAL CENTER AND PRIMARY CARE CLINIC FLOAT POOL FOR SNOHOMISH PRIMARY CARE EXPERIENCE A PLUS – LICENSED RN/RN WORK EXPERIENCE A PLUS – APPROX 19-22 DIRECT REPORTS Job Summary Manages ambulatory operations to optimize patient care and support organizational goals. Drives implementation of action items, ensuring compliance with timelines and financial commitments. Develops and guides short- and long-term operational initiatives. Assumes accountability for human resource management, including orientation, education, disciplinary procedures, and training and development. Leads continuous survey readiness activities to maintain compliance with regulatory standards and prepares audit documentation. Leads in the development, monitoring, and control of departmental payroll, budget, and financial management. Ensures standardized care delivery by developing strategic partnerships with physicians, subject matter experts, and service area leaders. Leads the development and implementation of plans, policies, and process for data gathering and analysis while ensuring guideline and regulation alignment. Manages resources to ensure optimal assignment and utilization. Leads multidisciplinary clinical teams and assists in the design of emergency preparedness programs. Manages improvements in operations and technology processes, identifying and addressing root causes, and implementing solutions. Ensures performance metrics used to monitor success align with strategic organizational initiatives. Essential Responsibilities • Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders. • Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives. • Manages ambulatory operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and monitoring compliance to financial commitments; identifying, requesting, and implementing workflows and strategies to achieve performance targets and aligning with market strategies; developing and guiding short- and long-term operational initiatives and managing program, services, and/or systems; assuming accountability for human resource management related to performance measurement and employee management; leading continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and contributing to the development, monitoring and control of departmental payroll and non-payroll budget and other aspects of financial management and cost control/reduction. • Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and service area leaders and overseeing highly complex workstreams with large program impact; leading the development and implementation of plans, policies, and processes for data gathering, using relevant data gathered, and analysis while ensuring guideline and regulation alignment; aligning patient care management solutions across departments and/or service lines; monitoring and/or managing resources as needed in clinical areas to ensure appropriate assignment and utilization; leading multidisciplinary ambulatory team(s) and holding team(s) accountable for performance; assisting the design of emergency preparedness programs and ensuring the departments emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation, equitable distribution of resources, and delivery on objectives. • Manages improvements to patient-centered operations and technology processes by: leading and implementing long-term strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; developing and managing a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes in response to barriers and/or issues; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic organizational initiatives.

Align enterprise marketing strategies with regional execution, establish feedback systems, and lead cross-functional teams to drive growth and performance. | Extensive experience in enterprise marketing, leadership in cross-regional teams, and strong data-driven decision-making skills. | Job Summary The Vice President, Enterprise Marketing Strategy & Market Integration serves as the bridge between enterprise marketing strategy and market-level integration and execution-ensuring that creative, content, and campaign development are grounded in the realities of regional delivery systems, products and member experience. This executive plays a central role in harmonizing nationally led programs with market-informed insights, driving measurable growth and consistent performance across Kaiser Permanente-s markets. This role establishes a feedback-driven and data-driven structure that connects enterprise priorities with local execution, enabling storytelling and strategy to reinforce one another. The Vice President ensures that national programs are continually refined by real-time audience signals, campaign performance data, and market insights, while local efforts remain aligned to the overarching enterprise strategy and brand narrative. Accountable to the Chief Marketing Officer, this leader partners closely with Regional Presidents, Regional VP of Communications, Consumer Experience, National Marketing Leadership, Strategy & Business Development, Human Resources, IT, Sales and Business Development, and extended regional leadership to enable operational excellence and cross-functional integration that supports smarter targeting, consistent messaging, and dynamic marketing outcomes across all levels of the organization. This role is supported by dedicated market-specific teams who use well-defined operating and RACI models with continuous feedback loops between regional insights and enterprise strategy to refine go-to-market plans and optimize investment decisions. The position will define and implement shared services team structures, clear roles and responsibilities to spread best practices, drive visibility, and ensure accountability to the metrics that maximize effectiveness and productivity. Essential Responsibilities • Integrate National and Regional Strategies: • Translate enterprise marketing priorities into regionalized strategies that reflect local nuances while maintaining brand consistency. • Create mechanisms for continuous learning between national and regional teams that drive alignment, speed, agility, and performance. alignment. • Create a Closed-Loop Feedback System: • Establish processes where consumer insights, audience behaviors, and campaign performance data continually inform national program design. Ensure that content and creative strategies are grounded in what resonates within markets. • Embed a disciplined learning agenda that uses audience insights, market trends, and performance data to shape enterprise marketing priorities and optimize investments. • Operationalize Market Delivery: • Define and lead an operating model that clearly delineates accountabilities between functional marketing teams, regional marketing pods, and shared services-including technology and analytics dependencies. • Lead a High-Performing Team: • Oversee a structure that includes Senior Directors for each geographic area (e.g., SCAL/HI, NCAL, CO and emerging markets, NW/WA, GA/MAS) and regional account managers responsible for day-to-day collaboration, implementation, and feedback loops. • Marketing Governance and Accountability: • Lead enterprise marketing governance that enables clear prioritization, visibility, and accountability to performance metrics. Establish aligned KPIs that connect campaign performance with membership growth, brand health, and business outcomes. • Advocate for Market Intelligence: • Serve as the voice of the regions in national forums, ensuring local context and competitive realities shape enterprise planning. Embed learning agendas and insights from markets into strategic planning cycles. • Cross-Functional Alignment: • Develops a unified enterprise-wide, full-funnel marketing strategy, that is informed by functional marketing strategies in brand, acquisition, and retention programs for B2B and B2C. • Works with regional leadership to develop multi-year investment plans and portfolio allocation to inform enterprise plans for achieving membership growth and retention at both regional and enterprise levels. • Drives an outside-in approach that balances regional consumer/customer/member expectations with organizational imperatives for growth and resource sustainability. • Collaborate with internal partners-including Sales and AM, IT, CEX, Regional Presidents, Analytics, Regional Communications, Human Resources, and Care Delivery teams-to ensure integrated, omnichannel strategies that drive growth and retention. • Operational Excellence: • Drive standardization and efficiency across markets for faster go-to-market execution, resource optimization, and best practice sharing. • Align and optimize cross functional marketing resources and strategies across regions to deliver consistent member experiences, drive retention, and ensure efficient use of financial and human capital.

Lead clinical operations across multiple units, oversee patient care delivery, manage resources and budgets, ensure compliance, and drive strategic initiatives to improve healthcare service quality and efficiency. | Experience in clinical healthcare leadership, managing ambulatory operations, knowledge of regulatory compliance, budget management, and ability to lead multidisciplinary clinical teams. | Job Summary In addition to the responsibilities below, this position is also responsible for establishing best practice models; designing patient care delivery systems and practice standards across the service line(s), locations, and programs; leading the investigation of patient/family/member concerns regarding patient care and services; partnering with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; managing resource needs in clinical areas to ensure appropriate assignment and utilization; directing the use and maintenance of equipment, supplies and medications; assuming accountability for patient and employee safety; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Essential Responsibilities • Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact. • Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives. • Directs ambulatory operations to support patient care by: approving timelines and developing and/or directing strategy with stakeholders to identify factors contributing to business value; assuming accountability for department performance targets and aligning with market strategies;championing short- and long-term operational initiatives and directing program, services, and/or systems development; aligning human resource management programs (e.g., performance measurement and employee management) with KPs mission and values; directing continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and reviewing prepared audit documentation, information, and reports; and leading the development of budgets for assigned areas (e.g., branch office, staffing, business services departments) and ensuring overall financial performance meets expectations. • Ensures standardized care delivery by: partnering with physicians and other clinical leaders to align key care delivery initiatives across KP, providing oversight of all workstreams; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for service lines or programs; driving cross-functional patient management resolution with internal and external leaders; anticipating and aligning resources in clinical areas to ensure appropriate assignment and utilization for service lines or programs; directing multidisciplinary ambulatory team(s) and holding team(s) accountable for performance; planning long-term strategic goals and designing emergency preparedness programs and ensuring the departments emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; and providing strategic direction to project teams leading initiatives and ensuring implementation, equitable distribution of resources, and delivery on objectives. • Directs improvements to patient-centered operations and technology processes by: driving KP-wide internal and external strategic projects designed to remediate issues for impacted groups and improve quality, service, affordability, and/or operating efficiency; ensuring clinical teams use standardized tools to identify root causes for escalations, making recommendations, and implementing solutions to improve the performance of operations system processes; and consulting with senior and executive management to identify relevant performance metrics to monitor the success of strategic improvement projects.