Narvar

Lead GTM enablement strategy and execution to drive revenue growth and GTM team performance. | 7+ years GTM enablement experience at Director/Head level with AI deployment in GTM context and strong cross-functional leadership. | About Narvar Narvar is scaling, and we’re seeking a senior, hands-on GTM enablement leader to join our Revenue Operations team. In this high-visibility role, you will architect and execute a comprehensive enablement strategy that directly fuels revenue growth and elevates GTM team performance. You will operate as a trusted advisor to RevOps and GTM leadership, deeply embedded with Sales, Marketing, Customer Success, Professional Services, and Support to design, build, and deliver programs that change behavior in the field and produce measurable business outcomes across the customer lifecycle. This is a senior individual contributor role with significant influence and possible future team build. It’s ideal for a current or former Director / Head of Enablement who wants to drive impact through their own craft and the strategic deployment of AI, rather than primarily through managing a team. Who You Are • Deep Curiosity & Scrappiness: A relentless drive to understand underlying challenges, learn continuously, and find creative solutions. • Data-Driven Diagnosis: A passion for leveraging diverse data sources, from CRM analytics and conversation intelligence (e.g., Gong) to direct field feedback, to accurately diagnose capability gaps and inform program design. • Customer & GTM Empathy: A profound understanding of the challenges and realities faced by customer-facing teams (Sales, CS, PS, Support) and how enablement can empower them. • Ownership & Follow-Through: Sets clear commitments and dates, owns execution end-to-end, and surfaces pivots explicitly rather than letting work quietly slip. Comfortable being held accountable to outcomes, not just activity. • Outcome Measurement Bias: Defines what behavior change looks like before launching a program, instruments leading indicators alongside delivery metrics, and is willing to call a program unsuccessful when the field behavior doesn’t move. Treats measurement as the closing step of every initiative, not an afterthought. • AI-Native Operator: Has personally deployed AI tools in a GTM context and uses AI to deepen the substance of their work, not to manufacture volume. Pushes the organization’s thinking on how AI changes GTM workflows, coaching, and measurement. • Process Optimization & Innovation: Naturally seeks to refine processes, enhance efficiency, and explore new technologies and methodologies to elevate GTM performance. • Influence Through Partnership: Partners closely with GTM managers and senior leaders to shape priorities, pressure-test assumptions, and drive adoption of enablement best practices through trust, credibility, and business alignment rather than formal authority. What You’ll Do • First 90-180 days: Two new product launches requiring awareness by all GTM teams. In partnership with marketing, field facing materials will need to be built and sessions for the team. Sales + Customer Success will be primary focuses for additional mastery of new content. Additionally, reinforcement of two existing products that are expected to drive outsize revenue impact for Q2 and Q3. The focus will be on partnering closely with sales and Customer Success. Additionally, ensure that all GTM teams have access to self service resources + ensure we are building manager coaching frameworks and content. • Enablement Strategy & Leadership: Develop, own, and execute the overall GTM enablement strategy and roadmap, ensuring alignment with company objectives and GTM leadership priorities. • Strategic Program Development & Execution: Architect, design, build, and manage comprehensive enablement programs spanning onboarding, continuous learning, product/technical enablement, and sales reinforcement for all GTM roles. Directly create content and facilitate key sessions, especially for new strategic initiatives. Author content grounded in field shadowing, win/loss data, and customer conversations. AI accelerates structure and iteration, but every artifact must reflect real field insight, not generic frameworks. • Capability Gap Analysis & Behavior Change Measurement: Proactively identify and analyze GTM team capability gaps by triangulating data from performance metrics (CRM, CS platforms), conversation intelligence (Gong), direct field feedback/shadowing, and manager input. Partner with RevOps and GTM leadership to define KPIs for every program. Own post-implementation measurement of each initiative through inspecting whether targeted behaviors actually shifted in the field. Iterate or sunset programs that don’t move the metric. • AI-Driven GTM Transformation: Identify high-leverage use cases (AI roleplay, conversation intelligence, generative content workflows, manager coaching aids, knowledge retrieval), evaluate and implement tools, in partnership with management drive adoption across reps and managers, and measure productivity and behavior change outcomes. Serve as the internal point of view on how AI reshapes enablement and GTM workflows. • Cross-Functional Partnership & Alignment: Collaborate closely with Sales, CS, PS, Marketing, and Product leadership to ensure enablement initiatives are tightly aligned with strategic business goals, GTM motions, and product releases. Partner with Product Marketing to translate product updates and value propositions into compelling, field-ready messaging, content, and plays for both commercial (Sales, CS) and technical (PS, Support) audiences. Identify risks in rollouts and recommend changes when standard playbooks won’t land well. • Process & Methodology Optimization: Refine GTM processes (e.g., sales process, customer lifecycle journey, renewal/expansion plays) and embed best practices, tools, and skills needed to increase velocity, conversion rates, and customer value realization. Oversee the development and maintenance of dynamic playbooks (sales, CS, technical) that are practical, easily accessible, and integrated with daily workflows. • Leadership Enablement & Coaching: Develop and deliver programs to equip first-line managers with the coaching, mentoring, and inspection skills necessary to drive team performance and reinforce enablement initiatives. Act as a direct coach and thought partner to GTM managers + leaders, building inspection rigor that persists after each program ends. • Technology & Tech Stack: Ensure optimal utilization of the enablement tech stack. Continuously evaluate new tools and methodologies to enhance program effectiveness and learner engagement. • GTM Event Management: Own the planning and execution of key GTM events, including sales meetings and annual GTM Kickoffs. What You’ll Bring (Qualifications & Experience) • 7+ years of progressive GTM Enablement experience in a SaaS environment, including significant time operating at the Director / Head of Enablement level. Direct people management is not required for this role; we are hiring a senior IC who has previously held broader scope and wants to drive impact through their own craft. • Proven success as a true “player-coach,” equally comfortable with strategic planning and hands-on execution, including content creation and facilitation. • Demonstrated record of deploying AI tools in a GTM enablement context (e.g., AI roleplay platforms, conversation intelligence, generative content workflows, manager coaching aids). Specific examples (problem, tool, adoption, and outcome) will be expected during interviews. • Track record of driving AI adoption as a change-management initiative across a GTM org, with measurable adoption and productivity outcomes. • Rigor in defining and measuring behavior-change outcomes (setting leading indicators before launch and inspecting them after), with the willingness to call a program unsuccessful when results don’t materialize. • Demonstrated success designing, building, and delivering enablement programs that have produced measurable improvements in GTM productivity and revenue outcomes. • Advanced proficiency in diagnosing GTM capability gaps through a multi-faceted analytical approach. • Strong understanding of diverse GTM motions and roles. • Proven ability to translate complex concepts into clear, actionable, and engaging content and learning experiences. • Expertise in modern sales methodologies (e.g., MEDDPICC, Value Selling) and customer success best practices. • Experience managing and optimizing an enablement tech stack. • Exceptional cross-functional collaboration, communication, and stakeholder management skills, with the seniority and credibility to push back on GTM leaders and drive change without formal authority. • Experience developing first-line manager coaching and inspection programs is highly desirable. • Direct experience in a GTM role is strongly preferred. • Experience with Salesforce.com strongly preferred. Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. Narvar Pay Range $175,000—$225,000 USD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

Lead CEO-sponsored AI and transformation initiatives by defining success metrics and translating operational data into executive narratives. | 6-10 years in consulting, investment banking, or strategy roles with strong analytical and AI skills. | Location: Dallas or Toronto preferred Reports to: Chief of Staff to the CEO The Opportunity Narvar is hiring! We are seeking a Strategy & Transformation Lead to join the Office of the CEO. This is a high-visibility, high-impact role designed for a professional who can bridge the gap between complex data and strategic storytelling. You will be responsible for defining how Narvar measures success in the age of AI, driving critical CEO-sponsored initiatives, and crafting relevant narratives on Narvar’s business and product evolution. This is a unique opportunity for someone who enjoys bridging strategy to execution and exploring unchartered territory in how to evaluate a scaling business. Key Pillars of the Role 1. Analytics & Strategic Storytelling As the primary analytical lead for the Office of the CEO, you will define how Narvar communicates its value to the Board, investors, and the market. Value Framework: Evolve the metrics and logic for how we value products in an AI-first world Board & Executive Comms: Partner with the CoS to communicate data and key insights to the Board and Executive team. You will translate complex operational data into clear, persuasive narratives that highlight Narvar's strategic trajectory. Performance Architecture: Design and maintain a "Control Tower"— develop and evolve a suite of dashboards and KPIs that provide real-time visibility into business health and efficiency. 2. AI Transformation Program Management You will drive a central role in Narvar’s internal AI evolution. Use Case Prioritization: Partner with cross-functional leaders (Engineering, GTM, Finance, CX) to identify, define, and rank-order internal AI use cases and tool deployments. Measurement Frameworks: Own the "Source of Truth" for AI progress. You will develop and track leading indicators (e.g., tool adoption) and lagging indicators (e.g., ticket resolution, time-to-value) to prove the transformation’s impact. Change Management: Ensure that AI initiatives aren't just "pilots" but are integrated into the core operational fabric of the company - including closing skill set gaps. 3. CEO-Sponsored Initiatives Take on additional CEO‑sponsored cross‑functional initiatives (AI‑adjacent or otherwise) where similar skills are needed: structured problem‑solving, cross‑org execution, and change leadership. What we’re looking for You are a high-level individual contributor who thrives in a "partnership" model. You don't need a large team to be effective; you need data, a goal, and the autonomy to build the solution. Experience: 6–10 years in Management Consulting, Investment Banking, or Strategy/BizOps at a high-growth technology company. Startup and transformation experience within the SaaS/B2B space is strongly preferred. Data-Driven Rigor: A passion for measurement. You are comfortable defining KPIs, designing skill frameworks, and building models to quantify business value. Narrative Mastery: You have a gift for slide design and executive writing. You can take raw data and turn it into a story that influences a Boardroom. High Agency: A self-motivated, "builder" mindset. You thrive in fast-paced environments and can manage multiple high-priority strategic initiatives without losing sight of the details. You enjoy collaboration and constant communication across diverse teams. AI Fluency: Familiar with modern AI and productivity tools (LLM-based copilots, automation, BI). You have a practical, "human-first" lens on how non-technical teams adopt new tech. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

Manage mid-market Shopify retailer accounts to drive adoption, retention, and growth through data-driven insights, technical guidance, and collaboration with product and sales teams. | 5+ years in customer success managing SMB/mid-market accounts, deep Shopify knowledge, retail/e-commerce understanding, experience with customer success platforms, and strong communication and project management skills. | Narvar is Growing! We are hiring Mid-Market Shopify Customer Success Managers to help us empower top brands to reach their business objectives. In this role, you will own the success of industry-leading brands on the Narvar platform. You will develop collaborative relationships to drive strong user adoption and excellent retention rates for Narvar’s solutions, demonstrating value every step of the way. You will deeply understand your customer’s business and use cases and act as an extension of their team. With enthusiasm and clarity, you will make data-driven recommendations to improve their customer experiences and drive ROI. Our clients include some of the most iconic brands in the world and they expect the highest level of professionalism and expertise. Day-to-day • Own the health and success of your customers from go-live through to renewal and expansion • Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy • Use data insights to track client health, and forecast and mitigate risk of churn • Provide technical guidance and support on product features and functionalities. • Contribute to the scalability of the customer success team through automation and process optimization • Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers • Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently • Collaborate with cross-functional teams to address technical or operational challenges promptly. What we’re looking for • Minimum of 5 year’s experience as a Customer Success Manager working with demanding SMB and mid market-size accounts. • Experience managing a large book of business with known strategies of using automation, tools and meetings to drive meaningful change with clients • Deep understanding of Shopify features and experience working with Shopify retailers • Understanding of how Shopify works with other ERPs, WMS platforms. Ability to guide Shopify retailers in making the best use of the Narvar products and features • Deep understanding of retail, e-commerce, and logistics. • Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail • Influence product, success, support, and sales teams to get things done • Enjoy working in a fast-paced environment and have strong project management and communication skills • Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence • Articulate the value proposition of a technology platform to meet client needs • Experience working within a Customer Success Platform (ie Gainsight, Churn Zero, Catalyst, etc) to manage book of business at scale • You have a BA/BS degree or equivalent experience • Familiarity with data analytics and reporting tools such as Looker, Google Data Studio, and Tableau. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Hybrid Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

Lead and scale GTM systems strategy and architecture, embed AI workflows, govern data integrity, manage cross-functional teams and vendor relationships, and drive system adoption and innovation. | 8+ years in Revenue Operations or GTM systems with 3+ years leadership, deep Salesforce expertise with certifications preferred, hands-on experience across GTM tech stack, AI/ML integration experience, strong project management and analytical skills. | Narvar is growing! We are seeking a Director, GTM AI Innovation & Systems to join our Revenue Operations team. This pivotal role owns the architecture, governance, and evolution of our GTM systems that power AI-native workflows, unify our data model, and enable the entire revenue lifecycle. You will lead and scale a blended team of internal system administrators, developers, and external experts to deliver a coherent, future-proof GTM systems strategy. This is an opportunity to drive lasting impact across the customer journey by embedding intelligence, automation, and rigor into the way our GTM teams operate. Who You Are • Architect & Operator: You balance strategy with execution. You can craft the GTM systems roadmap and roll up your sleeves to implement it. • AI-Native Thinker: You see AI not as a bolt-on, but as the foundation for workflow redesign, automation, and intelligence across GTM. • Governance Champion: You enforce best practices in documentation, release/change management, and data integrity to scale with confidence. • Data-as-a-Product Leader: You treat data as a governed, trusted asset, ensuring it is structured for action across the customer journey. • Cross-Functional Translator: You excel at aligning Sales, CS, Marketing, Product, and Finance by translating business needs into integrated systems and data flows. • Team Builder & Multiplier: You develop high-performing teams by clarifying roles, mentoring talent, and managing internal + external resources. • Continuous Improver: You thrive in agile environments, measuring impact, iterating quickly, and embedding field feedback loops into every release. What You’ll Do (Day-to-Day Responsibilities) • Roadmap & Architecture: Own the GTM systems roadmap and architecture across Salesforce, Marketo, Gong, Rocketlane, Ironclad, Zendesk, and emerging platforms. Define the data model, integration patterns, and AI enablement plan. • AI Workflow Innovation: Design and deploy AI-native workflows (pipeline generation, forecasting, enrichment, routing, summarization, automation) that reduce manual work and drive measurable GTM productivity. Evaluate, pilot, and operationalize AI technologies. • Governance & Data Integrity: Establish GTM system governance such as field standards, documentation, QA councils, change management, and data accuracy protocols. Align to the Bowtie framework with volume, conversion, and time metrics (VM, CR, Δt). • Execution & Delivery: Lead a team of (admins, developer, analysts) in an agile sprint model. Drive backlog prioritization, release planning, and ensure delivery shifts from siloed outputs to end-to-end impact. Own and negotiate vendor relationships. • Cross-Functional Alignment: Partner with GTM leaders to design lead-to-cash and renew-to-expand workflows. Translate business objectives into system requirements and communicate tradeoffs clearly to executive and field stakeholders. • Change Management & Adoption: Build user-first experiences, publish release notes, run enablement sessions, and track adoption telemetry to ensure system changes deliver business outcomes. • Team Leadership & Development: Define clear roles and responsibilities within the systems team. Mentor talent, create career paths, and foster a culture of continuous improvement and experimentation. • Innovation & Horizon Scanning: Stay ahead of the GTM tech ecosystem. Identify opportunities to introduce new tools, integrations, and AI frameworks that accelerate revenue impact and operational excellence. What You’ll Bring (Qualifications & Experience) • 8+ years of experience in Revenue Operations, Business Systems, or GTM Systems, with 3+ years leading teams. • Proven experience helping multiple startups scale by designing and implementing foundational GTM systems and processes. • Deep Salesforce architecture and admin background (data model, automation, integrations, permissioning). Salesforce certifications strongly preferred. • Hands on experience across the GTM tech stack: marketing automation (Marketo/Hubspot), sales engagement (Outreach/Salesloft), conversational intelligence (Gong), CPQ/CLM (Ironclad, DealHub), CS platforms, and BI/analytics (Looker, Tableau, SQL). • Track record of introducing AI/ML into GTM workflows, with measurable impact on efficiency, forecasting, or insights. • Demonstrated ability to implement governance, enforce best practices, and scale GTM tech stacks at hyper-growth companies. • Hands-on project/program management skills for large system rollouts (e.g. CPQ, CLM, AI integrations), with proven ability to manage cross-functional initiatives. • Strong business acumen and analytical skills, with a deep understanding of SaaS metrics (pipeline, ARR, NRR, CAC, LTV). • Track record of leading successful system transformations that improved rep productivity, pipeline health, and reporting accuracy. • Analytical mindset with strong data skills and understanding of data architecture, governance, and business intelligence. • Exceptional communication skills; able to influence at all levels and translate complex system topics into executive-ready insights Nice to Haves • Certifications in Salesforce (Admin, Advanced Admin, Architect), Marketo, or related platforms. • Experience with tools like N8N, or Zapier, for integration and workflow automation. Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Sonos, Nike and 1500+ other brands. With offices in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. Narvar Pay Range $180,000—$220,000 USD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.