Naphcare, Inc.

Maintain, diagnose, and repair computer systems and peripherals across correctional facilities, manage inventory, install hardware, and provide technical support for software and networking issues. | At least 2 years of networking and troubleshooting experience with proficiency in Microsoft OS and TCP/IP, plus an associate or bachelor degree in IT-related field. | Overview NaphCare has an excellent opportunity for an IT Field Technician preferably based in Cheyenne or Torrington Wyoming. The IT Technician supports the Infrastructure division of NaphCare’s Information Technology group in maintaining in-house computer/server systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance. **This is a fully remote position with the candidate preferably being located in Cheyenne, WY, Torrington, WY or close enough to be able to travel the entire state of Wyoming. This is a field position with travel up to 100%. Company vehicle provided for travel and expenses covered. The initial training period will be on-site in Las Vegas for 2 weeks. NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare. Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Install, modify, image, and repair computer hardware and software. Run diagnostic programs to resolve problems. FIFO Inventory management including documentation, ordering, and shipping. Shipping and receiving of computers and associated parts. CAT5/6 data cabling and terminations would be helpful. Performs other related functions and duties as required. Qualifications 2+ years of experience in supporting networking equipment, internet circuits, and troubleshooting related issues. General TCP/IP, Microsoft OS, Microsoft Office knowledge. Ability to logically troubleshoot in order to create innovative and practical solutions for problems as they arise. Ability to manage individual tasks and move projects towards known goals with minimal supervision. Communicate with end-users in order to provide support for systems. Associates or Bachelors degree in an IT Related Field of Study from an accredited institution preferred. High level of organizational and troubleshooting skills. Ability to work in a team-oriented environment. Excellent interpersonal and communication skills Why Join NaphCare? NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company. NaphCare Benefits for Full-Time Employees Include: Health, dental & vision insurance that starts day one! Prescriptions free of charge through our health plan, beginning day one! Lowest Cost Benefits! Employee Assistance Program (EAP) services 401K and Roth with company contribution that starts day one! Tuition Assistance Referral bonuses Term life insurance at no cost to the employee Generous paid time off & paid holidays Free continuing education and CMEs Equal Opportunity Employer: disability/veteran Follow Us: Instagram | Facebook | LinkedIn | Advancing Correctional Healthcare | NaphCare

Provide first-level IT and EHR support including ticket triage, remote troubleshooting, and user account management. | Requires 2+ years help desk experience, Windows proficiency, basic SQL, bachelor's degree, and preferred certifications. | Overview NaphCare has an excellent opportunity for an IT Help Desk Support Specialist to join our Corporate Headquarters in Birmingham, AL. The IT Helpdesk Support Specialist is the first line of support to resolve issues related to NaphCare’s IT and Electronic Health Record Systems. This position’s primary responsibility is to efficiently address issues reported by end-users, triage and escalate issues to upper-tier support, and provide consistent, professional internal and external communication. NaphCare is a family owned, healthcare technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 35 years. Come join our team of over 7000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do. NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. NaphCare Full Time Benefits: Prescriptions free of charge through our health plan Health, dental & vision insurance that starts day one! We offer low cost benefits to our employees and their families. Employment Assistance Program (EAP) services 401K and Roth with company contribution that starts day one! Tuition Assistance Referral bonuses On-site education Free Continuing Education! Term life insurance at no cost to the employee Generous paid time off & paid holidays NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up-to-date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing. With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different. We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership. Responsibilities Role Expectations Position reports to Help Desk Management. This position is the first point of contact. You are expected to act in a professional manner at all times. Tools – Help Desk agents are expected to know and have experience using the following tools: Team Dynamix (TDX) or similar ITSM (Information Technology Service Management) ticketing tools. SQL experience Familiarity with Microsoft products including Word, Excel, and Outlook. ADUCs tool for troubleshooting and creating/removing network accounts. Exchange PDF browsers (i.e. Adobe, Xchange, etc.) Collaboration tools (i.e. Skype, Slack, email, etc.) Endpoint Management tools (i.e. Kaseya, HP OpenView, Sophos, ManageEngine) General Windows troubleshooting (hardware, settings, etc.) Miscellaneous Perform remote troubleshooting. Prioritize and multitask daily workload from calls, tickets, and other tasks. On-Call - You are expected to take part in the on-call rotation. On-call typically takes place Monday night at midnight through the following Monday morning at 6 am. You are also expected to cover holidays and occasional 2nd shift if we need coverage. Phones - You are expected to participate in taking calls. Days/Shifts: Training Period: Monday to Friday 8a to 5p for a minimum of three (3) months. Shift: Monday - Friday 9am - 6pm with on-call schedule. On-Call: Begins after the training period ends and rotates every few weeks per schedule. Note: The above requirements may be waived if this is a promotion. Hybrid Work - Help Desk staff are allowed one work-from-home day (WFH) per week after the training period is completed and with manager approval. Other duties/tasks as needed by the business and assigned by the Help Desk Manager. Technical Skills Create and modify user accounts and assist with access to systems. Software support – Specifically supporting our in-house application, TechCare. SQL experience using statements to research issues. Utilize the Help Desk Ticketing System to enter and/or escalate tickets, communicate with end-users, and complete work orders timely and effectively. Troubleshoot end-user hardware and/or software systems, basic server software systems, and network communications. Customer Service Skills Customer service is an important skill when working with our clients (both internal and external). We must communicate effectively when working on their issues, especially when it comes to giving updates on where we stand on their problem. Work with end-users via various communication channels (email, chat, telephone) to assist in a timely and professional manner. Having the right attitude is important. Even if you get frustrated, you should not allow this to interfere with working with clients. Qualifications Education and Experience - Required: Easily navigate and use basic computer functions in a Windows environment. Minimum of two (2) years of relevant experience on a Help Desk. Effective written and verbal communication skills and analytical and problem-solving skills. Ability to work in a fast-paced setting while effectively multi-tasking. Basic SQL, Windows server knowledge & network troubleshooting. Education and Experience – Recommended: In addition to the above requirements, we would like to see: Experience supporting Dell hardware. A+ Certification Net+ Certification Bachelor’s Degree from an accredited institution in a computer-related field preferred. Help Desk experience supporting one or more specific software products – either created “in-house” or supported as a “reseller”. Prior experience in a call center environment. Prior experience with medical software systems, EHR (Electronic Health Records) systems support, or similar application support experience. Equal Opportunity Employer: disability/veteran