NAM Info Inc

Lead Kinaxis Maestro module implementations, solve complex technical design issues, manage client interactions, mentor junior consultants, and contribute to technical solutioning. | Senior-level experience in Kinaxis Maestro SCM implementations, strong analytical and communication skills, client management experience, and preferred Kinaxis certifications. | Responsibilities • Lead end-to-end implementation of Kinaxis Maestro modules, ensuring alignment with client business objectives and architecture standards. • Solve complex technical design and configuration issues across functional workstreams. • Manage day-to-day client interactions and facilitate workshops, walkthroughs, and system demos. • Guide client IT stakeholders on platform capabilities, integration strategy, and performance optimization. • Review technical specifications for completeness, scalability, and quality assurance. • Develop reusable components, scripts, or tools to accelerate delivery and enhance quality. • Mentor junior consultants and support onboarding by sharing best practices in configuration and testing. • Contribute to technical solutioning during proposal development, including effort estimation and architecture design. Minimum Qualifications / Skills • Experience in supply chain consulting, with at least focused on Kinaxis Maestro implementations. • Proven track record of leading technical solution design and implementation within SCM platforms. • Strong analytical thinking and structured problem-solving skills; able to diagnose complex issues across configuration, integration, and data layers. • Ability to clearly communicate technical concepts to business and technical stakeholders. • Experience managing module timelines, risks, and client relationships in complex delivery environments Preferred Qualifications/ Skills • Certification in Kinaxis Solution Consultant Level 2 or 3 • Deep understanding of multiple Maestro modules such as Supply Planning, Demand Planning, or Inventory Management. • Proficiency in scripting and developing reusable technical components or code libraries. • Experience designing scalable architectures aligned with a client’s digital transformation strategy. • Familiarity with agile methodologies and collaborative tools used in enterprise project delivery. • Contributions to practice development through knowledge-sharing, playbook creation, or thought leadership initiatives.

Lead architecture, design, and implementation of Pega solutions for Healthcare Contact Center platforms, enforce best practices, and mentor developers. | Must have Pega CLSA certification, 8+ years Pega development including 2+ years as LSA, healthcare contact center workflow experience, and integration expertise. | Pega Lead System Architect (Healthcare Contact Center) Alpharetta GA / Remote, USA Duration: 10 Months Must-Have Skills: • Pega Certified Lead System Architect (CLSA) Mandatory • Hands-on expertise in Pega Customer Service for Healthcare and Contact Center implementations • Experience in Healthcare workflows (member services, claims, eligibility, prior authorization, appeals, provider interactions) Good to Have: • US Healthcare Payer/Provider domain knowledge (Medicare/Medicaid/Commercial) • Cloud experience (AWS, Azure, or Google Cloud Platform) • Knowledge of HIPAA compliance and PHI handling Job Summary: We are seeking an experienced Pega Lead System Architect (LSA) to lead the design and implementation of Pega-based solutions for our Healthcare Contact Center initiatives. This role will focus on building scalable, patient/member-centric solutions that enhance customer experience, improve agent efficiency, and streamline healthcare operations. The LSA will set architectural standards, enforce best practices, and ensure high-quality, maintainable delivery. Key Responsibilities: Lead the architecture, design, and implementation of Pega solutions tailored for Healthcare Contact Center platforms. Define and enforce enterprise-level standards and best practices for Pega development. Collaborate with business stakeholders, product owners, and technical teams to design solutions that support member services, claims, eligibility, and care management interactions. Mentor and guide Pega developers; conduct code/design reviews and ensure adherence to best practices. Analyze and resolve performance issues, ensuring scalability and high availability. Stay updated with the latest Pega Customer Service for Healthcare framework and Contact Center capabilities. Requirements: Pega Certified Lead System Architect (CLSA) certification is mandatory. 8+ years of experience in Pega PRPC development, including at least 2+ years as a Pega LSA. Strong expertise in Pega 8.x or later, with deep knowledge of Pega Customer Service for Healthcare. Experience implementing Healthcare Contact Center workflows (member inquiries, benefits, prior authorization, claims, appeals, provider interactions, etc.). Strong knowledge of Case Management, BPM, and Integration frameworks. Hands-on integration experience with REST/SOAP services, EHR/EMR systems, CRM, CTI (telephony), and healthcare data sources. Excellent communication, leadership, and stakeholder management skills. Preferred Qualifications: Experience with US Healthcare Payer/Provider domain (Medicare, Medicaid, Commercial plans). Exposure to cloud platforms (AWS, Azure, Google Cloud Platform) and modern data/analytics integration in Contact Centers. Knowledge of regulatory compliance (HIPAA, PHI handling). Skill Matrix Skills Years of Exp Year Last Used Rating (Out of 10) Pega PRPC / Pega 8.x Development Pega Lead System Architect (CLSA) Pega Customer Service for Healthcare Healthcare Domain (Payer/Provider) Integration (REST/SOAP, CRM, CTI, EHR/EMR, DB) Thanks & Regards, Thiru. S Executive Staffing, NAM Info Inc +1 Email - Website - 2525 US Highway 130, BLDG D, Suite 2 Cranbury, NJ 08512 USA | CANADA | INDIA MBE Certified Company , E Verify Company