Nadia Care

You would build and maintain scalable mobile and web features with React and Python, create AI-enabled workflows to automate administrative tasks, and support production reliability in regulated healthcare. | The role requires at least five years of full-stack engineering experience, expert Python, SQL, and modern frontend framework skills, and healthcare or similar regulated-environment experience with HIPAA and PHI security knowledge. | About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: Nadia Care is looking for a Senior Full-Stack Engineer to join our mission-driven engineering team. You will be a high-impact individual contributor responsible for building and scaling technical solutions that improve maternal health outcomes. This role requires a blend of product-minded development and a deep commitment to operational excellence in a regulated healthcare environment. You will collaborate closely with product, clinical, operational, and business stakeholders to build our next generation care team and member facing applications. Key Responsibilities Full-Stack Development: Design, build, and maintain scalable features across our mobile web platforms using React and Python. Care-Team Automation: Develop AI-native workflows to automate internal administrative tasks, such as AI-assisted documentation and member summaries, to reduce manual work for our care team. Production Reliability: Own the stability and performance of the production environment, utilizing tools like Datadog for monitoring and ensuring HIPAA compliance for PHI. Technical Standards: Set high standards for code quality, testing methodologies, and deployment automation within a small, agile team. Collaboration: Partner closely with Product, Data, and Clinical Ops teams to translate complex healthcare workflows into practical, high-leverage technical solutions. Required Qualifications 5+ years of experience as a full-stack engineer, ideally within a early stage startup. Expert-level skills in Python, SQL, Typescript/Javascript, and CSS. Deep experience with modern React, MaterialUI, and Tailwind CSS. Prior experience working in regulated environments (e.g., healthcare, fintech) and a strong understanding of HIPAA/PHI security requirements. Ability to navigate technical ambiguity and a proven track record of shipping practical solutions to messy workflow bottlenecks. Problem solver who prioritizes iteration and business impact over perfection Experience with AWS and IaC (AWS CDK, Terraform) strongly preferred. Why join us: Working with us is a chance to build something from the ground up, shape the future of maternal health, and grow with a team that values impact, ownership, and care. As an early team member, you’ll help define how we deliver care and support at scale. At Nadia Care, we recognize that great talent deserves great rewards. The expected base salary for this position is between $140K - $155K annually, based on relevant and direct experience. Our Interview Process At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role: Recruiter Interview | 30 minutes Async Codility Technical Assessment | 70 minutes (2-day window) Hiring Manager Interview | 1 hour Collaborator Interviews Engineer Team | 1 hour Director, Product Strategy & Insights | 30 minutes Executive Leadership Interview | 30 minutes Please note that this process is subject to change, but we will always keep you informed along the way. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You Recharge with annual paid holidays off. Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period. Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period. Comprehensive Health & Wellness Coverage Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. Dental Insurance: Coverage for preventive care, as well as basic and major procedures. Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options Stock Option Grant: We believe in shared success. Life Insurance: Financial protection for your beneficiaries. Disability Insurance: Short-term and long-term coverage in case of illness or injury. 401(k) Retirement Plan: Opportunity to save for the future. We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Remote positions are open to candidates in the contiguous US only. Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PR or outside the contiguous US. Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.

Own day-to-day IT support, onboarding and offboarding, IAM, device management, patching, endpoint security, and operational documentation as the sole IT resource. | Requires 7+ years of IT operations experience, including senior or sole-resource ownership, security and IAM expertise, Intune, Defender, Google Workspace, Windows and macOS support, and familiarity with HIPAA. | About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care's mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor's relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors' offices. Our Values: • Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. • Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other's strengths. • Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: We are seeking an IT Manager to own day-to-day IT operations, user lifecycle management (onboarding/offboarding), and identity & access management (IAM) for our growing, distributed team. This is a hands-on, one-person IT and security function. For now, you will be the sole technical resource and the primary point of contact for all IT and security matters, owning the processes end-to-end. As the function grows, there is the opportunity to build and lead a team beneath you. You will report directly to the CISO and serve as their key operational partner on access and security matters. This role goes beyond execution; you'll set the standards, own the processes end-to-end, and serve as the primary technical escalation point. You'll be provisioning and deprovisioning accounts, managing devices through Intune, driving IAM strategy, managing endpoint security, and making sure the right people have the right access at the right time. The ideal candidate is senior enough to operate independently from day one with no ramp-up required. You've operated as the sole or senior IT resource at a startup, are comfortable wearing every hat, owning ambiguous problems independently, documenting your work, and balancing reactive support with proactive process improvement. Schedule: Mon-Fri 8am-5pm ET, and as needed to respond to urgent issues. This role requires living in the Eastern Time Zone. Key Responsibilities IT Support & Operations • Serve as the primary point of contact and escalation lead for Tier 1-3 technical support requests via ticketing systems • Support end users across both Windows and macOS environments, including hardware, OS, and application issues • Troubleshoot connectivity, printing, email, and general software/access issues • Triage and resolve tickets within defined SLAs, owning escalation paths for complex issues • Own documentation standards: maintain clear records of common issues, fixes, and internal how-to guides User Lifecycle Management & IAM • Own end-to-end onboarding/offboarding: training for new hires on company systems, account provisioning, device setup, and access control for new hires and departing employees • Own identity and access management (IAM) strategy, including periodic user access reviews, role/permission assignment, and timely deprovisioning • Apply and enforce least-privilege principles when granting or reviewing access to systems and applications • Support SSO configuration and troubleshoot SaaS application access issues • Maintain accurate records of who has access to what Device, Endpoint Management & Security • Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleet • Set and enforce security policies across endpoints, including encryption, patching, and compliance configurations • Deploy, monitor, and manage Microsoft Defender across managed devices • Own patch management across the fleet • Handle physical logistics for company devices, including shipping/receiving equipment for new hires, offboarding, and repairs • Own device inventory tracking and lifecycle management of company hardware, including procurement recommendations • Manage Google Workspace users, groups, and settings • Maintain and troubleshoot core SaaS tools used across the organization Security • Apply strong security fundamentals across endpoints, identity, and access, including encryption, patching, MFA/conditional access, and least-privilege enforcement • Partner with the CISO on access-related security requests and remediation items • Serve as the operational owner of endpoint and identity security Required Qualifications • 7+ years of IT support/operations experience, including experience as the senior or sole IT resource • Startup experience, having operated as the "one-person IT department" handling infrastructure, security, device management, IAM, and end-user support simultaneously without a larger team to lean on • Strong working knowledge of security fundamentals: endpoint protection, identity/access security, encryption, patch management, and security best practices in a remote-first environment • Hands-on experience with Microsoft Defender and endpoint security, patch management, Microsoft Intune, Google Workspace administration • Experience supporting both Windows and macOS environments • Experience owning IAM / access management strategy and end-to-end onboarding/offboarding processes, ticketing systems, and managing work within SLAs • Understanding of PHI and HIPAA • Strong written and verbal communication skills, with the ability to explain technical issues to non-technical staff and represent IT to leadership • Customer service orientation with the ability to remain patient, empathetic, and reassuring when supporting the team • Willingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home as part of device lifecycle logistics • Ability to work independently, own ambiguous problems, and manage competing priorities in a remote environment • Must be based in the United States, Eastern Time Zone • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Management Information Systems (MIS), or a related technical field preferred Tools & Vendors • Microsoft Intune • Microsoft Defender • Microsoft O365 • Google Workspace • Slack • Atera (patch management) Nice to Have • Scripting experience (PowerShell, Bash) for task automation • Experience with Atera • SOC 2 familiarity • Security certifications or demonstrable security-focused project work (e.g., implementing MFA rollout, endpoint hardening, incident response) • Experience mentoring or providing technical guidance to junior IT staff • Microsoft 365 Certified: Endpoint Administrator Associate • Google Workspace Administrator • CompTIA Security+ • ITIL Foundation Compensation range for this position is between $110K-$120K. The exact amount will depend on direct, relevant experience. Our Interview Process At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role: • Recruiter Interview | 30 minutes • Hiring Manager Interview | 1 hour • Executive Leadership Interview | 45 minutes Please note that this process is subject to change, but we will always keep you informed along the way. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You • Recharge with annual paid holidays off. • Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period. • Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period. Comprehensive Health & Wellness Coverage • Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. • Dental Insurance: Coverage for preventive care, as well as basic and major procedures. • Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options • Stock Option Grant: We believe in shared success. • Life Insurance: Financial protection for your beneficiaries. • Disability Insurance: Short-term and long-term coverage in case of illness or injury. • 401(k) Retirement Plan: Opportunity to save for the future. We're building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Remote positions are open to candidates in the contiguous US only. Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PR or outside the contiguous US. Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.

Manage day-to-day IT operations including user lifecycle management, device provisioning, and identity and access management, serving as primary technical escalation and partnering with CISO for security compliance. | 4-6 years IT support experience including sole IT resource in startup, proficiency in Microsoft Intune, Google Workspace, and HIPAA security practices required. | About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: We are seeking an IT Support Lead to own day-to-day IT operations, user lifecycle management (onboarding/offboarding), and identity & access management (IAM) for our growing, distributed team. This role goes beyond execution; you'll set the standards, own the processes end-to-end, and serve as the primary technical escalation point and the CISO's key operational partner on access and security matters. You'll be the go-to person for end-user technical issues across a distributed, remote-first team, while owning the processes that keep access to our systems secure and audit-ready. This is a hands-on role: you'll be provisioning and deprovisioning accounts, managing devices through Intune, driving IAM strategy, and making sure the right people have the right access at the right time. The ideal candidate has hands-on experience with Microsoft Intune, Google Workspace administration, IAM/access control, core security fundamentals, and thrives in a fast-paced, compliance-driven environment (HIPAA). You've ideally operated as the sole or senior IT resource at a startup, comfortable wearing every hat, owning ambiguous problems independently, documenting your work, and balancing reactive support with proactive process improvement. Schedule: Mon-Fri 8am-5pm ET, and as needed to respond to urgent issues. Key Responsibilities IT Support & Operations: Serve as the primary point of contact and escalation lead for Tier 1-3 technical support requests via ticketing systems (e.g., HappyFox) Support end users across both Windows and macOS environments, including hardware, OS, and application issues Troubleshoot connectivity, printing, email, and general software/access issues Triage and resolve tickets within defined SLAs, owning escalation paths for complex issues Own documentation standards: maintain clear, audit-ready records of common issues, fixes, and internal how-to guides User Lifecycle Management & IAM: Own end-to-end onboarding/offboarding: bi-weekly training for new hires on company systems, attend onboarding meetings, account provisioning, device setup, and access control for new hires and departing employees Own identity and access management (IAM) strategy, including the cadence and rigor of periodic user access reviews, role/permission assignment, and timely deprovisioning Apply and enforce least-privilege principles when granting or reviewing access to systems and applications Support SSO configuration and troubleshoot SaaS application access issues Maintain accurate, audit-ready records of who has access to what Device, Endpoint Management, and Systems Administration: Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleet Set and enforce security policies across endpoints, including encryption, patching, and compliance configurations Support and monitor Microsoft Defender across managed devices Handle physical logistics for company devices, including shipping/receiving equipment for new hires, offboarding, and repairs Own device inventory tracking and lifecycle management of company hardware, including procurement recommendations Manage Google Workspace users, groups, and settings Maintain and troubleshoot core SaaS tools used across the organization Automation & Scripting: Build and maintain scripts (PowerShell, Bash) to automate repetitive IT and access-management tasks Proactively identify and drive opportunities to streamline onboarding/offboarding and device provisioning workflows Security & Compliance: Support HIPAA controls relevant to IT operations and access management Apply strong security fundamentals across endpoints, identity, and access, including encryption, patching, MFA/conditional access, least-privilege enforcement Assist with audit evidence collection and enforcement of security policies as needed Partner with the CISO on access-related security requests and remediation items Required Qualifications 4-6+ years of IT support experience, including experience as the senior or sole IT resource 2-3 years of experience in a startup environment Demonstrated experience being the “one-person IT department” handling infrastructure, security, device management, IAM, and end-user support simultaneously without a larger team to lean on Strong working knowledge of security fundamentals: endpoint protection, identity/access security, encryption, patch management, and security best practices in a remote-first environment Experience handling PHI and working in HIPAA-regulated environments Strong written and verbal communication skills, with the ability to explain technical issues to non-technical staff and represent IT to leadership Customer service experience with a deep ability to remain patient, empathetic, and reassuring when supporting our team Hands-on experience with Microsoft Intune Experience supporting both Windows and macOS environments Experience owning IAM / access management strategy and end-to-end onboarding-offboarding processes Experience with ticketing systems and managing work within SLAs Scripting experience (PowerShell, Bash) for task automation Willingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home as part of device lifecycle logistics Ability to work independently, own ambiguous problems, and manage competing priorities in a remote environment Must be based in the United States, Eastern Time Zone Preferred Qualifications and Certifications Familiarity with least-privilege access principles Security certifications or demonstrable security-focused project work (e.g., implementing MFA rollout, endpoint hardening, incident response) SOC 2 familiarity Experience with Microsoft Defender, Azure AD Google Workspace administration experience Experience mentoring or providing technical guidance to junior IT staff Microsoft Endpoint Administrator Google Workspace Administrator CompTIA Security+ ITIL Foundation What Success Looks Like New hires are fully onboarded and productive on day one, with no access gaps or delays Offboarding is complete and access is revoked promptly, with no orphaned accounts left behind IAM access reviews run on a schedule you've defined and refined, with clean, audit-ready documentation Tickets are resolved consistently within SLA, with a track record of clear communication Endpoints remain compliant, patched, and properly enrolled in Intune The CISO can rely on this role for accurate, timely access and security evidence IT processes and documentation are mature enough that they could scale to a growing team Compensation range for this position is between $70K-$80K. The exact amount will depend on direct, relevant experience. Our Interview Process At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role: Recruiter Interview | 30 minutes Hiring Manager Interview | 1 hour Executive Leadership Interview | 45 minutes Please note that this process is subject to change, but we will always keep you informed along the way. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You Recharge with annual paid holidays off. Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period. Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period. Comprehensive Health & Wellness Coverage Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. Dental Insurance: Coverage for preventive care, as well as basic and major procedures. Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options Stock Option Grant: We believe in shared success. Life Insurance: Financial protection for your beneficiaries. Disability Insurance: Short-term and long-term coverage in case of illness or injury. 401(k) Retirement Plan: Opportunity to save for the future. We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Remote positions are open to candidates in the contiguous US only. Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PR or outside the contiguous US. Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.

Provide Tier 1-2 IT support, manage user lifecycle and access, administer devices with Intune, and support security compliance. | Requires 2-5 years IT support experience with Intune, IAM, Windows/macOS support, scripting, and compliance in healthcare environments. | About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: • Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. • Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. • Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM), with hands-on device management and light compliance support. You'll be the go-to person for end-user technical issues across a distributed, remote-first team, while also owning the processes that keep access to our systems secure and audit-ready. This is a hands-on role: you'll be provisioning and deprovisioning accounts, managing devices through Intune, and making sure the right people have the right access at the right time. The ideal candidate has hands-on experience with Microsoft Intune, Google Workspace administration, and IAM/access control, and thrives in a fast-paced, compliance-driven environment (SOC 2, HIPAA). You're comfortable working independently, documenting your work, and balancing reactive support tickets with proactive process improvements. Schedule: Mon-Fri 8am-5pm ET, and as needed to respond to urgent issues. Key ResponsibilitiesIT Support & Operations: • Serve as the primary point of contact for Tier 1-2 technical support requests via ticketing systems (e.g., HappyFox) • Support end users across both Windows and macOS environments, including hardware, OS, and application issues • Troubleshoot connectivity, printing, email, and general software/access issues • Triage and resolve tickets within defined SLAs, escalating complex issues as needed • Maintain clear documentation of common issues, fixes, and internal how-to guides User Lifecycle Management & IAM: • Own end-to-end onboarding/offboarding: bi-weekly training new hires on company systems, attend onboarding meetings, account provisioning, device setup, and access control for new hires and departing employees • Manage identity and access management (IAM), including periodic user access reviews, role/permission assignment, and timely deprovisioning • Apply least-privilege principles when granting or reviewing access to systems and applications • Support SSO configuration and troubleshoot SaaS application access issues • Maintain accurate records of who has access to what, for audit and compliance purposes Device, Hardware, and Endpoint Management: • Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleet • Enforce security policies across endpoints, including encryption, patching, and compliance configurations • Support and monitor Microsoft Defender across managed devices • Handle physical logistics for company devices, including shipping/receiving equipment via UPS or other carriers for new hires, offboarding, and repairs • Track device inventory and assist with procurement and lifecycle management of company hardware Systems Administration: • Manage Google Workspace users, groups, and settings • Maintain and troubleshoot core SaaS tools used across the organization Automation & Scripting: • Create and maintain scripts (PowerShell, Bash) to automate repetitive IT and access-management tasks • Identify opportunities to streamline onboarding/offboarding and device provisioning workflows Security & Compliance: • Support SOC 2 and HIPAA controls relevant to IT operations and access management • Assist with audit evidence collection and enforcement of security policies • Work closely with the CISO on access-related audit requests and remediation items Required Qualifications • 2-5+ years of IT support experience supporting a remote or distributed workforce in the healthcare field • Experience handling PHI and working in HIPAA-regulated environments • Strong written and verbal communication skills, with the ability to explain technical issues to non-technical staff • Customer service experience with a deep ability to remain patient, empathetic, and reassuring when supporting our team • Hands-on experience with Microsoft Intune • Experience supporting both Windows and macOS environments • Experience with IAM / access management and end-to-end onboarding-offboarding processes • Experience with ticketing systems and managing work within SLAs • Solid understanding of endpoint security fundamentals (encryption, patching, MDM policies) • Scripting experience (PowerShell, Bash) for task automation • Willingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home as part of device lifecycle logistics • Ability to work independently and manage competing priorities in a remote environment • Must be based in the United States, Eastern Time Zone Preferred Qualifications • Familiarity with least-privilege access principles • SOC 2 familiarity (nice to have, not required) • Experience with Microsoft Defender, Azure AD • Google Workspace administration experience Preferred Certifications • Microsoft Endpoint Administrator • Google Workspace Administrator • CompTIA Security+ • ITIL Foundation What Success Looks Like • New hires are fully onboarded and productive on day one, with no access gaps or delays • Offboarding is complete and access is revoked promptly, with no orphaned accounts left behind • IAM access reviews are conducted on schedule, with clean, audit-ready documentation • Tickets are resolved consistently within SLA, with a track record of clear communication back to end users • Endpoints remain compliant, patched, and properly enrolled in Intune • The CISO can rely on this role for accurate, timely access and compliance evidence without having to chase it down Compensation range for this position is between $60K-$70K. The exact amount will depend on direct, relevant experience. Our Interview Process At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role: • Recruiter Interview | 30 minutes • Hiring Manager Interview | 1 hour • Executive Leadership Interview | 45 minutes Please note that this process is subject to change, but we will always keep you informed along the way. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You • Recharge with annual paid holidays off. • Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period. • Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period. Comprehensive Health & Wellness Coverage • Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. • Dental Insurance: Coverage for preventive care, as well as basic and major procedures. • Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options • Stock Option Grant: We believe in shared success. • Life Insurance: Financial protection for your beneficiaries. • Disability Insurance: Short-term and long-term coverage in case of illness or injury. • 401(k) Retirement Plan: Opportunity to save for the future. We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Remote positions are open to candidates in the contiguous US only. Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PR or outside the contiguous US. Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.

Provide IT support, manage user lifecycle and access, administer devices and security compliance for a remote healthcare team. | 2-5 years IT support experience with Microsoft Intune, IAM, Windows/macOS support, scripting, and compliance in healthcare. | About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: • Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. • Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. • Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM), with hands-on device management and light compliance support. You'll be the go-to person for end-user technical issues across a distributed, remote-first team, while also owning the processes that keep access to our systems secure and audit-ready. This is a hands-on role: you'll be provisioning and deprovisioning accounts, managing devices through Intune, and making sure the right people have the right access at the right time. The ideal candidate has hands-on experience with Microsoft Intune, Google Workspace administration, and IAM/access control, and thrives in a fast-paced, compliance-driven environment (SOC 2, HIPAA). You're comfortable working independently, documenting your work, and balancing reactive support tickets with proactive process improvements. Schedule: Mon-Fri 8am-5pm ET, and as needed to respond to urgent issues. Key ResponsibilitiesIT Support & Operations: • Serve as the primary point of contact for Tier 1-2 technical support requests via ticketing systems (e.g., HappyFox) • Support end users across both Windows and macOS environments, including hardware, OS, and application issues • Troubleshoot connectivity, printing, email, and general software/access issues • Triage and resolve tickets within defined SLAs, escalating complex issues as needed • Maintain clear documentation of common issues, fixes, and internal how-to guides User Lifecycle Management & IAM: • Own end-to-end onboarding/offboarding: bi-weekly training new hires on company systems, attend onboarding meetings, account provisioning, device setup, and access control for new hires and departing employees • Manage identity and access management (IAM), including periodic user access reviews, role/permission assignment, and timely deprovisioning • Apply least-privilege principles when granting or reviewing access to systems and applications • Support SSO configuration and troubleshoot SaaS application access issues • Maintain accurate records of who has access to what, for audit and compliance purposes Device, Hardware, and Endpoint Management: • Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleet • Enforce security policies across endpoints, including encryption, patching, and compliance configurations • Support and monitor Microsoft Defender across managed devices • Handle physical logistics for company devices, including shipping/receiving equipment via UPS or other carriers for new hires, offboarding, and repairs • Track device inventory and assist with procurement and lifecycle management of company hardware Systems Administration: • Manage Google Workspace users, groups, and settings • Maintain and troubleshoot core SaaS tools used across the organization Automation & Scripting: • Create and maintain scripts (PowerShell, Bash) to automate repetitive IT and access-management tasks • Identify opportunities to streamline onboarding/offboarding and device provisioning workflows Security & Compliance: • Support SOC 2 and HIPAA controls relevant to IT operations and access management • Assist with audit evidence collection and enforcement of security policies • Work closely with the CISO on access-related audit requests and remediation items Required Qualifications • 2-5+ years of IT support experience supporting a remote or distributed workforce in the healthcare field • Experience handling PHI and working in HIPAA-regulated environments • Strong written and verbal communication skills, with the ability to explain technical issues to non-technical staff • Customer service experience with a deep ability to remain patient, empathetic, and reassuring when supporting our team • Hands-on experience with Microsoft Intune • Experience supporting both Windows and macOS environments • Experience with IAM / access management and end-to-end onboarding-offboarding processes • Experience with ticketing systems and managing work within SLAs • Solid understanding of endpoint security fundamentals (encryption, patching, MDM policies) • Scripting experience (PowerShell, Bash) for task automation • Willingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home as part of device lifecycle logistics • Ability to work independently and manage competing priorities in a remote environment • Must be based in the United States, Eastern Time Zone Preferred Qualifications • Familiarity with least-privilege access principles • SOC 2 familiarity (nice to have, not required) • Experience with Microsoft Defender, Azure AD • Google Workspace administration experience Preferred Certifications • Microsoft Endpoint Administrator • Google Workspace Administrator • CompTIA Security+ • ITIL Foundation What Success Looks Like • New hires are fully onboarded and productive on day one, with no access gaps or delays • Offboarding is complete and access is revoked promptly, with no orphaned accounts left behind • IAM access reviews are conducted on schedule, with clean, audit-ready documentation • Tickets are resolved consistently within SLA, with a track record of clear communication back to end users • Endpoints remain compliant, patched, and properly enrolled in Intune • The CISO can rely on this role for accurate, timely access and compliance evidence without having to chase it down Compensation range for this position is between $60K-$70K. The exact amount will depend on direct, relevant experience. Our Interview Process At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role: • Recruiter Interview | 30 minutes • Hiring Manager Interview | 1 hour • Executive Leadership Interview | 45 minutes Please note that this process is subject to change, but we will always keep you informed along the way. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You • Recharge with annual paid holidays off. • Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period. • Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period. Comprehensive Health & Wellness Coverage • Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. • Dental Insurance: Coverage for preventive care, as well as basic and major procedures. • Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options • Stock Option Grant: We believe in shared success. • Life Insurance: Financial protection for your beneficiaries. • Disability Insurance: Short-term and long-term coverage in case of illness or injury. • 401(k) Retirement Plan: Opportunity to save for the future. We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Remote positions are open to candidates in the contiguous US only. Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PR or outside the contiguous US. Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.