Myriad360

Lead enterprise AI engagements from discovery through production, building agents and workflows while developing reusable delivery assets and guiding teams. | Requires 10+ years of experience and substantial production enterprise AI delivery expertise, including deep knowledge of an enterprise AI platform, systems integration, and client-facing technical leadership. | Who You Are You are a seasoned AI delivery engineer / architect who brings: Hands-on experience designing and delivering production AI solutions, agents, copilots, automations, or generative AI applications for enterprise customers. Deep expertise in at least one enterprise AI platform, such as Microsoft Copilot Studio, Microsoft Foundry, Azure OpenAI, Google Gemini Enterprise Agent Platform, Gemini Enterprise, Anthropic Claude, ChatGPT, or a comparable platform, with the ability to become productive quickly on a second. Experience integrating AI solutions with enterprise identities, permissions, APIs, business applications, documents, knowledge bases, and data sources rather than working only with curated demonstrations. Strong understanding of retrieval-augmented generation, grounding, embeddings, vector or hybrid search, prompt and flow engineering, model selection, evaluation, guardrails, observability, and human oversight. Demonstrated experience delivering directly to enterprise customers through discovery sessions, use-case workshops, technical design discussions, prototypes, build reviews, user testing, and knowledge transfer. Ability to translate business processes and user needs into practical AI experiences, technical designs, implementation plans, and measurable outcomes. Strong written communication and a track record producing clear solution designs, prompt and flow documentation, implementation guides, test plans, governance materials, and executive recommendations. Working knowledge of APIs, authentication, data integration, scripting, low-code or pro-code automation, source control, and testing practices. Cloud engineering experience is a plus, not a requirement. Ability to manage multiple technical workstreams, make sound decisions with incomplete information, and maintain delivery quality in dynamic client environments. About The Role Myriad360 is seeking a Senior AI Delivery practitioner who combines hands-on experience building enterprise AI solutions with the presence, judgment, and communication skills of a trusted client consultant. This person will lead the technical delivery of AI enablement, agent creation, automation, and applied generative AI engagements from align through production adoption, while supporting pre-sales solutioning when opportunities require advanced AI expertise. AI is the center of gravity for this role. The successful candidate must be able to turn business priorities into working, governed, measurable AI solutions using platforms such as Microsoft Copilot, Copilot Studio, Power Platform, Microsoft Foundry, Google Gemini Enterprise and Gemini Enterprise Agent Platform, Anthropic Claude, and ChatGPT. Cloud engineering knowledge is valuable, but it is not a prerequisite. The role is designed for a builder who can design the AI experience, connect it to real enterprise data and systems, explain the tradeoffs, guide adoption, and turn successful delivery patterns into repeatable services and reusable assets. Must be based in the United States. Travel up to 25% may be required. Other responsibilities include: You are equally credible in an executive workshop, a customer discovery session, an AI prototype, and a technical design review You have moved AI solutions beyond demos into real user workflows with enterprise data, security, governance, measurement, and adoption considerations You can simplify complex AI choices without oversimplifying risk, limitations, or tradeoffs You have created repeatable AI delivery methods, service offers, agent patterns, prompt libraries, reference solutions, or enablement content that other teams successfully adopted You demonstrate a client-first mindset, strong ethics, curiosity, accountability, and a bias toward measurable outcomes. Complete ongoing security awareness training and comply with company policies to the requirements section Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts Other duties as assigned Desired skills and experience: Lead AI delivery with client teams. Own the technical AI workstream in partnership with Adoption and Change Management teammates across align, design, implementation, adoption, and close. Facilitate working sessions, use-case prioritization, prompt and flow design, build reviews, testing, and executive readouts. Build enterprise AI solutions. Implement agents, copilots, automations, knowledge experiences, and generative AI workflows that are grounded in real business processes, enterprise data, identity, permissions, APIs, and systems Translate business outcomes into AI execution. Connect client priorities, user needs, operating constraints, risk considerations, and value measures to practical AI use cases, solution designs, implementation plans, and measurable deliverables Validate the technical and adoption approach. Build proofs of concept and working prototypes that test edge cases, grounding patterns, integrations, model choices, evaluation methods, guardrails, human oversight, and user experience before the delivery team commits to production Create reusable AI intellectual property. Develop reference architectures, agent patterns, prompt and flow libraries, evaluation approaches, labs, participant guides, assessment tools, implementation playbooks, governance templates, and other assets that make future engagements faster and more consistent. Support strategic pre-sales as needed. Partner with sales, solution architects, and practice leaders on discovery, whiteboarding, technical validation, estimates, proposals, and Statements of Work when deeper AI expertise is required. Ensure delivery lessons improve future scoping. Provide technical leadership. Guide multidisciplinary teams, establish AI engineering and quality standards, mentor colleagues, perform solution and prompt reviews, resolve technical blockers, and provide clear recommendations to client and Myriad360 leaders Contribute to growing the Cloud and AI practice. Contribute to service-offer development, enable sellers and delivery teams, share field feedback, and help strengthen methods, governance, responsible AI practices, and quality across engagements. Enterprise agents and copilots, including Microsoft Copilot, Copilot Studio, Microsoft Cowork, Google Gemini Enterprise and Agent Platform, Anthropic Claude, ChatGPT, and comparable enterprise platforms. A Little About Us Our mission is to challenge and enable our employees to achieve great things. We live and breathe our core values: We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits Unlimited Paid Time Off (PTO) Incentive compensation plans for all employees Company-funded 401k contributions Zero-cost employer-covered health insurance Annual BYOD (Bring Your Own Device) reimbursement up to $500 Paid Parental Leave Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $175,000 - $195,000 OTE, (base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Lead organization-wide process clarity, operational improvement, systems governance, and strategic execution using Lean Six Sigma methods. | Certified Six Sigma Black Belt with 7+ years of process improvement experience and strong leadership, facilitation, and communication skills. | Who You Are You are an experienced Six Sigma Black Belt and Business Process Excellence leader with strong expertise in Lean Six Sigma, process improvement, systems governance, automation, and business transformation. You can analyze complex processes, systems, data, and controls, then translate your findings into practical solutions that improve efficiency, reduce risk, and deliver measurable results. You are a strategic and collaborative leader who can influence stakeholders, facilitate cross-functional initiatives, communicate with both technical and non-technical audiences, and guide organizations through change. You connect business strategy, people, processes, technology, and performance metrics to build sustainable improvements and a culture of continuous improvement. About The Role We are seeking an experienced Six Sigma Black Belt to lead organization-wide process clarity, operational improvement, systems governance, and strategic execution. This role will partner closely with business leaders, Finance, Technology, and functional teams to improve end-to-end performance across people, process, systems, data, reporting, controls, and automation. The ideal candidate is not newly certified. They should bring deep Lean Six Sigma experience, strong business and systems judgment, excellent facilitation skills, and the ability to communicate complex topics clearly to different audiences. This person must be able to turn analysis into practical recommendations, present confidently, influence stakeholders, and gain buy-in for change across departments and leadership levels. Must be based in the United States. Other responsibilities include: Core Process Improvement Responsibilities • Create clarity around organizational roles, responsibilities, decision rights, process ownership, system ownership, data ownership, and cross-functional handoffs. • Lead strategic business initiatives from discovery through implementation, with clear scope, ownership, milestones, risks, dependencies, adoption plans, and measurable outcomes. • Map current-state and future-state business processes end to end, including quote-to-cash, hello-to-cash, service delivery, procurement, fulfillment, and supporting financial workflows. • Document process handoffs, dependencies, systems, data, controls, bottlenecks, rework loops, failure points, and customer or employee impacts. • Use Lean Six Sigma methods and process data to identify root causes and reduce unnecessary handoffs, duplication, cycle time, waste, rework, and operational complexity. • Facilitate cross-functional workshops, process reviews, root-cause analysis sessions, Kaizen events, and improvement planning. • Develop business cases, recommendations, implementation plans, dashboards, and control plans that sustain measurable gains. • Build alignment and support adoption by translating complex findings into clear recommendations for executive, technical, operational, and non-technical audiences. Enterprise Application Portfolio And Architecture • Document the enterprise application portfolio, including each application's purpose, supported business capabilities, business owner, technical owner, data owner, lifecycle status, criticality, and key dependencies. • Create and maintain current-state and future-state application, integration, and data-flow diagrams that make system relationships understandable to business and technical stakeholders. • Document system integrations and interfaces, including sources and targets, data exchanged, APIs, middleware, scheduled jobs, file transfers, manual imports or exports, frequency, ownership, controls, exception handling, and reporting dependencies. • Maintain documentation standards, review cycles, and ownership expectations so process, application, integration, and automation records remain current and usable. • Identify overlapping capabilities, aging applications, unsupported workarounds, control gaps, and opportunities to simplify or rationalize the portfolio. • Develop a prioritized application and integration roadmap aligned to business strategy, operational risk, user needs, and measurable value. Systems Governance And Change Impact • Establish and chair a cross-functional Systems Governance Board with a clear charter, membership, meeting cadence, decision rights, escalation paths, and accountability for approved actions. • Implement a consistent intake, scoring, review, prioritization, approval, and documentation process for new applications, enhancements, integrations, automations, data changes, and reporting changes. • Define minimum documentation standards for business requirements, process changes, solution design, ownership, controls, testing, release readiness, support, and post-implementation review. • Evaluate downstream impacts before changes are approved, including impacts to business processes, connected systems, data flows, integrations, automations, reporting, financial and operational controls, security, compliance, customers, and users. • Ensure approved changes are reflected in application inventories, integration maps, process documentation, controls, operating procedures, and support materials. • Use change complexity, risk, audience, and business impact to recommend the level of communication, training, job aids, manager reinforcement, and readiness support required for adoption. • Track governance decisions, conditions, owners, target dates, realized benefits, unresolved risks, and lessons learned through implementation. Automation Inventory And Roadmap • Build and maintain an enterprise inventory of workflow automations, bots, RPA solutions, APIs, AI-enabled processes, scheduled jobs, scripts, and material manual workarounds. • Document each automation's purpose, process and system dependencies, owner, users, trigger, frequency, exception path, controls, support model, value, technical debt, and operational risk. • Assist with assessment of automation opportunities using value, feasibility, risk, scalability, control requirements, and ongoing support effort, then maintain a prioritized automation roadmap. • Partner with process and technology owners to retire redundant automations, strengthen controls, and confirm that implemented automations deliver the intended outcomes. Mergers And Acquisitions Support • Support technology and operational due diligence for potential acquisitions by evaluating application portfolios, integrations, automations, data, reporting, controls, business processes, ownership, contracts, technical debt, and key risks. • Assess application overlap, capability gaps, redundancy, scalability, supportability, integration complexity, and rationalization opportunities across the acquiring and target companies. • Develop future-state application, data, process, and integration recommendations with sequencing, dependencies, decision points, resource needs, risks, and transition requirements. • Partner with Integration Management Office, functional, Finance, and Technology leaders to create and execute repeatable post-acquisition integration and application rationalization plans. EBITDA Aligned Performance Management • Partner with Finance and department leaders to define a KPI framework that connects company priorities and EBITDA drivers to department, team, process, and role-level performance. • Define leading and lagging indicators with clear formulas, baselines, targets, data sources, owners, reporting frequency, decision thresholds, and validation methods. • Develop role-based scorecards and measurement plans that connect day-to-day behaviors and process outcomes to revenue, gross margin, cost, productivity, quality, and risk. • Establish benefit tracking that distinguishes projected, validated, realized, and sustained financial impact, with Finance validation where appropriate. • Analyze performance trends, identify root causes, recommend corrective actions, and report progress and realized impact to leaders and governance forums. Continuous Improvement Culture And Yellow Belt Program • Develop and implement an organization-wide continuous improvement strategy, project portfolio, operating cadence, and recognition approach. • Design a practical Six Sigma Yellow Belt curriculum for end users, including learning objectives, modular lessons, examples, exercises, knowledge checks, assessments, certification criteria, and refresher content. • Package and launch the Yellow Belt program in the company's LMS in partnership with learning and business leaders, with accessible content, completion tracking, version control, and learner feedback. • Create facilitator guides, manager coaching materials, job aids, project templates, and communications that help employees apply the methods in their daily work. • Coach Yellow Belts, Green Belts, project sponsors, and process owners; help teams select appropriately scoped improvement opportunities and sustain results. • Measure program participation, completion, application, project outcomes, adoption, and validated business impact, then improve the curriculum based on evidence and feedback. • Complete ongoing security awareness training and comply with company policies. • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts. • Other duties as assigned. Desired skills and experience: • Certified Six Sigma Black Belt with verifiable through the online certification database issued by IASCC or ASQ. • Minimum 7 years of experience in process improvement, operational excellence, business transformation, or related roles. • Minimum 5 years of hands-on experience operating as a Six Sigma Black Belt or Master Black Belt in a related industry. • Demonstrated experience leading cross-functional Lean Six Sigma improvement initiatives from assessment through implementation, adoption, and control. • Strong experience mapping complex end-to-end processes, system integrations, data flows, reporting dependencies, controls, and ownership across business and technology teams. • Experience establishing or operating cross-functional governance, change review, portfolio prioritization, or architecture decision forums. • Ability to assess downstream system, data, reporting, integration, automation, control, and user impacts before changes are implemented. • Experience developing KPI definitions, measurement frameworks, scorecards, and financial benefit tracking in partnership with Finance and business leaders. • Ability to simplify complex concepts and communicate them clearly to technical, operational, executive, and non-technical audiences. • Strong executive presentation, facilitation, stakeholder management, influencing, and change leadership skills, including the ability to address resistance and gain buy-in. • Strong analytical judgment and the ability to balance business value, customer experience, risk, control, feasibility, and capacity. • Experience building RACI models, SIPOCs, value stream maps, process taxonomies, control plans, capability maps, and current-state or future-state architecture diagrams. • Experience supporting M&A technology due diligence, operational assessment, application rationalization, or post-acquisition integration planning. Desired skills and experience: • Experience owning or rationalizing an enterprise application portfolio and maintaining application, integration, data-flow, or automation inventories. • Experience designing adult learning, Lean Six Sigma, or continuous improvement curriculum for an LMS, including assessments and certification paths. • Experience working with value-added resellers, VARs, IT solutions providers, distributors, managed services, or similar channel-based businesses. • Experience with hello-to-cash, order-to-cash, sales operations, procurement, fulfillment, service delivery, finance, or customer lifecycle processes. • Familiarity with CRM, ERP, PSA, CPQ, business intelligence, integration platforms, workflow tools, RPA, bots, APIs, AI-enabled automation, and data governance. Success In This Role Looks Like • Core processes, applications, integrations, automations, data flows, and ownership are documented, governed, current, and accessible to the people who need them. • The Systems Governance Board makes timely, transparent decisions using consistent standards and complete downstream impact assessments. • Significant system changes include appropriate documentation, controls, testing, communication, training, and post-implementation review. • The application and automation roadmaps reduce redundancy, unmanaged risk, manual effort, and operational complexity while improving scalability. • Acquisition evaluations and integration plans surface material technology and process risks early and guide practical application rationalization decisions. • Departments and roles use trusted KPIs with clear ownership, baselines, targets, and line of sight to EBITDA drivers. • Improvement benefits are validated, realized, sustained, and reported with Finance and business owners. • The Yellow Belt program is launched through the LMS, completed by target audiences, and applied to real improvement opportunities. • Leaders and employees increasingly use a shared improvement method, make decisions with data, and sustain a practical culture of continuous improvement. • Business partners view this role as a credible, practical leader who connects strategy, process, systems, people, and measurable results. A Little About Us Our mission is to challenge and enable our employees to achieve great things. We live and breathe our core values: • We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. • Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. • Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits • Unlimited Paid Time Off (PTO) • Incentive compensation plans for all employees • Company-funded 401k contributions • Zero-cost employer-covered health insurance • Annual BYOD (Bring Your Own Device) reimbursement up to $500 • Paid Parental Leave • Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop • Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $165,000, plus opportunities for profit-sharing bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Lead organization-wide process improvement and governance initiatives using Lean Six Sigma methods. | Certified Six Sigma Black Belt with 7+ years of process improvement and operational excellence experience leading cross-functional initiatives. | Who You Are You are an experienced Six Sigma Black Belt and Business Process Excellence leader with strong expertise in Lean Six Sigma, process improvement, systems governance, automation, and business transformation. You can analyze complex processes, systems, data, and controls, then translate your findings into practical solutions that improve efficiency, reduce risk, and deliver measurable results. You are a strategic and collaborative leader who can influence stakeholders, facilitate cross-functional initiatives, communicate with both technical and non-technical audiences, and guide organizations through change. You connect business strategy, people, processes, technology, and performance metrics to build sustainable improvements and a culture of continuous improvement. About The Role We are seeking an experienced Six Sigma Black Belt to lead organization-wide process clarity, operational improvement, systems governance, and strategic execution. This role will partner closely with business leaders, Finance, Technology, and functional teams to improve end-to-end performance across people, process, systems, data, reporting, controls, and automation. The ideal candidate is not newly certified. They should bring deep Lean Six Sigma experience, strong business and systems judgment, excellent facilitation skills, and the ability to communicate complex topics clearly to different audiences. This person must be able to turn analysis into practical recommendations, present confidently, influence stakeholders, and gain buy-in for change across departments and leadership levels. Must be based in the United States. Other responsibilities include: Core Process Improvement Responsibilities • Create clarity around organizational roles, responsibilities, decision rights, process ownership, system ownership, data ownership, and cross-functional handoffs. • Lead strategic business initiatives from discovery through implementation, with clear scope, ownership, milestones, risks, dependencies, adoption plans, and measurable outcomes. • Map current-state and future-state business processes end to end, including quote-to-cash, hello-to-cash, service delivery, procurement, fulfillment, and supporting financial workflows. • Document process handoffs, dependencies, systems, data, controls, bottlenecks, rework loops, failure points, and customer or employee impacts. • Use Lean Six Sigma methods and process data to identify root causes and reduce unnecessary handoffs, duplication, cycle time, waste, rework, and operational complexity. • Facilitate cross-functional workshops, process reviews, root-cause analysis sessions, Kaizen events, and improvement planning. • Develop business cases, recommendations, implementation plans, dashboards, and control plans that sustain measurable gains. • Build alignment and support adoption by translating complex findings into clear recommendations for executive, technical, operational, and non-technical audiences. Enterprise Application Portfolio And Architecture • Document the enterprise application portfolio, including each application's purpose, supported business capabilities, business owner, technical owner, data owner, lifecycle status, criticality, and key dependencies. • Create and maintain current-state and future-state application, integration, and data-flow diagrams that make system relationships understandable to business and technical stakeholders. • Document system integrations and interfaces, including sources and targets, data exchanged, APIs, middleware, scheduled jobs, file transfers, manual imports or exports, frequency, ownership, controls, exception handling, and reporting dependencies. • Maintain documentation standards, review cycles, and ownership expectations so process, application, integration, and automation records remain current and usable. • Identify overlapping capabilities, aging applications, unsupported workarounds, control gaps, and opportunities to simplify or rationalize the portfolio. • Develop a prioritized application and integration roadmap aligned to business strategy, operational risk, user needs, and measurable value. Systems Governance And Change Impact • Establish and chair a cross-functional Systems Governance Board with a clear charter, membership, meeting cadence, decision rights, escalation paths, and accountability for approved actions. • Implement a consistent intake, scoring, review, prioritization, approval, and documentation process for new applications, enhancements, integrations, automations, data changes, and reporting changes. • Define minimum documentation standards for business requirements, process changes, solution design, ownership, controls, testing, release readiness, support, and post-implementation review. • Evaluate downstream impacts before changes are approved, including impacts to business processes, connected systems, data flows, integrations, automations, reporting, financial and operational controls, security, compliance, customers, and users. • Ensure approved changes are reflected in application inventories, integration maps, process documentation, controls, operating procedures, and support materials. • Use change complexity, risk, audience, and business impact to recommend the level of communication, training, job aids, manager reinforcement, and readiness support required for adoption. • Track governance decisions, conditions, owners, target dates, realized benefits, unresolved risks, and lessons learned through implementation. Automation Inventory And Roadmap • Build and maintain an enterprise inventory of workflow automations, bots, RPA solutions, APIs, AI-enabled processes, scheduled jobs, scripts, and material manual workarounds. • Document each automation's purpose, process and system dependencies, owner, users, trigger, frequency, exception path, controls, support model, value, technical debt, and operational risk. • Assist with assessment of automation opportunities using value, feasibility, risk, scalability, control requirements, and ongoing support effort, then maintain a prioritized automation roadmap. • Partner with process and technology owners to retire redundant automations, strengthen controls, and confirm that implemented automations deliver the intended outcomes. Mergers And Acquisitions Support • Support technology and operational due diligence for potential acquisitions by evaluating application portfolios, integrations, automations, data, reporting, controls, business processes, ownership, contracts, technical debt, and key risks. • Assess application overlap, capability gaps, redundancy, scalability, supportability, integration complexity, and rationalization opportunities across the acquiring and target companies. • Develop future-state application, data, process, and integration recommendations with sequencing, dependencies, decision points, resource needs, risks, and transition requirements. • Partner with Integration Management Office, functional, Finance, and Technology leaders to create and execute repeatable post-acquisition integration and application rationalization plans. EBITDA Aligned Performance Management • Partner with Finance and department leaders to define a KPI framework that connects company priorities and EBITDA drivers to department, team, process, and role-level performance. • Define leading and lagging indicators with clear formulas, baselines, targets, data sources, owners, reporting frequency, decision thresholds, and validation methods. • Develop role-based scorecards and measurement plans that connect day-to-day behaviors and process outcomes to revenue, gross margin, cost, productivity, quality, and risk. • Establish benefit tracking that distinguishes projected, validated, realized, and sustained financial impact, with Finance validation where appropriate. • Analyze performance trends, identify root causes, recommend corrective actions, and report progress and realized impact to leaders and governance forums. Continuous Improvement Culture And Yellow Belt Program • Develop and implement an organization-wide continuous improvement strategy, project portfolio, operating cadence, and recognition approach. • Design a practical Six Sigma Yellow Belt curriculum for end users, including learning objectives, modular lessons, examples, exercises, knowledge checks, assessments, certification criteria, and refresher content. • Package and launch the Yellow Belt program in the company's LMS in partnership with learning and business leaders, with accessible content, completion tracking, version control, and learner feedback. • Create facilitator guides, manager coaching materials, job aids, project templates, and communications that help employees apply the methods in their daily work. • Coach Yellow Belts, Green Belts, project sponsors, and process owners; help teams select appropriately scoped improvement opportunities and sustain results. • Measure program participation, completion, application, project outcomes, adoption, and validated business impact, then improve the curriculum based on evidence and feedback. • Complete ongoing security awareness training and comply with company policies. • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts. • Other duties as assigned. Desired skills and experience: • Certified Six Sigma Black Belt with verifiable through the online certification database issued by IASCC or ASQ. • Minimum 7 years of experience in process improvement, operational excellence, business transformation, or related roles. • Minimum 5 years of hands-on experience operating as a Six Sigma Black Belt or Master Black Belt in a related industry. • Demonstrated experience leading cross-functional Lean Six Sigma improvement initiatives from assessment through implementation, adoption, and control. • Strong experience mapping complex end-to-end processes, system integrations, data flows, reporting dependencies, controls, and ownership across business and technology teams. • Experience establishing or operating cross-functional governance, change review, portfolio prioritization, or architecture decision forums. • Ability to assess downstream system, data, reporting, integration, automation, control, and user impacts before changes are implemented. • Experience developing KPI definitions, measurement frameworks, scorecards, and financial benefit tracking in partnership with Finance and business leaders. • Ability to simplify complex concepts and communicate them clearly to technical, operational, executive, and non-technical audiences. • Strong executive presentation, facilitation, stakeholder management, influencing, and change leadership skills, including the ability to address resistance and gain buy-in. • Strong analytical judgment and the ability to balance business value, customer experience, risk, control, feasibility, and capacity. • Experience building RACI models, SIPOCs, value stream maps, process taxonomies, control plans, capability maps, and current-state or future-state architecture diagrams. • Experience supporting M&A technology due diligence, operational assessment, application rationalization, or post-acquisition integration planning. Desired skills and experience: • Experience owning or rationalizing an enterprise application portfolio and maintaining application, integration, data-flow, or automation inventories. • Experience designing adult learning, Lean Six Sigma, or continuous improvement curriculum for an LMS, including assessments and certification paths. • Experience working with value-added resellers, VARs, IT solutions providers, distributors, managed services, or similar channel-based businesses. • Experience with hello-to-cash, order-to-cash, sales operations, procurement, fulfillment, service delivery, finance, or customer lifecycle processes. • Familiarity with CRM, ERP, PSA, CPQ, business intelligence, integration platforms, workflow tools, RPA, bots, APIs, AI-enabled automation, and data governance. Success In This Role Looks Like • Core processes, applications, integrations, automations, data flows, and ownership are documented, governed, current, and accessible to the people who need them. • The Systems Governance Board makes timely, transparent decisions using consistent standards and complete downstream impact assessments. • Significant system changes include appropriate documentation, controls, testing, communication, training, and post-implementation review. • The application and automation roadmaps reduce redundancy, unmanaged risk, manual effort, and operational complexity while improving scalability. • Acquisition evaluations and integration plans surface material technology and process risks early and guide practical application rationalization decisions. • Departments and roles use trusted KPIs with clear ownership, baselines, targets, and line of sight to EBITDA drivers. • Improvement benefits are validated, realized, sustained, and reported with Finance and business owners. • The Yellow Belt program is launched through the LMS, completed by target audiences, and applied to real improvement opportunities. • Leaders and employees increasingly use a shared improvement method, make decisions with data, and sustain a practical culture of continuous improvement. • Business partners view this role as a credible, practical leader who connects strategy, process, systems, people, and measurable results. A Little About Us Our mission is to challenge and enable our employees to achieve great things. We live and breathe our core values: • We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. • Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. • Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits • Unlimited Paid Time Off (PTO) • Incentive compensation plans for all employees • Company-funded 401k contributions • Zero-cost employer-covered health insurance • Annual BYOD (Bring Your Own Device) reimbursement up to $500 • Paid Parental Leave • Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop • Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $165,000, plus opportunities for profit-sharing bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Lead and scale high-performing network and security managed service teams, drive operational excellence, and serve as strategic advisor in MSSP environments. | Senior leadership experience managing large network and security teams in MSP/MSSP environments with deep technical expertise and strong business acumen. | Location: Remote (U.S.) Who You Are You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale. Must be based in the United States. Travel up to 30% may be required. About The Role We are seeking a Senior Director of Networking & Security to lead and scale high-performing teams responsible for enterprise networking and cybersecurity services across managed services and MSSP environments. This is a people-first leadership role with primary accountability for building, managing, mentoring, and transforming teams of network and security engineers across global delivery environments. The ideal candidate is a transformational leader with a proven history of: • Building and scaling high-performance teams • Leading MSSP growth and maturity • Delivering results in complex, global enterprise environments • Driving operational excellence and continuous improvement This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment. This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models. Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business. Key Responsibilities People Leadership & Team Development (Primary Focus) • Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders • Develop structured training, certification, and career progression programs • Lead global hiring, onboarding, and workforce planning strategies • Drive organizational transformation and turnarounds for underperforming teams • Establish strong coaching, mentorship, and leadership development frameworks Global Delivery & MSSP Operations • Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment) • Scale delivery across multi-client, multi-region environments • Own SLAs, KPIs, and customer satisfaction metrics • Drive automation, standardization, and service delivery maturity Networking & Security Domain Leadership Networking Foundations (Core Infrastructure Ownership) • Oversee enterprise network infrastructure including: • Physical components (routers, switches, cabling) • Virtual networking layers across data center and cloud environments • Ensure deep expertise across network protocols, including: • TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP • Govern architecture and standards for: • IP addressing (IPv4/IPv6) and subnetting strategies • MAC addressing and Layer 2/Layer 3 segmentation • Ports and service communication models • Define and standardize network topologies, including: • Star, mesh, hybrid, and distributed architectures • Drive performance across: • Network availability, throughput, latency, and fault tolerance • High availability (HA) and redundancy architectures • Lead modernization of cloud networking, including: • Virtual networks, VPCs, hybrid connectivity, and secure segmentation Security Capability Pillars Secure Access & Edge • Lead SASE / SSE / ZTNA strategy and service delivery • Enable secure, identity-driven access across distributed environments Identity-First Security • Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM) • Implement Zero Trust identity models and governance Security Operations & Threat Detection • Lead XDR / MDR capabilities and service delivery • Drive SIEM / SOAR integration, threat detection, and response maturity Cloud Security • Own security capabilities across: • CNAPP, CSPM, CWPP • Secure hybrid and multi-cloud environments Compliance & Risk Management • Align services to: • NIST, SOC 2, HIPAA frameworks • Embed compliance into managed service delivery models OT / Edge / IoT Security • Secure operational technology, IoT, and edge environments • Drive segmentation, monitoring, and risk reduction strategies Perimeter & Network Protection • Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation • Ensure proactive defense and threat containment across network layers Service Delivery & Operational Excellence • Own end-to-end delivery performance across networking and security services • Drive maturity in: • Incident, problem, and change management • Monitoring and observability • Lead LEAN-driven continuous improvement, including: • Process optimization and waste reduction • Standard work and performance metrics • Operational transformation across global teams Client Engagement & Executive Leadership • Serve as an executive leader in client engagements and escalations • Lead strategic reviews, service improvement initiatives, and roadmap discussions • Partner with sales and solutions teams to expand MSSP and networking offerings Required Qualifications • Proven experience as a senior people leader managing large networking and security teams • Demonstrated success building, scaling, and transforming high-performance teams • Experience leading global delivery operations within MSP/MSSP environments • Expertise across core networking fundamentals and advanced security domains • Deep experience in: • Networking infrastructure, protocols, and architecture • SASE / SSE / ZTNA • Identity-first security (IAM, Okta, Azure AD, PAM) • XDR / MDR and security operations • Cloud security (CNAPP, CSPM, CWPP) • Compliance frameworks (NIST, SOC2, HIPAA) • OT / IoT / edge security • DDoS and network protection strategies • Strong understanding of Zero Trust architecture and modern security frameworks • Experience building or scaling managed services portfolios and delivery frameworks. • Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks). • Strong financial acumen related to infrastructure cost models and consumption-based services. • Prior experience building or turning around high-performance managed services teams • Prior experience implementing and scaling ITIL and LEAN process frameworks • Strong financial and operational acumen • Strong understanding of ITSM frameworks, operational processes, and managed services delivery models. • Experience in performance tuning, capacity planning, and large-scale infrastructure optimization. • Excellent executive communication skills with the ability to simplify complex technical concepts. Preferred Experience: • 15-20+ years of experience in enterprise networking and security, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority. • Prior experience in a Managed Services Provider (MSP) or consulting organization. • Prior experience leading and developing managers • Proven track record of growing a business with documented cases of close collaboration with sales executives • Experience leading global delivery operations within MSP/MSSP environments • Expertise across core networking fundamentals and advanced security domains • Proven success scaling high-performance MSSP and managed services teams • Experience building training programs and engineering career paths • Strong experience in resource planning, utilization, and service profitability • Familiarity with ServiceNow, SIEM, SOAR, and monitoring platforms • Deep LEAN experience, including: • Kaizen and continuous improvement • Waste elimination and process optimization • Standardization and operational governance • Transformation of service delivery organizations • Certifications preferred: • CISSP, CISM, CCIE, or equivalent • Cloud security certifications (AWS, Azure) • LEAN / Six Sigma Must be based in United States. As an Advizex employee, you will be eligible for the following benefits and perks: • Company-subsidized medical benefits • Dental and vision coverage offered • Unlimited PTO • Flexible Work Arrangements • Retirement Savings Plans • Paid Long Term Disability • Basic Life Insurance offered Pursuant to the NYC Pay Transparency Law, the salary range in New York City for this position is $175,000- $275,000 OTE ( total compensation inclusive of base salary and bonus/commission). Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Lead and scale teams managing enterprise networking and cybersecurity managed services with operational and strategic oversight. | Senior leadership experience in networking and security teams, managed services operations, deep technical expertise in networking and security domains, and strong executive communication skills. | Location: Remote (U.S.) Who You Are You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale. Must be based in the United States. Travel up to 30% may be required. About The Role We are seeking a Senior Director of Networking & Security to lead and scale high-performing teams responsible for enterprise networking and cybersecurity services across managed services and MSSP environments. This is a people-first leadership role with primary accountability for building, managing, mentoring, and transforming teams of network and security engineers across global delivery environments. The ideal candidate is a transformational leader with a proven history of: • Building and scaling high-performance teams • Leading MSSP growth and maturity • Delivering results in complex, global enterprise environments • Driving operational excellence and continuous improvement This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment. This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models. Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business. Key Responsibilities People Leadership & Team Development (Primary Focus) • Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders • Develop structured training, certification, and career progression programs • Lead global hiring, onboarding, and workforce planning strategies • Drive organizational transformation and turnarounds for underperforming teams • Establish strong coaching, mentorship, and leadership development frameworks Global Delivery & MSSP Operations • Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment) • Scale delivery across multi-client, multi-region environments • Own SLAs, KPIs, and customer satisfaction metrics • Drive automation, standardization, and service delivery maturity Networking & Security Domain Leadership Networking Foundations (Core Infrastructure Ownership) • Oversee enterprise network infrastructure including: • Physical components (routers, switches, cabling) • Virtual networking layers across data center and cloud environments • Ensure deep expertise across network protocols, including: • TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP • Govern architecture and standards for: • IP addressing (IPv4/IPv6) and subnetting strategies • MAC addressing and Layer 2/Layer 3 segmentation • Ports and service communication models • Define and standardize network topologies, including: • Star, mesh, hybrid, and distributed architectures • Drive performance across: • Network availability, throughput, latency, and fault tolerance • High availability (HA) and redundancy architectures • Lead modernization of cloud networking, including: • Virtual networks, VPCs, hybrid connectivity, and secure segmentation Security Capability Pillars Secure Access & Edge • Lead SASE / SSE / ZTNA strategy and service delivery • Enable secure, identity-driven access across distributed environments Identity-First Security • Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM) • Implement Zero Trust identity models and governance Security Operations & Threat Detection • Lead XDR / MDR capabilities and service delivery • Drive SIEM / SOAR integration, threat detection, and response maturity Cloud Security • Own security capabilities across: • CNAPP, CSPM, CWPP • Secure hybrid and multi-cloud environments Compliance & Risk Management • Align services to: • NIST, SOC 2, HIPAA frameworks • Embed compliance into managed service delivery models OT / Edge / IoT Security • Secure operational technology, IoT, and edge environments • Drive segmentation, monitoring, and risk reduction strategies Perimeter & Network Protection • Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation • Ensure proactive defense and threat containment across network layers Service Delivery & Operational Excellence • Own end-to-end delivery performance across networking and security services • Drive maturity in: • Incident, problem, and change management • Monitoring and observability • Lead LEAN-driven continuous improvement, including: • Process optimization and waste reduction • Standard work and performance metrics • Operational transformation across global teams Client Engagement & Executive Leadership • Serve as an executive leader in client engagements and escalations • Lead strategic reviews, service improvement initiatives, and roadmap discussions • Partner with sales and solutions teams to expand MSSP and networking offerings Required Qualifications • Proven experience as a senior people leader managing large networking and security teams • Demonstrated success building, scaling, and transforming high-performance teams • Experience leading global delivery operations within MSP/MSSP environments • Expertise across core networking fundamentals and advanced security domains • Deep experience in: • Networking infrastructure, protocols, and architecture • SASE / SSE / ZTNA • Identity-first security (IAM, Okta, Azure AD, PAM) • XDR / MDR and security operations • Cloud security (CNAPP, CSPM, CWPP) • Compliance frameworks (NIST, SOC2, HIPAA) • OT / IoT / edge security • DDoS and network protection strategies • Strong understanding of Zero Trust architecture and modern security frameworks • Experience building or scaling managed services portfolios and delivery frameworks. • Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks). • Strong financial acumen related to infrastructure cost models and consumption-based services. • Prior experience building or turning around high-performance managed services teams • Prior experience implementing and scaling ITIL and LEAN process frameworks • Strong financial and operational acumen • Strong understanding of ITSM frameworks, operational processes, and managed services delivery models. • Experience in performance tuning, capacity planning, and large-scale infrastructure optimization. • Excellent executive communication skills with the ability to simplify complex technical concepts. Preferred Experience: • 15-20+ years of experience in enterprise networking and security, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority. • Prior experience in a Managed Services Provider (MSP) or consulting organization. • Prior experience leading and developing managers • Proven track record of growing a business with documented cases of close collaboration with sales executives • Experience leading global delivery operations within MSP/MSSP environments • Expertise across core networking fundamentals and advanced security domains • Proven success scaling high-performance MSSP and managed services teams • Experience building training programs and engineering career paths • Strong experience in resource planning, utilization, and service profitability • Familiarity with ServiceNow, SIEM, SOAR, and monitoring platforms • Deep LEAN experience, including: • Kaizen and continuous improvement • Waste elimination and process optimization • Standardization and operational governance • Transformation of service delivery organizations • Certifications preferred: • CISSP, CISM, CCIE, or equivalent • Cloud security certifications (AWS, Azure) • LEAN / Six Sigma Must be based in United States. As an Advizex employee, you will be eligible for the following benefits and perks: • Company-subsidized medical benefits • Dental and vision coverage offered • Unlimited PTO • Flexible Work Arrangements • Retirement Savings Plans • Paid Long Term Disability • Basic Life Insurance offered Pursuant to the NYC Pay Transparency Law, the salary range in New York City for this position is $175,000- $275,000 OTE ( total compensation inclusive of base salary and bonus/commission). Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Lead and scale a Managed Services Customer Success organization to drive retention, growth, and customer value. | 10+ years in customer success or related leadership roles with strong technical background in IT infrastructure and managed services. | This position will join the Advizex team, a Myriad360 company. About Advizex Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. This role will join the Advizex team and play a key part in continuing that legacy. Learn more about Advizex here! Role Overview This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a strategic and technically proficient Solution Outcome Management Leader to lead and scale our Managed Services Customer Success organization. This leader will be responsible for developing and executing a customer success strategy that drives customer retention, expansion, adoption, and overall customer value realization across our managed services portfolio. The ideal candidate has successfully built or transformed a Customer Success practice, possesses a strong technical background in IT infrastructure, cloud, networking, cybersecurity, or managed services, and has a proven ability to lead high-performing Customer Success Managers (CSMs). This individual will serve as a key liaison between customers, operations, service delivery, sales, and executive leadership to ensure exceptional customer outcomes and long-term partnerships. Must be based in the United States. Key Responsibilities • Customer Success Leadership • Build, develop, and lead a high-performing team of 5 to 10 Solution Outcome Managers supporting managed services customers. • Establish the operating model, processes, and KPIs for the Solution Outcome Management organization. • Create scalable customer lifecycle programs focused on onboarding, adoption, value realization, renewal, and expansion. • Customer Retention & Growth • Own customer retention, customer health, and account profitability. • Develop executive-level relationships with key customer stakeholders. • Identify and mitigate customer risk through proactive engagement and health monitoring. • Partner with Sales and Account Management teams to uncover growth opportunities and support upsell and cross-sell initiatives. • Practice Development • Design and implement playbooks, customer health scoring models, and success plans. • Develop customer segmentation and engagement strategies. • Establish operational metrics, reporting, and dashboards to measure customer outcomes and team performance. • Build scalable processes that support organizational growth. • Lead business reviews, service reviews, and executive stakeholder meetings. • Cross-Functional Leadership • Act as the voice of the customer across the organization. • Partner closely with: • Managed Service Delivery • Professional Services • Sales and Account Management • Executive Leadership • Drive alignment between customer expectations and service delivery capabilities. Required Qualifications • Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Master's degree preferred. • Experience: • 10+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles. • 5+ years of people leadership experience managing Customer Success Managers or other customer-facing teams. • Proven experience building, scaling, or transforming a Customer Success practice. • Prior hands-on technical experience in one or more of the following: • Enterprise networking • Cybersecurity • Enterprise storage (SAN, NAS, software-defined storage) • Virtualization (VMware, Nutanix, Hyper-V) • Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex) • Database administration (Oracle, MS SQL, Postgres) • Strong understanding of managed services delivery models, SLAs, recurring revenue businesses, and customer lifecycle management. • Experience leading executive-level customer engagements and strategic business reviews. • Demonstrated success driving customer retention, growth, customer satisfaction, and account profitability. • Preferred: • Experience working for a Managed Service Provider (MSP), technology services company, or IT consulting organization. • ITIL, AWS, Azure, Cisco, Microsoft, or other relevant certifications. • Experience with Customer Success platforms such as Gainsight, ChurnZero, Totango, or similar. • Familiarity with PSA and ITSM platforms such as ServiceNow, ConnectWise, Autotask, HaloPSA, or similar. • Experience managing enterprise and mid-market customer portfolios. As an Advizex employee, you will be eligible for the following benefits and perks: • Company-subsidized medical benefits • Dental and vision coverage offered • 17 PTO days • Flexible Work Arrangements • Retirement Savings Plans • Paid Long Term Disability • Basic Life Insurance offered Pursuant to Pay Transparency Laws, the base compensation range for this position is $130,000-$150,000, plus opportunities for profit-sharing bonus and/or commission. Compensation may vary by geography. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Lead and scale high-performing network and security managed services teams and operations globally. | Senior leadership with 15-20+ years in enterprise networking and security, managing large teams in MSP/MSSP environments, with deep technical and operational expertise. | Location: Remote (U.S.) Who You Are You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale. Must be based in the United States. Travel up to 30% may be required. About The Role We are seeking a Senior Director of Networking & Security to lead and scale high-performing teams responsible for enterprise networking and cybersecurity services across managed services and MSSP environments. This is a people-first leadership role with primary accountability for building, managing, mentoring, and transforming teams of network and security engineers across global delivery environments. The ideal candidate is a transformational leader with a proven history of: • Building and scaling high-performance teams • Leading MSSP growth and maturity • Delivering results in complex, global enterprise environments • Driving operational excellence and continuous improvement This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment. This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models. Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business. Key Responsibilities People Leadership & Team Development (Primary Focus) • Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders • Develop structured training, certification, and career progression programs • Lead global hiring, onboarding, and workforce planning strategies • Drive organizational transformation and turnarounds for underperforming teams • Establish strong coaching, mentorship, and leadership development frameworks Global Delivery & MSSP Operations • Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment) • Scale delivery across multi-client, multi-region environments • Own SLAs, KPIs, and customer satisfaction metrics • Drive automation, standardization, and service delivery maturity Networking & Security Domain Leadership Networking Foundations (Core Infrastructure Ownership) • Oversee enterprise network infrastructure including: • Physical components (routers, switches, cabling) • Virtual networking layers across data center and cloud environments • Ensure deep expertise across network protocols, including: • TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP • Govern architecture and standards for: • IP addressing (IPv4/IPv6) and subnetting strategies • MAC addressing and Layer 2/Layer 3 segmentation • Ports and service communication models • Define and standardize network topologies, including: • Star, mesh, hybrid, and distributed architectures • Drive performance across: • Network availability, throughput, latency, and fault tolerance • High availability (HA) and redundancy architectures • Lead modernization of cloud networking, including: • Virtual networks, VPCs, hybrid connectivity, and secure segmentation Security Capability Pillars Secure Access & Edge • Lead SASE / SSE / ZTNA strategy and service delivery • Enable secure, identity-driven access across distributed environments Identity-First Security • Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM) • Implement Zero Trust identity models and governance Security Operations & Threat Detection • Lead XDR / MDR capabilities and service delivery • Drive SIEM / SOAR integration, threat detection, and response maturity Cloud Security • Own security capabilities across: • CNAPP, CSPM, CWPP • Secure hybrid and multi-cloud environments Compliance & Risk Management • Align services to: • NIST, SOC 2, HIPAA frameworks • Embed compliance into managed service delivery models OT / Edge / IoT Security • Secure operational technology, IoT, and edge environments • Drive segmentation, monitoring, and risk reduction strategies Perimeter & Network Protection • Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation • Ensure proactive defense and threat containment across network layers Service Delivery & Operational Excellence • Own end-to-end delivery performance across networking and security services • Drive maturity in: • Incident, problem, and change management • Monitoring and observability • Lead LEAN-driven continuous improvement, including: • Process optimization and waste reduction • Standard work and performance metrics • Operational transformation across global teams Client Engagement & Executive Leadership • Serve as an executive leader in client engagements and escalations • Lead strategic reviews, service improvement initiatives, and roadmap discussions • Partner with sales and solutions teams to expand MSSP and networking offerings Required Qualifications • Proven experience as a senior people leader managing large networking and security teams • Demonstrated success building, scaling, and transforming high-performance teams • Experience leading global delivery operations within MSP/MSSP environments • Expertise across core networking fundamentals and advanced security domains • Deep experience in: • Networking infrastructure, protocols, and architecture • SASE / SSE / ZTNA • Identity-first security (IAM, Okta, Azure AD, PAM) • XDR / MDR and security operations • Cloud security (CNAPP, CSPM, CWPP) • Compliance frameworks (NIST, SOC2, HIPAA) • OT / IoT / edge security • DDoS and network protection strategies • Strong understanding of Zero Trust architecture and modern security frameworks • Experience building or scaling managed services portfolios and delivery frameworks. • Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks). • Strong financial acumen related to infrastructure cost models and consumption-based services. • Prior experience building or turning around high-performance managed services teams • Prior experience implementing and scaling ITIL and LEAN process frameworks • Strong financial and operational acumen • Strong understanding of ITSM frameworks, operational processes, and managed services delivery models. • Experience in performance tuning, capacity planning, and large-scale infrastructure optimization. • Excellent executive communication skills with the ability to simplify complex technical concepts. Preferred Experience: • 15-20+ years of experience in enterprise networking and security, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority. • Prior experience in a Managed Services Provider (MSP) or consulting organization. • Prior experience leading and developing managers • Proven track record of growing a business with documented cases of close collaboration with sales executives • Experience leading global delivery operations within MSP/MSSP environments • Expertise across core networking fundamentals and advanced security domains • Proven success scaling high-performance MSSP and managed services teams • Experience building training programs and engineering career paths • Strong experience in resource planning, utilization, and service profitability • Familiarity with ServiceNow, SIEM, SOAR, and monitoring platforms • Deep LEAN experience, including: • Kaizen and continuous improvement • Waste elimination and process optimization • Standardization and operational governance • Transformation of service delivery organizations • Certifications preferred: • CISSP, CISM, CCIE, or equivalent • Cloud security certifications (AWS, Azure) • LEAN / Six Sigma Must be based in United States. As an Advizex employee, you will be eligible for the following benefits and perks: • Company-subsidized medical benefits • Dental and vision coverage offered • Unlimited PTO • Flexible Work Arrangements • Retirement Savings Plans • Paid Long Term Disability • Basic Life Insurance offered Pursuant to the NYC Pay Transparency Law, the salary range in New York City for this position is $175,000- $275,000 OTE ( total compensation inclusive of base salary and bonus/commission). Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Design and implement advanced cybersecurity solutions and provide strategic advisory to clients and teams. | 10+ years cybersecurity experience with architecture focus, advanced certifications (CISM, CISSP), expertise in security technologies and frameworks, strong leadership and client engagement skills. | Who You Are You are ambitious, curious, and passionate about cybersecurity with at least 10 years of experience in network engineering and security. You are confident in your technical skills and equally strong in connecting with people. Your certifications from industry leaders (Palo Alto Networks, Fortinet, Cisco, AWS, and more) reflect your expertise, and you thrive on solving complex problems, leading client conversations, and making an impact in the security space. About The Role As a Cybersecurity Solutions Architect at Myriad360, you will be at the forefront of designing and implementing advanced cybersecurity solutions that leverage industry-leading technologies. You will serve as a key strategic advisor to clients and internal teams, providing thought leadership and guidance to address immediate security challenges while aligning with long-term business objectives. Other responsibilities include:   • Architecture & Design: Develop comprehensive, scalable cybersecurity architectures that address complex security challenges, focusing on solutions such as Zero Trust, secure access, and advanced threat protection. • Thought Leadership: Lead initiatives to establish best practices and innovative approaches to cybersecurity, influencing organizational strategy and client engagement. • Documentation: Prepare and maintain detailed client proposals, architectural diagrams, and statements of work, ensuring adherence to industry standards and regulatory compliance. • Collaboration: Work closely with cross-functional teams to align security strategies with overall business objectives and IT frameworks. • Sales Support: Provide high-level technical support to sales teams by creating strategic proposals, BOMs, technical narratives, and participating in client presentations and RFP responses. • Client Engagement: Conduct in-depth discovery sessions, assess complex client environments, and present tailored, high-value solutions that meet their unique security needs. This Role Is Accountable For:    • Understanding client business needs through effective communication and relationship management, partnering with Account Executives to deliver comprehensive cybersecurity solutions. • Identifying emerging trends and shaping client understanding of market dynamics, advanced technologies, and best practices in cybersecurity. • Leading the development of enablement resources for stakeholders, guiding them in vendor selection and strategic decision-making. • Overseeing solution development efforts, including BOMs, product evaluations, solution narratives, and high-level architectures. • Providing strategic guidance across the cybersecurity landscape, ensuring an integrated approach to design and implementation. • Continuously advancing knowledge of emerging cybersecurity technologies and frameworks, focusing on proactive risk management and compliance. • Delivering exceptional client experiences by providing innovative, reliable, and effective cybersecurity solutions that address their most pressing challenges.   Minimum Qualifications: • Minimum 10 years of experience in cybersecurity, with a focus on architecture, engineering, and strategy across diverse environments. •  Extensive experience with security technologies from leading vendors (e.g., Cisco, Palo Alto, Fortinet, Cloudflare, SentinelOne, Crowdstrike, Sumo logic); advanced certifications such as CISSP, CISM, or equivalent is highly preferred. •  Deep expertise in cybersecurity frameworks and methodologies, including NIST, ISO 27001, and the MITRE ATT&CK framework, with a strong understanding of risk management and compliance requirements. •  Proven ability to facilitate high-level discussions, drive consensus among stakeholders, and lead collaborative security solutions across various teams. •  Strong aptitude for engaging with leaders and key stakeholders to understand security needs, ensuring alignment with business objectives and strategic risk mitigation. •  Significant experience in building and maintaining strong client relationships, ensuring alignment with cybersecurity best practices and customer satisfaction. •  Exceptional time management and project management skills, with a track record of managing large-scale security projects and delivering results within defined timelines. •  Excellent verbal and written communication skills, including the ability to create and present high-quality technical documentation, security policies, and architectural diagrams. •  Strong technical understanding of cybersecurity, combined with advanced knowledge in at least one other area such as cloud security, network security, or application security, with a focus on strategic integration. •  In-depth familiarity with threat modeling, incident response, and security monitoring solutions that drive the design of secure systems. • Comprehensive knowledge of multi-vendor security environments, with a demonstrated ability to architect solutions that address complex integration and compliance challenges. • Advanced understanding of security management tools and technologies, EDR, XDR, including SIEM, IDS/IPS, firewalls, and endpoint protection, with a focus on automation and orchestration. • Commitment to ongoing professional development and security awareness training, ensuring adherence to company policies and best practices. • Willingness to take on additional leadership responsibilities and mentor other team members as needed. Must be based in the United States on the West Coast - California preferred A Little About Us Our mission is to challenge and enable our employees to achieve great things. We live and breathe our core values: • We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. • Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. • Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits • Unlimited Paid Time Off (PTO) • Incentive compensation plans for all employees • Company-funded 401k contributions • Zero-cost employer-covered health insurance • Annual BYOD (Bring Your Own Device) reimbursement up to $500 • Paid Parental Leave • Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop • Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! Pursuant to the NYC Pay Transparency Law, the salary range in New York City for this position is $240,000- $300,000 OTE, base salary plus bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.