Myriad360

Partner with account executives and clients to support sales operations and build long-term client relationships through service delivery. | 3–5 years in client-facing roles like account management or sales support with strong analytical and organizational skills and CRM proficiency. | Who You Are You are a skilled customer relations professional with an eye for detail, a firm grasp of mathematics, and a knack for solving complex problems while juggling multiple responsibilities. You’re happy behind the computer, navigating spreadsheets and responding to client emails, and you are equally comfortable speaking to customers and partners in person and on the phone. You are looking to bring your talents to a team where your ideas and contributions are recognized. You are versatile and thrive in a changing environment where you can spend time in a support role one minute and step into a leading role the next. About The Role We’re seeking a highly organized and customer-centric Account Manager to join our growing team. In this role, you’ll partner closely with Account Executives, clients, key partners, and internal teams to provide exceptional support throughout the sales operations process. You’ll play a key role in building long-term, trusted relationships with clients by delivering accurate, timely service and driving operational excellence. This is a dynamic role requiring both attention to detail and strong interpersonal skills. The ideal candidate will be adaptable, proactive, and capable of switching between support and leadership functions as needed. Location: Remote – Candidates must be based in the Dallas, TX area. Other responsibilities include: Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors Support new client onboarding and growth initiatives in collaboration with Sales Generate timely, accurate quotes and ensure smooth order placement and processing Oversee customer account management including contract and agreement negotiations Coordinate with internal/external teams to forecast stocking needs and delivery schedules Act as a client advocate with a focus on improving the customer experience Collaborate cross-functionally to ensure on-time and accurate delivery of all orders Complete ongoing security awareness training and comply with company policies to the requirements section Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts Other duties as assigned Desired skills and experience: 3–5 years in client-facing account management, sales support, or relationship management. Background in technology, IT solutions, or channel distribution preferred. Proven success managing multiple accounts with accuracy, responsiveness, and strategic focus. Skilled in quoting tools, CRM systems (e.g., Salesforce). Experience in procurement, supply chain, or logistics coordination a plus. Trusted advisor with a track record of building strong, long-term client relationships. Attributes: Excellent written, verbal, and presentation communication skills. Analytical thinker who uses data insights to anticipate challenges and identify client-focused solutions. Highly organized and efficient in fast-paced, deadline-driven environments. Proactive problem solver who anticipates needs and drives solutions independently. Collaborative, adaptable team player with a customer-first mindset. We live and breathe our core values: We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits Unlimited Paid Time Off (PTO) Incentive compensation plans for all employees Company-funded 401k contributions Zero-cost employer-covered health insurance Annual BYOD (Bring Your Own Device) reimbursement up to $500 Paid Parental Leave Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $70,000-$80,000, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Lead website refresh, develop content strategies, manage social media and analytics, and collaborate across teams to enhance digital presence. | 5-8 years of B2B content marketing experience, proficiency with CMS and SEO, strong project management, and experience managing social media and content for technical products. | Who You Are You are a seasoned content marketing leader who excels at blending strategy with execution. You can translate complex concepts into clear, engaging narratives, design impactful user experiences, and deliver measurable results across digital channels. You work seamlessly with senior leaders, bring structure to ambiguity, and thrive in fast-paced environments. As we scale into new global markets, you’re energized by modernizing digital communications, empowering sales with strong collateral, and building content systems that support long-term growth. About The Role As Senior Manager, Content Marketing, you will partner closely with the Director of Communications to co-lead a major website refresh and elevate our global content strategy. You’ll shape user experiences, strengthen our digital storytelling, and create scalable content processes that support growth. Your work will enhance sales enablement, modernize our digital presence, and ensure our content drives impact across markets and channels. Must be based in the United States. There will be 10-25% travel required for this role. Other responsibilities include: Website & Digital Experience • Co-lead our comprehensive website refresh, spanning messaging strategy, information architecture, user flow optimization, and conversion pathway development • Develop strategic briefs and detailed content frameworks for website pages that our team and contractors will execute • Manage relationships with external web developers and our CMS technical team, ensuring work is completed on time and to specification • Oversee SEO strategy and implementation, either hands-on or through agency partnership management • Guide the user journey across all touchpoints—ensuring consistency, clear CTAs, strategic internal linking, and logical next steps throughout the site experience • Implement and optimize website chatbot to enhance prospect engagement and lead qualification Content Marketing & Campaign Execution • Manage publication logistics for our Innovation Insider newsletter following migration from LinkedIn to our website (scheduling, formatting, distribution) • Own organic social media strategy and day-to-day management across LinkedIn (primary) with potential expansion to YouTube • Curate, plan, and publish 3-5 posts per week on LinkedIn • Monitor and engage with comments, mentions, and interactions to build community • Identify relevant industry conversations and opportunities to participate authentically • Track trending topics and conversations where Myriad360 can add value • Manage YouTube channel organization, content updates, and community engagement • Collaborate with Director on corporate social strategy while executing consistently and optimizing based on performance data Analytics & Optimization • Work with digital marketing to monitor content performance metrics across all channels (website traffic, conversion rates, blog engagement, social media reach and engagement, newsletter metrics) • Use data insights to continuously optimize content strategy and conversion pathways • Track organic social media KPIs including follower growth, engagement rates, post-performance, and sentiment • Establish regular reporting cadence on key performance indicators • Make strategic recommendations based on quantitative results Cross-Functional Collaboration • Coordinate with sales, engineering, and other internal teams on content needs and priorities • Serve as guardian of brand voice, messaging consistency, and visual standards across all content • Create and update content templates and guidelines • Support global expansion efforts by adapting content for UK/Ireland markets (British English) and potentially managing translation for future markets • Complete ongoing security awareness training and comply with company policies to the requirements section • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts • Other duties as assigned Desired skills and experience: • 5-8 years of B2B content marketing experience, preferably in technology, IT services, or consulting environments • Proven track record managing website content strategy, UX writing, and information architecture • Demonstrated success managing organic social media for B2B brands, particularly LinkedIn • Experience with social listening, community management, and identifying engagement opportunities • Strong proficiency with HubSpot (landing pages, forms, email sequences) or similar marketing automation platforms • Solid understanding of SEO fundamentals and technical SEO concepts • Experience with CMS platforms and comfort learning new systems (we use Sanity) • Demonstrated ability to manage vendor/agency relationships effectively • Excellence in project management across multiple concurrent workstreams • Outstanding written communication skills with meticulous attention to detail • Analytical mindset with experience tracking and reporting on content performance metrics • Basic understanding of website backend operations (plugins, code snippets, and SEO implementation) • Understanding of IT/technology industry, hardware, software, and channel ecosystems • Experience growing organic social presence on emerging platforms or background with social media management tools • Experience with global content adaptation and localization • Familiarity with B2B sales enablement and creating collateral that drives pipeline • Background managing content for complex, technical products or services • Ability to translate technical concepts into engaging social content • Experience with video content platforms (YouTube, Vimeo) A Little About Us Our mission is to challenge and enable our employees to achieve great things. We live and breathe our core values: • We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. • Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. • Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits • Unlimited Paid Time Off (PTO) • Incentive compensation plans for all employees • Company-funded 401k contributions • Zero-cost employer-covered health insurance • Annual BYOD (Bring Your Own Device) reimbursement up to $500 • Paid Parental Leave • Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop • Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $120,000- $140,000, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Design and implement AI-powered workflows and integrations, collaborate with stakeholders, and ensure secure, maintainable solutions. | 5+ years of experience in AI, automation, API integrations, and designing enterprise AI solutions, with strong communication skills. | Who You Are You are a hands-on technologist who loves turning real-world business problems into clean, scalable AI and automation solutions. You are as comfortable meeting with department heads and frontline managers to understand their pain points as you are designing LLM-based agents, building workflows, and wiring APIs together behind the scenes. You communicate clearly with both technical and non-technical stakeholders, ask thoughtful questions, and translate vague ideas into concrete requirements, prototypes, and production-ready solutions. You enjoy collaborating in a team environment where the CIO sets the strategy, a project manager manages intake and prioritization, and you own the technical delivery that brings AI and automation to life across the business. About The Role As the AI & Automation Technical Lead at Myriad360, you will be the primary technical owner and builder of AI- and automation-powered solutions across the company, reporting directly to the CIO of a mid-sized IT value-added reseller. You will partner closely with leaders and department heads to identify high-impact opportunities, define requirements, and deliver solutions that reduce friction, improve quality, and accelerate operations across functions. You will work within our Microsoft 365–centric environment and leverage our existing platforms, including Microsoft Power Platform, ChatGPT Enterprise (supported by a Zero Data Retention API agreement with OpenAI), and tools such as Stack AI and Zapier. You will design and implement AI-powered workflows, agentic workflows, AI agents, and retrieval-augmented generation (RAG) pipelines, integrate them with our core systems, and coordinate with trusted third-party partners to execute against a shared backlog of AI and automation requests. Must be based in the United States. Travel up to 10% may be required. Other responsibilities include: Partner with business leaders and department heads to map current processes, elicit requirements, and identify high-value AI and automation opportunities across sales, operations, finance, services, and IT Design, prototype, and implement AI-powered workflows and agentic solutions, including task- and process-specific agents, copilots, and multi-step orchestrations Build and optimize retrieval-augmented generation (RAG) pipelines that securely leverage internal data, including data preparation, vectorization, retrieval design, and relevance tuning Develop and maintain integrations across systems using APIs (for example Microsoft Graph API, OpenAI API, and other SaaS APIs) and automation platforms (such as Power Automate, Zapier, n8n, and Make) Implement observability, monitoring, evaluation, and guardrails for AI agents and workflows, including logging, metrics, and feedback loops that support continuous improvement Collaborate with third-party delivery partners and vendors to divide and conquer the AI/automation backlog, provide technical direction, and review solution designs for quality, security, and maintainability Lead and support user acceptance testing (UAT), gather feedback, refine solutions, and support rollout and adoption through documentation and light training Work closely with the CIO and project manager to provide technical input into sizing, sequencing, and prioritization of automation and AI work Complete ongoing security awareness training and comply with company policies to the requirements section Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts Other duties as assigned Desired skills and experience: 5+ years of hands-on experience in roles such as solutions engineer, automation engineer, AI engineer, or similar, ideally within a B2B, IT services, VAR, or MSP environment Proven experience designing, building, and deploying AI-powered solutions using modern LLMs (such as ChatGPT, Claude, Gemini or similar), including prompt design, tool or agent definition, and evaluation Experience with enterprise AI and agent platforms or frameworks such as Stack AI, Azure AI Foundry, Crew AI, OpenAI AgentKit, Dify, Dust, Langflow, LlamaIndex, Fetch AI or comparable tools Strong experience working with APIs and integrations, including Microsoft Graph API, OpenAI API, RESTful APIs, webhooks, authentication/authorization (for example OAuth and API keys), and JSON-based data transformations Hands-on experience with automation and orchestration tools such as Power Automate, Zapier, n8n, or Make to build end-to-end workflows Familiarity with vector databases and retrieval frameworks (e.g., Weaviate, Pinecone, Qdrant, or Chroma) and how they support scalable, performant RAG solutions Experience designing for observability, safety, and governance of AI systems, including logging, monitoring, evaluation, and guardrails for enterprise use Excellent communication and interpersonal skills, with a demonstrated ability to facilitate working sessions, elicit requirements, translate business needs into technical designs, and run effective user acceptance testing Comfort working in a Microsoft 365–centric environment; experience with the broader Microsoft Power Platform (Power Apps, Power BI) is a plus A pragmatic, impact-focused mindset; you prioritize solutions that are secure, maintainable, and deliver measurable business outcomes over experimentation for its own sake A Little About Us Our mission is to challenge and enable our employees to achieve great things. We live and breathe our core values: We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits Unlimited Paid Time Off (PTO) Incentive compensation plans for all employees Company-funded 401k contributions Zero-cost employer-covered health insurance Annual BYOD (Bring Your Own Device) reimbursement up to $500 Paid Parental Leave Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $150,000- $160,000, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.