Mutual of Omaha Mortgage

Provide first-level support for Encompass360 users, troubleshoot issues, assist with configuration, and support training. | Experience with loan origination systems, preferably Encompass, and some support or technical background. | Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs please review and apply for our opening below! Job purpose The Encompass Help Desk role supports the Encompass360 software application. The role is responsible for supporting Sales and Operations employees with system access, troubleshooting day to day concerns from employees, as well as creating reports and supporting Encompass Administrator. Duties and responsibilities Provide first-level technical support to Encompass users via phone, email, and remote desktop. Troubleshoot and resolve technical issues related to the Encompass loan origination system. Assist with the configuration and customization of Encompass settings to meet user needs. Maintain and update user accounts, permissions, and access controls. Document and track support requests, issues, and resolutions using the help desk ticketing system. Collaborate with IT and other departments to escalate and resolve complex technical issues. Conduct user training sessions and create training materials to enhance user proficiency. Stay current with Encompass updates, new features, and best practices. Qualifications Two years recent experience in loan origination system support experience preferred Previous Mortgage industry experience preferred Experience with Ellie Mae Encompass LOS preferred. Bachelor’s degree or equivalent work experience preferred Previous system support experience preferred. Position salary depending on experience, range $50,000 to $75,0000. Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) Multiple PPO Medical Plans, as well as HDHP eligible plan. Dental Coverage Vision Coverage Company Paid Life Insurance 401K with a generous employer match Additional Benefits including – Optional Life, FSA, Pet Insurance etc. Free Legal Services Employee Loan Program

Own and manage AI initiatives, product backlog, and sales enablement tools to drive business growth and efficiency. | Requires 4+ years in product management with enterprise systems, mortgage experience, Salesforce expertise, and AI technology proficiency. | Product Manager - Sales & AI Location: Location: Hybrid - Irvine, CA Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! We are seeking a Product Manager - Sales & AI with proven mortgage industry experience to own the development and integration of enterprise systems driving sales enablement and AI strategy. This role is accountable for end-to-end delivery of Salesforce, telephony, custom applications, loan origination systems, and all AI initiatives across the organization. The ideal candidate combines technical fluency with strategic product thinking, excels at stakeholder management, and delivers measurable business outcomes through Agile development, AI implementation, and data-driven decision-making. Mortgage Experience and Salesforce are required. Key Responsibilities: AI Strategy & Ownership Own all AI initiatives: Maintain AI inventory and the Strategic Roadmap for all Corporate Initiatives Lead monthly AI governance reviews assessing model performance, new model impacts, vendor effectiveness, and compliance Evaluate and integrate new AI models with thorough impact assessments and regression testing Own AI compliance across state regulations and lending laws, partnering with legal to ensure regulatory adherence Implement AI quality assurance framework including regression testing protocols for all models and vendors Product Ownership & Sales Enablement Own product backlog for Salesforce, telephony, AI tools, and Loan Origination System integrations Apply prioritization frameworks (WSJF, RICE, MoSCoW) focused on growth, profitability, and sales enablement Identify and drive opportunity enablers equipping sales teams to grow market share Lead full project lifecycle delivering tools that streamline sales workflows, reduce administrative burden, and increase win rates Design AI-powered solutions that create competitive marketplace advantages Define and track KPIs emphasizing sales productivity, conversion rates, market share growth, and revenue impact Stakeholder Collaboration & Execution Partner directly with sales teams and leadership to translate needs into scalable solutions driving performance Conduct regular sessions identifying pain points, market opportunities, and ensuring alignment with strategic growth objectives Collaborate across marketing, operations, IT, legal, and compliance for cross-functional alignment Work closely with engineering, QA, AI/ML teams, and vendors to coordinate delivery and drive improvement Lead monthly AI governance meetings reviewing strategic roadmap, vendor performance, and compliance status Vendor & Integration Management Drive system integrations through API planning and data mapping ensuring reliable sales operations Negotiate AI vendor relationships ensuring optimal value delivery Compliance & Quality Assurance Establish comprehensive AI testing protocols and regression testing for consistent model performance Maintain governance frameworks monitoring AI performance, bias detection, and ethical usage Document all AI implementations supporting regulatory reviews and compliance audits User Enablement & Innovation Lead training, documentation, and change management for sales teams adopting new tools and AI capabilities Stay informed on emerging AI technologies and best practices to identify growth opportunities Evaluate new AI models monthly, assessing business impact and competitive positioning Required Qualifications: 4+ years as Product Manager/Technical Product Manager with enterprise systems and sales enablement focus Mortgage experience required Salesforce experience required AI technologies experience: AI vendor management, implementation, compliance, and QA testing Direct experience with sales teams delivering solutions that improve effectiveness and revenue growth Proven ability to drive opportunity enablers that grow market share and competitive positioning Proficiency in prioritization frameworks (WSJF, RICE, MoSCoW) with demonstrated ability to prioritize based on growth and profitability Experience with call center platforms, custom applications, and Loan Origination Systems Strong understanding of API integrations (RESTful APIs, middleware, data synchronization) Proficient in SQL and relational databases for data analysis and decision-making Agile project management experience Vendor relationship management and contract negotiation experience Knowledge of AI governance frameworks, model testing, and compliance in regulated industries Excellent communication skills translating complex technical and AI concepts for non-technical audiences Highly organized with track record managing multiple priorities in fast-paced environments Proven track record implementing sales enablement and AI solutions that measurably improve performance Experience organizing enterprise-wide AI initiatives and frameworks Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) Multiple PPO Medical Plans, as well as HDHP eligible plan. Dental Coverage Vision Coverage Company Paid Life Insurance 401K with a generous employer match Additional Benefits including – Optional Life, FSA, Pet Insurance etc. Free Legal Services Employee Loan Program

Overseeing branch operations, sales, recruiting, staff supervision, and client networking. | Requires at least 2 years of recent mortgage branch management experience, knowledge of mortgage programs, and familiarity with specific software tools. | Calling all Top Producers or Current Branch Managers! Are you a top producer waiting for your chance to run your own office, or an established Branch Manager looking for stability in uncertain times? Now is the time to make a move – lets talk! At Mutual of Omaha Mortgage, Branch Managers oversee and serve many duties including: sales, recruiting, administration, staff supervision and client networking. Let us take care of the processing! Branch Managers work strategically with their sales team in collaboration with operations staff; overseeing their branches responsibilities for active production and pipeline management. This position has a $36,000 base salary plus incentive pay. Branch Managers are in charge of all activities at the branch, adhering to company policies and guidelines, and serve as the liaison to all other divisions of the company and executive leadership team. If you want to work with a winning team and a legendary brand name, this is the place. Additional Responsibilities Include: Stay current and up to date on all loan program guidelines (FHA, VA, FNMA, FHLMC) and federal and state regulations. Collaborate with corporate management and executive management team to execute company goals and sales Coordinate sales and operations team meetings according to company’s objectives and goals Conduct trainings according to industry and company updates Tracking and improving employee performance, including daily pipeline review and management Meet all company sales goals Recruit top mortgage professionals Maintain and develop new marketing strategies Develop and maintain strategic client relationships that are congruent with Mutual of Omaha Mortgage’s corporate objectives and goal Calculate, review, and submit employee commission statements and payroll according to accounting and payroll guidelines and deadlines Requirements: Minimum 2 years recent experience as a Mortgage Branch Manager with proven production history Robust knowledge of FNMA/FHLMC and FHA/VA programs Working knowledge of Encompass and Velocify (Leads 360) Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) Multiple PPO Medical Plans, as well as HDHP eligible plan. Dental Coverage Vision Coverage Company Paid Life Insurance Additional Benefits including – Optional Life, FSA, Pet Insurance etc. 401K with a generous employer match Free Legal Services Employee Loan Program

The Business Intelligence Reporting Analyst will focus on developing Power BI reports and dashboards to provide actionable insights to business leaders. This role involves understanding business needs, maintaining semantic models, and ensuring data quality. | Candidates should have at least 4 years of experience in data or business intelligence roles, with a strong proficiency in Power BI and SQL. Mortgage experience is preferred, along with skills in data visualization and storytelling. | Business Intelligence Reporting Analyst (Power BI) Compensation Range: $80,000 - $105,000 Location: US Based Remote The Mortgage Business Intelligence & Analytics team oversees all activities and functions involved with the company’s Business Intelligence platform, giving mortgage company business leaders access to reliable, actionable data to better manage and understand the business and drive company growth. We are seeking a Business Intelligence Reporting Analyst to focus on the development of our Power BI reporting environment. The Reporting Analyst will be responsible for creating impactful dashboards and reports which deliver meaningful data to our business leaders in order to achieve organizational goals. This role will do more than compile tabular data; this role will have an opportunity to use data to tell a story, and help our team, as well as business leaders, derive meaningful insights. The right candidate will have a strong background with Power BI. They will be detail oriented, with the ability to infer business needs and develop reporting solutions using data visualization best practices including leveraging Gestalt principles, Storytelling with Data, and visualization selection principals. They will proactively run data quality checks to ensure the integrity of the information being delivered. Self-motivated with an eagerness to learn, becoming a subject matter expert to coincide with technical fluency. Stays abreast of the latest Power BI features and identifies the right opportunities for implementation. What you will be doing: Report Development (50%) Meet with business leaders/users to understand their needs and requirements Build effective and efficient reports and dashboards using best practices in data presentation and design language Migrate existing reporting inventory to a centralized semantic model Automate/streamline manual processes Semantic Model Maintenance (15%) Update semantic models to support new reporting needs Monitor model efficiency and implement changes as needed to optimize performance Analysis (20%) Identify pertinent trends to share with leaders Proactively dive head first into data to offer deeper insights into high/low performing KPIs Report Maintenance (10%) Make minor changes and updates to existing reports as needed Documentation (10%) Document report development processes for business contingency purposes Maintain semantic model documentation, including data sources and table relationships Maintain an index of all active reports, including data lineage, purpose, and audience Maintain reporting changelog Team Support & Other Duties (5%) Provide backfill support for ongoing team work as needed Qualifications 4+ years’ experience in a data or business intelligence focused role 3+ years creating BI dashboards and reports with a focus on data visualization and storytelling with a high proficiency using Power BI 3+ years writing SQL queries for data mining Ability to independently understand data through business context, exploration, and logical connections Mortgage experience preferred Required Skills Advanced level proficiency with Power BI: Building efficient semantic models Understand/create dynamic measures using DAX Power Query for data sourcing/transformation Row-level security implementation Calculation groups Data visualization Performance Analyzer DAX Studio Intermediate level proficiency with SQL (T-SQL): Standard select queries Joins across multivariate datasets including multiple keys Data normalization Window functions and methods Strong written and verbal communication skills This opportunity is fully remote with the option to work from our offices in San Diego, CA, Irvine, CA, or Omaha, NE for those who prefer an office environment. You will be joining a dynamic, fully remote team which is distributed across pacific and central time zones and supporting our business across all US time zones. Applicants must be authorized to work in the US without the need for sponsorship.