Mutual of Omaha Mortgage

Administer and support SaaS platforms, manage user lifecycle and access, troubleshoot system issues, and collaborate with stakeholders to maintain system performance. | At least 1 year CRM administration experience in mortgage industry, SaaS application knowledge, ticketing system experience, and strong troubleshooting skills. | Junior System Administrator (Consumer Direct Platforms) Company Summary Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! Position Overview We are seeking a technically capable Junior System Administrator to support the administration, maintenance, and optimization of our Consumer Direct platforms. This role will focus on system access management, incident response, platform troubleshooting, lead management optimizations, and operational support across key systems including Relcu, Five9, and Botsplash. This position requires hands-on experience with CRM & contact center platforms—preferably within the mortgage industry—and a strong foundation in SaaS environments, user provisioning, and system workflows. The ideal candidate is highly detail-oriented, analytical, and comfortable working in a fast-paced production environment. Key Responsibilities • Administer and support critical SaaS platforms (Relcu, Five9, and Botsplash), ensuring system availability, performance, and reliability • Manage end-to-end user lifecycle processes including provisioning, deprovisioning, role-based access control (RBAC), and permission auditing • Monitor and triage incoming support tickets; perform root cause analysis and resolve Tier 1/Tier 2 system issues • Troubleshoot platform-level issues including user access errors, data inconsistencies, workflow failures, and integration issues. • Escalate and coordinate resolution of critical incidents with internal leadership, including the VP of Consumer Direct Platforms, VP of Sales Technology, EVP of Strategy, and external vendors if necessary • Assist in maintaining system integrations and data flow between CRM and communication platforms • Generate and analyze operational reports related to system usage, user activity, and performance metrics • Collaborate with division leaders and stakeholders to support system enhancements, deployments, and platform-related initiatives • Maintain system documentation including standard operating procedures (SOPs), configuration changes, and Wrike Tasks. • Support audit and compliance efforts by ensuring proper access controls and data integrity across systems Required Qualifications • Minimum 1 year of hands-on CRM administration experience within the mortgage industry • Working knowledge of SaaS application administration, including user management, workflow configurations, and permission structures • Experience with ticketing systems (e.g., Jira, ServiceDesk) or similar project management tools. • Strong troubleshooting skills with the ability to diagnose system, user, telephony, and data-related issues • Basic understanding of system integrations, APIs, and data synchronization between platforms • Proficiency in Microsoft Excel or similar tools for reporting and data analysis • Strong organizational skills with the ability to manage multiple concurrent tasks and priorities Preferred Qualifications • 1 year of experience with Relcu, Five9, and Botsplash platforms • Experience with SQL, reporting tools, or data visualization platforms (Power BI, Tableau, Metabase) • 1 year of previous mortgage experience, preferably in Sales Operations, Technical Support, or Marketing support. The salary range for this position is $60,000-$85,000 annually. Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: • Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. • Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. • 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) • Multiple PPO Medical Plans, as well as HDHP eligible plan. • Dental Coverage • Vision Coverage • Company Paid Life Insurance • 401K with a generous employer match • Additional Benefits including – Optional Life, FSA, Pet Insurance etc. • Free Legal Services • Employee Loan Program • 100% Remote Bux9hjKjKA

The Business Intelligence Reporting Analyst will focus on developing Power BI reports and dashboards to provide actionable insights to business leaders. This role involves understanding business needs, maintaining semantic models, and ensuring data quality. | Candidates should have at least 4 years of experience in data or business intelligence roles, with a strong proficiency in Power BI and SQL. Mortgage experience is preferred, along with skills in data visualization and storytelling. | Business Intelligence Reporting Analyst (Power BI) Compensation Range: $80,000 - $105,000 Location: US Based Remote The Mortgage Business Intelligence & Analytics team oversees all activities and functions involved with the company’s Business Intelligence platform, giving mortgage company business leaders access to reliable, actionable data to better manage and understand the business and drive company growth. We are seeking a Business Intelligence Reporting Analyst to focus on the development of our Power BI reporting environment. The Reporting Analyst will be responsible for creating impactful dashboards and reports which deliver meaningful data to our business leaders in order to achieve organizational goals. This role will do more than compile tabular data; this role will have an opportunity to use data to tell a story, and help our team, as well as business leaders, derive meaningful insights. The right candidate will have a strong background with Power BI. They will be detail oriented, with the ability to infer business needs and develop reporting solutions using data visualization best practices including leveraging Gestalt principles, Storytelling with Data, and visualization selection principals. They will proactively run data quality checks to ensure the integrity of the information being delivered. Self-motivated with an eagerness to learn, becoming a subject matter expert to coincide with technical fluency. Stays abreast of the latest Power BI features and identifies the right opportunities for implementation. What you will be doing: Report Development (50%) Meet with business leaders/users to understand their needs and requirements Build effective and efficient reports and dashboards using best practices in data presentation and design language Migrate existing reporting inventory to a centralized semantic model Automate/streamline manual processes Semantic Model Maintenance (15%) Update semantic models to support new reporting needs Monitor model efficiency and implement changes as needed to optimize performance Analysis (20%) Identify pertinent trends to share with leaders Proactively dive head first into data to offer deeper insights into high/low performing KPIs Report Maintenance (10%) Make minor changes and updates to existing reports as needed Documentation (10%) Document report development processes for business contingency purposes Maintain semantic model documentation, including data sources and table relationships Maintain an index of all active reports, including data lineage, purpose, and audience Maintain reporting changelog Team Support & Other Duties (5%) Provide backfill support for ongoing team work as needed Qualifications 4+ years’ experience in a data or business intelligence focused role 3+ years creating BI dashboards and reports with a focus on data visualization and storytelling with a high proficiency using Power BI 3+ years writing SQL queries for data mining Ability to independently understand data through business context, exploration, and logical connections Mortgage experience preferred Required Skills Advanced level proficiency with Power BI: Building efficient semantic models Understand/create dynamic measures using DAX Power Query for data sourcing/transformation Row-level security implementation Calculation groups Data visualization Performance Analyzer DAX Studio Intermediate level proficiency with SQL (T-SQL): Standard select queries Joins across multivariate datasets including multiple keys Data normalization Window functions and methods Strong written and verbal communication skills This opportunity is fully remote with the option to work from our offices in San Diego, CA, Irvine, CA, or Omaha, NE for those who prefer an office environment. You will be joining a dynamic, fully remote team which is distributed across pacific and central time zones and supporting our business across all US time zones. Applicants must be authorized to work in the US without the need for sponsorship.