Mural

Lead customer insights product area by building data foundations and user experiences demonstrating ROI, defining AI-native insights strategy. | 4+ years product management experience with strong analytics/data product background and deep data fluency for AI-native product evolution. | ABOUT THE TEAM Mural’s Admin & Security portfolio owns the experiences that let organizations adopt, govern, and measure the value of Mural at enterprise scale. The portfolio spans three domains: Admin & Identity Management, Enterprise Security, & Customer Insights. This role leads Customer Insights and supercharges it into a surface that turns Mural’s product data into the narratives that drive renewals, fund expansion, and prove the ROI of collaboration to Admins and buyers. YOUR MISSION Own the Customer Insights product area end-to-end. Build the user facing experiences and the data foundation to turn raw data into shared, clear, and actionable narratives. Define Mural’s POV on what AI-native insights look like as the category shifts from static dashboards to proactive, conversational, agentic interfaces. You’ll work across three layers in parallel: The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow. The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and ad hoc reporting, audit logs, or APIs that can be consumed by Admins, end users, execs, and Mural teams. The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface. WHAT YOU'LL DO Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives Evolve customer-accessible audit logs to be enterprise ready Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture Translate ambiguous business questions into clear product surfaces WHAT YOU'LL BRING 4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs AI product sense from using AI tools regularly, and can hold a real point of view on what AI-native data products look like A track record of turning ambiguous business questions into clear product surfaces Experience partnering with Sales and Customer Success on renewal and expansion narratives Excellent communication across data, design, engineering, and revenue-facing stakeholders Bonus Experience with enterprise admin or governance products (IAM, security, compliance, audit) Background in BI, analytics platforms, or data products Experience designing customer-facing APIs for analytics and reporting Why You'll Love Mural Customer Insights sits at the intersection of three valuable surfaces - and the surface you’ll own directly drives the conversations that grow Mural’s largest accounts. Not only that, but you will also set the strategic ambition for the analytics surface itself - defining where insights extends across Mural as a product over time. The base salary for this role ranges from $160,000 - $215,000 + bonus + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Manage and optimize marketing automation systems and campaign workflows to ensure flawless execution and measurable impact across marketing funnels. | 3+ years in Marketing Operations or MarTech roles with hands-on experience in MAPs and Salesforce, strong analytical skills, project management tool proficiency, and excellent communication. | ABOUT THE TEAM Mural’s Marketing PMO is the operational backbone of our marketing organization, ensuring integrated campaigns are thoughtfully planned, aligned across teams, and executed with precision. This role adds a critical layer of technical expertise to the team — owning the systems, data, and processes that bring campaigns to life. As the MarTech Operations Manager, you’ll be the connector between strategy and execution, ensuring every campaign is launched flawlessly and measured effectively. YOUR MISSION You'll empower our marketing team by transforming strategic campaign goals into scalable, data-driven programs. You’ll architect and optimize the systems, processes, and tools that drive flawless campaign execution, seamless data flow, and measurable impact across the funnel. You’ll approach this role with curiosity, initiative, and a strong sense of ownership - spotting opportunities, solving problems creatively, and working closely with teammates to drive results that matter. WHAT YOU'LL DO • Turn campaign strategies into technical plans and buildable workflows using our MarTech tools. • Build, launch, and improve email, landing page, and multi-channel campaigns — ensuring they’re accurately targeted, personalized, and trackable. • Manage the day-to-day operations of our Marketing Automation Platform and connected systems, ensuring clean data and reliable performance. • Work closely with teams across marketing and sales to define lead scoring, routing rules, and lifecycle stages. • Make sure every campaign is set up for clear reporting, performance tracking, and learning over time. WHAT YOU'LL BRING • 3+ years in Marketing Operations or MarTech roles, ideally in B2B SaaS. • Hands-on expertise with MAPs (e.g., Pardot, HubSpot, Eloqua, Inflection, Marketo) and strong Salesforce CRM knowledge. • Proven ability to translate marketing goals into scalable technical solutions with a creative and solution-oriented mindset. • Deep understanding of lead lifecycle, scoring, segmentation, and system integration. • Experience working with project management tools such as Jira and Asana to collaborate effectively and manage campaign workflows. • Strong analytical skills and attention to detail, fueled by a passion for clean, actionable data. • Excellent communication skills, able to connect with and support technical and non-technical teammates alike. • A proactive, self-driven mindset — you take ownership, think critically, and thrive in a collaborative environment where diverse ideas are valued. • Comfort using AI tools to enhance program design, workflow efficiency, and decision-making. • Bonus: Experience with HTML/CSS, ABM tools, reporting platforms, or MarTech certifications. The base salary for this role ranges from $104,000 - $131,000 + bonus + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.