Multiplier Technologies Private Limited

Build and nurture customer relationships, drive product adoption, and identify growth opportunities within accounts. | Minimum 3-5 years of customer-facing experience, preferably in SaaS or HR, with proven success in enterprise account management and achieving targets. | What do we do? The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity. We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together. What’s the opportunity? We have built a vibrant and loyal customer base across different industries, sectors and geographies. Our business has grown 10x in 2022 and will grow again 3x in 2023, and we are in the process of building a world-class customer experience org to help us get there. Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role. What you'll do: Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs Identifying growth opportunities within your portfolio You’ll be successful if: You are customer obsessed, always putting our customers first and being there for them every step of the way You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals You are able to explain complex topics in easy and concise language and have excellent communication and writing skills You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus! What are we looking for? Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR) Min 2 years in pure enterprise account/ relationship management Min 2 of the last 3 years overachieving goals and targets A people-first, and growth mindset An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector The ability to work independently, problem-solve proactively, and collaborate effectively Comprehension of value-based sales Discipline in Account Planning, Forecasting, and Quota Attainment If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you. Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

Build and nurture customer relationships, identify growth opportunities, and collaborate with internal teams to ensure customer success. | 3-5 years of customer-facing experience in B2B SaaS or HR, with at least 2 years in enterprise account management, and a proven track record of exceeding goals. | What do we do? The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity. We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together. What’s the opportunity? We have built a vibrant and loyal customer base across different industries, sectors and geographies. Our business has grown 10x in 2022 and will grow again 3x in 2023, and we are in the process of building a world-class customer experience org to help us get there. Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role. What you'll do: Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs Identifying growth opportunities within your portfolio You’ll be successful if: You are customer obsessed, always putting our customers first and being there for them every step of the way You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals You are able to explain complex topics in easy and concise language and have excellent communication and writing skills You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus! What are we looking for? Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR) Min 2 years in pure enterprise account/ relationship management Min 2 of the last 3 years overachieving goals and targets A people-first, and growth mindset An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector The ability to work independently, problem-solve proactively, and collaborate effectively Comprehension of value-based sales Discipline in Account Planning, Forecasting, and Quota Attainment If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you. Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

Manage a regional team of IMs and PMs, ensuring project delivery, team development, and operational scaling. | 5+ years in client-facing project roles, 2+ years in people management, experience in SaaS or global employment, and strong stakeholder management skills. | At Multiplier, we're pioneering the future of remote employment. Our platform enables companies to hire top talent from anywhere in the world while simplifying the complexities of compliance, payroll, and benefits. Backed by leading investors like Sequoia, DST, and Tiger Global, we're disrupting the traditional employer of record space and driving global impact. The Regional Manager leads a team of Implementation Managers (IMs) and Project Managers (PMs), ensuring exceptional onboarding experiences for clients by driving operational excellence and delivering projects on time, in scope, and in compliance. This role is both tactical and strategic — responsible for day-to-day team management, workload distribution, and escalation handling, while also contributing to long-term planning to scale the Implementation function. What you'll do: Manage a regional team of IMs and PMs, providing coaching, performance management, and professional development. Ensure projects are delivered on time, within scope, and in compliance with internal and external requirements. Assign new clients based on IM/PM capacity; actively monitor and balance individual pipelines. Act as the second point of escalation for client and internal issues, resolving blockers and aligning stakeholders. Support the Sr Manager in scaling the Implementation function, improving maturity across processes, KPIs, documentation, and governance. Work closely with Sales, CSM, Product, Payroll Ops, and Compliance teams to ensure seamless client handoffs and proactive risk management. What you'll bring: 5+ years of experience in client-facing project or implementation roles, preferably within a SaaS or Global Employment organization 2+ years of people management experience, with a proven ability to lead distributed teams Strong project governance, capacity planning, and escalation management skills Excellent communication, collaboration, and stakeholder management abilities Comfortable working in a fast-paced, ambiguous environment with evolving priorities Experience managing multi-country or multi-product onboarding projects Knowledge of HRIS, payroll, global mobility, or EOR (Employer of Record) processes What we’ll provide for you: Opportunities to make a significant impact on the business and shape our marketing strategies. Autonomy to drive projects and initiatives that contribute to our growth objectives. Collaboration with a dynamic, diverse, and passionate team of professionals. Career growth and development opportunities within a rapidly expanding organization. Competitive compensation package, benefits, and recognition culture.

Drive expansion revenue through account management, strategic planning, and solution selling in global payroll and EOR services. | Requires 5+ years in account management or sales, with experience in EOR, global payroll, or SaaS, and strong stakeholder management skills. | Job Title: Account Manager – EOR & Global Payroll Growth Location: Remote_APAC/EMEA/NAMER Function: Account Management / Revenue Growth Reports to: VP_Account Management Role Purpose The Account Manager – EOR & Global Payroll Growth is responsible for driving expansion revenue from existing customers by identifying, developing, and closing opportunities for Employer of Record (EOR) and Global Payroll solutions. This role owns the commercial growth of assigned accounts, working closely with Delivery, Product, Customer Success, and Operations teams to expand footprint, increase wallet share, and strengthen long-term partnerships. Key Responsibilities 1. Revenue Growth & Expansion Own upsell and cross-sell of EOR and Global Payroll solutions within existing customers Build and execute account growth plans for each targeted account Identify opportunities such as: New country expansion New entity coverage Conversion from local payroll to global payroll Consolidation initiatives Drive pipeline generation, forecasting, and closures within the account base Meet or exceed expansion targets 2. Strategic Account Management Act as the primary commercial owner of the customer relationship Build strong relationships with HR, Finance, Talent, and Leadership stakeholders Participate in Quarterly Business Reviews (QBRs) and growth planning sessions Position the company as a long-term global workforce partner 3. Value Selling & Solutioning Understand customer’s: Global hiring strategy Compliance challenges Cost and operational priorities Map EOR and Global Payroll solutions to customer business objectives Work with Solutions, Customer Success, Product, and Operations teams to build winning proposals 4. Forecasting & Governance Maintain accurate: Opportunity pipeline Revenue forecasts Track account health, adoption, and growth metrics Success Metrics Expansion / Upsell revenue Number of new countries / employees added Pipeline coverage and conversion Account penetration and service adoption Executive relationship depth Ideal Candidate Profile Experience 5 + years of experience in: Account Management or Expansion Sales Strong experience in one or more of: EOR / Global Payroll HR Tech / HCM / SaaS Global Mobility / Workforce Solutions Proven track record of growing revenue in existing enterprise or mid-market accounts Skills & Competencies Strong consultative selling and value-based selling skills Executive-level stakeholder management Strong commercial acumen and negotiation skills Comfortable navigating complex, multi-country, multi-stakeholder deals Excellent communication, presentation, and storytelling skills Highly structured in account planning and pipeline management Mindset Growth-oriented and outcome-driven Customer-obsessed but commercially sharp Comfortable with ambiguity and complex global environments High ownership and accountability Why This Role Is Critical This role sits at the center of the company’s growth strategy—turning satisfied customers into long-term, multi-country, multi-product partners and driving sustainable, high-quality revenue growth in EOR and Global Payroll.

Lead end-to-end global payroll implementations across multiple countries, ensuring compliance, system readiness, and client satisfaction. | Requires 5-8 years of experience in global payroll implementation, with strong understanding of payroll systems, compliance, and project management certifications. | Job Title: Implementation Project Manager – Global Payroll Location: Remote, US time zone coverage Department: Implementation Reports to: Senior Manager, Global Payroll Implementation Job Summary We are seeking a highly skilled Implementation Project Manager to lead complex, multi-country global payroll implementations as part of our HCM SaaS solutions. This role is critical in managing end-to-end project delivery across diverse geographies, ensuring a seamless transition for clients to our platform while maintaining compliance, accuracy, and operational excellence. Key Responsibilities Project Leadership & Governance Own full lifecycle project management for global payroll implementations, from kickoff to go-live and post-deployment stabilization. Define and manage project plans, timelines, deliverables, and resource allocations across multiple countries. Facilitate cross-functional coordination between internal stakeholders (product, engineering, compliance, payroll operations, etc.) and client-side teams. Stakeholder & Client Management Serve as the primary point of contact for client project teams across countries and regions. Build trust and rapport with clients while managing expectations and delivering against contractual obligations. Lead steering committee meetings, status updates, and executive readouts. Risk & Compliance Oversight Identify and proactively mitigate project risks, especially those related to payroll compliance, local labor laws, and statutory reporting. Partner with regional experts to ensure payroll compliance across each country’s legal framework. Process & System Readiness Coordinate business requirements documentation, data collection, system configuration, testing (UAT), and parallel payroll runs across countries. Manage cutover planning and hypercare support phases to ensure payroll accuracy and minimal business disruption. Ensure documentation, training, and knowledge transfer are completed for client success teams. Continuous Improvement & Best Practices Contribute to internal playbooks, templates, and frameworks for scaling global payroll implementations. Recommend improvements to project delivery methodology based on lessons learned and client feedback. Required Qualifications 5–8 years of experience in global payroll implementation project management, Proven track record managing multi-country payroll implementations with complex regulatory requirements. Strong understanding of global payroll concepts, local compliance issues, and systems (e.g., Workday, SuccessFactors, ADP, SAP, Oracle HCM). PMP, Prince2, or similar certifications are strongly preferred. Experience with project management tools (e.g., Smartsheet, MS Project, JIRA). Excellent communication, leadership, and stakeholder management skills. Ability to manage ambiguity, drive decisions, and lead cross-cultural teams across time zones. Preferred Qualifications Experience working with Employer of Record (EOR) or global employment providers. Background in shared services or consulting for multinational clients.

Lead retention forecasting, insights-driven action planning, capacity modeling, and health score iteration to maximize NRR. | 7-10+ years in BizOps or Revenue Operations in SaaS, strong analytical skills, experience with predictive modeling, capacity planning, and familiarity with Salesforce and visualization tools. | About Multiplier At Multiplier, we’re pioneering the future of global employment. Our platform empowers companies to hire and manage talent anywhere in the world — while simplifying compliance, payroll, and benefits. Backed by Sequoia, DST, and Tiger Global, we’re transforming how companies scale globally. About the Role We’re looking for a BizOps Functional Ops Manager to lead Multiplier’s customer health and retention engine. This role isn't just about reporting numbers; it’s about connecting insights > actions and segmentation strategies that ensure our global customer base thrives and grows. You’ll be the bridge between Revenue Operations, Finance, GTM Data & Analytics, Product, and Customer Success—bringing together retention forecasting, churn prevention actioning, capacity modeling, and health scoring to maximize Net Revenue Retention (NRR) and operational efficiency. What You'll Do Build Weekly Retention Forecasting Motion Own the end-to-end retention forecasting models (CSM-led + Data Science-led) to create a CCO Retention ‘call’ for weekly Forecasting cadence. You will move the company from reactive reporting to proactive, high-accuracy predictability regarding renewals, upsells, and churn. Lead Insights > Actions Go beyond the dashboard. You will build CLM performance reporting and translate into clear, actionable strategies for the Customer Success and post-Sales teams. You’ll identify why customers/cohorts are at risk and mobilize cross-functional owners accordingly. Compensation & Incentive Design Own target setting and compensation design for the Customer Success organization to align CSM behavior with NRR goals. Beyond setting targets, you will build the "Single Source of Truth" for performance reporting—developing dashboard(s) that track team attainment and correlate CSM activity to long-term revenue durability. Lead Capacity & Resource Modeling Build the data-driven capacity planning for our Success team to maximize customer experience and NRR. You’ll determine when and where to hire based on segmentation strategy (customer ratios, complexity, and projected growth) to ensure a seamless customer experience. Iterate on Customer Health Framework Assess current impact of "Customer Health Score" and iterate on v.2 to drive improved impact. You’ll integrate product usage data, support ticket trends, and payment behavior to identify predictive churn risks before they happen. What You’ll Bring 7-10+ years of experience in BizOps, Revenue Operations, or Management Consulting, specifically within a high-growth B2B SaaS environment. Deep Analytical Rigor: You are an expert at building complex models (Excel/SQL/Tableau) that translate raw data into actionable retention strategies. Churn Analytics: Proven track record of building predictive "Early Warning Systems" and health frameworks that directly impacted NRR. Strategic Capacity Planning: Experience modeling headcount and resource needs against aggressive scaling targets. Tech Stack Fluency: Familiarity with Salesforce, Gainsight (or similar CSPs), and data visualization tools. Stakeholder Mastery: The ability to tell a story with data that aligns Revenue Operations, Finance, and Customer Success toward a unified goal. What We Offer Strategic Influence: Direct impact on Multiplier’s most critical metric: Net Revenue Retention. High Visibility: A seat at the table for high-stakes planning cycles and GTM strategy sessions. Autonomy to Build: The freedom to design BizOps processes from the ground up in a well-funded, fast-moving startup. Mission-Driven Growth: Competitive compensation and the chance to shape the future of global work.