MUFG

Lead and manage MUFG's enterprise messaging and collaboration platforms, ensuring security, reliability, and strategic alignment, while managing a team of subject-matter experts. | Extensive experience in managing collaboration technologies, proven leadership skills, and strategic vision for enterprise communication platforms. | Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. MUFG is seeking a Messaging & Collaboration Manager to lead our enterprise collaboration technologies team within the Workplace Engineering domain. In this role, you will oversee Microsoft 365 collaboration platforms – including Exchange email, Microsoft Teams, SharePoint (and OneDrive), and audio/video conferencing services – ensuring they are delivered securely, reliably, and in alignment with business needs. You will manage a group of subject-matter experts specializing in these areas, providing technical direction and people leadership to drive productivity and innovation in how our employees communicate and collaborate. As the Lead, you will set the vision, roadmap, coordinate with cross-functional teams, and ensure that all owned 365 products are designed and integrated to collectively contribute to business success Key Responsibilities: Own the vision and strategic direction for the full range of 365 products, ensuring alignment with organizational goals and customer needs. Platform Leadership: Own end-to-end management of MUFG’s messaging and collaboration platforms, including Exchange Online (email), Microsoft Teams (chat, meetings, voice), SharePoint Online, OneDrive, and related Office 365 services. Ensure these tools are effectively integrated and optimized to support both on-premises and remote workforce productivity Team Management: Lead and mentor a team of SMEs (Subject Matter Experts) in email, collaboration, and AV technologies. Provide clear direction, set performance objectives, and foster professional development. Manage workloads and priorities across SharePoint, Teams, audio/visual conferencing, and email support functions, ensuring all sub-teams work cohesively toward common goals. Service Delivery & Support: Design, deliver, and maintain collaboration services according to best practices. Oversee day-to-day operations and ** Level 3 support** for messaging systems (Exchange, Outlook) and real-time collaboration tools (Teams, conference room A/V setups). Ensure reliability and performance of these platforms through proactive monitoring and incident management, meeting defined SLAs for uptime and responsiveness. Strategy & Innovation: Develop the roadmap for messaging and collaboration technologies, aligned with MUFG’s business strategy. Identify industry trends (e.g. cloud collaboration, hybrid work enhancements, AI integration) and recommend adoption of new tools or features that improve employee productivity and engagement. Drive projects to upgrade or migrate legacy systems (such as SharePoint on-premises to SharePoint Online, or legacy telephony to Teams Voice) and introduce innovative capabilities (automation, self-service, mobile collaboration, etc.). Governance, Security & Compliance: Enforce security policies and compliance requirements across collaboration platforms. Work closely with IT Security and Compliance teams to implement proper access controls, data retention policies, and e-discovery capabilities for email and Teams content. Ensure that messaging systems adhere to regulatory standards (e.g. email archiving for FINRA/SEC, data privacy) and that electronic communication surveillance tools (e.g. Global Relay, Microsoft Purview) are effectively utilized to monitor and archive communications Cross-Functional Collaboration: Collaborate with Network Engineering (for bandwidth/latency considerations), Enterprise Architecture (for alignment with broader IT strategy), and Support/Operations teams to ensure end-to-end quality of service. Partner with Vendors (especially Microsoft and A/V equipment providers) to address product issues, plan rollouts, and stay informed on technology updates. Communicate regularly with business stakeholders to gather feedback and ensure the collaboration tools meet evolving user needs. Documentation & Training: Oversee the creation of documentation, knowledge bases, and training materials for messaging and collaboration services. Ensure that support teams have the necessary runbooks and that end-users have access to self-help guides. Promote user adoption by coordinating with the Product Enablement & Adoption team (e.g., internal newsletters and communities to highlight new features and best practices in using Microsoft 365 tools Continuous Improvement: Continuously evaluate current systems and processes; drive continuous improvement initiatives to optimize performance, reduce costs, and enhance user experience. This includes simplifying architecture (e.g. reducing on-prem footprint in favor of cloud services), automating routine tasks (such as user provisioning or email retention cleanup), and measuring success via defined KPIs (uptime, ticket volume, user satisfaction, etc.). Qualifications: Extensive experience as a Product Owner or Senior Product Manager, particularly with 365 products Proven leadership in managing direct reports and delivering results through others. Strong skills in product strategy, prioritization, stakeholder management, and communication. Demonstrated ability to oversee multiple products and initiatives in a dynamic environment. Excellent interpersonal and mentoring abilities, with a focus on team success. Other: As per MUFG’s Return to Office policy, a candidate must work onsite for 4 days and 1 day remotely out of either Jersey City, NJ or Tempe, AZ office. The typical base pay range for this role is between $127K - $182K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them! Our Culture Principles Client Centric People Focused Listen Up. Speak Up. Innovate & Simplify Own & Execute

Lead and execute training initiatives including strategy, resourcing, risk management, stakeholder engagement, and delivery of training programs to align talent capabilities with business objectives. | Extensive experience leading training initiatives, designing and delivering training programs, operating in complex global organizations, preferably in financial services, with a team leadership role and relevant certifications preferred. | Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. Functional Skills • Strategy development & implementation • Risk Management • Organizational change management • Proven ability to successfully drive consensus across stakeholder groups with competing priorities and requirements • Proven ability to provide strategic insights, effectively communicate, and achieve influence across the organization • Training & Development; E-Learning Development, Information Technology Training, Technical & Process Training, Instructional Design, Business Unit Training, Compliance Training, Organizational Development, Organizational Effectiveness, Strategic Training and Development, Training & Development Delivery, Rotational Development Programs Foundational Skills • Communicate effectively • Equips the business to become an effective competitor in a highly dynamic landscape • Considers stakeholder needs and input as well as best practices and insights from industry trends when making strategic decisions • Is flexible, decisive, and serves as a trusted advisor to senior leaders within the organization • Demonstrates effective negotiation and influencing skills • Prioritizes and facilitates a culture of continuous improvement and systems thinking • Sets the tone for successful collaboration with other business units and corporate entities • Creates an environment that fosters communication, transparency, and collaboration • Cultivate innovation and values learning as a lifelong professional objective • Leads by example, engaging inclusively and with intent • Always act with integrity • Analytical Thinker; communicating complex concepts, analytical approach, strategic thinking, systemic perspective, systems thinking, conflict management, analytical thinking, decision making and critical thinking, judgement & decision making • Iterative Problem Solver; problem solving, stewardship, flexibility & adaptability, embracing challenge, creativity, innovation, active learning, continuous learning, continuous transformation, managing multiple priorities • Trusted Advisor; partnering for clients' success, business orientation, emotional intelligence, establishing and maintaining trust, influencing, listening, communicating for impact, storytelling, cross-team integration, interpersonal relationships • Proven Leadership success; coaching, employee development/opportunities, mentoring Responsibilities • Formulate and drive the end-to-end strategy and execution for a Training initiative • Oversee resourcing, budget, risk management, and workstreams within the effort • Serve as escalation point for core team and senior leadership • Engage with internal and external stakeholders, • Accountable for clearing roadblocks and successfully mitigating or remediating risks • Responsible for creating measurable value • Develop, implement, and administer tools, programs, training, coaching, and campaigns that drive operations process compliance, performance, and growth for the organization and its employees, managers, and leaders • Identify skills gaps and strengths across the workforce • Create strategies, develop curricula and resource materials, and implement solutions to drive alignment of talent capabilities with Operations Business Lines (Loans, Payments, Capital Markets, Trade and Supply Chain Finance business objectives • Design and deliver live, recorded, and online training and programs • Onboard and oversee third-party platforms, including requirements, contract terms, licenses, and invoices • Support learning management system administration and reporting Work Experience • Extensive experience successfully leading training initiatives, • Experience designing training programs – Production / Operations related – and delivery of the programs • Experience operating in a complex global organization in a heavily regulated industry • Experience working in financial services preferred • Team lead of a Training Team EDUCATION • Degree or equivalent work experience equally preferable. • Undergraduate degree CERTIFICATIONS (One of the following preferred) • Assessment psychometrics, capability training, certification • Certified Professional in Learning and Performance (CPLP) • Certified Professional in Online Learning (COP) • Certified Professional in Training Management (CPTM) • Certified Training and Development Professional (CTDP) The typical base pay range for this role is between $200K - $245K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

Validate KYC files, ensure regulatory compliance, manage onboarding processes, support leadership, and maintain strong stakeholder relationships. | 3+ years KYC experience with funds onboarding, strong regulatory knowledge, analytical and communication skills, and proficiency in MS Office. | Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. Job Summary The Onboarding and Know Your Customer (KYC) Professional II is responsible for satisfying the Bank’s regulatory obligations as well as ensuring adherence to all Compliance, Anti-Money Laundering/Know Your Customer policies and procedures. Day-to-day focus is on resolution of complex problems with validating KYC file. Expertise of policies, guidelines and processes needed. Must meet Service Level Agreements (SLA) with various Business Units and utilize departmental tracking systems. The Onboarding and KYC Professional II is a member of the First Line of Defense Control Office and works closely with Relationship Managers (RM’s) and Portfolio Managers (PM’s), Tax Operations and Regulatory Reporting teams, Compliance Division Officers, and other operations teams. Role has ownership of on-boarding and KYC processes, reports, procedures. Is also considered an analytical or procedural expert representing the team on cross-function process or project deliverables. Ensures effective operations within the organization; develops and implements operating policies and procedures across functions such as: client identification and due diligence, customer service and quality control standards; conducts and reviews feasibility of new or revised systems and procedures; manages the internal audit process to ensure compliance with organizational standards. Responsibilities (85%) • Validates new, existing and ad hoc KYC files against legal documentation and third-party sources, remediating errors as necessary, for customers managed by a supported business unit. • Ensures all required customer information and supporting documentation are captured for new and existing customers who are going through a triggering event or material change by coordinating with Business Unit Relationship Managers. Validates resubmitted documents and updates system accordingly as needed. • Tracks onboarding requests, re-assesses pipeline, and manages assignments as necessary. (15%) • Supports team lead on leadership responsibilities as needed, acting as backup manager during team lead’s absence. Responsibilities may include:Providing backup leadership support and assist in setting up local strategy • Ensuring the team is properly resourced, operating on a high level of productivity and meeting deadlines for new, existing and adhoc’ed KYC files • Working with management and key stakeholders in working and providing solutions to key issues • Maintaining strong working relationship with stakeholders in both the first line and second line of defense • Assisting the team lead in developing and implementing appropriate training and continuous development • Maintains working knowledge of all regulatory obligations and be able to relate them to MUFG policies and procedures • Plays a key role in the development and roll-out of both strategic and tactical process changes, as needed. • Contributes to the evolution of global and local KYC policies and guarantee team knowledge of any updates. • As needed, establishes and maintains appropriate escalation procedures • Determines relevant Key Performance Indicators that enable the effective tracking of productivity, backlog, and any other element necessary for the effective management of the team • Participates in multi-disciplinary teams to address new business initiatives, system enhancement projects, and one-off assignments as required. Qualifications • 3 years plus of experience in KYC, with an emphasis on funds onboarding and regulatory knowledge • Strong academic background • Ability to think critically under pressure and deliver sound judgment • Excellent analytical skills, with the aptitude of independently performing complex or varied tasks, such as coordinating and analyzing large amounts of multifaceted data. • Mature approach with excellent and influential communication skills (verbal and written) to facilitate frequent interactions with internal customers, management and key stakeholders • Ability to recognize risks and make decisions based on sensory data or known guidelines • Ability to comprehend and follow instructions (verbal, written or diagrammatic) with strong detail orientation • Solid knowledge of KYC/AML and data governance policy • Strong time management, prioritization, work organization and multi-tasking skills with a drive for efficiency, accuracy and risk management controls • Proficiency in MS Office - Word, Excel, PowerPoint, Access • The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The typical base pay range for this role is between $81K - $104K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.