Mudflap

Lead investigations into payment settlement issues and automate workflows to improve operations. | Requires 4+ years in settlement or finance operations with strong SQL, spreadsheet, and AI tool skills. | Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. As a Senior Settlement Operations Analyst, you will ensure our payments ecosystem operates accurately, efficiently, and at scale. In this role, you'll lead data-driven investigations into complex settlement issues, using transaction data, dashboards, SQL, spreadsheets, and AI to identify root causes and drive long-term solutions. You'll partner closely with Finance, Product, Engineering, Support, and Account Management to improve settlement operations, automate manual work, and deliver an exceptional partner experience. We're looking for someone who loves solving operational puzzles with data, thrives in ambiguity, and uses AI to work smarter every day. Work Location: We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed. To support our team, we offer: Commuter benefits to ease your travel Lunches and snacks to keep you fueled A collaborative, high-growth environment where you’ll work closely with talented teammates across the company Expectations (In this role, you will): Lead investigations into complex settlement issues from intake through resolution, balancing financial accuracy, operational risk, and partner experience. Research and resolve payment discrepancies, adjustments, refunds, chargebacks, reconciliation issues, and account-level inquiries. Analyze transaction data using dashboards, spreadsheets, SQL, and internal tools to identify root causes and validate findings. Partner cross-functionally with Finance, Product, Engineering, Support, and Account Management to resolve issues and implement long-term improvements. Engage directly with merchants and external partners via email, Zoom, and occasional phone when needed to investigate issues and support resolution. Identify opportunities to automate, simplify, and scale operational workflows, documentation, and internal processes. Leverage AI tools to accelerate investigations, analyze data, improve documentation, draft communications, and increase operational efficiency. Support reconciliation, reporting, audits, and other operational initiatives as needed. Experience (What we look for): 4+ years of experience in settlement operations, payments, fintech, finance operations, merchant services, reconciliation, or a similarly analytical operations role. Exceptional analytical and investigative skills with the ability to identify root causes, synthesize data, and make sound decisions. Advanced proficiency with Excel or Google Sheets and experience working with dashboards and transaction-level data. SQL proficiency is strongly preferred. Comfortable using AI as part of your daily workflow—not just for writing and communication, but to analyze data, accelerate investigations, automate repetitive tasks, summarize findings, and improve operational efficiency. Excellent written and verbal communication skills, with the ability to explain complex issues clearly to both internal stakeholders and external partners. Strong attention to detail, sound operational judgment, and the ability to manage multiple priorities without sacrificing quality. A continuous improvement mindset with a track record of improving processes, reducing manual work, and driving operational excellence. Experience with Zendesk, Metabase, or discount programs is strongly preferred. Perks and Benefits (What we offer): Competitive salary and equity in a high-growth startup Multiple health benefit options Responsible Time Off 401(k) matching Opportunities and support for major career growth Annual Company offsite event (Mudfest!) Company Overview (Who we are): Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do Make it Count: Act like an owner by focusing on the impact of your work Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates Sweat the Details: We keep our standards high and achieve them by paying attention to every detail Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible

Provide bilingual customer support to truckers via phone, troubleshoot issues in real-time, and deliver an exceptional customer experience in a high-volume, fast-paced environment. | 2+ years remote customer support experience, bilingual English/Spanish fluency, proficiency with support tools like Zendesk, excellent communication skills, and ability to multitask in a fast-paced environment. | Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. Join the team powering the backbone of America Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most. We're looking for a fluent bilingual (English/Spanish) Customer Support Specialist who is passionate about helping people and thrives on solving problems. Many of the truckers we support are Spanish-speaking, so the ability to confidently communicate in both English and Spanish is essential to this role. We're looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and customer support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed. We don't just provide support, we fuel success. Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. Join the team powering the backbone of America Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most. We're looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed. We don't just provide support, we fuel success. Shift Options (Eastern Time): • Thursday – Monday: 11:00 PM – 7:00 AM • Saturday – Wednesday: 11:00 PM – 7:00 AM • Friday – Tuesday: 3:00 PM – 11:00 PM • Tuesday – Saturday: 3:00 PM – 11:00 PM • Tuesday – Saturday: 10:00 AM – 6:00 PM • Saturday – Wednesday: 12:00 PM – 8:00 PM Expectations (In this role, you will): We hold a high bar for customer support and we're proud of it. Here's what success looks like in this role: • Strong Phone Presence (Bilingual English/Spanish): You communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy. You're able to seamlessly transition between languages depending on the customer's needs, ensuring every trucker feels heard and supported • Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way • Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day • Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful • Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding • Ambitious and Growth-Oriented: You're hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap • Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat Experience (What we look for): • 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments • Bilingual: Fluency in both English and Spanish • Proficient with support tools like Zendesk or similar ticketing systems • Customer-first mindset with a genuine passion for delivering exceptional service • Excellent communication skills, both verbal and written • Thrives in fast-paced environment—you're a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach Perks and Benefits (What we offer): • Competitive pay and equity in a high-growth startup • Multiple health benefit options • Paid Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!) The pay range for this role is $25 - $28 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. We've got you covered! Training runs for three weeks, and we'll ship you the equipment you need to succeed. Company overview (Who we are): Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: • Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do • Make it Count: Act like an owner by focusing on the impact of your work • Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates • Sweat the Details: We keep our standards high and achieve them by paying attention to every detail • Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what's possible • If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!

Lead revenue operations by analyzing and optimizing sales processes, developing growth strategies, managing cross-functional teams, and implementing operational improvements. | 4+ years in sales revenue or tech operations with CRM expertise, strong analytical skills including SQL and Excel, process implementation experience, and cross-functional leadership. | Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. As a Sr. Revenue Operations Manager, you’ll ensure revenue operations run smoothly, deliver world-class customer experiences, and shape strategies for future products. This role is highly cross-functional that spearheads different teams and product lines, driving insights through analysis, optimizing operations, and enabling growth. You’ll combine program management with hands-on execution to position both the business and your teammates for success. This role is fully remote, but if you prefer in-person collaboration, we also have offices in Palo Alto, CA, and Austin, TX. Expectations (In this role, you will): Analyze, plan, and implement improvements on pre-sales process, rep execution, data cleanliness, target attainment, and systems to boost productivity Develop Revenue strategies, partnering with internal teams, to strengthen network and improve experience for prospects, applicants, and customers Identify, own and publish operational OKRs and KPIs which will improve funnel conversion and drive positive engagement and usage across Mudflap Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap functions and address business problems Develop and lead GTM program for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes Assess current tools and systems to identify operational gaps. Determine need for new tools and lead their implementation Present recommendations and results to management and key decision-makers Experience (What we look for): 4+ years of experience in sales revenue and tech operations, project manager, and/or business analytics roles CRM Expertise: You are proficient in designing and implementing processes and workflows in CRM applications, including guiding tech teams and vendors on integrations to meet business objectives Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations Operations-minded: you find a way to get the function done and prioritize streamlining and improving processes Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals Communication skills: you can communicate complicated insights and arguments both verbally and in writing Perks and Benefits (What we offer): A committed team on a mission to change a massive industry for the better A high bar for quality and commitment to self-improvement An open mind to new ideas and methodologies Competitive salary and benefit options Opportunities and support for major career growth The base salary range for this role is $130,000 - $170,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO. Company Overview (Who we are): Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do Make it Count: Act like an owner by focusing on the impact of your work Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates Sweat the Details: We keep our standards high and achieve them by paying attention to every detail Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible