MSX International

Lead daily operations, manage staff, oversee finances, and ensure client satisfaction. | Bachelor's degree, 3+ years operations or project management, team leadership, client relationship, financial and analytical skills. | MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Key Responsibilities • Lead daily PHQ operations and ensure achievement of client goals, Service Level Agreements and Key Performance Indicators. • Build strong relationships with clients, dealers, and field teams while delivering exceptional customer service. • Manage, coach, and develop PHQ staff, including hiring, training, and performance management. • Oversee program resources, processes, and compliance with the Statement of Work. • Manage program finances, accrual reporting, and dealer billing activities. • Analyze program performance data and provide regular reports and recommendations to leadership. • Identify and resolve operational risks, issues, and process gaps. • Lead weekly team meetings and coordinate support across departments. • Provide operational support for special projects. Qualifications • Bachelor’s degree or equivalent experience. • 3+ years of operations, project or business management experience. • 3+ years of team leadership experience. • Strong client relationship, financial management, and analytical skills. • Excellent communication, organizational, and problem-solving abilities. • Advanced proficiency with Microsoft Office applications. Additional Information What We Offer • Hybrid work environment with a mix of remote and in-office collaboration. • Competitive salary and benefits package. • Career growth and leadership development opportunities. • Opportunity to work with a leading global business solutions provider MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Lead daily operations, manage staff, oversee finances, and ensure client goals and compliance are met. | Bachelor's degree, 3+ years operations or project management, team leadership, client relationship and financial skills, and proficiency in Microsoft Office. | MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Key Responsibilities • Lead daily PHQ operations and ensure achievement of client goals, Service Level Agreements and Key Performance Indicators. • Build strong relationships with clients, dealers, and field teams while delivering exceptional customer service. • Manage, coach, and develop PHQ staff, including hiring, training, and performance management. • Oversee program resources, processes, and compliance with the Statement of Work. • Manage program finances, accrual reporting, and dealer billing activities. • Analyze program performance data and provide regular reports and recommendations to leadership. • Identify and resolve operational risks, issues, and process gaps. • Lead weekly team meetings and coordinate support across departments. • Provide operational support for special projects. Qualifications • Bachelor’s degree or equivalent experience. • 3+ years of operations, project or business management experience. • 3+ years of team leadership experience. • Strong client relationship, financial management, and analytical skills. • Excellent communication, organizational, and problem-solving abilities. • Advanced proficiency with Microsoft Office applications. Additional Information What We Offer • Hybrid work environment with a mix of remote and in-office collaboration. • Competitive salary and benefits package. • Career growth and leadership development opportunities. • Opportunity to work with a leading global business solutions provider MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Lead operational initiatives and serve as liaison to improve distributor performance and support sales growth. | Manage communication, training, process governance, and operational support for distributor alignment and sales initiatives. | MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Primary Responsibility The Sales Operations Specialist is responsible for leading operational excellence and serving as the primary liaison between Ford and Ford Authorized Distributors (FADs), as well as internal communications. This role ensures distributor alignment, performance, and execution of key initiatives across Sales, Marketing, Planning, and Accessory Field teams. The specialist drives communication, training, process governance, and launch readiness to support Ford Accessories growth. Key Functions & Responsibilities • Lead operational initiatives to improve efficiency and distributor performance; monitor progress and communicate results to leadership and cross-functional teams. • Serve as the primary point of contact for Ford Accessory Distributors (FADs), providing guidance, clear communication, and ongoing operational support. • Lead and coordinate FAD meetings, including agenda development, facilitation, and follow-up to ensure alignment across internal and external stakeholders. • Support the FAD SharePoint site as the central communication platform; ensure effective content organization, user support, and security management that adheres to company policies • Plan, lead, organize and execute National FAD Training programs that align Distributor operations, share best practices and promote continuous improvement. • Manage Ford Racing Distributor operational processes including inquiry tracking, profile and P&A code setup, credit establishment, and ongoing operational support to drive sales growth. • Lead the annual end-to-end credit limit review process for FADs and Wholesale Distributors (WDs), partnering closely with the Finance team to ensure compliance, accuracy, and timely completion. • Support Ford Accessory national incentive programs and special initiatives, designed to drive sales performance and increase distributor and Dealer engagement. • Contribute to new product launches by coordinating communications and execution with Sales, Marketing, Planning, and Accessory Field teams. • Partner with Sales, Marketing, and Planning teams to identify and carry out marketing plans; sponsorships, project vehicles (SEMA) and product placement initiatives while working with the Finance team to manage projects within budget constraints. • Review Accessories Help Desk and FPP Techline escalations; coordinate with the appropriate teams to ensure alignment and drive timely resolution. • Travel as needed to industry and distributor events (e.g., SEMA, training sessions, marketing activations) to support successful delivery of Ford Accessories and Personalization initiatives. Qualifications • Self-motivated and dependable, with the ability to work in a fast-paced environment. Operate independently with minimal supervision, while taking ownership of projects from conception to completion • Strong administrative and operational support skills with the ability to manage multiple tasks, priorities, and deadlines. • Effective written and verbal communication skills, including regular interaction with internal teams, management and FAD partners. • Proven ability to coordinate meetings, prepare agendas and materials, capture notes, and manage follow-up actions. • Proficiency with SharePoint, Microsoft Office (Outlook, Excel, PowerPoint, Teams), and similar collaboration and documentation tools. Experience supporting standard operational processes, including data tracking, documentation, and basic financial or compliance-related activities. • Ability to work collaboratively with Sales, Marketing, Planning, Finance, and Field teams to support day-to-day operations. • Strong organizational skills with high attention to detail and accuracy. • Ability to follow established processes, escalate issues appropriately, and support problem resolution. • Willingness and ability to travel occasionally as required. • Experience with Ford legacy systems is a plus; FMC Dealer, DOW, Visions, CBS, MCDistributor, etc. • Bachelor’s degree preferred; proven related business, administrative, or operational experience will be considered in lieu of a degree. Additional Information Position Details • This position is full-time and salaried. • The role is onsite at the client location in Dearborn, Michigan. • Business casual dress is expected. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Manage and support a team of technical trainers, oversee instructor-led training logistics, collaborate on curriculum, ensure compliance, and report on training effectiveness. | Bachelor’s degree or equivalent experience, 5+ years in technical training or program management, team leadership, familiarity with technical training environments, and proficiency with training platforms. | For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With more than 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice. Job Description We are seeking a Program Manager to join our Learning Solutions, North America team supporting an automotive manufacturer. This role will manage the day-to-day activities of our technical facilitators, as well as other aspects of instructor-led training delivery, including course coordination and scheduling. Key Responsibilities • Team Leadership: Manage and support a team of technical trainers and facilitators, ensuring consistent, high-quality delivery of training programs. • Training Operations: Oversee day-to-day logistics of instructor-led training (ILT), including scheduling, resource planning, and coordination with learners, training sites, and/or field locations. Forecast training demand and allocate facilitators and materials accordingly to meet business needs. • Curriculum Management: Collaborate with subject matter experts to maintain, update, and align training curriculum with evolving field service needs, product changes, and industry standards. • Program Execution: Ensure timely and effective delivery of technical training programs aligned with service standards, equipment updates, and compliance requirements. • Stakeholder Collaboration: Work closely with client leadership team and curriculum developers to align training content with real-world technician needs. • Quality Assurance: Monitor training effectiveness through feedback, assessments, and performance metrics; drive continuous improvement initiatives. • Compliance & Safety: Ensure all training programs meet regulatory, safety, and operational standards. • Program Evaluation & Reporting: Track and report on training delivery metrics, facilitator utilization, and learner outcomes. Qualifications • Bachelor’s degree in Technical Education, Automotive Service, Dealership Operations Management, or a related field (or equivalent experience). • 5+ years of experience in technical training, field service operations, or program management. • Experience managing training delivery teams and coordinating large-scale training schedules. • Strong organizational and communication skills. • Familiarity with hands-on technical training environments (e.g., mechanical, electrical, HVAC, automotive, or industrial equipment). • Proficiency with training tools and platforms (e.g., LMS, scheduling software, virtual training tools). Additional Information The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110K - 120K based on current experience. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.