MSX International

Lead and develop a team of specialists to drive customer engagement and activation of connected vehicle services, collaborating with dealerships and internal teams to optimize processes and achieve targets. | Requires 5+ years in program management or sales/marketing, automotive or tech industry experience, leadership skills, and understanding of connected vehicle technologies. | Program Manager - Remote / East Coast MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of : Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Job Summary : We are seeking a highly motivated and experienced Program Manager to lead a team of Junior Activation Specialists focused on driving the successful activation and adoption of our cutting-edge Connected Services technology at client's dealerships across the US. This role will be crucial in maximizing customer engagement with our connected vehicle solutions, ensuring seamless onboarding, and driving utilization of these valuable features. The ideal candidate is a results-oriented leader with a passion for technology, excellent communication skills, and a proven track record of managing teams and exceeding activation targets. Responsibilities : • Team Leadership & Mentorship : Lead, mentor, and develop a team of Junior Activation Specialists, providing guidance, training, and performance feedback focused on exceeding activation goals. Foster a collaborative and high-performing team environment centered on driving customer engagement. • Activation Strategy & Execution : Develop and implement effective activation strategies for connected services at client dealerships. This includes identifying key customer segments, tailoring communication, and optimizing the onboarding process for maximum conversion. • Dealer Enablement : Work closely with client dealership personnel to educate and empower them on the value proposition of connected services. Provide training and resources to ensure dealers are equipped to effectively promote and activate these features with customers. • Performance Management : Establish and monitor key performance indicators (KPIs) related to activation rates, customer engagement, and feature utilization. Analyze data to identify areas for improvement and drive continuous optimization of activation campaigns. • Process Optimization : Identify opportunities to streamline and improve the activation process, developing best practices and standardized procedures for efficient and scalable deployments. Focus on removing friction points in the customer journey. • Customer Onboarding & Support : Oversee the customer onboarding process for connected services, ensuring a smooth and positive experience. Collaborate with support teams to address customer inquiries and resolve any activation-related issues. • Marketing & Promotion : Work with marketing teams to develop and execute targeted campaigns to promote connected services and drive customer awareness and adoption. • Collaboration : Work closely with other departments, including sales, marketing, engineering, and product, to ensure alignment and successful execution of connected services activation initiatives. • Reporting & Communication : Prepare regular reports on team performance, activation progress, and key metrics. Communicate updates, risks, and challenges to stakeholders in a clear and timely manner. • Travel : Occasional travel to client dealerships within the assigned region may be required. Qualifications • Bachelor's degree in Business, Marketing, or a related field preferred. • 5+ years of experience in program management, sales, or marketing, preferably in the automotive or technology industry, with a strong focus on customer activation or onboarding. • Demonstrated experience leading and motivating teams to achieve targets. • Proven ability to develop and execute successful activation or customer engagement strategies. • Strong understanding of connected vehicle technologies and trends. • Excellent communication, interpersonal, and presentation skills, with the ability to influence and persuade. • Strong analytical and problem-solving skills, with a data-driven approach. • Proficiency in subscription or marketing automation tools is a plus. • Experience working with or for automotive dealerships is highly desirable. Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Coordinate daily operational tasks, improve processes, manage resources, and support administrative functions within the organization. | Bachelor’s degree or equivalent experience, 3+ years in operational or administrative roles, proficiency in Microsoft Office, experience with CRM and project management software. | MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Position Summary The Operations Coordinator plays a crucial role in ensuring the smooth and efficient execution of daily business activities. This position serves as the central point of coordination between various departments, overseeing and improving operational workflows, managing resources, and providing administrative support to the Operations Manager/Team. A successful candidate will be highly organized, detail-oriented, proactive, and adept at problem-solving. Key Responsibilities I. Operational Support and Coordination • Workflow Management: Coordinate daily operational tasks, projects, and schedules to ensure timely completion and adherence to organizational standards. • Process Improvement: Identify bottlenecks and inefficiencies in current operational processes and propose/implement solutions to optimize productivity and reduce costs. • Interdepartmental Liaison: Act as the primary link between Operations and other departments (e.g., Sales, Finance, HR) to facilitate communication and resource allocation. • Inventory/Resource Management: Oversee and track operational resources, equipment, supplies, and potentially inventory, ensuring adequate stock levels and proper maintenance. II. Administrative and Data Management • Reporting: Assist with operational reports, dashboards, and metrics for management review. • Documentation: Maintain accurate and up-to-date documentation for all operational procedures, policies, and training materials. • Budget Support: Assist in monitoring the operational budget, processing invoices, tracking expenses, and reconciling departmental financial records. • System Administration: Manage and utilize operational software and databases Trackit, Salesforce, client's Reporting Sites, Monday.com (TBD) to input data, generate reports, and track key performance indicators (KPIs). III. Logistics and Scheduling • Coordinate internal and external logistics, including scheduling shipments, managing vendor relationships, and tracking deliveries. • Organize and schedule meetings, site visits, training sessions, and travel arrangements for the operations team. Qualifications • Education: Bachelor’s degree in business administration, Operations Management, Logistics, or a related field (or equivalent practical experience). • Experience: 3 years of proven experience in an operational, administrative, or coordination role. • Technical Skills: • Proficiency in Microsoft Office Suite (Excel proficiency is a must). • Experience with Monday.com, CRM software and the ability to download and use FTP sites. Desired Skills and Competencies • Exceptional Organizational Skills: Ability to manage multiple projects simultaneously while maintaining high attention to detail. • Problem-Solving: Strong analytical and critical thinking skills to quickly identify and resolve operational issues. • Communication: Excellent written and verbal communication skills, with the ability to interact effectively with all levels of the organization and external partners. • Proactive: A self-starter who takes initiative and requires minimal supervision. • Adaptability: Ability to thrive in a fast-paced environment and adjust to shifting priorities. Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Guide dealerships through installation, training, and growth of Mobile Service, while building relationships and developing action plans to improve performance. | Experience in customer-facing roles, training or dealership operations, comfort with technology and data, and a proactive, teaching mindset. | MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description At MSX you’ll be shaping how dealerships deliver exceptional remote experiences, through offering Mobile Service to their customers. Mobile Service is revolutionizing the automotive industry by offering a convenient and efficient alternative to traditional dealership visits. For dealerships, it’s more than a unique offering; it is a strategic approach to stand out, boost customer satisfaction and generate new revenue streams. As a Mobile Service Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers. Make a Difference As a Mobile Service Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase their efficiency, create new revenue streams and maximize their competitive advantage, through creating and growing their Mobile Service footprint. This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed with new ideas and ways of doing things. What You’ll Do • Be the expert: Guide dealerships through installation, training, and adoption/growth of their Mobile Service business. • Coach and mentor: Empower dealerships to embrace and confidently leverage Mobile Service to get the most out of it. • Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance. • Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message. • Leverage technology: Use Remote Experience tools and data-driven insights to drive utilization and success. • Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact. Qualifications • A home base within your territory and a reliable vehicle (travel up to 80%—mix of driving and flights, with some overnights). • Confidence in communicating with all levels of dealership staff. • Experience in customer service, training, or dealership operations. • Comfort with technology, data analysis, and creating clear action plans. • A natural teaching mindset—always looking for ways to make things better. • 2+ years of customer-facing or coaching/training experience. • The ability to stand for extended periods and occasional lifting of equipment while demonstrating the mobile service tools to the dealership. • Passion to make a difference and succeed. Bonus Points If You Have • A college degree (or are currently working toward one). • Background in teaching, training, or coaching. • Experience working in fast-paced, independent roles where you set the tone for success. • Strong organizational skills and a proactive mindset. Additional Information The base pay range for this Mobile Service Specialist position is $75,000–$85,000 per year. This range is specific to the geographical area where this position is located. The base salary that MSX reasonably expects to pay for this role at the time of hire will depend on factors such as skills, experience, qualifications, and location. Actual compensation within this range will be determined based on the individual’s background and the specific needs of the business MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Manage and support a team of technical trainers, oversee instructor-led training logistics, collaborate on curriculum, ensure compliance, and report on training effectiveness. | Bachelor’s degree or equivalent experience, 5+ years in technical training or program management, team leadership, familiarity with technical training environments, and proficiency with training platforms. | For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With more than 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice. Job Description We are seeking a Program Manager to join our Learning Solutions, North America team supporting an automotive manufacturer. This role will manage the day-to-day activities of our technical facilitators, as well as other aspects of instructor-led training delivery, including course coordination and scheduling. Key Responsibilities • Team Leadership: Manage and support a team of technical trainers and facilitators, ensuring consistent, high-quality delivery of training programs. • Training Operations: Oversee day-to-day logistics of instructor-led training (ILT), including scheduling, resource planning, and coordination with learners, training sites, and/or field locations. Forecast training demand and allocate facilitators and materials accordingly to meet business needs. • Curriculum Management: Collaborate with subject matter experts to maintain, update, and align training curriculum with evolving field service needs, product changes, and industry standards. • Program Execution: Ensure timely and effective delivery of technical training programs aligned with service standards, equipment updates, and compliance requirements. • Stakeholder Collaboration: Work closely with client leadership team and curriculum developers to align training content with real-world technician needs. • Quality Assurance: Monitor training effectiveness through feedback, assessments, and performance metrics; drive continuous improvement initiatives. • Compliance & Safety: Ensure all training programs meet regulatory, safety, and operational standards. • Program Evaluation & Reporting: Track and report on training delivery metrics, facilitator utilization, and learner outcomes. Qualifications • Bachelor’s degree in Technical Education, Automotive Service, Dealership Operations Management, or a related field (or equivalent experience). • 5+ years of experience in technical training, field service operations, or program management. • Experience managing training delivery teams and coordinating large-scale training schedules. • Strong organizational and communication skills. • Familiarity with hands-on technical training environments (e.g., mechanical, electrical, HVAC, automotive, or industrial equipment). • Proficiency with training tools and platforms (e.g., LMS, scheduling software, virtual training tools). Additional Information The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110K - 120K based on current experience. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.