MSQ DX

Define and facilitate strategic discovery, workshops, and roadmaps for digital products while mentoring strategists and refining experience design methods. | Requires 8+ years in experience, UX, or digital strategy, customer journey and strategic framework expertise, a work portfolio, and client-facing cross-functional leadership. | Job Description: Experience Strategy Lead At MSQ DX, we help complex organizations create smarter digital products and experiences that deliver meaningful customer and business impact. Our teams bring together strategy, technology, design, data, and AI-enabled approaches to solve complex digital challenges. At the center of that work is our Experience Strategy team — establishing the foundation for subsequent experience design and implementation phases by uncovering customer needs, challenging assumptions, and identifying the opportunities that will have the greatest impact. As Experience Strategy Lead, you’ll turn those insights into direction. This is a highly client-facing role — leading discovery, defining and facilitating stakeholder workshops, shaping experience strategies and roadmaps, and building alignment around key priorities and decisions. You’ll work closely with Business Analysts and cross-functional teams to connect customer needs, business priorities, data, content, and technology into a clear, actionable experience direction. You’ll also help lead and mentor Experience Strategists while strengthening the approaches, frameworks, and quality of work across the practice. A portfolio of work is required to be considered for this position. What You’ll Do Lead experience strategy across complex digital products, platforms, websites, and customer ecosystems Plan and facilitate client workshops, discovery sessions, stakeholder interviews, and strategic readouts Define customer journeys, experience principles, user and task flows, information architecture, intent models, and other strategic experience frameworks Synthesize research, analytics, customer insight, and business priorities into clear strategic direction and recommendations Identify and prioritize experience opportunities, capabilities, and features, translating strategy into actionable roadmaps Partner closely with Business Analysts to connect business and technical requirements with customer needs and experience priorities Collaborate with Content Strategy and Data & Insights to connect experience direction with content needs, research, measurement, and optimization Provide strategic direction as work moves into Experience Design, ensuring solutions remain grounded in the strategy and intended outcomes Guide and develop Experience Strategists while helping evolve the frameworks, methodologies, and quality of work across the practice Your Experience & Skills 8+ years of experience in experience strategy, UX strategy, digital strategy, product strategy, service design, UX, or a related discipline Experience leading strategy for complex digital experiences, products, platforms, or ecosystems Strong background in customer journeys, user and task flows, information architecture, research synthesis, and strategic roadmapping Ability to translate customer, business, and data insights into clear priorities and actionable recommendations Strong workshop facilitation, client presentation, and executive communication skills Experience partnering with Business Analysts and collaborating across design, content, technology, data, and product teams Experience guiding or mentoring strategists and elevating the quality of strategic work Content strategy experience is a plus Agency or consulting experience strongly preferred Who You Are A Systems Thinker: You see how customer needs, business priorities, content, data, and technology intersect — and can turn that complexity into a clear experience direction Comfortable with Ambiguity: You bring structure and direction to complex problems without a predefined answer A Strong Facilitator & Storyteller: You know how to lead a room, create alignment, and make complex thinking clear and compelling A Collaborative Leader: You elevate the thinking, work, and people around you while bringing different disciplines together around a shared direction Pay Range - Remote - US $150,000—$180,000 USD Who We Are MSQ DX is a full-service experience design and technology consultancy dedicated to delivering connected, optimized digital solutions that spark conversations and fuel exponential growth. Our core values are the heart of MSQ DX and influence everything we do. We cultivate a vibrant culture for extraordinary people and uphold high standards while creating value for our clients and stakeholders. Why MSQ DX? At MSQ DX, our greatest strength is our people. We believe in creating an environment where everyone can do meaningful work, grow their skills, and feel supported by a team that truly cares. We offer a fantastic benefits package to our US-based employees, including health, dental, vision, life, and disability insurance, along with a 401(k) plan that includes up to a 4% company match. We also trust our employees to self-manage their personal time off and we invest in opportunities for ongoing learning, mentorship, and professional development. For our Brazil team, we provide competitive compensation and access to growth and collaboration with our cross-cultural teams. Everyone at MSQ DX plays an important role in our success, and we value each person’s unique contributions to our culture. We are proud to be a place where people enjoy working and feel encouraged to be their best. We hope you will explore what it is like to be part of MSQ DX.

Lead front-end development, collaborate with clients, mentor juniors, and drive best practices adoption. | 5+ years front-end experience with HTML, CSS, TypeScript, React, strong leadership and communication skills. | In Short MSQ DX is actively searching for a highly skilled Senior Front-end Developer for a contract engagement. You'll lead front-end development initiatives within a collaborative team environment. Your expertise will guide the creation of intuitive, appealing, and performant web applications for our clients. Ideal candidates will have a passion for innovation, staying ahead of emerging technologies, and creating flawless user web experiences. Code samples are required. What You’ll Be Doing Collaborate with clients and lead team members through the design and implementation of high-quality solutions based on technical and business requirements Drive the adoption of modern development standards, tools, and frameworks to ensure the highest quality output Produce detailed documentation, test plans, and maintain well-documented, clean, and efficient code Actively mentor junior and mid-level team members, promoting best practices and professional growth Foster trusted partnerships with coworkers and clients Develop interactive prototypes to explore innovative UI solutions Develop tested and documented TypeScript, HTML, and CSS Build responsive and cross-browser compatible applications optimized for desktop and mobile Adhere strictly to branding guidelines and UX standards Serve as a trusted advisor, maintaining productive relationships with stakeholders, peers, and management What We’d Love to See 5+ years of professional front-end development experience Deep proficiency with HTML, CSS, and TypeScript Extensive experience with React, including complex state management and architecture Proficient with Git workflows and branch strategies Strong capabilities in browser testing, debugging, and performance optimization In-depth understanding of the entire web development process (design, development, and deployment) Advanced understanding of UI/UX principles, design patterns, and responsive design Solid knowledge of SEO best practices Intermediate or fluent spoken English, fluent in written English Soft Skills Strong leadership and mentoring abilities Excellent communication and stakeholder management skills Ability to manage multiple projects simultaneously in a fast-paced environment Have excellent analytical and multitasking skills Be reliable and dependable, consistently meeting deadlines and commitments Nice to have Professional experience with Next.js Experience with additional front-end frameworks Experience with various with content management systems (CMS) Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, Business Administration or related fields Who We Are MSQ DX is a full-service experience design and technology consultancy dedicated to delivering connected, optimized digital solutions that spark conversations and fuel exponential growth. Our core values are the heart of MSQ DX and influence everything we do. We cultivate a vibrant culture for extraordinary people and uphold high standards while creating value for our clients and stakeholders. Why MSQ DX? At MSQ DX, our greatest strength is our people. We believe in creating an environment where everyone can do meaningful work, grow their skills, and feel supported by a team that truly cares. We offer a fantastic benefits package to our US-based employees, including health, dental, vision, life, and disability insurance, along with a 401(k) plan that includes up to a 4% company match. We also trust our employees to self-manage their personal time off and we invest in opportunities for ongoing learning, mentorship, and professional development. For our Brazil team, we provide competitive compensation and access to growth and collaboration with our cross-cultural teams. Everyone at MSQ DX plays an important role in our success, and we value each person’s unique contributions to our culture. We are proud to be a place where people enjoy working and feel encouraged to be their best. We hope you will explore what it is like to be part of MSQ DX.