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Manage end-to-end customer journeys and analyze feedback to improve experiences and implement a customer-centric culture. | Bachelor's degree and 5+ years in CX or client-facing roles with proficiency in CX frameworks and strong analytical and communication skills. | As Marqeta’s CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional client and cardholder experiences by orchestrating end-to-end journeys that also support our business objectives. The CX Manager will be responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Analytical strength is required to lay the insights foundation for your action-leading initiatives, both delighting our customers and delivering measurable business impact. You will use storytelling to translate complex data and ambiguous problems into recommendations that you will manage from concept through execution. In this new critical role, you will have a strong influence in how CX strategy is developed within Marqeta and operate in a fast paced, dynamic environment. Your mission will be to champion a culture of intentional design, bridging strategy and delivery and ensuring that the identified pain points result in tangible improvements, delighting our customer base. We work Flexible First. This role can be performed remotely anywhere within the United States. We’d love for you to join us! The Impact You’ll Have Create cardholder journey maps across servicing touchpoints and self-service options (web/app), identifying needed improvements for CX and in support workflows. Analyze VoC data and other unstructured feedback (e.g. agent focus groups, complaints) to identify trends, areas of opportunity and root causes of issues. Develop CX roadmap, including e2e listening posts and new feedback forums/measurement tooling along with AI capabilities. Lead the implementation of systems, processes, service standards and change management efforts across all initiatives recommended and prioritized for deployment that support the CX vision. Act as the champion for the customer perspective within the organization, fostering a customer-centric culture while liaising across Ops, Product, Eng & GTM to implement product, technology and support solutions to priority customer pain points. Partner and lead relationships with key external agencies in partners in support of the CX strategy. Track and report on key performance indicators related to customer loyalty and satisfaction, linking them to business outcomes. Support the development of a CCaaS strategy, solidifying our value proposition for customer service functions for clients. Translate findings, recommendations and progress to senior leadership. Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities . Who You Are Bachelor degree or equivalent education 5+ years of experience in CX, client enablement, customer support, marketing or other client facing role within a fast-paced, service-oriented environment Deeply rooted in customer centricity, with understanding of and empathy for customer needs and perspectives Strong understanding of customer experience frameworks, including journey mapping, service blueprinting, and design thinking Knowledge of CX metrics and VoC methodologies (e.g., NPS, CSAT, CES, FCR) and how they inform strategy Ability to balance strategic thinking with hands on execution in a fast-paced environment Strong analytically with the ability to structure complex problems and enable data-driven decisions Strong communication, collaboration and influence skills with internal and external cross-functional stakeholders Capable of operating autonomously and without an existing playbooks Detail-oriented, organized, and adept at managing competing priorities Nice-To-Haves 3+ years in fintech, banking, payments or financial services operations Experience managing or coordinating with BPO partners and various geographical sites Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia, etc.) Proven success in integrating AI solutions into customer operations from generative AI tooling to agentic implementations Your Manager Katie Clark, Head of Partner Operations & Experience Transformation Recruiter For This Role Agata Wojciechowska Typical Process Application Submission Recruiter phone call Hiring manager video call Virtual “Onsite” consisting of 4-5, 45 min calls Offer! At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you. Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: National: A baseline tier that applies to most of the geographic territory of the United States. Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: National: $123,000-$153,800 Premium: $133,100-$166,400 Premium Plus: $144,700-$180,900 Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible vacation time Retirement savings program with company contribution Equity in a publicly-traded company Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development Family-forming benefits and up to 20 weeks of Parental Leave

Lead network operations team transitioning data centers to cloud-native architecture while maintaining uptime and managing vendor relationships. | 7+ years network engineering with 3+ years leadership, proficiency in Cisco, Palo Alto, AWS networking, and Terraform. | As Marqeta’s Senior Manager, Network Operations, you will lead our Network Operations team through a critical infrastructure modernization initiative. This role combines strategic leadership with hands-on technical expertise as we transition from traditional data center infrastructure toward a more cloud-native architecture while maintaining our industry-leading 99.999% uptime commitment. You'll lead a team responsible for both our AWS-based cloud network infrastructure and physical Points of Presence (POPs) hosted in colocation facilities, driving automation initiatives and architectural evolution while ensuring the reliability our customers depend on. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! Backfill: This position is for an existing vacancy. The Impact You’ll Have Leadership & Team Management Shape the careers of a talented team of network and software engineers by creating an environment where technical excellence and operational mastery go hand in hand Build a high-performance culture where automation, reliability, and continuous improvement aren't just goals — they're the standard Drive talent strategy through performance management, career development planning, and bringing exceptional people into the organization Serve as a connective force across security, platform, and infrastructure teams, turning siloed expertise into unified outcomes Infrastructure Modernization & Strategy Lead a pivotal transformation — moving Marqeta's infrastructure from physical data centers to a cloud-native network architecture that scales with the business Champion automation by leveraging Terraform and infrastructure-as-code practices, meaningfully reducing manual operations and accelerating delivery Own the strategic roadmap for right-sizing our physical POP footprint without ever compromising service reliability Design network solutions that are as secure as they are scalable, directly enabling Marqeta's growth and evolving business needs Technical Operations & Hands-On Engineering Stay sharp at the hardware level — bringing hands-on expertise with Cisco switches, Palo Alto firewalls, and data center infrastructure to every decision you make Architect and optimize AWS cloud networking (VPCs, Transit Gateways, Direct Connect, and beyond), setting the foundation for a resilient cloud presence Protect 99.999% uptime through proactive monitoring, sharp incident response, and a relentless commitment to optimization Be the expert others turn to when complex network issues arise — leading troubleshooting across both cloud and on-premises environments Corporate Network Management Take full ownership of Marqeta's corporate network infrastructure, from our Oakland HQ to every remote office location Oversee the Cisco Meraki platform — wireless access points, security appliances, and network management — ensuring everything just works Deliver secure, reliable Wi-Fi access across all corporate locations, setting the connectivity bar for a distributed workforce Own ISP relationships and circuit management, ensuring our HQ and office locations always have the bandwidth and redundancy they need Partner with the security team to implement and uphold corporate network security policies that protect the business without slowing it down Remove friction for our hybrid workforce — ensuring seamless, consistent connectivity whether employees are on-site or remote Plan ahead, managing corporate network capacity so infrastructure never becomes a bottleneck as Marqeta grows Vendor & Stakeholder Management Cultivate strategic relationships with colocation providers like Equinix and key network hardware vendors, keeping Marqeta's infrastructure competitive Negotiate contracts and SLAs that meaningfully optimize both cost and performance outcomes Translate network strategy into business value by aligning capabilities with cross-functional stakeholder needs Bridge the gap between technical and non-technical audiences — communicating complex concepts and project progress with clarity and confidence Who You Are You bring 7+ years of network engineering experience in production environments and at least 3 years leading and developing technical teams You're a hands-on Cisco expert — deeply comfortable with switching platforms and routing protocols like BGP and OSPF, and confident in your ability to operate at both a strategic and technical level You've architected and managed Palo Alto Networks firewall deployments and understand how network security decisions ripple across an organization You have deep, practical knowledge of AWS cloud networking — VPCs, Transit Gateways, Direct Connect, CloudFront, Route53 — and know how to design for resilience at scale You have a track record of owning and maintaining high-availability networks at 99.9%+ uptime, and you take that standard personally Infrastructure-as-code is part of how you work — you're experienced with Terraform and understand the value of treating infrastructure like software You think in systems and automate by instinct — with a strong foundation in network automation, scripting, and DevOps practices that help your team move faster with fewer errors You're as comfortable in a vendor negotiation or colocation facility conversation as you are in a technical design review You hold a Bachelor's degree in Computer Science, Information Systems, or have built equivalent expertise through hands-on experience Nice-To-Haves Experience working in payments, financial services, or another highly regulated industry — you already understand what it means to operate in a high-stakes compliance environment Familiarity with PCI-DSS or other compliance frameworks, and how they shape network design and security decisions Industry certifications such as CCIE, CCNP, PCNSE, or AWS Advanced Networking that demonstrate your depth of expertise Hands-on experience with network observability tools and practices, and a habit of using data to stay ahead of issues before they become incidents A background in leading infrastructure modernization or cloud migration initiatives — you've navigated the complexity before and know how to bring teams along for the journey Experience with SD-WAN technologies and an understanding of how they fit into a modern, distributed network architecture Typical Process Application Submission Recruiter phone call Hiring manager video call Virtual “Onsite” consisting of 4-5, 45 min calls Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: $177,100 - $221,400 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible vacation time Retirement savings program with company contribution Equity in a publicly-traded company Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development Family-forming benefits and up to 20 weeks of Parental Leave

Automate AWS Aurora lifecycle and build resilient database solutions with 24x7 on-call rotation. | 5+ years backend engineering with cloud-native databases, Python, IaC, CI/CD, and performance tuning. | As Marqeta’s Senior Cloud Database Engineer, you will join our Cloud Database Engineering team wherein you will be responsible for all databases that power Marqeta’s card issuing platform. You’ll be at the heart of all things Databases: automating the lifecycle of AWS Aurora instances, working closely with application teams to analyze Database performance and innovating in building Marqeta’s next-generation, highly available and resilient Database solutions. Marqeta’s platform supports high cardholder availability across multiple regions globally, serving over 5 billion transactions annually. The Cloud Database Engineering team operates at the center of everything Marqeta does, and there is endless opportunity to make a sizable impact across your team and the whole business. We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here. The Impact You’ll Have Be part of a 24x7 on-call rotation supporting all services the Database Engineering teams owns Contribute to the technical vision for database engineering in maintenance and Cloud migration of the relational and non-relational databases used at Marqeta. Contribute to the design of high availability and disaster recovery solutions for database architecture Work on initiatives including but not limited to platform architecture, database partitioning, sharding, and the continuous evolution of the database footprint to support business growth. Keep automation as the primary focus and ensure the design is tightly coupled with various automation to reduce manual work Work with the engineers from various teams to execute on short- and long-term technical vision. Work on the root cause analysis, remediation and document efforts to effectively minimize incidents. Write clear design documents and articulate technical decisions and trade-offs to peers and stakeholders. Contribute to monitoring and alerting practices using tools like Datadog. Mentoring junior engineers and contributing to team standards. Who You Are 5+ years experience as a backend engineer and a Bachelor's degree. In lieu of a degree, 7+ years of relevant experience may suffice. Experienced with cloud native databases (AWS preferred), including transactional RDBMS such as Aurora, MySQL, and Postgres, as well as NoSQL databases such as DynamoDB or MongoDB. Experienced in cloud based high availability, disaster recovery, and distributed systems including replication and failover. Experienced in IaC, automation and orchestration tools (Terraform, AWS Step Function, etc.). Experienced CI/CD — pipelines, job runners, deployment automation Solid understanding of database administration: internals, query tuning, indexing, and performance metrics. Proficient in Python. Experience with Linux commands and shell scripting Experienced in monitoring and observability tools: Datadog preferred Strong sense of ownership — you follow through, raise issues proactively, and take accountability for your work. Curious and committed to continuous learning — you actively keep up with industry trends and apply new knowledge to your work. You have a team-oriented approach – can effectively work on a project and cross-functionally with other teams. Nice-To-Haves Logical/physical migrations + blue-green switchovers (current strategic work) Database fleet management. AI tooling fluency Basics in Java Experience with payments or the FinTech space Experience with ProxySQL and/or RDS Proxy Your Manager Oana Goilav, Manager, Software Engineering Recruiter For This Role Prashant S Typical Process Application Submission Recruiter phone call Hiring manager video call Virtual “Onsite” consisting of 4-5, 45 min calls Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to the below tier within the United States: National: A baseline tier that applies to most of the geographic territory of the United States.. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: National: 144,100 - 180,100 USD We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible time off – take what you need Retirement savings program with company contribution and after tax contributions Equity in a publicly-traded company and an Employee Stock Purchase Program Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave Free therapy sessions, financial and professional coaching, and legal advice Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development Through Flex First, the freedom to live and work wherever you and your family thrive

Define and drive the architecture of mission-critical systems while leading large-scale, cross-functional initiatives. Act as a technical advisor to senior leadership and mentor engineers to raise the technical bar across the organization. | Candidates should have 10+ years of hands-on software engineering experience, particularly in designing complex distributed systems. Experience in the payments or FinTech space and strong proficiency across multiple technology stacks is essential. | Marqeta is looking for a talented Principal Software Engineer to shape the future of our Customer Experience & Developer Experience (CXDX) platform. This highly strategic role combines deep technical expertise with organizational leadership and influence. You will architect and deliver software solutions spanning our Connected App Ecosystem; including White Label Apps, Marqeta Dashboard, Live Agent Portal, Docs, IVR, and UX Toolkit SDKs with an emphasis on reliability, scalability, and a unified developer and end-user journey. This role is central to Marqeta’s transformation from powering individual products to scaling platform-wide solutions that define how we build, launch, and manage financial services. The CXDX org builds the connective tissue of Marqeta’s platform: the White Label Apps, Marqeta Dashboard, Live Agent Portal, documentation, SDKs, and support systems that enable faster integration, smarter launches, and scalable operations. We ensure Marqeta remains the most developer-friendly and trusted platform in embedded finance. We work Flexible First. This role can be performed remotely within the United States. We’d love for you to join us! The Impact You'll Have Define and drive the architecture of mission-critical systems, setting long-term technical direction and ensuring scalability, security, and sustainability across the platform. Lead large-scale, cross-functional initiatives that span multiple teams and domains, ensuring alignment with business priorities and delivering high-impact outcomes. Serve as a technical advisor to senior leadership, providing insight on technical risks, trade-offs, and innovation opportunities that shape product and business strategy. Raise the technical bar across the organization by mentoring engineers at all levels, fostering a culture of technical rigor, collaboration, and continuous learning. Partner with engineering managers and product leaders to ensure roadmap decisions align with architectural goals and long-term scalability. Actively influence and contribute to the creation and evolution of the company’s engineering principles, tooling, and standards. Conduct technical deep-dives into system architecture, identifying opportunities for performance improvements, technical simplification, and operational efficiency. Represent engineering in key cross-functional forums, helping the organization navigate complex decisions around infrastructure, platform capabilities, and product development. Act as a steward of engineering quality—promoting clean code, reliable systems, robust testing, and sustainable development practices. Drive innovation across teams, leading explorations of emerging technologies and ensuring Marqeta remains on the forefront of industry standards and capabilities. Who You Are 10+ years of hands-on software engineering experience, with a track record of designing and delivering complex distributed systems at scale. 3+ Experience with payments or the FinTech space. Strong experience across multiple technology stacks (e.g., Java, Python, Go, ReactNative, Swift, Khotlin) and proficiency in designing scalable APIs, microservices, and cloud-native applications. Demonstrated ability to drive architectural decisions that balance short-term trade-offs with long-term goals. Proven leadership in complex initiatives spanning infrastructure, product development, and platform evolution. Excellent communication and influencing skills, with the ability to engage both technical and non-technical audiences. Experience shaping technical strategy and mentoring senior staff and principal engineers across multiple domains and teams. Adept at solving ambiguous problems, balancing innovation with execution, and leading teams through change and complexity. A passion for system reliability, observability, and building secure, maintainable systems. Strong understanding of regulatory and security requirements in the financial domain is a plus. Nice to haves Hands-on experience with AWS, Kubernetes, and other modern cloud platforms. Experience with Terraform and infrastructure-as-code practices. Expertise in containerization and orchestration tools. Familiarity with AI assistants (Amazon Q, Bedrock RAG, Hemingway) and integrating them into dev workflows. Track record of influencing technical direction across a large engineering org or multiple product lines. Contributions to open source or industry thought leadership. Your Manager Sarah Dulski – Sr. Director, Customer & Developer Experience Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: National: A baseline tier that applies to most of the geographic territory of the United States. Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: National: $206,100 - $257,600 Premium: $223,100 - $278,900 Premium Plus: $242,500 - $303,100 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible time off – take what you need Retirement savings program with company contribution and after tax contributions Equity in a publicly-traded company and an Employee Stock Purchase Program Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave Free therapy sessions, financial and professional coaching, and legal advice Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development