MPOWERHealth

Manage and improve client experience strategies, analyze client feedback, and collaborate with healthcare teams to optimize revenue cycle processes. | Extensive experience in healthcare revenue cycle management across multiple care settings, strong data analysis skills, and proven leadership in client relations. | Overview Job Summary: The Clinical Client Success Manager must have an in-depth understanding of revenue cycle management (RCM), with historical experience across multiple care settings, including Emergency Rooms (ER), Ambulatory Surgery Centers (ASC), and Hospitals. This ensures a well-rounded understanding of the diverse areas we touch and the ability to effectively support our clients. The role requires strong data analytics knowledge, critical thinking skills to analyze processes, and a keen eye for identifying problems while presenting long-term solutions. In addition, exceptional customer service and communication skills are essential when engaging with physician customers and stakeholders. This position requires a professional individual with a proven track record of demonstrated leadership. The ideal candidate must be able to prioritize job responsibilities and demands, execute contractual agreements, and provide day-to-day management and operational support of management services. Finally, a Client Success Manager must be flexible, proactive, and disciplined to work both independently and as part of a team in a remote environment. Responsibilities Essential Job Duties and Responsibilities: Lead client experience strategies and initiatives across departments Manage and support cross-functional teams to improve customer engagement Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement Collaborate with internal teams to address issues and implement innovative solutions Utilize client experience tools and platforms to streamline communication and monitor satisfaction Ensure compliance with relevant healthcare policies, including the Federal No Surprises Act Develop and maintain strong relationships with clients and stakeholders Present findings and recommendations to leadership with a focus on continuous improvement Qualifications Bachelor’s degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field. Proven experience in customer service, client relations, project management, or client experience roles. Extensive historical experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces, with a strong understanding of processes across multiple care settings. Demonstrated success in managing teams or projects focused on client experience. Experience in the healthcare industry, specifically with the Federal No Surprises Act. Proficiency with client experience software and CRM tools. Strong data analysis skills with the ability to extract insights from client feedback and metrics. Excellent verbal and written communication skills. Problem-solving mindset with the ability to develop and implement client-focused solutions. Perks & Benefits: Fully Remote – Work from anywhere within the United States with reliable high-speed internet Multiple medical plan options Health Savings Account with company contributions Dental & vision coverage for you and your dependents 401k with Company match Vacation, sick time & Company paid holidays Company wellbeing program with health insurance incentives What’s Next? If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.

The QA Engineer III will design and execute comprehensive end-to-end testing strategies while establishing QA processes. They will also mentor team members and ensure the quality of complex distributed systems. | Candidates should have over 10 years of QA engineering experience, particularly with full stack and SaaS platforms. Strong understanding of web technologies and hands-on experience with automated testing tools is essential. | Overview HaloMD Who We Are: HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements. Job Summary We are seeking a QA Engineer III with strong experience testing full stack and SaaS applications, as well as building and leading QA teams. This role will be responsible for designing and executing comprehensive end-to-end testing strategies, establishing QA processes, mentoring team members, and ensuring the quality of complex distributed systems that process high volumes of information daily. Responsibilities Essential Job Duties and Responsibilities Design, implement, and maintain test plans for full stack applications (UI, API, backend, and integrations). Develop and execute manual and automated tests to ensure quality at every layer of the stack. Lead end-to-end testing efforts, covering authentication, workflows, APIs, data consistency, and third-party integrations. Partner with Engineering, Product, and DevOps teams to improve software delivery and deployment pipelines. Build and mentor a high-performing QA team, including hiring, training, and setting testing standards. Define and track quality metrics that can be used to measure the overall effectiveness of the employed test strategy. Advocate for testability, quality practices, and continuous improvement across the organization. Own the strategy for regression testing, load/performance testing, and release validation. Champion best practices for SaaS application testing, including multi-tenant, role-based access, data integrity, and upgrade paths. Qualifications Education and/or Experience 10+ years of QA engineering experience, including direct work with fullstack and SaaS platforms. Strong understanding of web technologies (HTTP/S, REST APIs, frontend frameworks, databases, microservices). Hands-on experience writing automated tests (e.g., Selenium, Cypress, Playwright, Postman/Newman, pytest, etc.). Familiarity with CI/CD pipelines and integrating tests into automated builds. Prior experience building or scaling a QA team is highly desirable. Solid grasp of software engineering principles — not just "click testing" — and experience thinking through system behaviors. Experience testing cloud-native applications (AWS, Azure, or GCP) is a plus. Strong communication skills, with the ability to advocate for quality across technical and non-technical teams. As a Level IV QA Engineer, you will be expected to be able to both take direction from management and senior developers, as well as anticipate necessary efforts and be self-directed when appropriate. You will also be called upon to assist in interviewing potential test talent, and lead and mentor testers junior to yourself in best practices. Preferred Qualifications Experience working in Agile/Scrum environments. Exposure to security testing and data privacy considerations (especially for HIPAA, GDPR, or similar frameworks). Familiarity with performance testing tools (e.g., JMeter, k6). Perks & Benefits: Fully Remote – Work from anywhere within the United States with reliable high-speed internet Multiple medical plan options Health Savings Account with company contributions Dental & vision coverage for you and your dependents 401k with Company match Vacation, sick time & Company paid holidays Company wellbeing program with health insurance incentives What’s Next? If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard. #IND123