MPF Federal

Designing and delivering custom AI applications leveraging Microsoft ecosystem, including full-stack development, data pipelines, and AI model training. | Experience with Microsoft 365, Copilot Studio, Power Platform, full-stack frameworks, and NLP classification models; strong problem-solving and collaborative skills. | We are seeking a skilled developer to help design and deliver custom AI applications for federal and private clients as well as internal learning applications leveraging the Microsoft ecosystem. COMPENSATION: $150k-$180k (Depends on verified experience) The ideal candidate will have experience building end-to-end solutions with M365, Copilot Studio, and the Power Platform, while also bringing strong full-stack development expertise and a background in applied AI. Copilot Studio Integration: Building and maintaining conversational workflows using Microsoft Copilot Studio to connect workers and learners with LLM-powered support. Data Capture & Processing: Designing mechanisms to harvest and process data from user prompts and interactions across M365 applications. Classification Model Development: Building and training NLP-based classification models that accurately assign user prompts to topics within external taxonomies. Data Repositories: Creating backend systems that compile user activity into various formats, reports, and other applications. Analytics & Dashboards: Developing APIs and leveraging Power BI to deliver user analytic dashboards. Full Stack Delivery: Owning the architecture, including front-end UI, back-end services, and data pipelines that powers various applications. Why Join Us? Work on cutting-edge AI initiatives with real-world impact in both federal and private sectors. Collaborate with a passionate team driving innovation in learning and workforce solutions. Opportunity to shape the future of AI-powered applications at MPF. Proven experience developing and deploying applications within the Microsoft ecosystem (M365, Copilot Studio, Power Platform). Strong proficiency in modern full-stack frameworks (e.g., React, Node.js, Python, or equivalent). Hands-on experience building and training classification models (NLP preferred). Demonstrated ability to integrate data pipelines with analytics tools such as Power BI. Familiarity with taxonomy mapping, data rollups, and workforce/learning systems is a plus. Strong problem-solving skills with the ability to deliver in a collaborative, iterative environment. MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Providing excellent customer service, coordinating transportation, and ensuring client satisfaction. | High school diploma, computer proficiency, customer service experience, ability to multi-task, and a quiet workspace. | MPF Federal is seeking a Customer Service Representative to work remotely with strong customer service experience; must be computer savvy - able to maneuver between multiple windows, and application systems simultaneously, ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook; High-Speed Internet / direct connection to a modem and distraction-free area to work / professional background a must. This position has a start date of January 26, 2026 Compensation starting at $15.00 per hour - Depends on a variety of factors and SCA determination. Responsibilities include but are not limited to: · Provides excellent Customer Care to our Veterans and Providers · Answer incoming phone calls from customers and identify the type of assistance the customer needs. Requires some Veteran and Provider outreach as needed. · Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems · Assist customers in navigating CCN websites while encouraging and reassuring them to become self-sufficient in using our tools · Respond to questions from In-Network providers to verify Veteran benefits. · Ensure patient confidentiality with the handling of all patient health information and records · Research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller. · Communicate all issues with leader · Respond to or refer incoming calls in a prompt, pleasant, and professional manner · Remain in the call queue at all times unless permission to leave is approved · Process requests in a timely fashion · Work effectively in a structured, production environment · Adhere to daily schedules and assignments · Policy/process identification and improvement · Ongoing quality improvement for Veteran and Provider interactions · Maintain strict member and company confidentiality · Perform other related duties as assigned Qualifications: · High School Diploma / GED (or higher) · Ability/Flexibility to work any of our 8-hour schedules during regular business hours of 6am-7pm CST, Monday – Friday. · 2+ years of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital, or medical/dental provider office, appointment scheduling, etc. · Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.) · Proficient in Microsoft Office suite · Must have a workspace in the home with a door and no distractions · Ability to multi-task · Metric focused & ability to consistently meet productivity standards · Typing Test = 35 WPM to qualify for Soft Skills · Excellent verbal and written communication skills including strong telephone etiquette and interpersonal skills · Engaging/ outgoing personality · Strong customer service skills · Exhibit solid organizational skills, flexibility, time management, and attention to detail in a goal-orientated environment · Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools · Must be computer saavy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook · Past customer call center experience desired · Past experience working in a metric production-based environment a plus MPF Federal is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

The Clinical Support Coordinator is responsible for ensuring the quality of clinical service through the evaluation of Compensation and Pension document requests. This role involves timely review of claims files and collaboration with various team members to meet production and quality standards. | Candidates must have completed an accredited Medical Assistant program and hold current certification. A minimum of 5 years of experience in healthcare and proficiency in healthcare documentation and terminology are also required. | MPF Federal is seeking a Clinical Support Coordinator (CSC) [Medical Assistant] who is responsible for assuring the quality of clinical service is maintained through evaluation of Compensation and Pension document requests and approving order requests. Determines the appropriate Disability Benefit Questionnaires (DBQ) to assign to specified health conditions identified during order request review. Accurate review of the claims file and correctly labeling relevant evidence ensures pertinent information is identified during claims file bookmarking, alerting Providers and allowing timely and accurate completion of the DBQs by the examiner. The CSC is responsible for timely work, positively affecting the life-cycle of the order. The CSC will collaborate with subject matter experts (SME), CSCII, Leads, and Supervisors to ensure completion of work aligns with established production and quality standards. COMPENSATION: $17.75 Training Class schedule is 09/29/25 – 10/24/25, Monday – Friday 8:00am-4:30pm CST Post training shifts effective the week of 10/27/25 are Monday – Friday 9:00am-6pm CST Key Responsibilities: Conduct accurate and timely review of records Evaluate and interpret order requests Quality set-up of order request to aid Provider in exam review Claims file review and identification of relevant evidence Quality claims file bookmarking to aid Provider in exam review Request clarification for errors and/or requests not meeting contractual requirements Identify trends of new or changing order items Participates in projects and team meetings Perform detailed work with a high degree of accuracy Maintains confidentiality of sensitive information Conduct task completion via automated workflows Physical and Mental Demands Work assigned shift, occasional overtime may be required dependent on business need Remain in a stationary position, often standing or sitting, for prolonged periods Prolonged use of employer provided office equipment such as a computer/laptop and monitor computer screens Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components Unauthorized peripheral equipment (e.g. monitor, keyboard, mouse) may not be connected to employer provided equipment Code of Conduct Dress Code: While this is a work from home option we do expect certain standards for attire Business casual please (tops and bottoms are required) Dependent care Alternate care is required for dependents Children should not be in the background or the same room Distractions Minimize interruptions such as people, pets, personal cell phone Professional demeanor and use of company resources Adequate office space Closed and locked door are a requirement Completion of an accredited Medical Assistant program and current certification (CMA) from an accredited certifying body or Associate's or Bachelor's degree in a related field (e.g., Healthcare Administration, Medical Assisting). Minimum 5 yrs experience in healthcare Must be able to type 40 WPM - A testing link will be provided. Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills Ability to identify lab results and ancillary services Ability to interpret medical documentation Experience working in an Electronic Medical Record system Ability to work Monday – Friday 9:00am-6pm CST Knowledge of healthcare documentation and terminology Ability to anticipate potential problems and explore solutions collaboratively Demonstrates a coachable mindset and ability to remain focused Proficiency in healthcare documentation and terminology Excellent written, verbal, and interpersonal communication skills Strong multitasking and teamwork skills Ability to perform detailed work with a high degree of accuracy Knowledge of CPT and ICD coding Experience with traumatic brain injuries, neuropsychological testing, or behavioral health Home health, Military or hospice care experience Knowledge and previous use of: Browsers such as Chrome, Edge, etc Search engines such as Google, MSN, Yahoo etc SharePoint Common keyboard/computer commands Copy Paste Insert Differentiation of right vs. left click Drag and Drop Proficiency with Microsoft Suite Outlook OneNote WORD/Excel Teams Previous experience with an EMR/HER system Experience with a virtual learning platforms Video conferencing platforms: Microsoft Teams, Zoom, WebEx Screen sharing Ability to self-troubleshoot MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Support project teams in completing clinical research projects and manage portions of projects under supervision. Coordinate clinical trial activities, maintain project documentation, and communicate with clients and site personnel to ensure project needs are met. | A Bachelor's degree in science, health, or a related field is required, with a Master's preferred. Two or more years of relevant experience in clinical research, familiarity with FDA and GCP regulations, and strong organizational and communication skills are essential. | MPF Federal is seeking a Research Specialist to support project teams in completion of commercial and government clinical research projects. Perform duties with supervision by clinical research managers and project managers. May manage portions of projects under supervision of more experienced research staff. Create, review, and maintain project documentation according to project requirements. Coordinate clinical trial start-up activities and on-going active trial requirements. Investigate problems and resolve or recommend solutions. Coordinate with clients, sponsors, and site personnel to ensure project needs are met. COMPENSATION: $55,000.00 - $65,000.00 Annually This position is remote; however, the person should reside in the Bethesda, MD area. Essential Duties: Demonstrate a thorough understanding of the application of basic clinical research methodologies to meet protocol and regulatory requirements. Develop client materials according to project requirements, including but not limited to, project-specific documentation, operating procedures, standards, and work flows. Monitor project changes to ensure documentation and systems/software conforms to new requirements. Process incoming and outgoing project materials to monitor, verify, and track receipt of documentation and ensures appropriate distribution of materials to internal and external research personnel and sites. Execute assigned portions of clinical studies. Carry out activities while optimizing efficiency, quality and consistency, while maintaining compliance with SOPs, policies and procedures. Coordinate the activities of smaller, well-defined projects. Communicate with clients, sponsors, and site personnel to ensure project needs are met. Compile data, track, analyze and prepare reports including project status, project summaries, and recommendations. Support data management activities. Work with clients and internal subject matter experts to develop database specifications. Document specifications and obtain approvals. Perform data management activities as needed. Prepare general correspondence, agendas and meeting minutes, reports, and other project-specific documentation. Ensure review, approval, and distribution to internal staff and external project participants. Provide logistical support for committee meetings and DSMB meetings, including planning, arrangements, travel and post-meeting activities and writing reports. Design build, and update spreadsheets and other tracking tools. Recognize which decisions may have a consequential effect on the Project and make decisions based on experience, skill, and situation, consulting with and/or informing others as appropriate. Maintain clinical research files and related documents. Demonstrate a thorough understanding of company policies, procedures, and standards. Ensure work is completed on time and is of the highest quality. Perform related duties as assigned. Bachelor’s degree in science, health, or related field. Master's degree preferred. Two or more years of relevant experience. Previous experience within a pharmaceutical company, CRO, clinical site or within NIH is desirable. Familiarity with FDA and GCP regulations required. Knowledge of Microsoft Office tools such as Word, Excel, and PowerPoint. Experience using data management systems preferred. Must be comfortable working in fast-paced environment and managing a heavy workload and multiple projects with competing priorities, with the ability to switch priorities quickly as needs change. Exceptional interpersonal skills and written and verbal communication skills. Good decision-making and problem-solving skills. Strong organizational skills; accurate and detail-oriented. Demonstrated technical skill and expertise as it pertains to clinical research support. MPF Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

The Clinical Support Coordinator is responsible for ensuring the quality of clinical service through the evaluation of Compensation and Pension document requests and approving order requests. This role involves accurate review of claims files and collaboration with various team members to meet production and quality standards. | Candidates must have completed an accredited Medical Assistant program and hold current certification, along with a minimum of 5 years of experience in healthcare. Proficiency in healthcare documentation, excellent communication skills, and experience with electronic medical records are also required. | MPF Federal is seeking a Clinical Support Coordinator (CSC) [Medical Assistant] who is responsible for assuring the quality of clinical service is maintained through evaluation of Compensation and Pension document requests and approving order requests. Determines the appropriate Disability Benefit Questionnaires (DBQ) to assign to specified health conditions identified during order request review. Accurate review of the claims file and correctly labeling relevant evidence ensures pertinent information is identified during claims file bookmarking, alerting Providers and allowing timely and accurate completion of the DBQs by the examiner. The CSC is responsible for timely work, positively affecting the life-cycle of the order. The CSC will collaborate with subject matter experts (SME), CSCII, Leads, and Supervisors to ensure completion of work aligns with established production and quality standards. COMPENSATION: $17.75 Training Class schedule is 09/29/25 – 10/24/25, Monday – Friday 8:00am-4:30pm CST Post training shifts effective the week of 10/27/25 are Monday – Friday 9:00am-6pm CST Key Responsibilities: Conduct accurate and timely review of records Evaluate and interpret order requests Quality set-up of order request to aid Provider in exam review Claims file review and identification of relevant evidence Quality claims file bookmarking to aid Provider in exam review Request clarification for errors and/or requests not meeting contractual requirements Identify trends of new or changing order items Participates in projects and team meetings Perform detailed work with a high degree of accuracy Maintains confidentiality of sensitive information Conduct task completion via automated workflows Physical and Mental Demands Work assigned shift, occasional overtime may be required dependent on business need Remain in a stationary position, often standing or sitting, for prolonged periods Prolonged use of employer provided office equipment such as a computer/laptop and monitor computer screens Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components Unauthorized peripheral equipment (e.g. monitor, keyboard, mouse) may not be connected to employer provided equipment Code of Conduct Dress Code: While this is a work from home option we do expect certain standards for attire Business casual please (tops and bottoms are required) Dependent care Alternate care is required for dependents Children should not be in the background or the same room Distractions Minimize interruptions such as people, pets, personal cell phone Professional demeanor and use of company resources Adequate office space Closed and locked door are a requirement Completion of an accredited Medical Assistant program and current certification (CMA) from an accredited certifying body or Associate's or Bachelor's degree in a related field (e.g., Healthcare Administration, Medical Assisting). Minimum 5 yrs experience in healthcare Must be able to type 40 WPM - A testing link will be provided. Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills Ability to identify lab results and ancillary services Ability to interpret medical documentation Experience working in an Electronic Medical Record system Ability to work Monday – Friday 9:00am-6pm CST Knowledge of healthcare documentation and terminology Ability to anticipate potential problems and explore solutions collaboratively Demonstrates a coachable mindset and ability to remain focused Proficiency in healthcare documentation and terminology Excellent written, verbal, and interpersonal communication skills Strong multitasking and teamwork skills Ability to perform detailed work with a high degree of accuracy Knowledge of CPT and ICD coding Experience with traumatic brain injuries, neuropsychological testing, or behavioral health Home health, Military or hospice care experience Knowledge and previous use of: Browsers such as Chrome, Edge, etc Search engines such as Google, MSN, Yahoo etc SharePoint Common keyboard/computer commands Copy Paste Insert Differentiation of right vs. left click Drag and Drop Proficiency with Microsoft Suite Outlook OneNote WORD/Excel Teams Previous experience with an EMR/HER system Experience with a virtual learning platforms Video conferencing platforms: Microsoft Teams, Zoom, WebEx Screen sharing Ability to self-troubleshoot MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.