Motorola Solutions Inc

Lead end-to-end deployment of Next Generation 911 solutions managing project lifecycle, schedules, quality, stakeholder communications, and budgets. | Requires high school diploma and 2+ years software application experience with skills in project management, budgeting, quality assurance, and stakeholder communication. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we support customers so they are always ready for those critical moments. As part of our commitment to "Solving for safer," our team builds and connects technologies to help protect people, property, and places. We unify voice, video, and data feeds to deliver the overarching perspective required to make decisions with greater focus, accuracy, and speed. Within the emergency call handling division, we design and deploy next-generation solutions that fundamentally transform public safety operations from reactive to proactive. Job Description We believe that everything starts with our people. In this role, you will lead the end-to-end deployment of a cutting-edge suite of Next Generation 911 (NG911) solutions. As an imaginative and confident team player, you will work within a people-first culture where you can pursue your passion and maximize your impact. This critical position empowers you to collaborate directly with first responders and enterprise partners, driving complex, multi-stakeholder projects to successful completion to help communities thrive. Key Responsibilities: Project Integration & Lifecycle Planning • Manage the full project lifecycle from initiation through closing by applying comprehensive PMBOK methodology standards • Develop and execute a master project plan using automated project management tools to control project scope, charter development, and integrated change tracking • Oversee successful software system implementation, configuration, and formal operational hand-off to the post-deployment support organization Schedule & Quality Management • Initiate, generate, and maintain intricate master project schedules utilizing a detailed Work Breakdown Structure (WBS) • Conduct routine status reviews to assess actual baseline progress, manage system milestones, and handle the transition from legacy systems to cloud-ready deployments • Align all deployment workflows with designated Quality Assurance processes to help provide mission-critical reliability for enterprise environments Stakeholder Communications & Finance • Serve as the central point of contact to build trust and facilitate alignment across customers, subcontractors, and cross-functional teams • Lead formal project kick-offs, steering committee reviews, and status meetings to connect technical teams with non-technical stakeholders • Oversee project budgets, tracking financial milestones, margin health, cost analysis, and project risk mitigation strategies . Basic Requirements • High School diploma • 2+ years of software application experience Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. Skills: Budget Management, Cloud Computing, Cost Analysis, Cross-Functional, Customer Support/Service, Finance, High School Diploma, Incentive Programs, Project Control, Project Lifecycle, Project Management Body of Knowledge (PMBOK), Project Management Software, Project Planning, Project Schedule, Project Tracking, Project/Program Management, Psychiatry and Mental Health, Public Safety, Quality Assurance Methodology, Quality Management, Risk Management, Stock Purchase Plans, Systems Administration/Management, Team Player, Willing to Travel, Work Breakdown Structure (WBS) About the Company: Motorola Solutions Inc

Manage customer portfolio to drive product adoption, workflow optimization, and long-term loyalty. | 3-5 years customer success experience, high school diploma or bachelor's degree, legal US work authorization. | Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter. Our team ensures that the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty. Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer's strategic priorities. CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships. We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions as a strategic, long-term partner. Job Description The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions' hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy. As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios. You will play a critical role in: • Reducing Time to First Value for new deployments. • Moving customers through increasingly advanced usage tiers. • Identifying risks to adoption and retention early and driving mitigation plans. • Surfacing expansion and cross-sell opportunities based on usage and outcomes. Customer Engagement & Adoption: • Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio. • Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs. • Ensure customers and key work partners clearly understand the "why behind the buy" and that configurations align to their operational goals and workflows. • Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows. Workflow Maturity & Value Realization: • Apply a "Good-Better-Best" framework to guide customers from basic use to advanced, integrated workflows. • Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices. • Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness). • Document and communicate customer success stories, including measurable impacts and operational improvements. Health Monitoring & Risk Management: • Monitor account health via adoption, license activation, utilization, and customer feedback data. • Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams. • Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution. Cross-Functional Collaboration: • Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal. • Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends. • Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments. Expansion & Growth Identification: • Listen for gaps in capabilities, emerging needs, and manual workflows that can be improved with complementary products and features. • Identify whitespace and expansion opportunities (upsell / cross-sell) and partner with Sales to progress them, grounded in demonstrated value and strong adoption. Preferred Qualifications: • Public Safety / Government Technology Experience: Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments. • Customer Success & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction). • Data & Tools Fluency: Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends. • Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps. • Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers. Travel Requirements: • Up to 30-40% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration. Target Base Salary Range: $90,000 - $100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Required Skills: • High School diploma, Bachelor's Degree in Business, Communications, Public Safety, Information Technology, or experience working with SaaS, cloud, or mission-critical technology products required. • 3-5+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role. • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-JM3 #LI-REMOTE Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!

Lead and deliver communication system projects on schedule, budget, and quality while managing teams and stakeholders. | Bachelor's degree with 3+ years project management experience, PMP desired, proficiency in PM tools, and ability to travel regionally. | Job Description NOTE: This will be a remote position must be willing to travel regionally 25-50% of the time Scope of Responsibilities/Expectations: Project Manager (PM) is responsible for the implementation of Communication System Projects and will act and be recognized as the leader / focal point for all aspects of assigned project(s). Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction. Must be able to utilize PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc) to analyze complex issues and develop resolutions for any issues related to assigned project(s). The PM is responsible for allocating all necessary resources to meet project objectives, corporate financial, and customer satisfaction goals. The project manager is responsible for direct communication to the customer's organization and relevant senior stakeholders internally by conducting project reviews throughout the life of the project. In addition, the project manager is responsible for the overall pre-tax profit of all projects. Responsibilities: • Leads large programs or portions of very complex programs. Directs and coordinates the work activities of the project team. • Demonstrates a firm understanding of all nine areas of PMBOK project management and has expertise in two areas. Experienced in running project phases. Is able to oversee development of the complete project plan. Is able to establish, track, and audit project budgets, analyze variances and develop action plans as required. • Represents the organization on projects and may perform in project leadership role. • A project manager is accountable for accomplishing the stated project objectives within the stipulated time period and budget. Ensures that the three constraints (quality, cost and time) that face every project are properly managed. • Involved in the recruitment and management of project staff including project reporting, administration and communication. Specific Knowledge/Skills: • Experience with at least one of the following: Public Safety communications systems, Cellular infrastructure, Military communications, Civil construction or IT Networks • Proficient in Microsoft Office (WORD, Excel, PowerPoint & Project) • PMP is desired. Certified Associate in Project Management (CAPM) and/or a PM Masters Certificate is a plus. • Understanding of two-way radio / cellular infrastructure communications products, services, and systems is a plus. • Understanding of local public safety customers, such as police, fire, and emergency medical services is a plus. • Must be a self-motivated team player able to work effectively with general guidance toward objectives. • Must have excellent interpersonal, presentation, and negotiation skills Target Base Salary Range: $100,000 - $110,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-NJ1 #LI-REMOTE Basic Requirements • Bachelors and 3 years of experience in a Project Management Capacity • OR 5-7 years of experience in a Project Management Capacity • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!

Lead and manage a team of HR Business Partners, develop and implement HR strategies, drive talent management and organizational effectiveness, provide consultative support to leaders and employees, and deliver people analytics and HR operational activities. | Requires 10+ years HR experience with 5+ years managing HR Business Partners, global experience, strong business acumen, Workday knowledge, PHR/SHRM-CP certification, and ability to partner with executive leadership. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions HR Business Partner team provides support to senior leaders, managers, and employees around the world. Our business is dynamic, innovative and at the forefront of the industry - and our HR team mirrors this in every aspect. Working at Motorola Solutions on the HR team will give you an opportunity to truly partner with exceptional leaders to ensure we provide world-class public safety support across the globe. It's been an exciting year of transformation and we are looking for an energized team player that wants to help continue to drive significant changes that are truly making an impact to our company's success! Job Description NOTE: This is a hybrid role - Candidate must reside in the Allen, TX area with the ability to work from the Allen, TX office as needed. The Sr Manager - HR Business Partner will perform a variety of activities including but not limited to: • Manages a team of HR Business Partners • Provides comprehensive HR support by developing and implementing HR strategies for their client groups. • Diagnoses organizational effectiveness gaps, designs and deploys interventions that enhance organizational effectiveness, manages financial considerations and business/employee risk. • Drives the talent management processes. • Engages and utilizes HR core platforms as needed to obtain consultative support and common tools, systems, and processes. • Performs operational activities in the area of selection, training, employee relations, compensation, benefits and systems. • Partners directly with employees, managers, and business leaders to resolve HR issues. • Provides relevant and timely people analytics to the business. • Partners with all areas and levels of Motorola Solutions (MSI) to provide resolution along with longer term root cause analysis of why issue occurred, make recommendations and drive improvement initiatives • Provides counsel to employees and management in the areas of talent acquisition, leadership, employee relations, talent management, performance management, rewards, and recognition • Aligns support with HR and business strategy to recommend and implement actions that will support initiatives from an employee experience and business goal perspective • Participates in (and in some instances lead) key projects/initiatives (e.g. merit and bonus process, acquisitions, job code cleanup, market benchmarking, etc.) and successfully drive to closure • Develops a thorough understanding of our company's strategy, business operations, culture and competition with particular knowledge around key HR functions • Works with other members of the Global HR team to identify and implement business process improvements • Ensures the consistent application of (and compliance with) HR and company policies, processes and systems • Partners closely with other COE's (e.g. Talent Management, Rewards, Talent Acquisition, Benefits, Employee Relations, etc.) • Works collaboratively with leadership and COE's for organizational changes • Builds strong working relationships within other areas of HR to gain and share knowledge of changes, new programs, policies, etc. with employees and managers • Conducts exit interviews and provides off-boarding support to employees • Produce, analyze and present data driven solutions to the business and other areas of HR Specific Knowledge/Skills • Proven track record of successful partnership with Executive level leaders • Strong presentation and facilitation skills required • PHR, SHRM-CP or equivalent professional certification is a plus • Strong business acumen and HR experience with a proven track record as a HR partner in a large and dynamic organization • Proven track record of taking analytics and diagnosing areas of concern for resolution • Skills in assessing the current levels of performance in the organization and building programs to address gaps • Knowledge of HRIS systems; Workday preferred • Ability to balance multiple priorities, work under pressure within established time constraints, meet deadlines and objectives, and proactively take a customer service approach to activities • Strong problem resolution skills and the ability to effectively respond to questions and concerns from employees and managers, along with other stakeholders • Familiar with standard concepts, practices, policies and procedures across Human Resources • Proven ability to effectively communicate with line level employees through senior leaders • Well organized and detail oriented with an ability to multitask • Independent thinker, self-starter, and a team player • Has sound judgment, decision-making and problem-solving skills • Ability to communicate clearly and professionally via verbal and written communication • Customer-focused mindset with high level of professionalism, employee confidentiality and discretion • Experience thriving in a dynamic, fast-paced and changing environment that is results oriented and collaborative • Ability to simultaneously manage both strategic initiatives and the execution of day-to-day deliverables Target Base Salary Range: $120,000 - $140,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-RH1 #LI-HYBRD Basic Requirements • Bachelor's degree required, HR degree preferred • 10+ years of Human Resources experience WITH 5+ years of Managing HR Business Partners required - must have Global experience • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.