MS

Motorola Solutions

20 open positions available

2 locations
1 employment type
Actively hiring
full-time

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MS

Project Manager- US Remote

Motorola SolutionsAnywherefull-time
View Job
Compensation$70K - 80K a year

The Project Manager is responsible for the implementation of Video solutions and will lead all aspects of assigned projects. They must deliver the contractual scope on schedule and within budget while maintaining customer satisfaction. | A Bachelor's Degree in relevant fields is required, along with the ability to obtain a background clearance. Candidates must have legal authorization to work in the U.S. indefinitely. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems, public safety software, and mobile video with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of these mission critical systems for Government & Public Safety customers. Job Description The Project Manager (PM) is responsible for the implementation of Video solutions (License Plate Reader) and will act and be recognized as the leader / focal point for all aspects of assigned project(s). Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction. Must be able to utilize PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc) to analyze complex issues and develop resolutions for any issues related to assigned project(s). The PM is responsible for allocating all necessary resources to meet project objectives, corporate financial, and customer satisfaction goals. The project manager is responsible for direct communication with the customer’s organization and relevant senior stakeholders internally by conducting project reviews throughout the life of the project. In addition, the project manager is responsible for the overall pre-tax profit of all projects. Responsibilities: Directs and coordinates the work activities of project team. Demonstrates awareness of all nine areas of PMBOK project management, PRINCE2, or applicable PM standard with a firm understanding of two. Has knowledge of at least one major project phase. Is a major contributor to the development of the project plan. Contributes to the fulfillment of projects and organizational objectives. Prepares reports for upper management regarding status of the project. Preferred Skills: Strong presentation and negotiating skills PMP highly desired. Mobile video technology to include required wireless/LTE infrastructure, policy/procedures for retention/redaction/chain of custody, evidence management software and workflow a plus. Self motivated team player able to work effectively with general guidance toward objectives. This position is a remote position, however, due to travel requirements, candidates should be located in the West/Central Regions of the United States. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. The Travel Requirement for this role is approximately 25-50% Target Base Salary Range: $70,000 - $80,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate Basic Requirements Required Skills: Bachelor's Degree in one of the following areas: Business Operations, Communications, Finance, IT, Management, or Technology required. Must be able to obtain a background clearance as required by our government customers. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-JM3 #LI-REMOTE Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Project Management
Video Solutions
Customer Satisfaction
Budget Management
Risk Assessment
Change Order Management
Critical Path Analysis
Presentation Skills
Negotiating Skills
Mobile Video Technology
Wireless Infrastructure
Evidence Management Software
Self Motivated
Team Player
PMBOK
PRINCE2
Direct Apply
Posted 3 days ago
MS

Customer Service Representative Administrator - US Remote

Motorola SolutionsAnywherefull-time
View Job
Compensation$40K - 46K a year

The CSR Administrator will maintain account orderliness, ensure field agents are assigned to accounts, and update accounts with new information from clients. They will also communicate escalated information to clients or supervisors as needed. | Candidates must have a High School Diploma or GED and at least 2 years of customer service and account management experience. Legal authorization to work in the U.S. indefinitely is required, and employer work permit sponsorship is not available for this position. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients. Job Description We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed; all of this is processed within a centralized Dashboard housed in our proprietary system. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions. Strong phone skills with ability to give clear and concise direction Strong multi-tasking and organization skills 2+ years experience with collateral repossession preferred Collections/Credit experience would be beneficial High level of experience using G-Suite, MS Office and related applications Target Base Salary Range: $40,000 to $45,760 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-NJ1 #LI-REMOTE Basic Requirements High School Diploma or GED. 2+ years Customer Service and Account Management experience. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Customer Service
Account Management
Detail Oriented
Phone Skills
Multi-tasking
Organization Skills
G-Suite
MS Office
Collections
Credit Experience
Direct Apply
Posted 4 days ago
Motorola Solutions

Project Manager - NorthEast Region

Motorola SolutionsAnywherefull-time
View Job
Compensation$100K - 200K a year

Manage deployment of complex public safety software projects, lead cross-functional teams, oversee budgets and schedules, and maintain customer and internal communications. | Requires project management experience in business operations, communications, finance, IT, or technology, ability to obtain government background clearance, and willingness to travel 25-50% in Eastern US. | Company Overview ​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The NorthEast software Deployment and Integration team delivers solutions to the public safety customers. We are committed to providing solutions that will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings. Job Description The Project Manager will report to the Regional Deployment/Services Manager and will be responsible for managing the deployment of complex public safety solutions for Computer-Aided Dispatch, Mobile computing, Records Management, and Jail Management. The Project Manager is expected to lead and manage deployments across a wide range of customers including Statewide, Regional, County, and City level public safety jurisdictions. The Project Manager will manage a team of individual contributors across a number of disciplines providing leadership, guidance, mentoring, and support throughout all phases of the project. Responsibilities: • Leads highly complex, large public safety applications (CAD/Mobile/Records/Jail) projects • Leads and directs the work activities of the project team across organizational boundaries • Drives strategic relationships between internal and external teams • Resolves issues between internal and external groups • Responsible for the profit level for all projects under their control • Project budget and schedule • Establishing and maintaining a communication plan with project teams and customers • Establishing and executing a risk assessment and mitigation plan • Establishing and maintaining a quality plan • Approving invoices • Providing system integration quotations and statements of work • Responsible for creating, distributing, and presenting various project status reports and results Works with the Project Management Office to identify and implement process improvement and best practices across the Project Management discipline • Participate in pre-contract evaluation of contract terms and scope in order to evaluate and mitigate potential risks/gaps • Participation in pre-contract oral presentations and customer negotiations This position is a remote position, however, candidates are required to be located in the Eastern US Region. Position will travel 25% - 50% of time in Eastern US. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $75,000 - $150,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate Basic Requirements Required Skills: • High School diploma, Associates, or Bachelor’s degree plus Project Management experience in one of the following areas: Business Operations, Communications, Finance, IT, or Technology required. • Must be able to obtain a background clearance as required by our government customers. #LI-JM3 #LI-REMOTE Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Project Management
Public Safety Software Deployment
Team Leadership
Risk Management
Budget Management
Stakeholder Communication
Process Improvement
Contract Negotiation
Verified Source
Posted 5 days ago
Motorola Solutions

Import Trade Operations Lead

Motorola SolutionsAnywherefull-time
View Job
Compensation$110K - 140K a year

Manage import compliance, HTS classification, documentation review, customs broker liaison, and audit support to ensure adherence to U.S. and Canada import regulations. | 5+ years in trade compliance with import logistics focus, valid U.S. Customs Broker License, expertise in HTS classification, documentation analysis, and strong communication and organizational skills. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Global Logistics and Trade Operations department supports the transport, import, and export operations for all MSI sites. Import Trade Operations is responsible for Import declarations, compliance, and procedures aligned to Government Customs requirements. This position is part of the Supply Chain Procurement Team in the Product Procurement Organization. Job Description Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with an exploratory conversation. NOTE: This is a hybrid role - Candidate must reside in the Chicagoland area with the ability to work from the office. Summary: The Import Trade Operations Lead is a critical role responsible for ensuring the company's strict adherence to all U.S. and Canada import regulations and compliance standards. This position demands a highly experienced professional with a comprehensive understanding of import operations, HTS classification, and customs brokerage procedures. The successful candidate will serve as a subject matter expert, providing guidance and support to internal teams and external partners to facilitate the smooth and compliant import of goods. Key Responsibilities: • Compliance Management: Manage and ensure full compliance with the U.S. Customs and Border Protection (CBP) regulations, as well as those of other relevant government agencies (OGAs). • HTS Classification: Review, audit, and maintain accurate U.S. Harmonized Tariff Schedule (HTS) classifications for imported products. • Documentation Review: Thoroughly review and analyze import documentation for accuracy, completeness, and compliance with regulatory requirements. • Financial Reporting: Prepare financial information and documentation for value reconciliation filings. • Customs Broker Liaison: Collaborate with customs brokers to resolve import-related issues, ensure timely clearance of goods, and optimize import processes. • Audit Support: Assist in preparing for and participating in internal and external audits, post-entry reviews, and compliance assessments. • Regulatory Expertise: Maintain an up-to-date knowledge of 19 CFR regulations and other relevant trade compliance legislation. • Communication & Collaboration: Effectively communicate with internal teams (e.g., purchasing, logistics, finance) and external partners (e.g., customs brokers, freight forwarders) regarding import logistics and compliance matters. • Prioritization & Time Management: Effectively manage multiple priorities and deadlines in a fast-paced, dynamic environment. Qualifications: • Minimum of 5 years of experience in trade compliance, with a strong focus on import logistics and compliance operations. • A current and valid U.S. Customs Broker License is required. • In-depth understanding of U.S. import customs regulations, HTS classification, customs valuation, and OGA requirements. • Proven expertise in HTS classification and the ability to accurately classify a wide range of products. • Documentation Analysis: Demonstrated ability to meticulously review and analyze import documents to ensure compliance. • Communication Skills: Excellent written and verbal communication skills, with the ability to clearly articulate complex information. • Organizational Skills: Exceptional ability to manage and prioritize multiple tasks and meet deadlines effectively. Preferred Qualifications: • Experience with Foreign Trade Zones (FTZ). • Knowledge of Duty Drawback programs. • Expertise in Country of Origin determination. • Familiarity with Incoterms. • Understanding of USMCA (United States-Mexico-Canada Agreement) and other trade programs. • Familiarity with export logistics and operations. LI-HYBRD Target Base Salary Range: $110,000.00 - $140,000.00 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements • 5+ years of experience in trade compliance or similar business disciplines. • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Trade Compliance
Import Logistics
HTS Classification
Customs Brokerage
Documentation Review
Regulatory Compliance
Communication
Organizational Skills
Verified Source
Posted 8 days ago
Motorola Solutions

Customer Success Manager Remote CA

Motorola SolutionsAnywherefull-time
View Job
Compensation$70K - 90K a year

Drive adoption, retention, and customer satisfaction for RapidDeploy's Lightning product by collaborating with cross-functional teams and engaging with key executives to ensure long-term customer success. | 3+ years in customer success or similar roles, experience with SaaS or public safety environments, strong communication and collaboration skills, and ability to engage with senior leadership and manage change effectively. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Focusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. Job Description The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from RapidDeploy's Lightning product and working with key executives to plan for a successful, long-term and fruitful relationship. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer for product roadmap enhancements. • *Location: Fully remote, based in CA • *Travel: Up to 70% within CA Qualifications/Experience: • 3 + years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments • Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs • Experience working with and driving end-user adoption of mobile applications a strong plus • Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation • Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general • Passion for using technology to make a difference in people’s lives, and ideally some exposure or personal interest in emergency services and Public Safety • Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations • Demonstrated creativity with customer engagement and problem solving • Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers’ pain-points to internal RapidDeploy teams • Possesses an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization • Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact • Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly Target Base Salary Range: $70,000 - $90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements • High school diploma or equivalent • 3+ years of experience in customer success, account management, public safety, and/or a customer-facing role Travel Requirements 50-75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Customer Success
Account Management
Project Management
SaaS Solutions
Cross-functional Collaboration
Change Management
Training
Process Improvement
CRM Platforms
Stakeholder Engagement
Verified Source
Posted 10 days ago
MS

Customer Success Manager (Remote CA)

Motorola SolutionsAnywherefull-time
View Job
Compensation$70K - 90K a year

Drive adoption, retention, and customer satisfaction for RapidDeploy's SaaS product by collaborating cross-functionally and engaging with key executives. | 3+ years in customer success or similar roles, preferably in SaaS or public safety, with skills in solution selling, change management, and collaboration. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Focusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. Job Description The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from RapidDeploy's Lightning product and working with key executives to plan for a successful, long-term and fruitful relationship. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer for product roadmap enhancements. **Location: Fully remote, based in CA **Travel: Up to 70% within CA Qualifications/Experience: 3 + years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs Experience working with and driving end-user adoption of mobile applications a strong plus Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general Passion for using technology to make a difference in people’s lives, and ideally some exposure or personal interest in emergency services and Public Safety Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations Demonstrated creativity with customer engagement and problem solving Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers’ pain-points to internal RapidDeploy teams Possesses an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly Target Base Salary Range: $70,000 - $90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements High school diploma or equivalent 3+ years of experience in customer success, account management, public safety, and/or a customer-facing role Travel Requirements 50-75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Customer Success
Account Management
SaaS
Change Management
Project Management
Cloud Computing
Data Analytics
Public Safety Technology
Direct Apply
Posted 10 days ago
Motorola Solutions

Customer Success Manager – Southeast, Central

Motorola SolutionsAnywherefull-time
View Job
Compensation$70K - 90K a year

Drive customer adoption, retention, and satisfaction by collaborating with internal teams and engaging with customers to ensure long-term success of the product. | 3+ years in customer-facing roles preferably in SaaS, strong solution selling skills, experience with cross-functional collaboration, understanding of cloud SaaS and data analytics, and ability to engage senior leadership. | Job Description: • The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. • Success of this role is defined by the customer deriving continuous value from RapidDeploy's Lightning product and working with key executives to plan for a successful, long-term and fruitful relationship. • In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer to impact roadmap enhancements. Requirements: • 3+ years of experience in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments • Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs • Experience working with and driving end-user adoption of mobile applications a strong plus • Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation • Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general • Passion for using technology to make a difference in people’s lives, and ideally some exposure or personal interest in emergency services and Public Safety • Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations • Demonstrated creativity with customer engagement and problem solving • Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers’ pain-points to internal RapidDeploy teams • Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization • Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact • Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly Benefits: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!

Customer Success
Account Management
Project Management
Cross-functional Collaboration
Change Management
SaaS Solutions
Process Improvement
Stakeholder Engagement
Verified Source
Posted 11 days ago
Motorola Solutions

Sr. Presales Engineer / Sr. Presales Solutions Architect

Motorola SolutionsAnywherefull-time
View Job
Compensation$80K - 95K a year

Manage presales technical solutions including design, proposal generation, and customer presentations for complex projects. | Bachelor's degree or 10+ years experience in engineering or solutions architecture with knowledge of wireless communications, IP networking, and RF coverage design. | This a Full Remote job, the offer is available from: United States, Suriname, Arizona (USA), California (USA), Colorado (USA), Idaho (USA), Montana (USA), Oregon (USA), Texas (USA), Washington (USA) Company Overview ​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Sales Engineering Group is the technical center of the Sales Organization. Our engineers bring to life the innovative communications solutions that make a difference in the moments that matter. As the Solutions Architect owner, the Sales Engineering Groups have the technology and design responsibility for all sales support engagements nationwide. See our YouTube video on Sales Engineering at Motorola Solutions: https://www.youtube.com/watch?v=dVzigMweYvo&feature=youtu.be Job Description The Sr. Solutions Architect will manage Presales opportunities for identified complex projects. This comprises all stages of the projects, from requirements collection to proposal generation. The engineer is responsible for the management of all aspects of the technical solution, customer requirements and expectations within the projects. Defines directions and requirements to ensure timely implementation and quality of the technical solutions. Provide engineering services for Customers, including commissioning and testing Motorola equipment in accordance with technical requirements, documentation and contract obligations, system presentation for the internal/external customers. Directly responsible for the preparation of system bids, taking into account the customer's needs and the equipment available, as well as any modifications required in conjunction with the product group. Works with operations as well as other internal and external developers of the networking products and systems to meet customer's delivery requirements and meeting deadlines. The Sr. Presales Engineer is the architect and owner of solution design. This includes development, design, evaluation, and modification of system solutions and architecture to meet customer requirements. Responsibilities include but are not limited to: • Radio Coverage design and analysis • Equipment list generation • Description of system design, including diagrams • Understanding customer requirements • Calculation of power and networking requirements • Participation in proposal reviews and contract negotiations • Consultative guidance to customers and sales team • Presentations to customers • Coordinate with the various functional teams (Systems Integration, Service, Sales, Product Groups) to ensure all business unit goals are addressed in our proposals and win-strategies • Development of the implementation approach and service plan necessary to win the project • Meet/exceeding customer requirements and provide value alternatives when requirements cannot be met • Manage to Motorola’s sales, revenue and margin goals • Drive all sole source & RFP (Request for Proposal) projects to completion managing the schedules of each project team member (engineering, proposal specialist, sales, and service) Qualifications: • Bachelor of Science, preferred emphasis in Electrical, Wireless, Computer, Network Engineering, or Computer Science and 5+ years of experience in engineering or solutions architecture • OR 10+ years of experience in engineering or solutions architecture • Strong general knowledge of wireless communications fundamentals and voice/data architectures - both public and private (e.g. APCO P25, LTE, 802.11, 3G/4G) highly desirable • Strong general knowledge of IP networking architecture, protocols, and security highly desirable • Knowledge of RF coverage predictions, traffic/capacity modeling, and related toolsets an asset • A positive attitude with a can-do mentality that enables you to be creative, resourceful, and deliver results • Strong written and oral communications skills with the ability to present complex topics to technical and non-technical audiences • Ability to build strong relationships with internal and external stakeholders • Willingness to think out of the box and challenge the status quo • Attention to detail and a flawless execution mindset • Travel: Up to 25% (domestic only) Target Base Salary Range: $80,000 - $95,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Accepting applications between November 2025 and February 2025 #LI-MM1 Basic Requirements • Bachelors Degree and 5+ years of engineering or solutions architecture experience • ​OR 10+ years of engineering or solutions architecture experience Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. This offer from "Motorola Solutions " has been enriched by Jobgether.com and got a 82% flex score.

Sales Engineering
Product Management
Technical Leadership
Customer Needs Assessment
Solution Architecture
Team Management
Product Development
Consultative Sales
Verified Source
Posted 12 days ago
Motorola Solutions

Senior Presales Engineer / Senior Presales Solutions Architect

Motorola SolutionsAnywherefull-time
View Job
Compensation$90K - 130K a year

Manage presales technical solutions and customer requirements for complex projects, including system bids and coordination with operations and developers. | Bachelor's degree in engineering or computer science with 5+ years in engineering or solutions architecture, strong wireless communications and IP networking knowledge, and excellent communication skills. | Job Description: • Manage Presales opportunities for identified complex projects • Responsible for the management of all aspects of the technical solution, customer requirements and expectations within the projects • Define directions and requirements to ensure timely implementation and quality of the technical solutions • Provide engineering services for Customers, including commissioning and testing Motorola equipment • Directly responsible for the preparation of system bids, taking into account the customer's needs and the equipment available • Work with operations as well as other internal and external developers of the networking products Requirements: • Bachelor of Science, preferred emphasis in Electrical, Wireless, Computer, Network Engineering, or Computer Science and 5+ years of experience in engineering or solutions architecture OR 10+ years of experience in engineering or solutions architecture • Strong general knowledge of wireless communications fundamentals and voice/data architectures - both public and private (e.g. APCO P25, LTE, 802.11, 3G/4G) highly desirable • Strong general knowledge of IP networking architecture, protocols, and security highly desirable • Knowledge of RF coverage predictions, traffic/capacity modeling, and related toolsets an asset • Strong written and oral communications skills with the ability to present complex topics to technical and non-technical audiences • Ability to build strong relationships with internal and external stakeholders Benefits: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave and more!

Sales Engineering
Product Management
Technical Leadership
Customer Relationship Management
Wireless Communications Fundamentals
IP Networking Architecture
Solution Architecture
Project Management
Verified Source
Posted 13 days ago
Motorola Solutions

Services Product Manager

Motorola SolutionsAnywherefull-time
View Job
Compensation$85K - 110K a year

Develop and execute service growth strategies, collaborate with sales and internal teams, analyze data, manage partner relationships, and report KPIs to senior management. | Bachelor's degree with 3+ years in services/product management in tech or telecom, strong analytical and communication skills, project management ability, and willingness to travel up to 25%. | Job Description: • Develop and execute strategies to increase the value of services sold • Work closely with sales teams to identify opportunities to upsell/cross-sell services • Collaborate with internal departments such as finance, operations, and customer support to ensure smooth delivery of services • Analyze data on service usage and trends to inform product development and go-to-market strategies • Conduct competitive analysis and market research to stay abreast of industry trends and emerging technologies • Manage relationships with key partners and vendors related to services offerings • Track and report on key performance indicators (KPIs) related to services revenue and profitability • Provide regular updates and insights to senior management on the state of the services business. Requirements: • Must have a Bachelor's degree or higher in business or a technical discipline such as engineering or computer science, MBA is preferred • Minimum of 3+ years of Services relevant work experience, preferably in product management or marketing within a technology or telecommunications industry • Proven track record of successfully launching new products or services • Strong analytical and problem-solving skills with ability to synthesize complex information into actionable insights • Excellent written and verbal communication skills with ability to articulate ideas clearly and persuasively at all organizational levels • Ability to collaborate effectively with cross-functional teams and stakeholders • Highly organized and detail-oriented with ability to manage multiple projects simultaneously • Strong project management skills with ability to prioritize tasks and meet deadlines • Ability to travel up to 25% of the time Benefits: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!

Product Management
Services Strategy
Cross-functional Collaboration
Data Analysis
Market Research
Project Management
Communication
Stakeholder Management
Verified Source
Posted 14 days ago
MS

Customer Service Representative Administrator - US Remote

Motorola SolutionsAnywherefull-time
View Job
Compensation$40K - 46K a year

The CSR Administrator will maintain account orderliness, ensure field agents are assigned to accounts, and update accounts with new client information. They will also communicate escalated information to clients or supervisors as needed. | Candidates must have a High School Diploma or GED and at least 2 years of customer service and account management experience. Legal authorization to work in the U.S. indefinitely is required, and employer work permit sponsorship is not available for this position. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients. Job Description We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed; all of this is processed within a centralized Dashboard housed in our proprietary system. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions. Strong phone skills with ability to give clear and concise direction Strong multi-tasking and organization skills 2+ years experience with collateral repossession preferred Collections/Credit experience would be beneficial High level of experience using G-Suite, MS Office and related applications Target Base Salary Range: $40,000 to $45,760 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-NJ1 #LI-REMOTE Basic Requirements High School Diploma or GED. 2+ years Customer Service and Account Management experience. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Customer Service
Account Management
Detail Oriented
Phone Skills
Multi-Tasking
Organization Skills
G-Suite
MS Office
Collections
Credit Experience
Direct Apply
Posted 18 days ago
Motorola Solutions

Motorola Solutions is hiring: Mobile Video Field Marketing Analyst in Chicago

Motorola SolutionsChicago, ILfull-time
View Job
Compensation$57K - 65K a year

Develop and execute regional marketing plans and campaigns to support government mobile video sales, coordinate events, and create custom content. | Bachelor's degree and 2+ years marketing or sales experience, skills in digital marketing, campaign planning, data-driven insights, project management, and strong communication. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe NA Government Marketing team creates and oversees the execution of regional marketing plans for law enforcement, fire, emergency medical services, government services, and federal industries. The team coordinates and oversees the marketing strategy for campaigns and thought leadership content, serves as a center of solutions expertise, manages customer advocacy sponsorships and relationships, and is responsible for customer briefings and demonstrations.Job Description The Mobile Video Field Marketing Analyst is a high-visibility role that works closely with the Government Mobile Video Sales Team to identify regional sales opportunities that need marketing support. This individual will: Strategize the campaign marketing plan (audience segmentation, marketing tactics, and media mix recommendations, etc.) for their region and defined products. Work with product and sales leaders across both FAST and Mobile Video Teams to shape regional campaign themes for a year-long timeframe. Coordinate with key functions to fulfill and execute marketing plans (campaigns marketing team, marketing operations, call center, sales enablement). Develop strategy for regional events and regional associations by coordinating sponsorship, product demos, and marketing materials. Plan and execute account-based marketing campaigns and activities. Create custom content to support large business opportunities, including print materials, personalized customer micro-sites, and videos Develop customer references and case studies Identify regional marketing needs and highlight to other teams within the marketing department Knowledge/Skills Bachelor's Degree required, Marketing or related field preferred 2+ years of marketing or sales experience Experience creating marketing plans and digital marketing strategies to drive tangible results via a demand waterfall Experience working with digital media and social marketing platforms to drive leads Ability to understand and action on marketing data and insights Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment Familiarity working directly with sales teams and sales leadership Exceptional verbal and written communication skills Skilled and confident presentation skills A proactive approach to problem identification and resolution Demonstrated experience working in marketing Able to gain a sales-level working knowledge of our broad portfolio The position will require up to 25% travel. #LI-JS3 Target Base Salary Range: $56,900 - $65,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Bachelor's Degree or 2+ years of experience in one of the following: marketing, sales Travel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes Our U.S.Benefitsinclude: Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 10 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

Marketing strategy
Digital marketing
Campaign planning
Data analysis
Sales collaboration
Project management
Communication
Presentation skills
Verified Source
Posted 21 days ago
Motorola Solutions

Project Manager - Central New York

Motorola SolutionsAnywherefull-time
View Job
Compensation$100K - 118K a year

Manage communication system projects from inception to completion ensuring on-time, on-budget delivery with customer satisfaction and resource allocation. | Bachelor's degree with 2+ years or 4+ years project management experience, PMP preferred, proficiency in MS Office and project management tools, and ability to travel 25-50%. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description Note: This is a remote position with travel (25%-50%) to support projects. The candidate must reside within 3 hours driving distance of Syracuse, NY. Responsibilities: • Manages projects from inception to completion (or transition), including tracking and evaluation of project performance. • Ensures that projects are completed on time, within budget, and within accepted quality metrics. • Participates in project review and status meetings, and communicates project status. • Motivates project team to ensure optimal performance. • May assist in the development of business plans, strategies, and approaches to take advantage of business opportunities. • Project Manager (PM) is responsible for the implementation of Communication System Projects and will act and be recognized as the leader / focal point for all aspects of assigned project(s). • Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction. • Must be able to utilize PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc) to analyze complex issues and develop resolutions for any issues related to assigned project(s). • The PM is responsible for allocating all necessary resources to meet project objectives, corporate financial, and customer satisfaction goals. • The project manager is responsible for direct communication to customer’s organization and relevant senior stakeholders internally by conducting project reviews throughout the life of the project. • In addition, the project manager is responsible for the overall pre-tax profit of all projects. Skills: • Proficient in Microsoft Office (WORD, Excel, PowerPoint & Project) • PM Masters Certificate a plus. PMP is highly desired. PMP and/or Certified Associate in Project Management (CAPM). • Understanding of two way radio / cellular infrastructure communications products, services, and systems a plus. • Understanding of local public safety customers, such as police, fire, and emergency medical services is a plus. • Must be a self motivated team player able to work effectively with general guidance toward objectives. • Must have excellent interpersonal, presentation, and negotiation skills Preferred skills: • Engineering background or working knowledge a plus. • PMP certification preferred. • Understanding of two way radio communications, NG911, LTE and CAD products, services, and systems is a plus. • Understanding of local public safety customers, such as police, fire, and emergency medical services is a plus. • Must be a self motivated team player able to work effectively with general guidance toward objectives. Must have excellent interpersonal, presentation, and negotiation skills. • Must be fluent user of word processing, spreadsheet and project management tools Target Base Salary Range: $100,000.00 - $118,000.00 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements • Bachelor's Degree and 2+ years of project management or similar business experience • OR 4+ years of project management or similar business experience • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Project Management
PMP Certification
Microsoft Office (Word, Excel, PowerPoint, Project)
Two-way Radio / Cellular Communications
Public Safety Customer Knowledge
Stakeholder Communication
Budget and Schedule Management
Verified Source
Posted about 2 months ago
MS

Complaints Administrative Assistant - US Remote

Motorola SolutionsAnywherefull-time
View Job
Compensation$46K - 50K a year

Handle complaints and claims processing, review contracts and documents, perform data entry and audits, generate reports, and conduct outbound calls to debtors. | Requires experience in collateral repossession or insurance claims, strong communication and organizational skills, proficiency with Google Workspace and Microsoft Office, and comfort with data analysis. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Complaints Administrative Assistant to join our team. Job Description Job Description This position will involve the following: The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs. ● Handing and/or receiving complaints, incidents, issues ● Claims processing ● Contract and document review ● Data entry ● Logging, pulling evidence ● Estimates and quotes ● Internal audits ● 40% outbound calling debtors to discuss findings of claim review ● Remediations ● Report generation Preferred Qualifications: ● Excellent verbal and written communication skills ● Strong phone skills with ability to give clear and concise direction ● Strong multi-tasking and organization skills ● Google email, Docs and Sheets experience preferred ● Microsoft Excel and Word (Intermediate to Advanced) experience ● Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience ● Claims and/or Complaints experience a plus This position is a remote position and candidates can be located anywhere in the US. Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Target Base Salary Range: $45,760 - $49,920 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-NJ1 #LI-REMOTE Basic Requirements Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Claims processing
Data entry
Report generation
Google Docs and Sheets
Microsoft Excel and Word
Customer communication
Complaint handling
Outbound calling
Direct Apply
Posted 2 months ago
Motorola Solutions

CPQ Business Operations Consultant

Motorola SolutionsAnywherefull-time
View Job
Compensation$65K - 75K a year

Lead Oracle CPQ projects, improve user experience, collaborate cross-functionally, create documentation, and support change management. | 2+ years in sales operations, consulting, business analytics or project management with legal US work authorization. | Company Overview ​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Worldwide Sales Operations organization leads the strategy, development, and delivery of sales tools & processes that enable an efficient, effective selling organization. This group is responsible for everyday sales tools our sellers, customers and partners use to drive Sales Growth, including: CRM solutions (Salesforce.com) and quoting solutions (Oracle’s Configure-Price-Quote). It is our mission to help deliver the best set of tools, data & processes that will enable our Worldwide Sales organization to drive continued sales growth. Job Description This position can be located anywhere in the US, with a preference for candidates in the Chicagoland area. Overview: The CPQ Business Operations Consultant is a strategic role responsible for driving the design and implementation of new initiatives within Oracle CPQ, with a strong focus on enhancing the user experience. This role will partner with cross-functional teams to identify and solve operational and user-facing challenges, ensuring our sales tools are efficient, intuitive, and effective. Key Responsibilities • Lead and manage the entire lifecycle of new strategic projects within Oracle CPQ, from initial discovery to successful production deployment. • Work cross-functionally with CPQ users to analyze and identify pain points and current problems within the user experience and develop a plan to improve them. • Translate business needs and UX insights into clear, actionable requirements and create detailed user stories in Jira. • Develop comprehensive test plans and scripts, and conduct thorough testing in pre-production environments to ensure quality and functionality prior to release. • Collaborate closely with CPQ IT, Sales, Order Management and other stakeholders to align on project goals and deliverables. • Create and maintain documentation for new processes, features, and system enhancements. • Support the change management process and conduct user training sessions as needed to ensure smooth adoption of new functionalities. Specific Knowledge & Skills • Strong understanding of business processes related to Configure-Price-Quote (CPQ) and sales processes • Experience with Oracle CPQ, Salesforce CRM or ERP systems a plus • Exceptional analytical and problem-solving skills, with a keen eye for improving user workflows and system usability. • Excellent communication and collaboration skills, with the ability to effectively bridge the gap between business and technical teams. • Self-motivated and capable of operating with a high degree of autonomy in a fast-paced environment. • Familiarity with Agile project management methodologies and experience using project management tools, particularly Jira, for managing and tracking tasks and user stories a plus. • Experience in sales, consulting, business analyst, or project management LI-#AB1 LI-#REMOTE Target Base Salary Range: $65,000.00 - $75,000.00 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements • 2+ years of experience in sales, sales operations, consulting, business analytics, project management or similar business experience. • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Oracle CPQ
Salesforce CRM
Jira
Agile project management
Business analysis
Sales operations
Project management
User experience improvement
Verified Source
Posted 2 months ago
MS

Federal DoD Field Engineer (Remote + Travel)

Motorola SolutionsAnywherefull-time
View Job
Compensation$78K - 85K a year

Act as Lead System Field Engineer on projects or system upgrades, providing technical support on specialized telecommunications systems for the Federal DoD. Maintain, optimize, test, support, and document complex mission-critical communications systems. | Candidates must be U.S. citizens with the ability to obtain necessary security clearances and have a minimum of 6 years of related experience. A 2-year Associate's degree in Electronics or IT is preferred, along with CompTIA Security+ certification or the ability to obtain it within the first year. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Department Description It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. Job Description Act as Lead System Field Engineer on projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs. Post-sale implementation of voice and data communications systems. Provide technical support on specialized telecommunications systems and public safety product applications for the Federal DoD. Performs specific system configuration, programming, optimization, testing, and documentation tasks. Provide technical support of specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25, and data infrastructure. Maintain, optimize, test, support and document complex mission critical communications systems. Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results. Provide weekly reports of activities and accomplishments. Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues. Total familiarity and continuous training in the latest technologies and troubleshooting techniques. Team with Engineering, Project Management, and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations. Work with other Field Engineers, Tech Support, Product Groups, and/or others to characterize system defects during system implementation and, on occasion, during the maintenance phase. Perform maintenance of server hardware/OS and software infrastructure and troubleshoot to resolve system/application related issues. Solve customer problems quickly during stressful situations. Preferred Candidate Experience: Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN) Proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges. Experience with R.F. interfaces and systems such as transmitters, receivers, and antenna networks. Knowledge in standard telephony, dedicated data circuits, and packet switching techniques. Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams. Experience with logging recording systems, RF interfaces, wired/wireless communications systems, and networking equipment Excellent communications skills and always present a professional image. The ideal candidate must demonstrate high-level systems experience and have a minimum of 6 years of related experience with the following equipment: Motorola Base Stations (GTR series, Desktop, etc.) Dispatch Consoles (MCC7500, MCC7500E) T1 Circuits and MPLS Circuits Computer IP Networks and Configuration Experience working with RF infrastructure technologies to include Motorola SmartZone, SmartNet, console systems, ASTRO conventional, trunked equipment, and simulcast systems The ideal candidate must have excellent skills in the use of various communications test equipment including: Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS (Transmission Impairment Measurement Set), Digital RF Power Meter, Motorola Conventional, SmartNet, MCC Console systems, Secure Operations and ASTRO A7.x - A20.x, Digital systems and installation procedures. Candidate Requirements: Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract. Must possess a current and valid driver’s license, no traffic violations, and have a clean driving record. 2 year Associates in Electronics or IT preferred. Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred. Must be willing to obtain a DoD Secret Clearance Must be willing to obtain a DHS Public Trust Clearance CompTIA Security+ or must be able to obtain it within the 1st year of employment. Ideally the individual should have or be pursuing at least one network certification: Network+, CompTIA, Security+ Travel/Location: Federal DoD System Field Engineer can live anywhere in the United States within a commutable distance to a major airport Extensive work travel is required with up to 85% travel Willing to work overtime, weekends, holidays, and varying schedules. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $78,000 - $85,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements High School Diploma/GED 2+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Military, Motorola products or Networking equipment. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract. Travel Requirements Over 75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Wired Communications Systems
Local Area Networks
Wide Area Networks
Computer Network Installation
Configuration
Maintenance Systems
R.F. Interfaces
Telephony
Packet Switching Techniques
Self-Management Skills
Communication Skills
Motorola Base Stations
Dispatch Consoles
RF Infrastructure Technologies
Communications Test Equipment
Troubleshooting Techniques
Direct Apply
Posted 2 months ago
MS

Customer Service Representative - Data Information Processor - US Remote

Motorola SolutionsAnywherefull-time
View Job
Compensation$42K - 46K a year

Process client and lender assignments including acceptance, completion, and release of assets while managing high call volume and multiple systems. | High school diploma, minimum 2 years customer service experience, ability to multitask on multiple screens, proficiency in Microsoft Office and Google Suite, and remote work experience. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview MVTrac/MVConnect, a Motorola Solutions Company, is the leading provider of on-demand data solutions for auto finance, government and law enforcement organizations. Utilizing a national network of digital recognition technology devices, MVTRAC aggregates and stores real-time intelligent data in a centralized, secure database, of which is subjected to the most stringent privacy and compliance standards available today. Our technology is nothing without the people behind it. Job Description We are a leader in the Repossession industry. We are seeking a detail oriented, driven Customer Service Processor to join our team. This position involves administrating over acceptance of assignments from client/lenders, along with processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while you to manage a high call volume. High multi-tasking environment Work within multiple systems Utilize client/lender databases, if applies, to execute specific lender requirements. Work in upwards of 15 different tabs between multiple screens Excellent customer service skills Ability to work independently as well as within a team Excellent communication skills Process release of vehicles, and track auction pick ups Follow through and ownership of work to completion required. Previous collection, repossession or automotive industry experience preferred Microsoft Office and Google Suite product experience 40 wpm minimum Must be able to handle multitasking on a computer with multiple screens This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidate have previously worked in a remote environment. Possible need to by hybrid at feature time Target Base Salary Range: $41,600 - $45,760 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-NJ1 #LI-REMOTE Basic Requirements High School Diploma or equivalent Minimum 2 years of customer service experience Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Customer Service
Microsoft Office
Google Suite
Multitasking
Data Entry
Communication
Schedule Management
Direct Apply
Posted 2 months ago
Motorola Solutions

Emergency Call Handling Project Manager

Motorola SolutionsAnywherefull-time
View Job
Compensation$75K - 150K a year

Manage and implement emergency call handling projects including planning, budgeting, risk management, and stakeholder communication. | 3+ years of project management and emergency call handling experience, high school diploma or higher in related field, legal work authorization in the U.S. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Software Enterprise Solutions Deployment and Integration team delivers solutions to the public safety sector. We are committed to providing technology and tools that will allow customers to focus on their mission and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling 911 systems, Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings. Job Description Motorola Solutions is looking for a motivated individual to join our team supporting customers so they are always ready for those critical moments. As an Emergency Call Handling Project Manager, you will help customers deploy a suite of Next Generation 911 solutions that will enhance their ability to respond to emergency situations. Responsibilities: • Accountable for the successful implementation, cutover, and hand-off to Support for emergency call handling projects • Writes, manages, and implements the master project plan using automated project management tools, processes, and procedures. • Measures the performance relating to achieving each set of goals. • Understands business implications on all projects. • Acquires and maintains a high-level understanding of relevant internal organizational work flows and practices. • Serves as the primary point of contact for customers, subcontractors, and internal staff for the project. • Establishes and maintains contact with customers and channel partners as relates to their specific project. • Provides regular status updates. • Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines. • Initiates, generates, and maintains project schedules. • Leads scheduling status reviews with team members to track current status against planned progress. Budgeting/Risk Management: • Initiates, generates, and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash). • Analyses project costs and leads cost status reviews with other team members and management to track current status against planned progress • Perform detailed analyses of program data and recommend solutions to customers. • Provides ongoing assessment and coverage of the risks associated with a project. • Alert management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues. Preferred Qualifications: • Must be able to effectively lead and drive all assigned projects • Experience with Public Safety communications systems • Proficient in developing project documents as well as having experience in a cloud-based document management system (Google Workspace). • Project Management Professional (PMP) and/or Certified Associate in Project Management (CAPM) desired but not required. • Understanding local public safety customers, such as police, fire, and emergency medical services, is a plus. • Must be a self-motivated team player able to work effectively with general guidance toward objectives. • Must have excellent interpersonal, presentation, and negotiation skills • work collaboratively with regional and territorial management. • Must be able to effectively communicate with relevant peers and senior stakeholders. Target Base Salary Range: $75,000 - $150,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate Basic Requirements Required Skills: • High School diploma, Technical Certificate, Associates, or Bachelor's degree in Business, Communication, IT, or Technology required. • 3+ years of Project Managent and Emergency Call handling experience required • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-JM3 #LI-REMOTE Travel Requirements Over 50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Project Management
Emergency Call Handling
Customer Communication
Budgeting and Risk Management
Cloud-based Document Management (Google Workspace)
Verified Source
Posted 2 months ago
MS

FedRAMP Cybersecurity Analyst (Junior) US Remote

Motorola SolutionsAnywherefull-time
View Job
Compensation$95K - 105K a year

The Cybersecurity Analyst will assess and analyze cybersecurity documentation for client information systems and develop automations to streamline assessment processes. The role involves engaging with clients, conducting assessments, and preparing reports while ensuring compliance with relevant standards. | Candidates should have a basic knowledge of Cloud Computing and relevant cybersecurity frameworks, along with demonstrable scripting skills. A bachelor's degree and the ability to obtain necessary security clearance are required. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview As one of the original FedRAMP-accredited 3PAOs, we remain one of the top companies who have helped Cloud Service Providers successfully navigate the FedRAMP process. With successful assessments of IaaS, PaaS, and SaaS clouds, our experience covers every type of cloud environment. We also specialize in helping organizations engineer secure clouds to meet FedRAMP’s demanding requirements. Job Description Join our team as a Cybersecurity Analyst, where you'll play a critical role in assessing and analyzing cybersecurity documentation for client information systems. You'll apply your scripting skills to develop and improve automations that streamline our assessment processes. Your work will align with FISMA, NIST RMF for Federal Civilian Agencies, RMF for DoD IT, FedRAMP, and departmental standards, with a primary focus on FedRAMP. Key Responsibilities: Engage directly with clients through verbal communication to perform interviews for assessments, understand their needs, and provide effective solutions. Conduct comprehensive assessments by analyzing cybersecurity documentation and performing evidence collection, interviews, and tests to evaluate compliance with relevant standards such as FISMA, NIST RMF, and FedRAMP. Creating scripts and utilizing scripting skills to automate repetitive tasks and improve the efficiency of security assessments, reporting, and evidence collection. Conduct system and network vulnerability scanning and analysis using tools such as Nessus/ACAS, SCC, and DISA STIGs/STIG Viewer. Prepare clear and accurate reports and documentation, with an emphasis on creating scripts to automate analysis and report generation. Work independently or as part of a client delivery team in a fast-paced, deadline-driven, remote environment. Travel up to 25% for client engagements as required. Required Skills and Qualifications: Strong verbal communication skills with the ability to articulate ideas clearly and confidently in face-to-face and phone interactions with clients. Basic knowledge of Cloud Computing, FedRAMP, FISMA, NIST/DoD RMF, and NIST SP 800-series publications. Demonstrable scripting skills in at least one language (e.g., Python, PowerShell, Bash) for task automation. Beginner knowledge of testing tools such as Nessus/ACAS, SCC, DISA STIGs/STIG Viewer. Strong organizational, planning, and attention to detail skills. Self-motivated with a strong technical aptitude. Must obtain a FedRAMP required (A2LA R311) industry certification within 3 months. The junior assessor must have at least one industry certification from the following list: Cisco Certified Network Associate Security (CCNA Security) Cisco Certified Network Associate Cyber Security Operations (CCNA Cyber Ops) Cybersecurity Analyst (CySA+) GIAC Certified Incident Handler (GCIH) GIAC Systems and Network Auditor (GSNA) GIAC Certified Intrusion Analyst (GCIA) Certified Information Systems Auditor (CISA) Certified Information System Security Professional or Associate (CISSP or Associate) Certified Secure Software Lifecycle Professional (CSSLP) Certified Information Systems Security Officer (CISSO) CyberSec First Responder (CFR) CompTIA Advanced Security Practitioner Continuing Education (CASP+) Continuing Education (CE) CompTIA Cloud+ (Cloud+) Global Industrial Cyber Security Professional (GICSP) Securing Cisco® Networks with Threat Detection Analysis (SCYBER) Preferred Qualifications: 1+ years of experience in performing or participating in FISMA-based security Assessment and Authorization (A&A) activities. Experience in creating and maintaining scripts for cybersecurity tools and processes, such as vulnerability scanning or compliance checks. Proficiency in performing technical assessments using standard industry tools such as Nessus, DB Protect, Acunetix, and ACAS (for DoD). Ability to identify and mitigate cyber security risks through formal assessment activities. Experience and technical knowledge in security engineering, secure architecture development, system and network security, authentication and security protocols, applied cryptography, and application security. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $95,000 - $105,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements Bachelor's Degree or higher. Must be able to obtain background clearance as required by government customer Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Verbal Communication
Cloud Computing
FedRAMP
FISMA
NIST RMF
Scripting
Vulnerability Scanning
Attention to Detail
Technical Aptitude
Cybersecurity
Security Engineering
Compliance
Automation
Documentation
Risk Mitigation
Assessment
Direct Apply
Posted 3 months ago
Motorola Solutions

Services Product Manager US Remote

Motorola SolutionsAnywherefull-time
View Job
Compensation$145K - 155K a year

Develop and execute strategies to grow services value, collaborate with sales and internal teams, analyze service usage data, conduct market research, manage partner relationships, and report on KPIs. | Bachelor's degree or higher in business or technical field, 3+ years in services product management, strong analytical and communication skills, project management experience, and ability to travel up to 25%. | Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Services Offer Management team is a part of Motorola's Global Services segment responsible for the strategy, creation, and maintenance of Motorola Solutions' Managed, Support & Professional services offerings across all our portfolios. These individuals who are located globally are tasked with growing Motorola's business by creating services that go along with the Company's products to create solutions. This particular role is focused on the Video Security and Access Control segment of Motorola Solutions. Job Description Job Summary: The Services Product Manager will be responsible for developing and executing strategies to grow the value of services offered by Motorola Solutions. The successful candidate will have a strong background in product management and marketing as well as proven experience driving revenue growth through pricing strategy, packaging, promotions, and other tactics. This individual will also have excellent communication skills to effectively communicate across all levels of the organization and to customers. The ideal candidate will thrive in a fast-paced environment and demonstrate high energy, initiative, and leadership abilities. Responsibilities: • Develop and execute strategies to increase the value of services sold in the Americas region • Work closely with sales teams to identify opportunities to upsell/cross-sell services • Collaborate with internal departments such as finance, operations, and customer support to ensure smooth delivery of services • Analyze data on service usage and trends to inform product development and go-to-market strategies • Conduct competitive analysis and market research to stay abreast of industry trends and emerging technologies • Manage relationships with key partners and vendors related to services offerings • Track and report on key performance indicators (KPIs) related to services revenue and profitability • Provide regular updates and insights to senior management on the state of the services business. Qualifications: • Must have a Bachelor's degree or higher in business or a technical discipline such as engineering or computer science, MBA is preferred • Minimum of 3+ years of Services relevant work experience, preferably in product management or marketing within a technology or telecommunications industry • Proven track record of successfully launching new products or services • Strong analytical and problem-solving skills with ability to synthesize complex information into actionable insights • Excellent written and verbal communication skills with ability to articulate ideas clearly and persuasively at all organizational levels • Ability to collaborate effectively with cross-functional teams and stakeholders • Highly organized and detail-oriented with ability to manage multiple projects simultaneously • Strong project management skills with ability to prioritize tasks and meet deadlines • Ability to travel up to 25% of the time Target Base Salary Range: $145,000- $155,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements • Must have a Bachelor's degree or higher in business or a technical discipline such as engineering or computer science, MBA is preferred • Must have 3+ years of Services Product Management experience Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Product Management
Services Strategy
Pricing Strategy
Market Research
Competitive Analysis
Cross-functional Collaboration
Project Management
Communication
Verified Source
Posted 3 months ago

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