Morley

Make outbound calls to vehicle owners and dealerships to inform about vehicle safety recalls and schedule repair appointments. | One year of customer service experience, high school diploma or equivalent, strong communication and organizational skills, and ability to work remotely with reliable internet. | About The Role Location: Remote - Wisconsin residents Are you interested in working an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you! Pay Transparency This position starts at $13 per hour. What To Expect You'll reach out to vehicle owners to let them know about a vehicle safety recall. You'll also connect with dealerships to make an appointment for customers to have the issue fixed. Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn't cause them problems down the road. Why apply • Work from home while having regular connection with your teammates • No weekends • Paid training • Equipment provided • Benefits available • Professional development and growth opportunities You need • Communication skills • Willingness to learn • High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won't work for this role) • See Skills for Success below Tasks • Provide excellent customer service, representing a major domestic auto manufacturer • Make outbound calls and emails to customers and dealerships • Help with team projects • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 7 a.m. - 4 p.m. Central time / 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills For Success Required Skills • Telephone skills • Computer navigation and typing skills • Conversation skills (able to have discussions and problem solve) • Excellent interpersonal and organizational skills • Able to learn and adapt • Strong attention to detail • Have a solid work ethic and an ability to meet deadlines Eligibility Requirements • One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • High school diploma or equivalent • Available to work shifts within the center's hours of operation: • Monday to Friday • 8 a.m. - 8 p.m. Central time (9 a.m. - 9 p.m. Eastern time) • No weekends! • Must be able to stick to the schedule reliably, as some queues are time sensitive • Able to remain at your desk for long periods of time Remote Work Requirements • Wisconsin resident • High-speed internet access at home that you are able to connect to via Ethernet or landline • Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Join Our Morley Family The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. Health & Wellness Benefits • Medical and prescription coverage, including free annual physicals • Dental and vision insurance • Paid time off • Associate wellness program (earn a reward for getting your annual wellness checkup) • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits • 401(k) with match • Flexible spending account • Life insurance • Short- and long-term disability insurance (company paid) Benefits To Make Your Life Easier • Teladoc: 24/7 online access to doctors • 24/7 nurse help desk • Patient advocacy: Free 24/7 help with benefit questions and claims issues • Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com . Thank you for your interest in Morley. Notices • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork . • Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa . • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy .

Make outbound calls and emails to notify vehicle owners about safety recalls and schedule appointments with dealerships while providing excellent customer service. | Requires one or more years of customer service experience, high school diploma or equivalent, strong communication skills, reliable schedule adherence, Wisconsin residency, and high-speed wired internet. | About The Role Location: Remote - Wisconsin residents Are you interested in working an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you! Pay Transparency This position starts at $13 per hour. What To Expect You'll reach out to vehicle owners to let them know about a vehicle safety recall. You'll also connect with dealerships to make an appointment for customers to have the issue fixed. Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn't cause them problems down the road. Why apply • Work from home while having regular connection with your teammates • No weekends • Paid training • Equipment provided • Benefits available • Professional development and growth opportunities You need • Communication skills • Willingness to learn • High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won't work for this role) • See Skills for Success below Tasks • Provide excellent customer service, representing a major domestic auto manufacturer • Make outbound calls and emails to customers and dealerships • Help with team projects • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 7 a.m. - 4 p.m. Central time / 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills For Success Required Skills • Telephone skills • Computer navigation and typing skills • Conversation skills (able to have discussions and problem solve) • Excellent interpersonal and organizational skills • Able to learn and adapt • Strong attention to detail • Have a solid work ethic and an ability to meet deadlines Eligibility Requirements • One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • High school diploma or equivalent • Available to work shifts within the center's hours of operation: • Monday to Friday • 8 a.m. - 8 p.m. Central time (9 a.m. - 9 p.m. Eastern time) • No weekends! • Must be able to stick to the schedule reliably, as some queues are time sensitive • Able to remain at your desk for long periods of time Remote Work Requirements • Wisconsin resident • High-speed internet access at home that you are able to connect to via Ethernet or landline • Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Join Our Morley Family The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. Health & Wellness Benefits • Medical and prescription coverage, including free annual physicals • Dental and vision insurance • Paid time off • Associate wellness program (earn a reward for getting your annual wellness checkup) • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits • 401(k) with match • Flexible spending account • Life insurance • Short- and long-term disability insurance (company paid) Benefits To Make Your Life Easier • Teladoc: 24/7 online access to doctors • 24/7 nurse help desk • Patient advocacy: Free 24/7 help with benefit questions and claims issues • Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com . Thank you for your interest in Morley. Notices • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork . • Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa . • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy .

Provide phone and email support to customers and healthcare providers by resolving inquiries about health insurance benefits, eligibility, payments, and policies. | High school diploma, 2+ years customer service experience, typing speed 30+ WPM, strong communication and computer skills, Michigan residency, and ability to work specified shifts. | About the Role: Role: Full time | Remote – Michigan residents Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for. Pay Transparency This position starts at $13 per hour. What to Expect As a Work at Home Customer Service Advisor at Morley, you’ll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. We’ll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role. Why apply: • Full-time role with strong benefits • Flexibility with paid time off • Comprehensive training • Leadership development program available to help you grow your career • Supportive and knowledgeable team • Positive, empowering work environment You need: • Communication skills • Listening, basic math and typing skills • High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won’t work for this role) • See Skills for Success below Tasks: • Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries • Relay detailed information to customers, managers and clients • Initiate status reports or service recovery letters to the inquirer • Route inquiries when appropriate • Educate new and existing customers and team members on relevant policies, procedures and specific benefits • Document details of each interaction in the tracking system to maintain up to date and organized records • Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day. Skills for Success: Required Skills • Excellent communication skills (spoken and written; so you can clearly convey detailed information) • Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues) • Basic math skills (important for providing support surrounding payments) • Empathy, listening, organizational, quick thinking, multitasking and time management skills • Able to work in an ever-changing environment • Computer skills including Microsoft Office Eligibility Requirements • High school diploma or equivalent • Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • Typing speed of 30+ words per minute (Take a free typing test!) (direct link to test: www.typingtest.com) • Available to work shifts within the center's hours of operation: • Monday - Friday • 8 a.m. - 9 p.m. Eastern time • Possible Saturdays/Sundays from October through March • Must be able to stick to the schedule reliably, as some queues are time sensitive Nice to Have • Experience in medical claims reimbursements or medical billing • Conversant in health insurance industry terminology • Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing • Knowledge of customer service techniques Remote Work Requirements • Michigan resident • Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection) • (Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.) • Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Morley?: The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package. Health & Wellness Benefits • Medical and prescription coverage, including free annual physicals • Dental and vision insurance • Paid time off • Associate wellness program (earn a reward for getting your annual wellness checkup) • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits • 401(k) with match • Flexible spending account • Life insurance • Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier • Teladoc: 24/7 online access to doctors • 24/7 nurse help desk • Patient advocacy: Free 24/7 help with benefit questions and claims issues • Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

Review vehicle-related cases, develop timelines and summaries, communicate with dealerships, and provide recommendations on vehicle buybacks. | High school diploma, 3+ years customer service experience, strong communication and organizational skills, ability to work scheduled shifts, and Michigan residency with a distraction-free home workspace. | About The Role Location: Remote - Michigan residents Are you good at communicating with people and have a knack for handling the details? Would you like to work a Monday-through-Friday schedule from the comfort of your home? This could be a great opportunity for you! As a remote Customer Service Case Analyst in Morley's reacquired vehicle management (RVM) group, you'll review cases to develop a timeline and full summary of the concerns and complaints regarding the vehicle. You'll use the information to come up with a recommendation on whether the vehicle should be bought back or if other options would be more appropriate. While a background in banking, auto dealerships or accounting is helpful, it isn't necessary in order to be a great case analyst. We'll train you on everything you need to know. What You'll Do • Reach out to auto dealerships • Use the auto manufacturer's systems to develop a timeline and full synopsis of vehicle concerns and complaints • Create a case assessment • Provide a recommendation to the case analyst team on whether a vehicle should be bought back or if other options are more appropriate to address the customer's complaint • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude What to Expect Our Morley reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly. It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team. Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills For Success Required Skills • Organizational skills • Strong attention to detail and communication skills • Excellent interpersonal skills • A positive, self-starter attitude with a solid work ethic and ability to meet deadlines • Computer navigation skills including typing and Microsoft Office programs Eligibility Requirements • High school diploma or equivalent • Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • Able to work shifts within the center's hours of operation: • Monday to Friday (no weekends!) • Primary shift: 8 a.m. - 5 p.m. Eastern time • Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time • Must be able to stick to the schedule reliably Nice to Have • College degree in a relevant field • Prior experience working in banking, accounting or an automotive dealership Remote Work Requirements • Michigan resident • High-speed internet access at home that you are able to connect to via Ethernet or landline • Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Join Our Morley Family The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. Health & Wellness Benefits • Medical and prescription coverage, including free annual physicals • Dental and vision insurance • Paid time off • Associate wellness program (earn a reward for getting your annual wellness checkup) • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits • 401(k) with match • Flexible spending account • Life insurance • Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier • Teladoc: 24/7 online access to doctors • 24/7 nurse help desk • Patient advocacy: Free 24/7 help with benefit questions and claims issues • Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

Make outbound calls and emails to vehicle owners and dealerships to inform about safety recalls and schedule repairs while providing excellent customer service. | At least one year of customer service experience, high school diploma or equivalent, strong communication and computer skills, reliable schedule availability Monday to Friday, and Michigan residency with high-speed wired internet. | About The Role Location: Remote - Michigan residents Are you interested in working an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you! Pay Transparency This position starts at $13 per hour. What To Expect You’ll reach out to vehicle owners to let them know about a vehicle safety recall. You’ll also connect with dealerships to make an appointment for customers to have the issue fixed. Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn’t cause them problems down the road. Why Apply • Work from home while having regular connection with your teammates • No weekends • Paid training • Equipment provided • Benefits available • Professional development and growth opportunities You Need • Communication skills • Willingness to learn • High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won’t work for this role) • See Skills for Success below Tasks • Provide excellent customer service, representing a major domestic auto manufacturer • Make outbound calls and emails to customers and dealerships • Help with team projects • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills For Success Required Skills • Telephone skills • Computer navigation and typing skills • Conversation skills (able to have discussions and problem solve) • Excellent interpersonal and organizational skills • Able to learn and adapt • Strong attention to detail • Have a solid work ethic and an ability to meet deadlines Eligibility Requirements • One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • High school diploma or equivalent • Available to work shifts within the center's hours of operation: • Monday to Friday • 9 a.m. - 9 p.m. Eastern time • No weekends! • Must be able to stick to the schedule reliably, as some queues are time sensitive • Able to remain at your desk for long periods of time Remote Work Requirements • Michigan resident • High-speed internet access at home that you are able to connect to via Ethernet or landline • Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Join Our Morley Family The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. Health & Wellness Benefits • Medical and prescription coverage, including free annual physicals • Dental and vision insurance • Paid time off • Associate wellness program (earn a reward for getting your annual wellness checkup) • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits • 401(k) with match • Flexible spending account • Life insurance • Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier • Teladoc: 24/7 online access to doctors • 24/7 nurse help desk • Patient advocacy: Free 24/7 help with benefit questions and claims issues • Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork. • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa. • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.