MongoDB

Develop and implement lifecycle marketing tactics to drive platform adoption, retention, and expansion for MongoDB Atlas while collaborating cross-functionally. | Requires 5+ years B2D or B2B lifecycle/growth marketing experience with technical audience focus and data-driven campaign execution. | As a Senior Manager, Growth Marketing, you will be responsible for developing and implementing lifecycle marketing tactics and programs to engage our developers throughout their journey to drive platform adoption, retention, and expansion. In this role, you have expertise in product-led growth strategies and tactics, dynamic, personalized messaging involving mediums such as email, in-product, and web for B2B SaaS users. You are obsessed with customer success and advocate for our users as much as you work to accelerate their journey on MongoDB Atlas. You have a solid knowledge of the customer journey, including onboarding, adoption, retention, monetization strategies and tactics, and running experiments both in and out of the product. This includes taking initiatives from ideation all the way through execution and continuous iteration. You also have experience in database segmentation and marketing to developers or a highly technical audience to drive early-stage planning all the way through to cross-functional execution. You possess strong communication and collaboration skills. This is a highly visible role that requires a change agent with natural leadership skills and the ability to work across multiple teams with members at different levels. You are adept at thinking strategically and tactically to get things done by collaborating with cross-functional teams, including Product Management, Analytics, Data Science, Customer Success, Product Marketing, and Developer Relations. We are looking for an individual who is a problem solver, detail-oriented, collaborative, creative, data-driven, strategic, organized, and a trusted partner. This role can be based anywhere on the East Coast of the United States. In particular, you will be Partnering closely with the Product teams to create digital experiences for our customers to engage, retain, and grow existing users Defining and executing marketing plans with the rest of the Growth Marketing team to keep project timelines updated and clear across all stakeholders while transforming ideas into concrete campaigns that achieve measurable outcomes Continuously optimizing programs and channels through experiments and A/B tests Collaborating closely with the product team to optimize user journey continuously, including implementing lifecycle tactics at critical stages like onboarding, activation, and re-engagement Brainstorming relevant content pieces for net-new creation or ways to repackage existing content relevant for our users Performing strategic product, market, and customer analyses to identify new growth drivers or opportunities for improvement Uncovering and leveraging new emerging channels and opportunities to accelerate growth and workload expansion Monitoring, analyzing, and reporting on KPIs to ensure marketing initiatives reach revenue objectives Working collaboratively with our product marketing and product team to align messaging and understand relevant product launches and moments to roll into each customer program or campaign We’re looking for someone with 5+ years of B2D or B2B experience in lifecycle and/or growth marketing. Product-led growth experience desired (bonus points for experience/understanding with agent-led growth!) Drive to provide the best possible experience to our customers and users Deep understanding of marketing to developers or a highly technical audience required Expertise in owning end-to-end execution and creating, implementing, and optimizing lifecycle campaigns across the customer journey Understanding of and appreciation for the big picture (market, customers, company) but also the details to successfully scale programs Passion to objectively measure your efforts and only make decisions based on data A collaborative mindset - you love working with others and incorporating relevant feedback An owner mentality - you take complete ownership of your tasks and champion efforts to get them to completion Proven ability to turn initial ideas into successful, measurable programs that drive tangible results Flexibility and adaptability - you enjoy working in ambiguity. You are calm and effective under pressure and able to pivot quickly. You excel at task prioritization and proper evaluation of situational urgency Focus and drive - you know what matters and apply yourself with gusto, continuously exploring how much faster you can learn and execute Experience or have a working knowledge of product-led growth strategies and KPIs Strong writing skills and the ability to storyboard campaign themes and messages to develop compelling campaigns to bring to market About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 2273452555 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $92,000—$182,000 USD

Own technical strategy, set architectural standards, mentor senior engineers, and align technical vision with leadership. | 10+ years engineering experience with proven hands-on leadership in complex enterprise environments and success in organizational strategy and talent development. | Lead Forward Deployed Engineers (FDE) are the most senior technical leaders in the FDE organization. They own the overall technical strategy for the FDE domain, not just individual engagements, and are accountable for how the entire function operates, scales, and improves over time. They set direction across multiple concurrent engagements, teams, and quarters, and are the technical voice the organization relies on when stakes, ambiguity, or cross-functional complexity are highest. This role sits at the intersection of technical depth, organizational strategy, and people leadership, setting the technical bar for the function, shaping how Product and Engineering prioritize based on field reality, and developing the next generation of Staff-level FDEs. We are looking to speak to candidates who are based in New York City for our hybrid working model. Responsibilities Own the FDE organization's overall engagement strategy, serving as the primary technical escalation point across the portfolio for the highest-risk, highest-visibility, and most ambiguous situations Act as the trusted technical counterpart to customer executives and internal VP/executive stakeholders on strategic bets, major risks, and cross-portfolio tradeoffs Set the technical architecture standards and design principles that govern how the FDE domain builds customer-facing solutions and platform capabilities, turning organization-level ambiguity into coherent multi-quarter technical strategy Stay hands-on where it matters most, writing and reviewing code and personally unblocking the hardest technical failures to keep the organization's technical bar grounded in reality Own the translation of field-wide patterns into the FDE domain's long-term technical vision, representing that vision to Product and Engineering executive leadership and defending multi-quarter roadmap tradeoffs Own the technical growth and career development of FDEs through mentorship, coaching, and calibration of the org's technical bar, and play a lead role in hiring and leveling decisions Serve as the final point of technical judgment when the team is deadlocked, and represent the FDE function in executive and cross-org planning forums Qualifications 10+ years of relevant engineering experience, including a demonstrated track record of hands-on technical leadership in production systems and complex enterprise environments Demonstrated success setting technical strategy and direction at an organizational level, shaping how an entire function operates rather than leading initiatives within a single team Proven experience designing and directing production-grade integrations, platforms, or distributed systems across multiple concurrent engagements or teams Excellent technical judgment under high ambiguity, with a track record of making and being accountable for organization-level tradeoffs between customer impact, speed, maintainability, and risk Demonstrated ability to influence and align VP/executive-level stakeholders, internally and at customer organizations, on strategic technical direction Track record of developing senior and staff-level engineers through mentorship, coaching, and technical calibration, with willingness to travel up to 30% for executive engagements and technical reviews Preferred: experience setting technical strategy for LLM, agent framework, retrieval, evaluation, or production AI systems at an organizational level, prior experience as a Staff-level FDE, and experience contributing to hiring bar-raising or leveling frameworks at organizational scale About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273494817 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $137,000—$270,000 USD

Build and maintain full-stack tools focusing on APIs and customer-facing UIs in a distributed environment. | Full-stack engineering experience with modern web architectures, TypeScript, React, Node.js, and microservices on Kubernetes. | The MongoDB Database Experience team is a diverse group of contributors working together to help our users manage MongoDB at global scale. This includes building tools for MongoDB Atlas: our database as a service offering and fastest growing product which allows users to deploy fault-tolerant, globally distributed MongoDB clusters in just minutes. We're seeking a Senior Software Engineer to join our Developer Tools Team within the Database Experience department. The team is responsible for tools which allow users to interact with their data and to understand the health and performance of their MongoDB deployments. The Developer Tools Team works on a variety of APIs and customer-facing UIs empowering MongoDB users to interact with their stored data, whether that’s on desktop via MongoDB Compass or in the browser via Atlas Data Explorer. This role is fully remote for a candidate based in the United States with US citizenship. We're looking for someone who Is a full stack engineer with a willingness to take on both frontend tasks and backend tasks Has experience with the design and architecture of a modern, scalable, high availability web application Has experience working with databases Enjoys collaboration and being part of a team Is approachable, curious, and intellectually honest Would enjoy chasing down difficult problems in a distributed environment Always strives to expand their knowledge Nice to Haves Knowledge of database internals and tuning mechanisms, particularly indexing Previous work in TypeScript, React, and Node.js, particularly maintaining an ecosystem of dependencies Experience working with websocket based client to server communication Familiarity with developing and supporting microservice based architectures using Kubernetes About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 2273494846 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $126,000—$248,000 USD

Lead Critical Accounts program and define strategy for AI-powered Customer Health Platform with cross-functional leadership to manage customer risk. | 12+ years in Customer Success, Program Management, or GTM Operations with proven leadership and executive communication skills. | The Role MongoDB is building two connected capabilities that determine how we protect and grow our most important customer relationships: a Critical Accounts program that catches at-risk accounts early and drives them to a durable resolution, and a Customer Health Platform, an AI-powered one-stop shop for customer insights, combining health, adoption, engagement, and experience data with proactive risk identification and recommended actions. This role owns both. You will build and lead the Critical Accounts function end to end: the framework, the global operating model, and the executive reporting that gives leadership real-time visibility into the portfolio. You will also set the long-term vision and strategy for the Customer Health Platform: what it scores and alerts on, which teams and use cases it serves next, and how it becomes the one-stop shop for customer insight across the company. You will be accountable for how MongoDB identifies, intervenes on, and learns from customer risk, and for where the Customer Health platform goes next. This is a build role. You are creating the operating rhythm, the standards, and the team structure as much as you are running them. This role can be based out of our US offices or remotely in the United States. What You Will Do Own and Build the Critical Accounts Program Design and iterate on the global Critical Accounts framework: entry/exit criteria, account archetypes, playbooks, health assessment templates, and Get Well Plan standards. Design the central Critical Accounts org structure and hire a lean program management team, establishing this as a durable, well-resourced function within Customer Strategy. This team is the connective tissue that ensures every qualifying account is triaged, resourced, tracked, and ultimately graduated with documented outcomes. Own intake and triage standards so every qualifying nomination is validated, classified, and assigned a process lead and resource plan without delay. Design the path for Critical Accounts to move beyond human nomination alone, working with Customer Health to define the signals and thresholds that proactively detect at-risk accounts and surface them for the cohort, so nominations come from both human judgment and the platform's early-warning detection. Own program coordination: the master tracker of active critical accounts, cross-functional stand-ups with Customer Success, Technical Support, Professional Services, Sales, and Product and Engineering, the 90-day checkpoint process, and resource rebalancing as account needs evolve. Own executive reporting for the program: weekly account status, monthly portfolio readouts with trend analysis, and quarterly summaries covering program KPIs, churn prevented, and cost-to-save ratios. Set and track program KPIs, de-escalation rate, time-to-exit, CSAT delta, churn prevented, resource hours per account, and refine investment tiers based on actual data. Lead post-mortem reviews for every graduated account and route findings into QBRs, product prioritization, and process improvements, ensuring learnings reach the business within one quarter of exit. Lead Customer Intelligence & AI Own the multi-year vision and strategy for the Customer Health Platform, defining what it becomes beyond a Customer Success tool: the single, trusted platform for customer insight that every GTM function draws on to understand and act on customer signal Set the roadmap priorities for expanding Customer Health's reach: new data sources, new use cases, and new next-best-action and AI-driven experiences Make the platform-level calls on scope, sequencing, and investment as Customer Health scales across functions, as we as align with cross-functional executives on the path forward Ensure Customer Health and the Critical Accounts program reinforce each other: account health scores and signals should feed directly into critical account identification, triage, Get Well Plans, and portfolio reporting. Drive cross-functional alignment across Product, Marketing, and GTM on how Customer Health orchestrates and surfaces insight: who gets alerted about which issues, when, and through which channel (internal vs. external), and how health data and alerts show up in the comms and UI layer for account teams, customers, and partners. Provide Executive and Cross-Functional Leadership Serve as the connective tissue across Customer, Product & Technology, Engineering, and GTM leadership for everything related to customer risk, intelligence, and intervention. Give executives real-time, high-trust visibility into both the Critical Accounts and Customer Health portfolio What You Will Bring 12+ years in Customer Success, Program Management, or Customer/GTM Operations, ideally in a consumption-based or B2B SaaS company, with several years in a people-management or senior program leadership role. A track record of building a program or function from the ground up, not just running an existing one, including designing frameworks, standing up teams, and establishing executive reporting. Experience managing complex, multi-stakeholder engagements under pressure; direct experience with a critical accounts, save, or escalation management program is strongly preferred. Experience managing people leaders or senior individual contributors, with the judgment to set direction and hold others accountable without needing to run every workstream personally. Strong cross-functional leadership without direct authority, and the ability to align Director- and VP-level peers across functions to a shared plan. Executive-grade written and verbal communication; comfort presenting portfolio health, program KPIs, and business cases to senior leadership and, at times, the board. Data-driven approach to management: builds and tracks KPIs rather than relying on status updates, and is comfortable reasoning about scoring, health signals, or model-driven recommendations even without an engineering background. Familiarity with technical customer challenges (cloud, data infrastructure, or database preferred) and with how account teams actually work day to day. High composure in high-stakes, ambiguous situations, with a bias toward bringing decisions and solutions rather than problems. Nice to Have Experience building and managing a Critical Accounts or similar escalation/save function, from designing entry/exit criteria and playbooks through running the portfolio day to day. Experience owning or sponsoring an AI-powered customer intelligence, account health, or GTM tooling initiative spanning multiple functions. About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273504251 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $203,000—$398,000 USD

Lead governance of policies, standards, and controls ensuring auditability and compliance alignment with executive reporting. | 10+ years in program management, governance, or compliance in information security with proficiency in SOC2, ISO 27001, NIST CSF, and leadership skills. | The Assurance, Risk and Compliance (ARC) Initiatives team at MongoDB owns the governance and delivery of key cross-functional security risk and compliance initiatives. The team designs and executes programs that support compliance audits, risk assessments, common control frameworks, operating cadences, and executive reporting that strengthen the organization’s assurance, risk management and compliance objectives. The policy and controls governance pillar is responsible for the structure, standards and operating mechanisms that keep MongoDB’s security policies, standards, procedures, and controls governance processes current, aligned, auditable and scalable across the organization. This includes ownership of the policy lifecycle, common controls framework governance, issue management, and the review cadences and cross-functional coordination needed to maintain strong governance maturity and audit readiness. This role sits under the Assurance, Risk and Compliance function within the Global Security Office and reports to the Director of ARC Initiatives. This role will be based remotely in the United States Responsibilities: Scope of Ownership Policy governance program ownership, including policy lifecycle management, documentation standards, review and approval cadences, change tracking, and exception governance Controls governance ownership, including common controls framework lifecycle management, control harmonization, framework mapping, and processes that support audit readiness and scalable control oversight Governance over supporting systems and workflows, including Jira, GRC tooling, documentation repositories, and reporting structures, that enable consistent execution and visibility Issue management and remediation governance, including intake, triage, tracking, and reporting for timely closure of findings Executive-ready reporting and metrics for policy health, controls maturity, policy exceptions and broader program effectiveness Program Leadership Own and evolve the governance model for policies, standards, procedures and controls, ensuring clear accountability, consistent execution and audit-ready outputs Lead the end-to-end policy lifecycle, including creation, review, approval, publication, maintenance, retirement and exception governance Lead the controls governance program, including common controls framework ownership, framework revision management, control harmonization and periodic cross-functional control reviews Own the governance model for ARC issues and remediation tracking, including workflows for intake, tracking, monitoring, closure validation and ongoing reporting Ensure policies and controls remain aligned with compliance requirements, and translate framework changes into actionable program updates People Management Manage and develop team members responsible for policy governance, controls governance, and related operational processes by setting priorities, driving workload clarity, and coaching for strong execution Establish a high bar for quality, accountability, and follow-through while supporting team growth through regular feedback and development Cross-functional Partnership Partner within ARC and across Security, Engineering, Product, and Legal teams to align requirements, resolve blockers, and drive timely decisions Coordinate with policy owners, subject matter experts and operational stakeholders to drive timely reviews, required updates, and exception handling Serve as a key point of contact for compliance audit support related to policy governance and controls governance processes and program documentation Operational excellence and metrics Define, maintain and evolve KPIs, KRIs, dashboards and reporting that measure policy lifecycle health, control maturity, audit readiness, exception trends and program performance Oversee the systems that support the program, including Jira workflows, GRC platform, and related automation or enhancement opportunities Drive continuous improvement across governance workflows to reduce manual effort, strengthen stakeholder experience and improve scalability across ARC programs Requirements: 10+ years of program management, governance, compliance or related experience within Information Security, GRC, or a high-growth technology environment Experience leading policy and procedure programs, governance frameworks or controls governance programs at scale Strong understanding of security and compliance frameworks such as SOC2, ISO 27001, PCI DSS, HIPAA, NIST CSF, with the ability to translate framework requirements into operational policy and control structures Experience managing full-lifecycle cross-functional programs, including planning, risk mitigation, dependency management, change control, and executive reporting Advanced experience with Jira, and GRC or policy management platforms Strong people leadership capability, including managing team priorities, coaching team members, and driving accountability through ambiguity and complexity Excellent communication and stakeholder management skills, with the ability to influence cross-functional partners and hold teams accountable to deadlines and governance expectations Exceptional attention to detail, strong judgement and a proactive approach to building structure, clarity and sustainable governance mechanisms Scope and Complexity: This role manages complex governance programs that require coordination across business and technical teams, balancing policy lifecycle needs, framework evolution, audit readiness, tooling maturity and operational scalability Leadership in this role is demonstrated through ownership, structure-building, sound judgement, and the ability to align different stakeholders around clear governance expectations and outcomes This leader will enhance the maturity of the policy and controls governance programs by creating repeatable mechanisms. You are expected to own the strategy and success of the programs, not just track tasks within them You will work closely with technical and operational subject matter experts, but you are accountable for governance design, execution rigor, reporting clarity, and resolution of bottlenecks that could impact program maturity or audit readiness Success in this role is measured by the strength, consistency, and scalability of the policy and controls governance model, and teams ability to maintain current, auditable, and business-aligned processes About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 2273504894 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $114,000—$224,000 USD

Lead the Critical Accounts program and define strategy for AI-powered Customer Health Platform with cross-functional leadership to ensure actionable customer insights and portfolio health visibility. | 12+ years in Customer Success, Program Management, or GTM Operations with proven leadership and executive communication skills to align teams without direct authority. | The Role MongoDB is building two connected capabilities that determine how we protect and grow our most important customer relationships: a Critical Accounts program that catches at-risk accounts early and drives them to a durable resolution, and a Customer Health Platform, an AI-powered one-stop shop for customer insights, combining health, adoption, engagement, and experience data with proactive risk identification and recommended actions. This role owns both. You will build and lead the Critical Accounts function end to end: the framework, the global operating model, and the executive reporting that gives leadership real-time visibility into the portfolio. You will also set the long-term vision and strategy for the Customer Health Platform: what it scores and alerts on, which teams and use cases it serves next, and how it becomes the one-stop shop for customer insight across the company. You will be accountable for how MongoDB identifies, intervenes on, and learns from customer risk, and for where the Customer Health platform goes next. This is a build role. You are creating the operating rhythm, the standards, and the team structure as much as you are running them. This role can be based out of our US offices or remotely in the United States. What You Will Do Own and Build the Critical Accounts Program Design and iterate on the global Critical Accounts framework: entry/exit criteria, account archetypes, playbooks, health assessment templates, and Get Well Plan standards. Design the central Critical Accounts org structure and hire a lean program management team, establishing this as a durable, well-resourced function within Customer Strategy. This team is the connective tissue that ensures every qualifying account is triaged, resourced, tracked, and ultimately graduated with documented outcomes. Own intake and triage standards so every qualifying nomination is validated, classified, and assigned a process lead and resource plan without delay. Design the path for Critical Accounts to move beyond human nomination alone, working with Customer Health to define the signals and thresholds that proactively detect at-risk accounts and surface them for the cohort, so nominations come from both human judgment and the platform's early-warning detection. Own program coordination: the master tracker of active critical accounts, cross-functional stand-ups with Customer Success, Technical Support, Professional Services, Sales, and Product and Engineering, the 90-day checkpoint process, and resource rebalancing as account needs evolve. Own executive reporting for the program: weekly account status, monthly portfolio readouts with trend analysis, and quarterly summaries covering program KPIs, churn prevented, and cost-to-save ratios. Set and track program KPIs, de-escalation rate, time-to-exit, CSAT delta, churn prevented, resource hours per account, and refine investment tiers based on actual data. Lead post-mortem reviews for every graduated account and route findings into QBRs, product prioritization, and process improvements, ensuring learnings reach the business within one quarter of exit. Lead Customer Intelligence & AI Own the multi-year vision and strategy for the Customer Health Platform, defining what it becomes beyond a Customer Success tool: the single, trusted platform for customer insight that every GTM function draws on to understand and act on customer signal Set the roadmap priorities for expanding Customer Health's reach: new data sources, new use cases, and new next-best-action and AI-driven experiences Make the platform-level calls on scope, sequencing, and investment as Customer Health scales across functions, as we as align with cross-functional executives on the path forward Ensure Customer Health and the Critical Accounts program reinforce each other: account health scores and signals should feed directly into critical account identification, triage, Get Well Plans, and portfolio reporting. Drive cross-functional alignment across Product, Marketing, and GTM on how Customer Health orchestrates and surfaces insight: who gets alerted about which issues, when, and through which channel (internal vs. external), and how health data and alerts show up in the comms and UI layer for account teams, customers, and partners. Provide Executive and Cross-Functional Leadership Serve as the connective tissue across Customer, Product & Technology, Engineering, and GTM leadership for everything related to customer risk, intelligence, and intervention. Give executives real-time, high-trust visibility into both the Critical Accounts and Customer Health portfolio What You Will Bring 12+ years in Customer Success, Program Management, or Customer/GTM Operations, ideally in a consumption-based or B2B SaaS company, with several years in a people-management or senior program leadership role. A track record of building a program or function from the ground up, not just running an existing one, including designing frameworks, standing up teams, and establishing executive reporting. Experience managing complex, multi-stakeholder engagements under pressure; direct experience with a critical accounts, save, or escalation management program is strongly preferred. Experience managing people leaders or senior individual contributors, with the judgment to set direction and hold others accountable without needing to run every workstream personally. Strong cross-functional leadership without direct authority, and the ability to align Director- and VP-level peers across functions to a shared plan. Executive-grade written and verbal communication; comfort presenting portfolio health, program KPIs, and business cases to senior leadership and, at times, the board. Data-driven approach to management: builds and tracks KPIs rather than relying on status updates, and is comfortable reasoning about scoring, health signals, or model-driven recommendations even without an engineering background. Familiarity with technical customer challenges (cloud, data infrastructure, or database preferred) and with how account teams actually work day to day. High composure in high-stakes, ambiguous situations, with a bias toward bringing decisions and solutions rather than problems. Nice to Have Experience building and managing a Critical Accounts or similar escalation/save function, from designing entry/exit criteria and playbooks through running the portfolio day to day. Experience owning or sponsoring an AI-powered customer intelligence, account health, or GTM tooling initiative spanning multiple functions. About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273504251 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $203,000—$398,000 USD

Develop and manage a customer listening strategy using AI insights to improve customer lifecycle and collaborate cross-functionally for business improvements. | 6+ years in CX or customer insights in B2B SaaS, proficiency with Medallia or Qualtrics, ability to synthesize data into executive recommendations and influence stakeholders. | About the Role As a key member of the Customer Experience Strategy team, you will help shape how the organization understands, prioritizes, and improves the end-to-end customer experience. This role sits at the intersection of customer listening, journey strategy, AI-powered insights, and cross-functional influence. Customer experience extends far beyond any single touchpoint or function. From initial awareness and evaluation through onboarding, adoption, support, renewal, and advocacy, every interaction contributes to how customers perceive our brand. In this role, you will build and evolve the mechanisms that help us understand those experiences holistically, identify the moments that matter most, and drive improvements across the entire customer lifecycle. You will be responsible for developing a comprehensive customer listening strategy, leveraging both structured and unstructured customer signals to uncover friction, identify opportunities, and measure customer sentiment at scale. You will create a unified view of the customer experience and help leaders make more informed, customer-centric decisions. Because every team influences the customer experience in some way, this role requires deep partnership across the organization. You will collaborate closely with Product, Customer Success, Support, Marketing, Sales, Operations, and other stakeholders to translate customer signals into coordinated action that improves both customer outcomes and business performance. This is a highly cross-functional role that serves as connective tissue across the organization. Success requires strong analytical skills, customer empathy, executive communication, and the ability to influence stakeholders without direct authority. This role can be based out of one of our US offices or remotely in the US region. In This Role, You Will Customer Listening & Experience Measurement Establish and manage a portfolio of listening posts, including relationship, transactional, and competitive feedback programs, creating a holistic understanding of customer sentiment and experience Identify gaps in customer feedback coverage and implement new listening mechanisms to better understand customer needs, pain points, and emerging opportunities Own the design, administration, reporting, and continuous improvement of customer listening programs and experience measurement frameworks AI-Powered Customer Signals & Experience Insights Develop scalable approaches for combining structured and unstructured customer signals into a unified view of the customer experience Leverage AI, natural language processing, sentiment analysis, and emerging technologies to identify trends, themes, friction points, and root causes across surveys, support interactions, customer conversations, and other feedback channels Build frameworks for detecting early warning signals, emerging customer risks, and opportunities for proactive intervention Utilize GenAI-powered tools to accelerate insight generation, summarize qualitative feedback, and surface meaningful customer patterns at scale Partner with technical and business teams to continuously improve the organization's customer intelligence capabilities Organizational Influence & Systemic CX Improvements Synthesize customer signals across multiple touchpoints and functions to uncover systemic issues that may not be visible within individual teams Analyze customer feedback and experience data to identify key drivers of customer satisfaction, loyalty, retention, and advocacy Translate customer insights into clear, compelling recommendations that influence decision-making and investment priorities across the organization Facilitate cross-functional reviews and action-planning sessions that align stakeholders around customer priorities and drive accountability for improvement Partner across Product, Engineering, Customer Success, Support, Marketing, Sales, Operations, and other teams to prioritize and implement customer experience enhancements Serve as a strategic advocate for the customer by ensuring customer perspectives are embedded into planning, prioritization, and operational decision-making Closed-Loop Feedback & Real-time Customer Action Own and continuously improve the organization's closed-loop feedback strategy, ensuring customers receive timely and meaningful follow-up when concerns are raised Partner with frontline teams to establish and maintain effective customer response processes, within established SLAs, including detractor outreach and service recovery workflows Monitor closed-loop performance and identify systemic issues requiring broader organizational action Ensure customer feedback drives both immediate customer recovery efforts and long-term experience improvements Track the impact of actions taken in response to customer feedback and communicate outcomes to stakeholders Minimum Requirements 6+ years of experience in Customer Experience, Customer Experience Strategy, Customer Insights, Market Research, or a related discipline within a B2B SaaS or enterprise environment Experience designing and operating customer listening programs and translating customer feedback into business action Demonstrated ability to synthesize quantitative and qualitative customer data into actionable insights and recommendations Experience working with customer feedback platforms such as Medallia, Qualtrics, or similar experience management solutions Familiarity with AI-enabled research, text analytics, sentiment analysis, or other approaches for analyzing unstructured customer feedback Experience managing closed-loop feedback programs and customer recovery processes Proven ability to influence stakeholders and drive alignment across complex, cross-functional environments Strong analytical, communication, and storytelling skills, including experience presenting insights to senior leaders and executive audiences Ability to manage multiple priorities and operate effectively in a fast-paced environment Preferred Qualifications Experience applying GenAI, machine learning, or advanced analytics techniques to customer feedback analysis and insight generation Experience building or enhancing customer listening frameworks, feedback taxonomies, or customer intelligence programs Familiarity with customer journey mapping, experience measurement methodologies, and customer lifecycle analysis Understanding of customer experience metrics, benchmarking methodologies, and statistical analysis techniques About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273495774 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $106,000—$208,000 USD

Lead complex customer-facing professional services engagements ensuring alignment with strategic business outcomes and rigorous governance. | 8+ years leading complex SaaS or consulting projects with AI fluency and strong project delivery skills including Jira. | MongoDB Professional Services acts as the delivery owner for complex customer initiatives, translating strategic goals into measurable outcomes across modernization, migration, and AI-related programs. We drive accountability through strong governance, proactive risk management, and alignment with customer priorities. About the Role As a Senior Project Manager, you will serve as the accountable delivery lead for complex, customer-facing Professional Services engagements. You will translate customer objectives into clear delivery strategies, balancing customer outcomes with Professional Services business discipline (efficiency, utilization, and health). We’re looking for candidates who are comfortable working remotely in the US and are able to support either east or west coast customers and internal stakeholders. You will partner consultatively with stakeholders to shape priorities, manage tradeoffs, and ensure delivery remains focused on high-value outcomes. This role requires an operator who can navigate technically complex environments, lead executive-level governance, and integrate AI-related discovery into the engagement strategy to drive efficiency and value. What you will do: End-to-End Delivery: Lead engagements from kickoff through closeout, maintaining continuity and ensuring delivery aligns with customer priorities and business outcomes Governance & Operations: Establish rigorous delivery governance, including project planning, milestone tracking, RAID management, and status reporting Consultative Partnership: Serve as a trusted advisor, helping customers clarify objectives, make informed tradeoff decisions, and connect technical execution to strategic business value Stakeholder Management: Drive alignment and influence outcomes across cross-functional teams (Consulting, Sales, Customer Success) and customer stakeholders, even without direct authority Commercial & Delivery Health: Balance customer outcomes with sound business management, including financial discipline, resource utilization, and engagement risk mitigation AI Integration: Identify opportunities where AI consultation adds value, leveraging technical subject matter experts to drive efficiency and unlock outcomes Continuous Improvement: Contribute to organizational delivery standards and mentor team members to improve consistency and predictability What you bring: Experience: 8+ years leading complex, customer-facing projects or programs in SaaS, Consulting, or Professional Services Execution & Governance: Strong command of project delivery fundamentals (scope, schedule, risk, dependencies) and delivery tools (e.g., Jira, Smartsheet) Communication & Influence: Proven ability to influence cross-functional teams and maintain an executive presence with both technical and non-technical stakeholders Business Acumen: Deep understanding of Professional Services economics, engagement health, and linking delivery to long-term customer growth AI Fluency: A practical understanding of enterprise AI transformation; ability to identify AI use cases and facilitate relevant expert engagement Adaptability: Proficiency in both Agile and structured delivery models, with the judgment to operate effectively in ambiguous environments Preferred qualifications: Experience leading high-visibility database, cloud, or software modernization initiatives Familiarity with MongoDB products and services Experience facilitating strategic governance cadences (e.g., QBRs) About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 2273481019 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $90,000—$176,000 USD