MongoDB

Lead customer marketing and advocacy strategy, scaling it with AI-enabled tools and bringing customer perspectives into brand narratives, product launches, and executive communications. | Requires 10+ years of B2B marketing focused on customer advocacy, 5+ years leading teams, and demonstrated innovation, AI-driven operational scaling, and cross-functional influence. | MongoDB is hiring a Director of Customer Marketing & Advocacy to showcase our customers and support one of our strongest growth levers. This is a build-and-influence role: you will scale customer marketing into a strategic growth function impacting market share, mindshare and awareness with a focus on enterprise segments and AI-native startups. We're not looking for someone to run customer marketing as usual. We want a leader who will innovate, drive change, and take this program to the next level: an AI-enabled engine that finds, matches, and activates customer voice at speed and scale, and a program other companies point to as the bar they aspire to. You will replace manual, ad hoc processes with automation and AI, so customer stories reach every channel faster and with less friction and innovate the customer marketing function and model. You will build a world where our customers show up everywhere: on stage, in analyst and press conversations, across our brand campaigns and content, and throughout the buying journey. You will also create a channel for customer insight where the insight we gather from customers will sharpen how Product and Product Marketing position, message, and launch. You will make sure every one of those moments is planned, measured, and tied to corporate goals. Customer voice will be the foundation of MongoDB's brand, building awareness and mindshare with the buyers and builders who matter most. You will lead the customer marketing team across AMER and EMEA and partner closely with Brand, Communications, Strategic Events, Social Media, Product Marketing, Executive Programs, Sales, Customer Success, Partners, Product, and Investor Relations. This role can be based remotely in the United States. What You'll Do Put customer voice at the center of MongoDB's story, across every channel Make the customer voice the heart of our brand. Partner with Brand Marketing & Creative to make customer outcomes a foundational part of MongoDB's brand narrative and campaigns, building awareness and mindshare and shaping how the market sees us Lead customer storytelling and content. Set the editorial bar for case studies, video, and executive point-of-view content, and make sure those stories feed brand, social media, communications, events, and demand programs Bring customers to every stage. Partner with Strategic Events to make customers central to flagship events such as MongoDB.local, plus keynotes, webinars, and brand activations, recruiting and preparing customer speakers who bring our story to life Earn credibility beyond our own channels. Work with Communications to connect customers with the press, analysts, and industry influencers who shape enterprise and developer opinion, so credible third-party voices carry our story further than we can alone Reimagine the program and build the AI-enabled engine Redefine what customer marketing can be, and set the bar. Set the charter, operating model, and multi-year roadmap for a function that unifies storytelling, advocacy, executive engagement, and influencer relationships into one system, and build a program that peers benchmark themselves against Build an AI-enabled engine that scales. Use automation and AI to find, match, and activate customer voice across channels, from story intake and customer matching to content tagging and performance reporting. Replace ad hoc, one-off requests with clear standards, shared ownership across teams, defined dependencies, and accountability for results Grow a deep, diverse customer community. Lead the global strategy for recruiting and nurturing customers across enterprise segments and AI-native startups, so we always have the right voice for the moment and the channel Embed customer proof across the business. Bring customer evidence into brand campaigns, product launches, demand programs, and sales conversations, so it becomes a dependable part of how we market, launch, and win Turn customer voice into insight. Make customer insight a two-way exchange, not just a channel for outbound proof. Capture what customers tell us through stories and bring it back to Product and Product Marketing to inform positioning, messaging, and launches Drive impact Prove the business case. Define KPIs and build the attribution model that connects customer proof to brand awareness and mindshare, revenue growth, retention, and expansion Influence up and across. Build executive sponsorship across Brand, Communications, Social, Events, Sales, Customer Success, Product, Partners, Product Marketing, and Investor Relations Build and lead the team. Set vision, priorities, and metrics; hire, coach, and develop a high-performing global team, including people managers. Own budget, agencies, and the tooling behind the work What You'll Bring 10+ years of B2B marketing experience, including significant leadership of customer marketing, advocacy, or customer-led brand programs at an enterprise software, cloud, data, or developer-focused company 5+ years leading teams, including managing managers and teams across regions A record of innovating and driving change: you've taken a customer marketing or advocacy program well beyond the standard model, built systems that scale efficiently, and created work your peers and the broader community look to as a benchmark Hands-on experience using AI and automation to scale customer marketing or advocacy operations, plus a clear point of view on where AI is taking the function A track record of building or scaling a customer marketing function through significant growth or change, with quantifiable results Exceptional storytelling and editorial judgment, with experience making customer voice central to a brand narrative, building awareness and mindshare, and translating complex technology into clear, credible business stories Experience integrating customer voice across brand campaigns, communications, social and influencer marketing, events, and product launches Proven success building customer advocacy and co-marketing programs that recruit and engage a strong, diverse base of customer participants Executive presence, with experience engaging C-level customers and changing senior leaders' minds with data and customer evidence Experience building cross-functional operating models with clear ownership, dependencies, and accountability, and influencing stakeholders without direct authority Comfort in a fast-moving, technical, AI-driven market. Preferred Qualifications Experience marketing to both large enterprises and startups, and to technical buyers or developers as well as executive decision makers Experience with AI-enabled advocacy or customer evidence platforms Experience supporting executive communications, keynote development, or large-scale customer events Experience supplying customer proof for earnings, investor, or analyst materials at a public company A recognized presence in the customer marketing community, such as conference speaking, advisory boards, industry awards, published thought leadership, or teaching About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 3273589523 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $115,000—$226,000 USD

Partner with enterprise customers to modernize applications and databases, improve performance, build AI-powered features, and share implementation insights with product and engineering teams. | Requires 8+ years delivering enterprise software solutions, an engineering degree, strong AI/ML and AI application design expertise, and familiarity with Java, SQL, Python, testing, microservices, database migration, and refactoring. | As a Senior Forward Deployed AI Engineer, you’ll work directly with enterprise customers on high-impact projects that leverage Generative AI, LLMs, and modern application development. You’ll be hands-on in helping organizations migrate legacy databases, modernize their architecture, and integrate AI-driven functionality into their applications. This is a rare opportunity to apply your software engineering expertise while driving AI adoption across industries. You’ll not only solve challenging, real-world engineering problems, but also influence MongoDB’s AI strategy and product direction. This role will be based remotely anywhere within the U.S. or any MongoDB North America office, including Seattle, Denver, Raleigh, San Francisco, Palo Alto, New York, DC, etc. What You’ll Do Work with enterprise customers to refactor applications, migrate legacy databases, and optimize performance using MongoDB Prototype and build AI-powered features, leveraging LLMs and Generative AI frameworks to improve software development workflows and application functionality Apply modern software engineering practices to accelerate customers’ AI adoption, helping them implement microservices-based architectures, intelligent automation, and AI-enhanced applications Influence MongoDB’s AI and software development roadmap by sharing insights from real-world implementations and customer needs Collaborate across engineering, product, and customer teams to create scalable, resilient software solutions What We’re Looking For 8+ years of experience in software engineering, with a proven track record of delivering impactful technical solutions for enterprise clients, preferably using Java, SQL, and Python An engineering degree in Computer Science, Machine Learning, Mathematics, Network Engineering, or Electrical Engineering In-depth knowledge of AI/ML concepts, tools, and open-source development; experience designing and implementing AI-powered applications is highly preferred Proficient in test-driven development methodologies and familiar with monolithic vs. microservices architectures, including database migration and refactoring Strong problem-solving skills and a passion for tackling complex, “un-Googleable” challenges while driving innovation through software development Preferred qualifications: Academic research experience in parsing, AI/ML, or programming languages About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 3273590473 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $0.01—$0.01 USD

You would anchor security architecture work, assess risks across compute, network, and storage, lead cross-functional engagements such as M&A due diligence, and mentor senior technical talent. | The role requires 12+ years in security or software engineering, deep architecture expertise, a bachelor's degree in computer science or a related field, and a record of independent technical judgment and influence. | MongoDB's Global Security Organization (GSO) is looking for a Principal Security Engineer. The GSO secures MongoDB's products, infrastructure, and the trust our customers place in us — spanning product security, corporate security, and risk, and working across engineering, go-to-market, and corporate development to keep security moving at the same speed as the business. The Principal Security Engineer will serve as a senior technical anchor for the team. This is a deep individual-contributor role that will stay hands-on with hard security and architecture problems, form sharp independent opinions, and know how to debate, align, and commit once GSO has made a call. Key topic areas will include collaborating with our product teams to ensure identity and permission models meet customer needs for our new autonomous agent platform and working with integration security teams to push the envelope on automated detection, reproduction, and remediation of security vulnerabilities via AI. What we need here is depth, judgment, and the ability to build up the bench of senior technical talent around you. This role can be based out of our NYC office or remotely in the North America region. Responsibilities Maintain real technical depth in security and in MongoDB's product architecture — compute, network, and storage — deep enough to evaluate actual risk rather than apply generic best practice Form independent, well-reasoned opinions on security and architecture decisions, and voice them even when they cut against consensus or a leader's default plan Push teams to move faster when process or over-engineering is introducing complexity without reducing risk — and push teams to slow down when GTM pressure is outrunning a clear-eyed view of the risk Debate hard, then align, then commit: help the org land on the right call, then execute on it Seed and grow a working community of senior ICs embedded in security operations, product security, and enterprise security — connecting people, sharing knowledge, and creating the venues (formal or informal) for that to happen Lead time-boxed, high-stakes, cross-functional engagements such as M&A security due diligence and partner risk assessments, often with incomplete information and a short runway Draw on your own expertise where it applies, and quickly figure out how to close knowledge gaps elsewhere — staying accountable for the outcome either way Requirements 12+ years of experience in security engineering, software engineering, or a related discipline, including senior individual-contributor or technical-lead experience Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent practical experience Deep, credible technical expertise in security, plus working depth across compute, network, and storage architecture A track record of forming and defending independent technical positions, along with the judgment to know when to stop debating and commit Experience influencing without formal authority, including with management and cross-functional partners, in both directions — accelerating and slowing down decisions Comfort owning ambiguous, deadline-driven work such as M&A diligence or partner risk reviews, and being accountable for the result even without the full picture upfront A genuine interest in mentoring and connecting other senior engineers, without needing a management title to do it Don't feel that you meet all of the requirements? We encourage you to apply anyway — studies show strong candidates sometimes rule themselves out prematurely. MongoDB has a diverse, inclusive, equitable, and high-performing environment, and we want to keep improving our ability to deliver for customers. Nice to Haves Direct experience leading M&A security due diligence or partner/vendor risk assessments Background spanning multiple layers of the stack (e.g., network and storage, or application and infrastructure security) A history of building or growing technical communities of practice Success in This Role Means Leadership trusts your technical judgment on the hardest, most ambiguous calls Your willingness to disagree — in either direction, faster or slower — makes decisions better, not just louder A real community of senior security talent has formed around you in GSO About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 3273579822 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $162,000—$439,000 USD

Lead global software category strategy, manage procurement analysts, ensure vendor compliance, and drive negotiations and cost optimization. | Requires 8+ years in indirect procurement with substantial software purchasing expertise, 4+ years of people management, a bachelor's or graduate degree, and strong negotiation, analytical, and project management skills. | MongoDB is looking for a Senior Manager, Procurement (Software) to support our growing company's needs. This role requires a strategic thinker, but also someone who is prepared to “roll up their sleeves.” It also requires interaction across the organization, globally. The right candidate will be a builder with strong analytical, negotiation and communication skills. This position will work in the Procurement Team managing procurement analyst and supporting the company in creating and implementing a category strategy for global Software. This role is based in the New York office and will be reporting to the Head of Procurement & Travel who is also based in New York. By joining the MongoDB Procurement team you will be gaining an enormous amount of experience while accelerating your career. This role will be based remotely in the United States, but also open to Pacific Time Zone. Key Responsibilities: Serve as the main point of contact for global Software contracts, leading category strategic initiatives and managing a team of procurement analysts Collaborate cross-functionally across the organization with stakeholders and the global Legal team to ensure vendor compliance and requirements are met Develop and execute a Software Category Management strategy and roadmap aligned with company growth and technology goals Own and manage a pipeline of software renewals, sourcing initiatives, and supplier engagements, ensuring proper planning and execution across the organization Build a deep understanding of software spend, market trends, licensing models, and supplier landscapes to unlock cost savings and value optimization Establish trusted partnerships with key stakeholders in Finance, Legal, IT, Security, and business teams to guide procurement decision-making Partner with global teams across regions and time zones, including regular collaboration during Pacific Time business hours Drive supplier negotiations, vendor performance management, and sourcing activities to secure optimal commercial outcomes Ensure all deals within your scope comply fully with the company purchasing policy So, what does success look like? The Senior Manager will be successful in this role when they can start executing the following strategic tasks and responsibilities after their first quarter with the company: Deliver superior and consistent project management skills for multi country, cross functional team projects Work closely with global stakeholders on pre renewal strategy, RFP distribution, contract negotiations, and post renewal analysis Develop a trusted advisor relationship with key business partners and internal stakeholders through effective communication, strategic guidance, and high quality execution Build and maintain a forward looking software renewal and sourcing pipeline with clear visibility into risks, opportunities, and upcoming business needs Develop actionable category strategies based on spend analysis, supplier insights, and business priorities Identify and deliver measurable cost savings, cost avoidance, and value optimization opportunities across the software portfolio Contribute to the development of new tools, processes, and approaches that support global expansion and operational scale Develop an understanding of the legal framework for contract execution and supplier risk management Lead and grow the team with career planning, mentorship, and professional development at the forefront About You Bachelor's Degree or MBA/Master's Degree 8+ years of experience within an indirect procurement team, including significant experience managing software purchasing and supplier negotiations 4+ years of people management experience required Experience developing category strategies and managing complex software supplier relationships Ability to analyze spend data, draw conclusions, and develop actionable recommendations Strong organizational and project management skills Legal contract experience Demonstrated ability to build strong stakeholder relationships and influence decision making across multiple business functions Highly articulate with excellent verbal and written communication skills Ability to work effectively with global teams and stakeholders across multiple time zones, including Pacific Time business hours Think creatively, are highly driven, and are skilled at creating structure in situations that are uncertain or ambiguous within a rapidly growing business Demonstrated ability to roll up your sleeves and work alongside team members, driving projects through to completion About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 3273559477 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $76,000—$149,000 USD

Build security guardrails and platform capabilities across runtime, CI/CD, and infrastructure-as-code workflows, leading threat modeling, design, monitoring, and alerting initiatives. | Requires 10+ years in SRE, infrastructure engineering, or cloud security, Staff or Principal-level experience, strong systems programming, and hands-on Linux, Kubernetes, and major cloud-provider expertise. | InfraSec operates on a preventative, enabling model: rather than acting as a manual approval gatekeeper or compliance auditor, we develop automated guardrails and platform capabilities. We integrate security directly into the platform runtime, CI/CD, and Infrastructure-as-Code (IaC) workflows so engineering teams can operate securely at scale without friction. This role can be based out of our office or remotely in the United States. What You’ll Do Harden hosts and containerized workloads using Linux security mechanisms (AppArmor, SELinux, seccomp, cgroups) and eBPF-based tooling (Cilium, Tetragon) Secure containerized infrastructure across multi-cloud environments via RBAC, network policies, admission controls (Gatekeeper), and runtime threat detection Build and manage automated services for Cloud Security Posture Management (CSPM), workload identity, vulnerability management, and access controls across AWS, Azure, and GCP Write production-quality code and leverage Infrastructure-as-Code (Terraform) to version, test, and deploy security controls as code Build real-time security monitoring, logging, and alerting systems to detect anomalies and track security posture at Atlas scale Lead initiatives across their full lifecycle; from threat modeling and architectural design to implementation, rollout, and long-term production reliability What We’re Looking For Minimum Qualifications: 10+ years in SRE, Infrastructure Engineering, or Cloud Security Engineering A track record of operating at Staff or Principal scope: defining technical direction, resolving cross-team ambiguity, and personally championing initiatives from conception to delivery Strong coding skills in Go (Golang), Python, C, C++, or Rust Proven track record of building and operating large-scale distributed systems or cloud platform infrastructure Hands-on experience using Terraform, CloudFormation, or Ansible for automated infrastructure provisioning Demonstrated experience owning infrastructure in Linux, Kubernetes, and at least one major cloud provider (AWS, GCP, or Azure) Preferred Qualifications: Practical experience with eBPF-based security tooling (Cilium, Falco, Tetragon) Direct ownership of Cloud Security and Workload Identity platforms Multi-cloud expertise spanning AWS, Azure, and GCP Production exposure to low-level Linux security mechanisms (seccomp, AppArmor, SELinux, cgroups) About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 2263171228 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $151,000—$297,000 USD

Build and operate resilient multi-tenant storage infrastructure, monitor reliability and durability, and participate in a 24/7 on-call rotation. | Requires 6+ years operating distributed systems, proficiency in Python or Go, and expertise in cloud infrastructure, containerization, and stateful storage. | MongoDB’s Storage Layer Services (SLS) team is re-architecting the MongoDB cloud storage layer and sits at the heart of our next-generation cloud storage architecture. This relatively new team is building performant, multi-tenant distributed storage services that both enhance today’s Atlas storage stack and enable more customer workloads to run more efficiently. You will partner with the teams building these storage services to define SLOs, shape capacity plans, and ensure the reliability, durability, and operational safety of the storage layer that underpins Atlas. You’ll join a small, senior team of SREs as founding members of this organization, playing a crucial role in executing on a multi-year roadmap for MongoDB’s cloud storage architecture. This role can be based out of our Boston, New York City, Raleigh, Miami, Pittsburgh or remotely in the United States while physically based in an Eastern or Central time zone location.  THE IDEAL CANDIDATE SHOULD * Have 6+ years of experience working on software development and operating distributed systems * Proficiency in Python, Go, or a similar language * Have operated or supported stateful storage or database systems at scale, and are comfortable with durability, consistency, and recovery trade-offs. * Possess a customer-focused mindset * Value efficiency in processes and operations * Prefer automation over manual processes. We are a small team of software engineers with a strong bias towards software solutions to avoid toil * Experience using and extending containerization technologies, particularly Kubernetes, to enhance application agility, optimize resource utilization, and accelerate time-to-market * Expertise in cloud infrastructure platforms, including AWS, Google Cloud Platform (GCP), or Azure * Understanding of Linux operating system internals and networking concepts (e.g., TCP/IP, DNS, TLS, routing) RESPONSIBILITIES  * Work on our multi-tenant distributed storage systems, balancing long-term strategic infrastructure goals with immediate engineering needs * Build for reliability, making services and infrastructure available, resilient, fault-tolerant, and self-healing * Identify and configure key metrics to detect incidents and quantify service health, availability, and performance * Participate in a 24/7 on-call rotation to resolve issues involving the storage infrastructure * Become an expert in infrastructure performance, helping us optimize from the application level all the way to the kernel STRONG CANDIDATES MAY ALSO HAVE EXPERIENCE WITH: * Leading major architectural shifts, such as moving from legacy storage stacks to new multi-tenant storage architectures, including planning and executing large-scale data and workload migrations with tight availability and durability requirements * Managing and scaling infrastructure across multi-cloud environments (AWS, GCP, or Azure) * Designing secure, multi-tenant runtime environments at scale ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, [https://www.mongodb.com/company] guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy [https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb], we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB [https://www.mongodb.com/blog/channel/culture], and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 1273396252 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $126,000—$248,000 USD

Manage secure multi-cloud service communication, network architecture, service mesh, and edge load balancing while participating in a 24/7 reliability on-call rotation. | Requires 10+ years in distributed systems, deep TCP/IP, DNS, and TLS networking expertise, modern cloud infrastructure proficiency, and an automation-first approach. | THE TEAM Platform Engineering sits within SRE and builds the core infrastructure powering MongoDB’s broader engineering organization. Our teams own everything from our multi-cloud Kubernetes foundation to automated deployment pipelines and global observability platforms. Within Platform Engineering, the Fabric team manages the global network substrate that enables secure communication between internal microservices and incoming public internet traffic. We own network architecture, service mesh topologies, and edge load balancing, ensuring customer data remains safe in transit. Ultimately, Fabric plays a pivotal role in engineering the reliable, globally connected, multi-cloud network that underpins all MongoDB products. This role is based remotely in the United States. ROLE OVERVIEW We are seeking a talented Senior Site Reliability Engineer (SRE) with a strong networking background to join the Fabric team. This role is pivotal in building and maintaining the robust infrastructure necessary for secure and efficient communication between our services. As a Senior SRE on the Fabric team, you will leverage your expertise in networking, distributed systems, and automation to ensure our systems are resilient, scalable, and reliable. THE IDEAL CANDIDATE SHOULD * Be a US Citizen, as the position supports our FedRAMP authorized environment * Have 5+ years of experience working on software and operating distributed systems, with deep expertise in networking fundamentals and a good understanding of how the internet works, e.g. TCP/IP (including IPv6), DNS, TLS/mTLS, BGP, tunnels, overlays, and SDN principles * Be intimately familiar with modern cloud-based infrastructure and the network design primitives of at least one of AWS, Azure, or GCP, e.g. VPCs, subnetting, routing, VPNs, peering, private link / private service connect, and CDNs * Possess a customer-focused mindset, driving improvements that benefit end-users * Value efficiency in processes and operations, and display a strong preference for automation over manual processes (“allergic to ops work”) * Have a strong knowledge of service mesh and load-balancing concepts, and be eager to implement these in a multi-cloud environment EXPECTATIONS * Contribute to a significant re-architecture of our multi-cloud globally-connected network, bringing your experience to design discussions and owning meaningful parts of the work * Collaborate with service-owning teams to provide internal support, addressing technical issues and offering guidance on best practices for service-to-service connectivity * Participate in a 24/7 on-call rotation to swiftly resolve issues related to network architecture and service-to-service connectivity, ensuring minimal disruption and high availability ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, [https://www.mongodb.com/company] guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy [https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb], we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB [https://www.mongodb.com/blog/channel/culture], and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 426185 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $127,000—$249,000 USD

Design and build distributed database machinery for data partitioning, node scaling, performance, and seamless data movement across clusters. | Requires 5+ years building distributed systems, production-level C++ proficiency, strong system design and algorithms, and a bachelor’s degree or equivalent practical experience. | Join Cluster Scalability, one of MongoDB's Online Transaction Processing teams, and help build the core infrastructure that makes MongoDB a world-class distributed database. The team builds the infrastructure and tools that let customers scale their workloads past what a single node can handle. We take pride in building clean abstractions over hard distributed systems problems, so users can focus on their data instead of worrying about where it lives or how it's accessed. Our work has a big impact: it solves the hardest data challenges faced by MongoDB's largest customers. As a Senior Software Engineer on Cluster Scalability, you'll work on data partitioning, one of the hardest and most impactful problem areas at MongoDB today. You'll collaboratively design and build the distributed machinery that turns independent query-processing and storage nodes into a single, unified database system. Your team’s work will be to build the data-movement and dynamic-scaling features that run on top of it. Current work includes seamless horizontal scaling with minimal tradeoffs, better cluster elasticity and smarter workload execution. You'll solve complex performance problems and design protocols for moving and placing data without disruption. Your work will help the architecture scale reliably to meet customer demand at any volume. Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to work on a collaborative team that applies distributed systems fundamentals to deliver core features of a popular database, join us! Let’s change what’s possible for application developers, system architects, and database operators. This role can be based remotely in the United States. Candidate Profile 5+ years of experience building distributed systems Experience with building production-level code with a large user base, robust design structure and rigorous code quality, written in C++. Degree in Computer Science or similar field, or equivalent practical experience, with strong competencies in data structures, algorithms, and software design/architecture Passion for the theory and practice of system design for large-scale distributed systems, as well as hands-on or academic experience in the domain Understands modern computer architecture and internals to the degree that they can reason about how specific design choices plays out in a system like MongoDB Has demonstrated industry success or academic research in areas such as: High performance / low latency networking Performance tuning Distributed systems System observability System resiliency Success Measures In your first month, you’ll understand the high-level architecture of MongoDB, dive into the details of your team’s components, and resolve a few bugs In the first three months, you’ll contribute to the development of a project slated for the next release of MongoDB, take on code review responsibilities, and participate in design reviews for new features In the first six months, you’ll lead the development of a new feature and help mentor new engineers on the team About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 3273558049 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $126,000—$248,000 USD

Design and build security services, APIs, automation, and tooling to protect MongoDB Atlas infrastructure across AWS, Azure, and GCP. | Requires 5+ years in software engineering or SRE, proficiency in a language such as Go or Rust, and strong Linux and networking knowledge, with cloud security experience preferred. | WHO WE ARE At MongoDB, we are building the future of data platforms with MongoDB Atlas; our fully managed, multi-cloud database service. The Infrastructure Security (InfraSec) team sits within Site Reliability Engineering (SRE) in the CTO organization. We are an engineering team dedicated to building the security infrastructure, primitives, and reusable controls that protect MongoDB Atlas across AWS, Azure, and Google Cloud (GCP). InfraSec operates on a preventative, enabling model: rather than acting as a manual approval gatekeeper or compliance auditor, we develop automated guardrails and platform capabilities. We integrate security directly into the platform runtime, CI/CD, and Infrastructure-as-Code (IaC) workflows so engineering teams can operate securely at scale without friction. WORK MODEL & LOCATION: * Senior / Staff Level: US Remote (Eastern & Central Timezones) * Mid-Level: Hybrid (In-Office 3 days/week) in New York City. WHAT YOU’LL DO * Harden hosts and containerized workloads using Linux security mechanisms (AppArmor, SELinux, seccomp, cgroups) and eBPF-based tooling (Cilium, Tetragon) * Secure containerized infrastructure across multi-cloud environments via RBAC, network policies, admission controls (Gatekeeper), and runtime threat detection * Build and manage automated services for Cloud Security Posture Management (CSPM), workload identity, vulnerability management, and access controls across AWS, Azure, and GCP * Write production-quality code and leverage Infrastructure-as-Code (Terraform) to version, test, and deploy security controls as code * Build real-time security monitoring, logging, and alerting systems to detect anomalies and track security posture at Atlas scale * Lead initiatives across their full lifecycle; from threat modeling and architectural design to implementation, rollout, and long-term production reliability WHAT WE’RE LOOKING FOR Minimum Qualifications: * Mid-level: 3+ years in SRE, Infrastructure Engineering, or Cloud Security Engineering * Senior: 5+ years in SRE, Infrastructure Engineering, or Cloud Security Engineering * Staff: 10+ years in SRE, Infrastructure Engineering, or Cloud Security Engineering * Strong coding skills in Go (Golang), Python, C, C++, or Rust * Proven track record of building and operating large-scale distributed systems or cloud platform infrastructure * Hands-on experience using Terraform, CloudFormation, or Ansible for automated infrastructure provisioning * Demonstrated experience owning infrastructure in Linux, Kubernetes, and at least one major cloud provider (AWS, GCP, or Azure) Preferred Qualifications: * Practical experience with eBPF-based security tooling (Cilium, Falco, Tetragon) * Direct ownership of Cloud Security and Workload Identity platforms * Multi-cloud expertise spanning AWS, Azure, and GCP * Production exposure to low-level Linux security mechanisms (seccomp, AppArmor, SELinux, cgroups) ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, [https://www.mongodb.com/company] guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy [https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb], we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB [https://www.mongodb.com/blog/channel/culture], and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 426183 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $127,000—$249,000 USD

Design and optimize physical operators and runtime execution for a distributed document database, set the query execution roadmap, and mentor engineers. | Requires 10+ years in database internals or query-engine development, strong C++ systems programming, a bachelor’s degree or equivalent, and technical leadership experience. | Join the MongoDB Server Query Execution team, and help us build a world-class distributed open-source database. Our team plays a crucial role in the performance and efficiency of MongoDB's data processing. We are responsible for building and improving the core execution engine that powers all queries, taking a logical query plan produced by the optimizer and turning it into reality. This includes developing the physical operators for data retrieval and manipulation, improving the runtime for complex analytical and transactional workloads, and owning critical components such as our new execution engine. In addition to the core server, we support the query execution needs of other major products like Atlas Streams, Atlas Search and Vector Search, and mongosync, making our work vital to the entire MongoDB ecosystem. You will be joining a globally distributed team with a significant presence in both North America and Europe. While this role is based in the NAMER region, you will regularly collaborate closely with colleagues across different time zones. We support both office-based work in our North America hubs like New York, as well as remote work. We have tons of interesting problems to solve with a direct impact on users for transactional, time-series, and analytical workloads. To meet the ever-increasing data demands of modern applications, we are actively evolving our query system; this includes strategically re-architecting and improving key components of our query execution engine. We need your help to design and build the core of a distributed, flexible schema document database. This role can be based out of one of our North America offices, such as NYC or Palo Alto, or remotely across North America. CANDIDATE PROFILE * 10+ years of hands-on, professional experience in query engine development or database internals * Experience with building production-level code with a large user base, robust design structure and rigorous code quality * Degree in Computer Science or similar field, or equivalent practical experience, with strong competencies in data structures, algorithms, and software design/architecture * Experience with large code bases written in C++ or another systems programming language. You'll need to trace down defects, estimate work complexity, and design evolution and integration strategies as we rewrite different components of the system * Proven track record of technical leadership: demonstrated ability to define and drive roadmaps for a component over the medium term * Passion for the theory and practice of database query engines, as well as hands-on or academic experience in the database domain POSITION EXPECTATIONS * Play a key role in defining the 12-month roadmap for Query Execution by researching state-of-the-art systems and leveraging your deep knowledge of industry trends to provide technical vision and direction * Take direct responsibility for delivering on long-term (6-18 month) goals to innovate in high-performance query execution and other areas of responsibility, co-ordinating initiative-level strategy and personally writing well-tested, production-ready C++ code * Advise management on key decisions related to our architecture and processes, and collaborate with stakeholders across the company on large initiatives * Influence and grow team members through active mentoring, coaching, and leading by example, helping to cultivate a strong talent bench through interviewing and knowledge sharing SUCCESS MEASURES * In three months you’ll have contributed to the development of a project slated for the next major version, as well as fixed a few bugs in a minor version of our latest stable release series; You'll have learned about MongoDB's project lifecycle, and our long-term goals for the system * In six months, you’ll have taken on code review responsibilities and are playing an active role in drafting and reviewing the design for new features. You have expanded the team's horizons by presenting a favorite paper or system architecture related to query systems * In twelve months, on the basis of your extensive past experience in the query space, you have contributed to the long-term technical roadmap of the MongoDB Query team by directly owning and driving a component level roadmap ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, [https://www.mongodb.com/company] guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy [https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb], we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB [https://www.mongodb.com/blog/channel/culture], and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req. ID: 2273440785 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $151,000—$297,000 USD

You would build and maintain Argo-based continuous delivery infrastructure, streamline service onboarding, and participate in a 24/7 on-call rotation. | The role requires 6+ years operating distributed systems, proficiency in Python or Go, and proven expertise with large-scale CI/CD, Kubernetes, and major cloud platforms. | Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems. The Deployments team designs and maintains our continuous delivery infrastructure, ensuring reliable code deployment from development through production for all engineering teams. This infrastructure is primarily composed of Argo Workflows and ArgoCD. The team also provides tooling that enables clear system ownership and facilitates self-service onboarding for development teams. We are looking to speak to candidates who can work East Coast hours. The ideal candidate should Have 6+ years of experience in software development and operating distributed systems Proficiency in Python, Go, or a similar language Proven experience building and operating large-scale continuous integration and continuous deployment (CI/CD) pipelines Possess a customer-focused mindset Value efficiency in processes and operations Prefer automation over manual process (“allergic to ops work”). We are a small team of software engineers with a strong bias towards software solutions to avoid toil Experience using and extending containerization technologies, particularly Kubernetes, to enhance application agility, optimize resource utilization, and accelerate time-to-market Expertise in cloud infrastructure platforms, including AWS, Google Cloud Platform (GCP), or Azure Understanding of Linux operating system internals and networking concepts (e.g., TCP/IP, DNS, TLS, routing) Expectations Contribute to developing a world-class continuous deployment experience, enabling the rapid and reliable shipment of MongoDB products This includes, but is not limited to, contributing to open-source projects, or engineering software-based approaches like Kubernetes operators to streamline processes Own the onboarding flow other engineering teams follow when launching a new product or service Collaborate with other teams within Platform Engineering to ensure a consistent service-onboarding experience Provide internal support for our deployment systems, including answering questions and addressing issues Participate in a 24/7 on-call rotation to resolve issues involving the deployment infrastructure About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 426184 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $127,000—$249,000 USD

Lead and mentor distributed support engineers, handle complex customer escalations, coordinate incident responses, and improve support processes and service quality. | Requires substantial cloud database support, incident management, technical leadership in a support organization, and expertise troubleshooting cloud infrastructure. | Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for our customers. This role will be based remotely in Canada. Life in MongoDB Technical Services As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat. But don’t worry – you’ll have time to prepare before you take on your first escalation. The limits of your understanding will constantly be pushed, and you’ll be challenged to grow. Underlying it all is the fuel that drives our team: customer obsession. We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team. Role scope: This is a technical Team Lead role rather than a traditional people-manager role. The Lead is expected to provide day-to-day technical and operational leadership, while formal personnel decisions remain with the manager. As the Cloud Support Team Lead, you will: Lead and mentor a small, distributed team as a hands-on technical player-coach Spend approximately 50% of your time directly supporting customer issues, complex cases, escalations, and technical investigations. Own frontline service quality by monitoring queue health, case and chat aging, diagnostic quality, staffing coverage, and workload allocation Lead high-visibility customer escalations and incidents, coordinating Engineering, Product, Support Operations, and other stakeholders Turn recurring customer problems and support trends into product feedback, process improvements, training, and reusable technical content Create and maintain SOPs, knowledge articles, training materials, and retrospectives that improve team capability and consistency Represent Technical Services in cross-functional and cross-region programs, driving execution through influence Who You Are You are a calm, empathetic technical leader who earns trust with customers, engineers, and cross-functional partners You are comfortable leading through influence, ambiguity, and incomplete information You use data to identify risks, prioritize work, and allocate team capacity You balance hands-on customer support with coaching, quality management, and continuous improvement What you need The ideal candidate will have experience in most of the following areas: Supporting customers through cases, chats, calls, and high-severity escalations. Preferred experience with running high-severity incidents and follow-the-sun procedures Leading or mentoring a small team of highly technical support engineers Strong troubleshooting experience with MongoDB Atlas or comparable cloud database platforms, including cloud infrastructure, Linux, networking, security, storage, and performance A disciplined diagnostic process covering investigation, customer communication, escalation judgment, and root-cause analysis. Experience leveraging AI tools to broaden, improve and accelerate technical diagnostic processes preferred Coordinating customer-impacting incidents and internal technical responders Improving support operations through queue analysis, workload allocation, staffing coverage, training, and process improvement Strong communication and collaboration skills across Engineering, Product, Security, Legal, Billing, Support Operations, and global Technical Services Nice to Have Experience with Cloud Manager, Compass, or large-scale relational or NoSQL databases Experience managing FIN(Intercom), chat-support, case-management, or similar customer-support workflows Experience leading incident reviews, RCAs, operational audits, or security/compliance improvements Experience creating technical training, LMS content, knowledge programs, or enablement assessments BONUS: Experience with DevOps, infrastructure-as-code, observability, automation, or scripting Success Measures First 3 months: Build relationships, understand team operations and customer demand, and begin contributing to complex escalations. Learn the Atlas product and master most common customer use cases By 6 months: Independently lead escalations, establish recurring queue and quality reviews, improve coverage, and deliver at least one durable process or enablement improvement. Acquire Atlas Administrator certification By 12 months: Demonstrate measurable improvement in service quality, escalation execution, team capability, coverage, and cross-functional delivery while remaining hands-on technically About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 3273573572 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $0.01—$0.01 USD

Lead scalable HR compliance framework development and execution across the Americas including policy, training, audits, and immigration program management. | Bachelor's degree with 10+ years in HR compliance or related field, experience with multi-state U.S. employment law, compliance programs, people management, and legal partnership. | MongoDB is hiring a Senior Manager, HR Compliance to join our Americas Employee Experience team. This role reports to the Senior Director of Americas Employee Experience and is responsible for evolving, refining, and operationalizing a comprehensive compliance framework and strategy across the region. The role includes direct management of one team member responsible for immigration and global mobility within the Americas region, ensuring these programs are effectively aligned with compliance requirements and broader people strategies. As a key member of the Americas Employee Experience leadership team, this individual will help drive a culture of compliance and operational excellence, while also supporting team-wide planning, key initiatives, and quarterly business reviews (QBRs). This role partners closely with regional Employee Experience leaders (Americas, EMEA, APAC) and maintains strong alignment with the Global Risk & Compliance function to ensure consistency in processes, policies, controls, and audit readiness. We are looking to speak to candidates who are based in the United States for our hybrid working model. Key Responsibilities Lead the continued development, refinement, and execution of a scalable HR compliance framework across the Americas (policy, training, audits, and programs), including a roadmap for future capabilities Build and embed a culture of compliance and best practices across the People Team and broader organization Develop and implement programs to ensure adherence to applicable laws, regulations, and internal policies; ensure in-region compliance of HR policies, processes, and programs Own and oversee immigration and global mobility programs for the Americas through direct management of a dedicated team member, ensuring regulatory compliance, effective vendor partnership, and alignment with business and talent needs Partner with Employee Relations and HR leadership to support compliant handling of employee matters, providing guidance, frameworks, and risk-based input (without direct ownership of ER processes) Partner closely with the Global Risk & Compliance function to align on controls, processes, policies, and audit activities; support internal and external audits as required Lead regular compliance audits and risk assessments, including policy creation, documentation, manager training, and systems/process approvals to identify risks and drive corrective actions Collaborate with HR leadership to create, implement, and maintain HR policies and procedures, ensuring consistency and effective escalation frameworks Partner closely with Legal to stay current on regulatory changes and translate requirements into actionable guidance Collaborate cross-functionally to integrate compliance considerations into business processes and decision-making Design and deliver compliance training programs to educate HR staff, managers, and employees on obligations and best practices Establish and maintain effective channels for reporting compliance concerns and support investigations as needed Prepare and present regular compliance reports to senior management highlighting key metrics, trends, and risks Build relationships with regulatory agencies, industry associations, and external stakeholders as needed In partnership with other regional HR Compliance Leads, drive key operational rhythms, including project management of or collaborations on global initiatives and coordination of quarterly business reviews (QBRs) Qualifications Basic Qualifications Bachelor’s degree or equivalent experience 10+ years of experience in HR compliance, employment law, or related field 5+ years of experience applying U.S. employment law across multiple states 3+ years of experience building and implementing HR compliance programs (policies, audits, training) 2+ years of people management experience Experience partnering with Legal, Employee Relations, and/or Risk/Compliance functions Experience supporting audits, including controls, documentation, and remediation Experience delivering compliance training to HR and/or managers Experience operating in ambiguous, fast-paced, or high-growth environments Experience working in multi-state or complex organizational environments Preferred Qualifications Master’s degree or JD Experience supporting multi-country HR compliance programs (Americas or global) Experience overseeing or partnering on immigration and global mobility programs Experience working in a public company or SOX-regulated environment Experience in the technology industry or other high-growth environments Professional certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, or equivalent About the Team The Employee Experience Team at MongoDB is the face of HR to our global employee population. The team is responsible for delivering full employee lifecycle support—from onboarding through separation—in partnership with the broader People Team, including Recruiting, Total Rewards, Learning & Development, Employee Engagement & Inclusion, HR Business Partnering, and HR Operations. The team also leads employee relations, workplace initiatives, policy and process enhancements, regional compliance, and programs designed to strengthen manager capability and overall employee experience. About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 1273417818 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $81,000—$160,000 USD

Own technical strategy, set architectural standards, mentor senior engineers, and align technical vision with leadership. | 10+ years engineering experience with proven hands-on leadership in complex enterprise environments and success in organizational strategy and talent development. | Lead Forward Deployed Engineers (FDE) are the most senior technical leaders in the FDE organization. They own the overall technical strategy for the FDE domain, not just individual engagements, and are accountable for how the entire function operates, scales, and improves over time. They set direction across multiple concurrent engagements, teams, and quarters, and are the technical voice the organization relies on when stakes, ambiguity, or cross-functional complexity are highest. This role sits at the intersection of technical depth, organizational strategy, and people leadership, setting the technical bar for the function, shaping how Product and Engineering prioritize based on field reality, and developing the next generation of Staff-level FDEs. We are looking to speak to candidates who are based in New York City for our hybrid working model. Responsibilities Own the FDE organization's overall engagement strategy, serving as the primary technical escalation point across the portfolio for the highest-risk, highest-visibility, and most ambiguous situations Act as the trusted technical counterpart to customer executives and internal VP/executive stakeholders on strategic bets, major risks, and cross-portfolio tradeoffs Set the technical architecture standards and design principles that govern how the FDE domain builds customer-facing solutions and platform capabilities, turning organization-level ambiguity into coherent multi-quarter technical strategy Stay hands-on where it matters most, writing and reviewing code and personally unblocking the hardest technical failures to keep the organization's technical bar grounded in reality Own the translation of field-wide patterns into the FDE domain's long-term technical vision, representing that vision to Product and Engineering executive leadership and defending multi-quarter roadmap tradeoffs Own the technical growth and career development of FDEs through mentorship, coaching, and calibration of the org's technical bar, and play a lead role in hiring and leveling decisions Serve as the final point of technical judgment when the team is deadlocked, and represent the FDE function in executive and cross-org planning forums Qualifications 10+ years of relevant engineering experience, including a demonstrated track record of hands-on technical leadership in production systems and complex enterprise environments Demonstrated success setting technical strategy and direction at an organizational level, shaping how an entire function operates rather than leading initiatives within a single team Proven experience designing and directing production-grade integrations, platforms, or distributed systems across multiple concurrent engagements or teams Excellent technical judgment under high ambiguity, with a track record of making and being accountable for organization-level tradeoffs between customer impact, speed, maintainability, and risk Demonstrated ability to influence and align VP/executive-level stakeholders, internally and at customer organizations, on strategic technical direction Track record of developing senior and staff-level engineers through mentorship, coaching, and technical calibration, with willingness to travel up to 30% for executive engagements and technical reviews Preferred: experience setting technical strategy for LLM, agent framework, retrieval, evaluation, or production AI systems at an organizational level, prior experience as a Staff-level FDE, and experience contributing to hiring bar-raising or leveling frameworks at organizational scale About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273494817 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $137,000—$270,000 USD

Build and maintain full-stack tools focusing on APIs and customer-facing UIs in a distributed environment. | Full-stack engineering experience with modern web architectures, TypeScript, React, Node.js, and microservices on Kubernetes. | The MongoDB Database Experience team is a diverse group of contributors working together to help our users manage MongoDB at global scale. This includes building tools for MongoDB Atlas: our database as a service offering and fastest growing product which allows users to deploy fault-tolerant, globally distributed MongoDB clusters in just minutes. We're seeking a Senior Software Engineer to join our Developer Tools Team within the Database Experience department. The team is responsible for tools which allow users to interact with their data and to understand the health and performance of their MongoDB deployments. The Developer Tools Team works on a variety of APIs and customer-facing UIs empowering MongoDB users to interact with their stored data, whether that’s on desktop via MongoDB Compass or in the browser via Atlas Data Explorer. This role is fully remote for a candidate based in the United States with US citizenship. We're looking for someone who Is a full stack engineer with a willingness to take on both frontend tasks and backend tasks Has experience with the design and architecture of a modern, scalable, high availability web application Has experience working with databases Enjoys collaboration and being part of a team Is approachable, curious, and intellectually honest Would enjoy chasing down difficult problems in a distributed environment Always strives to expand their knowledge Nice to Haves Knowledge of database internals and tuning mechanisms, particularly indexing Previous work in TypeScript, React, and Node.js, particularly maintaining an ecosystem of dependencies Experience working with websocket based client to server communication Familiarity with developing and supporting microservice based architectures using Kubernetes About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 2273494846 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $126,000—$248,000 USD

Lead Critical Accounts program and define strategy for AI-powered Customer Health Platform with cross-functional leadership to manage customer risk. | 12+ years in Customer Success, Program Management, or GTM Operations with proven leadership and executive communication skills. | The Role MongoDB is building two connected capabilities that determine how we protect and grow our most important customer relationships: a Critical Accounts program that catches at-risk accounts early and drives them to a durable resolution, and a Customer Health Platform, an AI-powered one-stop shop for customer insights, combining health, adoption, engagement, and experience data with proactive risk identification and recommended actions. This role owns both. You will build and lead the Critical Accounts function end to end: the framework, the global operating model, and the executive reporting that gives leadership real-time visibility into the portfolio. You will also set the long-term vision and strategy for the Customer Health Platform: what it scores and alerts on, which teams and use cases it serves next, and how it becomes the one-stop shop for customer insight across the company. You will be accountable for how MongoDB identifies, intervenes on, and learns from customer risk, and for where the Customer Health platform goes next. This is a build role. You are creating the operating rhythm, the standards, and the team structure as much as you are running them. This role can be based out of our US offices or remotely in the United States. What You Will Do Own and Build the Critical Accounts Program Design and iterate on the global Critical Accounts framework: entry/exit criteria, account archetypes, playbooks, health assessment templates, and Get Well Plan standards. Design the central Critical Accounts org structure and hire a lean program management team, establishing this as a durable, well-resourced function within Customer Strategy. This team is the connective tissue that ensures every qualifying account is triaged, resourced, tracked, and ultimately graduated with documented outcomes. Own intake and triage standards so every qualifying nomination is validated, classified, and assigned a process lead and resource plan without delay. Design the path for Critical Accounts to move beyond human nomination alone, working with Customer Health to define the signals and thresholds that proactively detect at-risk accounts and surface them for the cohort, so nominations come from both human judgment and the platform's early-warning detection. Own program coordination: the master tracker of active critical accounts, cross-functional stand-ups with Customer Success, Technical Support, Professional Services, Sales, and Product and Engineering, the 90-day checkpoint process, and resource rebalancing as account needs evolve. Own executive reporting for the program: weekly account status, monthly portfolio readouts with trend analysis, and quarterly summaries covering program KPIs, churn prevented, and cost-to-save ratios. Set and track program KPIs, de-escalation rate, time-to-exit, CSAT delta, churn prevented, resource hours per account, and refine investment tiers based on actual data. Lead post-mortem reviews for every graduated account and route findings into QBRs, product prioritization, and process improvements, ensuring learnings reach the business within one quarter of exit. Lead Customer Intelligence & AI Own the multi-year vision and strategy for the Customer Health Platform, defining what it becomes beyond a Customer Success tool: the single, trusted platform for customer insight that every GTM function draws on to understand and act on customer signal Set the roadmap priorities for expanding Customer Health's reach: new data sources, new use cases, and new next-best-action and AI-driven experiences Make the platform-level calls on scope, sequencing, and investment as Customer Health scales across functions, as we as align with cross-functional executives on the path forward Ensure Customer Health and the Critical Accounts program reinforce each other: account health scores and signals should feed directly into critical account identification, triage, Get Well Plans, and portfolio reporting. Drive cross-functional alignment across Product, Marketing, and GTM on how Customer Health orchestrates and surfaces insight: who gets alerted about which issues, when, and through which channel (internal vs. external), and how health data and alerts show up in the comms and UI layer for account teams, customers, and partners. Provide Executive and Cross-Functional Leadership Serve as the connective tissue across Customer, Product & Technology, Engineering, and GTM leadership for everything related to customer risk, intelligence, and intervention. Give executives real-time, high-trust visibility into both the Critical Accounts and Customer Health portfolio What You Will Bring 12+ years in Customer Success, Program Management, or Customer/GTM Operations, ideally in a consumption-based or B2B SaaS company, with several years in a people-management or senior program leadership role. A track record of building a program or function from the ground up, not just running an existing one, including designing frameworks, standing up teams, and establishing executive reporting. Experience managing complex, multi-stakeholder engagements under pressure; direct experience with a critical accounts, save, or escalation management program is strongly preferred. Experience managing people leaders or senior individual contributors, with the judgment to set direction and hold others accountable without needing to run every workstream personally. Strong cross-functional leadership without direct authority, and the ability to align Director- and VP-level peers across functions to a shared plan. Executive-grade written and verbal communication; comfort presenting portfolio health, program KPIs, and business cases to senior leadership and, at times, the board. Data-driven approach to management: builds and tracks KPIs rather than relying on status updates, and is comfortable reasoning about scoring, health signals, or model-driven recommendations even without an engineering background. Familiarity with technical customer challenges (cloud, data infrastructure, or database preferred) and with how account teams actually work day to day. High composure in high-stakes, ambiguous situations, with a bias toward bringing decisions and solutions rather than problems. Nice to Have Experience building and managing a Critical Accounts or similar escalation/save function, from designing entry/exit criteria and playbooks through running the portfolio day to day. Experience owning or sponsoring an AI-powered customer intelligence, account health, or GTM tooling initiative spanning multiple functions. About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273504251 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $203,000—$398,000 USD