MoneyGram

Lead CRM and lifecycle marketing strategy to drive customer activation, retention, and referrals. | 8-12+ years in CRM, lifecycle or retention marketing with deep CRM platform knowledge and team leadership experience. | At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 85+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably. We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast. If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money. About The Role: We’re looking for a Director of CRM & Retention to own the full customer lifecycle - from first activation to repeat usage, referrals, and long-term loyalty. This is a critical leadership role at the intersection of performance, tech, product, and customer experience. You’ll define how we use messaging to engage customers across Email, SMS, and Push, but also how we drive impact beyond comms - through smart journey design, seamless onboarding, activation flows, and high-leverage referral programs. You’ll partner closely with cross-functional stakeholders to ensure CRM is embedded across the business and built to drive outcomes. Whether it’s increasing activation in a core corridor, leveraging pricing to drive higher ROAS, reactivating dormant users, or turning happy customers into referrers, you’ll be at the center of it. If you’re a lifecycle leader who’s equal parts strategic, martech and data-savvy, and ready to build - we’d love to talk. What You Will Do: • Own CRM and lifecycle marketing strategy end-to-end, from onboarding and education to referral, reactivation, and retention. • Lead and scale a high-performing CRM team across campaign operations, analytics, and journey strategy. • Develop and optimize lifecycle journeys tailored to customer segments, product behaviors, and regional priorities. • Design and grow our referral program - working closely with product and growth to maximize impact, reward structure, and messaging. • Drive activation across regions - building the messaging and sequencing that turns sign-ups into engaged users. • Test and iterate at scale - developing experiments across segmentation, timing, creative, and channel mix. • Optimize our new CRM platform to unlock behavior-based journeys, deep personalization, and real-time triggers. • Work cross-functionally with Growth, Paid Media, Regional Marketing, Product, and Performance Creative to align on goals, share insights, and deliver a seamless customer experience. You will own the CRM programs across our different product and business verticals. • Turn data into direction - reporting on CRM performance, uncovering drivers, and applying those learnings quickly. • Champion retention and LTV as company-wide priorities, bringing insight and accountability to every part of the customer journey. What We’re Looking For: • 8–12+ years in CRM, lifecycle, or retention marketing, ideally in high-growth B2C or fintech environments. • Proven experience owning CRM strategy across multiple stages of the customer lifecycle - including onboarding, referral, loyalty, and reactivation. • Deep hands-on knowledge of CRM platforms (i.e. Zeta, Braze, Iterable, etc) - and comfort working with CDPs and behavioral data. • Track record of building high-performing teams and scaling CRM functions globally. • Sharp testing and experimentation mindset - you move quickly, iterate often, and let data lead. • Strong strategic partner to product, creative, and channel leads. • Fluent in engagement, LTV, and retention metrics - with experience turning insight into growth. • Experience working across time zones and markets, including multicultural messaging and global compliance (GDPR, CCPA, etc.). • Based in the US (Eastern or Central time zones preferred) or UK, with flexibility across hybrid or remote structures. Salary: • Director: $190,000 - $240,000 USD • Sr. Director: $215,000 - $275,000 USD The salary/pay rate listed below is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on the company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, and/or skill level. Here Are Some Reasons You Will Love Working At MoneyGram! • Remote first flexibility • Generous PTO • 13 Paid Holidays • Medical / Dental / Vision Insurance • Life, Disability, and other benefits • 401k with competitive Employer Match • Community Service Days • Generous Parental Leave MoneyGram does not sponsor US work authorizations for this job position including H-1Bs, O-1, and TN. MoneyGram also does not hire F-1s working on EAD for this position. About MoneyGram MoneyGram is a global payments network built to move money across borders with speed, simplicity and trust. Its omnichannel platform empowers consumers, developers and agents to transfer cash, fiat and stablecoin however it works best for them. The company serves over 60 million customers a year across 200+ countries and territories, nearly half a million retail locations and a rapidly expanding digital ecosystem reaching billions of devices. As one of the most recognized and trusted names in global payments, MoneyGram continues to reinvent how money moves - helping people around the world support their loved ones and build better futures. MoneyGram is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Design and implement fault-tolerant Java applications and manage cloud deployment pipelines. | 2-5 years backend Java experience with microservices and cloud deployment. | At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 80+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably. We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast. If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money. About the Role & Team Culture: We are looking for strong Engineering and Product professionals who excel in a dynamic environment. At MoneyGram, we value engineers who can navigate ambiguity without waiting for direction and take ownership of outcomes rather than simply completing tasks. In this role, you will be expected to make sound decisions using available information, communicate proactively, and balance autonomy with collaboration. We are building a culture where individuals seek solutions rather than assigning blame, always aiming to build trusted relationships across functions while maintaining a steadfast focus on business and customer outcomes over functional wins. Job Summary: We are seeking a highly skilled a Java Engineer with 2-5 years of experience to contribute to the design, development, and deployment of our high-volume enterprise applications. In this role, you will architect and build robust, secure, and compliant transactional backend systems, optimize billing/pricing engines, and drive technical excellence. You will collaborate closely with cross-functional teams to build high-performance, low-latency financial software hosted on AWS. Core Responsibilities: Architect, design, and implement high-availability, fault-tolerant enterprise Java applications. Write clean, secure, and highly optimized code utilizing modern Java features to handle large-scale financial transactions. Design and scale distributed microservices architectures optimized for transactional consistency and speed. Optimize complex data models, design transactional database schemas, and manage relational and NoSQL databases. Build and secure robust APIs for seamless third-party financial network integrations and ERP connections. Manage and automate secure cloud-based deployment pipelines using modern DevOps practices on AWS. Lead code reviews, enforce strict financial security coding standards, and mentor engineering team members. Identify financial transactional bottlenecks, optimize query performance, and ensure zero-downtime production deployments. Required Technical Skills: Core Tech: Java 17 / Java 21, Spring Boot, Spring Cloud, Hibernate ORM, and JPA. Architecture: Microservices, Event-Driven Architecture, CQRS, Distributed Transactions (Saga pattern), and Domain-Driven Design (DDD). Databases: PostgreSQL, Oracle DB and Couchbase. Messaging & Streaming: Apache Kafka. Cloud & DevOps: AWS (highly preferred; experience with Azure or GCP is acceptable), Docker, Kubernetes, and Jenkins or GitLab CI. Testing & Tools: JUnit 5, Mockito, Testcontainers, automated contract testing, Maven, or Gradle. Experience Requirements: Minimum 2 to 5 years of professional backend software engineering experience. Proven track record of working on large-scale distributed systems, enterprise SaaS products, or transactional banking/financial applications. Extensive experience building and deploying software within Agile/Scrum environments. Demonstrated experience migrating monolithic applications to distributed microservices architectures. Qualifications & Competencies: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Strong system-level troubleshooting skills with the ability to make sound decisions using available data. Self-starter mindset with the ability to navigate ambiguity and execute tasks without waiting for step-by-step direction. Exceptional proactive communication skills to build trusted relationships and influence outcomes across cross-functional teams. Excellent English written and verbal communication skills Preferred (Good to Have) Skills: Direct experience building or maintaining complex pricing-related applications, financial billing engines, monetization platforms. Hands-on technical exposure or integration experience with OUAF Framework or Oracle Revenue Management System (ORMB). Familiarity with integrating Machine Learning models into Java backends, using AI APIs, or implementing predictive intelligence for financial workflows (e.g., fraud detection, intelligent routing). Hands-on experience with Google Cloud Platform analytics tools such as BigQuery, Looker, Cloud Dataflow, or Dataproc for financial data processing. The salary/pay rate listed below is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on the company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, and/or skill level. Here Are Some Reasons You Will Love Working At MoneyGram! Remote first flexibility Generous PTO 13 Paid Holidays Medical / Dental / Vision Insurance Life, Disability, and other benefits 401k with competitive Employer Match Community Service Days Generous Parental Leave MoneyGram does not sponsor US work authorizations for this job position including H-1Bs, O-1, and TN. MoneyGram also does not hire F-1s working on EAD for this position. About MoneyGram MoneyGram is a global payments network built to move money across borders with speed, simplicity and trust. Its omnichannel platform empowers consumers, developers and agents to transfer cash, fiat and stablecoin however it works best for them. The company serves over 50 million customers a year across 200+ countries and territories, nearly half a million retail locations and a rapidly expanding digital ecosystem reaching billions of devices. As one of the most recognized and trusted names in global payments, MoneyGram continues to reinvent how money moves - helping people around the world support their loved ones and build better futures. MoneyGram is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.