MoeGo

Lead full-lifecycle enterprise software implementations including project planning, stakeholder management, training delivery, risk mitigation, and post-go-live support for multi-location deployments. | Requires 5+ years of multi-location pet care business operations experience, ability to translate customer needs into adoption plans, design rollout roadmaps, collaborate cross-functionally, and create training materials and playbooks. | About MoeGo 🐾 MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents. Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time. This role requires up to 30-50% travel to support on-site discovery, implementation and training with key enterprise clients. Role Summary You will lead full‑lifecycle implementations of MoeGo’s enterprise solution—from kickoff through go‑live, data migration, and stabilization. Drawing on your deep pet‑care background, you’ll translate operational realities into technical solutions, ensure flawless migrations, and drive rapid user adoption across complex, multi‑stakeholder environments. Key Responsibilities • Define project scope, milestones, resources, and risk mitigation for 100+ location deployments, and manage executive steering committees and cross‑functional alignment across Sales, Product, Solution Engineer and Data Migration. • Partner with Solutions Engineers to guide business configuration while mapping business processes into MoeGo workflows and validating alignment with product capabilities. • Serve as the primary POC for executives, operations, and frontline teams, developing and executing change‑management plans that address user pain points and operational shifts. • Design and deliver role‑based training and enablement for admins, power users, and end‑users, creating adoption playbooks, documentation, and success benchmarks. • Proactively identify and mitigate project risks, lead post‑go‑live stabilization sprints, and ensure smooth handoff to Customer Success and Support for future scaling. • Create SOPs and playbooks for scaling future locations, planning phased rollouts from core operations through growth to full-scale deployment. • Capture implementation insights, track and report on success metrics, and collaborate with Product to drive continuous improvement. Minimum Qualifications • 5+ years running or supporting multi‑location pet care businesses (grooming, boarding, daycare), with first‑hand knowledge of workflows, seasonal peaks, and staffing challenges. • Fast Learner: Demonstrates the ability to quickly master MoeGo's modules and effectively translate customer needs into prioritized adoption plans. • Experience designing phased rollout roadmaps and codifying them into SOPs/playbooks. • Natural partner to Solutions Engineers and cross‑functional teams, balancing business objectives with technical constraints to keep projects on track. • Proven ability to guide diverse stakeholders (executives, IT, frontline staff) through transitions, earning trust by focusing on user‑centric value. • Exceptional at crafting clear playbooks, training materials, and executive updates; adept at running workshops and steering‑committee sessions. Preferred Qualifications • Domain Fluency: Background in pet care operations or adjacent hospitality, with an ability to “speak operator.” MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching. MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Manage a portfolio of mid-market customers to drive product adoption, business growth, and retention through proactive engagement and strategic guidance. | 3-5 years experience in customer success or SMB operations, strong commercial instincts, excellent communication skills, and ability to handle ambiguity and prioritize customer outcomes. | Location: Remote - Eastern Standard Time (EST) preferred About MoeGo 🐾 MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents. Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time. About the Role As a Customer Success Manager (CSM) at MoeGo, you will play a critical role in ensuring our small to mid-sized business customers achieve success with our platform. Your mission is to drive adoption, satisfaction, and long-term retention by providing personalized support, proactive engagement, and strategic guidance. You’ll be the go-to partner for our customers, helping them streamline operations, improve efficiency, and grow their businesses with MoeGo’s solutions. This is an exciting opportunity to join a fast-growing Series A startup where customer success is at the heart of what we do. You’ll collaborate closely with Onboarding, Product, Support, and Sales teams to deliver an exceptional customer experience while contributing directly to MoeGo’s growth. Key Responsibilities: • Manage a portfolio of mid-market MoeGo customers and serve as their growth partner across product adoption, payments, and business optimization. • Drive expansion by connecting MoeGo’s platform (Pay, CRM, Accounting) to tangible business outcomes and priorities. • Lead renewal conversations with a strategic lens, not transactional mindset. • Monitor health signals (GMV drops, usage gaps, payment flow changes) and intervene early to reduce downgrade or churn risk. • Partner closely with Product, Ops, and Marketing to surface customer feedback and co-develop solutions that matter. Minimum Qualifications: • 3–5 years of experience in customer success, growth, consulting, or SMB operations • Bonus if you’ve run or managed a small business (pet care, beauty, fitness, hospitality, etc.) • Strong commercial instincts—able to translate features into value and opportunity into revenue • Excellent communicator—confident running QBRs, walking through ROI, and influencing business decisions • Ability to prioritize fast, handle ambiguity, and be “all in” on customer outcomes Preferred Qualifications: • Experience in Pet Tech, SaaS, or service-based software solutions. • Business-Obsessed: You’ve operated or deeply supported SMBs—you know what margin pressure feels like, how payroll timing matters, and why time = survival. • Proactive Value Driver: You don’t wait for problems. You lead customers toward better performance—whether that’s increasing GMV, improving staff efficiency, or reducing payment friction. • Trusted Advisor: You build credibility fast. You bring product clarity, financial logic, and long-term partnership mindset into every conversation • Familiarity with vertical SaaS (e.g., Mindbody, Square, Squire, Vagaro, ServiceTitan) • Hands-on experience with payments, accounting, or CRM tools • Operational comfort with systems like Salesforce, ChurnZero, Looker, etc. MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching. MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.