ModSquad

Assist and guide customers through support workflows, solve concerns, and help optimize their use of client products. | Ability to follow written workflows, availability on weekdays and weekends, friendly tone, and willingness to adjust based on feedback. | We Could Use Someone Like You in Our Crew. ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support! Do you have a Phones and Tickets Customer Support background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon. Project Hours (all times Pacific): Monday - Saturday: 6:00 AM - 5:00 PM Hourly Rate: To be discussed in the interview phase Commitment: 90 days (as needed) 20 hours per week Orientation Begins: December 22, 2025 Language: English What We Are Looking For: Customer service-oriented mods Ability to follow a written workflow Available weekdays and weekends Has a friendly tone (a must!) Willingness to adjust for feedback and help the team Somebody who needs to take shifts whenever the project is in need of people WorkSpace Requirements: Dedicated laptop or desktop computer with Windows 10 or above Quality headset Willingness to install MSQ security software and 2FA app on the phone About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time. Work remotely. Set your own schedule. Pick your projects. And work with the best brands on the planet alongside great people. It’s the best gig there is. Learn more. Start with the Mod Contractor FAQ. If you still have questions or need accommodations, shoot us an email: recruitment@modsquad.com

In this role, you will connect with customers via phone, chat, and a ticketing system to deliver top-tier support. Your mission is to ensure every interaction leaves a positive impression and maintains high levels of customer satisfaction. | Candidates should be fluent in Mandarin and English and have experience in handling calls, chats, and emails. Strong critical thinking and communication skills, along with a friendly and understanding demeanor, are essential. | We Could Use Someone Like You in Our Crew. Job Description Are you a customer service pro with the skills to manage inquiries across multiple platforms? We’re looking for a dedicated and customer-focused superstar fluent in Mandarin to join our team of Customer Ticket, Phone, & Chat Support Mods! In this dynamic role, you’ll be the friendly voice, the helpful text, and the problem-solving expert, connecting with customers via phone, chat, and our ticketing system. Your mission? To deliver top-tier support, ensure every interaction leaves a positive impression, and maintain high levels of customer satisfaction. If you’re passionate about making a difference, this role is for you! Commitment: 5 hours per week 90 days (as needed) Operation Hours: 6am - 2pm Friday 6am - 10pm Saturday 6am - 10pm Sunday 6am - 10pm Monday Hourly Rate: To be discussed in the interview phase Orientation Begins: TBD Language: Mandarin/English What We Are Looking For: Fluent in Mandarin/English Experienced in Calls, Chats and emails. Friendly and understanding Good at explaining technical jargon in layman's terms Very strong critical thinking skills Good communication skills and being collaborative Good culture fit and attitude There’s a tight knit team of agents in HQ who the mods should fit in well with ***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time. Work remotely. Set your own schedule. Pick your projects. And work with the best brands on the planet alongside great people. It’s the best gig there is. Learn more. Start with the Mod Contractor FAQ. If you still have questions or need accommodations, shoot us an email: recruitment@modsquad.com

Lead process improvements and system administration for financial operations, collaborate with finance and enterprise teams, manage change initiatives, and troubleshoot financial system issues. | 3+ years administering Sage Intacct or Workday SaaS, financial technical consulting experience, knowledge of APIs and systems integration, consultative skills with finance stakeholders, and strong communication and problem-solving abilities. | Description: • Guide process improvements, automations, system integrations, and system administration to enhance financial operations • Work with Finance and Payroll/Payment teams to identify and implement technology-driven process improvements • Collaborate with Enterprise Applications team to align changes with business objectives and technology strategy • Maintain, configure, and optimize SaaS technologies (including Sage Intacct and Workday) to support financial operations • Prepare documentation to ensure stakeholders understand changes, systems, and processes related to financial technology • Project manage change initiatives for optimal results and clear understanding of work • Troubleshoot financial system issues and implement systemic solutions to prevent recurrence • Participate in agile management processes and recommend financial technology and AI initiative changes to leadership Requirements: • 3+ years of experience administering and/or implementing SaaS technologies, particularly Sage Intacct and/or Workday • Significant financial technical consulting experience • Strong understanding of core financial processes • Experience operating in a consultative role to meet needs of multiple finance stakeholders • Basic knowledge of APIs, JSON, and systems integration principles • Familiarity with AI technologies and their application to finance • Excellent time management and organizational skills • Resourceful problem-solving ("MacGyver" mindset) with flexible systems and processes • Strong sense of personal accountability and ability to work independently • Ability to communicate with and influence cross-functional stakeholders and work collaboratively • High EQ and a sense of humor Benefits: • Competitive benefits • Most positions are remote