MNY Ventures

Manage and coordinate marketing projects across multiple platforms and stakeholders, ensuring deadlines, accountability, and operational success. | 3+ years marketing operations or project management experience in eCommerce or DTC, proficiency with project management tools like ClickUp, and ability to manage multiple stakeholders and dashboards. | At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. Since 2024, our brand has become one of the fastest-growing supplement companies in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have scaled from 0 to 80+ team members in under 18 months and are building a world-class marketing engine to support our aggressive growth goals. We are looking for a Marketing Operations Lead who can bring order, accountability, and speed to a fast-moving, cross-functional marketing team. This is a role for someone obsessed with detail, who relentlessly follows up, ensures nothing falls through the cracks, and thrives on driving projects across the finish line. Your Mission Own the coordination, execution, and operational success of all marketing initiatives. You will act as the central hub between creative, influencer, paid media, product, and leadership, keeping 20+ stakeholders aligned, ensuring deadlines are hit, and holding everyone accountable to results. Your goal is simple: keep the machine moving, eliminate chaos, and make sure marketing outputs translate into business growth. Responsibilities • Manage end-to-end marketing projects across TikTok Shop, Amazon, DTC, and brand channels • Build and maintain project plans, calendars, and dashboards in ClickUp to track throughput and deadlines • Track and enforce completion of meeting action items, ensuring accountability before the next meeting • Build and manage dashboards in BI tools (Tableau, Looker, etc.) to track marketing performance and execution • Own the global marketing calendar (launches, promos, campaigns, content pushes) and keep all stakeholders aligned • Coordinate campaign launches, ensuring creative briefs, assets, copy, and approvals flow smoothly and on schedule • Manage the asset/content pipeline (UGC, ads, email creatives, landing pages, copy) from request to launch • Ensure QA and compliance checks are completed before anything goes live (links, UTMs, claims, approvals) • Act as liaison across departments (finance, ops, product) to remove bottlenecks and surface risks early • Document and continuously improve SOPs and workflows to increase speed and reduce errors • Track marketing budgets and resource requests at a high level to keep finance and marketing aligned • Run post-mortems after major campaigns, reporting results vs. targets, lessons learned, and adjustments Our Tech Stack • ClickUp (project management) • Slack, WhatsApp, Discord (team comms) • Shopify, TikTok Shop, Amazon, Checkout Champ (platforms) • Google Analytics, internal dashboards, Tableau/Looker (analytics and BI) KPIs You Will Own • On-time Project Delivery Rate: 95%+ of projects delivered by deadline • Task Completion Adherence: 90%+ of tasks completed by assigned owners within deadline • Meeting Action Item Completion Rate: 95%+ of meeting action items completed before the next meeting What We Are Looking For • 3+ years experience in marketing operations, project management, or program management in DTC, eCommerce, or dropshipping brands • Proven track record managing 10+ concurrent projects with zero drop-off • Experience wrangling large marketing teams and keeping 20+ stakeholders aligned • Mastery of ClickUp (or similar project management systems) • Experience building and managing dashboards in Tableau, Looker, or similar BI tools • Detail-obsessed, proactive, and relentless in follow-ups • High integrity, honesty, and accountability; someone who does not cut corners • Ability to operate independently, set your own projects, and drive results without oversight • Comfortable in a fast-paced, high-growth environment with shifting priorities • Culture fit: action-biased, resourceful, resilient, and willing to put in the extra work to get results Why Join MNY Ventures • Direct access to founders and leadership of a hyper-growth brand • Massive ownership over marketing execution and operations • High-autonomy role where you control outcomes and impact • Zero corporate bureaucracy: speed, results, and execution only • Career-defining opportunity to build systems at one of the fastest-growing supplement brands This Role is Not for You If • You are disorganized or struggle with details • You need constant direction or reminders to complete tasks • You avoid difficult follow-ups or holding others accountable • You prefer stability and predictable routines over fast-moving environments • You shy away from ownership and responsibility when things go wrong How to Apply If you’re an elite operator who thrives on ownership, drives projects to completion, and can keep a marketing team firing on all cylinders, we want to hear from you. To stand out, answer the following questions in your application: • What is your experience managing large marketing projects across multiple stakeholders? • Describe a time you caught a project falling apart and got it back on track. • Which project management tools are you most proficient with, and how do you use them to keep accountability? • What systems or processes have you implemented that made a marketing team more effective? • Why are you the best fit for this role? This is a Remote (work from home) position.

Lead and coordinate marketing projects across multiple channels and stakeholders, manage project plans and dashboards, ensure deadlines and quality standards are met, and improve operational workflows. | 3+ years in marketing operations or project/program management with experience managing multiple projects and stakeholders, proficiency in ClickUp or similar tools, and ability to build/manage BI dashboards. | At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. Since 2024, our brand has become one of the fastest-growing supplement companies in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have scaled from 0 to 80+ team members in under 18 months and are building a world-class marketing engine to support our aggressive growth goals. We are looking for a Marketing Operations Lead who can bring order, accountability, and speed to a fast-moving, cross-functional marketing team. This is a role for someone obsessed with detail, who relentlessly follows up, ensures nothing falls through the cracks, and thrives on driving projects across the finish line. Your Mission Own the coordination, execution, and operational success of all marketing initiatives. You will act as the central hub between creative, influencer, paid media, product, and leadership, keeping 20+ stakeholders aligned, ensuring deadlines are hit, and holding everyone accountable to results. Your goal is simple: keep the machine moving, eliminate chaos, and make sure marketing outputs translate into business growth. Responsibilities • Manage end-to-end marketing projects across TikTok Shop, Amazon, DTC, and brand channels • Build and maintain project plans, calendars, and dashboards in ClickUp to track throughput and deadlines • Track and enforce completion of meeting action items, ensuring accountability before the next meeting • Build and manage dashboards in BI tools (Tableau, Looker, etc.) to track marketing performance and execution • Own the global marketing calendar (launches, promos, campaigns, content pushes) and keep all stakeholders aligned • Coordinate campaign launches, ensuring creative briefs, assets, copy, and approvals flow smoothly and on schedule • Manage the asset/content pipeline (UGC, ads, email creatives, landing pages, copy) from request to launch • Ensure QA and compliance checks are completed before anything goes live (links, UTMs, claims, approvals) • Act as liaison across departments (finance, ops, product) to remove bottlenecks and surface risks early • Document and continuously improve SOPs and workflows to increase speed and reduce errors • Track marketing budgets and resource requests at a high level to keep finance and marketing aligned • Run post-mortems after major campaigns, reporting results vs. targets, lessons learned, and adjustments Our Tech Stack • ClickUp (project management) • Slack, WhatsApp, Discord (team comms) • Shopify, TikTok Shop, Amazon, Checkout Champ (platforms) • Google Analytics, internal dashboards, Tableau/Looker (analytics and BI) KPIs You Will Own • On-time Project Delivery Rate: 95%+ of projects delivered by deadline • Task Completion Adherence: 90%+ of tasks completed by assigned owners within deadline • Meeting Action Item Completion Rate: 95%+ of meeting action items completed before the next meeting What We Are Looking For • 3+ years experience in marketing operations, project management, or program management in DTC, eCommerce, or dropshipping brands • Proven track record managing 10+ concurrent projects with zero drop-off • Experience wrangling large marketing teams and keeping 20+ stakeholders aligned • Mastery of ClickUp (or similar project management systems) • Experience building and managing dashboards in Tableau, Looker, or similar BI tools • Detail-obsessed, proactive, and relentless in follow-ups • High integrity, honesty, and accountability; someone who does not cut corners • Ability to operate independently, set your own projects, and drive results without oversight • Comfortable in a fast-paced, high-growth environment with shifting priorities • Culture fit: action-biased, resourceful, resilient, and willing to put in the extra work to get results Why Join MNY Ventures • Direct access to founders and leadership of a hyper-growth brand • Massive ownership over marketing execution and operations • High-autonomy role where you control outcomes and impact • Zero corporate bureaucracy: speed, results, and execution only • Career-defining opportunity to build systems at one of the fastest-growing supplement brands This Role is Not for You If • You are disorganized or struggle with details • You need constant direction or reminders to complete tasks • You avoid difficult follow-ups or holding others accountable • You prefer stability and predictable routines over fast-moving environments • You shy away from ownership and responsibility when things go wrong How to Apply If you’re an elite operator who thrives on ownership, drives projects to completion, and can keep a marketing team firing on all cylinders, we want to hear from you. To stand out, answer the following questions in your application: • What is your experience managing large marketing projects across multiple stakeholders? • Describe a time you caught a project falling apart and got it back on track. • Which project management tools are you most proficient with, and how do you use them to keep accountability? • What systems or processes have you implemented that made a marketing team more effective? • Why are you the best fit for this role? This is a Remote (work from home) position.

Manage end-to-end marketing projects, coordinate cross-functional teams, maintain project plans and dashboards, and ensure timely delivery and accountability. | 3+ years marketing operations or project management experience in DTC/eCommerce, proficiency with ClickUp or similar tools, ability to manage multiple stakeholders, and build/manage BI dashboards. | At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. Since 2024, our brand has become one of the fastest-growing supplement companies in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have scaled from 0 to 80+ team members in under 18 months and are building a world-class marketing engine to support our aggressive growth goals. We are looking for a Marketing Project Manager who can bring order, accountability, and speed to a fast-moving, cross-functional marketing team. This is a role for someone obsessed with detail, who relentlessly follows up, ensures nothing falls through the cracks, and thrives on driving projects across the finish line. Your Mission Own the coordination, execution, and operational success of all marketing initiatives. You will act as the central hub between creative, influencer, paid media, product, and leadership, keeping 20+ stakeholders aligned, ensuring deadlines are hit, and holding everyone accountable to results. Your goal is simple: keep the machine moving, eliminate chaos, and make sure marketing outputs translate into business growth. Responsibilities • Manage end-to-end marketing projects across TikTok Shop, Amazon, DTC, and brand channels • Build and maintain project plans, calendars, and dashboards in ClickUp to track throughput and deadlines • Track and enforce completion of meeting action items, ensuring accountability before the next meeting • Build and manage dashboards in BI tools (Tableau, Looker, etc.) to track marketing performance and execution • Own the global marketing calendar (launches, promos, campaigns, content pushes) and keep all stakeholders aligned • Coordinate campaign launches, ensuring creative briefs, assets, copy, and approvals flow smoothly and on schedule • Manage the asset/content pipeline (UGC, ads, email creatives, landing pages, copy) from request to launch • Ensure QA and compliance checks are completed before anything goes live (links, UTMs, claims, approvals) • Act as liaison across departments (finance, ops, product) to remove bottlenecks and surface risks early • Document and continuously improve SOPs and workflows to increase speed and reduce errors • Track marketing budgets and resource requests at a high level to keep finance and marketing aligned • Run post-mortems after major campaigns, reporting results vs. targets, lessons learned, and adjustments Our Tech Stack • ClickUp (project management) • Slack, WhatsApp, Discord (team comms) • Shopify, TikTok Shop, Amazon, Checkout Champ (platforms) • Google Analytics, internal dashboards, Tableau/Looker (analytics and BI) KPIs You Will Own • On-time Project Delivery Rate: 95%+ of projects delivered by deadline • Task Completion Adherence: 90%+ of tasks completed by assigned owners within deadline • Meeting Action Item Completion Rate: 95%+ of meeting action items completed before the next meeting What We Are Looking For • 3+ years experience in marketing operations, project management, or program management in DTC, eCommerce, or dropshipping brands • Proven track record managing 10+ concurrent projects with zero drop-off • Experience wrangling large marketing teams and keeping 20+ stakeholders aligned • Mastery of ClickUp (or similar project management systems) • Experience building and managing dashboards in Tableau, Looker, or similar BI tools • Detail-obsessed, proactive, and relentless in follow-ups • High integrity, honesty, and accountability; someone who does not cut corners • Ability to operate independently, set your own projects, and drive results without oversight • Comfortable in a fast-paced, high-growth environment with shifting priorities • Culture fit: action-biased, resourceful, resilient, and willing to put in the extra work to get results Why Join MNY Ventures • Direct access to founders and leadership of a hyper-growth brand • Massive ownership over marketing execution and operations • High-autonomy role where you control outcomes and impact • Zero corporate bureaucracy: speed, results, and execution only • Career-defining opportunity to build systems at one of the fastest-growing supplement brands This Role is Not for You If • You are disorganized or struggle with details • You need constant direction or reminders to complete tasks • You avoid difficult follow-ups or holding others accountable • You prefer stability and predictable routines over fast-moving environments • You shy away from ownership and responsibility when things go wrong How to Apply If you’re an elite operator who thrives on ownership, drives projects to completion, and can keep a marketing team firing on all cylinders, we want to hear from you. To stand out, answer the following questions in your application: • What is your experience managing large marketing projects across multiple stakeholders? • Describe a time you caught a project falling apart and got it back on track. • Which project management tools are you most proficient with, and how do you use them to keep accountability? • What systems or processes have you implemented that made a marketing team more effective? • Why are you the best fit for this role? This is a Remote (work from home) position.

Lead and transform a global 40+ person customer service team by managing operations, coaching leaders, setting KPIs, and improving customer satisfaction metrics. | 5+ years leading large customer service teams in high-volume eCommerce or subscription brands with experience managing internal and outsourced teams, building SOPs, and driving performance improvements. | About MNY Ventures: MNY Ventures is a high-growth holding company behind one of the fastest-scaling wellness brands in the world. In under two years, we’ve built a multi-channel supplement business that serves tens of thousands of customers monthly across Amazon, Shopify, and TikTok Shop. With a 60+ person team and rapidly growing support volume (2,000 tickets per day), we’re hiring a Director of Customer Operations to lead and transform our CS organization into a world-class department. Your Mission: Lead and evolve a 40+ person global customer service operation, transforming inconsistent performance into elite execution. You’ll design systems, coach leaders, and set the bar for speed, quality, and customer retention while holding your team accountable to clear KPIs. Responsibilities: • Manage a global CS team of ~40 agents and 5 Team Leads with L1/L2 structure across internal and BPO agents • Own end-to-end operations: ticket flow, SOPs, QA, agent performance, retention, escalation • Coach Team Leads and agents directly, while creating scalable frameworks for feedback and accountability • Implement systems to improve CSAT, Trustpilot, refund %, and response time with current tools • Track and enforce performance standards across shifts and regions • Surface issues and solutions before they escalate with no need for micromanagement • Deliver consistent reports and KPI updates directly to the founders Our Tech Stack: • Richpanel (CRM) • Shopify (DTC) • Recharge & Checkout Champ (subscriptions) • Stripe (payments) • Slack, WhatsApp (team communication) KPIs You Will Own: • Trustpilot Score: 4.5+ • CSAT Score: 4.0+ • First Response Time: Under 8 hours • Oldest Ticket: Under 1 day • Agent Output: 80+ tickets/day per agent • Refund and Chargeback Rates: Within acceptable thresholds What We Are Looking For: • 5+ years leading CS teams of 30–100 agents in high-volume eCommerce or subscription brands • Proven success managing internal teams and outsourced BPOs • Deep systems thinker who can build SOPs, training protocols, and dashboards from scratch • Tactical operator who personally reviews tickets and holds the team to high standards • Past experience turning around underperforming teams or CS orgs • Strong communicator with direct, proactive leadership style • Relentless problem-solver who takes initiative and moves fast Why Join MNY Ventures: • Career-defining opportunity to lead a CS transformation from the inside out • Zero corporate red tape with full autonomy and direct access to founders • Massive ownership over outcomes in a growing company • High-trust culture where results are recognized, and great work is rewarded This Role is Not for You If: • You avoid hard conversations or shy away from accountability • You need layers of direction before taking action • You want to sit at a strategic level without doing hands-on leadership • You get overwhelmed by speed, growth, or changing priorities • You’d rather manage status quo than drive real change How to Apply: If you’re an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity. Powered by JazzHR 3XY4Pih97k

Lead and manage a large remote customer service team, optimize performance, hire and train agents, track key metrics, and collaborate cross-functionally to improve customer experience. | Proven experience managing large customer service teams (30+ agents), strong analytical skills, experience with high-volume DTC eCommerce especially subscription-based, excellent communication, and ability to manage remote teams. | Head of Customer Service – MNY Ventures At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We serve thousands of customers a day and are building an elite customer service team to scale support operations efficiently at high volume without sacrificing quality. We are looking for an A-player Head of Customer Service to take full ownership of our CS department and help us scale to the next level. This is a high-responsibility, high-autonomy role reporting directly to the founders. Your Mission: Own the customer service function end-to-end, ensuring our customers receive world-class support while driving key KPIs like CSAT, Trustpilot rating, response time, and retention. You will manage a large remote team, hire and develop talent, fix broken systems, and continuously improve performance. Responsibilities: • Lead and manage our CS team of ~40 agents and 5 Team Leads • Audit and optimize performance daily via ticket reviews, SOP updates, and clear feedback loops • Hire, onboard, train, and if necessary, fire agents and Team Leads to maintain a high-performance culture • Build, track, and report on key CS metrics: CSAT, Trustpilot score, refund rate, chargeback rate, first response time, and oldest ticket age • Proactively identify issues within tickets, processes, or systems and develop action plans with Team Leads to resolve them • Improve customer retention and satisfaction through better systems, coaching, and support experiences • Provide daily reports to founders, including key wins, fires, and areas of focus • Hold Team Leads accountable to their numbers, quality standards, and process adherence • Drive continuous improvements in response speed, quality, tone, and policy application • Ensure all SOPs are up to date and followed rigorously • Collaborate with our tech, ops, and product teams to fix underlying issues impacting customers Our Tech Stack: • Richpanel (CRM) • Shopify • Recharge and Checkout Champ (subscriptions) • Stripe (payments) • Slack and WhatsApp for team comms KPIs You Will Own: • Trustpilot Score: 4.5+ • CSAT Score: 4.0+ • First Response Time: Under 8 hours • Oldest Ticket: Under 1 day • Agent Productivity: 80+ tickets/day per agent • Refund and Chargeback Rates: Kept within acceptable thresholds What We Are Looking For: • Proven experience managing large customer service teams (30+ agents) • Experience with high-volume DTC eCommerce, especially in a subscription based business • Strong analytical skills with the ability to build and maintain dashboards and reports • Track record of improving KPIs and customer satisfaction • High attention to detail and process-orientation • Clear, direct communicator with high personal accountability • Ability to think critically, spot problems, and implement effective solutions fast • Comfortable working across multiple time zones and managing remote teams • Culture fit: proactive, action-biased, detail-obsessed, accountable Why Join MNY Ventures • Direct access to founders of a high-growth supplement brand • Full operational autonomy in your department • Performance-based recognition and advancement • No corporate red tape, just clear results and rewards • Build, shape, and own the future of our customer experience This Role is Not for You If: • You are looking for a task-based role with a fixed daily routine • You need constant direction or step-by-step instructions to take action • You avoid difficult conversations or shy away from holding people accountable • You are uncomfortable making decisions that impact customer experience or revenue • You prefer to only “manage” without being in the trenches auditing tickets and systems • You get overwhelmed in fast-paced environments where speed of execution is expected How to Apply: If you’re an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. Include the code word: ExecutionFirst somewhere in your application. We will only review candidates who follow these instructions, it tells us you actually pay attention to details and directions. Powered by JazzHR 40sQU5bDIq