Mixpanel

Support and execute digital customer experience programs, optimize workflows, and collaborate cross-functionally to improve customer engagement and retention. | Experience in program management, customer success operations, digital marketing, and familiarity with analytics tools and data-driven decision making. | About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About the Customer Success Team Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment. About the Role We are looking for a detail-oriented and execution-focused Digital Programs Manager to help design, build, and run digital programs, workflows, and operational processes that support a high-quality customer experience at scale. This role is ideal for someone who enjoys turning strategy into action — building programs, launching campaigns, and continuously improving them based on data and feedback. You will play a key role in delivering a digital-first customer experience for our scaled (downmarket) customers by supporting onboarding, adoption, and engagement programs through a mix of automated and human touchpoints. You’ll also partner with Customer Success Architects and cross-functional teams to improve efficiency through better workflows, tooling, and documentation. This role sits at the intersection of customer experience, operations, and technology, with a strong emphasis on execution, iteration, and learning. Responsibilities Support the execution of Mixpanel’s digital Customer Experience (CX) strategy for scaled customers, helping deliver consistent, valuable experiences across the customer lifecycle. Build, launch, and manage digital programs for core customer journeys such as onboarding, product adoption, lifecycle engagement, and renewal readiness. Execute digital campaigns across channels (email, in-app, Slack, webinars, etc.) to drive product adoption and ongoing engagement. Monitor program performance and customer engagement metrics; run tests and iterate to improve outcomes like adoption, retention, and CSAT. Help automate and improve operational workflows that enable Customer Success Architects to work more efficiently, including identifying risk signals and engagement triggers. Create and maintain clear documentation, playbooks, and SOPs for repeatable digital customer programs. Partner closely with Customer Success, Product, Sales, Marketing, and Operations teams to gather requirements and ensure smooth execution of programs. Collaborate with data and ops partners to support customer segmentation, data quality, and targeting for digital outreach. Track and report on key program metrics and operational KPIs, sharing insights and learnings with stakeholders. Stay curious about digital CX best practices, tools, and trends, and contribute ideas for continuous improvement. We’re Looking For Someone Who Has 3–5 years of experience in Program Management, Customer Success Operations, Digital Success, Lifecycle Marketing, or a related role (B2B SaaS experience preferred). Hands-on experience building and running digital programs that influence customer adoption, engagement, or retention. Strong execution and organizational skills, with experience managing multiple programs or initiatives at once. Experience working with CRM systems, customer success platforms, and/or marketing automation tools. Comfort working with data to evaluate program performance and make informed improvements. Strong written and verbal communication skills. A collaborative mindset and the ability to work cross-functionally. A growth mindset and eagerness to learn new tools, systems, and customer use cases. We’d Be Extra Excited If You Have Exposure to Mixpanel or similar analytics tools, and familiarity with analytics concepts such as events, properties, and dashboards. Experience configuring workflows, automations, or customer journeys in CS or marketing tools. Basic experience with SQL or data analysis to pull and validate customer data. Familiarity with SaaS customer lifecycle best practices across different customer segments or industries. Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Oversee global payroll processing, ensure compliance, lead system implementations, and develop policies. | 7+ years of payroll experience, global team management, experience with payroll systems like Paylocity or UKG, and strong project management skills. | Job Description: • Own and oversee the timely processing of global payroll for all employees, ensuring compliance with local, state, and international regulations. • Oversee accurate processing of new hires, terminations, pay changes, bonuses, commissions, and statutory benefits across all jurisdictions. • Develop and enforce scalable policies, processes, and internal controls, maintaining global regulatory compliance and SOX readiness. • Manage vendor relationships with payroll providers, driving accountability for quality, compliance, and cost effectiveness. • Coordinate with payroll providers on required filings, payments, tax updates, and compliance nuances across the Americas, EMEA, and APAC. Manage payroll registrations for new jurisdictions, ensuring accurate documentation, login details, and deactivation steps. • Drive automation and process improvement initiatives, enhancing scalability, efficiency, and accuracy across payroll operations. • Oversee the payroll accounting process, reviewing and approving payroll-related journal entries, reconciliations, and flux analyses prepared by the Payroll Analyst. • Partner with Accounting to ensure all close activities are completed accurately and on time; develop dashboards and KPIs to provide leadership insights. • Lead and support audit readiness for all payroll-related audits (internal, external, and government), ensuring accurate documentation and successful outcomes. • Lead payroll projects including system implementations, global compliance expansion, and compliance initiatives. • Build, mentor, and develop a high-performing payroll team, fostering accountability, collaboration, and continuous improvement. • Act as a strategic advisor to the Controller and Finance leadership on payroll implications of organizational decisions. • Collaborate cross-functionally with Accounting, HR, Legal, and IT to align payroll strategy with company goals. • Develop and maintain payroll policies, processes and related internal controls and maintaining global regulatory compliance. Requirements: • Bachelor’s degree in a related field required • CPP required; SHRM-SCP or Global Payroll Management Certificate preferred. • 7+ years of progressive payroll experience, with at least 3+ years managing a global team and payroll operations across a global business. • Experience with Paylocity, UKG and/or other similar global payroll systems. • Experience leading payroll system implementations and integrations with a bias towards automation whenever possible. • Intermediate to advanced Excel skills; ability to analyze large data sets and create reporting dashboards. • Proven ability to operate in a SOX-compliant environment and ensure strong internal controls. • Strong project management skills with a track record of delivering process improvements and system implementations. • Excellent communication skills with ability to influence and collaborate across all levels of the organization. • A strong attention to detail and the ability to manage competing priorities. Benefits: • Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Serve as a trusted technical advisor to customers, helping them optimize their analytics and data architecture to drive business value. | Experience in consulting on data architecture, analytics strategy, and ROI, with strong communication skills across organizational levels, and familiarity with data tools and cloud data warehouses. | About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About the Customer Success Team Mixpanel’s Customer Success Architects are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Sales Engineers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment. About the Role As a CSA, you will partner with customers throughout the customer journey to understand what drives value, from consulting on late-term pre-sales analytic strategy to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics. Responsibilities Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes Effectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics Own onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integration Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues Bridge the technical-business gap with your customers — working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients We're Looking For Someone Who Has Experience consulting on defining and delivering ROI through new tool implementations Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc. Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc. Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc. Familiar with analytics best practices across business segments and verticals Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role Excellent written, analytical, and communication skills Strong process and/or project delivery discipline Eager to learn new technologies and adapt to evolving customer needs Compensation The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here. Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information. Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Manage event logistics, coordinate vendors, oversee attendee registration, and support event execution for conferences. | 3-5+ years of event marketing or operations experience, strong project management skills, and ability to handle multiple stakeholders and fast-paced environments. | About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About Mixpanel Mixpanel is an event analytics platform built for product, growth, and revenue teams that need fast, reliable insights—without writing SQL. When teams can clearly see the impact of their work across product usage, marketing performance, and revenue outcomes, they make smarter decisions and build better products. More than 9,000 customers — including Netflix, Pinterest, Sweetgreen, and Samsara — rely on Mixpanel to understand their users and measure what matters. Our mission is to deliver the most intuitive and trusted analytics platform for teams everywhere. About the Marketing Team This role sits within the Regional Americas Marketing team, part of Mixpanel’s broader Marketing organization. We design and execute programs that drive pipeline, strengthen customer relationships, and amplify Mixpanel’s brand through thoughtful, high-impact experiences. About the Role We’re looking for an organized, detail-driven Event Manager (Contract) to help execute Mixpanel’s flagship MXP user conferences in San Francisco and New York. This role will partner closely with regional marketing, demand generation, and revenue teams to ensure every event is seamless, engaging, and aligned to business goals. What You’ll Do Own day-to-day event logistics and timelines for MXP conferences Manage vendor and venue coordination (AV, catering, signage, production, onsite staffing) Oversee registration, attendee communications, and check-in processes Support landing page updates and event content coordination Track and manage partners and activation deliverables Coordinate event swag, signage, branding, and experience details Build and manage event outreach calendars and social promotion timelines Create run-of-show plans and support onsite execution in SF and NYC Track budgets, invoices, and post-event reporting as needed Send weekly reports to the Americas marketing team and review the timeline & action items Communicate cross-functionally with content, product, and design teams What You’ll Bring 3–5+ years of experience in event marketing or event operations (B2B preferred) Proven ability to manage timelines, vendors, and multiple stakeholders Experience supporting conferences, roadshows, or larger-scale in-person events Strong project management, organization, and communication skills Comfortable working in fast-paced environments and shifting priorities when needed A collaborative, positive, problem-solving mindset Contract Details Hours: Approximately 20 hours per week Note: Hours may increase as we approach event execution Duration: 6-month contract Travel: Required for on-site support in San Francisco (May) & New York (October) Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.