Mitratech

As a Machine Learning Engineer, you will assist in the development of AI products by analyzing business requirements and building models to solve problems in the legal industry. You will also own the end-to-end pipeline, from data ingestion to model deployment. | Candidates should have a deep knowledge of ML algorithms and experience with large-scale models. A Bachelor's or Master's degree in a related field and 5+ years of professional experience in ML system design and deployment are required. | At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of companies the world over. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it’s so special to be a part of Mitratech! Job Overview: As a Machine Learning Engineer at Mitratech, you will be assisting in the development of Artificial Intelligence products. The role will involve analyzing business requirements, understanding the data available, and building models that can solve problems in the legal industry. Essential Duties & Responsibilities: Model Development: Design, implement, and deploy ML models (e.g., classification, NLP, recommendation, forecasting, computer vision) at scale. End-to-End Pipeline Ownership: Build, maintain, and optimize data ingestion, feature engineering, and model training pipelines using frameworks like TensorFlow, PyTorch, or Scikit-learn. ML Infrastructure: Assist and improve ML Ops processes (training, testing, deployment, monitoring) using tools such as Kubernetes, MLflow, Airflow, or SageMaker. Performance Optimization: Analyze model performance, conduct error analyses, and improve efficiency, latency, and accuracy. Collaboration: Partner with cross-functional teams to integrate ML-driven solutions into production systems. Leadership & Mentorship: Guide junior engineers and data scientists, set best practices, and help shape the ML engineering roadmap. Requirements & Skills: Familiarity with vector databases, retrieval-augmented generation (RAG), or embedding pipelines. Knowledgeable in privacy-preserving ML, federated learning, or reinforcement learning. Experience with large-scale models (LLMs, foundation models) or multi-modal AI systems. Deep knowledge of ML algorithms, neural networks, and optimization techniques. Proficiency in Python and ML libraries (TensorFlow, PyTorch, XGBoost, Scikit-learn). Strong understanding of data structures, distributed systems, and cloud platforms (AWS, GCP, OCI, or Azure). Experience with ML Ops tools (Docker, Kubernetes, AgentCore, etc.). Good applied statistics skills, such as distributions, statistical testing, regression, etc. Experience with source code management tools such as Git Education: Bachelor’s or Master’s in Computer Science, Machine Learning, Applied Mathematics, or related field 5+ years of professional experience in ML system design and deployment. We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Lead and manage a customer success team to develop and implement strategies that maximize customer retention, satisfaction, and revenue growth. | 5-7 years leading customer success teams in SaaS, proficiency with MS Office, CRM software knowledge, analytical skills, and a Bachelor's degree or equivalent experience. | At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Summary Our Director of Customer Success is a strategic leadership role focused on maximizing customer value, retention, and loyalty by overseeing a customer success teams, developing customer-centric strategies, and ensuring alignment between customer needs and business objectives. Key responsibilities include building and leading the CS team, designing scalable programs for customer engagement and onboarding, analyzing customer health and feedback to drive product improvements, collaborating with sales, product, and marketing, and ultimately reducing churn while increasing customer lifetime value and advocacy. Manage a team of customer success managers supporting a portfolio of both named and team based accounts. Essential Functions of the Position The essential functions include, but are not limited to the following: Lead and manage a team with 6-10 direct reports. Recruit, train, mentor, and manage customer success managers and teams to deliver value. Develop and implement customer success strategies, including onboarding, engagement, and retention programs, to achieve key metrics like customer satisfaction, retention, and growth. Foster strong customer relationships, turn satisfied clients into advocates, and identify opportunities for upsell and cross-sell to expand business within the customer base. Translate strategy into performance requirements, processes, metrics, and technology. Work closely with product, sales, marketing, and other departments to ensure unified and positive customer experiences. Monitor customer health metrics, analyze customer feedback, and use data to inform strategic decisions, process improvements, and product enhancements Oversee and optimize the entire customer lifecycle, from onboarding and adoption to long-term engagement and renewal, ensuring customers consistently derive value Drive long-term revenue growth and influence future lifetime value through increased product adoption, higher customer satisfaction, reduced churn, and increased customer advocacy Perform other duties as assigned. Core Competencies Strategic Thinking: Ability to develop and execute a long-term vision for customer success and value. Leadership & Management: Proven ability to lead, motivate, and develop a high-performing team Customer-Centric Approach: A deep understanding of customer needs and a passion for delivering positive customer experience Analytical Skills: Proficiency in data analysis to track key metrics and make informed decisions Communication & Collaboration: Strong skills in collaborating and diverse teams and communicating with senior leadership and clients Persuasive Communication & Influencing Others: The ability to plan and deliver oral and written communications that impact and persuade the intended audience(s) as well as the ability to gain others’ support for ideas, proposals, projects, and solutions. Results Orientation: The ability to focus on the desired outcome, setting challenging goals, focusing effort on the goals, and meeting or exceeding them. Experience, Skills, Abilities, Education, and Certifications [In addition to the competencies listed above, list relevant skills and abilities required for the position. Include: Experience: Critical Criteria: 5 to 7 years in a SaaS environment leading a Customer Success Team. Proficient in Microsoft Office Suite, specifically Excel and PowerPoint. Knowledge of customer service practices. Technical aptitude and ability to learn software programs. Analytical and data driven analysis to optimize renewals, churn, upgrades and upsells. Preferred Criteria: Developing and managing customer success programs at scale through automation Experience in leading both a named portfolio and team-based customer success approach Experience with Customer Relationship Management software such as Salesforce. Experience with Tech-CSM solutions such as Gainsight, Totango or others. Skills and abilities: List items including, but not limited to: Effective communication, presentation and management skills. Exceptional self-starter skills and ability to manage issues and projects to completion. Proven leadership, oral/written communication and problem-solving skills. Solid PC skills including thorough knowledge of MS Word, PowerPoint, Excel. Ability to explore ways to improve and promote quality, accuracy, and thoroughness. Education, or equivalent: Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

The Graphic Designer will create visually compelling designs that align with the brand and resonate with the B2B SaaS audience. Responsibilities include maintaining visual identity, designing marketing materials, and collaborating with cross-functional teams. | Candidates should have 3-4 years of experience in brand and graphic design within a SaaS B2B technology company. Proficiency in Adobe Creative Suite and a strong portfolio showcasing design work are essential. | At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Position Summary: We are looking for a talented and experienced Graphic Designer to join our dynamic team. As a Graphic Designer at Mitratech, you will be responsible for creating visually compelling and impactful designs that align with our brand and resonate with our B2B SaaS audience. You will collaborate closely with the marketing, product, and development teams to create a cohesive visual identity across all touch points. Your ability to bring creativity, innovation, and a proactive approach to your work will be crucial in delivering designs that elevate our brand and contribute to our business objectives. Key Responsibilities: Brand Design: Maintain the visual identity of Mitratech, ensuring consistency across all marketing materials, digital platforms, and client-facing assets. Content Creation: Design engaging graphics for websites, social media, email campaigns, webinars, collateral, events and other digital marketing channels. Presentations: Create and improve on client-facing slide decks in Microsoft PPT and Google slides to support marketing, sales and additional key stakeholders Video: Use Premier Pro for editing webinars and video (required). Create and implement animations that bring our products and marketing materials to life, adding dynamic elements that captivate our audience. (Experience in this area is a bonus.) Trend Awareness: Stay on top of the latest design trends, particularly in the SaaS and B2B technology space, to ensure our brand remains fresh, innovative, and competitive. Proactive Collaboration: Work closely with cross-functional teams to understand project requirements, offer creative solutions, and ensure the timely delivery of high-quality designs. Continuous Improvement: Actively seek opportunities and inspiration to improve our design processes, tools, and techniques to optimize efficiency and output quality. Qualifications: Experience: 3-4 years of experience in brand and graphic design within a SaaS B2B technology company. Technical Skills: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premier Pro), Figma, Sketch, or similar design tools. Experience with animation software such as After Effects is a plus. Experience in Hubspot and landing page layout Portfolio: A strong portfolio showcasing your design work, including examples of brand development, digital marketing assets, and any animation projects. Mindset: A self-starter with a proactive mentality, who enjoys taking initiative and ownership of projects. Communication: Excellent communication and collaboration skills, with the ability to articulate design decisions and collaborate effectively with various teams. Adaptability: Ability to work in a fast-paced environment, managing multiple projects and deadlines while maintaining a high level of attention to detail. This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $62,000 – $68,000 Annually USD Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Lead design and implementation of complex integrations between Mitratech platform and third-party systems, mentor junior engineers, and optimize integration performance. | 5+ years experience with enterprise SaaS integrations including 2+ years senior role, expertise with iPaaS tools (Workato preferred), advanced API and security knowledge, scripting skills, and strong leadership. | At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Overview Mitratech is seeking a Senior Integrations Engineer who will serve as a technical leader responsible for architecting, implementing, and optimizing complex integrations between the Mitratech Platform and third-party systems. This role partners closely with Implementation, Customer Support, Product Management, Software Engineering, and external stakeholders to deliver high-quality, scalable integration solutions. The Senior Integrations Engineer also mentors junior team members, drives technical best practices, and contributes to strategic initiatives to evolve Mitratech’s integration capabilities. Essential Duties & Responsibilities: • Lead the design of complex, multi-system integration solutions ensuring scalability, maintainability, and security. • Own the end-to-end deployment process for high-profile or technically challenging integrations. • Serve as primary escalation point for advanced integration troubleshooting and resolution. • Coach and guide junior engineers, fostering technical excellence and professional growth. • Define and enforce integration standards, reusable frameworks, and best practices. • Partner directly with enterprise customers to gather requirements, validate solutions, and ensure success. • Monitor, analyze, and optimize integration performance; proactively prevent incidents. • Research and recommend new tools, frameworks, and approaches to enhance integration capabilities. • Provide regular updates to leadership, customers, and project stakeholders. Requirements & Skills: • 5+ years working with integrations between enterprise-scale SaaS platforms, including 2+ years in a senior or lead capacity. • Proven expertise with iPaaS solutions such as Workato, Mulesoft, or Zapier (Workato strongly preferred). • Advanced API design, testing, and troubleshooting experience (REST, SOAP, GraphQL). • Strong understanding of security/authentication standards (Two-Way SSL, OAuth 2.0, API keys, SAML). • Experience designing and supporting high-volume, mission-critical integrations. • Proficient in scripting and automation to support integration development and operational monitoring. • Excellent cross-functional collaboration and leadership skills. • Strong project management and time management capabilities for concurrent high-priority integrations Education: • Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience. Compensation Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements. We will disclose intended pay ranges in our job ads for US-based opportunities. This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $83,000 – $93,000 USD Annually Total compensation includes US employee benefits and annual bonus eligibility. Benefits we offer: • Health, Dental & Vision Insurance • 401k + Employer Match • PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off • STD, LTD & Group Life Insurance • Paid Parental Leave • Pet Insurance • FSA & HSA Options • Employee Assistance Program Perks we offer: • Remote Work • Career Advancement & Professional Development Opportunities • Employee Recognition The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants. Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

The HR Coordinator is responsible for answering phones, triaging client matters, and collaborating with the Advisory Experts team. This role requires strong customer service skills and the ability to manage a high volume of communication in a fast-paced environment. | Candidates should have at least one year of experience in a high-volume customer service environment and possess excellent communication skills. The role also requires the ability to manage multiple priorities and demonstrate a professional sense of compassion. | At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. Job Overview: The Temporary HR Coordinator is responsible for answering phones, assigning work, triaging client matters, and collaborating with the rest of the Advisory Experts team. The individual who fills this role needs to have a strong customer service orientation, ability to rapidly diagnose and troubleshoot issues, and be comfortable working in a fast-paced high phone volume environment with frequent interruptions. The HR Coordinator should be flexible, quickly switching from one topic to another, and one communication medium to another (e.g. phone, Teams, email). U.S. Based Applicants: This is a temporary, full-time, non-exempt role reporting to the Frontline Lead. We anticipate the role will start in late November/early December 2025 and last through early April 2026. No benefits are offered. This role can be fully remote and available anywhere in the U.S., with no travel required. Anticipated UNITED STATES Pay Range: $25/Hour USD Duties & Responsibilities: Answer, triage and transfer client calls with high level of customer service Manage incoming written client correspondence and phone calls for 90+% of the workday Create, intake and assign cases to team; monitor volume and team bandwidth to inform workload distribution decisions Provide real-time navigation support to clients; diagnose minor technology issues; provide detailed verbal instructions regarding how best to utilize platform and services Use active listening to interpret client questions and document concisely with appropriate level of detail Use critical thinking to navigate and problem-solve unique client inquiries Collaborate and work well with others with regular interruptions Responsible for thorough and timely documentation of client interactions using our systems Perform other duties as assigned. Core Competencies: Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to work together. Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers. Attention to Communication (Oral & Written): The ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations, business writing and interactions with others. Results Orientation: The ability to focus on the desired result of one’s own work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them. Takes Initiative: The ability to assess and initiate things independently. Requirements & Skills: One or more years of experience working in a high-volume customer service environment Ability to organize and efficiently manage multiple priorities with a sense of urgency and minimal supervision Stellar customer service skills with a professional sense of compassion for difficult situations Excellent interpersonal, communication, and presentation skills including active listening and ability to adapt to different communication styles Ability to build strong relationships and work well with peers, managers, and clients Intermediate or greater Microsoft Office suite skills and G-Suite High level of discretion and ability to follow policies on confidentiality Strong reading comprehension, internet navigation and research skills Ability to organize and efficiently manage multiple priorities with a sense of urgency and minimal supervision Ability to manage heavy volume of phone and written communication Ability to navigate and adapt to multiple technology systems Preferred Experience: One or more years of experience managing high-volume phone communications Experience working in Human Resources Desire to develop HR knowledge and skills Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.