Miter

Lead internal product roadmap and operational systems embedding AI to improve customer experience and cross-functional workflows. | 4+ years in strategic generalist roles with technical fluency, strong impact orientation, and excellent communication skills. | A Better Built World At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. About The Team & How We Work You'll join a small, high-leverage team building the operating systems that power Miter from the inside. We believe that a better-built world starts with a better-built Miter, so we’re rethinking how internal teams work, what tools they use, and how AI can multiply what each person ships. To start, you'll be embedded with our Customer Experience (CX) org, where fragmented information and manual processes slow down the people closest to our customers. You'll have wide latitude to pick the right problems, design the right systems, and partner with engineers to ship them. We move fast, write things down, and care more about outcomes than activity. This role sits at the intersection of product, ops, and applied AI. You'll build systems and deploy models that become the connective tissue of how Miter operates. What You'll Do • Own Miter's internal product roadmap. Look across the business, identify the highest-leverage opportunities to improve how we operate, and design the systems to capture them, in close partnership with engineering. • Embed deeply with CX. Use AI, data, and internal tooling to remove friction and speed up execution where fragmented information and manual processes slow teams down. • Own core internal systems and data infrastructure. Make sure customer context, key metrics, and workflows are connected across tools, and accessible to the people (and agents) who need them. • Drive cross-functional projects through influence. Translate ambiguity into clear PRDs, oversee engineers via indirect reporting lines, and earn the trust of the internal teams you serve. What You'll Need • 4+ years in a highly strategic generalist role (management consulting, product management, BizOps, or similar), including experience taking products from 0 to 1. • A nose for impact. You can look across a business and spot where a unit of effort returns an order of magnitude in value. • Baseline technical fluency. You're comfortable reading API docs, drafting PRDs, and stitching together internal tooling (including AI-powered workflows) without waiting on engineering for every step. • Clear linear thinking and writing. You can take large amounts of messy, imperfect information and turn it into a logical plan that others can act on. • Empathy and strong listening skills. You can hear the "so what" behind the pain your internal customers articulate, and translate it into the right thing to build. Our Interview Process • Recruiter screen • Hiring manager interview • Presentation Round • Team Round Interviews Our Benefits: • Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. • Unlimited PTO: Take the time you need to recharge and be your best self. • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. • Learning & Development: We offer every employee an annual educational allowance to explore external professional development. • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. • Community: Multiple company-wide and team-specific off-sites per year. Hybrid vs. Remote Approach: We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach. Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team specific off-sites! Join our Talent Community Not seeing a role that matches your background right now? Apply to our Talent Community, and we’ll reach out if a role opens up that aligns with your experience! Equal Opportunity: Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Compensation Range: $180K - $220K

Manage end-to-end SaaS implementation projects including data migration, configuration, training, and stakeholder alignment to ensure timely and successful customer onboarding. | 3+ years SaaS implementation or project management experience, excellent communication, multitasking, customer-first mindset, problem-solving, and strong organizational skills. | A Better Built World At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2022, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. Hybrid Strategy: We believe the magic of Miter comes from working side by side. Our hybrid approach—four days a week in the office—gives us the chance to connect, brainstorm, and build stronger relationships. One flexible day each week lets us recharge and focus, keeping us energized for the work that matters most. About the Team & How We Work: As a Launch Manager at Miter, you’ll guide customers through onboarding from kickoff to go-live, owning implementations end-to-end—migrating data, configuring plans, training users, and clearing blockers along the way. You’ll keep timelines tight, communication clear, and stakeholders aligned to deliver a seamless experience. You’ll partner with Sales, Product, Engineering, and Customer Success teams, gaining exposure across the company while directly shaping how quickly customers realize value. This is a hands-on, high-impact role where your work lays the foundation for scaling hundreds of launches as we grow. Our Launch team is collaborative, detail-oriented, and energized by solving complex problems together. If you thrive in a fast-paced environment, love ownership, and enjoy turning ambiguity into structure, you’ll fit right in. Plus, you’ll be part of a team that genuinely enjoys working together and making a tangible impact for our customers. What You'll Do: • Proactively manage the full implementation process for your book of business, providing visibility into project status and risk • Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs • Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness • Provide training and product guidance to employers and brokers throughout the implementation process • Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer • Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster What You'll Need: • 3+ years of SaaS implementation/onboarding, consulting or project management experience • Excellent written and verbal communication skills, able to simplify complex concepts for non-experts • Proven ability to manage multiple projects and stakeholders simultaneously • Customer-first mindset with high empathy and ownership • Strong problem-solving skills and ability to adapt when priorities shift • Detail-oriented with exceptional organizational skills Interview Process: Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Miter and will provide ample information for you to assess if Miter is the right fit for you. The general interview process at Miter will consist of the following steps: • Recruiter Screen • Hiring Manager Interview • Miter Values Interview • Implementation Presentation • Co-Founder Interview Our Benefits: • Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. • Unlimited PTO: Take the time you need to recharge and be your best self. • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. • Learning & Development: We offer every employee an annual educational allowance to explore external professional development. • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. • Community: Multiple company-wide and team-specific offsites per year. Equal Opportunity: Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Compensation Range: $120K - $150K

Lead YTD data transfers during the customer onboarding process and collaborate with customers to ensure timely and error-free go-lives. Manage multiple YTD implementations while identifying and correcting data discrepancies. | 2+ years in payroll operations or a related financial field with a solid understanding of taxes and compliance is required. Strong proficiency in Excel and excellent project management skills are essential for success in this role. | A Better Built World At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2022, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. Hybrid Strategy: We believe the magic of Miter comes from working side by side. Our hybrid approach—four days a week in the office—gives us the chance to connect, brainstorm, and build stronger relationships. One flexible day each week lets us recharge and focus, keeping us energized for the work that matters most. About the Team & How We Work: As a Payroll Operations Specialist on Miter’s Launch team, you’ll play a critical role in helping customers get payroll right from day one. Our team is responsible for guiding customers through the onboarding process, and this role focuses specifically on transferring, transforming, and validating year-to-date (YTD) payroll and tax data, a key step to ensuring customers go live successfully. We work closely with customers, partners, and internal Implementation Managers to navigate complex data challenges. Our work is fast-paced and highly collaborative. Accuracy matters here; mistakes in this process can have downstream tax and compliance impacts. This is a great role for someone who loves digging into data, thrives on problem-solving, and enjoys working in an environment where learning and adaptability are critical to success. What You’ll Do: Lead YTD (Year-to-Date) data transfers during the customer onboarding process, working directly with customers to collect and validate payroll, tax, and employee data Transform data from PDFs, spreadsheets, and other systems into Miter’s required formats Collaborate with Launch Managers to ensure timely and error-free go-lives Manage 20+ YTD implementations at once while balancing deadlines Conduct detailed mapping discussions with customers to confirm data alignment Identify missing or incorrect data and proactively communicate corrections Partner with broader Launch and Biz Operations team to recommend process improvements and share best practices What You’ll Need: 2+ years in payroll operations, tax reporting, or a related financial field with a solid understanding of taxes, compliance, and wage laws Strong proficiency in Excel and data mapping, including transforming PDFs and spreadsheets into standard templates Experience working with sensitive employee data and maintaining strict confidentiality Excellent project management skills to handle 20+ concurrent go-lives Clear and effective communication with customers and cross-functional teams Strong problem-solving and critical-thinking abilities, especially around payroll and tax data Highly process-oriented, detail-driven, and comfortable navigating ambiguity Our Interview Process: Recruiter Screen Hiring Manager Interview Take Home Assignment Team Round Interviews Final Leadership Interview Our Benefits: Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. Unlimited PTO: Take the time you need to recharge and be your best self. Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. Learning & Development: We offer every employee an annual educational allowance to explore external professional development. Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. Community: Multiple company-wide and team-specific offsites per year. Equal Opportunity: Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Lead content strategy and execution to build brand authority, engage customers, and drive demand for a construction software company. | 5+ years in content production or related roles, strong writing and editing skills, ability to develop and execute content strategies, and collaborative project management. | A Better Built World At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2022, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. About the Team & How We Work: Content is at the center of Miter’s growth strategy, and this role will lead the charge in turning it into a scalable engine. You’ll shape and execute a content program that serves our customers – engaging them with insights, stories, and resources that help them succeed, while also building brand authority and driving demand. You’ll partner across the company and directly with customers to capture their perspectives, share their wins, and create content that resonates. We’re a lean, high-impact marketing team that thrives on collaboration, ownership, and moving quickly. We believe in building with purpose – every piece of content should serve our customers, strengthen our brand, and deliver measurable business outcomes. You’ll balance strategic thinking with hands-on execution, shifting easily between planning, production, and distribution to ensure our content truly connects with our audience. This is a hybrid role with 3 in-office days per week — Monday, Tuesday, and Thursday — in either our San Francisco or New York office. What You’ll Do: Content strategy and execution: Own Miter’s content strategy and develop programs that build brand authority, drive customer acquisition, and engage customers. Approach strategy with a distribution-first mindset and plan how our content reaches our audience before production. Create insightful content for construction finance, HR,and operations leaders. Become the subject-matter expert in our audience by deeply understanding their pain points, priorities, and workflows. Identify the right themes, perspectives, formats, and channels that will resonate with our audience and develop our full-funnel content and distribution strategy accordingly. Efficiently scale high-quality content production. Source and manage resources – including subject-matter experts, freelancers, 3rd-party agencies, and AI tools – to produce high-quality content at scale. Develop a repeatable pipeline for turning domain expertise from our customers, partners, and team into compelling, valuable content. Build and manage a content calendar. Drive consistent publishing that supports product launches, campaigns, and partner initiatives and maximize distribution through SEO, AI platforms, partner opportunities, and other key channels. Develop a measurement framework. Build a framework and system to track what’s working, what’s not, and where to invest next. Use insights to refine strategy and demonstrate business impact. What You’ll Need: 5+ years of experience in content production, copywriting, demand generation, or a related role Proven track record of developing and executing content strategies that drive engagement, informed by customer insights, research, or subject-matter experts Exceptional writing, editing, and storytelling skills, with the ability to distill complex topics for diverse audiences across content types Strong curiosity and investigative skills to uncover insights and translate them into compelling, market-facing content Highly collaborative, able to partner across teams and leverage internal expertise Strong organizational skills with the ability to manage multiple projects and deadlines Our Interview Process: Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Miter and will provide ample information for you to assess if Miter is the right fit for you. The general interview process at Miter will consist of the following steps: Recruiter Screen Hiring Manager Interview Team Round Interviews Take Home Assignment Final Leadership Interview Our Benefits: Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. Unlimited PTO: Take the time you need to recharge and be your best self. Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. Community: Multiple company-wide and team-specific offsites per year. Equal Opportunity: Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Lead design and implementation of end-to-end products and systems while collaborating cross-functionally and improving technical quality. | 4+ years software engineering experience, expertise in technical problem solving, data modeling, API development, strong communication, and collaboration skills. | A Better Built World At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2022, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. About the Team and How We Work: Building the OS for the built world is no small feat. We’ll need to ship a LOT of high quality code in the coming years, and to do so, we’re building an engineering culture centered around craft, ownership, and collaboration. >25% of our engineers and product managers are ex-founders, and we hire for slope, not intercept. Being a place where you can just build things requires talent density and some unique ways of doing things. A few ways we’re different: No rules…rules: Many engineering teams design processes and rules around the lowest common denominator. Not us! We trust brilliant engineers to deliver magical customer outcomes and introduce processes and rules only when necessary. Full-full-stack: Our technology stack (TypeScript everywhere!) and processes are designed to encourage engineers to run their projects end-to-end. This usually involves writing technical blueprints, implementing full-stack solutions, and talking to customers directly to get feedback. Lean and AI-native: AI is turning 10x engineers into 100x engineers. We believe lean, talent-dense, AI-native teams will outship much larger teams with less talent density. Blueprints and building blocks: One of our core Miter values is “build the blueprint”. Writing things down clarifies our thinking and aligns our teams. This also applies to building fundamental building blocks and abstractions that make developers’ lives easier. We feel our customers’ pain and celebrate their success: We encourage engineers to build direct relationships with customers, feel their pain, and celebrate their success. We love fast feedback loops. We’re meritocratic: We value results and hard work. We reward engineers who consistently ship and deliver for customers with increased scope and compensation. What You'll Do: Lead the design and implementation of products and systems end-to-end. Collaborate with cross-functional teams to shape product architecture and technical roadmap. Improve technical quality on the team by giving detailed technical feedback on blueprints and in code review. What You'll Need: 4+ years of software engineering experience with a track record of delivering production systems. Expertise in technical problem solving, data modeling and API development. Curiosity to deeply understand business context and user needs. Strong work ethic and reliability when owning tasks and deliverables. Strong communication skills, with the ability to simplify complex ideas in writing. Collaborative nature with humility, empathy, and a drive to elevate those around you with thoughtful technical feedback. Our Tech Stack: React + React Native Node/Express MongoDB Render Check Stripe (Issuing, Treasury) Typescript Our Interview Process: Recruiter and/or Hiring Manager Intro A technical screen where we pair on a real-life problem A (virtual) onsite! Practical coding exercise Systems design exercise Miter values with CEO Product collaboration with PM Our Benefits: Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. Unlimited PTO: Take the time you need to recharge and be your best self. Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. Community: Multiple company-wide and team-specific offsites per year. Equal Opportunity: Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.