Mirion Technologies

Assist in developing, documenting, and testing web-based tools, and manage code releases. | Requires 5+ years of related experience, familiarity with web development languages, SQL, and version control systems. | The Developer II works with our internal Developer, Network Administrator, and Quality Assurance Team to assist in providing top-quality web-based tools, documentation of those tools, and bug correction prior to production release. The Developer I reports directly to the Information Technologies Supervisor. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The essential functions of the Developer I include, but are not limited to: • Develop software to be used internally by Certrec or by customers • Process documentation for new and existing products • Assist in evaluating current products for defects • Facilitate code changes by controlling software releases to production environment • Other duties as assigned Competencies • Good working knowledge of HTML and CSS • Understanding of SQL utilizing transactions; MySQL experience preferred • High level of technical understanding and familiarity with Agile-based development • Familiarity with version control systems (SVN, Git, and AlienBrain) and industry standard release procedures Required Education And Experience • An associate degree or college credit hours (60) from an accredited university, IT bachelor's degree is a plus, but not required. • 5+ years of related work experience Skills, Knowledge, And Abilities • Communication Skills: Able to clearly communicate verbally and in writing in English • Multitasking: Able to simultaneously perform multiple assignments • Interpersonal Skills: Able to interface effectively as a team player with different levels of the organization both internally and with clients • Computers & Software: Proficiency in at least one web development language (Python preferred, but C++ and PhP are suitable • Able to work independently with some oversight or with a team • Must abide by all Company Policies and Procedures Background Requirements • Background Investigation • Background Check Work Authorization/Security Clearance Requirements • US Citizenship Required Travel Required • None Physical Demands • Remaining in a stationary position, often standing or sitting for prolonged periods • Adjusting, lifting, or moving objects up to 20 pounds in all directions • Communicating with others to exchange information • Repeating motions that may include the wrists, hands, and/or fingers • Sedentary work that primarily involves sitting/standing in front of computer monitors Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lead and develop global service and support operations, ensuring operational excellence, compliance, and customer satisfaction. | Over 10 years of experience in global technical support and field service, with industry-specific regulatory knowledge, and experience managing distributor partnerships. | The Director, Global Service & Support Operations is responsible for leading and managing global technical support, field service, and customer experience functions. This role ensures high-quality service delivery, regulatory compliance, and strategic alignment with corporate objectives. The Director will oversee customer support, service and repair, training, project management, implementation, and distributor management across all regions. The position requires strong collaboration across departments and with external partners, fostering a culture of excellence, continuous improvement, and customer-centricity. Key Areas Of Responsibility Strategic Leadership • Develop and implement a strategic vision for global service and support aligned with corporate goals. • Lead, mentor, and develop a high-performing team, fostering a culture of excellence. • Provide oversight of deployment functions managed by the Managed Services partner. • Enable, certify, and ensure compliance of RTQA global distributor and service partner networks. • Create functional strategies and objectives for service operations. • Develop budgets, policies, and procedures to support infrastructure and scalability. Data-Driven Decision Making • Leverage data analytics to monitor performance and drive efficiency improvements. • Implement and maintain KPIs to assess service effectiveness and predict challenges. • Monitor and report service metrics, including customer feedback and product/service trends. Operational Excellence and Scalability • Hold regional directors and Managed Services partners accountable for operational execution. • Drive process improvement, cost optimization, and operational efficiency. • Guide strategic decisions using forecasting and customer health tracking (e.g., NPS). • Implement scalable global support structures to accommodate growth and demand. Change Management • Lead organizational change initiatives to align service delivery with customer experience goals. • Promote training programs to enhance employee experience and customer-centricity. • Ensure compliance with regulatory requirements (e.g., ISO 13485:2016). Team Development • Build and maintain a high-performance leadership team. • Lead hiring, training, retention, and performance management. • Develop incentive and retention programs to foster customer loyalty. • Collaborate with Managed Services leaders in staff development. • Foster diversity, inclusion, and a supportive work environment. Cross-Functional Collaboration • Coordinate with supply chain, distributors, and sales teams to improve service delivery. • Collaborate with marketing and sales to maximize revenue and customer engagement. • Maintain in-depth knowledge of company brands, systems, and processes. Customer Engagement • Develop procedures for handling customer correspondence and complaints. • Monitor and respond to consumer-initiated online feedback and platforms. • Schedule internal meetings to address and resolve customer concerns. Qualifications • 10+ years of experience in global technical support and field service leadership. • Extensive experience managing global technical distributor partnerships. • Background in the medical radiation industry. • Strong understanding of regulatory compliance (e.g., ISO 13485:2016). • Experience in process improvement methodologies. • Working knowledge of Salesforce and other ERP Systems. • Strong leadership and team management capabilities. • Excellent communication and stakeholder engagement skills. • Strategic thinker with problem-solving and project management expertise. • Adaptable, collaborative, and customer-focused mindset. • Creative and flexible approach to process design and delivery.