Miratech

Lead testing efforts for IVR and web applications, develop test strategies, and manage a QA team. | Requires 4+ years in testing, experience with IVR and voice applications, test management tools, and SQL knowledge. | Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world. Job Description The Testing / QA Lead is responsible for ensuring the quality and reliability of IVR and web applications through comprehensive testing and validation. This role owns end-to-end test strategy and execution, with a strong focus on voice testing services, system integration testing, and customer experience validation. The position plays a critical role in ensuring that releases meet functional, technical, and quality expectations before deployment. The role works closely with IVR Engineers, Application Architects, Product Owners, and Project Managers, and provides leadership to a small team of testers. It combines hands-on testing, test planning, and coordination across multiple releases in a fast-paced delivery environment. Responsibilities: • Plan, execute, and report on testing activities for IVR and web applications • Define end-to-end testing strategies to validate complete customer journeys • Develop and maintain test plans, test cases, and test scripts based on design and requirement documents • Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios • Manage and mentor a small QA team, fostering a positive and collaborative team environment • Balance testing resources across multiple concurrent releases • Track and report test progress, risks, and quality metrics to stakeholders • Lead test review meetings and coordinate defect triage with development teams • Use Microsoft TFS / Azure DevOps for test management and reporting • Identify opportunities for test automation and support automation initiatives • Support integration testing across IVR, web applications, and backend services Qualifications • Bachelor's degree in a related field • Minimum 4 years of experience planning, executing, and reporting test efforts • Experience testing IVR and voice applications • Strong experience writing test cases and test scripts for web applications • Solid understanding of QA methodologies, testing processes, and best practices • Experience with end-to-end and integration testing in contact center environments • Experience with Microsoft TFS or Azure DevOps for test management • Working knowledge of SQL for data validation and testing support • Strong communication skills and ability to collaborate across technical and non-technical teams Nice to have: • Familiarity with WireMock Additional Information We offer: • Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • ForeverRemote work culture: make the most of the flexibility that comes with remote work. • Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Maintain and enhance C#/.NET systems, resolve production issues, participate in code reviews, collaborate with teams, and assist with frontend tasks. | 1+ year experience with C#/.NET, basic OOP knowledge, familiarity with relational databases, eagerness to learn, and ability to overlap with US PST timezone. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Junior FullStack .NET Engineer with a solid foundation in C# and .NET to join our engineering team. In this role, you will work closely with senior engineers to maintain and enhance existing systems, investigate escalations, and contribute to modernization efforts. This is a great opportunity to build your skills in a supportive environment, learn from experienced teammates, and gain exposure to cloud technologies and modern development practices. While your focus will be on backend development, basic frontend experience (React or JavaScript) is a plus and will help you contribute to newer UI components of the platform. Responsibilities • Support the maintenance and enhancement of systems developed in C# and .NET. • Work with the team to investigate and resolve production issues and customer escalations. • Participate in code reviews and follow best practices for writing clean, maintainable code. • Collaborate with product managers, QA, and engineers to deliver solutions. • Learn and contribute to modernization efforts, including deployment processes and automation. • Assist with small frontend tasks when needed. Qualifications • 1+ year of hands-on experience with C# / .NET Core / .NET Framework. • Basic understanding of object-oriented programming and software development principles. • Familiarity with relational databases (SQL Server or similar) and writing basic queries. • Eagerness to learn and grow within a collaborative engineering team. • Ability to work with at least a 4-hour overlap with the US (PST) Time zone Nice-to-Have: • Basic knowledge of frontend development (JavaScript, React, Angular, or Vue.js). • Exposure to CI/CD pipelines and version control (Git). • Familiarity with cloud platforms (AWS, Azure, GCP). • Interest in infrastructure automation and containerization (Terraform, Docker). We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Design and deploy end-to-end Amazon Connect cloud contact center solutions integrated with AWS services and CRM systems to improve customer experience. | 10+ years architecting CX/contact center solutions, 2+ years hands-on Amazon Connect implementation, AWS ecosystem expertise, and preferably AWS certification. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.  Job Description We seek an experienced Solutions Architect to transform customer experiences by designing and deploying cutting-edge, cloud-based contact center solutions. The primary purpose of this role is to serve as our expert in architecting end-to-end customer experience (CX) solutions powered by Amazon Connect. You will be responsible for integrating Amazon Connect with the broader AWS ecosystem and third-party technologies to create seamless, scalable, and intelligent contact center operations that deliver measurable business value. Responsibilities: • Serve as the subject matter expert on Amazon Connect, working with enterprise clients to understand their challenges and goals, and then develop customized solution proposals that clearly articulate the benefits and technical approach. • Analyze complex business requirements and design comprehensive technical architectures that integrate Amazon Connect with CRM systems (e.g., Salesforce, Service Cloud), AWS services (Lambda, Lex, DynamoDB), and other customer experience tools. • Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of Amazon Connect solutions. • Develop complete solution designs covering Amazon Connect architecture, contact flows, data integration plans, and security considerations to guide successful deployments. • Support sales teams by answering deep technical questions, proposing innovative solutions built on Amazon Connect to client challenges, and enhancing our technical proposals. • Stay updated on Amazon Connect and AWS service innovations, working with our partners to incorporate new features like AWS AI services, Wisdom, and Voice ID into our solutions. • Perform other duties as may be required consistent with the purpose of this role. Qualifications • 10+ years of experience architecting or selling products and services within CX/Contact Center ecosystems. • 2+ years of hands-on professional services experience designing and implementing CCaaS solutions, with a strong emphasis on Amazon Connect. • Proven expertise in integrating Amazon Connect with key technologies such as CRM platforms (e.g., Salesforce), WFM, and speech analytics. • In-depth, hands-on experience with the AWS ecosystem (e.g., Lambda, S3, DynamoDB, Lex) is required; AWS Certification (e.g., Solutions Architect Associate) is highly preferred. • Strong understanding of Customer Experience transformation initiatives, including the design and implementation of BOTs and AI solutions within Amazon Connect. • Strong communication and organizational skills, with the ability to present architectural concepts clearly to both clients and internal teams, manage multiple priorities effectively, and work independently. We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.