Miratech

You would build AI agents and orchestration workflows, integrate them with enterprise systems, and improve platform reliability. | The role requires 5–10 years of experience, strong hands-on Python, practical LangGraph and LangChain workflow development, and agentic AI architecture knowledge. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled, hands-on Senior AI Engineer with Python, LangGraph & LangChain to join our client's enterprise AI initiative. You will work closely with the existing engineering team to enhance a centralized AI orchestration platform that supports intelligent workflows, AI-powered chat and proactive assistance across multiple business use cases. This role suits an engineer with strong practical experience in Python, LangGraph and LangChain, and a solid understanding of agentic AI architectures, integration patterns and AI observability. You will contribute directly to design, development, integration and delivery to accelerate the platform roadmap. Responsibilities: Develop and enhance AI agents and orchestration capabilities using Python, LangGraph and LangChain. Build and extend AI-enabled guided workflows within the platform. Contribute to the development of conversational AI and chat-based experiences. Implement agent planning, orchestration, tool invocation and response-synthesis capabilities. Integrate AI agents with enterprise backend systems and services. Support integration patterns using the Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication. Work with AI observability and telemetry capabilities, including Arize. Collaborate closely with existing engineers and subject-matter experts to accelerate core platform development and business use case delivery. Troubleshoot technical issues, improve solution reliability and support continuous enhancement of AI capabilities. Qualifications Strong hands-on Python programming and application development experience. Practical experience with LangGraph, building agent workflows, stateful orchestration and AI-driven execution flows. Experience developing LLM-powered applications with LangChain, including integrating tools and external services. Solid understanding of agentic AI: AI agents, planning, orchestration and tool-calling patterns. Experience integrating applications with backend services and enterprise systems through APIs. Familiarity with Arize or comparable AI observability and telemetry platforms. Nice to have: Hands-on experience with the Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication. Experience building conversational AI or chat-based experiences in production. Experience working on a shared, centralized AI platform that serves multiple business use cases. Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Build, configure, and test Google CCAI customer contact-center solutions, including IVR flows, routing, integrations, and stakeholder documentation. | Requires 5+ years with cloud contact-center platforms, 2+ years hands-on with Google CCAI, and proficiency in IVR configuration, API integrations, and technical documentation. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation. Responsibilities Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic. Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications. Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers. Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications. Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects. Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks. Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation. Qualifications 5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments. 2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP) Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts. Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers. Skills in developing custom integrations using platform APIs, webhooks, or SDKs. Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio. Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot. Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements. Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects. Ability to prepare clear technical documentation, including call flow diagrams and configuration records. Experience working directly with customer technical and business stakeholders. Good command of English, both written and spoken. Nice to Have Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations. Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9. Experience delivering contact center solutions in regulated environments with strict audit and change management requirements. Experience delivering multilingual contact center solutions, including English/French environments. Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

You would build and maintain Go microservices and React applications, integrating systems and improving performance and reliability for cloud-native products. | The role requires 5+ years of software development, including at least three years each with React and Go, plus cloud-platform, distributed-systems, and CI/CD experience. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across five continents and operates in 25 countries worldwide. Miratech retains over 1000 full-time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years. Job Description Miratech is looking for a skilled Full Stack Engineer with React and Golang experience to join our US healthcare client. Join a team building innovative, cloud-native applications that power next-generation conversational AI and enterprise solutions. As a Full Stack Engineer, you will develop scalable backend services, APIs, microservices, and modern web applications using Golang and React. You will work with modern cloud technologies, solve complex engineering challenges, and contribute to reliable, high-performance solutions that support evolving business needs. Responsibilities Design, develop, and maintain scalable, secure, and high-performance backend services, REST APIs, and microservices using Golang. Build responsive, reusable, and user-friendly web applications using React, and modern frontend development practices. Integrate frontend applications with backend services, third-party APIs, and enterprise systems to enable seamless data exchange and business workflows. Develop and enhance cloud-native applications and distributed systems, contributing to reliable, scalable, and efficient application architectures. Write clean, maintainable, and testable code; participate in code reviews, automated testing, debugging, and performance optimization. Support CI/CD pipelines, application deployments, monitoring, logging, and production troubleshooting to maintain application stability and reliability. Identify and resolve technical issues, optimize application performance, and contribute to continuous improvements across the development lifecycle. Work closely with product, architecture, security, and engineering teams to deliver end-to-end solutions, using approved AI-assisted development tools where appropriate to improve productivity and code quality. Qualifications 5+ years of professional software development experience. 3+ years of hands-on experience developing frontend applications using React. 3+ years of experience in Go programming, backend development, REST APIs, and microservices. Experience with cloud platforms such as Google Cloud Platform (GCP) or Azure. Hands-on experience with distributed systems, API integrations, and application design. Experience with relational or NoSQL databases, Git, CI/CD pipelines, and automated testing. Understanding of application security, performance optimization, debugging, and production support. Strong analytical, problem-solving, communication, and collaboration skills. Nice To Have Familiarity with Docker, Kubernetes, and cloud-native application architectures. Experience with event-driven architectures and messaging platforms such as Kafka. Exposure to conversational AI, chatbot applications, or AI-powered solutions. Familiarity with real-time communication, voice integrations, or telephony technologies. Experience with monitoring, logging, and observability tools. Exposure to third-party AI/ML integrations or generative AI solutions. Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

You would build and maintain Go backend services, microservices, and REST APIs, develop React applications, and help integrate and deploy cloud-native systems. | The role requires at least five years of software development experience, including three years each with React and Go, plus cloud-platform, distributed-systems, and CI/CD proficiency. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across five continents and operates in 25 countries worldwide. Miratech retains over 1000 full-time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years. Job Description Join a team building innovative, cloud-native applications that power next-generation conversational AI and enterprise solutions. As a Full Stack Engineer, you will develop scalable backend services, APIs, microservices, and modern web applications using Golang and React. You will work with modern cloud technologies, solve complex engineering challenges, and contribute to reliable, high-performance solutions that support evolving business needs. Responsibilities Design, develop, and maintain scalable, secure, and high-performance backend services, REST APIs, and microservices using Golang. Build responsive, reusable, and user-friendly web applications using React, and modern frontend development practices. Integrate frontend applications with backend services, third-party APIs, and enterprise systems to enable seamless data exchange and business workflows. Develop and enhance cloud-native applications and distributed systems, contributing to reliable, scalable, and efficient application architectures. Write clean, maintainable, and testable code; participate in code reviews, automated testing, debugging, and performance optimization. Support CI/CD pipelines, application deployments, monitoring, logging, and production troubleshooting to maintain application stability and reliability. Identify and resolve technical issues, optimize application performance, and contribute to continuous improvements across the development lifecycle. Work closely with product, architecture, security, and engineering teams to deliver end-to-end solutions, using approved AI-assisted development tools where appropriate to improve productivity and code quality. Qualifications 5+ years of professional software development experience. 3+ years of hands-on experience developing frontend applications using React. 3+ years of experience in Go programming, backend development, REST APIs, and microservices. Experience with cloud platforms such as Google Cloud Platform (GCP) or Azure. Hands-on experience with distributed systems, API integrations, and application design. Experience with relational or NoSQL databases, Git, CI/CD pipelines, and automated testing. Understanding of application security, performance optimization, debugging, and production support. Strong analytical, problem-solving, communication, and collaboration skills. Nice To Have Familiarity with Docker, Kubernetes, and cloud-native application architectures. Experience with event-driven architectures and messaging platforms such as Kafka. Exposure to conversational AI, chatbot applications, or AI-powered solutions. Familiarity with real-time communication, voice integrations, or telephony technologies. Experience with monitoring, logging, and observability tools. Exposure to third-party AI/ML integrations or generative AI solutions. Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

You would build AI platform services, APIs, microservices, integrations, and web applications while ensuring production reliability, security, and observability. | The role requires six or more years building cloud-native systems and APIs with Go, experience with GCP or Azure and CI/CD, and familiarity with React or similar frameworks. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across five continents and operates in 25 countries worldwide. Miratech retains over 1000 full-time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years. Job Description We are seeking experienced Software Engineers to support the delivery of an AI Fabric Platform, a strategic enterprise initiative focused on accelerating conversational AI capabilities across the organization. AI Fabric provides shared services for bot onboarding, conversation orchestration, intelligent routing, integrations, observability, voice infrastructure, and production readiness. The platform enables teams to rapidly build and scale conversational AI experiences while reducing duplicate development and fragmented point-to-point integrations. The ideal candidates will have strong experience building cloud-native applications, APIs, microservices, and distributed systems, along with the ability to contribute across backend platform engineering and modern web application development. Responsibilities Design and develop reusable AI Fabric platform services, APIs, microservices, and web applications. Build secure integrations, conversation orchestration, intelligent routing, and transfer capabilities. Develop and support LiveKit-based voice and real-time communication solutions. Build self-service experiences for onboarding, administration, monitoring, and platform operations. Implement reliability, observability, security, and production-readiness standards across platform services. Partner with product, architecture, security, and operations teams to deliver scalable enterprise solutions. Drive continuous improvement by applying modern engineering practices and AI tools to increase development productivity, quality, and delivery efficiency. Qualifications 6+ years of experience building cloud-native applications, APIs, microservices, and distributed systems using Go. Strong experience with GCP or Azure and modern CI/CD practices. Solid knowledge of system design, event-driven architectures, scalability, security, reliability, and observability. Experience developing modern web applications using React or similar frameworks. Experience with CloudFlare. Experience with enterprise integrations, production support, troubleshooting, and operational readiness. Experience with LiveKit, conversational AI, contact center, voice/telephony, Kafka, Databricks, or AI/ML technologies is highly desirable. Strong communication, problem-solving, and collaboration skills, with the ability to work independently and effectively use enterprise-approved AI tools. Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Configure Google CCAI IVR flows, queues, routing, and integrations, then test solutions, support customer acceptance, resolve defects, and document changes. | Requires at least five years configuring production cloud contact-center IVR and call flows, including hands-on Google CCAI experience, plus integration, testing, documentation, and stakeholder skills. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Senior CCaaS Developer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation. Responsibilities Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic. Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications. Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers. Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications. Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects. Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks. Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation. Qualifications 5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments. Practical experience with Google Cloud Contact Center AI Platform (CCAIP) Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts. Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers. Skills in developing custom integrations using platform APIs, webhooks, or SDKs. Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio. Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot. Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements. Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects. Ability to prepare clear technical documentation, including call flow diagrams and configuration records. Experience working directly with customer technical and business stakeholders. Good command of English, both written and spoken. Nice to Have Google Cloud certification or formal training in CCAI Platform. Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations. Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9. Experience delivering contact center solutions in regulated environments with strict audit and change management requirements. Experience delivering multilingual contact center solutions, including English/French environments. Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

You would build Java and Spring Boot workforce-management services and React applications, integrate enterprise systems, and support cloud deployments and production reliability. | The posting seeks 8+ years of full-stack experience, strong Java and Spring Boot, React or Angular with TypeScript, and workforce-management domain knowledge; your resume supports senior-level web, API, and systems work but does not demonstrate Java or WFM experience. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred. Responsibilities: • Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices. • Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting. • Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees. • Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards. • Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events. • Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms. • Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance. • Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency. • Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes. • Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability. • Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities. • Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions. Qualifications • 8+ years of experience in full-stack software development, including ownership of production applications. • Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management. • Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows. • Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence • Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices. • Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components. • Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms. • Experience with AWS services and Amazon Connect is preferred. • Proven experience designing REST APIs, microservices, and event-driven services in distributed environments. • Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases. • Experience developing, deploying, or supporting cloud-based and containerized applications. • Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops. Nice to have: • Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios. • Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning. • Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management. • Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies. • Exposure to workforce analytics, optimization techniques, or operational research concepts. • Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices. • Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus. Additional Information We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Build and configure Google Cloud contact center voice solutions, including IVR and call routing, and integrate them with CRM systems and test them for production readiness. | Requires at least five years building IVR and call flows on cloud CCaaS platforms, proficiency with Google CCAIP, strong documentation skills, and stakeholder collaboration. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Senior CCaaS Engineer to build and configure a client's voice contact center on Google Cloud Contact Center AI Platform (CCAIP), part of Customer Engagement Suite with Google AI. You will build DTMF IVR menus and call flows from approved business and technical specifications, test them across every path, and document them so the client's team can maintain them. This is a hands-on build-and-configure role, working embedded with the client's technical lead and contact center program team. Precision is key: in a production contact center, every IVR change is immediately visible to callers. Responsibilities: Build DTMF IVR menu trees in CCAIP using the queue hierarchy (parent, child, and leaf queues), matching the approved specification for keypad mapping and menu depth. Configure global and queue-level IVR messaging: language selection, greetings, menu readouts, invalid-selection and return-to-menu prompts, recording-permission, after-hours and overcapacity messages, using text-to-speech or recorded audio as appropriate. Configure call flows and routing: routing rules, default-queue fallbacks, queue assignment, overflow and out-of-hours handling, callbacks, and warm and cold transfers. Set up multilingual prompts and routing, and flag early where languages need professionally recorded audio. Integrate with adjacent systems as specified: CRM connectors (Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, HubSpot), virtual agent handoff to Dialogflow or Agent Studio, Agent Assist, and agent desktop configuration. Work with CCAIP APIs and SDKs where required (Manager API, Apps API, Chat Platform API and webhooks, Web SDK v3, mobile SDKs). Build and run test cases covering every menu path, DTMF option, invalid entry, after-hours and overcapacity conditions, transfer and fallback; support UAT and fix defects. Maintain traceability between each specification item and its configuration. Produce configuration documentation, call flow diagrams, and runbooks the client's administrators can operate from. Follow the client's change control, release windows, and production-promotion process. Qualifications 5+ years building and configuring IVR and call flows on a cloud CCaaS platform, with hands-on production delivery. Hands-on experience with Google Cloud Contact Center AI Platform (CCAIP), also known as Google Cloud CCaaS, Customer Engagement Suite (CES), or UJET. Strong command of DTMF IVR build: menu trees, keypad mapping, prompt sequencing, invalid-input and timeout handling. Experience configuring queues, routing rules, overflow, after-hours handling, callbacks, and transfers in a production contact center. Ability to work accurately from approved specifications and raise ambiguities early. Structured testing skills covering all paths and edge cases, not just the happy path. Clear written documentation, including call flow diagrams and configuration records. Comfortable working directly with client technical and business stakeholders. Fluent English. Nice to have: Google Cloud certification, or formal CCAI Platform / Customer Engagement Suite enablement. Experience with CCAIP APIs (Manager API, Apps API, Chat Platform API, webhooks), Web SDK v3 or mobile SDKs. Conversational AI experience: Dialogflow CX, Conversational Agents or Agent Studio, including DTMF-to-virtual-agent handoff. CRM connector configuration, particularly Salesforce, ServiceNow or Microsoft Dynamics. Experience on another major CCaaS platform: Genesys Cloud CX, Amazon Connect, NICE CXone or Five9. SIP and telephony fundamentals, SIPREC, call recording or quality management integration. Experience in regulated industries (financial services, healthcare, government). Bilingual English/French, or experience delivering multilingual IVR. Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Design and maintain cloud-native backend services and responsive web applications, build integrations, optimize databases, and support CI/CD delivery. | Requires 5+ years of full-stack development experience, strong Java and Spring Boot proficiency, modern frontend skills, and experience with microservices, REST APIs, SQL, and containerized cloud environments. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and operational business processes. You will use Java and Spring Boot to develop scalable backend services, React with TypeScript to create responsive user experiences, and Node.js where appropriate for supporting components. The role suits a hands-on engineer with strong software development fundamentals who can take features from detailed technical design through implementation, testing, deployment, and production support. Experience with Workforce Management (WFM), Customer Experience (CX), or contact center solutions is an advantage Responsibilities: Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established software engineering practices. Build modern web applications using React, TypeScript, reusable components, responsive layouts, and accessible interaction patterns. Develop and consume REST APIs using an API-first approach; maintain clear OpenAPI/Swagger contracts and error handling. Contribute to the design of modular, maintainable solutions using microservices and appropriate object-oriented and event-driven design patterns. Use Node.js where appropriate for lightweight services, backend-for-frontend components, integrations, or development tooling. Contribute to the design and optimization of PostgreSQL data models and queries with attention to integrity, performance, and audit history. Implement and support reliable integrations with internal and external systems using REST APIs, webhooks, messaging, and other appropriate integration patterns. Containerize applications and contribute to cloud-based deployment patterns, configuration management, and environment consistency. Build and maintain Jenkins-based CI/CD pipelines with automated testing, quality gates, and repeatable deployments. Instrument applications with structured logging, metrics, tracing, and actionable error reporting. Troubleshoot functional and production issues and improve application performance, resilience, scalability, and maintainability. Collaborate with Product, UX, QA, DevOps, Architecture, and other engineers through design sessions, code reviews, planning, and continuous improvement. Qualifications 5+ years of full-stack software development experience, including contribution to production applications. Hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, persistence, security, and automated testing. Frontend development experience with Angular or React, TypeScript, HTML, CSS, component-based design, state management, and modern testing practices. Familiarity with Node.js for lightweight services, integrations, build tooling, or supporting components. Experience developing REST APIs, microservices, and maintainable applications in distributed environments. Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases. Experience developing, deploying, or supporting cloud-based and containerized applications. Excellent communication skills, including the ability to produce clear technical documentation and participate in client-facing workshops. Knowledge of OAuth2, OpenID Connect, JWT, and secure API design. Experience with Kafka, RabbitMQ, or comparable messaging and event-streaming technologies. Familiarity with Kubernetes, cloud platforms, observability tooling, and secure software delivery practices. Nice to have: Experience with Workforce Management (WFM), Customer Experience (CX), contact center, or customer service solutions. Experience with AWS, Amazon Connect, FreeSWITCH, Kamailio, Twilio, or similar communication technologies. Knowledge of workforce optimization and contact center operations, including forecasting, scheduling, routing, and adherence. Experience integrating enterprise applications with CRM, HR, identity, payroll, and analytics platforms. Familiarity with AI-assisted development tools such as GitHub Copilot or Claude. Additional Information We offer: Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. ForeverRemote work culture: make the most of the flexibility that comes with remote work. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Build and maintain cloud-native backend services and React web applications, integrations, database performance, and CI/CD deployments. | Requires 5+ years of full-stack development, strong Java and Spring Boot skills, and experience with modern frontend frameworks, distributed systems, SQL, containers, and cloud deployment. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and operational business processes. You will use Java and Spring Boot to develop scalable backend services, React with TypeScript to create responsive user experiences, and Node.js where appropriate for supporting components. The role suits a hands-on engineer with strong software development fundamentals who can take features from detailed technical design through implementation, testing, deployment, and production support. Experience with Workforce Management (WFM), Customer Experience (CX), or contact center solutions is an advantage Responsibilities: Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established software engineering practices. Build modern web applications using React, TypeScript, reusable components, responsive layouts, and accessible interaction patterns. Develop and consume REST APIs using an API-first approach; maintain clear OpenAPI/Swagger contracts and error handling. Contribute to the design of modular, maintainable solutions using microservices and appropriate object-oriented and event-driven design patterns. Use Node.js where appropriate for lightweight services, backend-for-frontend components, integrations, or development tooling. Contribute to the design and optimization of PostgreSQL data models and queries with attention to integrity, performance, and audit history. Implement and support reliable integrations with internal and external systems using REST APIs, webhooks, messaging, and other appropriate integration patterns. Containerize applications and contribute to cloud-based deployment patterns, configuration management, and environment consistency. Build and maintain Jenkins-based CI/CD pipelines with automated testing, quality gates, and repeatable deployments. Instrument applications with structured logging, metrics, tracing, and actionable error reporting. Troubleshoot functional and production issues and improve application performance, resilience, scalability, and maintainability. Collaborate with Product, UX, QA, DevOps, Architecture, and other engineers through design sessions, code reviews, planning, and continuous improvement. Qualifications 5+ years of full-stack software development experience, including contribution to production applications. Hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, persistence, security, and automated testing. Frontend development experience with Angular or React, TypeScript, HTML, CSS, component-based design, state management, and modern testing practices. Familiarity with Node.js for lightweight services, integrations, build tooling, or supporting components. Experience developing REST APIs, microservices, and maintainable applications in distributed environments. Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases. Experience developing, deploying, or supporting cloud-based and containerized applications. Excellent communication skills, including the ability to produce clear technical documentation and participate in client-facing workshops. Knowledge of OAuth2, OpenID Connect, JWT, and secure API design. Experience with Kafka, RabbitMQ, or comparable messaging and event-streaming technologies. Familiarity with Kubernetes, cloud platforms, observability tooling, and secure software delivery practices. Nice to have: Experience with Workforce Management (WFM), Customer Experience (CX), contact center, or customer service solutions. Experience with AWS, Amazon Connect, FreeSWITCH, Kamailio, Twilio, or similar communication technologies. Knowledge of workforce optimization and contact center operations, including forecasting, scheduling, routing, and adherence. Experience integrating enterprise applications with CRM, HR, identity, payroll, and analytics platforms. Familiarity with AI-assisted development tools such as GitHub Copilot or Claude. Additional Information We offer: Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. ForeverRemote work culture: make the most of the flexibility that comes with remote work. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Design scalable workforce forecasting, scheduling, and real-time adherence solutions, while building frontend applications and integrating enterprise platforms. | Requires 8+ years of full-stack development, strong Java and Spring Boot skills, modern frontend experience, workforce management knowledge, and familiarity with microservices, cloud architectures, and relational databases. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred. Responsibilities: Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices. Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting. Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees. Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards. Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events. Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms. Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance. Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency. Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes. Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability. Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities. Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions. Qualifications 8+ years of experience in full-stack software development, including ownership of production applications. Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management. Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows. Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices. Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components. Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms. Experience with AWS services and Amazon Connect is preferred. Proven experience designing REST APIs, microservices, and event-driven services in distributed environments. Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases. Experience developing, deploying, or supporting cloud-based and containerized applications. Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops. Nice to have: Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios. Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning. Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management. Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies. Exposure to workforce analytics, optimization techniques, or operational research concepts. Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices. Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus. Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Lead architecture and technical design for cloud-native contact-center capabilities, set engineering standards and roadmaps, and resolve delivery issues with cross-functional teams. | Requires 8+ years of software engineering experience, deep Java and Spring Boot expertise, React, real-time communications infrastructure, API-first and event-driven design, and contact-center platform experience. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot, React, TypeScript, API-first design, event-driven architecture, and cloud-native practices while remaining directly involved in critical engineering work. The role includes designing, developing voice infrastructure, digital-channel and messaging applications, and intelligent routing capabilities using technologies such as FreeSWITCH, Kamailio, and Twilio or comparable communications platforms. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions. Responsibilities: Lead solution architecture and detailed technical design for scalable, secure, and highly available CX and contact center capabilities. Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations. Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript. Define API-first and event-driven strategies, including domain boundaries, contracts, event schemas, versioning, resilience, and data ownership. Design integrations across voice infrastructure, digital channels, messaging applications, routing engines, contact center platforms, CRM, WFM, identity, knowledge, recording, analytics, and enterprise applications. Design and evolve carrier-grade voice and communications capabilities using FreeSWITCH, Kamailio, SIP, WebRTC, and Twilio or comparable CPaaS platforms. Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps. Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability. Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost. Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance. Lead technical discovery, proof-of-concept work, platform assessments, modernization planning, and production-readiness reviews. Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues. Qualifications 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications. Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering. Strong expertise in Angular or React and TypeScript, with the ability to guide frontend architecture and engineering practices. Practical familiarity with Node.js for services, integrations, tooling, or server-side frontend patterns. Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, FreeSWITCH, Kamailio, session control, media handling, and telephony troubleshooting. Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering. Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design. Experience with AWS services and Amazon Connect is preferred. Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement. Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops. Nice to have: Experience designing digital-channel and messaging applications across SMS, chat, WhatsApp, social messaging, email, or comparable channels. Experience designing routing engines for voice and digital interactions, including skills, priorities, queues, capacity, overflow, and fallback logic. Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms. Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc. Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture. Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus. Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Build Java-based workforce planning services and React/TypeScript applications, integrating operational systems and supporting scalable, reliable deployments. | Requires 8+ years of full-stack experience, strong Java and Spring Boot expertise, and workforce-management domain knowledge; React or Angular, TypeScript, APIs, SQL, and cloud experience are also important. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred. Responsibilities: • Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices. • Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting. • Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees. • Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards. • Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events. • Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms. • Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance. • Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency. • Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes. • Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability. • Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities. • Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions. Qualifications • 8+ years of experience in full-stack software development, including ownership of production applications. • Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management. • Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows. • Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence • Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices. • Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components. • Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms. • Experience with AWS services and Amazon Connect is preferred. • Proven experience designing REST APIs, microservices, and event-driven services in distributed environments. • Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases. • Experience developing, deploying, or supporting cloud-based and containerized applications. • Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops. Nice to have: • Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios. • Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning. • Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management. • Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies. • Exposure to workforce analytics, optimization techniques, or operational research concepts. • Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices. • Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus. Additional Information We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Lead compliance and security workstream for telecom transformation, managing audit readiness and remediation activities. | 7+ years project management in compliance/security, proficiency with SOC 2, ISO 27001, GDPR audits, strong stakeholder coordination. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The role is responsible for managing the Compliance and Security workstream within a complex telecom transformation program. The Project Manager will coordinate SOC 2, ISO/IEC 27001, GDPR, and related security readiness activities across Compliance, Security, IT, Engineering, Network Operations, Architecture, and delivery teams. The position focuses on translating compliance objectives, audit timelines, evidence requirements, control gaps, and remediation actions into a structured execution plan with clear owners, milestones, dependencies, risks, and decision points. Responsibilities: Build and maintain the Compliance and Security workstream plan, including milestones, deliverables, owners, dependencies, risks, assumptions, and acceptance criteria. Coordinate SOC 2, ISO/IEC 27001, GDPR, and related audit-readiness activities across business and technical stakeholders. Maintain the compliance task registry, ensuring tasks are prioritized, assigned, tracked, and reported. Drive evidence-readiness activities, including evidence requests, collection tracking, gap follow-up, and control-owner alignment. Support mapping of policies, procedures, and operational practices against relevant compliance and security control requirements. Track gaps between documented processes and actual operational execution, especially where evidence is missing or incomplete. Coordinate remediation planning across Change Management, Incident Management, Access Management, Vulnerability Management, Asset Management, Logging and Monitoring, Backup and Restore, Business Continuity, Disaster Recovery, and security architecture. Facilitate workshops, control reviews, evidence sessions, and stakeholder checkpoints. Maintain RAID logs, decision logs, evidence trackers, issue registers, and executive-ready status updates. Escalate audit-readiness risks, missing ownership, access blockers, evidence gaps, and scope ambiguities. Coordinate with adjacent program streams, including network transformation, ITSM, tooling, architecture governance, change governance, and program management. Support Change Request preparation where Compliance and Security scope extends beyond the approved program baseline. Qualifications 7+ years of project or program management experience in compliance, security, IT governance, infrastructure, telecom, cloud, or enterprise technology environments. Experience managing SOC 2, ISO/IEC 27001, GDPR, or comparable audit-readiness and control remediation initiatives. Practical understanding of security controls, evidence collection, audit preparation, control ownership, and remediation tracking. Experience coordinating cross-functional teams across Security, Compliance, IT, Engineering, Network Operations, Architecture, and business stakeholders. Ability to structure delivery where scope, documentation, ownership, and operational reality are incomplete or evolving. Strong experience with RAID management, executive reporting, stakeholder coordination, and dependency management. Familiarity with Jira, Confluence, ServiceNow, SharePoint, Microsoft Project, Smartsheet, Azure DevOps, GRC platforms, or similar tools. Strong communication skills, with the ability to clarify ownership, challenge assumptions, and drive closure. Relevant certifications such as PMP, PRINCE2, Agile, CISA, CISM, CRISC, CISSP, ISO 27001 Lead Implementer, or ISO 27001 Lead Auditor are desirable. Nice to have: Experience coordinating evidence across fragmented platforms, acquired entities, or distributed operational teams. Understanding of ITSM, CMDB, observability, security architecture, and operational governance. What Success Looks Like: Compliance and Security scope is structured into a clear delivery plan with owners, dates, evidence needs, and acceptance criteria. SOC 2, ISO/IEC 27001, GDPR, and related control activities are actively tracked and reported. Evidence collection starts early enough to support audit timelines. Gaps between documented processes and actual execution are visible, prioritized, and addressed. Control owners understand what evidence is required and when it is due. Risks, blockers, missing ownership, and scope changes are escalated early. Compliance and Security activities remain aligned with adjacent program streams and governance forums. Scope expansion is identified and routed through the appropriate Change Request process. The program receives a practical, evidence-backed audit-readiness path rather than a documentation-only view. Completed improvements transition into sustainable operational routines with clear ownership and repeatable evidence collection Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.