Miratech

Designing, developing, and maintaining backend systems and APIs, with some frontend work, primarily in cloud environments. | Extensive experience in backend development, AWS cloud services, RESTful APIs, and databases, with a senior-level experience of 10+ years. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.  Job Description We are seeking a highly skilled Senior Software Engineer with deep expertise in Backend Development and AWS to design, build, and optimize cloud-native applications. This role requires strong proficiency in backend engineering, distributed systems, and AWS cloud services while collaborating closely with cross-functional engineering, DevOps, and product teams. The Senior Software Engineer will contribute to the architecture, development, deployment, and maintenance of backend systems, ensuring scalability, performance, and security across production environments. Responsibilities • Design, develop, and maintain RESTful APIs and microservices using Python • Architect secure, scalable, and high-performance backend applications • Integrate backend services with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, and DynamoDB • Write clean, efficient, testable code following best practices for performance, maintainability, and security • Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM • Implement and maintain CI/CD pipelines using GitHub Actions, GitLab CI, or AWS CodePipeline • Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and similar AWS tools • Collaborate on infrastructure automation using CloudFormation, Terraform, or similar IaC tools • Support Amazon Connect setups including contact flows, routing profiles, and queue configurations • Integrate Connect solutions with AWS services like Lex, Polly, and Lambda • Assist in migration projects from legacy contact center platforms to Amazon Connect • Contribute to frontend work (React/Angular/Vue) when needed and ensure smooth integration with backend APIs Qualifications • 10+ years of proven experience in backend development and cloud-based application engineering. • Strong proficiency in Node.js, Python, C#, and Java. • Deep experience designing and implementing RESTful APIs and microservices. • Hands-on experience with SQL and NoSQL databases. • Strong understanding of authentication, authorization, and security best practices. • Extensive experience with AWS services including EC2, Lambda, S3, IAM, RDS, DynamoDB, and VPC. • Proficiency in CI/CD pipeline setup and maintenance. • Experience with CloudFormation, Terraform, or Ansible for infrastructure as code. • Understanding of networking and cloud security best practices. • Knowledge of telephony concepts, SIP trunking, and Amazon Connect integrations. • Experience with Amazon Connect APIs, SDKs, reporting, analytics, and call-flow troubleshooting. Nice to have: • Advanced experience configuring Amazon Connect contact centers, routing, queues, and complex contact flows. • Basic proficiency in frontend development (JavaScript, HTML5, CSS3). • Familiarity with React, Angular, or Vue.js frameworks. • Understanding of responsive UI/UX design principles. • AWS certifications (Cloud Practitioner, Developer Associate, Solutions Architect Associate). We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.

Lead the migration and innovation of contact center technologies, implementing AI-driven solutions to enhance customer experience and operational efficiency. | Experience with CCaaS platforms like Google CCAI, Amazon Connect, Genesys Cloud, or NICE CXone, and expertise in AI/ML applications in contact centers, preferably in healthcare or insurance. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider’s contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Travel to United States is required for the role, candidate with previous or current US visa would be preferrable. Responsibilities: • Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** • Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. • Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. • Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. • Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. • Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. • Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications • 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). • Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). • Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). • Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. • Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. • Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: • Certifications in AWS Connect, Google CCAI, or CCaaS platforms. • Background in healthcare/insurance compliance (HIPAA, PCI). • Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Maintain and enhance C#/.NET systems, resolve production issues, participate in code reviews, collaborate with teams, and assist with frontend tasks. | 1+ year experience with C#/.NET, basic OOP knowledge, familiarity with relational databases, eagerness to learn, and ability to overlap with US PST timezone. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Junior FullStack .NET Engineer with a solid foundation in C# and .NET to join our engineering team. In this role, you will work closely with senior engineers to maintain and enhance existing systems, investigate escalations, and contribute to modernization efforts. This is a great opportunity to build your skills in a supportive environment, learn from experienced teammates, and gain exposure to cloud technologies and modern development practices. While your focus will be on backend development, basic frontend experience (React or JavaScript) is a plus and will help you contribute to newer UI components of the platform. Responsibilities • Support the maintenance and enhancement of systems developed in C# and .NET. • Work with the team to investigate and resolve production issues and customer escalations. • Participate in code reviews and follow best practices for writing clean, maintainable code. • Collaborate with product managers, QA, and engineers to deliver solutions. • Learn and contribute to modernization efforts, including deployment processes and automation. • Assist with small frontend tasks when needed. Qualifications • 1+ year of hands-on experience with C# / .NET Core / .NET Framework. • Basic understanding of object-oriented programming and software development principles. • Familiarity with relational databases (SQL Server or similar) and writing basic queries. • Eagerness to learn and grow within a collaborative engineering team. • Ability to work with at least a 4-hour overlap with the US (PST) Time zone Nice-to-Have: • Basic knowledge of frontend development (JavaScript, React, Angular, or Vue.js). • Exposure to CI/CD pipelines and version control (Git). • Familiarity with cloud platforms (AWS, Azure, GCP). • Interest in infrastructure automation and containerization (Terraform, Docker). We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Design and deploy end-to-end Amazon Connect cloud contact center solutions integrated with AWS services and CRM systems to improve customer experience. | 10+ years architecting CX/contact center solutions, 2+ years hands-on Amazon Connect implementation, AWS ecosystem expertise, and preferably AWS certification. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.  Job Description We seek an experienced Solutions Architect to transform customer experiences by designing and deploying cutting-edge, cloud-based contact center solutions. The primary purpose of this role is to serve as our expert in architecting end-to-end customer experience (CX) solutions powered by Amazon Connect. You will be responsible for integrating Amazon Connect with the broader AWS ecosystem and third-party technologies to create seamless, scalable, and intelligent contact center operations that deliver measurable business value. Responsibilities: • Serve as the subject matter expert on Amazon Connect, working with enterprise clients to understand their challenges and goals, and then develop customized solution proposals that clearly articulate the benefits and technical approach. • Analyze complex business requirements and design comprehensive technical architectures that integrate Amazon Connect with CRM systems (e.g., Salesforce, Service Cloud), AWS services (Lambda, Lex, DynamoDB), and other customer experience tools. • Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of Amazon Connect solutions. • Develop complete solution designs covering Amazon Connect architecture, contact flows, data integration plans, and security considerations to guide successful deployments. • Support sales teams by answering deep technical questions, proposing innovative solutions built on Amazon Connect to client challenges, and enhancing our technical proposals. • Stay updated on Amazon Connect and AWS service innovations, working with our partners to incorporate new features like AWS AI services, Wisdom, and Voice ID into our solutions. • Perform other duties as may be required consistent with the purpose of this role. Qualifications • 10+ years of experience architecting or selling products and services within CX/Contact Center ecosystems. • 2+ years of hands-on professional services experience designing and implementing CCaaS solutions, with a strong emphasis on Amazon Connect. • Proven expertise in integrating Amazon Connect with key technologies such as CRM platforms (e.g., Salesforce), WFM, and speech analytics. • In-depth, hands-on experience with the AWS ecosystem (e.g., Lambda, S3, DynamoDB, Lex) is required; AWS Certification (e.g., Solutions Architect Associate) is highly preferred. • Strong understanding of Customer Experience transformation initiatives, including the design and implementation of BOTs and AI solutions within Amazon Connect. • Strong communication and organizational skills, with the ability to present architectural concepts clearly to both clients and internal teams, manage multiple priorities effectively, and work independently. We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.