Miratech

Support and maintain AWS-based CCaaS environments ensuring high availability and system reliability through monitoring and troubleshooting. | 4+ years IT experience focused on CCaaS, 2+ years with Splunk and CloudWatch, proficiency in AWS Lambda, Amazon Connect, and scripting in Python or JavaScript. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The Amazon Connect Support Engineer is responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix. The ideal candidate brings strong experience in contact center operations along with hands-on expertise in AWS services including Lambda, ALBs, Amazon Connect, and CloudWatch. Proficiency in scripting languages such as Python, Perl, or PowerShell is required to support automation and operational efficiency. Strong analytical and problem-solving skills are essential for success in this role. The role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment. Responsibilities Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence. Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability. Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities. Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions. Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform. Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility. Qualifications 4+ years of overall IT experience with strong exposure to CCaaS environments. Solid experience in contact center observability, monitoring, and troubleshooting of production systems. 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch. Practical AWS cloud experience, including Lambda, Amazon Connect, Application Load Balancers (ALBs). Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency. Excellent communication and teamwork skills with the ability to collaborate across technical teams. Nice To Have Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms Experience with monitoring and observability tools such as Zabbix We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. *Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.

Design, develop, and maintain cloud-based IVR applications integrating with internal services and collaborate to improve customer experience. | 7+ years software development with Java EE, Spring Boot, AWS, OOP design patterns, and SQL experience. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The Senior Java IVR Application Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels. In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers. Responsibilities: Design, develop, and maintain IVR applications based on business and technical requirements Integrate IVR solutions with key internal services Monitor IVR systems and implement operational improvements to enhance customer experience Troubleshoot and resolve issues within the voice contact center and IVR environments Collaborate with project managers to ensure the timely and high-quality delivery of solutions Work independently while supporting a regional business unit aligned with global objectives Participate in forward-looking initiatives to improve call steering and IVR architecture Communicate technical concepts clearly to both technical and non-technical stakeholders Qualifications 7+ years of software development experience Proficiency in Java EE and Spring Boot / Spring Core Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns Hands-on experience with cloud platform engineering, preferably AWS Experience working with SQL for application configuration and data-driven logic Strong troubleshooting and analytical skills Effective communication and presentation skills Ability to work independently in a fast-paced, global environment Nice to have Hands-on experience developing IVR applications Understanding of IVR platforms and voice contact center systems Experience with speech standards (VoiceXML, SRGS, MRCP, CCXML) Additional Information We offer: Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. ForeverRemote work culture: make the most of the flexibility that comes with remote work. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Manage compliance and security workstream for telecom transformation, coordinating audit readiness and remediation. | 7+ years project management in compliance/security with audit readiness and cross-team coordination. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The role is responsible for managing the Compliance and Security workstream within a complex telecom transformation program. The Project Manager will coordinate SOC 2, ISO/IEC 27001, GDPR, and related security readiness activities across Compliance, Security, IT, Engineering, Network Operations, Architecture, and delivery teams. The position focuses on translating compliance objectives, audit timelines, evidence requirements, control gaps, and remediation actions into a structured execution plan with clear owners, milestones, dependencies, risks, and decision points. Responsibilities: Build and maintain the Compliance and Security workstream plan, including milestones, deliverables, owners, dependencies, risks, assumptions, and acceptance criteria. Coordinate SOC 2, ISO/IEC 27001, GDPR, and related audit-readiness activities across business and technical stakeholders. Maintain the compliance task registry, ensuring tasks are prioritized, assigned, tracked, and reported. Drive evidence-readiness activities, including evidence requests, collection tracking, gap follow-up, and control-owner alignment. Support mapping of policies, procedures, and operational practices against relevant compliance and security control requirements. Track gaps between documented processes and actual operational execution, especially where evidence is missing or incomplete. Coordinate remediation planning across Change Management, Incident Management, Access Management, Vulnerability Management, Asset Management, Logging and Monitoring, Backup and Restore, Business Continuity, Disaster Recovery, and security architecture. Facilitate workshops, control reviews, evidence sessions, and stakeholder checkpoints. Maintain RAID logs, decision logs, evidence trackers, issue registers, and executive-ready status updates. Escalate audit-readiness risks, missing ownership, access blockers, evidence gaps, and scope ambiguities. Coordinate with adjacent program streams, including network transformation, ITSM, tooling, architecture governance, change governance, and program management. Support Change Request preparation where Compliance and Security scope extends beyond the approved program baseline. Qualifications 7+ years of project or program management experience in compliance, security, IT governance, infrastructure, telecom, cloud, or enterprise technology environments. Experience managing SOC 2, ISO/IEC 27001, GDPR, or comparable audit-readiness and control remediation initiatives. Practical understanding of security controls, evidence collection, audit preparation, control ownership, and remediation tracking. Experience coordinating cross-functional teams across Security, Compliance, IT, Engineering, Network Operations, Architecture, and business stakeholders. Ability to structure delivery where scope, documentation, ownership, and operational reality are incomplete or evolving. Strong experience with RAID management, executive reporting, stakeholder coordination, and dependency management. Familiarity with Jira, Confluence, ServiceNow, SharePoint, Microsoft Project, Smartsheet, Azure DevOps, GRC platforms, or similar tools. Strong communication skills, with the ability to clarify ownership, challenge assumptions, and drive closure. Relevant certifications such as PMP, PRINCE2, Agile, CISA, CISM, CRISC, CISSP, ISO 27001 Lead Implementer, or ISO 27001 Lead Auditor are desirable. Nice to have: Experience coordinating evidence across fragmented platforms, acquired entities, or distributed operational teams. Understanding of ITSM, CMDB, observability, security architecture, and operational governance. What Success Looks Like: Compliance and Security scope is structured into a clear delivery plan with owners, dates, evidence needs, and acceptance criteria. SOC 2, ISO/IEC 27001, GDPR, and related control activities are actively tracked and reported. Evidence collection starts early enough to support audit timelines. Gaps between documented processes and actual execution are visible, prioritized, and addressed. Control owners understand what evidence is required and when it is due. Risks, blockers, missing ownership, and scope changes are escalated early. Compliance and Security activities remain aligned with adjacent program streams and governance forums. Scope expansion is identified and routed through the appropriate Change Request process. The program receives a practical, evidence-backed audit-readiness path rather than a documentation-only view. Completed improvements transition into sustainable operational routines with clear ownership and repeatable evidence collection Additional Information We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Lead Miratech's AWS ecosystem strategy and go-to-market execution to drive partner revenue and pipeline growth. | 10+ years in alliances, hyperscaler ecosystems, cloud partnerships, strategic sales, or technology consulting with proven AWS ecosystem success. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for an accomplished Director of AWS Alliance and GTM to join our team and lead strategic partnership initiatives. The purpose of this role is to own Miratech’s AWS ecosystem strategy and overall go-to-market execution. In this highly visible role, you will drive co-sell engagement, design AWS-aligned go-to-market campaigns, accelerate the pipeline, and lead commercialization strategies for AWS-based solutions. You will collaborate closely with AWS field teams, internal sales stakeholders, and enterprise customers to grow joint revenue and establish Miratech as a preferred AWS partner. Success in this position requires visionary leadership, strong operational discipline, and the ability to influence at multiple organizational levels across both companies. Responsibilities: • Own Miratech’s AWS ecosystem strategy and overall go-to-market execution, ensuring alignment with organizational objectives. • Drive AWS partner-sourced and partner-influenced revenue through co-sell engagement and marketplace commercialization strategies. • Lead development and execution of joint GTM campaigns targeting enterprise accounts for AWS-based CX, AI, and cloud transformation services. • Build repeatable AWS-aligned sales motions, solution plays, and prospecting campaigns to accelerate pipeline creation and revenue growth. • Position Miratech as a preferred partner within AWS ecosystem-led opportunities by leveraging our engineering and managed services capabilities. • Enable internal teams and AWS stakeholders with field-ready messaging, commercialization strategies, and campaign assets to facilitate growth. • Perform other duties as may be required consistent with the purpose of this role. Qualifications • 10+ years of experience within alliances, hyperscaler ecosystems, cloud partnerships, strategic sales, enterprise GTM leadership, or technology consulting organizations. • Proven track record of building and generating partner-influenced or partner-originated pipeline within the AWS ecosystem. • Demonstrated ability to create pipeline momentum through co-sell motions, executive engagement, field seller relationships, ecosystem positioning, and enterprise account development. • Strong understanding of Amazon Connect, AWS AI/ML services, cloud modernization, and CX transformation. • Experience in commercializing service offerings and building AWS-aligned GTM campaigns. • Strong executive communication and relationship management skills. • Ability to operate independently and build momentum in ambiguous or early-stage growth environments without requiring highly structured oversight. Additional Information We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Maintain and enhance C#/.NET systems, resolve production issues, participate in code reviews, collaborate with teams, and assist with frontend tasks. | 1+ year experience with C#/.NET, basic OOP knowledge, familiarity with relational databases, eagerness to learn, and ability to overlap with US PST timezone. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Junior FullStack .NET Engineer with a solid foundation in C# and .NET to join our engineering team. In this role, you will work closely with senior engineers to maintain and enhance existing systems, investigate escalations, and contribute to modernization efforts. This is a great opportunity to build your skills in a supportive environment, learn from experienced teammates, and gain exposure to cloud technologies and modern development practices. While your focus will be on backend development, basic frontend experience (React or JavaScript) is a plus and will help you contribute to newer UI components of the platform. Responsibilities • Support the maintenance and enhancement of systems developed in C# and .NET. • Work with the team to investigate and resolve production issues and customer escalations. • Participate in code reviews and follow best practices for writing clean, maintainable code. • Collaborate with product managers, QA, and engineers to deliver solutions. • Learn and contribute to modernization efforts, including deployment processes and automation. • Assist with small frontend tasks when needed. Qualifications • 1+ year of hands-on experience with C# / .NET Core / .NET Framework. • Basic understanding of object-oriented programming and software development principles. • Familiarity with relational databases (SQL Server or similar) and writing basic queries. • Eagerness to learn and grow within a collaborative engineering team. • Ability to work with at least a 4-hour overlap with the US (PST) Time zone Nice-to-Have: • Basic knowledge of frontend development (JavaScript, React, Angular, or Vue.js). • Exposure to CI/CD pipelines and version control (Git). • Familiarity with cloud platforms (AWS, Azure, GCP). • Interest in infrastructure automation and containerization (Terraform, Docker). We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Design and deploy end-to-end Amazon Connect cloud contact center solutions integrated with AWS services and CRM systems to improve customer experience. | 10+ years architecting CX/contact center solutions, 2+ years hands-on Amazon Connect implementation, AWS ecosystem expertise, and preferably AWS certification. | Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.  Job Description We seek an experienced Solutions Architect to transform customer experiences by designing and deploying cutting-edge, cloud-based contact center solutions. The primary purpose of this role is to serve as our expert in architecting end-to-end customer experience (CX) solutions powered by Amazon Connect. You will be responsible for integrating Amazon Connect with the broader AWS ecosystem and third-party technologies to create seamless, scalable, and intelligent contact center operations that deliver measurable business value. Responsibilities: • Serve as the subject matter expert on Amazon Connect, working with enterprise clients to understand their challenges and goals, and then develop customized solution proposals that clearly articulate the benefits and technical approach. • Analyze complex business requirements and design comprehensive technical architectures that integrate Amazon Connect with CRM systems (e.g., Salesforce, Service Cloud), AWS services (Lambda, Lex, DynamoDB), and other customer experience tools. • Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of Amazon Connect solutions. • Develop complete solution designs covering Amazon Connect architecture, contact flows, data integration plans, and security considerations to guide successful deployments. • Support sales teams by answering deep technical questions, proposing innovative solutions built on Amazon Connect to client challenges, and enhancing our technical proposals. • Stay updated on Amazon Connect and AWS service innovations, working with our partners to incorporate new features like AWS AI services, Wisdom, and Voice ID into our solutions. • Perform other duties as may be required consistent with the purpose of this role. Qualifications • 10+ years of experience architecting or selling products and services within CX/Contact Center ecosystems. • 2+ years of hands-on professional services experience designing and implementing CCaaS solutions, with a strong emphasis on Amazon Connect. • Proven expertise in integrating Amazon Connect with key technologies such as CRM platforms (e.g., Salesforce), WFM, and speech analytics. • In-depth, hands-on experience with the AWS ecosystem (e.g., Lambda, S3, DynamoDB, Lex) is required; AWS Certification (e.g., Solutions Architect Associate) is highly preferred. • Strong understanding of Customer Experience transformation initiatives, including the design and implementation of BOTs and AI solutions within Amazon Connect. • Strong communication and organizational skills, with the ability to present architectural concepts clearly to both clients and internal teams, manage multiple priorities effectively, and work independently. We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.