Mindoula Health

Provide virtual care management and crisis intervention for individuals affected by suicide ideation and attempts, coordinating healthcare and community resources. | Bachelor's in behavioral health discipline, 2+ years experience in related role with at-risk populations, and crisis intervention certification required. | Join Our Team at Mindoula Health! Position: Care Manager, Suicide Prevention Program Location: Las Vegas, Nevada Type: Full-Time Compensation: $20.67 - $23.08 per hour Schedule: Full-time position with working hours from 11:00 AM to 7:30 PM Pacific Standard Time, Monday through Friday. Mindoula Health is committed to transforming the healthcare experience, and we’re looking for experienced Care Managers to join our Suicide Prevention Program. As part of our rapidly expanding team, you’ll play a crucial role in providing virtual support to individuals and families affected by suicide ideation and attempts. If you’re looking to make a meaningful impact, work in a collaborative environment, and help individuals navigate complex challenges, this is the role for you! What You'll Do: As a Care Manager in the Suicide Prevention Program, your role will be integral to improving the lives of individuals and their families who have experienced suicidal ideation and/or attempts. You'll provide access to appropriate healthcare and community services, while supporting members in managing their health and well-being. Member Engagement: Assist with outreach, engagement, and continuous support for a cohort of members, providing regular check-ins and personalized care. Care Coordination: Develop and coordinate community resources to address medical, behavioral, violence prevention, and social service needs. Crisis Management: Assess risk, perform crisis interventions, and ensure safety through tailored safety plans. Service Plan Development: Collaborate with members to assess care options and develop and update service plans, including leveraging benefits and community resources. Education & Advocacy: Educate members about mental and physical health, abuse prevention, medication, and available resources. Serve as an advocate between members, families, and providers. Appointment Scheduling: Assist in scheduling appointments and follow-ups, ensuring members attend their sessions and appointments. Documentation & Reporting: Maintain accurate and up-to-date records of all case management activities, documenting case notes in a professional, timely manner. Ideal Candidate: We’re looking for a compassionate, detail-oriented Care Manager with a passion for helping others. If you’re experienced in behavioral health or crisis intervention and have a strong understanding of mental health, substance use, and social service resources, you’ll thrive in this role. Education & Experience Requirements: Required: Bachelor’s degree in psychology, social work, or another applicable behavioral health discipline from an accredited institution. Preferred: Master’s degree in a related field. Experience: At least 2 years of experience in a related role, preferably working with at-risk adolescents and young adults. Crisis Training: Crisis intervention training or similar certification is required. Skills: Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, interpersonal violence, and social issues. Why Mindoula? Comprehensive Benefits Package: Medical, dental, and vision insurance, supplemental life insurance, short-term and long-term disability insurance, 401(k) with company match. Generous Time Off: 3 weeks of paid vacation, 4 mental wellness days, and 11 holidays each year. Parental Leave: 8 weeks of paid parental leave. Personal Development: $500 annual reimbursement for professional development. Flexible Schedule: Work remotely while maintaining a balance between work and life. Ready to make a difference? Apply today and help us transform healthcare for individuals and families affected by suicide ideation and attempts!

Provide case management services including outreach, service planning, coordination of community resources, advocacy, and reporting to support members' behavioral and medical health needs. | Bachelor's degree in nursing, social work, or related field, experience or certification in case management or community health, knowledge of social determinants of health and behavioral health, and ability to travel locally up to 50%. | Our team is seeking a Case Manager to work with us in Bloomington, Indiana, and surrounding cities. Case Managers are one of Mindoula's key front-line roles in delivering our Population Health Program. Our Case Manager works closely with Mindoula's members in the community to understand their behavioral and medical health conditions, as well as their social determinants of health needs, and help our members achieve better health outcomes. What is IVRP? Coordinated supportive services to participants who have experienced acts of interpersonal violence. The program consists of a highly individualized series of violence- and safety-related, social determinants of health-focused, and cost-reducing interventions. How you'll contribute: • Conduct meaningful outreach, provide education, and drive member enrollment • In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps • Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes • Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health • Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member • Schedule appointments, build accountability, and follow-up services for members • Elevate critical incidents and information regarding any quality-of-care concerns • Report hospital diversions, productivity, and other outcomes weekly • Prepare and maintain all required records, reports, consents, and members' diagnostic records Education & Experience: • Bachelor's Degree required in nursing, social work, or other health and human services discipline • Completion of supervised fieldwork and experience in case management, health, or behavioral health preferred • Experience as a Certified Case Manager (CCM), Community Health Worker (CHW) or Peer Support Specialist (PSS), or Accredited Case Manager (ACM) preferred • Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, violence, and social issues is required Travel: • This position requires up to 50% travel (locally) and, therefore, requires the employee has reliable transportation Compensation: • The compensation range is between $20.67 to $23.08 hourly based on education and experience. What we offer: • Insurance: Medical, dental, and vision insurance for you and dependents, 401K • Time Off: 11 Holidays and 15 Vacation days, 4 Wellness days • Wellbeing: Employee Assistance Program and Wellness programs are available to you and dependents • Freedom: Design your own workday - we've been remote-first from our founding • Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies)

Provide virtual and in-person support to individuals and families affected by suicide ideation and attempts through member engagement, care coordination, crisis management, and education. | Bachelor’s degree in behavioral health discipline, 2+ years experience with at-risk youth, crisis intervention training, and knowledge of mental health and social service resources. | Join Our Team at Mindoula Health! Position: Care Manager, Suicide Prevention Program Location: Anywhere in Louisiana Type: Full-Time Compensation: $20.67 - $23.08 per hour. Compensation is based on education and years of relevant experience. Schedule: Full-time position with working hours from 11:00 AM to 7:30 PM Central Time, Monday through Friday. This role requires availability for 20% of shifts on weekends and evenings. Mindoula Health is committed to transforming the healthcare experience, and we’re looking for experienced Care Managers to join our Teen Suicide Prevention Program in Louisiana. As part of our rapidly expanding team, you’ll play a crucial role in providing virtual and in-person support to individuals and families affected by suicide ideation and attempts. If you’re looking to make a meaningful impact, work in a collaborative environment, and help individuals navigate complex challenges, this is the role for you! What You'll Do: As a Care Manager in the Suicide Prevention Program, your role will be integral to improving the lives of individuals and their families who have experienced suicidal ideation and/or attempts. You'll provide access to appropriate healthcare and community services, while supporting members in managing their health and well-being. Member Engagement: Assist with outreach, engagement, and continuous support for a cohort of members, providing regular check-ins and personalized care. Care Coordination: Develop and coordinate community resources to address medical, behavioral, violence prevention, and social service needs. Crisis Management: Assess risk, perform crisis interventions, and ensure safety through tailored safety plans. Service Plan Development: Collaborate with members to assess care options and develop and update service plans, including leveraging benefits and community resources. Education & Advocacy: Educate members about mental and physical health, abuse prevention, medication, and available resources. Serve as an advocate between members, families, and providers. Appointment Scheduling: Assist in scheduling appointments and follow-ups, ensuring members attend their sessions and appointments. Documentation & Reporting: Maintain accurate and up-to-date records of all case management activities, documenting case notes in a professional, timely manner. Ideal Candidate: We’re looking for a compassionate, detail-oriented Care Manager with a passion for helping others. If you’re experienced in behavioral health or crisis intervention and have a strong understanding of mental health, substance use, and social service resources, you’ll thrive in this role. Education & Experience Requirements: Required: Bachelor’s degree in psychology, social work, or another applicable behavioral health discipline from an accredited institution. Preferred: Master’s degree in a related field. Experience: At least 2 years of experience in a related role, preferably working with at-risk adolescents and young adults. Crisis Training: Crisis intervention training or similar certification is required. Skills: Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, interpersonal violence, suicide ideation and social issues. Why Mindoula? Comprehensive Benefits Package: Medical, dental, and vision insurance, supplemental life insurance, short-term and long-term disability insurance, 401(k) with company match. Generous Time Off: 3 weeks of paid vacation, 4 mental wellness days, and 11 holidays each year. Parental Leave: 8 weeks of paid parental leave. Personal Development: $500 annual reimbursement for professional development. Flexible Schedule: Work remotely while maintaining a balance between work and life. Ready to make a difference? Apply today and help us transform healthcare for individuals and families affected by suicide ideation and attempts!

Provide outreach, risk assessment, crisis intervention, care coordination, and advocacy for members in a suicide prevention program. | Bachelor's degree in behavioral health discipline, 2+ years related experience, knowledge of mental health and social issues, crisis intervention training, and Texas residency with local travel. | We are seeking a Care Manager based in Texas - preferably in Houston, San Antonio or Austin or its surrounding cities to work with our Suicide Prevention Program. This position requires some local travel as needed, therefore requires residence in Texas. Reliable transportation is required. Mindoula's teams of care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula is expanding rapidly across multiple business lines in multiple states and we are seeking an experienced Care Managers for the Suicide Prevention Program. Mindoula provides virtual and in-person support to members and members' families who have experienced suicide ideation and/or attempts. Our Care Managers work to improve their lives and the lives of their families by providing access to appropriate healthcare and community services. Details: Full-time position. Hours are 11:00 am to 7:30 pm Central Time. Comprehensive Benefits Package includes: • Medical, Dental and Vision Insurance • Supplemental Life Insurance • Short Term and Long Term Insurance paid by Mindoula • 401k, with a company match • 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays • Parental Leave: 8 weeks of paid parental leave • Personal Development Program: $500 credit reimbursement per calendar year How will you contribute: • Assist with initial outreach and engagement to a cohort of members • Continuous outreach and engagement to members on a regular basis • Develop and coordinate community resources with emphasis on medical, behavioral, violence prevention, and social services. • Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within the member's safety plan and perform crisis intervention that ensures the safety of all members. • Assess a myriad of options for care including the use of benefits and community resources to develop and update the service plan • Guide and educate members in the development of coping skills and/or strategies for managing problems and triggers. • Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources. • Facilitate the scheduling of appointments and follow-up service as well as provider appointments to conduct assessments or face-to-face visits in the community as needed. • Act as a liaison and member advocate between the member/family, physician, and facilities/agencies. • Remind members, as needed, of upcoming appointments and/or missed appointments. • Interact continuously with members, family, physician(s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources. • Report critical incidents and information regarding the quality of care issues. • Prepare and maintain all required records, reports, paperwork, and member's diagnostic records, maintaining the confidentiality of members at all times. • Use clear and accurate communication skills (both verbal and written) to facilitate communication with the member, with staff, and the treatment team; produce high-quality documentation that enables the member to receive the best treatment possible. • Maintain accurate records of all case management activities. • Accurately complete all case notes in a professional, timely manner. What will make you successful: • Bachelors degree in psychology, social work, or another applicable behavioral health discipline from an accredited college or university is required. • Master's degree preferred. • Two (2) or more years of related experience. • Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, interpersonal violence, and social issues. • Experience working with at-risk adolescents and young adults is preferred. • Crisis Intervention Training / Crisis Training. Come be part of the solution!

The Lead Outreach and Enrollment Coordinator is responsible for enrolling members into Mindoula’s Population Health programs and providing oversight and support to the enrollment team. This role includes managing outreach campaigns, coaching team members, and ensuring high-quality documentation and performance metrics are met. | Candidates should have at least three years of experience in sales, outreach, or enrollment campaigns, preferably in a behavioral health or healthcare environment. Proficiency in Microsoft Office and Google Suite, along with strong communication and customer service skills, is essential. | We are seeking a Lead Outreach and Enrollment Coordinator that has top-notch communication and customer service skills, and exceedingly pleasant phone and in-person manner, the ability to work as part of a team as well as independently, and a high degree of professionalism. The primary role of the LOEC is to enroll members into one of Mindoula’s Population Health programs within the area of greatest need across all markets including Louisiana, Missouri, Nevada, and new markets. The LOEC demonstrates a high degree of comfort when speaking to young adults, seniors, and adults with behavioral health and medical needs. The ideal candidate will have experience with high-volume telephonic, outreach campaigns, telemarketing, sales, and other general enrollment activities. The candidate will also be extremely organized, self-motivated, and at ease with a variety of computer programs including electronic health records and Google’s suite of products. Location: 100% Remote Schedule: (in your local time zone) Weekends (Sat & Sun) 9:00am - 5:30pm required. Weekdays 11:00am - 7:30pm. Two weekdays off (days can vary) Managerial Responsibilities: Collaborate with Program Directors during enrollment campaigns for new program launches. Act as a player/coach for a team of OECs. Triage team requests and inquiries by serving as the first point of contact for resources and inquiries from the team. Responds to team questions in accordance with Mindoula operational guidelines, policies, procedures, and best practices at the forefront of decision-making; determine when and if escalation to PM or PD is necessary. Provide oversight, coaching, and support to the member enrollment team during large-scale member enrollment projects associated with new program launches. Participate in the onboarding, and act as a resource and mentor for new and existing employees. Manage a team of Outreach and Enrollment Coordinators (OEC’s), including participation in hiring, firing, and team development over time, during enrollment campaigns for new program launches and special projects. Identify opportunities for improvement while working, individually or collaboratively, with new or existing team members, and provide pertinent feedback to management to assist in developing workforce capacity. Managing Key Metrics including: Valid Referral to Intake conversion rate (e.g., % of valid referrals that complete an intake) OEC conversion rate; Practice and account conversion rate; OEC daily call log; The weekly referral tracking sheet, ensuring all data is accurate for reporting. Develop analysis of individual and team performance at each step of the process and creative solutions for overcoming challenges to increase success Complete staff training and key performance indicators and engage, in collaboration with managers and directors, in ongoing performance management and coaching with OEC’s; document performance concerns; ensure performance issues, conduct, and ethical issues are addressed and resolved in a timely manner; follow through with disciplinary actions as necessary. Monitor and meet all operational targets for areas within the span of control and make appropriate recommendations for operational changes. Organize and lead the OEC team for special projects, across markets, as needed, on enrollment or other priorities. Lead Outreach and Enrollment team meetings during new program launches to ensure all efforts to enroll pending members are meeting quality standards and enrollment target milestones. Audit case notes to ensure high-quality documentation that enables the members to receive the full array of enrollment screenings. General Responsibilities: Maintaining established census for the local program they are associated with Demonstrate accountability for the Specialty Population Health Management outreach and enrollment process from referral receipt (pending) to successfully completed enrollment (to active). This includes both the administrative (insurance verification, inputting data to MMR, etc.) and outreach and engagement portions of the workflow During outreach, provide appropriate education and answer questions about Mindoula’s Interpersonal Violence Reduction Program, Specialty Population Health Management Program, and other Mindoula programs and service offerings as needed. Complete initial member screenings to determine enrollment eligibility as necessary Following the agreement of enrollment, completion of a warm hand-off to the assigned Care Extender if possible, and if not, scheduling an initial call/appointment for completion of enrollment. Support enrolled members and team members by completing resource development and outreach in support of members served. Assist with coordination and participation in community engagement events. Produce high-quality documentation that enables the members to receive the best treatment possible. Prepare and maintain all required records, reports, paperwork, and members’ diagnostic records, maintaining the confidentiality of members at all times. Accurately complete all case notes in a professional and timely manner. Enter data into multiple locations in a timely manner without error. Uphold professional standards as a representative of Mindoula Health Improve our program and work environment through constructive feedback and show each member respect and compassion without crossing therapeutic boundaries, infringing on ethical standards, or being drawn into unethical situations. Work as part of the team; promote teamwork and unity. Use clear and accurate communication skills (both verbal and written) to communicate with members over the phone and through email. Respond positively to supervision and to recommendations for improved performance. Relate to members in a non-threatening manner that is pleasant, personal, and meaningful. Support outreach and engagement efforts in IVRP, MPMP, SPP, and CCP as necessary and requested. Perform other tasks as they arise. Education & Work Experience: Three years of experience working on, leading or participating in sales, outreach, engagement and/or enrollment campaigns preferred Three years of experience in the behavioral health field and/or healthcare environment is preferred or a combination of experience, and education which provides the candidate with the requisite qualifications. Three years of experience in a high-volume call center position. Experience working with high-risk, complex adults is preferred Customer service experience is required Crisis Intervention Training / Crisis Training preferred Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides, etc.), and Excel Strong data entry experience Work experience with an EHR Experience with health information management/data