Mindoula Health

Lead a team of Care Extenders to implement health management programs, support members, and achieve clinical, operational, and financial outcomes. | Requires clinical licensure (LCSW, LPC, LMFT, PhD/PsyD), experience leading health programs, and a master's degree in behavioral health or related field. | Mindoula Specialty Population Health Management Program Managers lead a team of Care Extenders to implement one of our programs, serve members, and deliver outcomes to our health plan partners. Their team of Care Extenders empower members to actively participate in improving their own health and wellness through personalized case management that targets each member’s specific needs. An innovative Program Manager seeks creative solutions to support Care Extenders and program goals, leading the team toward the desired operational, clinical and financial outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are and tapping into the wide range of local resources to deliver whole-person care. What you'll do... • Act as a player/coach, working alongside Care Extenders to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise, such as: • Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources. Guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk. • Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships. • Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources. • Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans. • Build accountability communications about upcoming appointments. • Interact continuously with members, families, physicians (s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources. • Request consultation and diagnostic reports from network specialists as needed to support members in reaching their goals. • Report critical incidents and information regarding the quality-of-care issues. • Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals. • Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members as necessary to support the Care Extender team. • Develop and coordinate the development of community resource guides with an emphasis on medical health, behavioral health, violence prevention, and social services. • Identify Member’s behavioral health diagnoses and ensure that the Member’s service plan is comprehensive and appropriate for the Member’s needs. • Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate care plan and are making consistent progress toward their goals and graduation from the program. • Coordinate caseloads and assist in referring new members to appropriate Care Extenders. • Ensure the team’s schedules meet program needs. • Participate in the screening, interviewing, and hiring of new team members. Provide orientation and training for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance. • Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle. • Ensure the team meets all Key Performance Indicators, coaching and training the team as necessary to keep the team on track to meet/exceed expectations and deliver outcomes for individual members and health plan partners. • Perform regular documentation reviews to ensure quality and for training purposes. • Analyze team performance to identify gaps and challenges and create plans to improve performance as needed. • Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results. • Lead regular internal case review sessions, with individuals and with the team, for quality and training purposes. Participate in external case management meetings with health plan partners as needed. • Perform required duties to maintain all program-related and administrative data/reports, statistical records, and other data collection activities. • Partner with the billing team to review prepared claims to ensure they accurately reflect services provided and provide additional information as needed. What you'll need... • A Qualified Mental Health Professional (QMHP) holding one of the following clinical licenses, in Texas, Indiana, and/or Tennessee: • Licensed Clinical Social Worker (LCSW) • Licensed Professional Counselor (LPC) • Licensed Marriage and Family Therapist (LMFT) • Licensed Psychologist (PhD or PsyD), or equivalent • Experience leading, building and implementing programs and delivering outcomes. • Strong experience leading a team. • Experience with Health Coaching or Medical Social Work preferred. • Master's degree in behavioral health, social work or health care management from an accredited university required. Location... This is a 100% remote position.

Lead a team of Care Extenders to deliver whole-person care, develop service plans, and ensure program outcomes. | Licensed mental health professional with leadership experience, preferably in behavioral health or domestic violence, with a master's degree. | The Program Manager will lead a team of Care Extenders in Mindoula's Interpersonal Violence Reduction Program, serving members, and delivering outcomes to our health plan partners. Their team of Care Extenders empower members to actively participate in improving their own health and wellness through personalized case management that targets each member’s specific needs. An innovative Program Manager seeks creative solutions to support Care Extenders and program goals, leading the team toward the desired operational, clinical and financial outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are and tapping into the wide range of local resources to deliver whole-person care. Location and Hours... 100% Remote. Preferred location is Louisiana or in the same region. This manager will lead our team in Louisiana. The hours are Monday-Friday, 8 AM to 6 PM Central time. What you'll do... Act as a player/coach, working alongside Care Extenders to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise, such as: Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources. Guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk. Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships. Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources. Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans. Build accountability communications about upcoming appointments. Interact continuously with members, families, physicians (s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources. Request consultation and diagnostic reports from network specialists as needed to support members in reaching their goals. Report critical incidents and information regarding the quality-of-care issues. Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals. Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members as necessary to support the Care Extender team. Develop and coordinate the development of community resource guides with an emphasis on medical health, behavioral health, violence prevention, and social services. Identify Member’s behavioral health diagnoses and ensure that the Member’s service plan is comprehensive and appropriate for the Member’s needs. Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate care plan and are making consistent progress toward their goals and graduation from the program. Coordinate caseloads and assist in referring new members to appropriate Care Extenders. Ensure the team’s schedules meet program needs. Participate in the screening, interviewing, and hiring of new team members. Provide orientation and training for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance. Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle. Ensure the team meets all Key Performance Indicators, coaching and training the team as necessary to keep the team on track to meet/exceed expectations and deliver outcomes for individual members and health plan partners. Perform regular documentation reviews to ensure quality and for training purposes. Analyze team performance to identify gaps and challenges and create plans to improve performance as needed. Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results. Lead regular internal case review sessions, with individuals and with the team, for quality and training purposes. Participate in external case management meetings with health plan partners as needed. Perform required duties to maintain all program-related and administrative data/reports, statistical records, and other data collection activities. Partner with the billing team to review prepared claims to ensure they accurately reflect services provided and provide additional information as needed. What you'll need... A Qualified Mental Health Professional (QMHP) holding one of the following licenses, preferably in Louisiana: Licensed Clinical Social Worker (LCSW) Clinical Professional Counselor (CPC) or Licensed Professional Counselor (LPC) Licensed Marriage and Family Therapist (LMFT) Licensed Psychologist (PhD or PsyD), or equivalent If license is not in Louisiana, it needs to be in one of the following states where this program is active: Indiana, Louisiana, Nevada, Tennessee, Texas, or Florida. Experience leading, building and implementing programs and delivering outcomes. Strong experience leading a team required. Experience behavioral health related to domestic violence is preferred. Master's degree in behavioral health, social work or health care management from an accredited university required.

Lead development of cloud-based Python applications with AI/ML capabilities, collaborating across teams to build scalable, secure, and compliant solutions. | 3+ years of Python experience, familiarity with AI/ML frameworks like LangChain, experience with cloud environments such as AWS, and knowledge of healthcare data security. | Mindoula is a next-generation behavioral health company improving outcomes for populations with complex behavioral, medical, and social challenges. We are building the future of behavioral health through technology, data science, and high-impact care delivery. We're seeking an AI Engineer with strong Python expertise to join our growing technology team. This role will focus on building cloud-native, AI-enabled applications that power our proprietary behavioral health platforms. You'll collaborate across engineering, product, and data science teams to turn prototypes into production-grade systems that drive real-world clinical and operational outcomes. Essential Duties and Responsibilities Lead development of cloud-based Python applications that integrate AI/ML (GenAI, predictive models, NLP) capabilities using frameworks like LangChain Build LLM-powered agents using modern agentic frameworks such as LangChain, LlamaIndex, or CrewAI to enable advanced automation and reasoning capabilities in Mindoula's behavioral health technology platform Collaborate with data scientists to turn models into robust, scalable APIs and user-facing tools Design and implement application features that enable care teams to engage members more effectively using AI-driven insights Architect secure, performant backend services and databases in a HIPAA-compliant environment Ensure robust DevOps, testing, and monitoring pipelines for AI features in production Translate clinical, business, and user requirements into full-stack solutions, balancing speed, safety/governance, and sustainability Establish processes for human-in-the-loop feedback, governance, and review cycles to ensure AI applications remain safe, ethical, and aligned with clinical, business, and user needs Contribute to build vs. buy/license decisions by evaluating technology options, defining criteria, and advising on trade-offs for AI applications Document development patterns, model interfaces, and deployment pipelines to support collaboration and continuity Participate in agile ceremonies, sprint planning, and cross-functional brainstorms with product, clinical, and operations teams Education & Work Experience Bachelor's or Master's degree in Computer Science, Engineering, or a related field 3+ years of professional experience building and maintaining Python applications (FastAPI, Flask, or Django), preferably in a cloud-native environment Strong familiarity with Gen AI foundation model frameworks like LangChain and modern Python async programming Experience with relational databases (PostgreSQL, MySQL) and caching solutions (Redis) Proficiency with async frameworks, Celery or RQ for background jobs, and FastAPI/Flask for API development Experience with Python web frameworks and RESTful API design patterns Solid understanding of modern JavaScript frameworks (e.g., React) and front-end integration Developed and integrated RESTful APIs to interact with AWS Bedrock foundation models (e.g., Claude, Meta), enabling AI-driven application features Familiarity with AWS (ECS, RDS, Bedrock, S3, Lambda) or comparable cloud environments Additional Requirements Passion for delivering software that impacts real lives, especially for vulnerable or underserved populations Experience integrating AI/ML models (e.g., GenAI, NLP, recommender systems) into web applications Understanding of data security, user permissions, and audit trails in a healthcare or regulated setting Strong git workflow, testing practices (pytest, unittest), and familiarity with CI/CD tools (e.g., GitHub Actions, CircleCI) Familiarity with and enthusiasm for the healthcare technology/AI ecosystem, including key players, providers, and emerging trends Curiosity, self-direction, and comfort with ambiguity in a fast-moving startup environment Excellent communication skills and a collaborative mindset Location: This is a 100% remote position that must be located in the United States. Mindoula is not able to provide any employment sponsorship at this time.

Leading a team to implement health management programs, supporting members, and ensuring outcomes in a remote setting. | Requires clinical licensure in behavioral health, experience leading programs and teams, and a master's degree in a related field. | Mindoula Specialty Population Health Management Program Managers lead a team of Care Extenders to implement one of our programs, serve members, and deliver outcomes to our health plan partners. Their team of Care Extenders empower members to actively participate in improving their own health and wellness through personalized case management that targets each member’s specific needs. An innovative Program Manager seeks creative solutions to support Care Extenders and program goals, leading the team toward the desired operational, clinical and financial outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are and tapping into the wide range of local resources to deliver whole-person care. What you'll do... Act as a player/coach, working alongside Care Extenders to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise, such as: Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources. Guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk. Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships. Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources. Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans. Build accountability communications about upcoming appointments. Interact continuously with members, families, physicians (s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources. Request consultation and diagnostic reports from network specialists as needed to support members in reaching their goals. Report critical incidents and information regarding the quality-of-care issues. Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals. Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members as necessary to support the Care Extender team. Develop and coordinate the development of community resource guides with an emphasis on medical health, behavioral health, violence prevention, and social services. Identify Member’s behavioral health diagnoses and ensure that the Member’s service plan is comprehensive and appropriate for the Member’s needs. Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate care plan and are making consistent progress toward their goals and graduation from the program. Coordinate caseloads and assist in referring new members to appropriate Care Extenders. Ensure the team’s schedules meet program needs. Participate in the screening, interviewing, and hiring of new team members. Provide orientation and training for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance. Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle. Ensure the team meets all Key Performance Indicators, coaching and training the team as necessary to keep the team on track to meet/exceed expectations and deliver outcomes for individual members and health plan partners. Perform regular documentation reviews to ensure quality and for training purposes. Analyze team performance to identify gaps and challenges and create plans to improve performance as needed. Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results. Lead regular internal case review sessions, with individuals and with the team, for quality and training purposes. Participate in external case management meetings with health plan partners as needed. Perform required duties to maintain all program-related and administrative data/reports, statistical records, and other data collection activities. Partner with the billing team to review prepared claims to ensure they accurately reflect services provided and provide additional information as needed. What you'll need... A Qualified Mental Health Professional (QMHP) holding one of the following clinical licenses, in Texas, Indiana, and/or Tennessee: Licensed Clinical Social Worker (LCSW) Licensed Professional Counselor (LPC) Licensed Marriage and Family Therapist (LMFT) Licensed Psychologist (PhD or PsyD), or equivalent Experience leading, building and implementing programs and delivering outcomes. Strong experience leading a team. Experience with Health Coaching or Medical Social Work preferred. Master's degree in behavioral health, social work or health care management from an accredited university required. Location... This is a 100% remote position.

Oversee AR and collections functions, manage a team, analyze insurance reports, and improve operational efficiency. | Minimum 5 years in AR or collections, proficiency in medical billing software, and leadership experience. | Mindoula Health Inc. is seeking a highly skilled Accounts Receivable (AR) Manager to oversee the AR and collections functions within our medical billing operations. The AR Manager will be a critical member of the accounting team reporting directly to the Controller, and working closely with the Billing Manager. Essential Duties and Responsibilities: • Lead and manage a team of at least two Accounts Receivable team members supporting AR and collections activities. • Assign collection tasks to team members in alignment with productivity tracking and established performance standards. • Develop and implement corrective action plans if minimum productivity standards are not met. • Generate and analyze insurance A/R reports related to mental health billing. • Oversee the investigation of unpaid insurance claims to ensure they do not age beyond 45 days. • Resolve escalated unpaid insurance claims, preventing them from aging beyond 60 days. • Review and manage correspondence from insurance carriers regarding denied claims, overpayments, and adjustments. • Handle complex outstanding accounts and drive timely resolution. • Collaborate with the Billing Manager to analyze department trends and recommend operational improvements. • Contact patients regarding unpaid balances, coordinating payment plans and settlements as needed. • Communicate with Billing Manager regarding payment and adjustment postings for Accounts Receivable activity. • Assist with month-end procedures and reports as needed. Education & Work Experience: • High school diploma or GED required • Minimum 5 years of work experience in similar position required • Medical Billing & Coding Certification is highly preferred • Proficiency in medical billing software required, EZClaim, Insync, and Availity preferred. • Must have sufficient endurance and motivation to perform repeated tasks and respond quickly to requests for assistance from providers and company management • Experience managing others preferred. • Bilingual candidates are a plus. Skills Required: • Ability to read and interpret various insurance companies' EOBs from various insurance providers. • Proficient in iOS, Google Suite and/or Microsoft Office Suite. • Professional and clear writing and verbal communication skills. • Detail oriented with solid organization and time management skills. Location: This is a 100% remote position that must be located in the United States.

Oversee the AR and collections functions within medical billing, manage a team, analyze reports, and collaborate on operational improvements. | Minimum 5 years of experience in AR management, proficiency in medical billing software, and strong communication skills. | Mindoula Health Inc. is seeking a highly skilled Accounts Receivable (AR) Manager to oversee the AR and collections functions within our medical billing operations. The AR Manager will be a critical member of the accounting team reporting directly to the Controller, and working closely with the Billing Manager. Essential Duties and Responsibilities: Lead and manage a team of at least two Accounts Receivable team members supporting AR and collections activities. Assign collection tasks to team members in alignment with productivity tracking and established performance standards. Develop and implement corrective action plans if minimum productivity standards are not met. Generate and analyze insurance A/R reports related to mental health billing. Oversee the investigation of unpaid insurance claims to ensure they do not age beyond 45 days. Resolve escalated unpaid insurance claims, preventing them from aging beyond 60 days. Review and manage correspondence from insurance carriers regarding denied claims, overpayments, and adjustments. Handle complex outstanding accounts and drive timely resolution. Collaborate with the Billing Manager to analyze department trends and recommend operational improvements. Contact patients regarding unpaid balances, coordinating payment plans and settlements as needed. Communicate with Billing Manager regarding payment and adjustment postings for Accounts Receivable activity. Assist with month-end procedures and reports as needed. Education & Work Experience: High school diploma or GED required Minimum 5 years of work experience in similar position required Medical Billing & Coding Certification is highly preferred Proficiency in medical billing software required, EZClaim, Insync, and Availity preferred. Must have sufficient endurance and motivation to perform repeated tasks and respond quickly to requests for assistance from providers and company management Experience managing others preferred. Bilingual candidates are a plus. Skills Required: Ability to read and interpret various insurance companies' EOBs from various insurance providers. Proficient in iOS, Google Suite and/or Microsoft Office Suite. Professional and clear writing and verbal communication skills. Detail oriented with solid organization and time management skills. Location: This is a 100% remote position that must be located in the United States.

Provide virtual and in-person support to individuals and families affected by suicide ideation and attempts through member engagement, care coordination, crisis management, and education. | Bachelor’s degree in behavioral health discipline, 2+ years experience with at-risk youth, crisis intervention training, and knowledge of mental health and social service resources. | Join Our Team at Mindoula Health! Position: Care Manager, Suicide Prevention Program Location: Anywhere in Louisiana Type: Full-Time Compensation: $20.67 - $23.08 per hour. Compensation is based on education and years of relevant experience. Schedule: Full-time position with working hours from 11:00 AM to 7:30 PM Central Time, Monday through Friday. This role requires availability for 20% of shifts on weekends and evenings. Mindoula Health is committed to transforming the healthcare experience, and we’re looking for experienced Care Managers to join our Teen Suicide Prevention Program in Louisiana. As part of our rapidly expanding team, you’ll play a crucial role in providing virtual and in-person support to individuals and families affected by suicide ideation and attempts. If you’re looking to make a meaningful impact, work in a collaborative environment, and help individuals navigate complex challenges, this is the role for you! What You'll Do: As a Care Manager in the Suicide Prevention Program, your role will be integral to improving the lives of individuals and their families who have experienced suicidal ideation and/or attempts. You'll provide access to appropriate healthcare and community services, while supporting members in managing their health and well-being. Member Engagement: Assist with outreach, engagement, and continuous support for a cohort of members, providing regular check-ins and personalized care. Care Coordination: Develop and coordinate community resources to address medical, behavioral, violence prevention, and social service needs. Crisis Management: Assess risk, perform crisis interventions, and ensure safety through tailored safety plans. Service Plan Development: Collaborate with members to assess care options and develop and update service plans, including leveraging benefits and community resources. Education & Advocacy: Educate members about mental and physical health, abuse prevention, medication, and available resources. Serve as an advocate between members, families, and providers. Appointment Scheduling: Assist in scheduling appointments and follow-ups, ensuring members attend their sessions and appointments. Documentation & Reporting: Maintain accurate and up-to-date records of all case management activities, documenting case notes in a professional, timely manner. Ideal Candidate: We’re looking for a compassionate, detail-oriented Care Manager with a passion for helping others. If you’re experienced in behavioral health or crisis intervention and have a strong understanding of mental health, substance use, and social service resources, you’ll thrive in this role. Education & Experience Requirements: Required: Bachelor’s degree in psychology, social work, or another applicable behavioral health discipline from an accredited institution. Preferred: Master’s degree in a related field. Experience: At least 2 years of experience in a related role, preferably working with at-risk adolescents and young adults. Crisis Training: Crisis intervention training or similar certification is required. Skills: Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, interpersonal violence, suicide ideation and social issues. Why Mindoula? Comprehensive Benefits Package: Medical, dental, and vision insurance, supplemental life insurance, short-term and long-term disability insurance, 401(k) with company match. Generous Time Off: 3 weeks of paid vacation, 4 mental wellness days, and 11 holidays each year. Parental Leave: 8 weeks of paid parental leave. Personal Development: $500 annual reimbursement for professional development. Flexible Schedule: Work remotely while maintaining a balance between work and life. Ready to make a difference? Apply today and help us transform healthcare for individuals and families affected by suicide ideation and attempts!

Provide outreach, risk assessment, crisis intervention, care coordination, and advocacy for members in a suicide prevention program. | Bachelor's degree in behavioral health discipline, 2+ years related experience, knowledge of mental health and social issues, crisis intervention training, and Texas residency with local travel. | We are seeking a Care Manager based in Texas - preferably in Houston, San Antonio or Austin or its surrounding cities to work with our Suicide Prevention Program. This position requires some local travel as needed, therefore requires residence in Texas. Reliable transportation is required. Mindoula's teams of care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula is expanding rapidly across multiple business lines in multiple states and we are seeking an experienced Care Managers for the Suicide Prevention Program. Mindoula provides virtual and in-person support to members and members' families who have experienced suicide ideation and/or attempts. Our Care Managers work to improve their lives and the lives of their families by providing access to appropriate healthcare and community services. Details: Full-time position. Hours are 11:00 am to 7:30 pm Central Time. Comprehensive Benefits Package includes: • Medical, Dental and Vision Insurance • Supplemental Life Insurance • Short Term and Long Term Insurance paid by Mindoula • 401k, with a company match • 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays • Parental Leave: 8 weeks of paid parental leave • Personal Development Program: $500 credit reimbursement per calendar year How will you contribute: • Assist with initial outreach and engagement to a cohort of members • Continuous outreach and engagement to members on a regular basis • Develop and coordinate community resources with emphasis on medical, behavioral, violence prevention, and social services. • Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within the member's safety plan and perform crisis intervention that ensures the safety of all members. • Assess a myriad of options for care including the use of benefits and community resources to develop and update the service plan • Guide and educate members in the development of coping skills and/or strategies for managing problems and triggers. • Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources. • Facilitate the scheduling of appointments and follow-up service as well as provider appointments to conduct assessments or face-to-face visits in the community as needed. • Act as a liaison and member advocate between the member/family, physician, and facilities/agencies. • Remind members, as needed, of upcoming appointments and/or missed appointments. • Interact continuously with members, family, physician(s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources. • Report critical incidents and information regarding the quality of care issues. • Prepare and maintain all required records, reports, paperwork, and member's diagnostic records, maintaining the confidentiality of members at all times. • Use clear and accurate communication skills (both verbal and written) to facilitate communication with the member, with staff, and the treatment team; produce high-quality documentation that enables the member to receive the best treatment possible. • Maintain accurate records of all case management activities. • Accurately complete all case notes in a professional, timely manner. What will make you successful: • Bachelors degree in psychology, social work, or another applicable behavioral health discipline from an accredited college or university is required. • Master's degree preferred. • Two (2) or more years of related experience. • Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, interpersonal violence, and social issues. • Experience working with at-risk adolescents and young adults is preferred. • Crisis Intervention Training / Crisis Training. Come be part of the solution!

The Lead Outreach and Enrollment Coordinator is responsible for enrolling members into Mindoula’s Population Health programs and providing oversight and support to the enrollment team. This role includes managing outreach campaigns, coaching team members, and ensuring high-quality documentation and performance metrics are met. | Candidates should have at least three years of experience in sales, outreach, or enrollment campaigns, preferably in a behavioral health or healthcare environment. Proficiency in Microsoft Office and Google Suite, along with strong communication and customer service skills, is essential. | We are seeking a Lead Outreach and Enrollment Coordinator that has top-notch communication and customer service skills, and exceedingly pleasant phone and in-person manner, the ability to work as part of a team as well as independently, and a high degree of professionalism. The primary role of the LOEC is to enroll members into one of Mindoula’s Population Health programs within the area of greatest need across all markets including Louisiana, Missouri, Nevada, and new markets. The LOEC demonstrates a high degree of comfort when speaking to young adults, seniors, and adults with behavioral health and medical needs. The ideal candidate will have experience with high-volume telephonic, outreach campaigns, telemarketing, sales, and other general enrollment activities. The candidate will also be extremely organized, self-motivated, and at ease with a variety of computer programs including electronic health records and Google’s suite of products. Location: 100% Remote Schedule: (in your local time zone) Weekends (Sat & Sun) 9:00am - 5:30pm required. Weekdays 11:00am - 7:30pm. Two weekdays off (days can vary) Managerial Responsibilities: Collaborate with Program Directors during enrollment campaigns for new program launches. Act as a player/coach for a team of OECs. Triage team requests and inquiries by serving as the first point of contact for resources and inquiries from the team. Responds to team questions in accordance with Mindoula operational guidelines, policies, procedures, and best practices at the forefront of decision-making; determine when and if escalation to PM or PD is necessary. Provide oversight, coaching, and support to the member enrollment team during large-scale member enrollment projects associated with new program launches. Participate in the onboarding, and act as a resource and mentor for new and existing employees. Manage a team of Outreach and Enrollment Coordinators (OEC’s), including participation in hiring, firing, and team development over time, during enrollment campaigns for new program launches and special projects. Identify opportunities for improvement while working, individually or collaboratively, with new or existing team members, and provide pertinent feedback to management to assist in developing workforce capacity. Managing Key Metrics including: Valid Referral to Intake conversion rate (e.g., % of valid referrals that complete an intake) OEC conversion rate; Practice and account conversion rate; OEC daily call log; The weekly referral tracking sheet, ensuring all data is accurate for reporting. Develop analysis of individual and team performance at each step of the process and creative solutions for overcoming challenges to increase success Complete staff training and key performance indicators and engage, in collaboration with managers and directors, in ongoing performance management and coaching with OEC’s; document performance concerns; ensure performance issues, conduct, and ethical issues are addressed and resolved in a timely manner; follow through with disciplinary actions as necessary. Monitor and meet all operational targets for areas within the span of control and make appropriate recommendations for operational changes. Organize and lead the OEC team for special projects, across markets, as needed, on enrollment or other priorities. Lead Outreach and Enrollment team meetings during new program launches to ensure all efforts to enroll pending members are meeting quality standards and enrollment target milestones. Audit case notes to ensure high-quality documentation that enables the members to receive the full array of enrollment screenings. General Responsibilities: Maintaining established census for the local program they are associated with Demonstrate accountability for the Specialty Population Health Management outreach and enrollment process from referral receipt (pending) to successfully completed enrollment (to active). This includes both the administrative (insurance verification, inputting data to MMR, etc.) and outreach and engagement portions of the workflow During outreach, provide appropriate education and answer questions about Mindoula’s Interpersonal Violence Reduction Program, Specialty Population Health Management Program, and other Mindoula programs and service offerings as needed. Complete initial member screenings to determine enrollment eligibility as necessary Following the agreement of enrollment, completion of a warm hand-off to the assigned Care Extender if possible, and if not, scheduling an initial call/appointment for completion of enrollment. Support enrolled members and team members by completing resource development and outreach in support of members served. Assist with coordination and participation in community engagement events. Produce high-quality documentation that enables the members to receive the best treatment possible. Prepare and maintain all required records, reports, paperwork, and members’ diagnostic records, maintaining the confidentiality of members at all times. Accurately complete all case notes in a professional and timely manner. Enter data into multiple locations in a timely manner without error. Uphold professional standards as a representative of Mindoula Health Improve our program and work environment through constructive feedback and show each member respect and compassion without crossing therapeutic boundaries, infringing on ethical standards, or being drawn into unethical situations. Work as part of the team; promote teamwork and unity. Use clear and accurate communication skills (both verbal and written) to communicate with members over the phone and through email. Respond positively to supervision and to recommendations for improved performance. Relate to members in a non-threatening manner that is pleasant, personal, and meaningful. Support outreach and engagement efforts in IVRP, MPMP, SPP, and CCP as necessary and requested. Perform other tasks as they arise. Education & Work Experience: Three years of experience working on, leading or participating in sales, outreach, engagement and/or enrollment campaigns preferred Three years of experience in the behavioral health field and/or healthcare environment is preferred or a combination of experience, and education which provides the candidate with the requisite qualifications. Three years of experience in a high-volume call center position. Experience working with high-risk, complex adults is preferred Customer service experience is required Crisis Intervention Training / Crisis Training preferred Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides, etc.), and Excel Strong data entry experience Work experience with an EHR Experience with health information management/data