Mills Properties

Manage leasing process, resident relations, and property readiness to ensure positive resident experiences. | High school diploma or GED, 2+ years sales/customer service experience preferred, strong communication and relationship-building skills. | About Mills Properties Mills Properties is an award-winning property management company with 30 communities located throughout St. Louis, and Columbia, MO. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for your best life, we desire to see our associates excel and leave work every day with a sense of pride and accomplishment. We invest heavily in our people by offering: • Competitive wages (Pay starting at $18/hr) • Monthly & quarterly performance-based bonus program • Three medical insurance options (premiums starting at just $10 per paycheck) • Dental, vision, and life insurance • Company-paid short-term and long-term disability • Industry-leading paid time off program (accrue 18 days in your first year) • 9 paid holidays • 401k program with company match • Health savings account with company match • 20% off rent *subject to ownership approval About The Role We are looking for a high energy sales professional to provide positive impressions to potential residents, helping them to match their needs with the ideal apartment. You will cultivate the resident experience by building lasting relationships, anticipating their needs, and exceeding their expectations to create exceptional experiences. How You Will Be Successful • Own the leasing process from introduction to move-in. This includes greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria, determining eligibility based on established criteria, following-up with prospects, closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience” • Own the renewal process from move-in through renewal. This includes providing ongoing communication, excellent resident relations, and timely processing of the renewal. • Utilize creative marketing and social media strategies to increase qualified property traffic and closing ratios Mills Properties, Inc. is an Equal Opportunity Employer This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. • Inspect units for market readiness prior to showing and move-in; resolve issues with appropriate parties • Demonstrate strong attention to detail when preparing lease documents, resident files, applications for approval security deposits, rent payments and other bookkeeping tasks • Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns • Assist with planning, preparation, and execution of resident functions • Maintain accurate and in-depth knowledge of the property, other Mills properties and local competitors • Demonstrate strong attention to detail when preparing lease documents, resident files, applications for approval security deposits, rent payments and other bookkeeping tasks • Assist with service requests, package collection, and property cleanliness • Maintain a professional and organized work environment. • Embrace Mills values applying to all areas of responsibility and abide by Mills policies and procedures What You Need • High school diploma or GED required; college degree preferred • Minimum of two years’ experience in sales and/or customer service experience preferred • NALP certification preferred but not required • Compelling communicator with strong negotiating, interpersonal, written, and verbal communication skills • Valid driver’s license • Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other’s ideas, giving due appreciation, and bringing out the best in others Mills Properties, Inc. is an Equal Opportunity Employer This description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Lead and manage maintenance operations to ensure property safety, appearance, and resident satisfaction. | Minimum five years maintenance experience with technical skills in tile, carpentry, plumbing, electrical, HVAC, and supervisory experience. | About Mills Properties Mills Properties is an award-winning property management company with 33communities located throughout St. Louis, and Columbia, MO - and growing. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for living life’s best moments, we desire to see our team members excel and leave work every day with a sense of pride and accomplishment. Mills Properties Core Values • Act Like an Owner • Find a Better Way • Go the Extra Mile • Pay it Forward • Achieve Together We invest heavily in our team members with our Total Rewards Package. Our Total Rewards Package Includes • Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule • Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only • Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program • Retirement Contributions – 401(k) employer sponsored plan and contributions • Healthy Savings Account (HSA) – Employer contributions • Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year) • Paid Holidays – Thirteen paid holidays per year • Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans • Discounts – 20% housing discount (*select communities) • Pet Insurance - Discounted options • Team Member Assistance Fund – For team member qualifying events when criteria is met • Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached • Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members • Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, milestone anniversary gifts About The Role We are seeking an experienced Maintenance Supervisor to lead the maintenance team and ensure our property is safe, welcoming, and well-maintained. In this role, you will oversee all maintenance operations, including appearance, safety, preventative maintenance, repairs, and the make-ready process. You will play a key role in creating a positive resident experience by keeping the property in top condition and leading your team to respond efficiently and effectively to all maintenance needs. Pay: Based on experience and property size How You Will Be Successful • Effectively direct and oversee all aspects of the property’s maintenance function • Monitor, prioritize, and complete service requests and maintenance activities, ensuring issues are handled to the satisfaction of residents • Monitor the daily workload of the maintenance team, assisting as needed to ensure tasks are completed timely and effectively • Coordinate, schedule, and complete preventative maintenance on the property, buildings, units, appliances, and equipment • Manage the make-ready process by ensuring all repairs, replacements, and clean-up tasks are completed • Communicate daily with the property office, reporting on the progress of service requests and make-readies • Act as the safety steward by addressing hazardous conditions and training staff on safety and protective measures • Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed • Maintain an adequate and organized inventory of materials and supplies • Oversee and maintain the maintenance budget, ensuring cost-effective operations, while meeting property needs • Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality, and exceed resident expectations • Review staff performance regularly, communicate expectations, and hold team members accountable through training, mentoring, and performance management • Monitor pool operation daily and maintain the appropriate health department standards • Maintain curb appeal by assisting with groundskeeping and picking up litter • Assist with housekeeping, inspections, and other tasks assigned by the Property Manager • Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns • Perform call-back emergency service as required • Maintain organization and cleanliness of work areas and maintenance shops • Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc • Embrace Mills Core Values and apply them to all areas of responsibility What You Need • High school diploma or GED; trade school degree preferred • Minimum five years’ maintenance experience, including tile, carpentry, plumbing, electrical, and HVAC repair • Previous supervisory experience preferred • EPA Certification Type I and II, or Universal, and CPO certification required • CAMT certification preferred, but not required • Demonstrated leadership and coaching skills, with the ability to mentor and develop others • Proven ability to maintain composure and solve problems with keen insight when faced with obstacles • Ability to work a varied schedule, including weekends, holidays, and on-call shifts • Ability to work in extreme environmental conditions (heat, cold, rain, snow, etc.) • Valid driver’s license required • Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others Mills Properties, Inc. is an Equal Opportunity Employer. This description is not intended to be, and should not be construed as, an all-inclusive list of all responsibilities, skills, efforts, or working conditions associated with the job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.